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4 <title>Freeside Services</title>
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14 <th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
15 Ivan Kohler <ivan@freeside.biz> or phone +1 415 462 1624 </span> </th>
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25 <th align="left" valign="top"><a name="install"><h3>Installation service</h3></a></th>
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30 <p><b>Freeside and RT Installation service</b> - <b class="h6">$2000</b><br>
31 Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first two months of usage.
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46 <th align="left" valign="top"><h3>Additional installation services</h3>
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52 <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$750</b><br>
53 This service include complete installation, configuration, and integration
54 of the advanced, open-source FreeRADIUS RADIUS server, as well as
55 migration from your previous RADIUS configuration.</p>
57 <b>Complete mail server (including migration from current mail server) - </b><b class="h6">$2500</b>, or<br>
58 <b>Complete mail server (new ISPs - no migration)</b> - <b class="h6">$1750</b><br>
59 This service includes installation and configuration of a complete mail server
60 solution, including SMTP, POP/IMAP (with SSL support), webmail, virus
61 filtering, user-configurable spam filtering, virtual domain capability,
62 Freeside integration and migration from your current mail server.
63 Typical timeframe is two weeks.<br>
65 <b>Legacy data import from QuickBooks or Rodopi</b> - (est.) <b class="h6">$2500</b>, or<br>
66 <b>Legacy data import from any other
67 system</b> - (est.) <b class="h6">$3000</b><br>
68 Service includes writing a custom script to import your legacy data and running
69 test billings concurrently with your live billing to ensure trouble-free
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82 <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
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86 <p>All support contracts include quarterly upgrades, optional offsite backup, and fixes for any bugs in the Freeside software itself.
88 <b>Bronze</b> - <b class="h6">$150/month</b> - Email support<br>
89 Non-emergency support via email; 24/7 emergency support via telephone
92 <b>Silver</b> - <b class="h6">$300/month</b> - Email, IM and phone support with minor customizations<br>
93 Email, instant messenger and phone support during business hours;
94 24/7 emergency support via telephone or pager, for up to five incidents/month.
95 Includes 2 hours/month of customizations.<br>
97 <b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations<br>
98 Email, instant messenger and phone support during business hours;
99 24/7 emergency support via telephone or pager, for an unlimited number
100 of incidents. Direct access to all company developers and staff. Includes 12 hours/month
101 of customizations.<br>
103 <b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br>
104 Unlimited support as above including direct access to all company developers and staff, plus 28 hours/month of customizations.<br>
106 <b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
107 Unlimited support as above including direct access to all company developers and staff, plus 60 hours/month of customizations.<br>
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122 <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
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126 <p><b>One day on-site training</b> - <b class="h6">$1600</b><br>
127 Half-day course for your sales and support representatives; time spent
128 as-needed with system administrators and bookkeeper/collections folks.<br>
130 <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3200</b><br>
131 Typical training sessions consist of a half-day course for your system
132 administrators, a half-day course for your bookkeeper/collections
133 folks, and a full day course (or two half-day courses) for your sales
134 and support representatives.</p>
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147 <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
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151 <p>Customizations and extensions to the software are quoted on an
152 individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.</b></p>
160 <b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
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