All support contracts include:
- Quarterly upgrades
- 24/7 emergency support via telephone or pager
- "Rollover" for unused customization hours
- CardFortress offsite credit card storage for PCI compliance (optional)
Bronze - $195/month - Email support and upgrades
- Non-emergency support via email
- 10% discount on additional consulting or customization work
Silver - $395/month - Email, IM and phone support with minor customizations
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
- 2.5 hours/month of customizations
- 15% discount on additional consulting or customization work
Gold - $800/month - Unlimited email, IM and phone support with significant customizations
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
- 8 hours/month of customizations
- 25% discount on additional consulting or customization work
Platinum - $1600/month - Unlimited support, direct developer access and substantial customizations
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
- Direct access to all company developers and staff
- 20 hours/month of customizations
- 30% discount on additional consulting or customization work
Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
- Direct access to all company developers and staff
- 48 hours/month of customizations
- 40% discount on additional consulting or customization work
Sapphire - $6400/month - Sponsorship and unlimited support, direct developer access and major customizations
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
- Direct access to all company developers and staff
- 100 hours/month of customizations
- 50% discount on additional consulting or customization work
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