blob: 7c8c2b89db6eb9e2967369d8fd2e9f5b87322903 (
plain)
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
|
# BEGIN LICENSE BLOCK
#
# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
#
# (Except where explictly superceded by other copyright notices)
#
# This work is made available to you under the terms of Version 2 of
# the GNU General Public License. A copy of that license should have
# been provided with this software, but in any event can be snarfed
# from www.gnu.org.
#
# This work is distributed in the hope that it will be useful, but
# WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
# General Public License for more details.
#
# Unless otherwise specified, all modifications, corrections or
# extensions to this work which alter its source code become the
# property of Best Practical Solutions, LLC when submitted for
# inclusion in the work.
#
#
# END LICENSE BLOCK
# This Action will open the BASE if a dependent is resolved.
package RT::Action::AutoOpen;
require RT::Action::Generic;
use strict;
use vars qw/@ISA/;
@ISA=qw(RT::Action::Generic);
#Do what we need to do and send it out.
#What does this type of Action does
# {{{ sub Describe
sub Describe {
my $self = shift;
return (ref $self );
}
# }}}
# {{{ sub Prepare
sub Prepare {
my $self = shift;
# if the ticket is already open or the ticket is new and the message is more mail from the
# requestor, don't reopen it.
if ( ( $self->TicketObj->Status eq 'open' )
|| ( ( $self->TicketObj->Status eq 'new' )
&& $self->TransactionObj->IsInbound )
) {
return undef;
}
else {
return (1);
}
}
# }}}
sub Commit {
my $self = shift;
my $oldstatus = $self->TicketObj->Status();
$self->TicketObj->__Set( Field => 'Status', Value => 'open' );
$self->TicketObj->_NewTransaction(
Type => 'Status',
Field => 'Status',
OldValue => $oldstatus,
NewValue => 'open',
Data => 'Ticket auto-opened on incoming correspondence'
);
return(1);
}
eval "require RT::Action::AutoOpen_Vendor";
die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Vendor.pm});
eval "require RT::Action::AutoOpen_Local";
die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Local.pm});
1;
|
