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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
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<head>
<title>Freeside Features</title>
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<div id="content1">
<h6>Features</h6>
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<th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
Ivan Kohler <ivan@freeside.biz> or phone +1 415 462 1624 </span> </th>
</tr>
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-->
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<table width="100%" cellspacing="0" cellpadding="0" class="dev">
<tr>
<th align="left" valign="top"><a name="install"><h3>CRM/Sales features</h3></a></th>
</tr>
<tr>
<td align="left" valign="top">
<h4><b></b>PROSPECTS</h4>
<ul class="indented">
<li> Prospect and contact tracking and reporting.</li>
</ul>
<h4><b></b>QUOTATIONS</h4>
<ul class="indented">
<li>Generate email and print quotations
<li>Discounts, one-off charges
<li>Tax quotation
</ul>
<h4><b></b>CONVERSION</h4>
<ul class="indented">
<li>Customer conversion via quotations
<li>Customer conversion via external qualification (e.g. DSL)
</ul>
</td>
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</table>
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<th align="left" valign="top"><a name="install"><h3>Billing features</h3></a></th>
</tr>
<tr>
<td align="left" valign="top">
<h4><b></b>BILLING</h4>
<ul class="indented">
<li>Flexible pricing and rating plans including anniversary billing,
pro-rating, usage based billing and more. Plug-in system allows easy
addition of new pricing plans. </li>
<li>Discounts
<li>RADIUS usage billing
<li>SNMP usage billing on 95th percentile and/or volume
<li>VoIP/telco rating and billing, including DID inventory, rate plans, free
minutes, caps, toll-free billing, termination billing, more</li>
<li>Wholesale billing and re-billing
<li>Real-time CDR rating with credit limits, fraud monitoring and alerting
</ul>
<h4><b></b>TAXATION AND FEES</h4>
<ul class="indented">
<li>Internal tax engine or integration with external tax bureaus.
<li>Configure taxation based on locale and product
<li>Internal fee system for late fees, card surcharges, returned check
fees, etc.
<li>State specific taxes: Texas tax, Washington state districts
<li>Support for CCH, Avalara, Billsoft, SureTax services
</ul>
<h4><b></b>INVOICING</h4>
<ul class="indented">
<li>Email invoices in HTML and/or PDF
<li>Printed invoices, local, network printers
<li>Local spooling for on-demand printing
<li>Third-party print service integration
<li>Invoice presentment via customer portal
<li>Converged invoicing for internet, telephony, other services.
<li>Options for summary pages, invoice sections, CDR usage, more.
</ul>
<h4><b></b>PAYMENTS</h4>
<ul class="indented">
<li>Real-time credit card and electronic check processing with all major
processing gateways, including IPPay, Braintree, Authorize.Net, and 60+ others.
<li>PayPal support
<li>Batch ACH and card processing
<li>Tracking of additional payment types (check, cash, wire transfer, etc.)
<li>Payment upload
</ul>
<h4><b></b>CUSTOMERS</h4>
<ul class="indented">
<li>Address standardizaion via USPS or commercial services (TomTom successor, Melissa Data)
<li>Geolocation via Google Maps and other services
<li>Customer notes and sticky notes
<li>Complete change and payment history
<li>Multiple contacts
<li>Multiple cards on file
</ul>
<h4><b></b>SERVICES</h4>
<ul class="indented">
<li>Accounts
<li>Hardware services and tracking
<li>Telephony services: phone numbers (DIDs), PBXes, circuits
<li>Internet services: DSL, wireless broadband, circuits
<li>Cable service
<li>Dish network
<li>Alarm service
<li>Hosting services: domains, certificates, forwards, mailing lists, hosting
<li>Externally-tracked generic services
</ul>
<h4><b></b>COMMISSIONS</h4>
<ul class="indented">
<li>Automated commissions based on cost, price, configurable markup
<li>Commissions configurable per salesperson and product class
<li>Sales person commissions, company commissions, employee commissions
<li>Reporting
</ul>
<h4><b></b>REPORTING</h4>
<ul class="indented">
<li>Extensive reporting and graphing
<li>FCC 477 reporting, automatic census tract lookup with FFIEC or commercial services
<li>Report download to Excel and CSV
</ul>
</td>
</tr>
</table>
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<th align="left" valign="top"><a name="install"><h3>Operations features</h3></a></th>
</tr>
<tr>
<td align="left" valign="top">
<h4><b></b>INVENTORY</h4>
<ul class="indented">
<li>Netblock-aware IP address database
<li>Basic DID inventory option
<li>Advanced DID inventory option tracking upstream providers, orders and fulfillment
<li>Generic inventory for any data such as serial numbers or MAC addresses
</ul>
<h4><b></b>SCHEDULING</h4>
<ul class="indented">
<li>Installer availability and scheduling
</ul>
<h4><b></b>TOWERS</h4>
<ul class="indented">
<li>Tower database
<li>Import deployment zones from TowerCoverage.com files
</ul>
</td>
</tr>
</table>
</td></tr></table>
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<th align="left" valign="top"><a name="install"><h3>Provisioning features</h3></a></th>
</tr>
<tr>
<td align="left" valign="top">
<h4><b></b>EMAIL PROVISIONING</h4>
<ul class="indented">
<li>Email integration with open-source solutions including Postfix, VPopMail, Cyrus, shell accounts, LDAP, more
<li>Email integration with commercial vendors including Magicmail, Everyone.net, OpenSRS, Communigate, Plesk, CPanel, more
<li>Configurable generic provisioning via SSH commands, database changes, HTTP/HTTPS requests,
</ul>
<h4><b></b>RADIUS PROVISIONING</h4>
<ul class="indented">
<li>FreeRADIUS
<li>Radiator
<li>Aradial
</ul>
<h4><b></b>TELEPHONY PROVISIONING</h4>
<ul class="indented">
<li>Configurable generic provisioning via SSH commands, database changes, HTTP/HTTPS requests,
<li>Telephony integration with open-source switches/PBXes including Asterisk, FreeSwitch, FreePBX and A2Billing
<li>Telephony integration with commercial switches/PBXes including Netsapiens, Thirdlane, Huawei, Indosoft, ThinkTel
<li>Telephony integration with providers including VoIP Innovations, Vitelity, voip.ms, VoIPNow, more
<li>Telephony E911 integration with BulkVS, Dash, VoIP innovations, Northern, Indosoft, Thinktel, more
</ul>
<h4><b></b>MORE PROVISIONING</h4>
<ul class="indented">
<li>DNS integration with BIND
<li>Apache virutal host provisioning
<li>Amazon EC2 provisioning
<li>OpenSRS domain and certificate (and email) provisioning
<li>DSL provisioning with Ikano
<li>SOMA networks integration
</ul>
</td>
</tr>
</table>
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<th align="left" valign="top"><h3>Ticketing features</h3>
</th>
</tr>
<tr>
<td align="left" valign="top">
<h4>TICKETING</h4>
<ul class="indented">
<li> Complete, integrated trouble ticketing system included, based on
Request Tracker from Best Practical Solutions </li>
<li> Auto-responds to customer email, assigns a ticket number and allows
your staff to track requests collaboratively </li>
<li> Multiple queues, custom fields, templates, ticket associations, templates,
customizable workflow, and more. </li>
</ul>
</td>
</tr>
</table>
</td></tr></table>
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<th align="left" valign="top"><h3>Customer portal</h3>
</th>
</tr>
<tr>
<td align="left" valign="top">
<h4>CUSTOMER PORTAL</h4>
<ul class="indented">
<li>Online signup page with immediate credit card authorization and provisioning.</li>
<li>Customer self-care including invoice viewing, one-time and recurring
payments, adding and removing services, and password changes. </li>
<li>Simple API available to write your own self-service pages or applications.</li>
</ul>
</td>
</tr>
</table>
</td></tr></table>
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<th align="left" valign="top"><a name="support"><h3>Network Monitoring</h3></th>
</tr>
<tr>
<td align="left" valign="top">
<h4>NETWORK MONITORING</h4>
<ul class="indented">
<li> Complete, integrated network monitoring system included, based on
Torrus from K-Open GmbH</li>
<li>SNMP discovery, collection and graphing</li>
<li>95th percentile and volume billing</li>
</ul>
</td>
</tr>
</table>
</td></tr></table>
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<th align="left" valign="top"><a name="training"><h3>Resellers / Multi-tenant virtualization</h3></a></th>
</tr>
<tr>
<td align="left" valign="top">
<h4>RESELLERS</h4>
<ul class="indented">
<li>Unlimited resellers with branded invoices, individual pricing and
payment gateways.</li>
<li>Virtualized reseller access allows resellers access to only their
own customers.</li>
<li>Flexible, fine-grained access control<br>
</li>
</ul>
</td>
</tr>
</table>
</td></tr></table>
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<th align="left" valign="top"><a name="customization"><h3>Internationalization features</h3></a></th>
</tr>
<tr>
<td align="left" valign="top">
<h4>CURRENCY</h4>
<ul class="indented">
<li>Payment gateway support for non-USD currencies including EUR, CAD, GBP, AUD and more
<li>Multi-currency invoicing and payment tracking
</ul>
<h4>TRANSLATION</h4>
<ul class="indented">
<li>Localized invoices, per-customer language settings
<li>Localized interface, per-employee language settings
</ul>
<h4>TELEPHONY</h4>
<ul class="indented">
<li>Internationalized toll-free prefixes
</ul>
</td>
</tr>
</table>
</td></tr></table>
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<th align="left" valign="top"><a name="customization"><h3>Developer features</h3></a></th>
</tr>
<tr>
<td align="left" valign="top">
<h4>SKINNING</h4>
<ul class="indented">
<li>skinning self-service
</ul>
<h4>APIs</h4>
<ul class="indented">
<li>Language-independent web-service APIs for self-service and back-office functionality.
</ul>
</td>
</tr>
</table>
</td></tr></table>
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<th align="left" valign="top"><a name="customization"><h3>And more</h3></a></th>
</tr>
<tr>
<td align="left" valign="top">
</td>
</tr>
</table>
</td></tr></table>
<br>
<b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
<br><br>
</div>
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