-If you did not start by reading the README file, please start there; these
+=pod
+
+If you did not start by reading the F<README> file, please start there; these
steps do not list the full upgrading process, merely a part which is sometimes
necessary.
command above if your database is named differently.
This step should not produce any errors or warnings. If you see any, restore
-your database from the backup you made at step 1, and send a report to the
-rt-users@lists.bestpractical.com mailing list.
+your database from the backup you made at step 1 and examine the errors to
+determine the cause. Consult your DBA for MySQL-specific issues. For RT
+issues, you can post to the community forum at L<https://forum.bestpractical.com>
+for help or send email to sales@bestpractical.com for professional assistance.
=item 8.