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   4 <title>Billing, CRM and trouble ticketing - Freeside</title>
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  18             <a href="http://www.tmcnet.com/voip/conference/east-11/" target="_blank"><img src="900.gif" border=0 align="left" alt="ITExpo"></a>
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  21             <h4>We're exhibiting!</h4>
  22             <h6>&nbsp;&nbsp;Internet Telephony Expo</h6>
  23             <h6>&nbsp;&nbsp;Booth #900</h6>
  24             <h4>Feb 2-4, 2011</h4>
  25             <h4>Miami, FL</h4>
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  36           <td height="10">&nbsp;</td>
  37           <td height="10">&nbsp;</td>
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  42           <td width="9" height="20">&nbsp;</td>
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  44             <h2>Freeside News...</h2></td>
  45           <td width="9" height="20">&nbsp;</td>
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  48           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
  49           <td height="*" align="center" valign="top" bgcolor="#A5A3A3"><table width="100%" border="0" cellpadding="2" cellspacing="5">
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  51                 <td width="115" align="right" valign="top"><b>Oct&nbsp;28&nbsp;2010:</b></td>
  52                 <td width="*">We're <a href="jobs.html">hiring</a>!</td>
  53               </tr>
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  55                 <td width="115" align="right" valign="top"><b>Oct&nbsp;26-28&nbsp;2010:</b></td>
  56                 <td width="*">Exhibited at <a href="http://www.astricon.net" target="_blank">Astricon</a></td>
  57               </tr>
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  59                 <td width="115" align="right" valign="top"><b>Oct&nbsp;5-6&nbsp;2010:</b></td>
  60                 <td width="*">Exhibited at Internet Telephony Expo</td>
  61               </tr>
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  63                 <td width="115" align="right" valign="top"><b>Sep&nbsp;29&nbsp;2010:</b></td>
  64                 <td width="*"><a href="/blog/?p=27">2.1.1 released</a></td>
  65               </tr>
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  67                 <td width="115" align="right" valign="top"><b>Jul&nbsp;14&nbsp;2010:</b></td>
  68                 <td width="*"><a href="/blog/?p=26">1.9.4 released</a></td>
  69               </tr>
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  71                 <td width="115" align="right" valign="top"><b>Jun&nbsp;9-10&nbsp;2010:</b></td>
  72                 <td width="*">Exhibited at B/OSS Conference & Expo</td>
  73               </tr>
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  75                 <td width="115" align="right" valign="top"><b>May&nbsp;25&nbsp;2010:</b></td>
  76                 <td width="*"><a href="/blog/?p=24">2.1.0 released</a></td>
  77               </tr>
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  79                 <td width="115" align="right" valign="top"><b>Apr&nbsp;20&nbsp;2010:</b></td>
  80                 <td width="*"><a href="/blog/?p=19">1.9.3 released</a></td>
  81               </tr>
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  83                 <td width="115" align="right" valign="top"><b>Apr&nbsp;5&nbsp;2010:</b></td>
  84                 <td width="*"><a href="/blog/?p=16">1.9.2 released</a></td>
  85               </tr>
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  87                 <td width="115" align="right" valign="top"><b>Mar&nbsp;12&nbsp;2010:</b></td>
  88                 <td width="*"><a href="/blog/?p=14">1.7.4 released</a></td>
  89               </tr>
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  91                 <td width="115" align="right" valign="top"><b>Jan&nbsp;20-22&nbsp;2010:</b></td>
  92                 <td width="*">Won Best of Show award and exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a>/<a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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  95           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  98           <td width="9" height="18" align="right" valign="top"><img src="imgs/bk/corners/grey.gif" width="21" height="22"></td>
  99           <td width="*" height="18" bgcolor="#A5A3A3">&nbsp;</td>
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 104       <br>
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 107           <td width="384" bgcolor="#BEBDBD"><br>
 108             <h4>Freeside offers business solutions:</h4>
 109             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 110               <br>
 111               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 112               <br>
 113               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 114               <br>
 115               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 116               <br>
 117               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 118               <br>
 119               <br>
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 132             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
 133           </td>
 134           <td>
 135             <h4>Awarded</h4>
 136             <h6>Best of Show</h6>
 137             <h6>Open Source</h6>
 138             <h4>ITExpo East 2010</h4>
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 142         <tr><td>&nbsp;</td></tr>
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 146             <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
 147           </td>
 148           <td>
 149             <h4>Awarded</h4>
 150             <h6>Best of Show</h6>
 151             <h6>Open Source</h6>
 152             <h4>ITExpo East 2009</h4>
 153           </td>
 154         </tr>
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 159
 160     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 161       <p>Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
 162       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 163         software for their automation needs.<br>
 164         <br>
 165         For complete, easy deployment and maintenance, Freeside is available on
 166         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 167 <!--
 168         <br>
 169 <b>Freeside's 100% web-based</b> user interface requires no
 170         client installation of any kind. Comprehensive customer <b></b>self-care
 171         and reseller interfaces empower your customers and resellers, and reduce
 172         your staffing costs.<b></b><b></b></p>
 173 -->
 174
 175       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 176
 177       <h6>KEY&nbsp;FEATURES</h6>
 178
 179       <h4><b></b>BILLING</h4>
 180
 181       <ul class="indented">
 182         <li> Flexible pricing and rating plans including anniversary billing,
 183           pro-rating, usage based billing and more.  Plug-in system allows easy
 184           addition of new pricing plans. </li>
 185         <li> VoIP rating and billing, including DID inventory, rate plans, free
 186           minutes, caps, and 800# billing.</li>
 187         <li> Real-time credit card and electronic check processing with all major
 188           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 189       </ul>
 190       <h4>TICKETING</h4>
 191       <ul class="indented">
 192         <li> Complete, integrated trouble ticketing system included, based on
 193           Request Tracker from Best Practical Solutions </li>
 194         <li> Auto-responds to customer email, assigns a ticket number and allows
 195           your staff to track requests collaboratively </li>
 196         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 197           customizable workflow, and more. </li>
 198       </ul>
 199       <h4>CUSTOMER SERVICE</h4>
 200       <ul class="indented">
 201         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 202         <li>Customer self-care including invoice viewing, one-time and recurring
 203           payments, adding and removing services, and password changes. </li>
 204         <li>Simple API available to write your own self-service pages or applications.</li>
 205       </ul>
 206       <h4>RESELLERS</h4>
 207       <ul class="indented">
 208         <li>Unlimited resellers with branded invoices, individual pricing and
 209           payment gateways.</li>
 210         <li>Virtualized reseller access allows resellers access to only their
 211           own customers.</li>
 212         <li>Flexible, fine-grained access control<br>
 213         </li>
 214       </ul>
 215
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 222             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 223           </td>
 224           <td BGCOLOR="#ffffff">
 225             <h5>Please support network neutrality</h5>
 226             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
 227           </td>
 228         </tr>
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