1 package FS::ClientAPI::MyAccount;
3 use 5.008; #require 5.8+ for Time::Local 1.05+
5 use vars qw( $cache $DEBUG $me );
6 use subs qw( _cache _provision );
9 use Digest::MD5 qw(md5_hex);
10 use Digest::SHA qw(sha512_hex);
13 use Time::Local qw(timelocal_nocheck);
14 use Business::CreditCard 0.35;
17 use Spreadsheet::WriteExcel;
18 use OLE::Storage_Lite;
19 use FS::UI::Web::small_custview qw(small_custview); #less doh
21 use FS::UI::bytecount qw( display_bytecount );
24 use FS::Record qw(qsearch qsearchs dbh);
25 use FS::Msgcat qw(gettext);
26 use FS::Misc qw(card_types money_pretty);
27 use FS::Misc::DateTime qw(parse_datetime);
29 use FS::ClientAPI_SessionCache;
41 use FS::legacy_cust_bill;
42 use FS::cust_main_county;
46 use FS::acct_rt_transaction;
50 use FS::cust_location;
53 # for code organization
54 use FS::ClientAPI::MyAccount::contact;
55 use FS::ClientAPI::MyAccount::quotation;
58 $me = '[FS::ClientAPI::MyAccount]';
60 use vars qw( @cust_main_editable_fields @location_editable_fields );
61 @cust_main_editable_fields = qw(
62 first last company daytime night fax mobile
64 ss stateid stateid_state
66 @location_editable_fields = qw(
67 address1 address2 city county state zip country
71 BEGIN { #preload to reduce time customer_info takes
72 if ( $FS::TicketSystem::system ) {
73 warn "$me: initializing ticket system\n" if $DEBUG;
74 FS::TicketSystem->init();
79 $cache ||= new FS::ClientAPI_SessionCache( {
80 'namespace' => 'FS::ClientAPI::MyAccount',
87 my($context, $session, $custnum) = _custoragent_session_custnum($p);
88 #return { 'error' => $session } if $context eq 'error';
91 if ( $context eq 'customer' && $custnum ) {
93 my $sth = dbh->prepare('SELECT agentnum FROM cust_main WHERE custnum = ?')
96 $sth->execute($custnum) or die $sth->errstr;
98 $agentnum = $sth->fetchrow_arrayref->[0]
99 or die "no agentnum for custnum $custnum";
101 #} elsif ( $context eq 'agent' ) {
102 } elsif ( defined($p->{'agentnum'}) and $p->{'agentnum'} =~ /^(\d+)$/ ) {
105 $p->{'agentnum'} = $agentnum;
107 my $conf = new FS::Conf;
109 #false laziness w/Signup.pm
111 my $skin_info_cache_agent = _cache->get("skin_info_cache_agent$agentnum");
113 if ( $skin_info_cache_agent ) {
115 warn "$me loading cached skin info for agentnum $agentnum\n"
120 warn "$me populating skin info cache for agentnum $agentnum\n"
123 $skin_info_cache_agent = {
124 'agentnum' => $agentnum,
125 ( map { $_ => scalar( $conf->config($_, $agentnum) ) }
126 qw( company_name date_format ) ),
127 ( map { $_ => scalar( $conf->config("selfservice-$_", $agentnum ) ) }
128 qw( body_bgcolor box_bgcolor stripe1_bgcolor stripe2_bgcolor
129 text_color link_color vlink_color hlink_color alink_color
130 font title_color title_align title_size menu_bgcolor menu_fontsize
133 'menu_disable' => [ $conf->config('selfservice-menu_disable',$agentnum) ],
134 ( map { $_ => $conf->exists("selfservice-$_", $agentnum ) }
135 qw( menu_skipblanks menu_skipheadings menu_nounderline no_logo enable_payment_without_balance )
137 ( map { $_ => scalar($conf->config_binary("selfservice-$_", $agentnum)) }
138 qw( title_left_image title_right_image
139 menu_top_image menu_body_image menu_bottom_image
142 'logo' => scalar($conf->config_binary('logo.png', $agentnum )),
143 ( map { $_ => join("\n", $conf->config("selfservice-$_", $agentnum ) ) }
144 qw( head body_header body_footer company_address ) ),
145 'money_char' => $conf->config("money_char") || '$',
146 'menu' => join("\n", $conf->config("ng_selfservice-menu", $agentnum ) ) ||
149 services.php Services
150 services.php My Services
151 services_new.php Order a new service
154 personal.php Personal Information
155 password.php Change Password
158 payment_cc.php Credit Card Payment
159 payment_ach.php Electronic Check Payment
160 payment_paypal.php PayPal Payment
161 payment_webpay.php Webpay Payments
164 usage_data.php Data usage
165 usage_cdr.php Call usage
167 tickets.php Help Desk
168 tickets.php Open Tickets
169 tickets_resolved.php Resolved Tickets
170 ticket_create.php Create a new ticket
178 _cache->set("skin_info_cache_agent$agentnum", $skin_info_cache_agent);
182 #{ %$skin_info_cache_agent };
183 $skin_info_cache_agent;
190 my $conf = new FS::Conf;
194 'phone_login' => $conf->exists('selfservice_server-phone_login'),
195 'single_domain'=> scalar($conf->config('selfservice_server-single_domain')),
196 'banner_url' => scalar($conf->config('selfservice-login_banner_url')),
197 'banner_image_md5' =>
198 md5_hex($conf->config_binary('selfservice-login_banner_image')),
205 sub login_banner_image {
207 my $conf = new FS::Conf;
208 my $image = $conf->config_binary('selfservice-login_banner_image');
210 'md5' => md5_hex($image),
215 #false laziness w/FS::ClientAPI::passwd::passwd
219 my $conf = new FS::Conf;
223 if ( $p->{'domain'} eq 'svc_phone'
224 && $conf->exists('selfservice_server-phone_login') ) {
226 my $svc_phone = qsearchs( 'svc_phone', { 'phonenum' => $p->{'username'} } );
227 return { error => 'Number not found.' } unless $svc_phone;
230 #my $pkg_svc = $svc_acct->cust_svc->pkg_svc;
231 #return { error => 'Only primary user may log in.' }
232 # if $conf->exists('selfservice_server-primary_only')
233 # && ( ! $pkg_svc || $pkg_svc->primary_svc ne 'Y' );
235 return { error => 'Incorrect PIN.' }
236 unless $svc_phone->check_pin($p->{'password'});
240 } elsif ( $p->{email}
241 && (my $contact = FS::contact->by_selfservice_email($p->{email}))
244 return { error => 'Incorrect contact password.' }
245 unless $contact->authenticate_password($p->{'password'});
247 $session->{'contactnum'} = $contact->contactnum;
249 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
250 if ( scalar(@cust_contact) == 1 ) {
251 $session->{'custnum'} = $cust_contact[0]->custnum;
252 } elsif ( scalar(@cust_contact) ) {
253 $session->{'customers'} = { map { $_->custnum => $_->cust_main->name }
257 return { error => 'No customer self-service access for contact' }; #??
262 ( $p->{username}, $p->{domain} ) = split('@', $p->{email}) if $p->{email};
264 my $svc_domain = qsearchs('svc_domain', { 'domain' => $p->{'domain'} } )
265 or return { error => 'Domain '. $p->{'domain'}. ' not found' };
267 my @svc_acct = qsearch( 'svc_acct', { 'username' => $p->{'username'},
268 'domsvc' => $svc_domain->svcnum, }
271 if ( $conf->exists('selfservice_server-login_svcpart') ) {
272 my @svcpart = $conf->config('selfservice_server-login_svcpart');
273 @svc_acct = grep { my $svcpart = $_->cust_svc->svcpart;
274 scalar( grep( $_ eq $svcpart, @svcpart ) );
279 if ( $conf->exists('selfservice_server-primary_only') ) {
282 my $cust_svc = $_->cust_svc;
283 $cust_svc->cust_pkg->part_pkg->svcpart([qw( svc_acct svc_phone )])
284 == $cust_svc->svcpart
289 return { error => 'User not found.' } unless @svc_acct;
291 return { error => 'Multiple users.' } if scalar(@svc_acct) > 1;
293 my $svc_acct = $svc_acct[0];
295 if ( $conf->exists('selfservice_server-login_svcpart') ) {
296 my @svcpart = $conf->config('selfservice_server-login_svcpart');
297 my $svcpart = $svc_acct->cust_svc->svcpart;
298 return { error => 'Invalid user.' }
299 unless grep($_ eq $svcpart, @svcpart);
302 return { error => 'Incorrect password.' }
303 unless $svc_acct->check_password($p->{'password'});
311 $session->{'svcnum'} = $svc_x->svcnum;
313 my $cust_svc = $svc_x->cust_svc;
314 my $cust_pkg = $cust_svc->cust_pkg;
316 my $cust_main = $cust_pkg->cust_main;
317 $session->{'custnum'} = $cust_main->custnum;
318 if ( $conf->exists('pkg-balances') ) {
319 my @cust_pkg = grep { $_->part_pkg->freq !~ /^(0|$)/ }
320 $cust_main->ncancelled_pkgs;
321 $session->{'pkgnum'} = $cust_pkg->pkgnum
322 if scalar(@cust_pkg) > 1;
326 #my $pkg_svc = $svc_acct->cust_svc->pkg_svc;
327 #return { error => 'Only primary user may log in.' }
328 # if $conf->exists('selfservice_server-primary_only')
329 # && ( ! $pkg_svc || $pkg_svc->primary_svc ne 'Y' );
330 my $part_pkg = $cust_pkg->part_pkg;
331 return { error => 'Only primary user may log in.' }
332 if $conf->exists('selfservice_server-primary_only')
333 && $cust_svc->svcpart != $part_pkg->svcpart([qw( svc_acct svc_phone )]);
339 $session_id = sha512_hex(time(). {}. rand(). $$)
340 } until ( ! defined _cache->get($session_id) ); #just in case
342 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour';
343 _cache->set( $session_id, $session, $timeout );
345 return { 'error' => '',
346 'session_id' => $session_id,
353 my $skin_info = skin_info($p);
354 if ( $p->{'session_id'} ) {
355 _cache->remove($p->{'session_id'});
356 return { %$skin_info, 'error' => '' };
358 return { %$skin_info, 'error' => "Can't resume session" }; #better error message
365 my($context, $session, $custnum) = _custoragent_session_custnum($p);
366 return { 'error' => $session } if $context eq 'error';
368 my $svc_acct = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct' )
369 or return { 'error' => "Service not found" };
371 $session->{'svcnum'} = $svc_acct->svcnum;
373 my $conf = new FS::Conf;
374 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour';
375 _cache->set( $p->{'session_id'}, $session, $timeout );
377 return { 'error' => '' };
383 my($context, $session, $custnum) = _custoragent_session_custnum($p);
384 return { 'error' => $session } if $context eq 'error';
386 $session->{'custnum'} = $p->{'custnum'}
387 if exists $session->{'customers'}{ $p->{'custnum'} };
389 my $conf = new FS::Conf;
390 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour';
391 _cache->set( $p->{'session_id'}, $session, $timeout );
393 return { 'error' => '',
394 %{ customer_info( { session_id=>$p->{'session_id'} } ) },
398 sub payment_gateway {
400 # takes a cust_main and a cust_payby entry, returns the payment_gateway
401 my $conf = new FS::Conf;
402 my $cust_main = shift;
403 my $cust_payby = shift;
404 return '' if ! FS::payby->realtime($cust_payby);
405 my $pg = $cust_main->agent->payment_gateway(
406 'method' => FS::payby->payby2bop($cust_payby),
415 my $conf = new FS::Conf;
417 my $info = skin_info($p);
419 use vars qw( $cust_paybys ); #cache for performance
420 unless ( $cust_paybys ) {
422 my %cust_paybys = map { $_ => 1 }
423 map { FS::payby->payby2payment($_) }
424 $conf->config('signup_server-payby');
426 $cust_paybys = [ keys %cust_paybys ];
429 $info->{'cust_paybys'} = $cust_paybys;
431 my($context, $session, $custnum) = _custoragent_session_custnum($p);
432 return { 'error' => $session } if $context eq 'error';
434 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } );
436 $info->{'hide_payment_fields'} = [
438 my $pg = $cust_main && payment_gateway($cust_main, $_);
439 $pg && $pg->gateway_namespace eq 'Business::OnlineThirdPartyPayment';
440 } @{ $info->{cust_paybys} }
443 $info->{'self_suspend_reason'} =
444 $conf->config('selfservice-self_suspend_reason',
445 $cust_main ? $cust_main->agentnum : ''
448 $info->{'edit_ticket_subject'} =
449 $conf->exists('ticket_system-selfservice_edit_subject') &&
450 $cust_main && $cust_main->edit_subject;
452 $info->{'timeout'} = $conf->config('selfservice-timeout') || 3600;
454 $info->{'hide_usage'} = $conf->exists('selfservice_hide-usage');
457 'custnum' => $custnum,
458 'access_pkgnum' => $session->{'pkgnum'},
459 'access_svcnum' => $session->{'svcnum'},
466 my($context, $session, $custnum) = _custoragent_session_custnum($p);
467 return { 'error' => $session } if $context eq 'error';
471 my $conf = new FS::Conf;
472 $return{'require_address2'} = $conf->exists('cust_main-require_address2');
474 # if ( $FS::TicketSystem::system ) {
475 # warn "$me customer_info: initializing ticket system\n" if $DEBUG;
476 # FS::TicketSystem->init();
479 if ( $custnum ) { #customer record
481 %return = ( %return, %{ customer_info_short($p) } );
483 #redundant with customer_info_short, but we need it for several things below
484 my $search = { 'custnum' => $custnum };
485 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
486 my $cust_main = qsearchs('cust_main', $search )
487 or return { 'error' => "customer_info: unknown custnum $custnum" };
489 my $list_tickets = list_tickets($p);
490 $return{'tickets'} = $list_tickets->{'tickets'};
492 if ( $session->{'pkgnum'} ) {
493 #XXX open invoices in the pkg-balances case
495 $return{'money_char'} = $conf->config("money_char") || '$';
498 invnum => $_->invnum,
499 date => time2str("%b %o, %Y", $_->_date),
501 charged => $_->charged,
503 } $cust_main->open_cust_bill;
504 $return{open_invoices} = \@open;
506 my $sql = 'SELECT MAX(_date) FROM cust_bill WHERE custnum = ?';
507 my $sth = dbh->prepare($sql) or die dbh->errstr;
508 $sth->execute($custnum) or die $sth->errstr;
509 $return{'last_invoice_date'} = $sth->fetchrow_arrayref->[0];
510 $return{'last_invoice_date_pretty'} =
511 time2str('%m/%d/%Y', $return{'last_invoice_date'} );
514 #customer_info_short always has nobalance on..
515 $return{small_custview} =
516 small_custview( $cust_main,
517 $return{countrydefault},
518 ( $session->{'pkgnum'} ? 1 : 0 ), #nobalance
521 $return{has_ship_address} = $cust_main->has_ship_address;
522 $return{status} = $cust_main->status_label; #$cust_main->status; #better to break anyone obscurely testing for strings in self-service than to have to upgrade every front-end to get the new status to display
523 $return{statuscolor} = $cust_main->statuscolor;
524 $return{status_label} = $cust_main->status_label;
526 # compatibility: some places in selfservice use this to determine
527 # if there's a ship address
528 if ( $return{has_ship_address} ) {
529 $return{ship_last} = $cust_main->last;
530 $return{ship_first} = $cust_main->first;
533 if (scalar($conf->config('support_packages'))) {
534 my @support_services = ();
535 foreach ($cust_main->support_services) {
536 my $seconds = $_->svc_x->seconds || 0;
537 my $time_remaining = (($seconds < 0) ? '-' : '' ).
538 int(abs($seconds)/3600)."h".
539 sprintf("%02d",(abs($seconds)%3600)/60)."m";
540 my $cust_pkg = $_->cust_pkg;
543 $pkgnum = $cust_pkg->pkgnum if $cust_pkg;
544 $pkg = $cust_pkg->part_pkg->pkg if $cust_pkg;
545 push @support_services, { svcnum => $_->svcnum,
546 time => $time_remaining,
551 $return{support_services} = \@support_services;
554 if ( $conf->config('prepayment_discounts-credit_type') ) {
556 $return{discount_terms_hash} = { $cust_main->discount_terms_hash };
559 } elsif ( $session->{'svcnum'} ) { #no customer record
561 my $svc_acct = qsearchs('svc_acct', { 'svcnum' => $session->{'svcnum'} } )
562 or die "unknown svcnum";
563 $return{name} = $svc_acct->email;
567 return { 'error' => 'Expired session' }; #XXX redirect to login w/this err!
571 return { 'error' => '',
572 'custnum' => $custnum,
578 sub customer_info_short {
581 my($context, $session, $custnum) = _custoragent_session_custnum($p);
582 return { 'error' => $session } if $context eq 'error';
586 my $conf = new FS::Conf;
588 if ( $custnum ) { #customer record
590 my $search = { 'custnum' => $custnum };
591 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
592 my $cust_main = qsearchs('cust_main', $search )
593 or return { 'error' => "customer_info_short: unknown custnum $custnum" };
595 $return{display_custnum} = $cust_main->display_custnum;
596 $return{max_invnum} = $cust_main->max_invnum;
598 if ( $session->{'pkgnum'} ) {
599 $return{balance} = $cust_main->balance_pkgnum( $session->{'pkgnum'} );
600 #next_bill_date from cust_pkg?
602 $return{balance} = $cust_main->balance;
603 $return{next_bill_date} = $cust_main->next_bill_date;
604 $return{next_bill_date_pretty} =
605 $return{next_bill_date} ? time2str('%m/%d/%Y', $return{next_bill_date} )
608 $return{balance_pretty} = money_pretty($return{balance});
610 $return{countrydefault} = scalar($conf->config('countrydefault'));
612 $return{small_custview} =
613 small_custview( $cust_main,
614 $return{countrydefault},
618 $return{first} = $cust_main->first;
619 $return{'last'} = $cust_main->get('last');
620 $return{name} = $cust_main->first. ' '. $cust_main->get('last');
622 #none of these are terribly expensive if we want 'em...
623 for (@cust_main_editable_fields) {
624 $return{$_} = $cust_main->get($_);
626 $return{$_} = $cust_main->masked($_) for qw/ss stateid/;
628 #maybe a little more expensive, but it should be cached by now
629 for (@location_editable_fields) {
630 $return{$_} = $cust_main->bill_location->get($_)
631 if $cust_main->bill_locationnum;
632 $return{'ship_'.$_} = $cust_main->ship_location->get($_)
633 if $cust_main->ship_locationnum;
636 my @invoicing_list = $cust_main->invoicing_list;
637 $return{'invoicing_list'} =
638 join(', ', grep { $_ !~ /^(POST|FAX)$/ } @invoicing_list );
639 $return{'postal_invoicing'} =
640 0 < ( grep { $_ eq 'POST' } @invoicing_list );
642 if ( $session->{'svcnum'} ) {
643 my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $session->{'svcnum'} });
644 $return{'svc_label'} = ($cust_svc->label)[1] if $cust_svc;
645 $return{'svcnum'} = $session->{'svcnum'};
648 } elsif ( $session->{'svcnum'} ) { #no customer record
650 #uuh, not supproted yet... die?
651 return { 'error' => 'customer_info_short not yet supported as agent' };
655 return { 'error' => 'Expired session' }; #XXX redirect to login w/this err!
659 # this is here because this routine is called by both fs_ and ng_ main pages, where it appears
660 # it is not customer-specific, though it is only shown to authenticated customers
661 # it is not currently agent-specific, though at some point it might be
662 $return{'announcement'} = join(' ',$conf->config('selfservice-announcement')) || '';
664 return { 'error' => '',
665 'custnum' => $custnum,
670 sub customer_recurring {
673 my($context, $session, $custnum) = _custoragent_session_custnum($p);
674 return { 'error' => $session } if $context eq 'error';
678 my $conf = new FS::Conf;
680 my $search = { 'custnum' => $custnum };
681 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
682 my $cust_main = qsearchs('cust_main', $search )
683 or return { 'error' => "customer_info_short: unknown custnum $custnum" };
685 $return{'display_recurring'} = [ $cust_main->display_recurring ];
687 return { 'error' => '',
688 'custnum' => $custnum,
693 sub billing_history {
696 my($context, $session, $custnum) = _custoragent_session_custnum($p);
697 return { 'error' => $session } if $context eq 'error';
699 return { 'error' => 'No customer' } unless $custnum;
701 my $search = { 'custnum' => $custnum };
702 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
703 my $cust_main = qsearchs('cust_main', $search )
704 or return { 'error' => "unknown custnum $custnum" };
708 if ( $session->{'pkgnum'} ) {
709 #$return{balance} = $cust_main->balance_pkgnum( $session->{'pkgnum'} );
710 #next_bill_date from cust_pkg?
711 return { 'error' => 'No history for package' };
714 $return{balance} = $cust_main->balance;
715 $return{balance_pretty} = money_pretty($return{balance});
716 $return{next_bill_date} = $cust_main->next_bill_date;
717 $return{next_bill_date_pretty} =
718 $return{next_bill_date} ? time2str('%m/%d/%Y', $return{next_bill_date} )
721 my $conf = new FS::Conf;
723 $return{'history'} = [
724 $cust_main->payment_history(
725 'line_items' => $conf->exists('selfservice-billing_history-line_items'),
730 $return{'money_char'} = $conf->config("money_char") || '$',
738 my $session = _cache->get($p->{'session_id'})
739 or return { 'error' => "Can't resume session" }; #better error message
741 my $custnum = $session->{'custnum'}
742 or return { 'error' => "no customer record" };
744 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
745 or return { 'error' => "unknown custnum $custnum" };
747 my $conf = new FS::Conf;
750 return { 'error' => "You do not have authority to add a bank account" }
751 if (($p->{payby} eq "CHEK" || $p->{payby} eq "DCHEK") && $conf->exists('selfservice-ACH_info_readonly'));
753 ## get default cust_payby and change it. For old v3 selfservice that upgraded to v4. this is for v4 only
754 my ($cust_payby) = $cust_main->cust_payby();
755 $p->{'custpaybynum'} = $cust_payby->custpaybynum;
759 my $new = new FS::cust_main { $cust_main->hash };
761 $new->set( $_ => $p->{$_} )
762 foreach grep { exists $p->{$_} } @cust_main_editable_fields;
764 if ( exists($p->{address1}) ) {
765 my $bill_location = FS::cust_location->new({
766 map { $_ => $p->{$_} } @location_editable_fields
768 # if this is unchanged from before, cust_main::replace will ignore it
769 $new->set('bill_location' => $bill_location);
772 if ( exists($p->{ship_address1}) ) {
773 my $ship_location = FS::cust_location->new({
774 map { $_ => $p->{"ship_$_"} } @location_editable_fields
776 if ( !grep { length($p->{"ship_$_"}) } @location_editable_fields ) {
777 # Selfservice unfortunately tries to indicate "same as billing
778 # address" by sending all fields empty. Did this ever work?
779 $ship_location = $cust_main->bill_location;
781 $new->set('ship_location' => $ship_location);
783 # but if it hasn't been passed in at all, leave ship_location alone--
784 # DON'T change it to match bill_location.
787 if ( exists $p->{'invoicing_list'} || exists $p->{'postal_invoicing'} ) {
788 #false laziness with httemplate/edit/process/cust_main.cgi
789 @invoicing_list = split( /\s*\,\s*/, $p->{'invoicing_list'} );
790 push @invoicing_list, 'POST' if $p->{'postal_invoicing'};
792 @invoicing_list = $cust_main->invoicing_list;
795 my $error = $new->replace($cust_main, \@invoicing_list);
796 return { 'error' => $error } if $error;
799 return { 'error' => '' };
804 my $session = _cache->get($p->{'session_id'})
805 or return { 'error' => "Can't resume session" }; #better error message
811 my $conf = new FS::Conf;
812 use vars qw($payment_info); #cache for performance
813 unless ( $payment_info ) {
815 my %states = map { $_->state => 1 }
816 qsearch('cust_main_county', {
817 'country' => $conf->config('countrydefault') || 'US'
820 my %cust_paybys = map { $_ => 1 }
821 map { FS::payby->payby2payment($_) }
822 $conf->config('signup_server-payby');
824 my @cust_paybys = keys %cust_paybys;
828 #list all counties/states/countries
829 'cust_main_county' =>
830 [ map { $_->hashref } qsearch('cust_main_county', {}) ],
832 #shortcut for one-country folks
834 [ sort { $a cmp $b } keys %states ],
836 'card_types' => card_types(),
838 'withcvv' => $conf->exists('selfservice-require_cvv'), #or enable optional cvv?
839 'require_cvv' => $conf->exists('selfservice-require_cvv'),
840 'onfile_require_cvv' => $conf->exists('selfservice-onfile_require_cvv'),
842 'paytypes' => [ FS::cust_payby::paytypes ],
844 'paybys' => [ $conf->config('signup_server-payby') ],
845 'cust_paybys' => \@cust_paybys,
847 'stateid_label' => FS::Msgcat::_gettext('stateid'),
848 'stateid_state_label' => FS::Msgcat::_gettext('stateid_state'),
850 'show_ss' => $conf->exists('show_ss'),
851 'show_stateid' => $conf->exists('show_stateid'),
852 'show_paystate' => $conf->exists('show_bankstate'),
854 'save_unchecked' => $conf->exists('selfservice-save_unchecked'),
855 'ach_read_only' => $conf->exists('selfservice-ACH_info_readonly'),
865 my %return = %$payment_info;
867 delete $return{'cust_main_county'} if $p->{'omit_cust_main_county'};
869 my $custnum = $session->{'custnum'};
871 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
872 or return { 'error' => "unknown custnum $custnum" };
874 $return{'hide_payment_fields'} = [
876 my $pg = payment_gateway($cust_main, $_);
877 $pg && $pg->gateway_namespace eq 'Business::OnlineThirdPartyPayment';
878 } @{ $return{cust_paybys} }
881 $return{balance} = $cust_main->balance; #XXX pkg-balances?
883 $return{$_} = $cust_main->bill_location->get($_)
884 for qw(address1 address2 city state zip);
886 $p->{'payment_payby'} = $payment_info->{paybys} if !$p->{'payment_payby'};
888 # look for stored cust_payby info
889 # v3 to v4 upgrade would break change_pay because change_pay does not send payment_payby
890 # so for change_pay to work need to search for all allowed paybys and grab default payment account
891 my @search_payby = ();
892 @search_payby = ($p->{'payment_payby'} eq 'CARD') ? ('CARD','DCRD') : ('CHEK','DCHK')
893 if ($p->{'payment_payby'} =~ /^(CARD|CHEK)$/);
895 my ($cust_payby) = $cust_main->cust_payby(@search_payby);
897 $return{payby} = $cust_payby->payby;
898 $return{payname} = $cust_payby->payname
899 || ( $cust_main->first. ' '. $cust_main->get('last') );
900 $return{custpaybynum} = $cust_payby->custpaybynum;
902 if ( $cust_payby->payby =~ /^(CARD|DCRD)$/ ) {
903 $return{card_type} = cardtype($cust_payby->payinfo);
904 $return{payinfo} = $cust_payby->paymask;
906 @return{'month', 'year'} = $cust_payby->paydate_monthyear;
910 if ( $cust_payby->payby =~ /^(CHEK|DCHK)$/ ) {
911 my ($payinfo1, $payinfo2) = split '@', $cust_payby->paymask;
912 $return{payinfo1} = $payinfo1;
913 $return{payinfo2} = $payinfo2;
914 $return{paytype} = $cust_payby->paytype;
915 $return{paystate} = $cust_payby->paystate;
916 $return{payname} = $cust_payby->payname; # override 'first/last name' default from above, if any. Is instution-name here. (#15819)
920 if ( $conf->config('prepayment_discounts-credit_type') ) {
922 $return{discount_terms_hash} = { $cust_main->discount_terms_hash };
925 #doubleclick protection
927 $return{payunique} = "webui-MyAccount-$_date-$$-". rand() * 2**32; #new
928 $return{paybatch} = $return{payunique}; #back compat
930 $return{credit_card_surcharge_percentage} = $conf->config('credit-card-surcharge-percentage', $cust_main->agentnum);
931 $return{credit_card_surcharge_flatfee} = $conf->config('credit-card-surcharge-flatfee', $cust_main->agentnum);
933 return { 'error' => '',
939 #some false laziness with httemplate/process/payment.cgi - look there for
940 #ACH and CVV support stuff
942 sub validate_payment {
945 my $session = _cache->get($p->{'session_id'})
946 or return { 'error' => "Can't resume session" }; #better error message
948 my $custnum = $session->{'custnum'};
950 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
951 or return { 'error' => "unknown custnum $custnum" };
953 $p->{'amount'} =~ /^\s*(\d+(\.\d{2})?)\s*$/
954 or return { 'error' => gettext('illegal_amount') };
956 return { error => 'Amount must be greater than 0' } unless $amount > 0;
958 #false laziness w/tr-amount_fee.html, but we don't want selfservice users
959 #changing the hidden form values
960 my $conf = new FS::Conf;
961 my $fee_display = $conf->config('selfservice_process-display') || 'add';
962 my $fee_pkgpart = $conf->config('selfservice_process-pkgpart', $cust_main->agentnum);
963 my $fee_skip_first = $conf->exists('selfservice_process-skip_first');
964 if ( $fee_display eq 'add'
966 and ! $fee_skip_first || scalar($cust_main->cust_pay)
969 my $fee_pkg = qsearchs('part_pkg', { pkgpart=>$fee_pkgpart } );
970 $amount = sprintf('%.2f', $amount + $fee_pkg->option('setup_fee') );
973 $p->{'discount_term'} =~ /^\s*(\d*)\s*$/
974 or return { 'error' => gettext('illegal_discount_term'). ': '. $p->{'discount_term'} };
975 my $discount_term = $1;
977 $p->{'payname'} =~ /^([\w \,\.\-\']+)$/
978 or return { 'error' => gettext('illegal_name'). " payname: ". $p->{'payname'} };
981 $p->{'payunique'} =~ /^([\w \!\@\#\$\%\&\(\)\-\+\;\:\'\"\,\.\?\/\=]*)$/
982 or return { 'error' => gettext('illegal_text'). " payunique: ". $p->{'payunique'} };
985 $p->{'paybatch'} =~ /^([\w \!\@\#\$\%\&\(\)\-\+\;\:\'\"\,\.\?\/\=]*)$/
986 or return { 'error' => gettext('illegal_text'). " paybatch: ". $p->{'paybatch'} };
989 $payunique = $paybatch if ! length($payunique) && length($paybatch);
991 $p->{'payby'} ||= 'CARD';
992 $p->{'payby'} =~ /^([A-Z]{4})$/
993 or return { 'error' => "illegal_payby " . $p->{'payby'} };
996 #false laziness w/process/payment.cgi
999 my $replace_cust_payby;
1000 if ( $payby eq 'CHEK' || $payby eq 'DCHK' ) {
1002 $p->{'payinfo1'} =~ /^([\dx]+)$/
1003 or return { 'error' => "illegal account number ". $p->{'payinfo1'} };
1005 $p->{'payinfo2'} =~ /^([\dx]+)$/
1006 or return { 'error' => "illegal ABA/routing number ". $p->{'payinfo2'} };
1008 $payinfo = $payinfo1. '@'. $payinfo2;
1011 foreach my $cust_payby ($cust_main->cust_payby('CHEK','DCHK')) {
1012 if ( $cust_payby->paymask eq $payinfo ) {
1013 $payinfo = $cust_payby->payinfo;
1014 $replace_cust_payby = $cust_payby;
1020 if ($conf->exists('selfservice-ACH_info_readonly') && !$achonfile) {
1021 return { 'error' => "You are not allowed to change your payment information." };
1024 } elsif ( $payby eq 'CARD' || $payby eq 'DCRD' ) {
1026 $payinfo = $p->{'payinfo'};
1030 #more intelligent matching will be needed here if you change
1031 #card_masking_method and don't remove existing paymasks
1032 foreach my $cust_payby ($cust_main->cust_payby('CARD','DCRD')) {
1033 if ( $cust_payby->paymask eq $payinfo ) {
1034 $payinfo = $cust_payby->payinfo;
1035 $replace_cust_payby = $cust_payby;
1041 $payinfo =~ s/\D//g;
1042 $payinfo =~ /^(\d{13,19}|\d{8,9})$/
1043 or return { 'error' => gettext('invalid_card') }; # . ": ". $self->payinfo
1047 or return { 'error' => gettext('invalid_card') }; # . ": ". $self->payinfo
1048 return { 'error' => gettext('unknown_card_type') }
1049 if !$cust_main->tokenized($payinfo) && cardtype($payinfo) eq "Unknown";
1051 if ( length($p->{'paycvv'}) && $p->{'paycvv'} !~ /^\s*$/ ) {
1052 if ( cardtype($payinfo) eq 'American Express card' ) {
1053 $p->{'paycvv'} =~ /^\s*(\d{4})\s*$/
1054 or return { 'error' => "CVV2 (CID) for American Express cards is four digits." };
1057 $p->{'paycvv'} =~ /^\s*(\d{3})\s*$/
1058 or return { 'error' => "CVV2 (CVC2/CID) is three digits." };
1061 } elsif ( $conf->exists('selfservice-onfile_require_cvv') ) {
1062 return { 'error' => 'CVV2 is required' };
1063 } elsif ( !$onfile && $conf->exists('selfservice-require_cvv') ) {
1064 return { 'error' => 'CVV2 is required' };
1068 die "unknown payby $payby";
1071 my %payby2fields = (
1072 'CARD' => [ qw( paystart_month paystart_year payissue payip
1073 address1 address2 city state zip country ) ],
1074 'CHEK' => [ qw( ss paytype paystate stateid stateid_state payip ) ],
1077 my %replace = ( 'replace' => $replace_cust_payby, );
1080 $card_type = cardtype($payinfo) if $payby eq 'CARD';
1083 'cust_main' => $cust_main, #XXX or just custnum??
1084 'amount' => sprintf('%.2f', $amount),
1086 'payinfo' => $payinfo,
1087 'paymask' => FS::payinfo_Mixin->mask_payinfo( $payby, $payinfo ),
1088 'card_type' => $card_type,
1089 'paydate' => $p->{'year'}. '-'. $p->{'month'}. '-01',
1090 'paydate_pretty' => $p->{'month'}. ' / '. $p->{'year'},
1091 'month' => $p->{'month'},
1092 'year' => $p->{'year'},
1093 'payname' => $payname,
1094 'payunique' => $payunique,
1095 'paybatch' => $paybatch,
1096 'paycvv' => $paycvv,
1097 'payname' => $payname,
1098 'discount_term' => $discount_term,
1099 'pkgnum' => $session->{'pkgnum'},
1101 map { $_ => $p->{$_} } ( @{ $payby2fields{$payby} },
1111 my $validate = validate_payment($p);
1112 return $validate if $validate->{'error'};
1114 my $conf = new FS::Conf;
1115 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour'; #?
1116 _cache->set( 'payment_'.$p->{'session_id'}, $validate, $timeout );
1118 +{ map { $_=>$validate->{$_} }
1119 qw( card_type paymask payname paydate_pretty month year amount
1120 address1 address2 city state zip country
1126 sub process_stored_payment {
1129 my $session_id = $p->{'session_id'};
1131 my $payment_info = _cache->get( "payment_$session_id" )
1132 or return { 'error' => "Can't resume session" }; #better error message
1134 do_process_payment($payment_info);
1138 sub process_payment {
1141 my $payment_info = validate_payment($p);
1142 return $payment_info if $payment_info->{'error'};
1144 do_process_payment($payment_info);
1148 sub do_process_payment {
1149 my $validate = shift;
1151 my $cust_main = $validate->{'cust_main'};
1153 my $amount = delete $validate->{'amount'};
1156 my $payby = delete $validate->{'payby'};
1158 if ( $validate->{'save'} ) {
1161 foreach my $field ( qw( auto payinfo paymask payname payip ) ) {
1162 $saveopt{$field} = $validate->{$field};
1165 if ( $payby eq 'CARD' ) {
1166 my $bill_location = FS::cust_location->new({
1167 map { $_ => $validate->{$_} }
1168 qw(address1 address2 city state country zip)
1170 $saveopt{'bill_location'} = $bill_location;
1171 foreach my $field ( qw( paydate paystart_month paystart_year payissue ) ) {
1172 $saveopt{$field} = $validate->{$field};
1175 # stateid/stateid_state won't be saved, might be broken as of 4.x
1176 foreach my $field ( qw( paytype paystate ) ) {
1177 $saveopt{$field} = $validate->{$field};
1181 my $error = $cust_main->save_cust_payby(
1182 'payment_payby' => $payby,
1183 'replace' => $validate->{'replace'}, # cust_payby object to replace
1188 #no, this causes customers to process their payments again
1189 #return { 'error' => $error };
1190 #XXX just warn verosely for now so i can figure out how these happen in
1191 # the first place, eventually should redirect them to the "change
1192 #address" page but indicate if the payment processed?
1193 delete($validate->{'payinfo'}); #don't want to log this!
1194 warn "WARNING: error changing customer info when processing payment (not returning to customer as a processing error): $error\n".
1196 "SAVEOPT: ".Dumper(\%saveopt)."\n".
1197 "CUST_MAIN: ". Dumper($cust_main)."\n".
1198 "PACKET: ". Dumper($validate)."\n";
1202 my $error = $cust_main->realtime_bop( $FS::payby::payby2bop{$payby}, $amount,
1206 'paynum_ref' => \$paynum,
1209 return { 'error' => $error } if $error;
1211 #no error, so order the fee package if applicable...
1212 my $conf = new FS::Conf;
1213 my $fee_pkgpart = $conf->config('selfservice_process-pkgpart', $cust_main->agentnum);
1214 my $fee_skip_first = $conf->exists('selfservice_process-skip_first');
1216 if ( $fee_pkgpart and ! $fee_skip_first || scalar($cust_main->cust_pay) ) {
1218 my $cust_pkg = new FS::cust_pkg { 'pkgpart' => $fee_pkgpart };
1220 $error = $cust_main->order_pkg( 'cust_pkg' => $cust_pkg );
1221 return { 'error' => "payment processed successfully, but error ordering fee: $error" }
1224 #and generate an invoice for it now too
1225 $error = $cust_main->bill( 'pkg_list' => [ $cust_pkg ] );
1226 return { 'error' => "payment processed and fee ordered successfully, but error billing fee: $error" }
1231 $cust_main->apply_payments;
1234 my $receipt_html = '';
1236 # currently supported for realtime CC only; send receipt data to SS
1237 $cust_pay = qsearchs('cust_pay', { 'paynum' => $paynum } );
1240 <TABLE BGCOLOR="#cccccc" BORDER=0 CELLSPACING=2>
1243 <TD ALIGN="right">Payment#</TD>
1244 <TD BGCOLOR="#FFFFFF"><B>! . $cust_pay->paynum . qq!</B></TD>
1248 <TD ALIGN="right">Date</TD>
1250 <TD BGCOLOR="#FFFFFF"><B>! .
1251 time2str("%a %b %o, %Y %r", $cust_pay->_date)
1257 <TD ALIGN="right">Amount</TD>
1258 <TD BGCOLOR="#FFFFFF"><B>! . sprintf('%.2f', $cust_pay->paid) . qq!</B></TD>
1263 <TD ALIGN="right">Payment method</TD>
1264 <TD BGCOLOR="#FFFFFF"><B>! . $cust_pay->payby_name .' #'. $cust_pay->paymask
1277 'amount' => sprintf('%.2f', $cust_pay->paid),
1278 'date' => $cust_pay->_date,
1279 'date_pretty' => time2str('%Y-%m-%d', $cust_pay->_date),
1280 'time_pretty' => time2str('%T', $cust_pay->_date),
1281 'auth_num' => $cust_pay->auth,
1282 'order_num' => $cust_pay->order_number,
1283 'receipt_html' => $receipt_html,
1290 'receipt_html' => '',
1297 sub realtime_collect {
1300 my $session = _cache->get($p->{'session_id'})
1301 or return { 'error' => "Can't resume session" }; #better error message
1303 my $custnum = $session->{'custnum'};
1305 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1306 or return { 'error' => "unknown custnum $custnum" };
1309 if ( $p->{'amount'} ) {
1310 $amount = $p->{'amount'};
1312 elsif ( $session->{'pkgnum'} ) {
1313 $amount = $cust_main->balance_pkgnum( $session->{'pkgnum'} );
1316 $amount = $cust_main->balance;
1319 my $error = $cust_main->realtime_collect(
1320 'method' => $p->{'method'},
1321 'amount' => $amount,
1322 'pkgnum' => $session->{'pkgnum'},
1323 'session_id' => $p->{'session_id'},
1327 return { 'error' => $error } unless ref( $error );
1329 return { 'error' => '', amount => $amount, %$error };
1332 sub start_thirdparty {
1334 my $session = _cache->get($p->{'session_id'})
1335 or return { 'error' => "Can't resume session" }; #better error message
1336 my $custnum = $session->{'custnum'};
1337 my $cust_main = FS::cust_main->by_key($custnum);
1339 my $amount = $p->{'amount'}
1340 or return { error => 'no amount' };
1342 my $result = $cust_main->create_payment(
1343 'method' => $p->{'method'},
1344 'amount' => $p->{'amount'},
1345 'pkgnum' => $session->{'pkgnum'},
1346 'session_id' => $p->{'session_id'},
1349 if ( ref($result) ) { # hashref or error
1352 return { error => $result };
1356 sub finish_thirdparty {
1358 my $session_id = delete $p->{'session_id'};
1359 my $session = _cache->get($session_id)
1360 or return { 'error' => "Can't resume session" };
1361 my $custnum = $session->{'custnum'};
1362 my $cust_main = FS::cust_main->by_key($custnum);
1364 if ( $p->{_cancel} ) {
1365 # customer backed out of making a payment
1366 return $cust_main->cancel_payment( $session_id );
1368 my $result = $cust_main->execute_payment( $session_id, %$p );
1369 if ( ref($result) ) {
1372 return { error => $result };
1376 sub process_payment_order_pkg {
1379 my $hr = process_payment($p);
1380 return $hr if $hr->{'error'};
1385 sub process_payment_order_renew {
1388 my $hr = process_payment($p);
1389 return $hr if $hr->{'error'};
1394 sub process_prepay {
1398 my $session = _cache->get($p->{'session_id'})
1399 or return { 'error' => "Can't resume session" }; #better error message
1403 my $custnum = $session->{'custnum'};
1405 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1406 or return { 'error' => "unknown custnum $custnum" };
1408 my( $amount, $seconds, $upbytes, $downbytes, $totalbytes ) = ( 0, 0, 0, 0, 0 );
1409 my $error = $cust_main->recharge_prepay( $p->{'prepaid_cardnum'},
1417 return { 'error' => $error } if $error;
1419 return { 'error' => '',
1420 'amount' => $amount,
1421 'seconds' => $seconds,
1422 'duration' => duration_exact($seconds),
1423 'upbytes' => $upbytes,
1424 'upload' => FS::UI::bytecount::bytecount_unexact($upbytes),
1425 'downbytes' => $downbytes,
1426 'download' => FS::UI::bytecount::bytecount_unexact($downbytes),
1427 'totalbytes'=> $totalbytes,
1428 'totalload' => FS::UI::bytecount::bytecount_unexact($totalbytes),
1435 my $session = _cache->get($p->{'session_id'})
1436 or return { 'error' => "Can't resume session" }; #better error message
1438 my $custnum = $session->{'custnum'};
1440 my $invnum = $p->{'invnum'};
1442 my $cust_bill = qsearchs('cust_bill', { 'invnum' => $invnum,
1443 'custnum' => $custnum } )
1444 or return { 'error' => "Can't find invnum" };
1448 return { 'error' => '',
1449 'invnum' => $invnum,
1450 'invoice_text' => join('', $cust_bill->print_text ),
1451 'invoice_html' => $cust_bill->print_html( { unsquelch_cdr => 1 } ),
1458 my $session = _cache->get($p->{'session_id'})
1459 or return { 'error' => "Can't resume session" }; #better error message
1461 my $custnum = $session->{'custnum'};
1463 my $invnum = $p->{'invnum'};
1465 my $cust_bill = qsearchs('cust_bill', { 'invnum' => $invnum,
1466 'custnum' => $custnum } )
1467 or return { 'error' => "Can't find invnum" };
1471 return { 'error' => '',
1472 'invnum' => $invnum,
1473 'invoice_pdf' => $cust_bill->print_pdf({
1474 'unsquelch_cdr' => 1,
1475 'locale' => $p->{'locale'},
1481 sub legacy_invoice {
1483 my $session = _cache->get($p->{'session_id'})
1484 or return { 'error' => "Can't resume session" }; #better error message
1486 my $custnum = $session->{'custnum'};
1488 my $legacyinvnum = $p->{'legacyinvnum'};
1491 'legacyinvnum' => $legacyinvnum,
1492 'custnum' => $custnum,
1495 my $legacy_cust_bill =
1496 qsearchs('legacy_cust_bill', { %hash, 'locale' => $p->{'locale'} } )
1497 || qsearchs('legacy_cust_bill', \%hash )
1498 or return { 'error' => "Can't find legacyinvnum" };
1502 return { 'error' => '',
1503 'legacyinvnum' => $legacyinvnum,
1504 'legacyid' => $legacy_cust_bill->legacyid,
1505 'invoice_html' => $legacy_cust_bill->content_html,
1510 sub legacy_invoice_pdf {
1512 my $session = _cache->get($p->{'session_id'})
1513 or return { 'error' => "Can't resume session" }; #better error message
1515 my $custnum = $session->{'custnum'};
1517 my $legacyinvnum = $p->{'legacyinvnum'};
1519 my $legacy_cust_bill = qsearchs('legacy_cust_bill', {
1520 'legacyinvnum' => $legacyinvnum,
1521 'custnum' => $custnum,
1522 }) or return { 'error' => "Can't find legacyinvnum" };
1526 return { 'error' => '',
1527 'legacyinvnum' => $legacyinvnum,
1528 'legacyid' => $legacy_cust_bill->legacyid,
1529 'invoice_pdf' => $legacy_cust_bill->content_pdf,
1537 #sessioning for this? how do we get the session id to the backend invoice
1538 # template so it can add it to the link, blah
1541 if ( $p->{'invnum'} ) {
1542 my $cust_bill = qsearchs('cust_bill', { 'invnum' => $p->{'invnum'} } )
1543 or return { 'error' => 'unknown invnum' };
1544 $agentnum = $cust_bill->cust_main->agentnum;
1547 my $templatename = $p->{'template'} || $p->{'templatename'};
1549 #false laziness-ish w/view/cust_bill-logo.cgi
1551 my $conf = new FS::Conf;
1552 if ( $templatename =~ /^([^\.\/]*)$/ && $conf->exists("logo_$1.png") ) {
1553 $templatename = "_$1";
1558 my $filename = "logo$templatename.png";
1560 return { 'error' => '',
1561 'logo' => $conf->config_binary($filename, $agentnum),
1562 'content_type' => 'image/png', #should allow gif, jpg too
1568 my $session = _cache->get($p->{'session_id'})
1569 or return { 'error' => "Can't resume session" }; #better error message
1571 my $custnum = $session->{'custnum'};
1573 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1574 or return { 'error' => "unknown custnum $custnum" };
1576 my $conf = new FS::Conf;
1578 my @legacy_cust_bill = $cust_main->legacy_cust_bill;
1580 my @cust_bill = grep ! $_->hide, $cust_main->cust_bill;
1585 #not super efficient, we also run cust_bill_pay/cust_credited inside owed
1586 my @payments_and_credits = sort {$b->_date <=> $a->_date} ($_->cust_bill_pay,$_->cust_credited);
1587 my $owed = $_->owed;
1589 +{ 'invnum' => $_->invnum,
1590 '_date' => $_->_date,
1591 'date' => time2str("%b %o, %Y", $_->_date),
1592 'date_short' => time2str("%m-%d-%Y", $_->_date),
1593 'previous' => sprintf('%.2f', ($_->previous)[0]),
1594 'charged' => sprintf('%.2f', $_->charged),
1595 'owed' => sprintf('%.2f', $owed),
1596 'balance' => sprintf('%.2f', $balance),
1597 'lastpay' => @payments_and_credits
1598 ? time2str("%b %o, %Y", $payments_and_credits[0]->_date)
1604 return { 'error' => '',
1605 'balance' => $cust_main->balance,
1606 'money_char' => $conf->config("money_char") || '$',
1607 'invoices' => $invoices,
1608 'legacy_invoices' => [
1610 +{ 'legacyinvnum' => $_->legacyinvnum,
1611 'legacyid' => $_->legacyid,
1612 '_date' => $_->_date,
1613 'date' => time2str("%b %o, %Y", $_->_date),
1614 'date_short' => time2str("%m-%d-%Y", $_->_date),
1615 'charged' => sprintf('%.2f', $_->charged),
1616 'has_content' => ( length($_->content_pdf)
1617 || length($_->content_html) ),
1627 my $session = _cache->get($p->{'session_id'})
1628 or return { 'error' => "Can't resume session" }; #better error message
1630 my $custnum = $session->{'custnum'};
1632 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1633 or return { 'error' => "unknown custnum $custnum" };
1635 return { 'error' => '',
1636 'balance' => $cust_main->balance,
1637 'money_char' => FS::Conf->new->config("money_char") || '$',
1638 'payments' => [ map $_->SSAPI_getinfo, $cust_main->cust_pay ],
1642 sub payment_receipt {
1644 my $session = _cache->get($p->{'session_id'})
1645 or return { 'error' => "Can't resume session" }; #better error message
1647 my $custnum = $session->{'custnum'};
1649 my $cust_pay = qsearchs('cust_pay', { 'custnum' => $custnum,
1650 'paynum' => $p->{'paynum'},
1653 or return { 'error' => "unknown payment ". $p->{'paynum'} };
1657 %{ $cust_pay->SSAPI_getinfo },
1664 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1665 return { 'error' => $session } if $context eq 'error';
1667 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1668 or return { 'error' => "unknown custnum $custnum" };
1672 my $cust_payby = $_;
1674 map { $_ => $cust_payby->$_ }
1675 qw( custpaybynum weight payby paymask paydate
1676 payname paystate paytype
1680 $cust_main->cust_payby
1688 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1689 return { 'error' => $session } if $context eq 'error';
1691 #XXX payinfo1 + payinfo2 for CHEK?
1692 #or take the opportunity to use separate, more well- named fields?
1693 if ($p->{'payby'} eq 'CHEK') {
1694 $p->{'payinfo1'} =~ /^([\dx]+)$/
1695 or return { 'error' => "illegal account number ". $p->{'payinfo1'} };
1697 $p->{'payinfo2'} =~ /^([\dx\.]+)$/ # . turned on by echeck-country CA ?
1698 or return { 'error' => "illegal ABA/routing number ". $p->{'payinfo2'} };
1700 $p->{'payinfo'} = $payinfo1. '@'. $payinfo2;
1703 my $cust_payby = new FS::cust_payby {
1704 'custnum' => $custnum,
1705 map { $_ => $p->{$_} } qw( weight payby payinfo paycvv paydate payname
1706 paystate paytype payip
1710 my $error = $cust_payby->insert;
1712 return { 'error' => $error };
1714 return { 'custpaybynum' => $cust_payby->custpaybynum };
1722 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1723 return { 'error' => $session } if $context eq 'error';
1725 if ($p->{'payby'} eq 'CHEK') {
1726 $p->{'payinfo1'} =~ /^([\dx]+)$/
1727 or return { 'error' => "illegal account number ". $p->{'payinfo1'} };
1729 $p->{'payinfo2'} =~ /^([\dx\.]+)$/ # . turned on by echeck-country CA ?
1730 or return { 'error' => "illegal ABA/routing number ". $p->{'payinfo2'} };
1732 $p->{'payinfo'} = $payinfo1. '@'. $payinfo2;
1734 elsif ($p->{'payby'} eq 'CARD') {
1735 $p->{paydate} = $p->{year} . '-' . $p->{month} . '-01' unless $p->{paydate};
1738 my $cust_payby = qsearchs('cust_payby', {
1739 'custnum' => $custnum,
1740 'custpaybynum' => $p->{'custpaybynum'},
1742 or return { 'error' => 'unknown custpaybynum '. $p->{'custpaybynum'} };
1744 my $cust_main = qsearchs( 'cust_main', {custnum => $cust_payby->custnum} )
1745 or return { 'error' => 'unknown custnum '.$cust_payby->custnum };
1748 qw( weight payby payinfo paycvv paydate payname paystate paytype payip )
1750 next unless exists($p->{$field});
1751 $cust_payby->set($field,$p->{$field});
1754 # Update column if given a value, and the given value wasn't
1755 # the value generated by $cust_main->masked($column);
1756 $cust_main->set( $_, $p->{$_} )
1757 for grep{ $p->{$_} !~ /^x/i; }
1758 grep{ exists $p->{$_} }
1761 # Perform updates within a transaction
1762 local $FS::UID::AutoCommit = 0;
1764 if ( my $error = $cust_payby->replace || $cust_main->replace ) {
1766 return { error => $error };
1770 return { custpaybynum => $cust_payby->custpaybynum };
1776 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1777 return { 'error' => $session } if $context eq 'error';
1779 my $cust_payby = qsearchs('cust_payby', {
1780 'custnum' => $custnum,
1781 'custpaybynum' => $p->{'custpaybynum'},
1783 or return { 'error' => 'unknown custpaybynum '. $p->{'custpaybynum'} };
1785 return { 'error' => $cust_payby->verify };
1792 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1793 return { 'error' => $session } if $context eq 'error';
1795 my $cust_payby = qsearchs('cust_payby', {
1796 'custnum' => $custnum,
1797 'custpaybynum' => $p->{'custpaybynum'},
1799 or return { 'error' => 'unknown custpaybynum '. $p->{'custpaybynum'} };
1801 my $conf = new FS::Conf;
1802 if (($cust_payby->payby eq "DCHK" || $cust_payby->payby eq "CHEK") && $conf->exists('selfservice-ACH_info_readonly')) {
1803 return { 'error' => "Sorry you do not have permission to delete bank information." };
1806 return { 'error' => $cust_payby->delete };
1812 my $session = _cache->get($p->{'session_id'})
1813 or return { 'error' => "Can't resume session" }; #better error message
1815 my $custnum = $session->{'custnum'};
1817 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1818 or return { 'error' => "unknown custnum $custnum" };
1820 my @errors = $cust_main->cancel( 'quiet'=>1 );
1822 my $error = scalar(@errors) ? join(' / ', @errors) : '';
1824 return { 'error' => $error };
1831 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1832 return { 'error' => $session } if $context eq 'error';
1834 my $pkg = qsearchs({
1835 'table' => 'cust_pkg',
1836 'addl_from' => 'LEFT JOIN part_pkg USING ( pkgpart )',
1838 'custnum' => $custnum,
1839 'pkgnum' => $p->{'pkgnum'},
1842 or return {'error' => 'unknown pkg num $pkgnum'};
1845 pkg_label => $pkg->pkg,
1846 pkgpart => $pkg->pkgpart,
1847 classnum => $pkg->classnum,
1855 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1856 return { 'error' => $session } if $context eq 'error';
1858 my $search = { 'custnum' => $custnum };
1859 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
1860 my $cust_main = qsearchs('cust_main', $search )
1861 or return { 'error' => "unknown custnum $custnum" };
1863 my $conf = new FS::Conf;
1864 my $immutable = $conf->exists('selfservice_immutable-package');
1866 # the duplication below is necessary:
1867 # 1. to maintain the current buggy behaviour wrt the cust_pkg and part_pkg
1868 # hashes overwriting each other (setup and no_auto fields). Fixing that is a
1869 # non-backwards-compatible change breaking the software of anyone using the API
1870 # instead of the stock selfservice
1871 # 2. to return cancelled packages as well - for wholesale and non-wholesale
1872 if( $conf->exists('selfservice_server-view-wholesale') ) {
1873 return { 'svcnum' => $session->{'svcnum'},
1874 'custnum' => $custnum,
1875 'cust_pkg' => [ map {
1877 immutable => $immutable,
1878 part_pkg => [ map $_->hashref, $_->part_pkg ],
1880 [ map $_->hashref, $_->available_part_svc ],
1882 [ map { my $ref = { $_->hash,
1883 label => [ $_->label ],
1885 $ref->{_password} = $_->svc_x->_password
1886 if $context eq 'agent'
1887 && $conf->exists('agent-showpasswords')
1888 && $_->part_svc->svcdb eq 'svc_acct';
1893 } $cust_main->cust_pkg
1896 small_custview( $cust_main, $conf->config('countrydefault') ),
1897 'wholesale_view' => 1,
1898 'login_svcpart' => [ $conf->config('selfservice_server-login_svcpart') ],
1899 'date_format' => $conf->config('date_format') || '%m/%d/%Y',
1900 'lnp' => $conf->exists('svc_phone-lnp'),
1904 { 'svcnum' => $session->{'svcnum'},
1905 'custnum' => $custnum,
1906 'cust_pkg' => [ map {
1907 my $primary_cust_svc = $_->primary_cust_svc;
1910 immutable => $immutable,
1911 pkg_label => $_->pkg_locale,
1912 status => $_->status,
1913 statuscolor => $_->statuscolor,
1915 [ map { $_->hashref }
1916 grep { $_->selfservice_access ne 'hidden' }
1917 $_->available_part_svc
1920 [ map { my $ref = { $_->hash,
1921 label => [ $_->label ],
1923 $ref->{_password} = $_->svc_x->_password
1924 if $context eq 'agent'
1925 && $conf->exists('agent-showpasswords')
1926 && $_->part_svc->svcdb eq 'svc_acct';
1927 $ref->{svchash} = { $_->svc_x->hash } if
1928 $_->part_svc->svcdb eq 'svc_phone';
1929 $ref->{svchash}->{svcpart} = $_->part_svc->svcpart
1930 if $_->part_svc->svcdb eq 'svc_phone'; # hack
1933 grep { $_->part_svc->selfservice_access ne 'hidden' }
1938 ? { $primary_cust_svc->hash,
1939 label => [ $primary_cust_svc->label ],
1940 finger => $primary_cust_svc->svc_x->finger, #uuh
1941 $primary_cust_svc->part_svc->hash,
1945 } $cust_main->ncancelled_pkgs
1948 small_custview( $cust_main, $conf->config('countrydefault') ),
1949 'date_format' => $conf->config('date_format') || '%m/%d/%Y',
1957 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1958 return { 'error' => $session } if $context eq 'error';
1960 my $conf = new FS::Conf;
1962 my $hide_usage = $conf->exists('selfservice_hide-usage') ? 1 : 0;
1963 my $search = { 'custnum' => $custnum };
1964 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
1965 my $cust_main = qsearchs('cust_main', $search )
1966 or return { 'error' => "unknown custnum $custnum" };
1968 my $pkgnum = $session->{'pkgnum'} || $p->{'pkgnum'} || '';
1969 if ( ! $pkgnum && $p->{'svcnum'} ) {
1970 my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $p->{'svcnum'} } );
1971 $pkgnum = $cust_svc->pkgnum if $cust_svc;
1975 my @cust_pkg_usage = ();
1976 foreach my $cust_pkg ( $p->{'ncancelled'}
1977 ? $cust_main->ncancelled_pkgs
1978 : $cust_main->unsuspended_pkgs ) {
1979 next if $pkgnum && $cust_pkg->pkgnum != $pkgnum;
1980 push @cust_svc, @{[ $cust_pkg->cust_svc ]}; #@{[ ]} to force array context
1981 push @cust_pkg_usage, $cust_pkg->cust_pkg_usage;
1984 @cust_svc = grep { $_->part_svc->selfservice_access ne 'hidden' } @cust_svc;
1987 foreach (@cust_pkg_usage) {
1988 my $part = $_->part_pkg_usage;
1989 my $tag = $part->description . ($part->shared ? 1 : 0);
1990 my $row = $usage_pools{$tag}
1991 ||= [ $part->description, 0, 0, $part->shared ? 1 : 0 ];
1992 $row->[1] += sprintf('%.1f', $_->minutes); # minutes remaining
1993 $row->[2] += $part->minutes; # minutes total
1995 } # otherwise just leave them empty
1997 if ( $p->{'svcdb'} ) {
1998 my $svcdb = ref($p->{'svcdb'}) eq 'HASH'
2000 : ref($p->{'svcdb'}) eq 'ARRAY'
2001 ? { map { $_=>1 } @{ $p->{'svcdb'} } }
2002 : { $p->{'svcdb'} => 1 };
2003 @cust_svc = grep $svcdb->{ $_->part_svc->svcdb }, @cust_svc
2006 #@svc_x = sort { $a->domain cmp $b->domain || $a->username cmp $b->username }
2009 my @svcs; # stuff to return to the client
2010 my %bytes_used_total; # for _used columns only
2011 foreach my $cust_svc (@cust_svc) {
2012 my $svc_x = $cust_svc->svc_x;
2013 my($label, $value) = $cust_svc->label;
2014 my $part_svc = $cust_svc->part_svc;
2015 my $svcdb = $part_svc->svcdb;
2016 my $cust_pkg = $cust_svc->cust_pkg;
2017 my $part_pkg = $cust_pkg->part_pkg;
2020 'svcnum' => $cust_svc->svcnum,
2021 'display_svcnum' => $cust_svc->display_svcnum,
2025 'pkg_label' => $cust_pkg->pkg_locale,
2026 'pkg_status' => $cust_pkg->status,
2027 'readonly' => ($part_svc->selfservice_access eq 'readonly'),
2030 # would it make sense to put this in a svc_* method?
2032 if (!$hide_usage and grep(/^$svcdb$/, qw(svc_acct svc_broadband)) and $part_svc->part_export_usage) {
2033 my $last_bill = $cust_pkg->last_bill || 0;
2035 my $up_used = $cust_svc->attribute_since_sqlradacct($last_bill,$now,'AcctInputOctets');
2036 my $down_used = $cust_svc->attribute_since_sqlradacct($last_bill,$now,'AcctOutputOctets');
2039 'seconds_used' => $cust_svc->seconds_since_sqlradacct($last_bill,$now),
2040 'upbytes_used' => display_bytecount($up_used),
2041 'downbytes_used' => display_bytecount($down_used),
2042 'totalbytes_used' => display_bytecount($up_used + $down_used)
2044 $bytes_used_total{'seconds_used'} += $hash{'seconds_used'};
2045 $bytes_used_total{'upbytes_used'} += $up_used;
2046 $bytes_used_total{'downbytes_used'} += $down_used;
2047 $bytes_used_total{'totalbytes_used'} += $up_used + $down_used;
2050 if ( $svcdb eq 'svc_acct' ) {
2051 foreach (qw(username email finger seconds)) {
2052 $hash{$_} = $svc_x->$_;
2058 'upbytes' => display_bytecount($svc_x->upbytes),
2059 'downbytes' => display_bytecount($svc_x->downbytes),
2060 'totalbytes' => display_bytecount($svc_x->totalbytes),
2062 'recharge_amount' => $part_pkg->option('recharge_amount',1),
2063 'recharge_seconds' => $part_pkg->option('recharge_seconds',1),
2064 'recharge_upbytes' =>
2065 display_bytecount($part_pkg->option('recharge_upbytes',1)),
2066 'recharge_downbytes' =>
2067 display_bytecount($part_pkg->option('recharge_downbytes',1)),
2068 'recharge_totalbytes' =>
2069 display_bytecount($part_pkg->option('recharge_totalbytes',1)),
2074 } elsif ( $svcdb eq 'svc_dsl' ) {
2076 $hash{'phonenum'} = $svc_x->phonenum;
2077 if ( $svc_x->first || $svc_x->get('last') || $svc_x->company ) {
2078 $hash{'name'} = $svc_x->first. ' '. $svc_x->get('last');
2079 $hash{'name'} = $svc_x->company. ' ('. $hash{'name'}. ')'
2082 $hash{'name'} = $cust_main->name;
2084 # no usage to hide here
2086 } elsif ( $svcdb eq 'svc_phone' or $svcdb eq 'svc_pbx' ) {
2088 # could potentially show lots of things...
2089 $hash{'outbound'} = 1;
2090 $hash{'inbound'} = 0;
2091 if ( $svcdb eq 'svc_phone' ) {
2092 if ( $part_pkg->plan eq 'voip_inbound' ) {
2093 $hash{'outbound'} = 0;
2094 $hash{'inbound'} = 1;
2095 } elsif ( $part_pkg->option('selfservice_inbound_format')
2096 or $conf->config('selfservice-default_inbound_cdr_format')
2098 $hash{'inbound'} = 1;
2101 foreach (qw(inbound outbound)) {
2102 # hmm...we can't filter by status here, because there might
2103 # not be cdr_terminations at all. have to go by date.
2104 # find all since the last bill date.
2105 # XXX cdr types? we are going to need them.
2107 my $sum_cdr = $svc_x->sum_cdrs(
2108 'inbound' => ( $_ eq 'inbound' ? 1 : 0 ),
2109 'begin' => ($cust_pkg->last_bill || 0),
2111 'disable_charged_party' => 1,
2113 $hash{$_} = $sum_cdr->hashref;
2116 } # not hiding usage
2120 } # foreach $cust_svc
2122 foreach my $field (keys %bytes_used_total) {
2123 if ($field =~ /bytes/) {
2124 $bytes_used_total{$field} = display_bytecount($bytes_used_total{$field});
2129 'svcnum' => $session->{'svcnum'},
2130 'custnum' => $custnum,
2131 'date_format' => $conf->config('date_format') || '%m/%d/%Y',
2132 'view_usage_nodomain' => $conf->exists('selfservice-view_usage_nodomain'),
2134 'bytes_used_total' => \%bytes_used_total,
2136 map { $usage_pools{$_} }
2140 'hide_usage' => $hide_usage,
2145 sub _customer_svc_x {
2146 my($custnum, $svcnum, $table) = (shift, shift, shift);
2147 my $hashref = ref($svcnum) ? $svcnum : { 'svcnum' => $svcnum };
2149 $custnum =~ /^(\d+)$/ or die "illegal custnum";
2150 my $search = " AND custnum = $1";
2151 #$search .= " AND agentnum = ". $session->{'agentnum'} if $context eq 'agent';
2154 'table' => ($table || 'svc_acct'),
2155 'addl_from' => 'LEFT JOIN cust_svc USING ( svcnum ) '.
2156 'LEFT JOIN cust_pkg USING ( pkgnum ) ',#.
2157 #'LEFT JOIN cust_main USING ( custnum ) ',
2158 'hashref' => $hashref,
2159 'extra_sql' => $search, #important
2164 sub svc_status_html {
2167 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2168 return { 'error' => $session } if $context eq 'error';
2170 #XXX only svc_dsl for now
2171 my $svc_x = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl')
2172 or return { 'error' => "Service not found" };
2174 my $html = $svc_x->getstatus_html;
2176 return { 'html' => $html };
2180 sub svc_status_hash {
2183 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2184 return { 'error' => $session } if $context eq 'error';
2186 #XXX only svc_acct for now
2187 my $svc_x = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct')
2188 or return { 'error' => "Service not found" };
2190 my ( $html, $hashref ) = $svc_x->export_getstatus;
2195 sub set_svc_status_hash { _svc_method_X(shift, 'export_setstatus') }
2196 sub set_svc_status_listadd { _svc_method_X(shift, 'export_setstatus_listadd') }
2197 sub set_svc_status_listdel { _svc_method_X(shift, 'export_setstatus_listdel') }
2198 sub set_svc_status_vacationadd { _svc_method_X(shift, 'export_setstatus_vacationadd') }
2199 sub set_svc_status_vacationdel { _svc_method_X(shift, 'export_setstatus_vacationdel') }
2202 my( $p, $method ) = @_;
2204 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2205 return { 'error' => $session } if $context eq 'error';
2207 #XXX only svc_acct for now
2208 my $svc_x = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct')
2209 or return { 'error' => "Service not found" };
2211 warn "$method ". join(' / ', map "$_=>".$p->{$_}, keys %$p )
2213 my $error = $svc_x->$method($p); #$p? returns error?
2214 return { 'error' => $error } if $error;
2216 return {}; #? { 'error' => '' }
2220 sub acct_forward_info {
2223 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2224 return { 'error' => $session } if $context eq 'error';
2226 my $svc_forward = _customer_svc_x( $custnum,
2227 { 'srcsvc' => $p->{'svcnum'} },
2230 or return { 'error' => '',
2234 return { 'error' => '',
2235 'dst' => $svc_forward->dst || $svc_forward->dstsvc_acct->email,
2240 sub process_acct_forward {
2242 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2243 return { 'error' => $session } if $context eq 'error';
2245 my $old = _customer_svc_x( $custnum,
2246 { 'srcsvc' => $p->{'svcnum'} },
2250 if ( $p->{'dst'} eq '' ) {
2252 my $error = $old->delete;
2253 return { 'error' => $error };
2255 return { 'error' => '' };
2258 my $new = new FS::svc_forward { 'srcsvc' => $p->{'svcnum'},
2259 'dst' => $p->{'dst'},
2264 $new->svcnum($old->svcnum);
2265 my $cust_svc = $old->cust_svc;
2266 $new->svcpart($old->svcpart);
2267 $new->pkgnuym($old->pkgnum);
2268 $error = $new->replace($old);
2270 my $conf = new FS::Conf;
2271 $new->svcpart($conf->config('selfservice-svc_forward_svcpart'));
2273 my $svc_acct = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct' )
2274 or return { 'error' => 'No service' }; #how would we even get here?
2276 $new->pkgnum( $svc_acct->cust_svc->pkgnum );
2278 $error = $new->insert;
2281 return { 'error' => $error };
2285 sub list_dsl_devices {
2288 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2289 return { 'error' => $session } if $context eq 'error';
2291 my $svc_dsl = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl' )
2292 or return { 'error' => "Service not found" };
2295 'devices' => [ map {
2296 +{ 'mac_addr' => $_->mac_addr };
2297 } $svc_dsl->dsl_device
2303 sub add_dsl_device {
2306 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2307 return { 'error' => $session } if $context eq 'error';
2309 my $svc_dsl = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl' )
2310 or return { 'error' => "Service not found" };
2312 return { 'error' => 'No MAC address supplied' }
2313 unless length($p->{'mac_addr'});
2315 my $dsl_device = new FS::dsl_device { 'svcnum' => $svc_dsl->svcnum,
2316 'mac_addr' => scalar($p->{'mac_addr'}),
2318 my $error = $dsl_device->insert;
2319 return { 'error' => $error };
2323 sub delete_dsl_device {
2326 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2327 return { 'error' => $session } if $context eq 'error';
2329 my $svc_dsl = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl' )
2330 or return { 'error' => "Service not found" };
2332 my $dsl_device = qsearchs('dsl_device', { 'svcnum' => $svc_dsl->svcnum,
2333 'mac_addr' => scalar($p->{'mac_addr'}),
2336 or return { 'error' => 'Unknown MAC address: '. $p->{'mac_addr'} };
2338 my $error = $dsl_device->delete;
2339 return { 'error' => $error };
2345 _usage_details( \&_port_graph, $p,
2346 'svcdb' => 'svc_port',
2351 my($svc_port, $begin, $end) = @_;
2353 my $pngOrError = $svc_port->graph_png( start=>$begin, end=> $end );
2354 push @usage, { 'png' => $pngOrError };
2358 sub _list_svc_usage {
2359 my($svc_acct, $begin, $end) = @_;
2361 foreach my $part_export (
2362 map { qsearch ( 'part_export', { 'exporttype' => $_ } ) }
2363 qw( sqlradius sqlradius_withdomain )
2365 push @usage, @ { $part_export->usage_sessions($begin, $end, $svc_acct) };
2370 sub list_svc_usage {
2371 _usage_details(\&_list_svc_usage, @_);
2374 sub _list_support_usage {
2375 my($svc_acct, $begin, $end) = @_;
2377 foreach ( grep { $begin <= $_->_date && $_->_date <= $end }
2378 qsearch('acct_rt_transaction', { 'svcnum' => $svc_acct->svcnum })
2380 push @usage, { 'seconds' => $_->seconds,
2381 'support' => $_->support,
2382 '_date' => $_->_date,
2383 'id' => $_->transaction_id,
2384 'creator' => $_->creator,
2385 'subject' => $_->subject,
2386 'status' => $_->status,
2387 'ticketid' => $_->ticketid,
2393 sub list_support_usage {
2394 _usage_details(\&_list_support_usage, @_);
2397 sub _list_cdr_usage {
2398 # XXX CDR type support...
2399 # XXX any way to do a paged search on this?
2400 # we have to return the results all at once...
2401 my($svc_x, $begin, $end, %opt) = @_;
2402 map [ $_->downstream_csv(%opt, 'keeparray' => 1) ],
2406 'disable_charged_party' => 1,
2411 sub list_cdr_usage {
2413 _usage_details( \&_list_cdr_usage, $p );
2416 sub _usage_details {
2417 my($callback, $p, %opt) = @_;
2418 my $conf = FS::Conf->new;
2420 if ( $conf->exists('selfservice_hide-usage') ) {
2421 return { 'error' => 'Viewing usage is not allowed.' };
2424 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2425 return { 'error' => $session } if $context eq 'error';
2427 my $search = { 'svcnum' => $p->{'svcnum'} };
2428 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2430 my $cust_svc = qsearchs( 'cust_svc', $search );
2431 return { 'error' => 'No service selected in list_svc_usage' }
2434 my $svc_x = $cust_svc->svc_x;
2435 my $svcdb = $svc_x->table;
2436 my $cust_pkg = $cust_svc->cust_pkg;
2437 my $freq = $cust_pkg->part_pkg->freq;
2440 if ( $svcdb eq 'svc_phone' or $svcdb eq 'svc_pbx' ) {
2442 if ( $p->{inbound} ) {
2443 $format = $cust_pkg->part_pkg->option('selfservice_inbound_format')
2444 || $conf->config('selfservice-default_inbound_cdr_format')
2445 || 'source_default';
2446 $callback_opt{inbound} = 1;
2448 $format = $cust_pkg->part_pkg->option('selfservice_format')
2449 || $conf->config('selfservice-default_cdr_format')
2453 $callback_opt{format} = $format;
2454 $callback_opt{use_clid} = 1;
2455 $header = [ split(',', FS::cdr::invoice_header($format) ) ];
2458 my $start = $cust_pkg->setup;
2459 #my $end = $cust_pkg->bill; # or time?
2462 unless ( $p->{beginning} ) {
2463 $p->{beginning} = $cust_pkg->last_bill;
2464 $p->{ending} = $end;
2467 die "illegal beginning" if $p->{beginning} !~ /^\d*$/;
2468 die "illegal ending" if $p->{ending} !~ /^\d*$/;
2470 my (@usage) = &$callback($svc_x, $p->{beginning}, $p->{ending},
2474 if ( $conf->exists('selfservice-hide_cdr_price') ) {
2475 # ugly kludge, I know
2476 my ($delete_col) = grep { $header->[$_] eq 'Price' } (0..scalar(@$header));
2477 if (defined $delete_col) {
2478 delete($_->[$delete_col]) foreach ($header, @usage);
2482 #kinda false laziness with FS::cust_main::bill, but perhaps
2483 #we should really change this bit to DateTime and DateTime::Duration
2485 #change this bit to use Date::Manip? CAREFUL with timezones (see
2486 # mailing list archive)
2487 my ($nsec,$nmin,$nhour,$nmday,$nmon,$nyear) =
2488 (localtime($p->{ending}) )[0,1,2,3,4,5];
2489 my ($psec,$pmin,$phour,$pmday,$pmon,$pyear) =
2490 (localtime($p->{beginning}) )[0,1,2,3,4,5];
2492 if ( $freq =~ /^\d+$/ ) {
2494 until ( $nmon < 12 ) { $nmon -= 12; $nyear++; }
2496 until ( $pmon >= 0 ) { $pmon += 12; $pyear--; }
2497 } elsif ( $freq =~ /^(\d+)w$/ ) {
2499 $nmday += $weeks * 7;
2500 $pmday -= $weeks * 7;
2501 } elsif ( $freq =~ /^(\d+)d$/ ) {
2505 } elsif ( $freq =~ /^(\d+)h$/ ) {
2510 return { 'error' => "unparsable frequency: ". $freq };
2513 my $previous = timelocal_nocheck($psec,$pmin,$phour,$pmday,$pmon,$pyear);
2514 my $next = timelocal_nocheck($nsec,$nmin,$nhour,$nmday,$nmon,$nyear);
2518 'svcnum' => $p->{svcnum},
2519 'beginning' => $p->{beginning},
2520 'ending' => $p->{ending},
2521 'inbound' => $p->{inbound},
2522 'previous' => ($previous > $start) ? $previous : $start,
2523 'next' => ($next < $end) ? $next : $end,
2524 'header' => $header,
2532 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2533 return { 'error' => $session } if $context eq 'error';
2535 my $search = { 'custnum' => $custnum };
2536 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2537 my $cust_main = qsearchs('cust_main', $search )
2538 or return { 'error' => "unknown custnum $custnum" };
2540 my $status = $cust_main->status;
2542 my %order_pkg_options = ();
2543 if ( $p->{locationnum} > 0 ) {
2544 $order_pkg_options{locationnum} = delete($p->{locationnum});
2545 } elsif ( $p->{address1} ) {
2546 $order_pkg_options{'cust_location'} = new FS::cust_location {
2547 map { $_ => $p->{$_} }
2548 qw( address1 address2 city county state zip country )
2552 #false laziness w/ClientAPI/Signup.pm
2554 my $cust_pkg = new FS::cust_pkg ( {
2555 'custnum' => $custnum,
2556 'pkgpart' => $p->{'pkgpart'},
2557 'quantity' => $p->{'quantity'} || 1,
2559 my $error = $cust_pkg->check;
2560 return { 'error' => $error } if $error;
2563 unless ( $p->{'svcpart'} eq 'none' ) {
2567 if ( $p->{'svcpart'} =~ /^(\d+)$/ ) {
2569 my $part_svc = qsearchs('part_svc', { 'svcpart' => $svcpart } );
2570 return { 'error' => "Unknown svcpart $svcpart" } unless $part_svc;
2571 $svcdb = $part_svc->svcdb;
2573 $svcdb = 'svc_acct';
2575 $svcpart ||= $cust_pkg->part_pkg->svcpart($svcdb);
2578 'svc_acct' => [ qw( username domsvc _password sec_phrase popnum ) ],
2579 'svc_domain' => [ qw( domain ) ],
2580 'svc_phone' => [ qw( phonenum pin sip_password phone_name ) ],
2581 'svc_external' => [ qw( id title ) ],
2582 'svc_pbx' => [ qw( id title ) ],
2585 my $svc_x = "FS::$svcdb"->new( {
2586 'svcpart' => $svcpart,
2587 map { $_ => $p->{$_} } @{$fields{$svcdb}}
2590 if ( $svcdb eq 'svc_acct' && exists($p->{"snarf_machine1"}) ) {
2593 while ( length($p->{"snarf_machine$snarfnum"}) ) {
2594 my $acct_snarf = new FS::acct_snarf ( {
2595 'machine' => $p->{"snarf_machine$snarfnum"},
2596 'protocol' => $p->{"snarf_protocol$snarfnum"},
2597 'username' => $p->{"snarf_username$snarfnum"},
2598 '_password' => $p->{"snarf_password$snarfnum"},
2601 push @acct_snarf, $acct_snarf;
2603 $svc_x->child_objects( \@acct_snarf );
2606 my $y = $svc_x->setdefault; # arguably should be in new method
2607 return { 'error' => $y } if $y && !ref($y);
2609 $error = $svc_x->check;
2610 return { 'error' => $error } if $error;
2616 $error = $cust_main->order_pkg(
2617 'cust_pkg' => $cust_pkg,
2622 return { 'error' => $error } if $error;
2624 my $conf = new FS::Conf;
2625 if ( $conf->exists('signup_server-realtime') ) {
2627 my $bill_error = _do_bop_realtime( $cust_main, $status, 'collect'=>$p->{run_bill_events} );
2630 $cust_pkg->cancel('quiet'=>1);
2633 $cust_pkg->reexport;
2637 $cust_pkg->reexport;
2640 my $svcnum = $svc[0] ? $svc[0]->svcnum : '';
2642 return { error=>'', pkgnum=>$cust_pkg->pkgnum, svcnum=>$svcnum };
2649 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2650 return { 'error' => $session } if $context eq 'error';
2652 my $conf = new FS::Conf;
2653 my $immutable = $conf->exists('selfservice_immutable-package');
2654 return { 'error' => "Package modification disabled" } if $immutable;
2656 my $search = { 'custnum' => $custnum };
2657 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2658 my $cust_main = qsearchs('cust_main', $search )
2659 or return { 'error' => "unknown custnum $custnum" };
2661 my $status = $cust_main->status;
2662 my $cust_pkg = qsearchs('cust_pkg', { 'pkgnum' => $p->{pkgnum} } )
2663 or return { 'error' => "unknown package $p->{pkgnum}" };
2665 #if someone does need self-service package change of suspended packages,
2666 # figure out how to be more discriminating
2667 return { error=>"Can't change a suspended package", pkgnum=>$cust_pkg->pkgnum}
2668 if $cust_pkg->status eq 'suspended';
2670 my $err_or_cust_pkg = $cust_pkg->change( 'pkgpart' => $p->{'pkgpart'},
2671 'quantity' => $p->{'quantity'} || 1,
2674 my $new_pkg = qsearchs('part_pkg', { 'pkgpart' => $p->{pkgpart} } )
2675 or return { 'error' => "unknown package $p->{pkgpart}" };
2677 return { error=>$err_or_cust_pkg, pkgnum=>$cust_pkg->pkgnum }
2678 unless ref($err_or_cust_pkg);
2681 if ( $conf->exists('signup_server-realtime') ) {
2683 my $bill_error = _do_bop_realtime( $cust_main, $status, 'no_invoice_void'=>1 );
2686 $err_or_cust_pkg->suspend;
2689 $err_or_cust_pkg->reexport;
2693 $err_or_cust_pkg->reexport;
2696 return { error => '', pkg => $new_pkg->pkg, pkgnum => $err_or_cust_pkg->pkgnum };
2700 sub order_recharge {
2703 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2704 return { 'error' => $session } if $context eq 'error';
2706 my $search = { 'custnum' => $custnum };
2707 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2708 my $cust_main = qsearchs('cust_main', $search )
2709 or return { 'error' => "unknown custnum $custnum" };
2711 my $status = $cust_main->status;
2712 my $cust_svc = qsearchs( 'cust_svc', { 'svcnum' => $p->{'svcnum'} } )
2713 or return { 'error' => "unknown service " . $p->{'svcnum'} };
2715 my $svc_x = $cust_svc->svc_x;
2716 my $part_pkg = $cust_svc->cust_pkg->part_pkg;
2719 map { $_ =~ /^recharge_(.*)$/; $1, $part_pkg->option($_, 1) }
2720 qw ( recharge_seconds recharge_upbytes recharge_downbytes
2721 recharge_totalbytes );
2722 my $amount = $part_pkg->option('recharge_amount', 1);
2724 my ($l, $v, $d) = $cust_svc->label; # blah
2725 my $pkg = "Recharge $v";
2727 my $bill_error = $cust_main->charge($amount, $pkg,
2728 "time: $vhash{seconds}, up: $vhash{upbytes}," .
2729 "down: $vhash{downbytes}, total: $vhash{totalbytes}",
2730 $part_pkg->taxclass); #meh
2732 my $conf = new FS::Conf;
2733 if ( $conf->exists('signup_server-realtime') && !$bill_error ) {
2735 $bill_error = _do_bop_realtime( $cust_main, $status );
2740 my $error = $svc_x->recharge (\%vhash);
2741 return { 'error' => $error } if $error;
2745 my $error = $bill_error;
2746 $error ||= $svc_x->recharge (\%vhash);
2747 return { 'error' => $error } if $error;
2750 return { error => '', svc => $cust_svc->part_svc->svc };
2754 sub _do_bop_realtime {
2755 my ($cust_main, $status, %opt) = @_;
2757 my $old_balance = $cust_main->balance;
2760 my $bill_error = $cust_main->bill(
2761 'return_bill' => \@cust_bill,
2764 $bill_error ||= $cust_main->apply_payments_and_credits;
2766 $bill_error ||= $cust_main->realtime_collect('selfservice' => 1);
2768 if ( $cust_main->balance > $old_balance
2769 && $cust_main->balance > 0
2770 && ( $cust_main->has_cust_payby_auto || $status eq 'suspended' )
2773 unless ( $opt{'no_invoice_void'} ) {
2775 #this used to apply a credit, but now we can void invoices...
2776 foreach my $cust_bill (@cust_bill) {
2777 my $voiderror = $cust_bill->void('automatic payment failed');
2778 warn "Error voiding cust bill after decline: $voiderror" if $voiderror;
2783 return { 'error' => '_decline', 'bill_error' => $bill_error };
2786 if ( $opt{'collect'} ) {
2787 my $collect_error = $cust_main->collect();
2788 return { 'error' => '_decline', 'bill_error' => $collect_error }
2789 if $collect_error; #?
2798 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2799 return { 'error' => $session } if $context eq 'error';
2801 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2802 or return { 'error' => "unknown custnum $custnum" };
2804 my @cust_pkg = sort { $a->bill <=> $b->bill }
2805 grep { $_->part_pkg->freq ne '0' }
2806 $cust_main->ncancelled_pkgs;
2808 #return { 'error' => 'No active packages to renew.' } unless @cust_pkg;
2810 my $total = $cust_main->balance;
2813 my $bill = $_->bill;
2814 $total += $_->part_pkg->base_recur($_, \$bill);
2815 my $renew_date = $_->part_pkg->add_freq($_->bill);
2817 'pkgnum' => $_->pkgnum,
2818 'amount' => sprintf('%.2f', $total),
2819 'bill_date' => $_->bill,
2820 'bill_date_pretty' => time2str('%x', $_->bill),
2821 'renew_date' => $renew_date,
2822 'renew_date_pretty' => time2str('%x', $renew_date),
2823 'expire_date' => $_->expire,
2824 'expire_date_pretty' => time2str('%x', $_->expire),
2829 return { 'dates' => \@array };
2833 sub payment_info_renew_info {
2835 my $renew_info = renew_info($p);
2836 my $payment_info = payment_info($p);
2837 return { %$renew_info,
2845 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2846 return { 'error' => $session } if $context eq 'error';
2848 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2849 or return { 'error' => "unknown custnum $custnum" };
2851 my $date = $p->{'date'};
2855 #freeside-daily -n -d $date fs_daily $custnum
2856 $cust_main->bill_and_collect( 'time' => $date,
2857 'invoice_time' => $now,
2858 'actual_time' => $now,
2859 'check_freq' => '1d',
2862 return { 'error' => '' };
2868 my $session = _cache->get($p->{'session_id'})
2869 or return { 'error' => "Can't resume session" }; #better error message
2871 my $custnum = $session->{'custnum'};
2873 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2874 or return { 'error' => "unknown custnum $custnum" };
2876 my $conf = new FS::Conf;
2878 $conf->config('selfservice-self_suspend_reason', $cust_main->agentnum)
2879 or return { 'error' => 'Permission denied' };
2881 my $pkgnum = $p->{'pkgnum'};
2883 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
2884 'pkgnum' => $pkgnum, } )
2885 or return { 'error' => "unknown pkgnum $pkgnum" };
2887 my $error = $cust_pkg->suspend(reason => $reasonnum);
2888 return { 'error' => $error };
2894 my $session = _cache->get($p->{'session_id'})
2895 or return { 'error' => "Can't resume session" }; #better error message
2897 my $custnum = $session->{'custnum'};
2898 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2899 or return { 'error' => "unknown custnum $custnum" };
2901 my $pkgnum = $p->{'pkgnum'};
2902 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
2903 'pkgnum' => $pkgnum, } )
2904 or return { 'error' => "unknown pkgnum $pkgnum" };
2906 my $error = $cust_pkg->cancel( 'quiet' => 1,
2907 'date' => $p->{'date'},
2909 return { 'error' => $error };
2912 sub provision_phone {
2915 @bulkdid = @{$p->{'bulkdid'}} if $p->{'bulkdid'};
2917 #editing an existing phone number
2918 if ( $p->{'svcnum'} && $p->{'svcnum'} =~ /^\d+$/ ) {
2919 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2920 return { 'error' => $session } if $context eq 'error';
2922 my $svc_phone = qsearchs('svc_phone', { svcnum => $p->{'svcnum'} });
2923 return { 'error' => 'service not found' } unless $svc_phone;
2924 return { 'error' => 'invalid svcnum' }
2925 if $svc_phone && $svc_phone->cust_svc->cust_pkg->custnum != $custnum;
2927 $svc_phone->email($p->{'email'})
2928 if $svc_phone->email ne $p->{'email'} && $p->{'email'} =~ /^([\w\.\d@]+|)$/;
2929 $svc_phone->forwarddst($p->{'forwarddst'})
2930 if $svc_phone->forwarddst ne $p->{'forwarddst'}
2931 && $p->{'forwarddst'} =~ /^(\d+|)$/;
2932 return { 'error' => $svc_phone->replace };
2936 unless ( $p->{'lnp'} ) {
2937 $p->{'lnp_desired_due_date'} = parse_datetime($p->{'lnp_desired_due_date'});
2938 $p->{'lnp_status'} = "portingin";
2939 return _provision( 'FS::svc_phone',
2940 [qw(lnp_desired_due_date lnp_other_provider
2941 lnp_other_provider_account phonenum countrycode lnp_status)],
2942 [qw(phonenum countrycode)],
2948 # single DID order (the usual case)
2949 unless (scalar(@bulkdid)) {
2950 return _provision( 'FS::svc_phone',
2951 [qw(phonenum countrycode)],
2952 [qw(phonenum countrycode)],
2958 # bulk DID order case
2960 foreach my $did ( @bulkdid ) {
2961 $did =~ s/[^0-9]//g;
2962 $error = _provision( 'FS::svc_phone',
2963 [qw(phonenum countrycode)],
2964 [qw(phonenum countrycode)],
2966 'pkgnum' => $p->{'pkgnum'},
2967 'svcpart' => $p->{'svcpart'},
2969 'countrycode' => $p->{'countrycode'},
2970 'session_id' => $p->{'session_id'},
2973 return $error if ($error->{'error'} && length($error->{'error'}) > 1);
2975 { 'bulkdid' => [ @bulkdid ], 'svc' => $error->{'svc'} }
2980 warn "provision_pbx called\n"
2983 warn "provision_pbx calling _provision\n"
2985 _provision( 'FS::svc_pbx',
2986 [qw(id title max_extensions max_simultaneous ip_addr)],
2987 [qw(id title max_extensions max_simultaneous ip_addr)],
2993 sub provision_acct {
2995 warn "provision_acct called\n"
2998 return { 'error' => gettext('passwords_dont_match') }
2999 if $p->{'_password'} ne $p->{'_password2'};
3000 return { 'error' => gettext('empty_password') }
3001 unless length($p->{'_password'});
3003 if ($p->{'domsvc'}) {
3004 my %domains = domain_select_hash FS::svc_acct(map { $_ => $p->{$_} }
3005 qw ( svcpart pkgnum ) );
3006 return { 'error' => gettext('invalid_domain') }
3007 unless ($domains{$p->{'domsvc'}});
3010 warn "provision_acct calling _provision\n"
3012 _provision( 'FS::svc_acct',
3013 [qw(username _password domsvc)],
3014 [qw(username _password domsvc)],
3020 sub provision_external {
3022 #_provision( 'FS::svc_external', [qw(id title)], [qw(id title)], $p, @_ );
3023 _provision( 'FS::svc_external',
3031 sub provision_forward {
3033 _provision( 'FS::svc_forward',
3034 ['srcsvc','src','dstsvc','dst'],
3041 my( $class, $fields, $return_fields, $p ) = splice(@_, 0, 4);
3042 warn "_provision called for $class\n"
3045 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3046 return { 'error' => $session } if $context eq 'error';
3048 my $search = { 'custnum' => $custnum };
3049 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3050 my $cust_main = qsearchs('cust_main', $search )
3051 or return { 'error' => "unknown custnum $custnum" };
3053 my $pkgnum = $p->{'pkgnum'};
3055 warn "searching for custnum $custnum pkgnum $pkgnum\n"
3057 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
3058 'pkgnum' => $pkgnum,
3060 or return { 'error' => "unknown pkgnum $pkgnum" };
3062 warn "searching for svcpart ". $p->{'svcpart'}. "\n"
3064 my $part_svc = qsearchs('part_svc', { 'svcpart' => $p->{'svcpart'} } )
3065 or return { 'error' => "unknown svcpart $p->{'svcpart'}" };
3067 return { error=> 'svcpart '. $p->{'svcpart'}. " is not a $class definition" }
3068 if $class ne 'FS::'. $part_svc->svcdb;
3070 warn "creating $class record\n"
3072 my $svc_x = $class->new( {
3073 'pkgnum' => $p->{'pkgnum'},
3074 'svcpart' => $p->{'svcpart'},
3075 map { $_ => $p->{$_} } @$fields
3078 my %insert_args = ();
3079 #i shouldn't be a special case here (pass an option or something)
3080 if ( $class eq 'FS::svc_phone'
3081 && grep length($p->{$_}), @location_editable_fields
3084 $insert_args{'cust_location'} = new FS::cust_location {
3085 map { $_ => $p->{$_} } @location_editable_fields
3089 warn "inserting $class record\n"
3091 my $error = $svc_x->insert(%insert_args);
3094 warn "finding inserted record for svcnum ". $svc_x->svcnum. "\n"
3096 $svc_x = qsearchs($svc_x->table, { 'svcnum' => $svc_x->svcnum })
3099 my $return = { 'svc' => $part_svc->svc,
3101 map { $_ => $svc_x->get($_) } @$return_fields
3103 warn "_provision returning ". Dumper($return). "\n"
3112 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3113 return { 'error' => $session } if $context eq 'error';
3115 my $search = { 'custnum' => $custnum };
3116 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3117 my $cust_main = qsearchs('cust_main', $search )
3118 or return { 'error' => "unknown custnum $custnum" };
3120 my $pkgnum = $p->{'pkgnum'};
3122 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
3123 'pkgnum' => $pkgnum,
3125 or return { 'error' => "unknown pkgnum $pkgnum" };
3127 my $svcpart = $p->{'svcpart'};
3129 my $pkg_svc = qsearchs('pkg_svc', { 'pkgpart' => $cust_pkg->pkgpart,
3130 'svcpart' => $svcpart, } )
3131 or return { 'error' => "unknown svcpart $svcpart for pkgnum $pkgnum" };
3132 my $part_svc = $pkg_svc->part_svc;
3134 my $conf = new FS::Conf;
3137 'svc' => $part_svc->svc,
3138 'svcdb' => $part_svc->svcdb,
3139 'pkgnum' => $pkgnum,
3140 'svcpart' => $svcpart,
3141 'custnum' => $custnum,
3143 'security_phrase' => 0, #XXX !
3144 'svc_acct_pop' => [], #XXX !
3146 'init_popstate' => '',
3151 small_custview( $cust_main, $conf->config('countrydefault') ),
3155 if ($p->{'svcnum'} && $p->{'svcnum'} =~ /^\d+$/
3156 && $ret->{'svcdb'} eq 'svc_phone') {
3157 $ret->{'svcnum'} = $p->{'svcnum'};
3158 my $svc_phone = qsearchs('svc_phone', { svcnum => $p->{'svcnum'} });
3159 if ( $svc_phone && $svc_phone->cust_svc->cust_pkg->custnum == $custnum ) {
3160 $ret->{'email'} = $svc_phone->email;
3161 $ret->{'forwarddst'} = $svc_phone->forwarddst;
3165 if ($ret->{'svcdb'} eq 'svc_forward') {
3166 $ret->{'forward_emails'} = {$cust_pkg->forward_emails()};
3172 sub unprovision_svc {
3175 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3176 return { 'error' => $session } if $context eq 'error';
3178 my $search = { 'custnum' => $custnum };
3179 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3180 my $cust_main = qsearchs('cust_main', $search )
3181 or return { 'error' => "unknown custnum $custnum" };
3183 my $svcnum = $p->{'svcnum'};
3185 my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $svcnum, } )
3186 or return { 'error' => "unknown svcnum $svcnum" };
3188 return { 'error' => "Service $svcnum does not belong to customer $custnum" }
3189 unless $cust_svc->cust_pkg->custnum == $custnum;
3191 my $conf = new FS::Conf;
3193 return { 'svc' => $cust_svc->part_svc->svc,
3194 'error' => $cust_svc->cancel,
3196 small_custview( $cust_main, $conf->config('countrydefault') ),
3201 sub myaccount_passwd {
3203 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3204 return { 'error' => $session } if $context eq 'error';
3206 return { 'error' => "New passwords don't match." }
3207 if $p->{'new_password'} ne $p->{'new_password2'};
3209 return { 'error' => 'Enter new password' }
3210 unless length($p->{'new_password'});
3212 #my $search = { 'custnum' => $custnum };
3213 #$search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3214 $custnum =~ /^(\d+)$/ or die "illegal custnum";
3215 my $search = " AND custnum = $1";
3216 $search .= " AND agentnum = ". $session->{'agentnum'} if $context eq 'agent';
3218 my $svc_acct = qsearchs( {
3219 'table' => 'svc_acct',
3220 'addl_from' => 'LEFT JOIN cust_svc USING ( svcnum ) '.
3221 'LEFT JOIN cust_pkg USING ( pkgnum ) '.
3222 'LEFT JOIN cust_main USING ( custnum ) ',
3223 'hashref' => { 'svcnum' => $p->{'svcnum'}, },
3224 'extra_sql' => $search, #important
3226 or return { 'error' => "Service not found" };
3230 my $conf = new FS::Conf;
3232 return { 'error' => 'Incorrect current password.' }
3233 if ( exists($p->{'old_password'})
3234 || $conf->exists('selfservice-password_change_oldpass')
3236 && ! $svc_acct->check_password($p->{'old_password'});
3238 $error ||= $svc_acct->is_password_allowed($p->{'new_password'})
3239 || $svc_acct->set_password($p->{'new_password'})
3240 || $svc_acct->replace();
3242 #regular pw change in self-service should change contact pw too, otherwise its
3243 #way too confusing. hell its confusing they're separate at all, but alas.
3244 #need to support the "ISP provides email that's used as a contact email" case
3246 my $contact = FS::contact->by_selfservice_email($svc_acct->email);
3247 if ( $contact && qsearchs('cust_contact', { contactnum=> $contact->contactnum,
3248 custnum => $custnum,
3249 selfservice_access => 'Y',
3253 #svc_acct was successful but this one returns an error? "shouldn't happen"
3254 #don't recheck is_password_allowed here; if the svc_acct password was
3255 #legal, that's good enough
3256 $error ||= $contact->change_password($p->{'new_password'});
3259 my($label, $value) = $svc_acct->cust_svc->label;
3261 return { 'error' => $error,
3271 my $info = skin_info($p);
3273 my $conf = new FS::Conf;
3274 my $verification = $conf->config('selfservice-password_reset_verification')
3275 or return { %$info, 'error' => 'Password resets disabled' };
3280 if ( $p->{'email'} ) { #new-style, changes contact and svc_acct
3282 $contact = FS::contact->by_selfservice_email($p->{'email'});
3285 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
3286 $cust_main = $cust_contact[0]->cust_main if scalar(@cust_contact) == 1;
3289 #also look for an svc_acct, otherwise it would be super confusing
3291 my($username, $domain) = split('@', $p->{'email'});
3292 my $svc_domain = qsearchs('svc_domain', { 'domain' => $domain } );
3293 if ( $svc_domain ) {
3294 $svc_acct = qsearchs('svc_acct', { 'username' => $username,
3295 'domsvc' => $svc_domain->svcnum }
3298 my $cust_pkg = $svc_acct->cust_svc->cust_pkg;
3299 $cust_main ||= $cust_pkg->cust_main if $cust_pkg;
3301 #precaution: don't change svc_acct password not part of the same
3302 # customer as contact
3303 $svc_acct = '' if ! $cust_pkg
3304 || $cust_pkg->custnum != $cust_main->custnum;
3309 return { %$info, 'error' => 'Email address not found' }
3310 unless $contact || $svc_acct;
3312 } elsif ( $p->{'username'} ) { #old style, looks in svc_acct only
3314 my $svc_domain = qsearchs('svc_domain', { 'domain' => $p->{'domain'} } )
3315 or return { %$info, 'error' => 'Account not found' };
3317 $svc_acct = qsearchs('svc_acct', { 'username' => $p->{'username'},
3318 'domsvc' => $svc_domain->svcnum }
3320 or return { %$info, 'error' => 'Account not found' };
3322 my $cust_pkg = $svc_acct->cust_svc->cust_pkg
3323 or return { %$info, 'error' => 'Account not found' };
3325 $cust_main = $cust_pkg->cust_main;
3329 return { %$info, 'error' => 'Multi-customer contacts incompatible with customer-based verification' }
3330 if ! $cust_main && $verification ne 'email';
3333 'email' => sub { 1; },
3335 my( $p, $cust_main ) = @_;
3336 $cust_main->payby =~ /^(CARD|DCRD|CHEK|DCHK)$/
3337 && $p->{'paymask'} eq substr($cust_main->paymask, -4)
3340 my( $p, $cust_main ) = @_;
3341 my $cust_pay = qsearchs({
3342 'table' => 'cust_pay',
3343 'hashref' => { 'custnum' => $cust_main->custnum },
3344 'order_by' => 'ORDER BY _date DESC LIMIT 1',
3348 $p->{'amount'} == $cust_pay->paid;
3351 my( $p, $cust_main ) = @_;
3352 $p->{'zip'} eq $cust_main->zip
3353 || ( $cust_main->ship_zip && $p->{'zip'} eq $cust_main->ship_zip );
3357 foreach my $verify ( split(',', $verification) ) {
3359 &{ $verify{$verify} }( $p, $cust_main )
3360 or return { %$info, 'error' => 'Account not found' };
3364 #okay, we're verified
3368 my $error = $contact->send_reset_email(
3369 'svcnum' => ($svc_acct ? $svc_acct->svcnum : ''),
3373 return { %$info, 'error' => $error }; #????
3376 } elsif ( $svc_acct ) {
3378 #create a unique session
3380 my $reset_session = {
3381 'svcnum' => $svc_acct->svcnum,
3382 'agentnum' => $svc_acct->cust_main->agentnum,
3385 my $timeout = '1 hour'; #?
3387 my $reset_session_id;
3389 $reset_session_id = sha512_hex(time(). {}. rand(). $$)
3390 } until ( ! defined _cache->get("reset_passwd_$reset_session_id") );
3393 _cache->set( "reset_passwd_$reset_session_id", $reset_session, $timeout );
3397 my $msgnum = $conf->config('selfservice-password_reset_msgnum',
3398 $cust_main->agentnum);
3399 #die "selfservice-password_reset_msgnum unset" unless $msgnum;
3400 return { %$info, 'error' => "selfservice-password_reset_msgnum unset" }
3402 my $msg_template = qsearchs('msg_template', { msgnum => $msgnum } );
3403 my $error = $msg_template->send( 'cust_main' => $cust_main,
3404 'object' => $svc_acct,
3405 'substitutions' => {
3406 'session_id' => $reset_session_id,
3410 return { %$info, 'error' => $error }; #????
3415 return { %$info, 'error' => '' };
3418 sub check_reset_passwd {
3421 my $conf = new FS::Conf;
3422 my $verification = $conf->config('selfservice-password_reset_verification')
3423 or return { 'error' => 'Password resets disabled' };
3425 my $reset_session = _cache->get('reset_passwd_'. $p->{'session_id'})
3426 or return { 'error' => "Can't resume session" }; #better error message
3428 if ( $reset_session->{'svcnum'} ) {
3430 my $svcnum = $reset_session->{'svcnum'};
3432 my $svc_acct = qsearchs('svc_acct', { 'svcnum' => $svcnum } )
3433 or return { 'error' => "Service not found" };
3435 $p->{'agentnum'} = $svc_acct->cust_svc->cust_pkg->cust_main->agentnum;
3436 my $info = skin_info($p);
3440 'session_id' => $p->{'session_id'},
3441 'username' => $svc_acct->username,
3444 } elsif ( $reset_session->{'contactnum'} ) {
3446 my $contactnum = $reset_session->{'contactnum'};
3448 my $contact = qsearchs('contact', { 'contactnum' => $contactnum } )
3449 or return { 'error' => "Contact not found" };
3451 my @contact_email = $contact->contact_email;
3452 return { 'error' => 'No contact email' } unless @contact_email;
3454 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
3455 $p->{'agentnum'} = $cust_contact[0]->cust_main->agentnum
3456 if scalar(@cust_contact) == 1;
3457 my $info = skin_info($p);
3461 'session_id' => $p->{'session_id'},
3462 'email' => $contact_email[0]->email, #the first?
3467 return { 'error' => 'No svcnum or contactnum in session' }; #??
3473 sub process_reset_passwd {
3476 my $conf = new FS::Conf;
3477 my $verification = $conf->config('selfservice-password_reset_verification')
3478 or return { 'error' => 'Password resets disabled' };
3480 my $reset_session = _cache->get('reset_passwd_'. $p->{'session_id'})
3481 or return { 'error' => "Can't resume session" }; #better error message
3486 if ( $reset_session->{'svcnum'} ) {
3488 my $svcnum = $reset_session->{'svcnum'};
3490 $svc_acct = qsearchs('svc_acct', { 'svcnum' => $svcnum } )
3491 or return { 'error' => "Service not found" };
3493 $p->{'agentnum'} ||= $svc_acct->cust_svc->cust_pkg->cust_main->agentnum;
3494 $info ||= skin_info($p);
3499 if ( $reset_session->{'contactnum'} ) {
3501 my $contactnum = $reset_session->{'contactnum'};
3503 $contact = qsearchs('contact', { 'contactnum' => $contactnum } )
3504 or return { 'error' => "Contact not found" };
3506 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
3507 $p->{'agentnum'} = $cust_contact[0]->cust_main->agentnum
3508 if scalar(@cust_contact) == 1;
3509 $info ||= skin_info($p);
3513 return { %$info, 'error' => "New passwords don't match." }
3514 if $p->{'new_password'} ne $p->{'new_password2'};
3516 return { %$info, 'error' => 'Enter new password' }
3517 unless length($p->{'new_password'});
3521 my $error ||= $svc_acct->is_password_allowed($p->{'new_password'})
3522 || $svc_acct->set_password($p->{'new_password'})
3523 || $svc_acct->replace();
3525 return { %$info, 'error' => $error } if $error;
3527 #my($label, $value) = $svc_acct->cust_svc->label;
3528 #return { 'error' => $error,
3529 # #'label' => $label,
3530 # #'value' => $value,
3537 my $error = $contact->is_password_allowed($p->{'new_password'})
3538 || $contact->change_password($p->{'new_password'});
3540 return { %$info, 'error' => $error }; # if $error;
3544 #password changed ,so remove session, don't want it reused
3545 _cache->remove($p->{'session_id'});
3547 return { %$info, 'error' => '' };
3551 sub validate_passwd {
3555 %result = ( 'fieldid' => $p->{'fieldid'} )
3556 if $p->{'fieldid'} =~ /^\w+$/;
3558 return { %result, 'password_invalid' => 'Enter new password' }
3559 unless length($p->{'check_password'});
3562 if ($p->{'svcnum'}) {
3563 # false laziness with myaccount_passwd
3564 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3565 return { %result, 'error' => $session } if $context eq 'error';
3567 $custnum =~ /^(\d+)$/ or die "illegal custnum";
3568 my $search = " AND custnum = $1";
3569 $search .= " AND agentnum = ". $session->{'agentnum'} if $context eq 'agent';
3571 $svc_acct = qsearchs( {
3572 'table' => 'svc_acct',
3573 'addl_from' => 'LEFT JOIN cust_svc USING ( svcnum ) '.
3574 'LEFT JOIN cust_pkg USING ( pkgnum ) '.
3575 'LEFT JOIN cust_main USING ( custnum ) ',
3576 'hashref' => { 'svcnum' => $p->{'svcnum'}, },
3577 'extra_sql' => $search, #important
3579 or return { %result, 'error' => "Service not found" };
3580 # end false laziness
3583 $svc_acct ||= new FS::svc_acct {};
3585 my $error = $svc_acct->is_password_allowed($p->{'check_password'});
3586 return { %result, 'password_invalid' => $error } if $error;
3587 return { %result, 'password_valid' => 1 };
3592 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3593 return { 'error' => $session } if $context eq 'error';
3596 if ( $session->{'pkgnum'} ) {
3598 #tickets for specific service with pkg-balances on
3599 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
3600 'pkgnum' => $session->{'pkgnum'} })
3601 or return { 'error' => 'unknown package' };
3602 foreach my $cust_svc ( $cust_pkg->cust_svc ) {
3603 push @tickets, $cust_svc->tickets( $p->{status} );
3608 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
3609 or return { 'error' => "unknown custnum $custnum" };
3611 @tickets = $cust_main->tickets( $p->{status} );
3614 # unavoidable false laziness w/ httemplate/view/cust_main/tickets.html
3615 if ( $FS::TicketSystem::system && FS::TicketSystem->selfservice_priority ) {
3617 @tickets = grep { $_->{'_selfservice_priority'}
3618 !~ /^\s*(closed?|resolved?|done)\s*/i }
3621 my $conf = new FS::Conf;
3622 my $dir = $conf->exists('ticket_system-priority_reverse') ? -1 : 1;
3626 ($a->{'_selfservice_priority'} eq '') <=>
3627 ($b->{'_selfservice_priority'} eq '')
3630 ($b->{'_selfservice_priority'} <=> $a->{'_selfservice_priority'})
3636 +{ tickets => \@tickets };
3643 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3644 return { 'error' => $session } if $context eq 'error';
3646 warn "$me create_ticket: initializing ticket system\n" if $DEBUG;
3647 FS::TicketSystem->init();
3649 my $conf = new FS::Conf;
3650 my $queue = $p->{'queue'}
3651 || $conf->config('ticket_system-selfservice_queueid')
3652 || $conf->config('ticket_system-default_queueid');
3654 warn "$me create_ticket: creating ticket\n" if $DEBUG;
3655 my $err_or_ticket = FS::TicketSystem->create_ticket(
3656 '', #create RT session based on FS CurrentUser (fs_selfservice)
3658 'custnum' => $custnum,
3659 'svcnum' => $session->{'svcnum'},
3660 map { $_ => $p->{$_} } qw( requestor cc subject message mime_type )
3663 if ( ref($err_or_ticket) ) {
3664 warn "$me create_ticket: successful: ". $err_or_ticket->id. "\n"
3666 return { 'error' => '',
3667 'ticket_id' => $err_or_ticket->id,
3670 warn "$me create_ticket: unsuccessful: $err_or_ticket\n"
3672 return { 'error' => $err_or_ticket };
3680 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3681 return { 'error' => $session } if $context eq 'error';
3683 return { error => 'requested format not implemented' }
3684 unless ($p->{'format'} eq 'csv' || $p->{'format'} eq 'xls');
3686 my $conf = new FS::Conf;
3687 my $age_threshold = 0;
3688 $age_threshold = time() - $conf->config('selfservice-recent-did-age')
3689 if ($p->{'recentonly'} && $conf->exists('selfservice-recent-did-age'));
3691 my $search = { 'custnum' => $custnum };
3692 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3693 my $cust_main = qsearchs('cust_main', $search )
3694 or return { 'error' => "unknown custnum $custnum" };
3696 # does it make more sense to just run one sql query for this instead of all the
3697 # insanity below? would increase performance greately for large data sets?
3699 foreach my $cust_pkg ( $cust_main->ncancelled_pkgs ) {
3700 my @part_svc = $cust_pkg->part_svc;
3701 foreach my $part_svc ( @part_svc ) {
3702 if($part_svc->svcdb eq 'svc_phone'){
3703 my @cust_pkg_svc = @{$part_svc->cust_pkg_svc};
3704 foreach my $cust_pkg_svc ( @cust_pkg_svc ) {
3705 push @svc_phone, $cust_pkg_svc->svc_x
3706 if $cust_pkg_svc->date_inserted >= $age_threshold;
3714 my($xls_r,$xls_c) = (0,0);
3717 my @fields = qw( countrycode phonenum pin sip_password phone_name );
3718 if($p->{'format'} eq 'csv') {
3719 $csv = new Text::CSV_XS { 'always_quote' => 1,
3722 return { 'error' => 'Unable to create CSV' } unless $csv->combine(@fields);
3723 $content .= $csv->string;
3725 elsif($p->{'format'} eq 'xls') {
3726 my $XLS1 = new IO::Scalar \$content;
3727 $xls_workbook = Spreadsheet::WriteExcel->new($XLS1)
3728 or return { 'error' => "Error opening .xls file: $!" };
3729 $xls = $xls_workbook->add_worksheet('DIDs');
3730 foreach ( @fields ) {
3731 $xls->write(0,$xls_c++,$_);
3736 foreach my $svc_phone ( @svc_phone ) {
3737 my @cols = map { $svc_phone->$_ } @fields;
3738 if($p->{'format'} eq 'csv') {
3739 return { 'error' => 'Unable to create CSV' }
3740 unless $csv->combine(@cols);
3741 $content .= $csv->string;
3743 elsif($p->{'format'} eq 'xls') {
3746 $xls->write($xls_r,$xls_c++,$_);
3752 $xls_workbook->close() if $p->{'format'} eq 'xls';
3754 { content => $content, format => $p->{'format'}, };
3759 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3760 return { 'error' => $session } if $context eq 'error';
3762 # warn "$me get_ticket: initializing ticket system\n" if $DEBUG;
3763 # FS::TicketSystem->init();
3764 # return { 'error' => 'get_ticket configuration error' }
3765 # if $FS::TicketSystem::system ne 'RT_Internal';
3767 # check existence and ownership as part of this
3768 warn "$me get_ticket: fetching ticket\n" if $DEBUG;
3769 my $rt_session = FS::TicketSystem->session('');
3770 my $Ticket = FS::TicketSystem->get_ticket_object(
3772 ticket_id => $p->{'ticket_id'},
3775 return { 'error' => 'ticket not found' } if !$Ticket;
3777 if ( length( $p->{'subject'} || '' ) ) {
3779 if ( $p->{'subject'} ne $Ticket->Subject ) {
3780 my ($val, $msg) = $Ticket->SetSubject($p->{'subject'});
3781 return { 'error' => "unable to set subject: $msg" } if !$val;
3785 if(length($p->{'reply'})) {
3786 my @err_or_res = FS::TicketSystem->correspond_ticket(
3788 'ticket_id' => $p->{'ticket_id'},
3789 'content' => $p->{'reply'},
3792 return { 'error' => 'unable to reply to ticket' }
3793 unless ( $err_or_res[0] != 0 && defined $err_or_res[2] );
3796 warn "$me get_ticket: getting ticket history\n" if $DEBUG;
3797 my $err_or_ticket = FS::TicketSystem->get_ticket(
3799 'ticket_id' => $p->{'ticket_id'},
3802 if ( !ref($err_or_ticket) ) { # there is no way this should ever happen
3803 warn "$me get_ticket: unsuccessful: $err_or_ticket\n"
3805 return { 'error' => $err_or_ticket };
3808 my @custs = @{$err_or_ticket->{'custs'}};
3809 my @txns = @{$err_or_ticket->{'txns'}};
3812 # superseded by check in get_ticket_object
3813 #return { 'error' => 'invalid ticket requested' }
3814 #unless grep($_ eq $custnum, @custs);
3816 foreach my $txn ( @txns ) {
3817 push @filtered_txns, $txn
3818 if ($txn->{'type'} eq 'EmailRecord'
3819 || $txn->{'type'} eq 'Correspond'
3820 || $txn->{'type'} eq 'Create');
3823 warn "$me get_ticket: successful: \n"
3825 return { 'error' => '',
3826 'transactions' => \@filtered_txns,
3827 'ticket_fields' => $err_or_ticket->{'fields'},
3828 'ticket_id' => $p->{'ticket_id'},
3832 sub adjust_ticket_priority {
3834 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3835 return { 'error' => $session } if $context eq 'error';
3837 # warn "$me adjust_ticket_priority: initializing ticket system\n" if $DEBUG;
3838 # FS::TicketSystem->init;
3839 my $ss_priority = FS::TicketSystem->selfservice_priority;
3841 return { 'error' => 'adjust_ticket_priority configuration error' }
3842 if $FS::TicketSystem::system ne 'RT_Internal'
3845 my $values = $p->{'values'}; #hashref, id => priority value
3848 foreach my $id (keys %$values) {
3849 warn "$me adjust_ticket_priority: fetching ticket $id\n" if $DEBUG;
3850 my $Ticket = FS::TicketSystem->get_ticket_object('',
3852 'custnum' => $custnum,
3855 $ticket_error{$id} = 'ticket not found';
3859 # RT API stuff--would we gain anything by wrapping this in FS::TicketSystem?
3860 # We're not going to implement it for RT_External.
3861 my $old_value = $Ticket->FirstCustomFieldValue($ss_priority);
3862 my $new_value = $values->{$id};
3863 next if $old_value eq $new_value;
3865 warn "$me adjust_ticket_priority: updating ticket $id\n" if $DEBUG;
3867 # AddCustomFieldValue works fine (replacing any existing value) if it's
3868 # a single-valued custom field, which it should be. If it's not, you're
3869 # doing something wrong.
3871 if ( length($new_value) ) {
3872 ($val, $msg) = $Ticket->AddCustomFieldValue(
3873 Field => $ss_priority,
3874 Value => $new_value,
3878 ($val, $msg) = $Ticket->DeleteCustomFieldValue(
3879 Field => $ss_priority,
3880 Value => $old_value,
3884 $ticket_error{$id} = $msg if !$val;
3885 warn "$me adjust_ticket_priority: $id: $msg\n" if $DEBUG and !$val;
3887 return { 'error' => '',
3888 'ticket_error' => \%ticket_error,
3889 %{ customer_info($p) } # send updated customer info back
3895 sub _custoragent_session_custnum {
3898 my($context, $session, $custnum);
3899 if ( $p->{'session_id'} ) {
3901 $context = 'customer';
3902 $session = _cache->get($p->{'session_id'})
3903 or return ( 'error' => "Can't resume session" ); #better error message
3904 $custnum = $session->{'custnum'};
3906 } elsif ( $p->{'agent_session_id'} ) {
3909 my $agent_cache = new FS::ClientAPI_SessionCache( {
3910 'namespace' => 'FS::ClientAPI::Agent',
3912 $session = $agent_cache->get($p->{'agent_session_id'})
3913 or return ( 'error' => "Can't resume session" ); #better error message
3914 $custnum = $p->{'custnum'};
3918 return ( 'error' => "Can't resume session" ); #better error message
3921 ($context, $session, $custnum);