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Freeside News... |
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Jan ?? 2007: |
1.6.0 and 1.7.2 released |
Jan ?? 2007: |
New web site! |
Nov 7-9 2006: |
Exhibited at ISPCON,
booth 311 |
Nov 5 2006: |
Web demo updated to 1.7.1 |
July 17-19 2006:
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Exhibited at HostingCon,
booth 618 |
May 22 2006: |
1.5.8
released |
May 21 2006: |
Web demo and documentation updated to 1.7.0 |
May 16-18 2006: |
Exhibited at ISPCON,
booth 110-F |
Apr 28 2006: |
Preinstalled
appliances now available! |
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It Slices, It Dices,
It's OPEN SOURCE!
Freeside's open source licensing frees you from licensing costs, proprietary
databases and black-box applications. SEE FOR YOUR
SELF why hundreds of companies have come to rely upon the Freeside
software for their automation needs.
For complete, easy deployment and maintenance, Freeside is available on
a variety of server appliances. Remote installation
service is also available.
Freeside's 100% web-based user interface requires no
client installation of any kind. Comprehensive customer self-care
and reseller interfaces empower your customers and resellers, and reduce
your staffing costs.
BILLING
- Flexible pricing and rating plans including anniversary billing,
pro-rating, usage based billing and more. Plug-in system allows easy
addition of new pricing plans.
- VoIP rating and billing, including DID inventory, rate plans, free
minutes, caps, and 800# billing.
- Real-time credit card and electronic check processing with all major
processing gateways. Email, fax, printed and online invoicing
TICKETING
- Complete, integrated trouble ticketing system included, based on
Request Tracker from Best Practical Solutions
- Auto-responds to customer email, assigns a ticket number and allows
your staff to track requests collaboratively
- Multiple queues, custom fields, templates, ticket associations, templates,
customizable workflow, and more.
CUSTOMER SERVICE
- Online signup page with immediate credit card authorization and provisioning.
- Customer self-care including invoice viewing, one-time and recurring
payments, adding and removing services, and password changes.
- Simple API available to write your own self-service pages or applications.
RESELLERS
- Unlimited resellers with branded invoices, individual pricing and
payment gateways.
- Virtualized reseller access allows resellers access to only their
own customers.
- Flexible, fine-grained access control
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