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   4 <title>Billing, CRM and trouble ticketing - Freeside</title>
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  17           <td height="10">&nbsp;</td>
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  23           <td width="9" height="20">&nbsp;</td>
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  25             <h2>Freeside News...</h2></td>
  26           <td width="9" height="20">&nbsp;</td>
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  29           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  32                 <td width="115" align="right" valign="top"><b>Oct&nbsp;10-12&nbsp;2011:</b></td>
  33                 <td width="*">Exhibited at <a href="http://www.wispa.org/?page_id=4766">WISPAPalooza</a></td>
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  36                 <td width="115" align="right" valign="top"><b>Jul&nbsp;25&nbsp;2011:</b></td>
  37                 <td width="*"><a href="/blog/?p=34">2.3.0 released</a></td>
  38               </tr>
  39               <tr align="left" valign="top">
  40                 <td width="115" align="right" valign="top"><b>Apr&nbsp;17&nbsp;2011:</b></td>
  41                 <td width="*"><a href="/blog/?p=33">1.9.5 released</a></td>
  42               </tr>
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  44                 <td width="115" align="right" valign="top"><b>Mar&nbsp;23-25&nbsp;2011:</b></td>
  45                 <td width="*">Exhibited at <a href="http://fispawispaspring2011.eventbrite.com/">FISPA/WISPA</a></td>
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  48                 <td width="115" align="right" valign="top"><b>Mar&nbsp;22&nbsp;2011:</b></td>
  49                 <td width="*"><a href="/blog/?p=32">2.1.2 released</a></td>
  50               </tr>
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  52                 <td width="115" align="right" valign="top"><b>Feb&nbsp;2-4&nbsp;2011:</b></td>
  53                 <td width="*">Exhibited at Asterisk World / Internet Telephony Expo</td>
  54               </tr>
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  56                 <td width="115" align="right" valign="top"><b>Oct&nbsp;26-28&nbsp;2010:</b></td>
  57                 <td width="*">Exhibited at <a href="http://www.astricon.net" target="_blank">Astricon</a></td>
  58               </tr>
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  60                 <td width="115" align="right" valign="top"><b>Oct&nbsp;5-6&nbsp;2010:</b></td>
  61                 <td width="*">Exhibited at Internet Telephony Expo</td>
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  64                 <td width="115" align="right" valign="top"><b>Sep&nbsp;29&nbsp;2010:</b></td>
  65                 <td width="*"><a href="/blog/?p=27">2.1.1 released</a></td>
  66               </tr>
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  68                 <td width="115" align="right" valign="top"><b>Jun&nbsp;9-10&nbsp;2010:</b></td>
  69                 <td width="*">Exhibited at B/OSS Conference & Expo</td>
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  72           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  76           <td width="*" height="18" bgcolor="#A5A3A3">&nbsp;</td>
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  85             <h4>Freeside offers business solutions:</h4>
  86             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
  87               <br>
  88               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
  89               <br>
  90               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
  91               <br>
  92               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
  93               <br>
  94               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
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 109             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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 111           <td>
 112             <h4>Awarded</h4>
 113             <h6>Best of Show</h6>
 114             <h6>Open Source</h6>
 115             <h4>ITExpo East 2010</h4>
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 119         <tr><td>&nbsp;</td></tr>
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 123             <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
 124           </td>
 125           <td>
 126             <h4>Awarded</h4>
 127             <h6>Best of Show</h6>
 128             <h6>Open Source</h6>
 129             <h4>ITExpo East 2009</h4>
 130           </td>
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 137     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 138       <p>Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
 139       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 140         software for their automation needs.<br>
 141         <br>
 142         For complete, easy deployment and maintenance, Freeside is available on
 143         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 144 <!--
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 146 <b>Freeside's 100% web-based</b> user interface requires no
 147         client installation of any kind. Comprehensive customer <b></b>self-care
 148         and reseller interfaces empower your customers and resellers, and reduce
 149         your staffing costs.<b></b><b></b></p>
 150 -->
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 152       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 153
 154       <h6>KEY&nbsp;FEATURES</h6>
 155
 156       <h4><b></b>BILLING</h4>
 157
 158       <ul class="indented">
 159         <li> Flexible pricing and rating plans including anniversary billing,
 160           pro-rating, usage based billing and more.  Plug-in system allows easy
 161           addition of new pricing plans. </li>
 162         <li> VoIP rating and billing, including DID inventory, rate plans, free
 163           minutes, caps, and 800# billing.</li>
 164         <li> Real-time credit card and electronic check processing with all major
 165           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 166       </ul>
 167       <h4>TICKETING</h4>
 168       <ul class="indented">
 169         <li> Complete, integrated trouble ticketing system included, based on
 170           Request Tracker from Best Practical Solutions </li>
 171         <li> Auto-responds to customer email, assigns a ticket number and allows
 172           your staff to track requests collaboratively </li>
 173         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 174           customizable workflow, and more. </li>
 175       </ul>
 176       <h4>CUSTOMER SERVICE</h4>
 177       <ul class="indented">
 178         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 179         <li>Customer self-care including invoice viewing, one-time and recurring
 180           payments, adding and removing services, and password changes. </li>
 181         <li>Simple API available to write your own self-service pages or applications.</li>
 182       </ul>
 183       <h4>RESELLERS</h4>
 184       <ul class="indented">
 185         <li>Unlimited resellers with branded invoices, individual pricing and
 186           payment gateways.</li>
 187         <li>Virtualized reseller access allows resellers access to only their
 188           own customers.</li>
 189         <li>Flexible, fine-grained access control<br>
 190         </li>
 191       </ul>
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 199             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 200           </td>
 201           <td BGCOLOR="#ffffff">
 202             <h5>Please support network neutrality</h5>
 203             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
 204           </td>
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