use Scalar::Util qw( blessed );
use List::Util qw(max);
use Tie::IxHash;
+use MIME::Entity;
use FS::UID qw( getotaker dbh );
use FS::Misc qw( send_email );
use FS::Record qw( qsearch qsearchs );
cust_pkg_option records will be created
+=item ticket_subject
+
+a ticket will be added to this customer with this subject
+
+=item ticket_queue
+
+an optional queue name for ticket additions
+
=back
=cut
my $conf = new FS::Conf;
+ if ( $conf->config('ticket_system') && $options{ticket_subject} ) {
+ eval '
+ use lib ( "/opt/rt3/local/lib", "/opt/rt3/lib" );
+ use RT;
+ ';
+ die $@ if $@;
+
+ RT::LoadConfig();
+ RT::Init();
+ my $q = new RT::Queue($RT::SystemUser);
+ $q->Load($options{ticket_queue}) if $options{ticket_queue};
+ my $t = new RT::Ticket($RT::SystemUser);
+ my $mime = new MIME::Entity;
+ $mime->build( Type => 'text/plain', Data => $options{ticket_subject} );
+ $t->Create( $options{ticket_queue} ? (Queue => $q) : (),
+ Subject => $options{ticket_subject},
+ MIMEObj => $mime,
+ );
+ $t->AddLink( Type => 'MemberOf',
+ Target => 'freeside://freeside/cust_main/'. $self->custnum,
+ );
+ }
+
if ($conf->config('welcome_letter') && $self->cust_main->num_pkgs == 1) {
my $queue = new FS::queue {
'job' => 'FS::cust_main::queueable_print',