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Freeside News...

  
 
Jun 9-10 2010: Exhibited at B/OSS Conference & Expo
May 25 2010: 2.1.0 released
Apr 20 2010: 1.9.3 released
Apr 5 2010: 1.9.2 released
Mar 12 2010: 1.7.4 released
Jan 20-22 2010: Won Best of Show award and exhibited at Asterisk World/Internet Telephony Expo
Oct 13-15 2009: Exhibited at Astricon
Oct 11 2009: 1.9.1 released
Sep 1-3 2009: Exhibited at Internet Telephony Expo
 
 


Freeside offers business solutions:

Billing and ticketing server appliances: A complete solution including hardware, software and support. Starting at $3450 shipped!

Implementation service: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.

Support: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.

Customization: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.

On-site training: A one or three day curriculum tailored to your needs.


ITExpo Best of Show

Awarded

Best of Show
Open Source

ITExpo East 2010
 
ITExpo Best of Show

Awarded

Best of Show
Open Source

ITExpo East 2009
OPEN SOURCE FOR YOUR BUSINESS

Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.

Check out our online or downloadable demo and see for yourself why hundreds of companies have come to rely upon the Freeside software for their automation needs.

For complete, easy deployment and maintenance, Freeside is available on a variety of server appliances. Or, for customers with existing hardware, implementation service is also available.
Demo

KEY FEATURES

BILLING

  • Flexible pricing and rating plans including anniversary billing, pro-rating, usage based billing and more. Plug-in system allows easy addition of new pricing plans.
  • VoIP rating and billing, including DID inventory, rate plans, free minutes, caps, and 800# billing.
  • Real-time credit card and electronic check processing with all major processing gateways. Email, fax, printed and online invoicing.

TICKETING

  • Complete, integrated trouble ticketing system included, based on Request Tracker from Best Practical Solutions
  • Auto-responds to customer email, assigns a ticket number and allows your staff to track requests collaboratively
  • Multiple queues, custom fields, templates, ticket associations, templates, customizable workflow, and more.

CUSTOMER SERVICE

  • Online signup page with immediate credit card authorization and provisioning.
  • Customer self-care including invoice viewing, one-time and recurring payments, adding and removing services, and password changes.
  • Simple API available to write your own self-service pages or applications.

RESELLERS

  • Unlimited resellers with branded invoices, individual pricing and payment gateways.
  • Virtualized reseller access allows resellers access to only their own customers.
  • Flexible, fine-grained access control

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