1 %# BEGIN BPS TAGGED BLOCK {{{
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48 <&|/m/_elements/wrapper, title => loc('Update ticket #[_1]', $t->id) &>
49 <& /m/_elements/ticket_menu, ticket => $t &>
50 <& /Elements/ListActions, actions => \@results &>
51 <div class="ticket-reply">
52 <&|/Widgets/TitleBox &>
53 <form action="reply" id="update"
54 method="post" enctype="multipart/form-data">
55 <input type="hidden" class="hidden" name="DefaultStatus" value="<% $DefaultStatus ||''%>" />
56 <input type="hidden" class="hidden" name="Action" value="<% $ARGS{Action}||'' %>" />
57 <input type="hidden" class="hidden" name="Token" value="<% $ARGS{'Token'} %>" />
59 % if ($gnupg_widget) {
60 <& /Elements/Crypt/SignEncryptWidget:ShowIssues, self => $gnupg_widget &>
63 <div class="entry"><span class="label"><&|/l&>Status</&>:</span>
65 <& /Ticket/Elements/SelectStatus,
68 Default => $DefaultStatus &>
71 <div class="entry"><span class="label"><&|/l&>Owner</&>:</span>
73 <& /Elements/SelectOwner,
76 QueueObj => $t->QueueObj,
77 DefaultLabel => loc("[_1] (Unchanged)", $t->OwnerObj->Format),
78 Default => $ARGS{'Owner'}
81 <div class="entry timefield"><span class="label"><&|/l&>Worked</&>:</span><span class="value">
82 <& /Elements/EditTimeValue,
83 Name => 'UpdateTimeWorked',
84 Default => $ARGS{UpdateTimeWorked}||'',
87 % $m->callback( %ARGS, CallbackName => 'AfterWorked', Ticket => $t );
88 <input type="hidden" class="hidden" name="id" value="<%$t->Id%>" /><br />
89 <div class="entry"><span class="label"><&|/l&>Update Type</&>:</span>
90 <div class="value"><select name="UpdateType">
92 <option value="private" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "private") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$CommentDefault |n %>><&|/l&>Comments (Not sent to requestors)</&></option>
95 <option value="response" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "response") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$ResponseDefault |n %>><&|/l&>Reply to requestors</&></option>
99 <div class="entry"><span class="label"><&|/l&>Subject</&>:</span><div class="value"> <input type="text" name="UpdateSubject" size="60" value="<% $ARGS{UpdateSubject} || $t->Subject()%>" />
100 % $m->callback( %ARGS, CallbackName => 'AfterSubject' );
103 <div class="entry"><span class="label"><&|/l&>One-time Cc</&>:</span><span class="value"><& /Elements/EmailInput, Name => 'UpdateCc', Size => '60', Default => $ARGS{UpdateCc} &></span></div>
105 <div class="entry"><span class="label"><&|/l&>One-time Bcc</&>:</span><span class="value"><& /Elements/EmailInput, Name => 'UpdateBcc', Size => '60', Default => $ARGS{UpdateBcc} &></span></div>
107 <div class="entry"><span class="label" ><&|/l&>Message</&>:</span><div class="value">
108 % if (exists $ARGS{UpdateContent}) {
109 % # preserve QuoteTransaction so we can use it to set up sane references/in/reply to
110 % my $temp = $ARGS{'QuoteTransaction'};
111 % delete $ARGS{'QuoteTransaction'};
112 <& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&>
113 % $ARGS{'QuoteTransaction'} = $temp;
115 % my $IncludeSignature = 1;
116 % $IncludeSignature = 0 if $Action ne 'Respond' && !RT->Config->Get('MessageBoxIncludeSignatureOnComment');
117 <& /Elements/MessageBox, Name=>"UpdateContent", IncludeSignature => $IncludeSignature, %ARGS &>
121 % if (exists $session{'Attachments'}) {
123 <%loc("Attached file") %>
125 <%loc("Check box to delete")%><br />
126 % foreach my $attach_name (keys %{$session{'Attachments'}}) {
127 <input type="checkbox" class="checkbox" name="DeleteAttach-<%$attach_name%>" value="1" /><%$attach_name%><br />
134 <span class="label"><&|/l&>Attach file</&>:</span>
136 <input type="file" name="Attach" />
137 <input type="submit" class="button" name="AddMoreAttach" value="<% loc("Add More Files") %>" />
138 <input type="hidden" class="hidden" name="UpdateAttach" value="1" />
142 % if ( $gnupg_widget ) {
143 <& /Elements/Crypt/SignEncryptWidget, self => $gnupg_widget, QueueObj => $t->QueueObj &>
146 <& /Elements/Submit, Label => loc('Update Ticket'), Name => 'SubmitTicket' &>
154 my $checks_failure = 0;
157 my $t = LoadTicket($id);
161 $m->callback( Ticket => $t, ARGSRef => \%ARGS, results => \@results, CallbackName => 'Initial' );
163 unless($DefaultStatus){
164 $DefaultStatus=($ARGS{'Status'} ||$t->Status());
167 if ($DefaultStatus eq 'new'){
168 $DefaultStatus='open';
171 if ($DefaultStatus eq 'resolved') {
172 $title = loc("Resolve ticket #[_1] ([_2])", $t->id, $t->Subject);
174 $title = loc("Update ticket #[_1] ([_2])", $t->id, $t->Subject);
177 # Things needed in the template - we'll do the processing here, just
178 # for the convenience:
180 my ($CommentDefault, $ResponseDefault);
181 if ($Action ne 'Respond') {
182 $CommentDefault = qq[ selected="selected"];
183 $ResponseDefault = "";
185 $CommentDefault = "";
186 $ResponseDefault = qq[ selected="selected"];
191 $CanRespond = 1 if ( $t->CurrentUserHasRight('ReplyToTicket') or
192 $t->CurrentUserHasRight('ModifyTicket') );
194 $CanComment = 1 if ( $t->CurrentUserHasRight('CommentOnTicket') or
195 $t->CurrentUserHasRight('ModifyTicket') );
197 ProcessAttachments(ARGSRef => \%ARGS);
199 # check email addresses for RT's
201 foreach my $field ( qw(UpdateCc UpdateBcc) ) {
202 my $value = $ARGS{ $field };
203 next unless defined $value && length $value;
205 my @emails = Email::Address->parse( $value );
206 foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) {
207 push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc(substr($field, 6)) );
211 $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails;
215 my $gnupg_widget = $m->comp('/Elements/Crypt/SignEncryptWidget:new', Arguments => \%ARGS );
216 $m->comp( '/Elements/Crypt/SignEncryptWidget:Process',
217 self => $gnupg_widget,
222 $m->callback( CallbackName => 'BeforeUpdate', ARGSRef => \%ARGS, skip_update => \$skip_update,
223 checks_failure => $checks_failure, results => \@results, TicketObj => $t );
225 if ( !$checks_failure && !$skip_update && exists $ARGS{SubmitTicket} ) {
226 my $status = $m->comp('/Elements/Crypt/SignEncryptWidget:Check',
227 self => $gnupg_widget,
230 $checks_failure = 1 unless $status;
231 $m->callback( Ticket => $t, ARGSRef => \%ARGS, CallbackName => 'BeforeDisplay' );
232 return $m->comp('/m/ticket/show', TicketObj => $t, %ARGS);
239 $DefaultStatus => undef