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%# BEGIN LICENSE BLOCK
%#
%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
%#
%# (Except where explictly superceded by other copyright notices)
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# Unless otherwise specified, all modifications, corrections or
%# extensions to this work which alter its source code become the
%# property of Best Practical Solutions, LLC when submitted for
%# inclusion in the work.
%#
%#
%# END LICENSE BLOCK
<& /Elements/Header,
Title => loc("#[_1]: [_2]", $Ticket->Id, $Ticket->Subject) &>
<& /Ticket/Elements/Tabs,
Ticket => $Ticket,
current_tab => 'Ticket/Display.html?id='.$Ticket->id,
Title => loc("#[_1]: [_2]", $Ticket->Id, $Ticket->Subject) &>
<& /Elements/ListActions, actions => \@Actions &>
<& /Ticket/Elements/ShowSummary, Ticket => $Ticket &>
<BR>
<& /Ticket/Elements/ShowHistory ,
Ticket => $Ticket,
Collapsed => $ARGS{'Collapsed'},
ShowHeaders => $ARGS{'ShowHeaders'} &>
<%ARGS>
$id => undef
$Create => undef
$ShowHeaders => undef
$Collapsed => undef
</%ARGS>
<%INIT>
my ($linkid, $message, $tid, $Ticket, @Actions);
$Ticket = new RT::Ticket($session{'CurrentUser'});
unless ($id) {
Abort('No ticket specified');
}
if ($ARGS{'id'} eq 'new') {
# {{{ Create a new ticket
my $Queue = new RT::Queue($session{'CurrentUser'});
unless ($Queue->Load($ARGS{'Queue'})) {
Abort('Queue not found');
}
unless ($Queue->CurrentUserHasRight('CreateTicket')) {
Abort('You have no permission to create tickets in that queue.');
}
($Ticket, @Actions) =
CreateTicket(Attachments => $session{'Attachments'}, %ARGS);
delete $session{'Attachments'};
unless ($Ticket->CurrentUserHasRight('ShowTicket')) {
Abort("No permission to view newly created ticket #".$Ticket->id.".");
}
# }}}
}
else {
$Ticket = LoadTicket($ARGS{'id'});
unless ($Ticket->CurrentUserHasRight('ShowTicket')) {
Abort("No permission to view ticket");
}
if (defined $ARGS{'Action'}) {
if ($ARGS{'Action'} =~ /^(Steal|Kill|Take|SetTold)$/) {
my $action = $1;
my ($res, $msg)=$Ticket->$action();
push(@Actions, $msg);
}
}
if ( $ARGS{'UpdateContent'} ) {
$ARGS{'UpdateContent'} =~ s/\r\n/\n/g;
if ( $ARGS{'UpdateContent'} ne ''
&& $ARGS{'UpdateContent'} ne "-- \n"
. $session{'CurrentUser'}->UserObj->Signature ) {
$ARGS{UpdateAttachments} = $session{'Attachments'};
ProcessUpdateMessage( ARGSRef => \%ARGS,
Actions => \@Actions,
TicketObj => $Ticket );
delete $session{'Attachments'};
}
}
#Process status updates
my @BasicActions = ProcessTicketBasics(ARGSRef => \%ARGS, TicketObj=>$Ticket);
my @results = ProcessTicketLinks( TicketObj => $Ticket, ARGSRef => \%ARGS);
push (@Actions, @BasicActions, @results);
}
</%INIT>
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