All support contracts include:
- Quarterly upgrades.
- Offsite backup (optional).
- Temporary replacement server available
- 24/7 emergency support via telephone or pager.
Bronze - $195/month - Email support and upgrades
- Non-emergency support via email.
- 10% discount on additional consulting or customization work.
Silver - $395/month - Email, IM and phone support with minor customizations
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
- 3 hours/month of customizations.
- 20% discount on additional consulting or customization work.
Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
- Direct access to all company developers and staff.
- 10 hours/month of customizations.
- 30% discount on additional consulting or customization work.
Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
- Direct access to all company developers and staff.
- 24 hours/month of customizations.
- 40% discount on additional consulting or customization work.
Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
- Direct access to all company developers and staff.
- 52 hours/month of customizations.
- 50% discount on additional consulting or customization work.
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