3 <title>ISP Billing, VoIP Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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19 <h6>We're exhibiting!</h6>
30 <a href="http://www.fispalive.com" target="_blank"><img src="FISPA.png" border=0 align="center" alt="FISPA Live"></a>
34 <h6> FISPA Live</h6>
35 <h4>Feb 16-17, 2017</h4>
36 <h4>Nashville, TN</h4>
37 <a href="contact.html">Contact us</a> for a $50 off coupon <!-- it's VENDOR-A2 -->
48 <a href="http://www.netsapiens.com/ugm17/" target="_blank"><img src="netsapiens.png" border=0 align="center" alt="NetSapiens"></a>
52 <h6> NetSapiens UGM</h6>
53 <h4>Feb 28-Mar 3, 2017</h4>
54 <h4>San Diego, CA</h4>
65 <a href="http://www.wispa.org/Events/WISPAmerica" target="_blank"><img src="wispamerica2014.png" border=0 align="center" alt="WISPAmerica"></a>
69 <h6> WISPAmerica</h6>
71 <h4>Mar 14-16, 2017</h4>
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91 <h2>Freeside News...</h2></td>
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99 <td width="115" align="right" valign="top"><b>Oct 11-13 2016:</b></td>
100 <td width="*">Exhibited at <a href="http://www.wispa.org/Events/WISPAPALOOZA">WISPAPalooza</a></td>
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104 <td width="115" align="right" valign="top"><b>Aug 10 2016:</b></td>
105 <td width="*"><a href="/blog/2016/08/freeside-3-91-released/">3.91 released</a></td>
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109 <td width="115" align="right" valign="top"><b>Aug 5 2016:</b></td>
110 <td width="*"><a href="/blog/2016/08/freeside-4-1-released/">4.1 released</a></td>
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114 <td width="115" align="right" valign="top"><nobr><b>Jul 24-27 2016:</b></nobr></td>
115 <td width="*">Exhibited at <a href="http://www.hostingcon.com/hcg16/Public/Enter.aspx">HostingCon</a></td>
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119 <td width="115" align="right" valign="top"><nobr><b>Mar 15-17 2016:</b></nobr></td>
120 <td width="*">Exhibited at WISPAmerica</td>
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124 <td width="115" align="right" valign="top"><nobr><b>Feb 25-26 2016:</b></nobr></td>
125 <td width="*">Exhibited at <a href="http://fispalive.com/">FISPA Live</a></td>
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129 <td width="115" align="right" valign="top"><b>Feb 17 2016:</b></td>
130 <td width="*"><a href="/blog/2016/02/freeside-4-0-released/">4.0 released</a></td>
133 <tr align="left" valign="top">
134 <td width="115" align="right" valign="top"><b>Feb 5 2016:</b></td>
135 <td width="*"><a href="/blog/2016/02/freeside-3-9-released/">3.9 released</a></td>
138 <tr align="left" valign="top">
139 <td width="115" align="right" valign="top"><b>Jan 20 2016:</b></td>
140 <td width="*"><a href="/blog/2016/01/freeside-3-8-released/">3.8 released</a></td>
143 <tr align="left" valign="top">
144 <td width="115" align="right" valign="top"><nobr><b>Nov 9-11 2015:</b></nobr></td>
145 <td width="*">Exhibited at the Canadian ISP Summit</td>
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162 <h4>Freeside offers business solutions:</h4>
163 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
165 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
167 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
169 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
171 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
180 <!-- <img src="imgs/freedom.gif" alt=" "> -->
184 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
185 <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
186 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
187 software for their automation needs.<br>
189 For complete, easy deployment and maintenance, Freeside is available on
190 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
193 <b>Freeside's 100% web-based</b> user interface requires no
194 client installation of any kind. Comprehensive customer <b></b>self-care
195 and reseller interfaces empower your customers and resellers, and reduce
196 your staffing costs.<b></b><b></b></p>
199 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
201 <h6>KEY FEATURES</h6>
203 <h4><b></b>BILLING</h4>
205 <ul class="indented">
206 <li> Flexible pricing and rating plans including anniversary billing,
207 pro-rating, usage based billing and more. Plug-in system allows easy
208 addition of new pricing plans. </li>
209 <li> VoIP rating and billing, including DID inventory, rate plans, free
210 minutes, caps, and 800# billing.</li>
211 <li> Real-time credit card and electronic check processing with all major
212 processing gateways. Email, fax, printed and online invoicing.</div> </li>
215 <ul class="indented">
216 <li> Complete, integrated trouble ticketing system included, based on
217 Request Tracker from Best Practical Solutions </li>
218 <li> Auto-responds to customer email, assigns a ticket number and allows
219 your staff to track requests collaboratively </li>
220 <li> Multiple queues, custom fields, templates, ticket associations, templates,
221 customizable workflow, and more. </li>
223 <h4>NETWORK MONITORING</h4>
224 <ul class="indented">
225 <li> Complete, integrated network monitoring system included, based on
226 Torrus from K-Open GmbH</li>
227 <li>SNMP discovery, collection and graphing</li>
228 <li>95th percentile and volume billing</li>
231 <h4>CUSTOMER SERVICE</h4>
232 <ul class="indented">
233 <li>Online signup page with immediate credit card authorization and provisioning.</li>
234 <li>Customer self-care including invoice viewing, one-time and recurring
235 payments, adding and removing services, and password changes. </li>
236 <li>Simple API available to write your own self-service pages or applications.</li>
239 <ul class="indented">
240 <li>Unlimited resellers with branded invoices, individual pricing and
241 payment gateways.</li>
242 <li>Virtualized reseller access allows resellers access to only their
244 <li>Flexible, fine-grained access control<br>
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259 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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262 <h5>Please support network neutrality</h5>
263 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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