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4 <title>Freeside billing and trouble ticketing</title>
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17 <a href="http://www.tmcnet.com/voip/conference/" target="_blank"><img src="os10.gif" border=0 align="left" alt="Internet Telephony Conference & EXPO"></a>
20 <h4>We're exhibiting!</h4>
21 <h5> ITEXPO West</h5>
22 <h6> Open-source Pavilion</h6>
23 <h4>Sep 16-18, 2008</h4>
24 <h4>Los Angeles, CA</h4>
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36 <a href="http://www.astricon.net/2008/glendale/web/index.php" target="_blank"><img src="astricon.gif" border=0 align="left" alt="AstriCon"></a>
39 <h4>We're exhibiting!</h4>
40 <h5> Astricon</h5>
41 <h6> Open-source Showcase</h6>
42 <h4>Sep 23-25, 2008</h4>
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57 <a href="http://www.ispcon.com"><img src="ISP-F07-125x125-EXH3.gif" border=0 align="left" alt="ISPCON"></a>
59 <h5> Booth 420</h5>
60 <h4> Oct 16-18, San Jose, CA</h4>
61 <a href="ISPCON-Freeside.pdf">Download a free exhibit hall pass</a><br>
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73 <h2>Freeside News...</h2></td>
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80 <td width="115" align="right" valign="top"><b>Apr 30 2008:</b></td>
81 <td width="*">1.7.3 released</td>
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84 <td width="115" align="right" valign="top"><b>Mar 25 2008:</b></td>
85 <td width="*">New <a href="products.html">Server appliance</a> models and <a href="products-voip.html">VoIP/Telephony products</a></td>
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88 <td width="115" align="right" valign="top"><nobr><b>Mar 18-19 2008:</b></nobr></td>
89 <td width="*">Exhibited at <a href="http://www.digiumasteriskworld.com/2008/sanjose/web/" target="_blank" id="teal">Asterisk World</a>/<a href="http://www.von.com/2008/sanJose/web/">VON</a>, booth D-908</td>
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92 <td width="115" align="right" valign="top"><nobr><b>Oct 16-18 2007:</b></nobr></td>
93 <td width="*">Exhibited at <a href="http://www.ispcon.com/" target="_blank" id="teal">ISPCON</a>, booth 420</td>
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96 <td width="115" align="right" valign="top"><nobr><b>Sep 26-28 2007:</nobr></b></td>
97 <td width="*">Exhibited at <a href="http://www.astricon.net/" target="_blank" id="teal">Astricon</a></td>
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100 <td width="115" align="right" valign="top"><b>Jul 11 2007:</b></td>
101 <td width="*">New <a href="products.html">Server appliance</a> models</td>
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104 <td width="115" align="right" valign="top"><nobr><b>May 23-25 2007:</b></nobr></td>
105 <td width="*">Exhibited at <a href="http://www.ispcon.com/" target="_blank" id="teal">ISPCON</a>, booth 418</td>
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108 <td width="115" align="right" valign="top"><b>Feb 19 2007:</b></td>
109 <td width="*">New web site!</td>
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112 <td width="115" align="right" valign="top"><b>Feb 16 2007:</b></td>
113 <td width="*">1.7.2 released</td>
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116 <td width="115" align="right" valign="top"><b>Feb 9 2007:</b></td>
117 <td width="*">Web demo updated to 1.7.2</td>
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120 <td width="115" align="right" valign="top"><b>Nov 7-9 2006:</b></td>
121 <td width="*">Exhibited at <a href="http://www.ispcon.com/" target="_blank" id="teal">ISPCON</a>,
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125 <td width="115" align="right" valign="top"><b>Nov 5 2006:</b></td>
126 <td width="*">Web demo updated to 1.7.1</td>
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129 <td width="115" align="right" valign="top"><b>Jul 17-19 2006:</b>
131 <td width="*">Exhibited at <a href="http://www.hostingcon.com/" target="_blank" id="teal">HostingCon</a>,
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149 <h4>Freeside offers business solutions:</h4>
150 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $2950 shipped!<br>
152 <a href="services.html#install">Installation service</a>: Installation on your hardware and complete support to get you up and running.<br>
154 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
156 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
158 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
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174 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
175 <p>Freeside is the premier open-source billing, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
176 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
177 software for their automation needs.<br>
179 For complete, easy deployment and maintenance, Freeside is available on
180 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">installation service</a> is also available.<br>
183 <b>Freeside's 100% web-based</b> user interface requires no
184 client installation of any kind. Comprehensive customer <b></b>self-care
185 and reseller interfaces empower your customers and resellers, and reduce
186 your staffing costs.<b></b><b></b></p>
189 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
191 <h6>KEY FEATURES</h6>
193 <h4><b></b>BILLING</h4>
195 <ul class="indented">
196 <li> Flexible pricing and rating plans including anniversary billing,
197 pro-rating, usage based billing and more. Plug-in system allows easy
198 addition of new pricing plans. </li>
199 <li> VoIP rating and billing, including DID inventory, rate plans, free
200 minutes, caps, and 800# billing.</li>
201 <li> Real-time credit card and electronic check processing with all major
202 processing gateways. Email, fax, printed and online invoicing.</div> </li>
205 <ul class="indented">
206 <li> Complete, integrated trouble ticketing system included, based on
207 Request Tracker from Best Practical Solutions </li>
208 <li> Auto-responds to customer email, assigns a ticket number and allows
209 your staff to track requests collaboratively </li>
210 <li> Multiple queues, custom fields, templates, ticket associations, templates,
211 customizable workflow, and more. </li>
213 <h4>CUSTOMER SERVICE</h4>
214 <ul class="indented">
215 <li>Online signup page with immediate credit card authorization and provisioning.</li>
216 <li>Customer self-care including invoice viewing, one-time and recurring
217 payments, adding and removing services, and password changes. </li>
218 <li>Simple API available to write your own self-service pages or applications.</li>
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222 <li>Unlimited resellers with branded invoices, individual pricing and
223 payment gateways.</li>
224 <li>Virtualized reseller access allows resellers access to only their
226 <li>Flexible, fine-grained access control<br>
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