PROSPECTS

• Prospect and contact tracking and reporting.

QUOTATIONS

• Generate email and print quotations
• Discounts, one-off charges
• Tax quotation

CONVERSION

• Customer conversion via quotations
• Customer conversion via external qualification (e.g. DSL)

BILLING

• Flexible pricing and rating plans including anniversary billing, pro-rating, usage based billing and more. Plug-in system allows easy addition of new pricing plans.
• Discounts
• RADIUS usage billing
• SNMP usage billing on 95th percentile and/or volume
• VoIP/telco rating and billing, including DID inventory, rate plans, free minutes, caps, toll-free billing, termination billing, more
• Wholesale billing and re-billing
• Real-time CDR rating with credit limits, fraud monitoring and alerting

TAXATION AND FEES

• Internal tax engine or integration with external tax bureaus.
• Configure taxation based on locale and product
• Internal fee system for late fees, card surcharges, returned check fees, etc.
• State specific taxes: Texas tax, Washington state districts
• Support for CCH, Avalara, Billsoft, SureTax services

INVOICING

• Email invoices in HTML and/or PDF
• Printed invoices, local, network printers
• Local spooling for on-demand printing
• Third-party print service integration
• Invoice presentment via customer portal
• Converged invoicing for internet, telephony, other services.
• Options for summary pages, invoice sections, CDR usage, more.

PAYMENTS

• Real-time credit card and electronic check processing with all major processing gateways, including IPPay, Braintree, Authorize.Net, and 60+ others.
• PayPal support
• Batch ACH and card processing
• Tracking of additional payment types (check, cash, wire transfer, etc.)
• Payment upload

CUSTOMERS

• Address standardizaion via USPS or commercial services (TomTom successor, Melissa Data)
• Geolocation via Google Maps and other services
• Customer notes and sticky notes
• Complete change and payment history
• Multiple contacts
• Multiple cards on file

SERVICES

• Accounts
• Hardware services and tracking
• Telephony services: phone numbers (DIDs), PBXes, circuits
• Internet services: DSL, wireless broadband, circuits
• Cable service
• Dish network
• Alarm service
• Hosting services: domains, certificates, forwards, mailing lists, hosting
• Externally-tracked generic services

COMMISSIONS

• Automated commissions based on cost, price, configurable markup
• Commissions configurable per salesperson and product class
• Sales person commissions, company commissions, employee commissions
• Reporting

REPORTING

• Extensive reporting and graphing
• FCC 477 reporting, automatic census tract lookup with FFIEC or commercial services
• Report download to Excel and CSV

INVENTORY

• Netblock-aware IP address database
• Basic DID inventory option
• Advanced DID inventory option tracking upstream providers, orders and fulfillment
• Generic inventory for any data such as serial numbers or MAC addresses

SCHEDULING

• Installer availability and scheduling

TOWERS

• Tower database
• Import deployment zones from TowerCoverage.com files

EMAIL PROVISIONING

• Email integration with open-source solutions including Postfix, VPopMail, Cyrus, shell accounts, LDAP, more
• Email integration with commercial vendors including Magicmail, Everyone.net, OpenSRS, Communigate, Plesk, CPanel, more
• Configurable generic provisioning via SSH commands, database changes, HTTP/HTTPS requests,

RADIUS PROVISIONING

• FreeRADIUS
• Radiator
• Aradial

TELEPHONY PROVISIONING

• Configurable generic provisioning via SSH commands, database changes, HTTP/HTTPS requests,
• Telephony integration with open-source switches/PBXes including Asterisk, FreeSwitch, FreePBX and A2Billing
• Telephony integration with commercial switches/PBXes including Netsapiens, Thirdlane, Huawei, Indosoft, ThinkTel
• Telephony integration with providers including VoIP Innovations, Vitelity, voip.ms, VoIPNow, more
• Telephony E911 integration with BulkVS, Dash, VoIP innovations, Northern, Indosoft, Thinktel, more

MORE PROVISIONING

• DNS integration with BIND
• Apache virutal host provisioning
• Amazon EC2 provisioning
• OpenSRS domain and certificate (and email) provisioning
• DSL provisioning with Ikano
• SOMA networks integration

TICKETING

• Complete, integrated trouble ticketing system included, based on Request Tracker from Best Practical Solutions
• Auto-responds to customer email, assigns a ticket number and allows your staff to track requests collaboratively
• Multiple queues, custom fields, templates, ticket associations, templates, customizable workflow, and more.

CUSTOMER PORTAL

• Online signup page with immediate credit card authorization and provisioning.
• Customer self-care including invoice viewing, one-time and recurring payments, adding and removing services, and password changes.
• Simple API available to write your own self-service pages or applications.

NETWORK MONITORING

• Complete, integrated network monitoring system included, based on Torrus from K-Open GmbH
• SNMP discovery, collection and graphing
• 95th percentile and volume billing

RESELLERS

• Unlimited resellers with branded invoices, individual pricing and payment gateways.
• Virtualized reseller access allows resellers access to only their own customers.
• Flexible, fine-grained access control
  

CURRENCY

• Payment gateway support for non-USD currencies including EUR, CAD, GBP, AUD and more
• Multi-currency invoicing and payment tracking

TRANSLATION

• Localized invoices, per-customer language settings
• Localized interface, per-employee language settings

TELEPHONY

• Internationalized toll-free prefixes

SKINNING

• skinning self-service

APIs

• Language-independent web-service APIs for self-service and back-office functionality.