4 <title>Billing, CRM and trouble ticketing - Freeside</title>
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25 <h2>Freeside News...</h2></td>
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32 <td width="115" align="right" valign="top"><b>Oct 24 2011:</b></td>
33 <td width="*"><a href="/blog/?p=36">2.1.3 released</a></td>
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36 <td width="115" align="right" valign="top"><b>Oct 10-12 2011:</b></td>
37 <td width="*">Exhibited at <a href="http://www.wispa.org/?page_id=4766">WISPAPalooza</a></td>
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40 <td width="115" align="right" valign="top"><b>Jul 25 2011:</b></td>
41 <td width="*"><a href="/blog/?p=34">2.3.0 released</a></td>
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44 <td width="115" align="right" valign="top"><b>Apr 17 2011:</b></td>
45 <td width="*"><a href="/blog/?p=33">1.9.5 released</a></td>
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48 <td width="115" align="right" valign="top"><b>Mar 23-25 2011:</b></td>
49 <td width="*">Exhibited at <a href="http://fispawispaspring2011.eventbrite.com/">FISPA/WISPA</a></td>
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52 <td width="115" align="right" valign="top"><b>Mar 22 2011:</b></td>
53 <td width="*"><a href="/blog/?p=32">2.1.2 released</a></td>
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56 <td width="115" align="right" valign="top"><b>Feb 2-4 2011:</b></td>
57 <td width="*">Exhibited at Asterisk World / Internet Telephony Expo</td>
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60 <td width="115" align="right" valign="top"><b>Oct 26-28 2010:</b></td>
61 <td width="*">Exhibited at <a href="http://www.astricon.net" target="_blank">Astricon</a></td>
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64 <td width="115" align="right" valign="top"><b>Oct 5-6 2010:</b></td>
65 <td width="*">Exhibited at Internet Telephony Expo</td>
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68 <td width="115" align="right" valign="top"><b>Sep 29 2010:</b></td>
69 <td width="*"><a href="/blog/?p=27">2.1.1 released</a></td>
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85 <h4>Freeside offers business solutions:</h4>
86 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
88 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
90 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
92 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
94 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
103 <!-- <img src="imgs/freedom.gif" alt=" "> -->
109 <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
113 <h6>Best of Show</h6>
115 <h4>ITExpo East 2010</h4>
119 <tr><td> </td></tr>
123 <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
127 <h6>Best of Show</h6>
129 <h4>ITExpo East 2009</h4>
137 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
138 <p>Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
139 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
140 software for their automation needs.<br>
142 For complete, easy deployment and maintenance, Freeside is available on
143 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
146 <b>Freeside's 100% web-based</b> user interface requires no
147 client installation of any kind. Comprehensive customer <b></b>self-care
148 and reseller interfaces empower your customers and resellers, and reduce
149 your staffing costs.<b></b><b></b></p>
152 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
154 <h6>KEY FEATURES</h6>
156 <h4><b></b>BILLING</h4>
158 <ul class="indented">
159 <li> Flexible pricing and rating plans including anniversary billing,
160 pro-rating, usage based billing and more. Plug-in system allows easy
161 addition of new pricing plans. </li>
162 <li> VoIP rating and billing, including DID inventory, rate plans, free
163 minutes, caps, and 800# billing.</li>
164 <li> Real-time credit card and electronic check processing with all major
165 processing gateways. Email, fax, printed and online invoicing.</div> </li>
168 <ul class="indented">
169 <li> Complete, integrated trouble ticketing system included, based on
170 Request Tracker from Best Practical Solutions </li>
171 <li> Auto-responds to customer email, assigns a ticket number and allows
172 your staff to track requests collaboratively </li>
173 <li> Multiple queues, custom fields, templates, ticket associations, templates,
174 customizable workflow, and more. </li>
176 <h4>CUSTOMER SERVICE</h4>
177 <ul class="indented">
178 <li>Online signup page with immediate credit card authorization and provisioning.</li>
179 <li>Customer self-care including invoice viewing, one-time and recurring
180 payments, adding and removing services, and password changes. </li>
181 <li>Simple API available to write your own self-service pages or applications.</li>
184 <ul class="indented">
185 <li>Unlimited resellers with branded invoices, individual pricing and
186 payment gateways.</li>
187 <li>Virtualized reseller access allows resellers access to only their
189 <li>Flexible, fine-grained access control<br>
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199 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
201 <td BGCOLOR="#ffffff">
202 <h5>Please support network neutrality</h5>
203 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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