3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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17 <a href="http://www.wispa.org/ispamerica-2012" target="_blank"><img src="ispamerica.png" border=0 align="left" alt="ISPAmerica"></a>
20 <h4>We're exhibiting!</h4>
21 <h5> ISPAmerica
22 <h5> Booth #302</h5>
23 <h4>Mar 28-30, 2012</h4>
24 <h4>Orlando, Florida</h4>
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45 <h2>Freeside News...</h2></td>
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52 <td width="115" align="right" valign="top"><b>Feb 1-3 2012:</b></td>
53 <td width="*">Exhibited at Asterisk World / Internet Telephony Expo</td>
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56 <td width="115" align="right" valign="top"><b>Feb 1-2 2012:</b></td>
57 <td width="*">Exhibited at <a href="http://www.afmug.com/">Animal Farm</a></td>
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60 <td width="115" align="right" valign="top"><b>Oct 24 2011:</b></td>
61 <td width="*"><a href="/blog/?p=36">2.1.3 released</a></td>
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64 <td width="115" align="right" valign="top"><b>Oct 10-12 2011:</b></td>
65 <td width="*">Exhibited at <a href="http://www.wispa.org/?page_id=4766">WISPAPalooza</a></td>
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68 <td width="115" align="right" valign="top"><b>Jul 25 2011:</b></td>
69 <td width="*"><a href="/blog/?p=34">2.3.0 released</a></td>
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72 <td width="115" align="right" valign="top"><b>Apr 17 2011:</b></td>
73 <td width="*"><a href="/blog/?p=33">1.9.5 released</a></td>
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76 <td width="115" align="right" valign="top"><b>Mar 23-25 2011:</b></td>
77 <td width="*">Exhibited at <a href="http://fispawispaspring2011.eventbrite.com/">FISPA/WISPA</a></td>
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80 <td width="115" align="right" valign="top"><b>Mar 22 2011:</b></td>
81 <td width="*"><a href="/blog/?p=32">2.1.2 released</a></td>
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84 <td width="115" align="right" valign="top"><b>Feb 2-4 2011:</b></td>
85 <td width="*">Exhibited at Asterisk World / Internet Telephony Expo</td>
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88 <td width="115" align="right" valign="top"><b>Oct 26-28 2010:</b></td>
89 <td width="*">Exhibited at <a href="http://www.astricon.net" target="_blank">Astricon</a></td>
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105 <h4>Freeside offers business solutions:</h4>
106 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
108 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
110 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
112 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
114 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
123 <!-- <img src="imgs/freedom.gif" alt=" "> -->
127 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
128 <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
129 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
130 software for their automation needs.<br>
132 For complete, easy deployment and maintenance, Freeside is available on
133 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
136 <b>Freeside's 100% web-based</b> user interface requires no
137 client installation of any kind. Comprehensive customer <b></b>self-care
138 and reseller interfaces empower your customers and resellers, and reduce
139 your staffing costs.<b></b><b></b></p>
142 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
144 <h6>KEY FEATURES</h6>
146 <h4><b></b>BILLING</h4>
148 <ul class="indented">
149 <li> Flexible pricing and rating plans including anniversary billing,
150 pro-rating, usage based billing and more. Plug-in system allows easy
151 addition of new pricing plans. </li>
152 <li> VoIP rating and billing, including DID inventory, rate plans, free
153 minutes, caps, and 800# billing.</li>
154 <li> Real-time credit card and electronic check processing with all major
155 processing gateways. Email, fax, printed and online invoicing.</div> </li>
158 <ul class="indented">
159 <li> Complete, integrated trouble ticketing system included, based on
160 Request Tracker from Best Practical Solutions </li>
161 <li> Auto-responds to customer email, assigns a ticket number and allows
162 your staff to track requests collaboratively </li>
163 <li> Multiple queues, custom fields, templates, ticket associations, templates,
164 customizable workflow, and more. </li>
166 <h4>NETWORK MONITORING</h4>
167 <ul class="indented">
168 <li> Complete, integrated network monitoring system included, based on
169 Torrus from K-Open GmbH</li>
170 <li>SNMP discovery, collection and graphing</li>
171 <li>95th percentile and volume billing</li>
174 <h4>CUSTOMER SERVICE</h4>
175 <ul class="indented">
176 <li>Online signup page with immediate credit card authorization and provisioning.</li>
177 <li>Customer self-care including invoice viewing, one-time and recurring
178 payments, adding and removing services, and password changes. </li>
179 <li>Simple API available to write your own self-service pages or applications.</li>
182 <ul class="indented">
183 <li>Unlimited resellers with branded invoices, individual pricing and
184 payment gateways.</li>
185 <li>Virtualized reseller access allows resellers access to only their
187 <li>Flexible, fine-grained access control<br>
198 <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
202 <h6>Best of Show</h6>
204 <h4>ITExpo East 2009</h4>
205 <h4>ITExpo East 2010</h4>
209 <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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226 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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229 <h5>Please support network neutrality</h5>
230 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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