4 <title>Billing, CRM and trouble ticketing - Freeside</title>
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17 <a href="http://www.billingworldexpo.com/2010/" target="_blank"><img src="boss_logo.gif" border=0 align="left" alt="Billing & OSS World Expo"></a>
20 <h4>We're exhibiting!</h4>
21 <h6> Billing & OSS World</h6>
22 <h6> Conference & Expo</h6>
23 <h6> Booth 321</h6>
24 <h4>Jun 9-11, 2010</h4>
25 <h4>Washington, DC</h4>
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44 <h2>Freeside News...</h2></td>
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51 <td width="115" align="right" valign="top"><b>Mar 3 2010:</b></td>
52 <td width="*"><a href="demo.html">Web demo</A> updated to 1.9.2</td>
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56 <td width="115" align="right" valign="top"><b>Mar 12 2010:</b></td>
57 <td width="*"><a href="/blog/?p=14">1.7.4 released</a></td>
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60 <td width="115" align="right" valign="top"><b>Jan 20-22 2010:</b></td>
61 <td width="*">Won Best of Show award and exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a>/<a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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64 <td width="115" align="right" valign="top"><b>Oct 13-15 2009:</b></td>
65 <td width="*">Exhibited at <a href="http://www.astricon.net/">Astricon</A></td>
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68 <td width="115" align="right" valign="top"><b>Oct 11 2009:</b></td>
69 <td width="*">1.9.1 released</td>
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72 <td width="115" align="right" valign="top"><b>Sep 1-3 2009:</b></td>
73 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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76 <td width="115" align="right" valign="top"><b>Feb 2-4 2009:</b></td>
77 <td width="*">Won Best of Show award and exhibited at <a href="http://www.tmcnet.com/voip/conference/east-09/digium-asterisk-world.htm">Asterisk World</a>/<a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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80 <td width="115" align="right" valign="top"><b>Feb 1 2009:</b></td>
81 <td width="*"><a href="demo.html">Web demo</A> updated to 1.9.0</td>
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97 <h4>Freeside offers business solutions:</h4>
98 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
100 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
102 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
104 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
106 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
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121 <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
125 <h6>Best of Show</h6>
127 <h4>ITExpo East 2010</h4>
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135 <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
139 <h6>Best of Show</h6>
141 <h4>ITExpo East 2009</h4>
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153 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
154 <p>Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
155 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
156 software for their automation needs.<br>
158 For complete, easy deployment and maintenance, Freeside is available on
159 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
162 <b>Freeside's 100% web-based</b> user interface requires no
163 client installation of any kind. Comprehensive customer <b></b>self-care
164 and reseller interfaces empower your customers and resellers, and reduce
165 your staffing costs.<b></b><b></b></p>
168 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
170 <h6>KEY FEATURES</h6>
172 <h4><b></b>BILLING</h4>
174 <ul class="indented">
175 <li> Flexible pricing and rating plans including anniversary billing,
176 pro-rating, usage based billing and more. Plug-in system allows easy
177 addition of new pricing plans. </li>
178 <li> VoIP rating and billing, including DID inventory, rate plans, free
179 minutes, caps, and 800# billing.</li>
180 <li> Real-time credit card and electronic check processing with all major
181 processing gateways. Email, fax, printed and online invoicing.</div> </li>
184 <ul class="indented">
185 <li> Complete, integrated trouble ticketing system included, based on
186 Request Tracker from Best Practical Solutions </li>
187 <li> Auto-responds to customer email, assigns a ticket number and allows
188 your staff to track requests collaboratively </li>
189 <li> Multiple queues, custom fields, templates, ticket associations, templates,
190 customizable workflow, and more. </li>
192 <h4>CUSTOMER SERVICE</h4>
193 <ul class="indented">
194 <li>Online signup page with immediate credit card authorization and provisioning.</li>
195 <li>Customer self-care including invoice viewing, one-time and recurring
196 payments, adding and removing services, and password changes. </li>
197 <li>Simple API available to write your own self-service pages or applications.</li>
200 <ul class="indented">
201 <li>Unlimited resellers with branded invoices, individual pricing and
202 payment gateways.</li>
203 <li>Virtualized reseller access allows resellers access to only their
205 <li>Flexible, fine-grained access control<br>
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