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%# $Header: /home/cvs/cvsroot/freeside/rt/webrt/SelfService/Attic/Display.html,v 1.1 2002-08-12 06:17:09 ivan Exp $
%# Copyright 1996-2001 Jesse Vincent <jesse@fsck.com>
<& /SelfService/Elements/Header, Title => 'Display ticket #'.$Ticket->id &>
<& /Elements/ListActions, actions => \@results &>
<TABLE>
<TR>
<TD VALIGN=TOP WIDTH="20%" ALIGN=RIGHT>
Ticket Id
</TD>
<TD>
<%$Ticket->Id%>
</TD>
</TR>
<TR>
<TD VALIGN=TOP WIDTH="20%" ALIGN=RIGHT>
Requestors
</TD>
<TD>
<%$Ticket->RequestorsAsString%>
</TD>
</TR>
<TR>
<TD VALIGN=TOP WIDTH="20%" ALIGN=RIGHT>
Cc
</TD>
<TD>
<%$Ticket->CcAsString%>
</TD>
</TR>
<TR>
<TD VALIGN=TOP WIDTH="20%" ALIGN=RIGHT>
Status
</TD>
<TD>
<%$Ticket->Status%>
</TD>
</TR>
<TR>
<TD VALIGN=TOP WIDTH="20%" ALIGN=RIGHT>
Queue
</TD>
<TD>
<%$Ticket->QueueObj->Name%> (<%$Ticket->QueueObj->Description%>)
</TD>
</TR>
<TR>
<TD VALIGN=TOP WIDTH="20%" ALIGN=RIGHT>
Priority
</TD>
<TD>
<%$Ticket->Priority %>
</TD>
</TR>
% if ($Ticket->TimeWorked) {
<TR>
<TD VALIGN=TOP WIDTH="20%" ALIGN=RIGHT>
Worked
</TD>
<TD>
<%$Ticket->TimeWorked %> minutes
</TD>
</TR>
% }
% my $selects = $Ticket->QueueObj->KeywordSelects;
% while (my $select = $selects->Next) {
<TR>
<TD VALIGN=TOP WIDTH="20%" ALIGN=RIGHT>
<%$select->Name%>
</TD>
<TD>
% my $object_keywords = $Ticket->KeywordsObj($select->id);
% while (my $keyword = $object_keywords->Next) {
<%$keyword->KeywordObj->RelativePath($select->KeywordObj)%>
% }
%}
</TD>
</TR>
</TABLE>
<TABLE BORDER=0 CELLSPACING=0>
% my ($i);
%while (my $Transaction = $Transactions->Next) {
% $i++;
% if ($Transactions->IsLast) {
<a name="lasttrans"></a>
% }
<& /Ticket/Elements/ShowTransaction, Transaction => $Transaction,
RowNum => $i,
Ticket => $Ticket &>
%}
</TABLE>
<%INIT>
my ($field, @results);
# {{{ Load the ticket
#If we get handed two ids, mason will make them an array. bleck.
# We want teh first one. Just because there's no other sensible way
# to deal
my @id = (ref $id eq 'ARRAY') ? @{$id} : ($id);
my $Ticket = new RT::Ticket($session{'CurrentUser'});
if ($id[0] eq 'new') {
# {{{ Create a new ticket
my $Queue = new RT::Queue($session{'CurrentUser'});
unless ($Queue->Load($ARGS{'Queue'})) {
$m->comp('Error.html', Why => 'Queue not found');
$m->abort;
}
unless ($Queue->CurrentUserHasRight('CreateTicket')) {
$m->comp('Error.html', Why => 'You have no permission to create tickets in that queue.');
$m->abort;
}
my @Requestors = split(/,/,$ARGS{'Requestors'});
my @Cc = split(/,/,$ARGS{'Cc'});
my $MIMEObj = MakeMIMEEntity ( Subject => $ARGS{'Subject'},
From => $ARGS{'From'},
Cc => $ARGS{'Cc'},
Body => $ARGS{'Content'},
AttachmentFieldName => 'Attach');
#TODO in Create_Details.html: priorities and due-date
my ($id, $Trans, $ErrMsg)= $Ticket->Create(Queue=>$ARGS{Queue},
Requestor=> \@Requestors,
Cc => \@Cc,
Subject=>$ARGS{Subject},
MIMEObj => $MIMEObj
);
unless ($id && $Trans) {
$m->comp('Error.html', Why => $ErrMsg);
$m->abort();
}
push(@results, $ErrMsg);
# }}}
}
else {
unless ($Ticket->Load($id[0])) {
$m->comp('Error.html', Why =>"Couldn't load ticket '$id'");
$m->abort();
}
}
# }}}
unless ($session{'CurrentUser'}->HasQueueRight ( TicketObj => $Ticket,
Right => 'ShowTicket')) {
$m->comp('Error.html', Why => "No permission to display that ticket");
$m->abort();
}
my ($code, $msg);
#Update the status
if ((defined $ARGS{'Status'}) and
($ARGS{'Status'} ne $Ticket->Status)) {
($code, $msg) = $Ticket->SetStatus($ARGS{'Status'});
push @results, "$msg";
}
ProcessUpdateMessage(ARGSRef=>\%ARGS, Actions=>\@results, TicketObj=>$Ticket);
my $Transactions = $Ticket->Transactions;
</%INIT>
<%ARGS>
$id => undef
</%ARGS>
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