4 <title>Billing, CRM and trouble ticketing - Freeside</title>
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27 <h2>Freeside News...</h2></td>
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34 <td width="115" align="right" valign="top"><b>Oct 26-28 2010:</b></td>
35 <td width="*">Exhibited at <a href="http://www.astricon.net" target="_blank">Astricon</a></td>
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38 <td width="115" align="right" valign="top"><b>Oct 5-6 2010:</b></td>
39 <td width="*">Exhibited at Internet Telephony Expo</td>
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42 <td width="115" align="right" valign="top"><b>Sep 29 2010:</b></td>
43 <td width="*"><a href="/blog/?p=27">2.1.1 released</a></td>
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46 <td width="115" align="right" valign="top"><b>Jul 14 2010:</b></td>
47 <td width="*"><a href="/blog/?p=26">1.9.4 released</a></td>
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50 <td width="115" align="right" valign="top"><b>Jun 9-10 2010:</b></td>
51 <td width="*">Exhibited at B/OSS Conference & Expo</td>
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54 <td width="115" align="right" valign="top"><b>May 25 2010:</b></td>
55 <td width="*"><a href="/blog/?p=24">2.1.0 released</a></td>
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58 <td width="115" align="right" valign="top"><b>Apr 20 2010:</b></td>
59 <td width="*"><a href="/blog/?p=19">1.9.3 released</a></td>
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62 <td width="115" align="right" valign="top"><b>Apr 5 2010:</b></td>
63 <td width="*"><a href="/blog/?p=16">1.9.2 released</a></td>
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66 <td width="115" align="right" valign="top"><b>Mar 12 2010:</b></td>
67 <td width="*"><a href="/blog/?p=14">1.7.4 released</a></td>
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70 <td width="115" align="right" valign="top"><b>Jan 20-22 2010:</b></td>
71 <td width="*">Won Best of Show award and exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a>/<a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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87 <h4>Freeside offers business solutions:</h4>
88 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
90 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
92 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
94 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
96 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
105 <!-- <img src="imgs/freedom.gif" alt=" "> -->
111 <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
115 <h6>Best of Show</h6>
117 <h4>ITExpo East 2010</h4>
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125 <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
129 <h6>Best of Show</h6>
131 <h4>ITExpo East 2009</h4>
139 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
140 <p>Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
141 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
142 software for their automation needs.<br>
144 For complete, easy deployment and maintenance, Freeside is available on
145 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
148 <b>Freeside's 100% web-based</b> user interface requires no
149 client installation of any kind. Comprehensive customer <b></b>self-care
150 and reseller interfaces empower your customers and resellers, and reduce
151 your staffing costs.<b></b><b></b></p>
154 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
156 <h6>KEY FEATURES</h6>
158 <h4><b></b>BILLING</h4>
160 <ul class="indented">
161 <li> Flexible pricing and rating plans including anniversary billing,
162 pro-rating, usage based billing and more. Plug-in system allows easy
163 addition of new pricing plans. </li>
164 <li> VoIP rating and billing, including DID inventory, rate plans, free
165 minutes, caps, and 800# billing.</li>
166 <li> Real-time credit card and electronic check processing with all major
167 processing gateways. Email, fax, printed and online invoicing.</div> </li>
170 <ul class="indented">
171 <li> Complete, integrated trouble ticketing system included, based on
172 Request Tracker from Best Practical Solutions </li>
173 <li> Auto-responds to customer email, assigns a ticket number and allows
174 your staff to track requests collaboratively </li>
175 <li> Multiple queues, custom fields, templates, ticket associations, templates,
176 customizable workflow, and more. </li>
178 <h4>CUSTOMER SERVICE</h4>
179 <ul class="indented">
180 <li>Online signup page with immediate credit card authorization and provisioning.</li>
181 <li>Customer self-care including invoice viewing, one-time and recurring
182 payments, adding and removing services, and password changes. </li>
183 <li>Simple API available to write your own self-service pages or applications.</li>
186 <ul class="indented">
187 <li>Unlimited resellers with branded invoices, individual pricing and
188 payment gateways.</li>
189 <li>Virtualized reseller access allows resellers access to only their
191 <li>Flexible, fine-grained access control<br>
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201 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
203 <td BGCOLOR="#ffffff">
204 <h5>Please support network neutrality</h5>
205 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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