&|Elements/Wrapper, %ARGS, title => loc("Resolution statistics"),
path => "Reports/Activity/ResolutionStatistics.html",
&>
<& Elements/MiniPlot,
data => \%plot,
major => ['Date range','Last 30 days','Last 60 days','Last 90 days','Ever'],
minor => [(sort keys %queues), "Average"]
&>
| Number of tickets closed / Average resolution time per ticket |
Queue |
Date range |
Last 30 days |
Last 60 days |
Last 90 days |
Ever |
% for my $queue (sort keys %queues) {
<% $queue %> |
% for my $period ('Date range','Last 30 days','Last 60 days','Last 90 days','Ever') {
<% scalar @{$closed{$period}{$queue}} %> / <% $average_resolve_times{$period}{$queue} %> |
% }
% }
Ticket average |
% for my $period ('Date range','Last 30 days','Last 60 days','Last 90 days','Ever') {
<% $average_resolve_times{$period}{_all_count} %> / <% $average_resolve_times{$period}{_all} %> |
% }
&>
<%args>
$query => 'id > 0'
$start => "2005/01/01"
$end => "2006/01/01"
%args>
<%init>
my $in_30_days = RT::Date->new($session{'CurrentUser'});
$in_30_days->Set(Format => 'Unix', Value => ( time - (86400*30)));
my $in_60_days = RT::Date->new($session{'CurrentUser'});
$in_60_days->Set(Format => 'Unix', Value => ( time - (86400*60)));
my $in_90_days = RT::Date->new($session{'CurrentUser'});
$in_90_days->Set(Format => 'Unix', Value => ( time - (86400*90)));
my %queries;
$queries{'Date range'} = "(Resolved >= '$start' AND Resolved <= '$end')";
$queries{'Last 30 days'} = "(Resolved >= '".$in_30_days->ISO."')";
$queries{'Last 60 days'} = "(Resolved >= '".$in_60_days->ISO."')";
$queries{'Last 90 days'} = "(Resolved >= '".$in_90_days->ISO."')";
$queries{'Ever'} = "(Status = 'resolved' OR Status = 'rejected')";
my %closed;
my %queues;
foreach my $period (keys %queries) {
my $tix = RT::Tickets->new($session{'CurrentUser'});
$tix->FromSQL($query . " AND " .$queries{$period});
while (my $ticket = $tix->Next) {
push @{ $closed{$period}{$ticket->QueueObj->Name}}, $ticket;
$queues{$ticket->QueueObj->Name}++;
}
}
my %restimes;
my %average_resolve_times;
my %plot;
use Time::Duration;
foreach my $period ( keys %closed ) {
foreach my $queue ( keys %{$closed{$period}} ) {
foreach my $ticket (@{$closed{$period}{$queue}} ) {
push @{$restimes{$period}{$queue}}, ( $ticket->ResolvedObj->Unix - $ticket->CreatedObj->Unix);
}
my $total_time = 0;
$total_time+= $_ for @{$restimes{$period}{$queue}};
$average_resolve_times{$period}{'_all_time'} += $total_time;
$average_resolve_times{$period}{'_all_count'} += @{$restimes{$period}{$queue}};
$plot{$period}{$queue} = $total_time / @{$restimes{$period}{$queue}};
$average_resolve_times{$period}{$queue} = Time::Duration::concise(Time::Duration::duration($plot{$period}{$queue}));
}
$plot{$period}{Average} = $average_resolve_times{$period}{'_all_time'} / $average_resolve_times{$period}{'_all_count'};
$average_resolve_times{$period}{'_all'} = Time::Duration::concise(Time::Duration::duration($plot{$period}{Average}));
}
%init>