use strict;
use vars qw( @ISA $DEBUG $me );
use Data::Dumper;
+use Date::Format qw( time2str );
use MIME::Entity;
+use Encode;
use FS::UID qw(dbh);
use FS::CGI qw(popurl);
use FS::TicketSystem::RT_Libs;
warn "$me init: complete" if $DEBUG;
}
-=item customer_tickets CUSTNUM [ LIMIT ] [ PRIORITYVALUE ]
+=item customer_tickets CUSTNUM [ PARAMS ]
Replacement for the one in RT_External so that we can access custom fields
-properly.
+properly. Accepts a hashref with the following parameters:
+
+number - custnum/svcnum
+
+limit
+
+priority
+
+status
+
+queueid
+
+resolved - only return tickets resolved after this timestamp
=cut
# create an RT::Tickets object for a specified custnum or svcnum
sub _tickets_search {
- my( $self, $type, $number, $limit, $priority, $status, $queueid ) = @_;
+ my $self = shift;
+ my $type = shift;
+
+ my( $number, $limit, $priority, $status, $queueid, $opt );
+ if ( ref($_[0]) eq 'HASH' ) {
+ $opt = shift;
+ $number = $$opt{'number'};
+ $limit = $$opt{'limit'};
+ $priority = $$opt{'priority'};
+ $status = $$opt{'status'};
+ $queueid = $$opt{'queueid'};
+ } else {
+ ( $number, $limit, $priority, $status, $queueid ) = @_;
+ $opt = {};
+ }
$type =~ /^Customer|Service$/ or die "invalid type: $type";
$number =~ /^\d+$/ or die "invalid custnum/svcnum: $number";
$rtql .= " AND Queue = $queueid " if $queueid;
+ if ($$opt{'resolved'}) {
+ $rtql .= " AND Resolved >= " . dbh->quote(time2str('%Y-%m-%d %H:%M:%S',$$opt{'resolved'}));
+ }
+
warn "$me _customer_tickets_search:\n$rtql\n" if $DEBUG;
$Tickets->FromSQL($rtql);
: ( $param{'cc'} ? [ $param{'cc'} ] : [] );
my $mimeobj = MIME::Entity->build(
- 'Data' => $param{'message'},
+ 'Data' => Encode::encode_utf8( $param{'message'} ),
'Type' => ( $param{'mime_type'} || 'text/plain' ),
);