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Freeside News...

  
 
Feb 7 2007: New web site!
Nov 7-9 2006: Exhibited at ISPCON, booth 311
Nov 5 2006: Web demo updated to 1.7.1
July 17-19 2006: Exhibited at HostingCon, booth 618
May 22 2006: 1.5.8 released
May 21 2006: Web demo and documentation updated to 1.7.0
May 16-18 2006: Exhibited at ISPCON, booth 110-F
Apr 28 2006: Preinstalled appliances now available!
 
 
 

It Slices, It Dices, It's OPEN SOURCE!

Freeside's open source licensing frees you from licensing costs, proprietary databases and black-box applications. SEE FOR YOUR SELF why hundreds of companies have come to rely upon the Freeside software for their automation needs.

For complete, easy deployment and maintenance, Freeside is available on a variety of server appliances. Remote installation service is also available.

Freeside's 100% web-based user interface requires no client installation of any kind. Comprehensive customer self-care and reseller interfaces empower your customers and resellers, and reduce your staffing costs.

web demoBILLING

  • Flexible pricing and rating plans including anniversary billing, pro-rating, usage based billing and more. Plug-in system allows easy addition of new pricing plans.
  • VoIP rating and billing, including DID inventory, rate plans, free minutes, caps, and 800# billing.
  • Real-time credit card and electronic check processing with all major processing gateways. Email, fax, printed and online invoicing

TICKETING

  • Complete, integrated trouble ticketing system included, based on Request Tracker from Best Practical Solutions
  • Auto-responds to customer email, assigns a ticket number and allows your staff to track requests collaboratively
  • Multiple queues, custom fields, templates, ticket associations, templates, customizable workflow, and more.

CUSTOMER SERVICE

  • Online signup page with immediate credit card authorization and provisioning.
  • Customer self-care including invoice viewing, one-time and recurring payments, adding and removing services, and password changes.
  • Simple API available to write your own self-service pages or applications.

RESELLERS

  • Unlimited resellers with branded invoices, individual pricing and payment gateways.
  • Virtualized reseller access allows resellers access to only their own customers.
  • Flexible, fine-grained access control

Freeside offers business solutions:

Billing and ticketing server appliances: A complete solution including hardware, software and support starting at $2950 shipped!

Installation services: There is a solution for every level of expertise and or budget. Work with our represenatives to make your business go with ease.

On-site training: We will happily come to you. If it is more convient and more worth your time and money for us to train you on site we offer that option.

Support is very important. Who wants to be left in the dark with no-one to turn to in a time of need. Not with Freeside though, we offer options for your needs. Check them out!

Customization: Is Freeside missing a feature crucial to you? Customizations and extensions to the software are quoted on an individual basis. Send a detailed description of your needs.
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