1 package FS::ClientAPI::MyAccount;
3 use 5.008; #require 5.8+ for Time::Local 1.05+
5 use vars qw( $cache $DEBUG $me );
6 use subs qw( _cache _provision );
9 use Digest::MD5 qw(md5_hex);
10 use Digest::SHA qw(sha512_hex);
13 use Time::Local qw(timelocal_nocheck);
14 use Business::CreditCard 0.35;
17 use Spreadsheet::WriteExcel;
18 use OLE::Storage_Lite;
19 use FS::UI::Web::small_custview qw(small_custview); #less doh
21 use FS::UI::bytecount qw( display_bytecount );
24 use FS::Record qw(qsearch qsearchs dbh);
25 use FS::Msgcat qw(gettext);
26 use FS::Misc qw(card_types money_pretty);
27 use FS::Misc::DateTime qw(parse_datetime);
29 use FS::ClientAPI_SessionCache;
41 use FS::legacy_cust_bill;
42 use FS::cust_main_county;
46 use FS::acct_rt_transaction;
50 use FS::cust_location;
53 # for code organization
54 use FS::ClientAPI::MyAccount::contact;
55 use FS::ClientAPI::MyAccount::quotation;
58 $me = '[FS::ClientAPI::MyAccount]';
60 use vars qw( @cust_main_editable_fields @location_editable_fields );
61 @cust_main_editable_fields = qw(
62 first last company daytime night fax mobile
64 ss stateid stateid_state
66 @location_editable_fields = qw(
67 address1 address2 city county state zip country
71 BEGIN { #preload to reduce time customer_info takes
72 if ( $FS::TicketSystem::system ) {
73 warn "$me: initializing ticket system\n" if $DEBUG;
74 FS::TicketSystem->init();
79 $cache ||= new FS::ClientAPI_SessionCache( {
80 'namespace' => 'FS::ClientAPI::MyAccount',
87 my($context, $session, $custnum) = _custoragent_session_custnum($p);
88 #return { 'error' => $session } if $context eq 'error';
91 if ( $context eq 'customer' && $custnum ) {
93 my $sth = dbh->prepare('SELECT agentnum FROM cust_main WHERE custnum = ?')
96 $sth->execute($custnum) or die $sth->errstr;
98 $agentnum = $sth->fetchrow_arrayref->[0]
99 or die "no agentnum for custnum $custnum";
101 #} elsif ( $context eq 'agent' ) {
102 } elsif ( defined($p->{'agentnum'}) and $p->{'agentnum'} =~ /^(\d+)$/ ) {
105 $p->{'agentnum'} = $agentnum;
107 my $conf = new FS::Conf;
109 #false laziness w/Signup.pm
111 my $skin_info_cache_agent = _cache->get("skin_info_cache_agent$agentnum");
113 if ( $skin_info_cache_agent ) {
115 warn "$me loading cached skin info for agentnum $agentnum\n"
120 warn "$me populating skin info cache for agentnum $agentnum\n"
123 $skin_info_cache_agent = {
124 'agentnum' => $agentnum,
125 ( map { $_ => scalar( $conf->config($_, $agentnum) ) }
126 qw( company_name date_format ) ),
127 ( map { $_ => scalar( $conf->config("selfservice-$_", $agentnum ) ) }
128 qw( body_bgcolor box_bgcolor stripe1_bgcolor stripe2_bgcolor
129 text_color link_color vlink_color hlink_color alink_color
130 font title_color title_align title_size menu_bgcolor menu_fontsize
133 'menu_disable' => [ $conf->config('selfservice-menu_disable',$agentnum) ],
134 ( map { $_ => $conf->exists("selfservice-$_", $agentnum ) }
135 qw( menu_skipblanks menu_skipheadings menu_nounderline no_logo enable_payment_without_balance )
137 ( map { $_ => scalar($conf->config_binary("selfservice-$_", $agentnum)) }
138 qw( title_left_image title_right_image
139 menu_top_image menu_body_image menu_bottom_image
142 'logo' => scalar($conf->config_binary('logo.png', $agentnum )),
143 ( map { $_ => join("\n", $conf->config("selfservice-$_", $agentnum ) ) }
144 qw( head body_header body_footer company_address ) ),
145 'money_char' => $conf->config("money_char") || '$',
146 'menu' => join("\n", $conf->config("ng_selfservice-menu", $agentnum ) ) ||
149 services.php Services
150 services.php My Services
151 services_new.php Order a new service
154 personal.php Personal Information
155 password.php Change Password
158 payment_cc.php Credit Card Payment
159 payment_ach.php Electronic Check Payment
160 payment_paypal.php PayPal Payment
161 payment_webpay.php Webpay Payments
164 usage_data.php Data usage
165 usage_cdr.php Call usage
167 tickets.php Help Desk
168 tickets.php Open Tickets
169 tickets_resolved.php Resolved Tickets
170 ticket_create.php Create a new ticket
178 _cache->set("skin_info_cache_agent$agentnum", $skin_info_cache_agent);
182 #{ %$skin_info_cache_agent };
183 $skin_info_cache_agent;
190 my $conf = new FS::Conf;
194 'phone_login' => $conf->exists('selfservice_server-phone_login'),
195 'single_domain'=> scalar($conf->config('selfservice_server-single_domain')),
196 'banner_url' => scalar($conf->config('selfservice-login_banner_url')),
197 'banner_image_md5' =>
198 md5_hex($conf->config_binary('selfservice-login_banner_image')),
205 sub login_banner_image {
207 my $conf = new FS::Conf;
208 my $image = $conf->config_binary('selfservice-login_banner_image');
210 'md5' => md5_hex($image),
215 #false laziness w/FS::ClientAPI::passwd::passwd
219 my $conf = new FS::Conf;
223 if ( $p->{'domain'} eq 'svc_phone'
224 && $conf->exists('selfservice_server-phone_login') ) {
226 my $svc_phone = qsearchs( 'svc_phone', { 'phonenum' => $p->{'username'} } );
227 return { error => 'Number not found.' } unless $svc_phone;
230 #my $pkg_svc = $svc_acct->cust_svc->pkg_svc;
231 #return { error => 'Only primary user may log in.' }
232 # if $conf->exists('selfservice_server-primary_only')
233 # && ( ! $pkg_svc || $pkg_svc->primary_svc ne 'Y' );
235 return { error => 'Incorrect PIN.' }
236 unless $svc_phone->check_pin($p->{'password'});
240 } elsif ( $p->{email}
241 && (my $contact = FS::contact->by_selfservice_email($p->{email}))
244 return { error => 'Incorrect contact password.' }
245 unless $contact->authenticate_password($p->{'password'});
247 $session->{'contactnum'} = $contact->contactnum;
249 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
250 if ( scalar(@cust_contact) == 1 ) {
251 $session->{'custnum'} = $cust_contact[0]->custnum;
252 } elsif ( scalar(@cust_contact) ) {
253 $session->{'customers'} = { map { $_->custnum => $_->cust_main->name }
257 return { error => 'No customer self-service access for contact' }; #??
262 ( $p->{username}, $p->{domain} ) = split('@', $p->{email}) if $p->{email};
264 my $svc_domain = qsearchs('svc_domain', { 'domain' => $p->{'domain'} } )
265 or return { error => 'Domain '. $p->{'domain'}. ' not found' };
267 my @svc_acct = qsearch( 'svc_acct', { 'username' => $p->{'username'},
268 'domsvc' => $svc_domain->svcnum, }
271 if ( $conf->exists('selfservice_server-login_svcpart') ) {
272 my @svcpart = $conf->config('selfservice_server-login_svcpart');
273 @svc_acct = grep { my $svcpart = $_->cust_svc->svcpart;
274 scalar( grep( $_ eq $svcpart, @svcpart ) );
279 if ( $conf->exists('selfservice_server-primary_only') ) {
282 my $cust_svc = $_->cust_svc;
283 $cust_svc->cust_pkg->part_pkg->svcpart([qw( svc_acct svc_phone )])
284 == $cust_svc->svcpart
289 return { error => 'User not found.' } unless @svc_acct;
291 return { error => 'Multiple users.' } if scalar(@svc_acct) > 1;
293 my $svc_acct = $svc_acct[0];
295 if ( $conf->exists('selfservice_server-login_svcpart') ) {
296 my @svcpart = $conf->config('selfservice_server-login_svcpart');
297 my $svcpart = $svc_acct->cust_svc->svcpart;
298 return { error => 'Invalid user.' }
299 unless grep($_ eq $svcpart, @svcpart);
302 return { error => 'Incorrect password.' }
303 unless $svc_acct->check_password($p->{'password'});
311 $session->{'svcnum'} = $svc_x->svcnum;
313 my $cust_svc = $svc_x->cust_svc;
314 my $cust_pkg = $cust_svc->cust_pkg;
316 my $cust_main = $cust_pkg->cust_main;
317 $session->{'custnum'} = $cust_main->custnum;
318 if ( $conf->exists('pkg-balances') ) {
319 my @cust_pkg = grep { $_->part_pkg->freq !~ /^(0|$)/ }
320 $cust_main->ncancelled_pkgs;
321 $session->{'pkgnum'} = $cust_pkg->pkgnum
322 if scalar(@cust_pkg) > 1;
326 #my $pkg_svc = $svc_acct->cust_svc->pkg_svc;
327 #return { error => 'Only primary user may log in.' }
328 # if $conf->exists('selfservice_server-primary_only')
329 # && ( ! $pkg_svc || $pkg_svc->primary_svc ne 'Y' );
330 my $part_pkg = $cust_pkg->part_pkg;
331 return { error => 'Only primary user may log in.' }
332 if $conf->exists('selfservice_server-primary_only')
333 && $cust_svc->svcpart != $part_pkg->svcpart([qw( svc_acct svc_phone )]);
339 $session_id = sha512_hex(time(). {}. rand(). $$)
340 } until ( ! defined _cache->get($session_id) ); #just in case
342 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour';
343 _cache->set( $session_id, $session, $timeout );
345 return { 'error' => '',
346 'session_id' => $session_id,
353 my $skin_info = skin_info($p);
354 if ( $p->{'session_id'} ) {
355 _cache->remove($p->{'session_id'});
356 return { %$skin_info, 'error' => '' };
358 return { %$skin_info, 'error' => "Can't resume session" }; #better error message
365 my($context, $session, $custnum) = _custoragent_session_custnum($p);
366 return { 'error' => $session } if $context eq 'error';
368 my $svc_acct = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct' )
369 or return { 'error' => "Service not found" };
371 $session->{'svcnum'} = $svc_acct->svcnum;
373 my $conf = new FS::Conf;
374 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour';
375 _cache->set( $p->{'session_id'}, $session, $timeout );
377 return { 'error' => '' };
383 my($context, $session, $custnum) = _custoragent_session_custnum($p);
384 return { 'error' => $session } if $context eq 'error';
386 $session->{'custnum'} = $p->{'custnum'}
387 if exists $session->{'customers'}{ $p->{'custnum'} };
389 my $conf = new FS::Conf;
390 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour';
391 _cache->set( $p->{'session_id'}, $session, $timeout );
393 return { 'error' => '',
394 %{ customer_info( { session_id=>$p->{'session_id'} } ) },
398 sub payment_gateway {
400 # takes a cust_main and a cust_payby entry, returns the payment_gateway
401 my $conf = new FS::Conf;
402 my $cust_main = shift;
403 my $cust_payby = shift;
404 return '' if ! FS::payby->realtime($cust_payby);
405 my $pg = $cust_main->agent->payment_gateway(
406 'method' => FS::payby->payby2bop($cust_payby),
415 my $conf = new FS::Conf;
417 my $info = skin_info($p);
419 use vars qw( $cust_paybys ); #cache for performance
420 unless ( $cust_paybys ) {
422 my %cust_paybys = map { $_ => 1 }
423 map { FS::payby->payby2payment($_) }
424 $conf->config('signup_server-payby');
426 $cust_paybys = [ keys %cust_paybys ];
429 $info->{'cust_paybys'} = $cust_paybys;
431 my($context, $session, $custnum) = _custoragent_session_custnum($p);
432 return { 'error' => $session } if $context eq 'error';
434 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } );
436 $info->{'hide_payment_fields'} = [
438 my $pg = $cust_main && payment_gateway($cust_main, $_);
439 $pg && $pg->gateway_namespace eq 'Business::OnlineThirdPartyPayment';
440 } @{ $info->{cust_paybys} }
443 $info->{'self_suspend_reason'} =
444 $conf->config('selfservice-self_suspend_reason',
445 $cust_main ? $cust_main->agentnum : ''
448 $info->{'edit_ticket_subject'} =
449 $conf->exists('ticket_system-selfservice_edit_subject') &&
450 $cust_main && $cust_main->edit_subject;
452 $info->{'timeout'} = $conf->config('selfservice-timeout') || 3600;
454 $info->{'hide_usage'} = $conf->exists('selfservice_hide-usage');
457 'custnum' => $custnum,
458 'access_pkgnum' => $session->{'pkgnum'},
459 'access_svcnum' => $session->{'svcnum'},
466 my($context, $session, $custnum) = _custoragent_session_custnum($p);
467 return { 'error' => $session } if $context eq 'error';
471 my $conf = new FS::Conf;
472 $return{'require_address2'} = $conf->exists('cust_main-require_address2');
474 # if ( $FS::TicketSystem::system ) {
475 # warn "$me customer_info: initializing ticket system\n" if $DEBUG;
476 # FS::TicketSystem->init();
479 if ( $custnum ) { #customer record
481 %return = ( %return, %{ customer_info_short($p) } );
483 #redundant with customer_info_short, but we need it for several things below
484 my $search = { 'custnum' => $custnum };
485 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
486 my $cust_main = qsearchs('cust_main', $search )
487 or return { 'error' => "customer_info: unknown custnum $custnum" };
489 my $list_tickets = list_tickets($p);
490 $return{'tickets'} = $list_tickets->{'tickets'};
492 if ( $session->{'pkgnum'} ) {
493 #XXX open invoices in the pkg-balances case
495 $return{'money_char'} = $conf->config("money_char") || '$';
498 invnum => $_->invnum,
499 date => time2str("%b %o, %Y", $_->_date),
501 charged => $_->charged,
503 } $cust_main->open_cust_bill;
504 $return{open_invoices} = \@open;
506 my $sql = 'SELECT MAX(_date) FROM cust_bill WHERE custnum = ?';
507 my $sth = dbh->prepare($sql) or die dbh->errstr;
508 $sth->execute($custnum) or die $sth->errstr;
509 $return{'last_invoice_date'} = $sth->fetchrow_arrayref->[0];
510 $return{'last_invoice_date_pretty'} =
511 time2str('%m/%d/%Y', $return{'last_invoice_date'} );
514 #customer_info_short always has nobalance on..
515 $return{small_custview} =
516 small_custview( $cust_main,
517 $return{countrydefault},
518 ( $session->{'pkgnum'} ? 1 : 0 ), #nobalance
521 $return{has_ship_address} = $cust_main->has_ship_address;
522 $return{status} = $cust_main->status_label; #$cust_main->status; #better to break anyone obscurely testing for strings in self-service than to have to upgrade every front-end to get the new status to display
523 $return{statuscolor} = $cust_main->statuscolor;
524 $return{status_label} = $cust_main->status_label;
526 # compatibility: some places in selfservice use this to determine
527 # if there's a ship address
528 if ( $return{has_ship_address} ) {
529 $return{ship_last} = $cust_main->last;
530 $return{ship_first} = $cust_main->first;
533 if (scalar($conf->config('support_packages'))) {
534 my @support_services = ();
535 foreach ($cust_main->support_services) {
536 my $seconds = $_->svc_x->seconds || 0;
537 my $time_remaining = (($seconds < 0) ? '-' : '' ).
538 int(abs($seconds)/3600)."h".
539 sprintf("%02d",(abs($seconds)%3600)/60)."m";
540 my $cust_pkg = $_->cust_pkg;
543 $pkgnum = $cust_pkg->pkgnum if $cust_pkg;
544 $pkg = $cust_pkg->part_pkg->pkg if $cust_pkg;
545 push @support_services, { svcnum => $_->svcnum,
546 time => $time_remaining,
551 $return{support_services} = \@support_services;
554 if ( $conf->config('prepayment_discounts-credit_type') ) {
556 $return{discount_terms_hash} = { $cust_main->discount_terms_hash };
559 } elsif ( $session->{'svcnum'} ) { #no customer record
561 my $svc_acct = qsearchs('svc_acct', { 'svcnum' => $session->{'svcnum'} } )
562 or die "unknown svcnum";
563 $return{name} = $svc_acct->email;
567 return { 'error' => 'Expired session' }; #XXX redirect to login w/this err!
571 return { 'error' => '',
572 'custnum' => $custnum,
578 sub customer_info_short {
581 my($context, $session, $custnum) = _custoragent_session_custnum($p);
582 return { 'error' => $session } if $context eq 'error';
586 my $conf = new FS::Conf;
588 if ( $custnum ) { #customer record
590 my $search = { 'custnum' => $custnum };
591 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
592 my $cust_main = qsearchs('cust_main', $search )
593 or return { 'error' => "customer_info_short: unknown custnum $custnum" };
595 $return{display_custnum} = $cust_main->display_custnum;
596 $return{max_invnum} = $cust_main->max_invnum;
598 if ( $session->{'pkgnum'} ) {
599 $return{balance} = $cust_main->balance_pkgnum( $session->{'pkgnum'} );
600 #next_bill_date from cust_pkg?
602 $return{balance} = $cust_main->balance;
603 $return{next_bill_date} = $cust_main->next_bill_date;
604 $return{next_bill_date_pretty} =
605 $return{next_bill_date} ? time2str('%m/%d/%Y', $return{next_bill_date} )
608 $return{balance_pretty} = money_pretty($return{balance});
610 $return{countrydefault} = scalar($conf->config('countrydefault'));
612 $return{small_custview} =
613 small_custview( $cust_main,
614 $return{countrydefault},
618 $return{first} = $cust_main->first;
619 $return{'last'} = $cust_main->get('last');
620 $return{name} = $cust_main->first. ' '. $cust_main->get('last');
622 #none of these are terribly expensive if we want 'em...
623 for (@cust_main_editable_fields) {
624 $return{$_} = $cust_main->get($_);
626 $return{$_} = $cust_main->masked($_) for qw/ss stateid/;
628 #maybe a little more expensive, but it should be cached by now
629 for (@location_editable_fields) {
630 $return{$_} = $cust_main->bill_location->get($_)
631 if $cust_main->bill_locationnum;
632 $return{'ship_'.$_} = $cust_main->ship_location->get($_)
633 if $cust_main->ship_locationnum;
636 my @invoicing_list = $cust_main->invoicing_list;
637 $return{'invoicing_list'} =
638 join(', ', grep { $_ !~ /^(POST|FAX)$/ } @invoicing_list );
639 $return{'postal_invoicing'} =
640 0 < ( grep { $_ eq 'POST' } @invoicing_list );
642 if ( $session->{'svcnum'} ) {
643 my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $session->{'svcnum'} });
644 $return{'svc_label'} = ($cust_svc->label)[1] if $cust_svc;
645 $return{'svcnum'} = $session->{'svcnum'};
648 } elsif ( $session->{'svcnum'} ) { #no customer record
650 #uuh, not supproted yet... die?
651 return { 'error' => 'customer_info_short not yet supported as agent' };
655 return { 'error' => 'Expired session' }; #XXX redirect to login w/this err!
659 # this is here because this routine is called by both fs_ and ng_ main pages, where it appears
660 # it is not customer-specific, though it is only shown to authenticated customers
661 # it is not currently agent-specific, though at some point it might be
662 $return{'announcement'} = join(' ',$conf->config('selfservice-announcement')) || '';
664 return { 'error' => '',
665 'custnum' => $custnum,
670 sub customer_recurring {
673 my($context, $session, $custnum) = _custoragent_session_custnum($p);
674 return { 'error' => $session } if $context eq 'error';
678 my $conf = new FS::Conf;
680 my $search = { 'custnum' => $custnum };
681 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
682 my $cust_main = qsearchs('cust_main', $search )
683 or return { 'error' => "customer_info_short: unknown custnum $custnum" };
685 $return{'display_recurring'} = [ $cust_main->display_recurring ];
687 return { 'error' => '',
688 'custnum' => $custnum,
693 sub billing_history {
696 my($context, $session, $custnum) = _custoragent_session_custnum($p);
697 return { 'error' => $session } if $context eq 'error';
699 return { 'error' => 'No customer' } unless $custnum;
701 my $search = { 'custnum' => $custnum };
702 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
703 my $cust_main = qsearchs('cust_main', $search )
704 or return { 'error' => "unknown custnum $custnum" };
708 if ( $session->{'pkgnum'} ) {
709 #$return{balance} = $cust_main->balance_pkgnum( $session->{'pkgnum'} );
710 #next_bill_date from cust_pkg?
711 return { 'error' => 'No history for package' };
714 $return{balance} = $cust_main->balance;
715 $return{balance_pretty} = money_pretty($return{balance});
716 $return{next_bill_date} = $cust_main->next_bill_date;
717 $return{next_bill_date_pretty} =
718 $return{next_bill_date} ? time2str('%m/%d/%Y', $return{next_bill_date} )
721 my $conf = new FS::Conf;
723 $return{'history'} = [
724 $cust_main->payment_history(
725 'line_items' => $conf->exists('selfservice-billing_history-line_items'),
730 $return{'money_char'} = $conf->config("money_char") || '$',
738 my $session = _cache->get($p->{'session_id'})
739 or return { 'error' => "Can't resume session" }; #better error message
741 my $custnum = $session->{'custnum'}
742 or return { 'error' => "no customer record" };
744 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
745 or return { 'error' => "unknown custnum $custnum" };
747 my $conf = new FS::Conf;
750 return { 'error' => "You do not have authority to add a bank account" }
751 if (($p->{payby} eq "CHEK" || $p->{payby} eq "DCHEK") && $conf->exists('selfservice-ACH_info_readonly'));
753 ## get default cust_payby and change it. For old v3 selfservice that upgraded to v4. this is for v4 only
754 my ($cust_payby) = $cust_main->cust_payby();
755 $p->{'custpaybynum'} = $cust_payby->custpaybynum;
759 my $new = new FS::cust_main { $cust_main->hash };
761 $new->set( $_ => $p->{$_} )
762 foreach grep { exists $p->{$_} } @cust_main_editable_fields;
764 if ( exists($p->{address1}) ) {
765 my $bill_location = FS::cust_location->new({
766 map { $_ => $p->{$_} } @location_editable_fields
768 # if this is unchanged from before, cust_main::replace will ignore it
769 $new->set('bill_location' => $bill_location);
772 if ( exists($p->{ship_address1}) ) {
773 my $ship_location = FS::cust_location->new({
774 map { $_ => $p->{"ship_$_"} } @location_editable_fields
776 if ( !grep { length($p->{"ship_$_"}) } @location_editable_fields ) {
777 # Selfservice unfortunately tries to indicate "same as billing
778 # address" by sending all fields empty. Did this ever work?
779 $ship_location = $cust_main->bill_location;
781 $new->set('ship_location' => $ship_location);
783 # but if it hasn't been passed in at all, leave ship_location alone--
784 # DON'T change it to match bill_location.
787 if ( exists $p->{'invoicing_list'} || exists $p->{'postal_invoicing'} ) {
788 #false laziness with httemplate/edit/process/cust_main.cgi
789 @invoicing_list = split( /\s*\,\s*/, $p->{'invoicing_list'} );
790 push @invoicing_list, 'POST' if $p->{'postal_invoicing'};
792 @invoicing_list = $cust_main->invoicing_list;
795 my $error = $new->replace($cust_main, \@invoicing_list);
796 return { 'error' => $error } if $error;
799 return { 'error' => '' };
804 my $session = _cache->get($p->{'session_id'})
805 or return { 'error' => "Can't resume session" }; #better error message
811 my $conf = new FS::Conf;
812 use vars qw($payment_info); #cache for performance
813 unless ( $payment_info ) {
815 my %states = map { $_->state => 1 }
816 qsearch('cust_main_county', {
817 'country' => $conf->config('countrydefault') || 'US'
820 my %cust_paybys = map { $_ => 1 }
821 map { FS::payby->payby2payment($_) }
822 $conf->config('signup_server-payby');
824 my @cust_paybys = keys %cust_paybys;
828 #list all counties/states/countries
829 'cust_main_county' =>
830 [ map { $_->hashref } qsearch('cust_main_county', {}) ],
832 #shortcut for one-country folks
834 [ sort { $a cmp $b } keys %states ],
836 'card_types' => card_types(),
838 'withcvv' => $conf->exists('selfservice-require_cvv'), #or enable optional cvv?
839 'require_cvv' => $conf->exists('selfservice-require_cvv'),
840 'onfile_require_cvv' => $conf->exists('selfservice-onfile_require_cvv'),
842 'paytypes' => [ FS::cust_payby::paytypes ],
844 'paybys' => [ $conf->config('signup_server-payby') ],
845 'cust_paybys' => \@cust_paybys,
847 'stateid_label' => FS::Msgcat::_gettext('stateid'),
848 'stateid_state_label' => FS::Msgcat::_gettext('stateid_state'),
850 'show_ss' => $conf->exists('show_ss'),
851 'show_stateid' => $conf->exists('show_stateid'),
852 'show_paystate' => $conf->exists('show_bankstate'),
854 'save_unchecked' => $conf->exists('selfservice-save_unchecked'),
855 'ach_read_only' => $conf->exists('selfservice-ACH_info_readonly'),
865 my %return = %$payment_info;
867 delete $return{'cust_main_county'} if $p->{'omit_cust_main_county'};
869 my $custnum = $session->{'custnum'};
871 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
872 or return { 'error' => "unknown custnum $custnum" };
874 $return{'hide_payment_fields'} = [
876 my $pg = payment_gateway($cust_main, $_);
877 $pg && $pg->gateway_namespace eq 'Business::OnlineThirdPartyPayment';
878 } @{ $return{cust_paybys} }
881 $return{balance} = $cust_main->balance; #XXX pkg-balances?
883 $return{$_} = $cust_main->bill_location->get($_)
884 for qw(address1 address2 city state zip);
886 # look for stored cust_payby info
887 # v3 to v4 upgrade would break change_pay because change_pay does not send payment_payby
888 # so for change_pay to work need to search for all allowed paybys and grab default payment account
889 my @search_payby = ();
890 @search_payby = ($p->{'payment_payby'} eq 'CARD') ? ('CARD','DCRD') : ('CHEK','DCHK')
891 if ($p->{'payment_payby'} =~ /^(CARD|CHEK)$/);
893 my ($cust_payby) = $cust_main->cust_payby(@search_payby);
895 $return{payby} = $cust_payby->payby;
896 $return{payname} = $cust_payby->payname
897 || ( $cust_main->first. ' '. $cust_main->get('last') );
898 $return{custpaybynum} = $cust_payby->custpaybynum;
900 if ( $cust_payby->payby =~ /^(CARD|DCRD)$/ ) {
901 $return{card_type} = cardtype($cust_payby->payinfo);
902 $return{payinfo} = $cust_payby->paymask;
904 @return{'month', 'year'} = $cust_payby->paydate_monthyear;
908 if ( $cust_payby->payby =~ /^(CHEK|DCHK)$/ ) {
909 my ($payinfo1, $payinfo2) = split '@', $cust_payby->paymask;
910 $return{payinfo1} = $payinfo1;
911 $return{payinfo2} = $payinfo2;
912 $return{paytype} = $cust_payby->paytype;
913 $return{paystate} = $cust_payby->paystate;
914 $return{payname} = $cust_payby->payname; # override 'first/last name' default from above, if any. Is instution-name here. (#15819)
918 if ( $conf->config('prepayment_discounts-credit_type') ) {
920 $return{discount_terms_hash} = { $cust_main->discount_terms_hash };
923 #doubleclick protection
925 $return{payunique} = "webui-MyAccount-$_date-$$-". rand() * 2**32; #new
926 $return{paybatch} = $return{payunique}; #back compat
928 $return{credit_card_surcharge_percentage} = $conf->config('credit-card-surcharge-percentage', $cust_main->agentnum);
929 $return{credit_card_surcharge_flatfee} = $conf->config('credit-card-surcharge-flatfee', $cust_main->agentnum);
931 return { 'error' => '',
937 #some false laziness with httemplate/process/payment.cgi - look there for
938 #ACH and CVV support stuff
940 sub validate_payment {
943 my $session = _cache->get($p->{'session_id'})
944 or return { 'error' => "Can't resume session" }; #better error message
946 my $custnum = $session->{'custnum'};
948 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
949 or return { 'error' => "unknown custnum $custnum" };
951 $p->{'amount'} =~ /^\s*(\d+(\.\d{2})?)\s*$/
952 or return { 'error' => gettext('illegal_amount') };
954 return { error => 'Amount must be greater than 0' } unless $amount > 0;
956 #false laziness w/tr-amount_fee.html, but we don't want selfservice users
957 #changing the hidden form values
958 my $conf = new FS::Conf;
959 my $fee_display = $conf->config('selfservice_process-display') || 'add';
960 my $fee_pkgpart = $conf->config('selfservice_process-pkgpart', $cust_main->agentnum);
961 my $fee_skip_first = $conf->exists('selfservice_process-skip_first');
962 if ( $fee_display eq 'add'
964 and ! $fee_skip_first || scalar($cust_main->cust_pay)
967 my $fee_pkg = qsearchs('part_pkg', { pkgpart=>$fee_pkgpart } );
968 $amount = sprintf('%.2f', $amount + $fee_pkg->option('setup_fee') );
971 $p->{'discount_term'} =~ /^\s*(\d*)\s*$/
972 or return { 'error' => gettext('illegal_discount_term'). ': '. $p->{'discount_term'} };
973 my $discount_term = $1;
975 $p->{'payname'} =~ /^([\w \,\.\-\']+)$/
976 or return { 'error' => gettext('illegal_name'). " payname: ". $p->{'payname'} };
979 $p->{'payunique'} =~ /^([\w \!\@\#\$\%\&\(\)\-\+\;\:\'\"\,\.\?\/\=]*)$/
980 or return { 'error' => gettext('illegal_text'). " payunique: ". $p->{'payunique'} };
983 $p->{'paybatch'} =~ /^([\w \!\@\#\$\%\&\(\)\-\+\;\:\'\"\,\.\?\/\=]*)$/
984 or return { 'error' => gettext('illegal_text'). " paybatch: ". $p->{'paybatch'} };
987 $payunique = $paybatch if ! length($payunique) && length($paybatch);
989 $p->{'payby'} ||= 'CARD';
990 $p->{'payby'} =~ /^([A-Z]{4})$/
991 or return { 'error' => "illegal_payby " . $p->{'payby'} };
994 #false laziness w/process/payment.cgi
997 my $replace_cust_payby;
998 if ( $payby eq 'CHEK' || $payby eq 'DCHK' ) {
1000 $p->{'payinfo1'} =~ /^([\dx]+)$/
1001 or return { 'error' => "illegal account number ". $p->{'payinfo1'} };
1003 $p->{'payinfo2'} =~ /^([\dx]+)$/
1004 or return { 'error' => "illegal ABA/routing number ". $p->{'payinfo2'} };
1006 $payinfo = $payinfo1. '@'. $payinfo2;
1009 foreach my $cust_payby ($cust_main->cust_payby('CHEK','DCHK')) {
1010 if ( $cust_payby->paymask eq $payinfo ) {
1011 $payinfo = $cust_payby->payinfo;
1012 $replace_cust_payby = $cust_payby;
1018 if ($conf->exists('selfservice-ACH_info_readonly') && !$achonfile) {
1019 return { 'error' => "You are not allowed to change your payment information." };
1022 } elsif ( $payby eq 'CARD' || $payby eq 'DCRD' ) {
1024 $payinfo = $p->{'payinfo'};
1028 #more intelligent matching will be needed here if you change
1029 #card_masking_method and don't remove existing paymasks
1030 foreach my $cust_payby ($cust_main->cust_payby('CARD','DCRD')) {
1031 if ( $cust_payby->paymask eq $payinfo ) {
1032 $payinfo = $cust_payby->payinfo;
1033 $replace_cust_payby = $cust_payby;
1039 $payinfo =~ s/\D//g;
1040 $payinfo =~ /^(\d{13,19}|\d{8,9})$/
1041 or return { 'error' => gettext('invalid_card') }; # . ": ". $self->payinfo
1045 or return { 'error' => gettext('invalid_card') }; # . ": ". $self->payinfo
1046 return { 'error' => gettext('unknown_card_type') }
1047 if !$cust_main->tokenized($payinfo) && cardtype($payinfo) eq "Unknown";
1049 if ( length($p->{'paycvv'}) && $p->{'paycvv'} !~ /^\s*$/ ) {
1050 if ( cardtype($payinfo) eq 'American Express card' ) {
1051 $p->{'paycvv'} =~ /^\s*(\d{4})\s*$/
1052 or return { 'error' => "CVV2 (CID) for American Express cards is four digits." };
1055 $p->{'paycvv'} =~ /^\s*(\d{3})\s*$/
1056 or return { 'error' => "CVV2 (CVC2/CID) is three digits." };
1059 } elsif ( $conf->exists('selfservice-onfile_require_cvv') ) {
1060 return { 'error' => 'CVV2 is required' };
1061 } elsif ( !$onfile && $conf->exists('selfservice-require_cvv') ) {
1062 return { 'error' => 'CVV2 is required' };
1066 die "unknown payby $payby";
1069 my %payby2fields = (
1070 'CARD' => [ qw( paystart_month paystart_year payissue payip
1071 address1 address2 city state zip country ) ],
1072 'CHEK' => [ qw( ss paytype paystate stateid stateid_state payip ) ],
1075 my %replace = ( 'replace' => $replace_cust_payby, );
1078 $card_type = cardtype($payinfo) if $payby eq 'CARD';
1081 'cust_main' => $cust_main, #XXX or just custnum??
1082 'amount' => sprintf('%.2f', $amount),
1084 'payinfo' => $payinfo,
1085 'paymask' => FS::payinfo_Mixin->mask_payinfo( $payby, $payinfo ),
1086 'card_type' => $card_type,
1087 'paydate' => $p->{'year'}. '-'. $p->{'month'}. '-01',
1088 'paydate_pretty' => $p->{'month'}. ' / '. $p->{'year'},
1089 'month' => $p->{'month'},
1090 'year' => $p->{'year'},
1091 'payname' => $payname,
1092 'payunique' => $payunique,
1093 'paybatch' => $paybatch,
1094 'paycvv' => $paycvv,
1095 'payname' => $payname,
1096 'discount_term' => $discount_term,
1097 'pkgnum' => $session->{'pkgnum'},
1099 map { $_ => $p->{$_} } ( @{ $payby2fields{$payby} },
1109 my $validate = validate_payment($p);
1110 return $validate if $validate->{'error'};
1112 my $conf = new FS::Conf;
1113 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour'; #?
1114 _cache->set( 'payment_'.$p->{'session_id'}, $validate, $timeout );
1116 +{ map { $_=>$validate->{$_} }
1117 qw( card_type paymask payname paydate_pretty month year amount
1118 address1 address2 city state zip country
1124 sub process_stored_payment {
1127 my $session_id = $p->{'session_id'};
1129 my $payment_info = _cache->get( "payment_$session_id" )
1130 or return { 'error' => "Can't resume session" }; #better error message
1132 do_process_payment($payment_info);
1136 sub process_payment {
1139 my $payment_info = validate_payment($p);
1140 return $payment_info if $payment_info->{'error'};
1142 do_process_payment($payment_info);
1146 sub do_process_payment {
1147 my $validate = shift;
1149 my $cust_main = $validate->{'cust_main'};
1151 my $amount = delete $validate->{'amount'};
1154 my $payby = delete $validate->{'payby'};
1156 if ( $validate->{'save'} ) {
1159 foreach my $field ( qw( auto payinfo paymask payname payip ) ) {
1160 $saveopt{$field} = $validate->{$field};
1163 if ( $payby eq 'CARD' ) {
1164 my $bill_location = FS::cust_location->new({
1165 map { $_ => $validate->{$_} }
1166 qw(address1 address2 city state country zip)
1168 $saveopt{'bill_location'} = $bill_location;
1169 foreach my $field ( qw( paydate paystart_month paystart_year payissue ) ) {
1170 $saveopt{$field} = $validate->{$field};
1173 # stateid/stateid_state won't be saved, might be broken as of 4.x
1174 foreach my $field ( qw( paytype paystate ) ) {
1175 $saveopt{$field} = $validate->{$field};
1179 my $error = $cust_main->save_cust_payby(
1180 'payment_payby' => $payby,
1181 'replace' => $validate->{'replace'}, # cust_payby object to replace
1186 #no, this causes customers to process their payments again
1187 #return { 'error' => $error };
1188 #XXX just warn verosely for now so i can figure out how these happen in
1189 # the first place, eventually should redirect them to the "change
1190 #address" page but indicate if the payment processed?
1191 delete($validate->{'payinfo'}); #don't want to log this!
1192 warn "WARNING: error changing customer info when processing payment (not returning to customer as a processing error): $error\n".
1194 "SAVEOPT: ".Dumper(\%saveopt)."\n".
1195 "CUST_MAIN: ". Dumper($cust_main)."\n".
1196 "PACKET: ". Dumper($validate)."\n";
1200 my $error = $cust_main->realtime_bop( $FS::payby::payby2bop{$payby}, $amount,
1204 'paynum_ref' => \$paynum,
1207 return { 'error' => $error } if $error;
1209 #no error, so order the fee package if applicable...
1210 my $conf = new FS::Conf;
1211 my $fee_pkgpart = $conf->config('selfservice_process-pkgpart', $cust_main->agentnum);
1212 my $fee_skip_first = $conf->exists('selfservice_process-skip_first');
1214 if ( $fee_pkgpart and ! $fee_skip_first || scalar($cust_main->cust_pay) ) {
1216 my $cust_pkg = new FS::cust_pkg { 'pkgpart' => $fee_pkgpart };
1218 $error = $cust_main->order_pkg( 'cust_pkg' => $cust_pkg );
1219 return { 'error' => "payment processed successfully, but error ordering fee: $error" }
1222 #and generate an invoice for it now too
1223 $error = $cust_main->bill( 'pkg_list' => [ $cust_pkg ] );
1224 return { 'error' => "payment processed and fee ordered successfully, but error billing fee: $error" }
1229 $cust_main->apply_payments;
1232 my $receipt_html = '';
1234 # currently supported for realtime CC only; send receipt data to SS
1235 $cust_pay = qsearchs('cust_pay', { 'paynum' => $paynum } );
1238 <TABLE BGCOLOR="#cccccc" BORDER=0 CELLSPACING=2>
1241 <TD ALIGN="right">Payment#</TD>
1242 <TD BGCOLOR="#FFFFFF"><B>! . $cust_pay->paynum . qq!</B></TD>
1246 <TD ALIGN="right">Date</TD>
1248 <TD BGCOLOR="#FFFFFF"><B>! .
1249 time2str("%a %b %o, %Y %r", $cust_pay->_date)
1255 <TD ALIGN="right">Amount</TD>
1256 <TD BGCOLOR="#FFFFFF"><B>! . sprintf('%.2f', $cust_pay->paid) . qq!</B></TD>
1261 <TD ALIGN="right">Payment method</TD>
1262 <TD BGCOLOR="#FFFFFF"><B>! . $cust_pay->payby_name .' #'. $cust_pay->paymask
1275 'amount' => sprintf('%.2f', $cust_pay->paid),
1276 'date' => $cust_pay->_date,
1277 'date_pretty' => time2str('%Y-%m-%d', $cust_pay->_date),
1278 'time_pretty' => time2str('%T', $cust_pay->_date),
1279 'auth_num' => $cust_pay->auth,
1280 'order_num' => $cust_pay->order_number,
1281 'receipt_html' => $receipt_html,
1288 'receipt_html' => '',
1295 sub realtime_collect {
1298 my $session = _cache->get($p->{'session_id'})
1299 or return { 'error' => "Can't resume session" }; #better error message
1301 my $custnum = $session->{'custnum'};
1303 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1304 or return { 'error' => "unknown custnum $custnum" };
1307 if ( $p->{'amount'} ) {
1308 $amount = $p->{'amount'};
1310 elsif ( $session->{'pkgnum'} ) {
1311 $amount = $cust_main->balance_pkgnum( $session->{'pkgnum'} );
1314 $amount = $cust_main->balance;
1317 my $error = $cust_main->realtime_collect(
1318 'method' => $p->{'method'},
1319 'amount' => $amount,
1320 'pkgnum' => $session->{'pkgnum'},
1321 'session_id' => $p->{'session_id'},
1325 return { 'error' => $error } unless ref( $error );
1327 return { 'error' => '', amount => $amount, %$error };
1330 sub start_thirdparty {
1332 my $session = _cache->get($p->{'session_id'})
1333 or return { 'error' => "Can't resume session" }; #better error message
1334 my $custnum = $session->{'custnum'};
1335 my $cust_main = FS::cust_main->by_key($custnum);
1337 my $amount = $p->{'amount'}
1338 or return { error => 'no amount' };
1340 my $result = $cust_main->create_payment(
1341 'method' => $p->{'method'},
1342 'amount' => $p->{'amount'},
1343 'pkgnum' => $session->{'pkgnum'},
1344 'session_id' => $p->{'session_id'},
1347 if ( ref($result) ) { # hashref or error
1350 return { error => $result };
1354 sub finish_thirdparty {
1356 my $session_id = delete $p->{'session_id'};
1357 my $session = _cache->get($session_id)
1358 or return { 'error' => "Can't resume session" };
1359 my $custnum = $session->{'custnum'};
1360 my $cust_main = FS::cust_main->by_key($custnum);
1362 if ( $p->{_cancel} ) {
1363 # customer backed out of making a payment
1364 return $cust_main->cancel_payment( $session_id );
1366 my $result = $cust_main->execute_payment( $session_id, %$p );
1367 if ( ref($result) ) {
1370 return { error => $result };
1374 sub process_payment_order_pkg {
1377 my $hr = process_payment($p);
1378 return $hr if $hr->{'error'};
1383 sub process_payment_order_renew {
1386 my $hr = process_payment($p);
1387 return $hr if $hr->{'error'};
1392 sub process_prepay {
1396 my $session = _cache->get($p->{'session_id'})
1397 or return { 'error' => "Can't resume session" }; #better error message
1401 my $custnum = $session->{'custnum'};
1403 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1404 or return { 'error' => "unknown custnum $custnum" };
1406 my( $amount, $seconds, $upbytes, $downbytes, $totalbytes ) = ( 0, 0, 0, 0, 0 );
1407 my $error = $cust_main->recharge_prepay( $p->{'prepaid_cardnum'},
1415 return { 'error' => $error } if $error;
1417 return { 'error' => '',
1418 'amount' => $amount,
1419 'seconds' => $seconds,
1420 'duration' => duration_exact($seconds),
1421 'upbytes' => $upbytes,
1422 'upload' => FS::UI::bytecount::bytecount_unexact($upbytes),
1423 'downbytes' => $downbytes,
1424 'download' => FS::UI::bytecount::bytecount_unexact($downbytes),
1425 'totalbytes'=> $totalbytes,
1426 'totalload' => FS::UI::bytecount::bytecount_unexact($totalbytes),
1433 my $session = _cache->get($p->{'session_id'})
1434 or return { 'error' => "Can't resume session" }; #better error message
1436 my $custnum = $session->{'custnum'};
1438 my $invnum = $p->{'invnum'};
1440 my $cust_bill = qsearchs('cust_bill', { 'invnum' => $invnum,
1441 'custnum' => $custnum } )
1442 or return { 'error' => "Can't find invnum" };
1446 return { 'error' => '',
1447 'invnum' => $invnum,
1448 'invoice_text' => join('', $cust_bill->print_text ),
1449 'invoice_html' => $cust_bill->print_html( { unsquelch_cdr => 1 } ),
1456 my $session = _cache->get($p->{'session_id'})
1457 or return { 'error' => "Can't resume session" }; #better error message
1459 my $custnum = $session->{'custnum'};
1461 my $invnum = $p->{'invnum'};
1463 my $cust_bill = qsearchs('cust_bill', { 'invnum' => $invnum,
1464 'custnum' => $custnum } )
1465 or return { 'error' => "Can't find invnum" };
1469 return { 'error' => '',
1470 'invnum' => $invnum,
1471 'invoice_pdf' => $cust_bill->print_pdf({
1472 'unsquelch_cdr' => 1,
1473 'locale' => $p->{'locale'},
1479 sub legacy_invoice {
1481 my $session = _cache->get($p->{'session_id'})
1482 or return { 'error' => "Can't resume session" }; #better error message
1484 my $custnum = $session->{'custnum'};
1486 my $legacyinvnum = $p->{'legacyinvnum'};
1489 'legacyinvnum' => $legacyinvnum,
1490 'custnum' => $custnum,
1493 my $legacy_cust_bill =
1494 qsearchs('legacy_cust_bill', { %hash, 'locale' => $p->{'locale'} } )
1495 || qsearchs('legacy_cust_bill', \%hash )
1496 or return { 'error' => "Can't find legacyinvnum" };
1500 return { 'error' => '',
1501 'legacyinvnum' => $legacyinvnum,
1502 'legacyid' => $legacy_cust_bill->legacyid,
1503 'invoice_html' => $legacy_cust_bill->content_html,
1508 sub legacy_invoice_pdf {
1510 my $session = _cache->get($p->{'session_id'})
1511 or return { 'error' => "Can't resume session" }; #better error message
1513 my $custnum = $session->{'custnum'};
1515 my $legacyinvnum = $p->{'legacyinvnum'};
1517 my $legacy_cust_bill = qsearchs('legacy_cust_bill', {
1518 'legacyinvnum' => $legacyinvnum,
1519 'custnum' => $custnum,
1520 }) or return { 'error' => "Can't find legacyinvnum" };
1524 return { 'error' => '',
1525 'legacyinvnum' => $legacyinvnum,
1526 'legacyid' => $legacy_cust_bill->legacyid,
1527 'invoice_pdf' => $legacy_cust_bill->content_pdf,
1535 #sessioning for this? how do we get the session id to the backend invoice
1536 # template so it can add it to the link, blah
1539 if ( $p->{'invnum'} ) {
1540 my $cust_bill = qsearchs('cust_bill', { 'invnum' => $p->{'invnum'} } )
1541 or return { 'error' => 'unknown invnum' };
1542 $agentnum = $cust_bill->cust_main->agentnum;
1545 my $templatename = $p->{'template'} || $p->{'templatename'};
1547 #false laziness-ish w/view/cust_bill-logo.cgi
1549 my $conf = new FS::Conf;
1550 if ( $templatename =~ /^([^\.\/]*)$/ && $conf->exists("logo_$1.png") ) {
1551 $templatename = "_$1";
1556 my $filename = "logo$templatename.png";
1558 return { 'error' => '',
1559 'logo' => $conf->config_binary($filename, $agentnum),
1560 'content_type' => 'image/png', #should allow gif, jpg too
1566 my $session = _cache->get($p->{'session_id'})
1567 or return { 'error' => "Can't resume session" }; #better error message
1569 my $custnum = $session->{'custnum'};
1571 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1572 or return { 'error' => "unknown custnum $custnum" };
1574 my $conf = new FS::Conf;
1576 my @legacy_cust_bill = $cust_main->legacy_cust_bill;
1578 my @cust_bill = grep ! $_->hide, $cust_main->cust_bill;
1583 #not super efficient, we also run cust_bill_pay/cust_credited inside owed
1584 my @payments_and_credits = sort {$b->_date <=> $a->_date} ($_->cust_bill_pay,$_->cust_credited);
1585 my $owed = $_->owed;
1587 +{ 'invnum' => $_->invnum,
1588 '_date' => $_->_date,
1589 'date' => time2str("%b %o, %Y", $_->_date),
1590 'date_short' => time2str("%m-%d-%Y", $_->_date),
1591 'previous' => sprintf('%.2f', ($_->previous)[0]),
1592 'charged' => sprintf('%.2f', $_->charged),
1593 'owed' => sprintf('%.2f', $owed),
1594 'balance' => sprintf('%.2f', $balance),
1595 'lastpay' => @payments_and_credits
1596 ? time2str("%b %o, %Y", $payments_and_credits[0]->_date)
1602 return { 'error' => '',
1603 'balance' => $cust_main->balance,
1604 'money_char' => $conf->config("money_char") || '$',
1605 'invoices' => $invoices,
1606 'legacy_invoices' => [
1608 +{ 'legacyinvnum' => $_->legacyinvnum,
1609 'legacyid' => $_->legacyid,
1610 '_date' => $_->_date,
1611 'date' => time2str("%b %o, %Y", $_->_date),
1612 'date_short' => time2str("%m-%d-%Y", $_->_date),
1613 'charged' => sprintf('%.2f', $_->charged),
1614 'has_content' => ( length($_->content_pdf)
1615 || length($_->content_html) ),
1625 my $session = _cache->get($p->{'session_id'})
1626 or return { 'error' => "Can't resume session" }; #better error message
1628 my $custnum = $session->{'custnum'};
1630 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1631 or return { 'error' => "unknown custnum $custnum" };
1633 return { 'error' => '',
1634 'balance' => $cust_main->balance,
1635 'money_char' => FS::Conf->new->config("money_char") || '$',
1636 'payments' => [ map $_->SSAPI_getinfo, $cust_main->cust_pay ],
1640 sub payment_receipt {
1642 my $session = _cache->get($p->{'session_id'})
1643 or return { 'error' => "Can't resume session" }; #better error message
1645 my $custnum = $session->{'custnum'};
1647 my $cust_pay = qsearchs('cust_pay', { 'custnum' => $custnum,
1648 'paynum' => $p->{'paynum'},
1651 or return { 'error' => "unknown payment ". $p->{'paynum'} };
1655 %{ $cust_pay->SSAPI_getinfo },
1662 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1663 return { 'error' => $session } if $context eq 'error';
1665 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1666 or return { 'error' => "unknown custnum $custnum" };
1670 my $cust_payby = $_;
1672 map { $_ => $cust_payby->$_ }
1673 qw( custpaybynum weight payby paymask paydate
1674 payname paystate paytype
1678 $cust_main->cust_payby
1686 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1687 return { 'error' => $session } if $context eq 'error';
1689 #XXX payinfo1 + payinfo2 for CHEK?
1690 #or take the opportunity to use separate, more well- named fields?
1691 if ($p->{'payby'} eq 'CHEK') {
1692 $p->{'payinfo1'} =~ /^([\dx]+)$/
1693 or return { 'error' => "illegal account number ". $p->{'payinfo1'} };
1695 $p->{'payinfo2'} =~ /^([\dx\.]+)$/ # . turned on by echeck-country CA ?
1696 or return { 'error' => "illegal ABA/routing number ". $p->{'payinfo2'} };
1698 $p->{'payinfo'} = $payinfo1. '@'. $payinfo2;
1701 my $cust_payby = new FS::cust_payby {
1702 'custnum' => $custnum,
1703 map { $_ => $p->{$_} } qw( weight payby payinfo paycvv paydate payname
1704 paystate paytype payip
1708 my $error = $cust_payby->insert;
1710 return { 'error' => $error };
1712 return { 'custpaybynum' => $cust_payby->custpaybynum };
1720 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1721 return { 'error' => $session } if $context eq 'error';
1723 if ($p->{'payby'} eq 'CHEK') {
1724 $p->{'payinfo1'} =~ /^([\dx]+)$/
1725 or return { 'error' => "illegal account number ". $p->{'payinfo1'} };
1727 $p->{'payinfo2'} =~ /^([\dx\.]+)$/ # . turned on by echeck-country CA ?
1728 or return { 'error' => "illegal ABA/routing number ". $p->{'payinfo2'} };
1730 $p->{'payinfo'} = $payinfo1. '@'. $payinfo2;
1732 elsif ($p->{'payby'} eq 'CARD') {
1733 $p->{paydate} = $p->{year} . '-' . $p->{month} . '-01' unless $p->{paydate};
1736 my $cust_payby = qsearchs('cust_payby', {
1737 'custnum' => $custnum,
1738 'custpaybynum' => $p->{'custpaybynum'},
1740 or return { 'error' => 'unknown custpaybynum '. $p->{'custpaybynum'} };
1742 my $cust_main = qsearchs( 'cust_main', {custnum => $cust_payby->custnum} )
1743 or return { 'error' => 'unknown custnum '.$cust_payby->custnum };
1746 qw( weight payby payinfo paycvv paydate payname paystate paytype payip )
1748 next unless exists($p->{$field});
1749 $cust_payby->set($field,$p->{$field});
1751 $cust_payby->set( 'paymask' => $cust_payby->mask_payinfo );
1753 # Update column if given a value, and the given value wasn't
1754 # the value generated by $cust_main->masked($column);
1755 $cust_main->set( $_, $p->{$_} )
1756 for grep{ $p->{$_} !~ /^x/i; }
1757 grep{ exists $p->{$_} }
1760 # Perform updates within a transaction
1761 local $FS::UID::AutoCommit = 0;
1763 if ( my $error = $cust_payby->replace || $cust_main->replace ) {
1765 return { error => $error };
1769 return { custpaybynum => $cust_payby->custpaybynum };
1775 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1776 return { 'error' => $session } if $context eq 'error';
1778 my $cust_payby = qsearchs('cust_payby', {
1779 'custnum' => $custnum,
1780 'custpaybynum' => $p->{'custpaybynum'},
1782 or return { 'error' => 'unknown custpaybynum '. $p->{'custpaybynum'} };
1784 return { 'error' => $cust_payby->verify };
1791 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1792 return { 'error' => $session } if $context eq 'error';
1794 my $cust_payby = qsearchs('cust_payby', {
1795 'custnum' => $custnum,
1796 'custpaybynum' => $p->{'custpaybynum'},
1798 or return { 'error' => 'unknown custpaybynum '. $p->{'custpaybynum'} };
1800 my $conf = new FS::Conf;
1801 if (($cust_payby->payby eq "DCHK" || $cust_payby->payby eq "CHEK") && $conf->exists('selfservice-ACH_info_readonly')) {
1802 return { 'error' => "Sorry you do not have permission to delete bank information." };
1805 return { 'error' => $cust_payby->delete };
1811 my $session = _cache->get($p->{'session_id'})
1812 or return { 'error' => "Can't resume session" }; #better error message
1814 my $custnum = $session->{'custnum'};
1816 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1817 or return { 'error' => "unknown custnum $custnum" };
1819 my @errors = $cust_main->cancel( 'quiet'=>1 );
1821 my $error = scalar(@errors) ? join(' / ', @errors) : '';
1823 return { 'error' => $error };
1830 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1831 return { 'error' => $session } if $context eq 'error';
1833 my $pkg = qsearchs({
1834 'table' => 'cust_pkg',
1835 'addl_from' => 'LEFT JOIN part_pkg USING ( pkgpart )',
1837 'custnum' => $custnum,
1838 'pkgnum' => $p->{'pkgnum'},
1841 or return {'error' => 'unknown pkg num $pkgnum'};
1844 pkg_label => $pkg->pkg,
1845 pkgpart => $pkg->pkgpart,
1846 classnum => $pkg->classnum,
1854 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1855 return { 'error' => $session } if $context eq 'error';
1857 my $search = { 'custnum' => $custnum };
1858 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
1859 my $cust_main = qsearchs('cust_main', $search )
1860 or return { 'error' => "unknown custnum $custnum" };
1862 my $conf = new FS::Conf;
1863 my $immutable = $conf->exists('selfservice_immutable-package');
1865 # the duplication below is necessary:
1866 # 1. to maintain the current buggy behaviour wrt the cust_pkg and part_pkg
1867 # hashes overwriting each other (setup and no_auto fields). Fixing that is a
1868 # non-backwards-compatible change breaking the software of anyone using the API
1869 # instead of the stock selfservice
1870 # 2. to return cancelled packages as well - for wholesale and non-wholesale
1871 if( $conf->exists('selfservice_server-view-wholesale') ) {
1872 return { 'svcnum' => $session->{'svcnum'},
1873 'custnum' => $custnum,
1874 'cust_pkg' => [ map {
1876 immutable => $immutable,
1877 part_pkg => [ map $_->hashref, $_->part_pkg ],
1879 [ map $_->hashref, $_->available_part_svc ],
1881 [ map { my $ref = { $_->hash,
1882 label => [ $_->label ],
1884 $ref->{_password} = $_->svc_x->_password
1885 if $context eq 'agent'
1886 && $conf->exists('agent-showpasswords')
1887 && $_->part_svc->svcdb eq 'svc_acct';
1892 } $cust_main->cust_pkg
1895 small_custview( $cust_main, $conf->config('countrydefault') ),
1896 'wholesale_view' => 1,
1897 'login_svcpart' => [ $conf->config('selfservice_server-login_svcpart') ],
1898 'date_format' => $conf->config('date_format') || '%m/%d/%Y',
1899 'lnp' => $conf->exists('svc_phone-lnp'),
1903 { 'svcnum' => $session->{'svcnum'},
1904 'custnum' => $custnum,
1905 'cust_pkg' => [ map {
1906 my $primary_cust_svc = $_->primary_cust_svc;
1909 immutable => $immutable,
1910 pkg_label => $_->pkg_locale,
1911 status => $_->status,
1912 statuscolor => $_->statuscolor,
1914 [ map { $_->hashref }
1915 grep { $_->selfservice_access ne 'hidden' }
1916 $_->available_part_svc
1919 [ map { my $ref = { $_->hash,
1920 label => [ $_->label ],
1922 $ref->{_password} = $_->svc_x->_password
1923 if $context eq 'agent'
1924 && $conf->exists('agent-showpasswords')
1925 && $_->part_svc->svcdb eq 'svc_acct';
1926 $ref->{svchash} = { $_->svc_x->hash } if
1927 $_->part_svc->svcdb eq 'svc_phone';
1928 $ref->{svchash}->{svcpart} = $_->part_svc->svcpart
1929 if $_->part_svc->svcdb eq 'svc_phone'; # hack
1932 grep { $_->part_svc->selfservice_access ne 'hidden' }
1937 ? { $primary_cust_svc->hash,
1938 label => [ $primary_cust_svc->label ],
1939 finger => $primary_cust_svc->svc_x->finger, #uuh
1940 $primary_cust_svc->part_svc->hash,
1944 } $cust_main->ncancelled_pkgs
1947 small_custview( $cust_main, $conf->config('countrydefault') ),
1948 'date_format' => $conf->config('date_format') || '%m/%d/%Y',
1956 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1957 return { 'error' => $session } if $context eq 'error';
1959 my $conf = new FS::Conf;
1961 my $hide_usage = $conf->exists('selfservice_hide-usage') ? 1 : 0;
1962 my $search = { 'custnum' => $custnum };
1963 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
1964 my $cust_main = qsearchs('cust_main', $search )
1965 or return { 'error' => "unknown custnum $custnum" };
1967 my $pkgnum = $session->{'pkgnum'} || $p->{'pkgnum'} || '';
1968 if ( ! $pkgnum && $p->{'svcnum'} ) {
1969 my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $p->{'svcnum'} } );
1970 $pkgnum = $cust_svc->pkgnum if $cust_svc;
1974 my @cust_pkg_usage = ();
1975 foreach my $cust_pkg ( $p->{'ncancelled'}
1976 ? $cust_main->ncancelled_pkgs
1977 : $cust_main->unsuspended_pkgs ) {
1978 next if $pkgnum && $cust_pkg->pkgnum != $pkgnum;
1979 push @cust_svc, @{[ $cust_pkg->cust_svc ]}; #@{[ ]} to force array context
1980 push @cust_pkg_usage, $cust_pkg->cust_pkg_usage;
1983 @cust_svc = grep { $_->part_svc->selfservice_access ne 'hidden' } @cust_svc;
1986 foreach (@cust_pkg_usage) {
1987 my $part = $_->part_pkg_usage;
1988 my $tag = $part->description . ($part->shared ? 1 : 0);
1989 my $row = $usage_pools{$tag}
1990 ||= [ $part->description, 0, 0, $part->shared ? 1 : 0 ];
1991 $row->[1] += sprintf('%.1f', $_->minutes); # minutes remaining
1992 $row->[2] += $part->minutes; # minutes total
1994 } # otherwise just leave them empty
1996 if ( $p->{'svcdb'} ) {
1997 my $svcdb = ref($p->{'svcdb'}) eq 'HASH'
1999 : ref($p->{'svcdb'}) eq 'ARRAY'
2000 ? { map { $_=>1 } @{ $p->{'svcdb'} } }
2001 : { $p->{'svcdb'} => 1 };
2002 @cust_svc = grep $svcdb->{ $_->part_svc->svcdb }, @cust_svc
2005 #@svc_x = sort { $a->domain cmp $b->domain || $a->username cmp $b->username }
2008 my @svcs; # stuff to return to the client
2009 my %bytes_used_total; # for _used columns only
2010 foreach my $cust_svc (@cust_svc) {
2011 my $svc_x = $cust_svc->svc_x;
2012 my($label, $value) = $cust_svc->label;
2013 my $part_svc = $cust_svc->part_svc;
2014 my $svcdb = $part_svc->svcdb;
2015 my $cust_pkg = $cust_svc->cust_pkg;
2016 my $part_pkg = $cust_pkg->part_pkg;
2019 'svcnum' => $cust_svc->svcnum,
2020 'display_svcnum' => $cust_svc->display_svcnum,
2024 'pkg_label' => $cust_pkg->pkg_locale,
2025 'pkg_status' => $cust_pkg->status,
2026 'readonly' => ($part_svc->selfservice_access eq 'readonly'),
2029 # would it make sense to put this in a svc_* method?
2031 if (!$hide_usage and grep(/^$svcdb$/, qw(svc_acct svc_broadband)) and $part_svc->part_export_usage) {
2032 my $last_bill = $cust_pkg->last_bill || 0;
2034 my $up_used = $cust_svc->attribute_since_sqlradacct($last_bill,$now,'AcctInputOctets');
2035 my $down_used = $cust_svc->attribute_since_sqlradacct($last_bill,$now,'AcctOutputOctets');
2038 'seconds_used' => $cust_svc->seconds_since_sqlradacct($last_bill,$now),
2039 'upbytes_used' => display_bytecount($up_used),
2040 'downbytes_used' => display_bytecount($down_used),
2041 'totalbytes_used' => display_bytecount($up_used + $down_used)
2043 $bytes_used_total{'seconds_used'} += $hash{'seconds_used'};
2044 $bytes_used_total{'upbytes_used'} += $up_used;
2045 $bytes_used_total{'downbytes_used'} += $down_used;
2046 $bytes_used_total{'totalbytes_used'} += $up_used + $down_used;
2049 if ( $svcdb eq 'svc_acct' ) {
2050 foreach (qw(username email finger seconds)) {
2051 $hash{$_} = $svc_x->$_;
2057 'upbytes' => display_bytecount($svc_x->upbytes),
2058 'downbytes' => display_bytecount($svc_x->downbytes),
2059 'totalbytes' => display_bytecount($svc_x->totalbytes),
2061 'recharge_amount' => $part_pkg->option('recharge_amount',1),
2062 'recharge_seconds' => $part_pkg->option('recharge_seconds',1),
2063 'recharge_upbytes' =>
2064 display_bytecount($part_pkg->option('recharge_upbytes',1)),
2065 'recharge_downbytes' =>
2066 display_bytecount($part_pkg->option('recharge_downbytes',1)),
2067 'recharge_totalbytes' =>
2068 display_bytecount($part_pkg->option('recharge_totalbytes',1)),
2073 } elsif ( $svcdb eq 'svc_dsl' ) {
2075 $hash{'phonenum'} = $svc_x->phonenum;
2076 if ( $svc_x->first || $svc_x->get('last') || $svc_x->company ) {
2077 $hash{'name'} = $svc_x->first. ' '. $svc_x->get('last');
2078 $hash{'name'} = $svc_x->company. ' ('. $hash{'name'}. ')'
2081 $hash{'name'} = $cust_main->name;
2083 # no usage to hide here
2085 } elsif ( $svcdb eq 'svc_phone' or $svcdb eq 'svc_pbx' ) {
2087 # could potentially show lots of things...
2088 $hash{'outbound'} = 1;
2089 $hash{'inbound'} = 0;
2090 if ( $svcdb eq 'svc_phone' ) {
2091 if ( $part_pkg->plan eq 'voip_inbound' ) {
2092 $hash{'outbound'} = 0;
2093 $hash{'inbound'} = 1;
2094 } elsif ( $part_pkg->option('selfservice_inbound_format')
2095 or $conf->config('selfservice-default_inbound_cdr_format')
2097 $hash{'inbound'} = 1;
2100 foreach (qw(inbound outbound)) {
2101 # hmm...we can't filter by status here, because there might
2102 # not be cdr_terminations at all. have to go by date.
2103 # find all since the last bill date.
2104 # XXX cdr types? we are going to need them.
2106 my $sum_cdr = $svc_x->sum_cdrs(
2107 'inbound' => ( $_ eq 'inbound' ? 1 : 0 ),
2108 'begin' => ($cust_pkg->last_bill || 0),
2110 'disable_charged_party' => 1,
2112 $hash{$_} = $sum_cdr->hashref;
2115 } # not hiding usage
2119 } # foreach $cust_svc
2121 foreach my $field (keys %bytes_used_total) {
2122 if ($field =~ /bytes/) {
2123 $bytes_used_total{$field} = display_bytecount($bytes_used_total{$field});
2128 'svcnum' => $session->{'svcnum'},
2129 'custnum' => $custnum,
2130 'date_format' => $conf->config('date_format') || '%m/%d/%Y',
2131 'view_usage_nodomain' => $conf->exists('selfservice-view_usage_nodomain'),
2133 'bytes_used_total' => \%bytes_used_total,
2135 map { $usage_pools{$_} }
2139 'hide_usage' => $hide_usage,
2144 sub _customer_svc_x {
2145 my($custnum, $svcnum, $table) = (shift, shift, shift);
2146 my $hashref = ref($svcnum) ? $svcnum : { 'svcnum' => $svcnum };
2148 $custnum =~ /^(\d+)$/ or die "illegal custnum";
2149 my $search = " AND custnum = $1";
2150 #$search .= " AND agentnum = ". $session->{'agentnum'} if $context eq 'agent';
2153 'table' => ($table || 'svc_acct'),
2154 'addl_from' => 'LEFT JOIN cust_svc USING ( svcnum ) '.
2155 'LEFT JOIN cust_pkg USING ( pkgnum ) ',#.
2156 #'LEFT JOIN cust_main USING ( custnum ) ',
2157 'hashref' => $hashref,
2158 'extra_sql' => $search, #important
2163 sub svc_status_html {
2166 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2167 return { 'error' => $session } if $context eq 'error';
2169 #XXX only svc_dsl for now
2170 my $svc_x = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl')
2171 or return { 'error' => "Service not found" };
2173 my $html = $svc_x->getstatus_html;
2175 return { 'html' => $html };
2179 sub svc_status_hash {
2182 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2183 return { 'error' => $session } if $context eq 'error';
2185 #XXX only svc_acct for now
2186 my $svc_x = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct')
2187 or return { 'error' => "Service not found" };
2189 my ( $html, $hashref ) = $svc_x->export_getstatus;
2194 sub set_svc_status_hash { _svc_method_X(shift, 'export_setstatus') }
2195 sub set_svc_status_listadd { _svc_method_X(shift, 'export_setstatus_listadd') }
2196 sub set_svc_status_listdel { _svc_method_X(shift, 'export_setstatus_listdel') }
2197 sub set_svc_status_vacationadd { _svc_method_X(shift, 'export_setstatus_vacationadd') }
2198 sub set_svc_status_vacationdel { _svc_method_X(shift, 'export_setstatus_vacationdel') }
2201 my( $p, $method ) = @_;
2203 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2204 return { 'error' => $session } if $context eq 'error';
2206 #XXX only svc_acct for now
2207 my $svc_x = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct')
2208 or return { 'error' => "Service not found" };
2210 warn "$method ". join(' / ', map "$_=>".$p->{$_}, keys %$p )
2212 my $error = $svc_x->$method($p); #$p? returns error?
2213 return { 'error' => $error } if $error;
2215 return {}; #? { 'error' => '' }
2219 sub acct_forward_info {
2222 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2223 return { 'error' => $session } if $context eq 'error';
2225 my $svc_forward = _customer_svc_x( $custnum,
2226 { 'srcsvc' => $p->{'svcnum'} },
2229 or return { 'error' => '',
2233 return { 'error' => '',
2234 'dst' => $svc_forward->dst || $svc_forward->dstsvc_acct->email,
2239 sub process_acct_forward {
2241 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2242 return { 'error' => $session } if $context eq 'error';
2244 my $old = _customer_svc_x( $custnum,
2245 { 'srcsvc' => $p->{'svcnum'} },
2249 if ( $p->{'dst'} eq '' ) {
2251 my $error = $old->delete;
2252 return { 'error' => $error };
2254 return { 'error' => '' };
2257 my $new = new FS::svc_forward { 'srcsvc' => $p->{'svcnum'},
2258 'dst' => $p->{'dst'},
2263 $new->svcnum($old->svcnum);
2264 my $cust_svc = $old->cust_svc;
2265 $new->svcpart($old->svcpart);
2266 $new->pkgnuym($old->pkgnum);
2267 $error = $new->replace($old);
2269 my $conf = new FS::Conf;
2270 $new->svcpart($conf->config('selfservice-svc_forward_svcpart'));
2272 my $svc_acct = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct' )
2273 or return { 'error' => 'No service' }; #how would we even get here?
2275 $new->pkgnum( $svc_acct->cust_svc->pkgnum );
2277 $error = $new->insert;
2280 return { 'error' => $error };
2284 sub list_dsl_devices {
2287 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2288 return { 'error' => $session } if $context eq 'error';
2290 my $svc_dsl = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl' )
2291 or return { 'error' => "Service not found" };
2294 'devices' => [ map {
2295 +{ 'mac_addr' => $_->mac_addr };
2296 } $svc_dsl->dsl_device
2302 sub add_dsl_device {
2305 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2306 return { 'error' => $session } if $context eq 'error';
2308 my $svc_dsl = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl' )
2309 or return { 'error' => "Service not found" };
2311 return { 'error' => 'No MAC address supplied' }
2312 unless length($p->{'mac_addr'});
2314 my $dsl_device = new FS::dsl_device { 'svcnum' => $svc_dsl->svcnum,
2315 'mac_addr' => scalar($p->{'mac_addr'}),
2317 my $error = $dsl_device->insert;
2318 return { 'error' => $error };
2322 sub delete_dsl_device {
2325 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2326 return { 'error' => $session } if $context eq 'error';
2328 my $svc_dsl = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl' )
2329 or return { 'error' => "Service not found" };
2331 my $dsl_device = qsearchs('dsl_device', { 'svcnum' => $svc_dsl->svcnum,
2332 'mac_addr' => scalar($p->{'mac_addr'}),
2335 or return { 'error' => 'Unknown MAC address: '. $p->{'mac_addr'} };
2337 my $error = $dsl_device->delete;
2338 return { 'error' => $error };
2344 _usage_details( \&_port_graph, $p,
2345 'svcdb' => 'svc_port',
2350 my($svc_port, $begin, $end) = @_;
2352 my $pngOrError = $svc_port->graph_png( start=>$begin, end=> $end );
2353 push @usage, { 'png' => $pngOrError };
2357 sub _list_svc_usage {
2358 my($svc_acct, $begin, $end) = @_;
2360 foreach my $part_export (
2361 map { qsearch ( 'part_export', { 'exporttype' => $_ } ) }
2362 qw( sqlradius sqlradius_withdomain )
2364 push @usage, @ { $part_export->usage_sessions($begin, $end, $svc_acct) };
2369 sub list_svc_usage {
2370 _usage_details(\&_list_svc_usage, @_);
2373 sub _list_support_usage {
2374 my($svc_acct, $begin, $end) = @_;
2376 foreach ( grep { $begin <= $_->_date && $_->_date <= $end }
2377 qsearch('acct_rt_transaction', { 'svcnum' => $svc_acct->svcnum })
2379 push @usage, { 'seconds' => $_->seconds,
2380 'support' => $_->support,
2381 '_date' => $_->_date,
2382 'id' => $_->transaction_id,
2383 'creator' => $_->creator,
2384 'subject' => $_->subject,
2385 'status' => $_->status,
2386 'ticketid' => $_->ticketid,
2392 sub list_support_usage {
2393 _usage_details(\&_list_support_usage, @_);
2396 sub _list_cdr_usage {
2397 # XXX CDR type support...
2398 # XXX any way to do a paged search on this?
2399 # we have to return the results all at once...
2400 my($svc_x, $begin, $end, %opt) = @_;
2401 map [ $_->downstream_csv(%opt, 'keeparray' => 1) ],
2405 'disable_charged_party' => 1,
2410 sub list_cdr_usage {
2412 _usage_details( \&_list_cdr_usage, $p );
2415 sub _usage_details {
2416 my($callback, $p, %opt) = @_;
2417 my $conf = FS::Conf->new;
2419 if ( $conf->exists('selfservice_hide-usage') ) {
2420 return { 'error' => 'Viewing usage is not allowed.' };
2423 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2424 return { 'error' => $session } if $context eq 'error';
2426 my $search = { 'svcnum' => $p->{'svcnum'} };
2427 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2429 my $cust_svc = qsearchs( 'cust_svc', $search );
2430 return { 'error' => 'No service selected in list_svc_usage' }
2433 my $svc_x = $cust_svc->svc_x;
2434 my $svcdb = $svc_x->table;
2435 my $cust_pkg = $cust_svc->cust_pkg;
2436 my $freq = $cust_pkg->part_pkg->freq;
2439 if ( $svcdb eq 'svc_phone' or $svcdb eq 'svc_pbx' ) {
2441 if ( $p->{inbound} ) {
2442 $format = $cust_pkg->part_pkg->option('selfservice_inbound_format')
2443 || $conf->config('selfservice-default_inbound_cdr_format')
2444 || 'source_default';
2445 $callback_opt{inbound} = 1;
2447 $format = $cust_pkg->part_pkg->option('selfservice_format')
2448 || $conf->config('selfservice-default_cdr_format')
2452 $callback_opt{format} = $format;
2453 $callback_opt{use_clid} = 1;
2454 $header = [ split(',', FS::cdr::invoice_header($format) ) ];
2457 my $start = $cust_pkg->setup;
2458 #my $end = $cust_pkg->bill; # or time?
2461 unless ( $p->{beginning} ) {
2462 $p->{beginning} = $cust_pkg->last_bill;
2463 $p->{ending} = $end;
2466 die "illegal beginning" if $p->{beginning} !~ /^\d*$/;
2467 die "illegal ending" if $p->{ending} !~ /^\d*$/;
2469 my (@usage) = &$callback($svc_x, $p->{beginning}, $p->{ending},
2473 if ( $conf->exists('selfservice-hide_cdr_price') ) {
2474 # ugly kludge, I know
2475 my ($delete_col) = grep { $header->[$_] eq 'Price' } (0..scalar(@$header));
2476 if (defined $delete_col) {
2477 delete($_->[$delete_col]) foreach ($header, @usage);
2481 #kinda false laziness with FS::cust_main::bill, but perhaps
2482 #we should really change this bit to DateTime and DateTime::Duration
2484 #change this bit to use Date::Manip? CAREFUL with timezones (see
2485 # mailing list archive)
2486 my ($nsec,$nmin,$nhour,$nmday,$nmon,$nyear) =
2487 (localtime($p->{ending}) )[0,1,2,3,4,5];
2488 my ($psec,$pmin,$phour,$pmday,$pmon,$pyear) =
2489 (localtime($p->{beginning}) )[0,1,2,3,4,5];
2491 if ( $freq =~ /^\d+$/ ) {
2493 until ( $nmon < 12 ) { $nmon -= 12; $nyear++; }
2495 until ( $pmon >= 0 ) { $pmon += 12; $pyear--; }
2496 } elsif ( $freq =~ /^(\d+)w$/ ) {
2498 $nmday += $weeks * 7;
2499 $pmday -= $weeks * 7;
2500 } elsif ( $freq =~ /^(\d+)d$/ ) {
2504 } elsif ( $freq =~ /^(\d+)h$/ ) {
2509 return { 'error' => "unparsable frequency: ". $freq };
2512 my $previous = timelocal_nocheck($psec,$pmin,$phour,$pmday,$pmon,$pyear);
2513 my $next = timelocal_nocheck($nsec,$nmin,$nhour,$nmday,$nmon,$nyear);
2517 'svcnum' => $p->{svcnum},
2518 'beginning' => $p->{beginning},
2519 'ending' => $p->{ending},
2520 'inbound' => $p->{inbound},
2521 'previous' => ($previous > $start) ? $previous : $start,
2522 'next' => ($next < $end) ? $next : $end,
2523 'header' => $header,
2531 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2532 return { 'error' => $session } if $context eq 'error';
2534 my $search = { 'custnum' => $custnum };
2535 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2536 my $cust_main = qsearchs('cust_main', $search )
2537 or return { 'error' => "unknown custnum $custnum" };
2539 my $status = $cust_main->status;
2541 my %order_pkg_options = ();
2542 if ( $p->{locationnum} > 0 ) {
2543 $order_pkg_options{locationnum} = delete($p->{locationnum});
2544 } elsif ( $p->{address1} ) {
2545 $order_pkg_options{'cust_location'} = new FS::cust_location {
2546 map { $_ => $p->{$_} }
2547 qw( address1 address2 city county state zip country )
2551 #false laziness w/ClientAPI/Signup.pm
2553 my $cust_pkg = new FS::cust_pkg ( {
2554 'custnum' => $custnum,
2555 'pkgpart' => $p->{'pkgpart'},
2556 'quantity' => $p->{'quantity'} || 1,
2558 my $error = $cust_pkg->check;
2559 return { 'error' => $error } if $error;
2562 unless ( $p->{'svcpart'} eq 'none' ) {
2566 if ( $p->{'svcpart'} =~ /^(\d+)$/ ) {
2568 my $part_svc = qsearchs('part_svc', { 'svcpart' => $svcpart } );
2569 return { 'error' => "Unknown svcpart $svcpart" } unless $part_svc;
2570 $svcdb = $part_svc->svcdb;
2572 $svcdb = 'svc_acct';
2574 $svcpart ||= $cust_pkg->part_pkg->svcpart($svcdb);
2577 'svc_acct' => [ qw( username domsvc _password sec_phrase popnum ) ],
2578 'svc_domain' => [ qw( domain ) ],
2579 'svc_phone' => [ qw( phonenum pin sip_password phone_name ) ],
2580 'svc_external' => [ qw( id title ) ],
2581 'svc_pbx' => [ qw( id title ) ],
2584 my $svc_x = "FS::$svcdb"->new( {
2585 'svcpart' => $svcpart,
2586 map { $_ => $p->{$_} } @{$fields{$svcdb}}
2589 if ( $svcdb eq 'svc_acct' && exists($p->{"snarf_machine1"}) ) {
2592 while ( length($p->{"snarf_machine$snarfnum"}) ) {
2593 my $acct_snarf = new FS::acct_snarf ( {
2594 'machine' => $p->{"snarf_machine$snarfnum"},
2595 'protocol' => $p->{"snarf_protocol$snarfnum"},
2596 'username' => $p->{"snarf_username$snarfnum"},
2597 '_password' => $p->{"snarf_password$snarfnum"},
2600 push @acct_snarf, $acct_snarf;
2602 $svc_x->child_objects( \@acct_snarf );
2605 my $y = $svc_x->setdefault; # arguably should be in new method
2606 return { 'error' => $y } if $y && !ref($y);
2608 $error = $svc_x->check;
2609 return { 'error' => $error } if $error;
2615 $error = $cust_main->order_pkg(
2616 'cust_pkg' => $cust_pkg,
2621 return { 'error' => $error } if $error;
2623 my $conf = new FS::Conf;
2624 if ( $conf->exists('signup_server-realtime') ) {
2626 my $bill_error = _do_bop_realtime( $cust_main, $status, 'collect'=>$p->{run_bill_events} );
2629 $cust_pkg->cancel('quiet'=>1);
2632 $cust_pkg->reexport;
2636 $cust_pkg->reexport;
2639 my $svcnum = $svc[0] ? $svc[0]->svcnum : '';
2641 return { error=>'', pkgnum=>$cust_pkg->pkgnum, svcnum=>$svcnum };
2648 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2649 return { 'error' => $session } if $context eq 'error';
2651 my $conf = new FS::Conf;
2652 my $immutable = $conf->exists('selfservice_immutable-package');
2653 return { 'error' => "Package modification disabled" } if $immutable;
2655 my $search = { 'custnum' => $custnum };
2656 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2657 my $cust_main = qsearchs('cust_main', $search )
2658 or return { 'error' => "unknown custnum $custnum" };
2660 my $status = $cust_main->status;
2661 my $cust_pkg = qsearchs('cust_pkg', { 'pkgnum' => $p->{pkgnum} } )
2662 or return { 'error' => "unknown package $p->{pkgnum}" };
2664 #if someone does need self-service package change of suspended packages,
2665 # figure out how to be more discriminating
2666 return { error=>"Can't change a suspended package", pkgnum=>$cust_pkg->pkgnum}
2667 if $cust_pkg->status eq 'suspended';
2669 my $err_or_cust_pkg = $cust_pkg->change( 'pkgpart' => $p->{'pkgpart'},
2670 'quantity' => $p->{'quantity'} || 1,
2673 my $new_pkg = qsearchs('part_pkg', { 'pkgpart' => $p->{pkgpart} } )
2674 or return { 'error' => "unknown package $p->{pkgpart}" };
2676 return { error=>$err_or_cust_pkg, pkgnum=>$cust_pkg->pkgnum }
2677 unless ref($err_or_cust_pkg);
2680 if ( $conf->exists('signup_server-realtime') ) {
2682 my $bill_error = _do_bop_realtime( $cust_main, $status, 'no_invoice_void'=>1 );
2685 $err_or_cust_pkg->suspend;
2688 $err_or_cust_pkg->reexport;
2692 $err_or_cust_pkg->reexport;
2695 return { error => '', pkg => $new_pkg->pkg, pkgnum => $err_or_cust_pkg->pkgnum };
2699 sub order_recharge {
2702 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2703 return { 'error' => $session } if $context eq 'error';
2705 my $search = { 'custnum' => $custnum };
2706 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2707 my $cust_main = qsearchs('cust_main', $search )
2708 or return { 'error' => "unknown custnum $custnum" };
2710 my $status = $cust_main->status;
2711 my $cust_svc = qsearchs( 'cust_svc', { 'svcnum' => $p->{'svcnum'} } )
2712 or return { 'error' => "unknown service " . $p->{'svcnum'} };
2714 my $svc_x = $cust_svc->svc_x;
2715 my $part_pkg = $cust_svc->cust_pkg->part_pkg;
2718 map { $_ =~ /^recharge_(.*)$/; $1, $part_pkg->option($_, 1) }
2719 qw ( recharge_seconds recharge_upbytes recharge_downbytes
2720 recharge_totalbytes );
2721 my $amount = $part_pkg->option('recharge_amount', 1);
2723 my ($l, $v, $d) = $cust_svc->label; # blah
2724 my $pkg = "Recharge $v";
2726 my $bill_error = $cust_main->charge($amount, $pkg,
2727 "time: $vhash{seconds}, up: $vhash{upbytes}," .
2728 "down: $vhash{downbytes}, total: $vhash{totalbytes}",
2729 $part_pkg->taxclass); #meh
2731 my $conf = new FS::Conf;
2732 if ( $conf->exists('signup_server-realtime') && !$bill_error ) {
2734 $bill_error = _do_bop_realtime( $cust_main, $status );
2739 my $error = $svc_x->recharge (\%vhash);
2740 return { 'error' => $error } if $error;
2744 my $error = $bill_error;
2745 $error ||= $svc_x->recharge (\%vhash);
2746 return { 'error' => $error } if $error;
2749 return { error => '', svc => $cust_svc->part_svc->svc };
2753 sub _do_bop_realtime {
2754 my ($cust_main, $status, %opt) = @_;
2756 my $old_balance = $cust_main->balance;
2759 my $bill_error = $cust_main->bill(
2760 'return_bill' => \@cust_bill,
2763 $bill_error ||= $cust_main->apply_payments_and_credits;
2765 $bill_error ||= $cust_main->realtime_collect('selfservice' => 1);
2767 if ( $cust_main->balance > $old_balance
2768 && $cust_main->balance > 0
2769 && ( $cust_main->has_cust_payby_auto || $status eq 'suspended' )
2772 unless ( $opt{'no_invoice_void'} ) {
2774 #this used to apply a credit, but now we can void invoices...
2775 foreach my $cust_bill (@cust_bill) {
2776 my $voiderror = $cust_bill->void('automatic payment failed');
2777 warn "Error voiding cust bill after decline: $voiderror" if $voiderror;
2782 return { 'error' => '_decline', 'bill_error' => $bill_error };
2785 if ( $opt{'collect'} ) {
2786 my $collect_error = $cust_main->collect();
2787 return { 'error' => '_decline', 'bill_error' => $collect_error }
2788 if $collect_error; #?
2797 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2798 return { 'error' => $session } if $context eq 'error';
2800 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2801 or return { 'error' => "unknown custnum $custnum" };
2803 my @cust_pkg = sort { $a->bill <=> $b->bill }
2804 grep { $_->part_pkg->freq ne '0' }
2805 $cust_main->ncancelled_pkgs;
2807 #return { 'error' => 'No active packages to renew.' } unless @cust_pkg;
2809 my $total = $cust_main->balance;
2812 my $bill = $_->bill;
2813 $total += $_->part_pkg->base_recur($_, \$bill);
2814 my $renew_date = $_->part_pkg->add_freq($_->bill);
2816 'pkgnum' => $_->pkgnum,
2817 'amount' => sprintf('%.2f', $total),
2818 'bill_date' => $_->bill,
2819 'bill_date_pretty' => time2str('%x', $_->bill),
2820 'renew_date' => $renew_date,
2821 'renew_date_pretty' => time2str('%x', $renew_date),
2822 'expire_date' => $_->expire,
2823 'expire_date_pretty' => time2str('%x', $_->expire),
2828 return { 'dates' => \@array };
2832 sub payment_info_renew_info {
2834 my $renew_info = renew_info($p);
2835 my $payment_info = payment_info($p);
2836 return { %$renew_info,
2844 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2845 return { 'error' => $session } if $context eq 'error';
2847 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2848 or return { 'error' => "unknown custnum $custnum" };
2850 my $date = $p->{'date'};
2854 #freeside-daily -n -d $date fs_daily $custnum
2855 $cust_main->bill_and_collect( 'time' => $date,
2856 'invoice_time' => $now,
2857 'actual_time' => $now,
2858 'check_freq' => '1d',
2861 return { 'error' => '' };
2867 my $session = _cache->get($p->{'session_id'})
2868 or return { 'error' => "Can't resume session" }; #better error message
2870 my $custnum = $session->{'custnum'};
2872 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2873 or return { 'error' => "unknown custnum $custnum" };
2875 my $conf = new FS::Conf;
2877 $conf->config('selfservice-self_suspend_reason', $cust_main->agentnum)
2878 or return { 'error' => 'Permission denied' };
2880 my $pkgnum = $p->{'pkgnum'};
2882 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
2883 'pkgnum' => $pkgnum, } )
2884 or return { 'error' => "unknown pkgnum $pkgnum" };
2886 my $error = $cust_pkg->suspend(reason => $reasonnum);
2887 return { 'error' => $error };
2893 my $session = _cache->get($p->{'session_id'})
2894 or return { 'error' => "Can't resume session" }; #better error message
2896 my $custnum = $session->{'custnum'};
2897 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2898 or return { 'error' => "unknown custnum $custnum" };
2900 my $pkgnum = $p->{'pkgnum'};
2901 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
2902 'pkgnum' => $pkgnum, } )
2903 or return { 'error' => "unknown pkgnum $pkgnum" };
2905 my $error = $cust_pkg->cancel( 'quiet' => 1,
2906 'date' => $p->{'date'},
2908 return { 'error' => $error };
2911 sub provision_phone {
2914 @bulkdid = @{$p->{'bulkdid'}} if $p->{'bulkdid'};
2916 #editing an existing phone number
2917 if ( $p->{'svcnum'} && $p->{'svcnum'} =~ /^\d+$/ ) {
2918 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2919 return { 'error' => $session } if $context eq 'error';
2921 my $svc_phone = qsearchs('svc_phone', { svcnum => $p->{'svcnum'} });
2922 return { 'error' => 'service not found' } unless $svc_phone;
2923 return { 'error' => 'invalid svcnum' }
2924 if $svc_phone && $svc_phone->cust_svc->cust_pkg->custnum != $custnum;
2926 $svc_phone->email($p->{'email'})
2927 if $svc_phone->email ne $p->{'email'} && $p->{'email'} =~ /^([\w\.\d@]+|)$/;
2928 $svc_phone->forwarddst($p->{'forwarddst'})
2929 if $svc_phone->forwarddst ne $p->{'forwarddst'}
2930 && $p->{'forwarddst'} =~ /^(\d+|)$/;
2931 return { 'error' => $svc_phone->replace };
2935 unless ( $p->{'lnp'} ) {
2936 $p->{'lnp_desired_due_date'} = parse_datetime($p->{'lnp_desired_due_date'});
2937 $p->{'lnp_status'} = "portingin";
2938 return _provision( 'FS::svc_phone',
2939 [qw(lnp_desired_due_date lnp_other_provider
2940 lnp_other_provider_account phonenum countrycode lnp_status)],
2941 [qw(phonenum countrycode)],
2947 # single DID order (the usual case)
2948 unless (scalar(@bulkdid)) {
2949 return _provision( 'FS::svc_phone',
2950 [qw(phonenum countrycode)],
2951 [qw(phonenum countrycode)],
2957 # bulk DID order case
2959 foreach my $did ( @bulkdid ) {
2960 $did =~ s/[^0-9]//g;
2961 $error = _provision( 'FS::svc_phone',
2962 [qw(phonenum countrycode)],
2963 [qw(phonenum countrycode)],
2965 'pkgnum' => $p->{'pkgnum'},
2966 'svcpart' => $p->{'svcpart'},
2968 'countrycode' => $p->{'countrycode'},
2969 'session_id' => $p->{'session_id'},
2972 return $error if ($error->{'error'} && length($error->{'error'}) > 1);
2974 { 'bulkdid' => [ @bulkdid ], 'svc' => $error->{'svc'} }
2979 warn "provision_pbx called\n"
2982 warn "provision_pbx calling _provision\n"
2984 _provision( 'FS::svc_pbx',
2985 [qw(id title max_extensions max_simultaneous ip_addr)],
2986 [qw(id title max_extensions max_simultaneous ip_addr)],
2992 sub provision_acct {
2994 warn "provision_acct called\n"
2997 return { 'error' => gettext('passwords_dont_match') }
2998 if $p->{'_password'} ne $p->{'_password2'};
2999 return { 'error' => gettext('empty_password') }
3000 unless length($p->{'_password'});
3002 if ($p->{'domsvc'}) {
3003 my %domains = domain_select_hash FS::svc_acct(map { $_ => $p->{$_} }
3004 qw ( svcpart pkgnum ) );
3005 return { 'error' => gettext('invalid_domain') }
3006 unless ($domains{$p->{'domsvc'}});
3009 warn "provision_acct calling _provision\n"
3011 _provision( 'FS::svc_acct',
3012 [qw(username _password domsvc)],
3013 [qw(username _password domsvc)],
3019 sub provision_external {
3021 #_provision( 'FS::svc_external', [qw(id title)], [qw(id title)], $p, @_ );
3022 _provision( 'FS::svc_external',
3030 sub provision_forward {
3032 _provision( 'FS::svc_forward',
3033 ['srcsvc','src','dstsvc','dst'],
3040 my( $class, $fields, $return_fields, $p ) = splice(@_, 0, 4);
3041 warn "_provision called for $class\n"
3044 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3045 return { 'error' => $session } if $context eq 'error';
3047 my $search = { 'custnum' => $custnum };
3048 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3049 my $cust_main = qsearchs('cust_main', $search )
3050 or return { 'error' => "unknown custnum $custnum" };
3052 my $pkgnum = $p->{'pkgnum'};
3054 warn "searching for custnum $custnum pkgnum $pkgnum\n"
3056 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
3057 'pkgnum' => $pkgnum,
3059 or return { 'error' => "unknown pkgnum $pkgnum" };
3061 warn "searching for svcpart ". $p->{'svcpart'}. "\n"
3063 my $part_svc = qsearchs('part_svc', { 'svcpart' => $p->{'svcpart'} } )
3064 or return { 'error' => "unknown svcpart $p->{'svcpart'}" };
3066 return { error=> 'svcpart '. $p->{'svcpart'}. " is not a $class definition" }
3067 if $class ne 'FS::'. $part_svc->svcdb;
3069 warn "creating $class record\n"
3071 my $svc_x = $class->new( {
3072 'pkgnum' => $p->{'pkgnum'},
3073 'svcpart' => $p->{'svcpart'},
3074 map { $_ => $p->{$_} } @$fields
3077 my %insert_args = ();
3078 #i shouldn't be a special case here (pass an option or something)
3079 if ( $class eq 'FS::svc_phone'
3080 && grep length($p->{$_}), @location_editable_fields
3083 $insert_args{'cust_location'} = new FS::cust_location {
3084 map { $_ => $p->{$_} } @location_editable_fields
3088 warn "inserting $class record\n"
3090 my $error = $svc_x->insert(%insert_args);
3093 warn "finding inserted record for svcnum ". $svc_x->svcnum. "\n"
3095 $svc_x = qsearchs($svc_x->table, { 'svcnum' => $svc_x->svcnum })
3098 my $return = { 'svc' => $part_svc->svc,
3100 map { $_ => $svc_x->get($_) } @$return_fields
3102 warn "_provision returning ". Dumper($return). "\n"
3111 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3112 return { 'error' => $session } if $context eq 'error';
3114 my $search = { 'custnum' => $custnum };
3115 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3116 my $cust_main = qsearchs('cust_main', $search )
3117 or return { 'error' => "unknown custnum $custnum" };
3119 my $pkgnum = $p->{'pkgnum'};
3121 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
3122 'pkgnum' => $pkgnum,
3124 or return { 'error' => "unknown pkgnum $pkgnum" };
3126 my $svcpart = $p->{'svcpart'};
3128 my $pkg_svc = qsearchs('pkg_svc', { 'pkgpart' => $cust_pkg->pkgpart,
3129 'svcpart' => $svcpart, } )
3130 or return { 'error' => "unknown svcpart $svcpart for pkgnum $pkgnum" };
3131 my $part_svc = $pkg_svc->part_svc;
3133 my $conf = new FS::Conf;
3136 'svc' => $part_svc->svc,
3137 'svcdb' => $part_svc->svcdb,
3138 'pkgnum' => $pkgnum,
3139 'svcpart' => $svcpart,
3140 'custnum' => $custnum,
3142 'security_phrase' => 0, #XXX !
3143 'svc_acct_pop' => [], #XXX !
3145 'init_popstate' => '',
3150 small_custview( $cust_main, $conf->config('countrydefault') ),
3154 if ($p->{'svcnum'} && $p->{'svcnum'} =~ /^\d+$/
3155 && $ret->{'svcdb'} eq 'svc_phone') {
3156 $ret->{'svcnum'} = $p->{'svcnum'};
3157 my $svc_phone = qsearchs('svc_phone', { svcnum => $p->{'svcnum'} });
3158 if ( $svc_phone && $svc_phone->cust_svc->cust_pkg->custnum == $custnum ) {
3159 $ret->{'email'} = $svc_phone->email;
3160 $ret->{'forwarddst'} = $svc_phone->forwarddst;
3164 if ($ret->{'svcdb'} eq 'svc_forward') {
3165 $ret->{'forward_emails'} = {$cust_pkg->forward_emails()};
3171 sub unprovision_svc {
3174 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3175 return { 'error' => $session } if $context eq 'error';
3177 my $search = { 'custnum' => $custnum };
3178 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3179 my $cust_main = qsearchs('cust_main', $search )
3180 or return { 'error' => "unknown custnum $custnum" };
3182 my $svcnum = $p->{'svcnum'};
3184 my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $svcnum, } )
3185 or return { 'error' => "unknown svcnum $svcnum" };
3187 return { 'error' => "Service $svcnum does not belong to customer $custnum" }
3188 unless $cust_svc->cust_pkg->custnum == $custnum;
3190 my $conf = new FS::Conf;
3192 return { 'svc' => $cust_svc->part_svc->svc,
3193 'error' => $cust_svc->cancel,
3195 small_custview( $cust_main, $conf->config('countrydefault') ),
3200 sub myaccount_passwd {
3202 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3203 return { 'error' => $session } if $context eq 'error';
3205 return { 'error' => "New passwords don't match." }
3206 if $p->{'new_password'} ne $p->{'new_password2'};
3208 return { 'error' => 'Enter new password' }
3209 unless length($p->{'new_password'});
3211 #my $search = { 'custnum' => $custnum };
3212 #$search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3213 $custnum =~ /^(\d+)$/ or die "illegal custnum";
3214 my $search = " AND custnum = $1";
3215 $search .= " AND agentnum = ". $session->{'agentnum'} if $context eq 'agent';
3217 my $svc_acct = qsearchs( {
3218 'table' => 'svc_acct',
3219 'addl_from' => 'LEFT JOIN cust_svc USING ( svcnum ) '.
3220 'LEFT JOIN cust_pkg USING ( pkgnum ) '.
3221 'LEFT JOIN cust_main USING ( custnum ) ',
3222 'hashref' => { 'svcnum' => $p->{'svcnum'}, },
3223 'extra_sql' => $search, #important
3225 or return { 'error' => "Service not found" };
3229 my $conf = new FS::Conf;
3231 return { 'error' => 'Incorrect current password.' }
3232 if ( exists($p->{'old_password'})
3233 || $conf->exists('selfservice-password_change_oldpass')
3235 && ! $svc_acct->check_password($p->{'old_password'});
3237 $error ||= $svc_acct->is_password_allowed($p->{'new_password'})
3238 || $svc_acct->set_password($p->{'new_password'})
3239 || $svc_acct->replace();
3241 #regular pw change in self-service should change contact pw too, otherwise its
3242 #way too confusing. hell its confusing they're separate at all, but alas.
3243 #need to support the "ISP provides email that's used as a contact email" case
3245 my $contact = FS::contact->by_selfservice_email($svc_acct->email);
3246 if ( $contact && qsearchs('cust_contact', { contactnum=> $contact->contactnum,
3247 custnum => $custnum,
3248 selfservice_access => 'Y',
3252 #svc_acct was successful but this one returns an error? "shouldn't happen"
3253 #don't recheck is_password_allowed here; if the svc_acct password was
3254 #legal, that's good enough
3255 $error ||= $contact->change_password($p->{'new_password'});
3258 my($label, $value) = $svc_acct->cust_svc->label;
3260 return { 'error' => $error,
3270 my $info = skin_info($p);
3272 my $conf = new FS::Conf;
3273 my $verification = $conf->config('selfservice-password_reset_verification')
3274 or return { %$info, 'error' => 'Password resets disabled' };
3279 if ( $p->{'email'} ) { #new-style, changes contact and svc_acct
3281 $contact = FS::contact->by_selfservice_email($p->{'email'});
3284 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
3285 $cust_main = $cust_contact[0]->cust_main if scalar(@cust_contact) == 1;
3288 #also look for an svc_acct, otherwise it would be super confusing
3290 my($username, $domain) = split('@', $p->{'email'});
3291 my $svc_domain = qsearchs('svc_domain', { 'domain' => $domain } );
3292 if ( $svc_domain ) {
3293 $svc_acct = qsearchs('svc_acct', { 'username' => $username,
3294 'domsvc' => $svc_domain->svcnum }
3297 my $cust_pkg = $svc_acct->cust_svc->cust_pkg;
3298 $cust_main ||= $cust_pkg->cust_main if $cust_pkg;
3300 #precaution: don't change svc_acct password not part of the same
3301 # customer as contact
3302 $svc_acct = '' if ! $cust_pkg
3303 || $cust_pkg->custnum != $cust_main->custnum;
3308 return { %$info, 'error' => 'Email address not found' }
3309 unless $contact || $svc_acct;
3311 } elsif ( $p->{'username'} ) { #old style, looks in svc_acct only
3313 my $svc_domain = qsearchs('svc_domain', { 'domain' => $p->{'domain'} } )
3314 or return { %$info, 'error' => 'Account not found' };
3316 $svc_acct = qsearchs('svc_acct', { 'username' => $p->{'username'},
3317 'domsvc' => $svc_domain->svcnum }
3319 or return { %$info, 'error' => 'Account not found' };
3321 my $cust_pkg = $svc_acct->cust_svc->cust_pkg
3322 or return { %$info, 'error' => 'Account not found' };
3324 $cust_main = $cust_pkg->cust_main;
3328 return { %$info, 'error' => 'Multi-customer contacts incompatible with customer-based verification' }
3329 if ! $cust_main && $verification ne 'email';
3332 'email' => sub { 1; },
3334 my( $p, $cust_main ) = @_;
3335 $cust_main->payby =~ /^(CARD|DCRD|CHEK|DCHK)$/
3336 && $p->{'paymask'} eq substr($cust_main->paymask, -4)
3339 my( $p, $cust_main ) = @_;
3340 my $cust_pay = qsearchs({
3341 'table' => 'cust_pay',
3342 'hashref' => { 'custnum' => $cust_main->custnum },
3343 'order_by' => 'ORDER BY _date DESC LIMIT 1',
3347 $p->{'amount'} == $cust_pay->paid;
3350 my( $p, $cust_main ) = @_;
3351 $p->{'zip'} eq $cust_main->zip
3352 || ( $cust_main->ship_zip && $p->{'zip'} eq $cust_main->ship_zip );
3356 foreach my $verify ( split(',', $verification) ) {
3358 &{ $verify{$verify} }( $p, $cust_main )
3359 or return { %$info, 'error' => 'Account not found' };
3363 #okay, we're verified
3367 my $error = $contact->send_reset_email(
3368 'svcnum' => ($svc_acct ? $svc_acct->svcnum : ''),
3372 return { %$info, 'error' => $error }; #????
3375 } elsif ( $svc_acct ) {
3377 #create a unique session
3379 my $reset_session = {
3380 'svcnum' => $svc_acct->svcnum,
3381 'agentnum' => $svc_acct->cust_main->agentnum,
3384 my $timeout = '1 hour'; #?
3386 my $reset_session_id;
3388 $reset_session_id = sha512_hex(time(). {}. rand(). $$)
3389 } until ( ! defined _cache->get("reset_passwd_$reset_session_id") );
3392 _cache->set( "reset_passwd_$reset_session_id", $reset_session, $timeout );
3396 my $msgnum = $conf->config('selfservice-password_reset_msgnum',
3397 $cust_main->agentnum);
3398 #die "selfservice-password_reset_msgnum unset" unless $msgnum;
3399 return { %$info, 'error' => "selfservice-password_reset_msgnum unset" }
3401 my $msg_template = qsearchs('msg_template', { msgnum => $msgnum } );
3402 my $error = $msg_template->send( 'cust_main' => $cust_main,
3403 'object' => $svc_acct,
3404 'substitutions' => {
3405 'session_id' => $reset_session_id,
3409 return { %$info, 'error' => $error }; #????
3414 return { %$info, 'error' => '' };
3417 sub check_reset_passwd {
3420 my $conf = new FS::Conf;
3421 my $verification = $conf->config('selfservice-password_reset_verification')
3422 or return { 'error' => 'Password resets disabled' };
3424 my $reset_session = _cache->get('reset_passwd_'. $p->{'session_id'})
3425 or return { 'error' => "Can't resume session" }; #better error message
3427 if ( $reset_session->{'svcnum'} ) {
3429 my $svcnum = $reset_session->{'svcnum'};
3431 my $svc_acct = qsearchs('svc_acct', { 'svcnum' => $svcnum } )
3432 or return { 'error' => "Service not found" };
3434 $p->{'agentnum'} = $svc_acct->cust_svc->cust_pkg->cust_main->agentnum;
3435 my $info = skin_info($p);
3439 'session_id' => $p->{'session_id'},
3440 'username' => $svc_acct->username,
3443 } elsif ( $reset_session->{'contactnum'} ) {
3445 my $contactnum = $reset_session->{'contactnum'};
3447 my $contact = qsearchs('contact', { 'contactnum' => $contactnum } )
3448 or return { 'error' => "Contact not found" };
3450 my @contact_email = $contact->contact_email;
3451 return { 'error' => 'No contact email' } unless @contact_email;
3453 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
3454 $p->{'agentnum'} = $cust_contact[0]->cust_main->agentnum
3455 if scalar(@cust_contact) == 1;
3456 my $info = skin_info($p);
3460 'session_id' => $p->{'session_id'},
3461 'email' => $contact_email[0]->email, #the first?
3466 return { 'error' => 'No svcnum or contactnum in session' }; #??
3472 sub process_reset_passwd {
3475 my $conf = new FS::Conf;
3476 my $verification = $conf->config('selfservice-password_reset_verification')
3477 or return { 'error' => 'Password resets disabled' };
3479 my $reset_session = _cache->get('reset_passwd_'. $p->{'session_id'})
3480 or return { 'error' => "Can't resume session" }; #better error message
3485 if ( $reset_session->{'svcnum'} ) {
3487 my $svcnum = $reset_session->{'svcnum'};
3489 $svc_acct = qsearchs('svc_acct', { 'svcnum' => $svcnum } )
3490 or return { 'error' => "Service not found" };
3492 $p->{'agentnum'} ||= $svc_acct->cust_svc->cust_pkg->cust_main->agentnum;
3493 $info ||= skin_info($p);
3498 if ( $reset_session->{'contactnum'} ) {
3500 my $contactnum = $reset_session->{'contactnum'};
3502 $contact = qsearchs('contact', { 'contactnum' => $contactnum } )
3503 or return { 'error' => "Contact not found" };
3505 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
3506 $p->{'agentnum'} = $cust_contact[0]->cust_main->agentnum
3507 if scalar(@cust_contact) == 1;
3508 $info ||= skin_info($p);
3512 return { %$info, 'error' => "New passwords don't match." }
3513 if $p->{'new_password'} ne $p->{'new_password2'};
3515 return { %$info, 'error' => 'Enter new password' }
3516 unless length($p->{'new_password'});
3520 my $error ||= $svc_acct->is_password_allowed($p->{'new_password'})
3521 || $svc_acct->set_password($p->{'new_password'})
3522 || $svc_acct->replace();
3524 return { %$info, 'error' => $error } if $error;
3526 #my($label, $value) = $svc_acct->cust_svc->label;
3527 #return { 'error' => $error,
3528 # #'label' => $label,
3529 # #'value' => $value,
3536 my $error = $contact->is_password_allowed($p->{'new_password'})
3537 || $contact->change_password($p->{'new_password'});
3539 return { %$info, 'error' => $error }; # if $error;
3543 #password changed ,so remove session, don't want it reused
3544 _cache->remove($p->{'session_id'});
3546 return { %$info, 'error' => '' };
3550 sub validate_passwd {
3554 %result = ( 'fieldid' => $p->{'fieldid'} )
3555 if $p->{'fieldid'} =~ /^\w+$/;
3557 return { %result, 'password_invalid' => 'Enter new password' }
3558 unless length($p->{'check_password'});
3561 if ($p->{'svcnum'}) {
3562 # false laziness with myaccount_passwd
3563 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3564 return { %result, 'error' => $session } if $context eq 'error';
3566 $custnum =~ /^(\d+)$/ or die "illegal custnum";
3567 my $search = " AND custnum = $1";
3568 $search .= " AND agentnum = ". $session->{'agentnum'} if $context eq 'agent';
3570 $svc_acct = qsearchs( {
3571 'table' => 'svc_acct',
3572 'addl_from' => 'LEFT JOIN cust_svc USING ( svcnum ) '.
3573 'LEFT JOIN cust_pkg USING ( pkgnum ) '.
3574 'LEFT JOIN cust_main USING ( custnum ) ',
3575 'hashref' => { 'svcnum' => $p->{'svcnum'}, },
3576 'extra_sql' => $search, #important
3578 or return { %result, 'error' => "Service not found" };
3579 # end false laziness
3582 $svc_acct ||= new FS::svc_acct {};
3584 my $error = $svc_acct->is_password_allowed($p->{'check_password'});
3585 return { %result, 'password_invalid' => $error } if $error;
3586 return { %result, 'password_valid' => 1 };
3591 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3592 return { 'error' => $session } if $context eq 'error';
3595 if ( $session->{'pkgnum'} ) {
3597 #tickets for specific service with pkg-balances on
3598 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
3599 'pkgnum' => $session->{'pkgnum'} })
3600 or return { 'error' => 'unknown package' };
3601 foreach my $cust_svc ( $cust_pkg->cust_svc ) {
3602 push @tickets, $cust_svc->tickets( $p->{status} );
3607 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
3608 or return { 'error' => "unknown custnum $custnum" };
3610 @tickets = $cust_main->tickets( $p->{status} );
3613 # unavoidable false laziness w/ httemplate/view/cust_main/tickets.html
3614 if ( $FS::TicketSystem::system && FS::TicketSystem->selfservice_priority ) {
3616 @tickets = grep { $_->{'_selfservice_priority'}
3617 !~ /^\s*(closed?|resolved?|done)\s*/i }
3620 my $conf = new FS::Conf;
3621 my $dir = $conf->exists('ticket_system-priority_reverse') ? -1 : 1;
3625 ($a->{'_selfservice_priority'} eq '') <=>
3626 ($b->{'_selfservice_priority'} eq '')
3629 ($b->{'_selfservice_priority'} <=> $a->{'_selfservice_priority'})
3635 +{ tickets => \@tickets };
3642 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3643 return { 'error' => $session } if $context eq 'error';
3645 warn "$me create_ticket: initializing ticket system\n" if $DEBUG;
3646 FS::TicketSystem->init();
3648 my $conf = new FS::Conf;
3649 my $queue = $p->{'queue'}
3650 || $conf->config('ticket_system-selfservice_queueid')
3651 || $conf->config('ticket_system-default_queueid');
3653 warn "$me create_ticket: creating ticket\n" if $DEBUG;
3654 my $err_or_ticket = FS::TicketSystem->create_ticket(
3655 '', #create RT session based on FS CurrentUser (fs_selfservice)
3657 'custnum' => $custnum,
3658 'svcnum' => $session->{'svcnum'},
3659 map { $_ => $p->{$_} } qw( requestor cc subject message mime_type )
3662 if ( ref($err_or_ticket) ) {
3663 warn "$me create_ticket: successful: ". $err_or_ticket->id. "\n"
3665 return { 'error' => '',
3666 'ticket_id' => $err_or_ticket->id,
3669 warn "$me create_ticket: unsuccessful: $err_or_ticket\n"
3671 return { 'error' => $err_or_ticket };
3679 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3680 return { 'error' => $session } if $context eq 'error';
3682 return { error => 'requested format not implemented' }
3683 unless ($p->{'format'} eq 'csv' || $p->{'format'} eq 'xls');
3685 my $conf = new FS::Conf;
3686 my $age_threshold = 0;
3687 $age_threshold = time() - $conf->config('selfservice-recent-did-age')
3688 if ($p->{'recentonly'} && $conf->exists('selfservice-recent-did-age'));
3690 my $search = { 'custnum' => $custnum };
3691 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3692 my $cust_main = qsearchs('cust_main', $search )
3693 or return { 'error' => "unknown custnum $custnum" };
3695 # does it make more sense to just run one sql query for this instead of all the
3696 # insanity below? would increase performance greately for large data sets?
3698 foreach my $cust_pkg ( $cust_main->ncancelled_pkgs ) {
3699 my @part_svc = $cust_pkg->part_svc;
3700 foreach my $part_svc ( @part_svc ) {
3701 if($part_svc->svcdb eq 'svc_phone'){
3702 my @cust_pkg_svc = @{$part_svc->cust_pkg_svc};
3703 foreach my $cust_pkg_svc ( @cust_pkg_svc ) {
3704 push @svc_phone, $cust_pkg_svc->svc_x
3705 if $cust_pkg_svc->date_inserted >= $age_threshold;
3713 my($xls_r,$xls_c) = (0,0);
3716 my @fields = qw( countrycode phonenum pin sip_password phone_name );
3717 if($p->{'format'} eq 'csv') {
3718 $csv = new Text::CSV_XS { 'always_quote' => 1,
3721 return { 'error' => 'Unable to create CSV' } unless $csv->combine(@fields);
3722 $content .= $csv->string;
3724 elsif($p->{'format'} eq 'xls') {
3725 my $XLS1 = new IO::Scalar \$content;
3726 $xls_workbook = Spreadsheet::WriteExcel->new($XLS1)
3727 or return { 'error' => "Error opening .xls file: $!" };
3728 $xls = $xls_workbook->add_worksheet('DIDs');
3729 foreach ( @fields ) {
3730 $xls->write(0,$xls_c++,$_);
3735 foreach my $svc_phone ( @svc_phone ) {
3736 my @cols = map { $svc_phone->$_ } @fields;
3737 if($p->{'format'} eq 'csv') {
3738 return { 'error' => 'Unable to create CSV' }
3739 unless $csv->combine(@cols);
3740 $content .= $csv->string;
3742 elsif($p->{'format'} eq 'xls') {
3745 $xls->write($xls_r,$xls_c++,$_);
3751 $xls_workbook->close() if $p->{'format'} eq 'xls';
3753 { content => $content, format => $p->{'format'}, };
3758 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3759 return { 'error' => $session } if $context eq 'error';
3761 # warn "$me get_ticket: initializing ticket system\n" if $DEBUG;
3762 # FS::TicketSystem->init();
3763 # return { 'error' => 'get_ticket configuration error' }
3764 # if $FS::TicketSystem::system ne 'RT_Internal';
3766 # check existence and ownership as part of this
3767 warn "$me get_ticket: fetching ticket\n" if $DEBUG;
3768 my $rt_session = FS::TicketSystem->session('');
3769 my $Ticket = FS::TicketSystem->get_ticket_object(
3771 ticket_id => $p->{'ticket_id'},
3774 return { 'error' => 'ticket not found' } if !$Ticket;
3776 if ( length( $p->{'subject'} || '' ) ) {
3778 if ( $p->{'subject'} ne $Ticket->Subject ) {
3779 my ($val, $msg) = $Ticket->SetSubject($p->{'subject'});
3780 return { 'error' => "unable to set subject: $msg" } if !$val;
3784 if(length($p->{'reply'})) {
3785 my @err_or_res = FS::TicketSystem->correspond_ticket(
3787 'ticket_id' => $p->{'ticket_id'},
3788 'content' => $p->{'reply'},
3791 return { 'error' => 'unable to reply to ticket' }
3792 unless ( $err_or_res[0] != 0 && defined $err_or_res[2] );
3795 warn "$me get_ticket: getting ticket history\n" if $DEBUG;
3796 my $err_or_ticket = FS::TicketSystem->get_ticket(
3798 'ticket_id' => $p->{'ticket_id'},
3801 if ( !ref($err_or_ticket) ) { # there is no way this should ever happen
3802 warn "$me get_ticket: unsuccessful: $err_or_ticket\n"
3804 return { 'error' => $err_or_ticket };
3807 my @custs = @{$err_or_ticket->{'custs'}};
3808 my @txns = @{$err_or_ticket->{'txns'}};
3811 # superseded by check in get_ticket_object
3812 #return { 'error' => 'invalid ticket requested' }
3813 #unless grep($_ eq $custnum, @custs);
3815 foreach my $txn ( @txns ) {
3816 push @filtered_txns, $txn
3817 if ($txn->{'type'} eq 'EmailRecord'
3818 || $txn->{'type'} eq 'Correspond'
3819 || $txn->{'type'} eq 'Create');
3822 warn "$me get_ticket: successful: \n"
3824 return { 'error' => '',
3825 'transactions' => \@filtered_txns,
3826 'ticket_fields' => $err_or_ticket->{'fields'},
3827 'ticket_id' => $p->{'ticket_id'},
3831 sub adjust_ticket_priority {
3833 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3834 return { 'error' => $session } if $context eq 'error';
3836 # warn "$me adjust_ticket_priority: initializing ticket system\n" if $DEBUG;
3837 # FS::TicketSystem->init;
3838 my $ss_priority = FS::TicketSystem->selfservice_priority;
3840 return { 'error' => 'adjust_ticket_priority configuration error' }
3841 if $FS::TicketSystem::system ne 'RT_Internal'
3844 my $values = $p->{'values'}; #hashref, id => priority value
3847 foreach my $id (keys %$values) {
3848 warn "$me adjust_ticket_priority: fetching ticket $id\n" if $DEBUG;
3849 my $Ticket = FS::TicketSystem->get_ticket_object('',
3851 'custnum' => $custnum,
3854 $ticket_error{$id} = 'ticket not found';
3858 # RT API stuff--would we gain anything by wrapping this in FS::TicketSystem?
3859 # We're not going to implement it for RT_External.
3860 my $old_value = $Ticket->FirstCustomFieldValue($ss_priority);
3861 my $new_value = $values->{$id};
3862 next if $old_value eq $new_value;
3864 warn "$me adjust_ticket_priority: updating ticket $id\n" if $DEBUG;
3866 # AddCustomFieldValue works fine (replacing any existing value) if it's
3867 # a single-valued custom field, which it should be. If it's not, you're
3868 # doing something wrong.
3870 if ( length($new_value) ) {
3871 ($val, $msg) = $Ticket->AddCustomFieldValue(
3872 Field => $ss_priority,
3873 Value => $new_value,
3877 ($val, $msg) = $Ticket->DeleteCustomFieldValue(
3878 Field => $ss_priority,
3879 Value => $old_value,
3883 $ticket_error{$id} = $msg if !$val;
3884 warn "$me adjust_ticket_priority: $id: $msg\n" if $DEBUG and !$val;
3886 return { 'error' => '',
3887 'ticket_error' => \%ticket_error,
3888 %{ customer_info($p) } # send updated customer info back
3894 sub _custoragent_session_custnum {
3897 my($context, $session, $custnum);
3898 if ( $p->{'session_id'} ) {
3900 $context = 'customer';
3901 $session = _cache->get($p->{'session_id'})
3902 or return ( 'error' => "Can't resume session" ); #better error message
3903 $custnum = $session->{'custnum'};
3905 } elsif ( $p->{'agent_session_id'} ) {
3908 my $agent_cache = new FS::ClientAPI_SessionCache( {
3909 'namespace' => 'FS::ClientAPI::Agent',
3911 $session = $agent_cache->get($p->{'agent_session_id'})
3912 or return ( 'error' => "Can't resume session" ); #better error message
3913 $custnum = $p->{'custnum'};
3917 return ( 'error' => "Can't resume session" ); #better error message
3920 ($context, $session, $custnum);