Troubleshooting

• When troubleshooting the web interface, helpful information is often in your web server's error log.
• If bin/svc_acct.import fails with an "Out of memory!" error using MySQL, upgrede MySQL and recompile the Perl DBD. There was a memory leak in some older versions of MySQL.
• If you get tons of errors in your web server's error log like this:

  Ambiguous use of value => resolved to "value" =>
  at /usr/lib/perl5/site_perl/File/CounterFile.pm line 132.
  

  This clutters up your log files but is otherwise harmless. Upgrade to the latest File::CounterFile.
• If you get errors like this:

  UID.pm: Can't open /var/spool/freeside/conf/secrets: Permission denied 
  at /your/path/site_perl/FS/UID.pm line 26.
  BEGIN failed--compilation aborted at
  /your/path/edit/process/part_svc.cgi line 15.
  

  Then the scripts are not running as the freeside freeside user. See the New Installation section of the documentation.
• If you receive `can not connect to server' errors using MySQL on a system that doesn't support native threading, you may need to specify the full hostname in your DBI datasource. See the MySQL documentation, DBI manpage and the DBD::mysql manpage for details.