1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
|
<& /Elements/Header, Title => 'Time to Resolve in Queue' &>
<& /RTx/Statistics/Elements/Tabs, Title => 'Time to Resolve, by ticket in Queue:' . $QueueObj->Name() &>
<h3>Description</h3>
<p>This page displays the same information as the Time to Resolve chart, but in a scattergraph format and only for the previous 7 calendar
days. It only displays data for tickets which have been resolved. Each division on the Days axis is one day and the granularity of this chart
is 30 minutes.</p>
<form method="POST">
<table>
<tr>
<td>Show Queue:</td>
<td COLSPAN=3><& /Elements/SelectQueue, Name=>"queue", Default=>$queue ,ShowNullOption=>0,
CheckQueueRight=>'SeeQueue' &></td>
</tr>
</table>
<INPUT TYPE="submit" VALUE="Update Page"</INPUT>
</form>
<BR>
% my $url = 'Elements/Chart?x_labels=';
% my $i;
% $url .= join ",", (map {(int($_/2) == $_/2 && (++$i)%2) ? $_/2 : ""} grep {$counts[$_]} 0..($#counts-1)), "longer";
% $url .= '&';
% $url .= "marker_size=1&";
% $url .= "data1=".(join ",", map { $_ || () } @counts)."&";
% chop $url;
<IMG SRC="<% $url %>">
<BR>
%Statistics::DebugInit($m);
<%ARGS>
$queue => undef
</%ARGS>
<%INIT>
use RTx::Statistics;
my @days = qw(Sun Mon Tue Wed Thu Fri Sat);
my $n = 0;
my @data = ([]);
my @msgs;
my @counts;
Statistics::DebugClear();
Statistics::DebugLog("TimeToResolve/index.html ARGS:\n");
for my $key (keys %ARGS) {
Statistics::DebugLog("ARG{ $key }=" . $ARGS{$key} . "\n");
}
my $QueueObj = new RT::Queue($session{'CurrentUser'});
if (!defined $queue) {
$QueueObj->Load($Statistics::TimeToResolveGraphQueue);
$queue = $QueueObj->Id();
} else {
$QueueObj->Load($queue);
}
my $tix = new RT::Tickets($session{'CurrentUser'});
$tix->LimitQueue (VALUE => $queue) if $queue;
$tix->LimitStatus(VALUE => "resolved");
$tix->UnLimit;
if ($tix->Count) {
while (my $t = $tix->RT::SearchBuilder::Next) { # BLOODY HACK
my $when = $t->ResolvedObj->Unix - $t->CreatedObj->Unix;
next unless $when > 0; # Doubly bloody hack
my $max = (60*60*24*2) / 1800;
my $x = int($when / 1800);
$counts[$x > $max ? $max : $x]++;
}
}
</%INIT>
|