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Account Manager / Technical support / Sysadmin

Position: Account Manager / Technical support / Sysadmin
Salary Range:DOE
Employment Terms:W-2 or 1099, telecommute, part or full time
Short Job/Task Description: Handle customer support by email, phone and IM. Triage support requests, answer calls, write documentation. Coordinate and roll out upgrades. Basic Linux/*nix system administration in support of the application. Work with customers and programmers on feature specifications. Give feedback about the application to developers based on customer support trends. Be proactive and figure out new ways in which you can help our customers and your busy co-workers at a small, open-source company.
Location: United States (SS# or Tax ID, etc.)
Buzzwords: Support, open-source, telecommute
To apply: email ivan-supportjob at freeside.biz. Please include information on your specific experience with Freeside.

Programmer

Position:Programmer
Salary Range:DOE
Employment Terms:contract/1099 (contract-to-hire?), telecommute, part or full time
Short Job/Task Description:We need more programming help. You need to be familiar with Freeside, Request Tracker (RT) and associated technologies (Perl, SQL, HTML/Javascript).
Location:United States (Social Security or Tax ID #)
Buzzwords:Programming, open-source, telecommute
To apply:email ivan-programmingjob at freeside.biz Please include information on your specific experience with Freeside.