+ # RT 4.2
+ # superseded by "notify owner and adminccs"
+ 'notify adminccs' => { 'admin correspondence' => 1 },
+ # the new way, but doesn't work right vs. "open tickets"
+ 'open inactive tickets' => { 'blank' => 1 },
+ },
+ 'on create' => {
+ # RT 4.2
+ # superseded by "notify owner and adminccs"
+ 'notify adminccs' => { 'transaction' => 1 },
+ },