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4 <title>Freeside Services</title>
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14 <th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
15 Ivan Kohler <ivan@freeside.biz> or phone +1 415 462 1624 </span> </th>
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25 <th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
28 <td align="left" valign="top">
30 <p>All implementation services include:</p>
32 <li>Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
33 <li>Installation and skinning of the customer signup and self-service portal
34 <li>Integration with your credit card and/or E-check processor
35 <li>For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
36 <li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
37 <li>Remote training session
38 <li>Support through bringing the software live and into production
41 <p><b>Basic implementation service</b> - <b class="h6">$2950</b><br>
42 Basic implementation service includes six months of support.
47 <p><b>Basic implementation service (monthly payment option)</b> - <b class="h6">$395/month for 12 months</b><br>
48 Basic implementation service as above, plus a full year of support, for one low monthly fee. No setup cost.
53 <p><b>Standard implementation service</b> - <b class="h6">$3900</b><br>
54 Standard implementation service includes a full year of support.
58 <p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
59 Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
63 <p>Looking for these implementation services including hardware? See our <a href="products.html">products</a>.</p>
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76 <th align="left" valign="top"><h3>Additional implementation services</h3>
80 <td align="left" valign="top">
82 <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
83 This service include complete installation, configuration, and integration
84 of the advanced, open-source FreeRADIUS RADIUS server, as well as
85 migration from your previous RADIUS configuration.</p>
87 <b>Legacy data import from BillMax, Platypus or Rodopi</b> - (est.) <b class="h6">$3900</b><br>
88 <b>Legacy data import from any other
89 system</b> - (est.) <b class="h6">$4900</b><br>
90 Service includes writing custom import scripts to migrate your legacy data, refind by
91 test billing runs concurrently with your live billing to ensure trouble-free
92 cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)</P>
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104 <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
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109 <table class="support-plans">
112 <th><!--<B>Services included</B>--></th>
113 <!--<th STYLE="background-color: #EDB53B"><B>Bronze</B></th>-->
114 <th STYLE="background-color: #FDC57B"><B>Bronze</B></th>
115 <th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
116 <th STYLE="background-color: #FFEF04"><B>Gold</B></th>
117 <th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
118 <th STYLE="background-color: #E0E0FF"><B>Diamond</B></th>
119 <th STYLE="background-color: #66CC66"><B>Emerald</B></th>
123 <th><!--<B>Services included</B>--></th>
124 <th STYLE="background-color: #EEEEEE">Basic maintenance only</th>
125 <th>Standard support</th>
126 <th>Most popular support level</th>
127 <th>Large customizations</th>
128 <th STYLE="background-color: #F0F0F0">Extensive customizations</th>
129 <th STYLE="background-color: #F0F0F0">Dedicated developer</th>
133 <td>Monthly cost</td>
134 <td STYLE="background-color: #EEEEEE"><B>$195</B></td>
137 <td><B>$1600</B></td>
138 <td STYLE="background-color: #F0F0F0"><B>$3200</B></td>
139 <td STYLE="background-color: #F0F0F0"><B>$6400</B></td>
144 <td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
145 <td><span class="yes">✔</span></td>
146 <td><span class="yes">✔</span></td>
147 <td><span class="yes">✔</span></td>
148 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
149 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
153 <td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
154 <td STYLE="background-color: #EEEEEE"><span class="smyes">optional</span></td>
155 <td><span class="smyes">optional</span></td>
156 <td><span class="smyes">optional</span></td>
157 <td><span class="smyes">optional</span></td>
158 <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
159 <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
163 <td>Email support</td>
164 <td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
165 <td><span class="yes">✔</span></td>
166 <td><span class="yes">✔</span></td>
167 <td><span class="yes">✔</span></td>
168 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
169 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
173 <td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
174 <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
175 <td><span class="yes">✔</span></td>
176 <td><span class="yes">✔</span></td>
177 <td><span class="yes">✔</span></td>
178 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
179 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
183 <td>24/7 emergency support</td>
184 <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
185 <td><span class="no">✖</span></td>
186 <td><span class="yes">✔</span></td>
187 <td><span class="yes">✔</span></td>
188 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
189 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
193 <td>Customization hours per month<br>(with "rollover" for unused time)</td>
194 <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
195 <td><span class="smyes">2½ hours</span></td>
196 <td><span class="smyes">8 hours</span></td>
197 <td><span class="smyes">20 hours</span></td>
198 <td STYLE="background-color: #F0F0F0"><span class="smyes">48 hours</span></td>
199 <td STYLE="background-color: #F0F0F0"><span class="smyes">100 hours</span></td>
202 <!-- we still do this for gold+, just trying to make the feature list more
205 <td>Dedicated project manager</td>
206 <td><span class="no">✖</td>
207 <td><span class="no">✖</td>
208 <td><span class="yes">✔</span></td>
209 <td><span class="yes">✔</span></td>
210 <td><span class="yes">✔</span></td>
211 <td><span class="yes">✔</span></td>
216 <td>Direct access to all developers and staff</td>
217 <td STYLE="background-color: #EEEEEE"><span class="no">✖</td>
218 <td><span class="no">✖</td>
219 <td><span class="no">✖</td>
220 <td><span class="yes">✔</span></td>
221 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
222 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
226 <td>Lead role in defining product roadmap</td>
227 <td STYLE="background-color: #EEEEEE"><span class="no">✖</td>
228 <td><span class="no">✖</td>
229 <td><span class="no">✖</td>
230 <td><span class="no">✖</td>
231 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
232 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
236 <td>Dedicated senior developer</td>
237 <td STYLE="background-color: #EEEEEE"><span class="no">✖</td>
238 <td><span class="no">✖</td>
239 <td><span class="no">✖</td>
240 <td><span class="no">✖</td>
241 <td STYLE="background-color: #F0F0F0"><span class="no">✖</td>
242 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
248 <td><span class="no">✖</td>
249 <td><span class="no">✖</td>
250 <td><span class="no">✖</td>
251 <td><span class="no">✖</td>
252 <td><span class="no">✖</td>
253 <td><span class="yes">✔</span></td>
258 <td>Discount on additional work<br>(consulting or customizations)</td>
259 <td STYLE="background-color: #EEEEEE"><B>10%</B></td>
263 <td STYLE="background-color: #F0F0F0"><B>40%</B></td>
264 <td STYLE="background-color: #F0F0F0"><B>50%</B></td>
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279 <th align="left" valign="top"><h3>Additional support services</h3>
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285 <p><b>Support add-on for High Availability / Replication</b> - <b class="h6">$395/month</b><br>
286 This add-on support service supports High Availability
287 configurations. It includes support for streaming replication,
288 hot standby and failover, as well as 24/7 proactive failover
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302 <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
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306 <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
307 Half-day course for your sales and support representatives; time spent
308 as-needed with system administrators and bookkeeper/collections folks.<br>
310 <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
311 Typical training sessions consist of a half-day course for your system
312 administrators, a half-day course for your bookkeeper/collections
313 folks, and a full day course (or two half-day courses) for your sales
314 and support representatives.<br>
316 <b>One week on-site visit (four days training, one day live cutover)</b> - <b class="h6">$5400</b><br>
317 Typical training sessions consist of a day course for your system
318 administrators, a day course for your bookkeeper/collections folks,
319 and two full day courses for your sales and support representatives.
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332 <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
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336 <p>Customizations and extensions to the software can be quoted on an
337 individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.</b></p>
345 <b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
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