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%# BEGIN LICENSE BLOCK
%#
%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
%#
%# (Except where explictly superceded by other copyright notices)
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# Unless otherwise specified, all modifications, corrections or
%# extensions to this work which alter its source code become the
%# property of Best Practical Solutions, LLC when submitted for
%# inclusion in the work.
%#
%#
%# END LICENSE BLOCK
<& /Elements/Header, Title => loc("Create a new ticket") &>
<& /Elements/Tabs,
current_toptab => "Ticket/Create.html",
Title => loc("Create a new ticket") &>
<FORM ACTION="<%$RT::WebPath%>/Ticket/Create.html" METHOD="POST" ENCTYPE="multipart/form-data">
<INPUT TYPE=HIDDEN Name="id" VALUE="new">
<A NAME="top">
[<a class="currenttab"><&|/l&>Show basics</&></a>] [<A HREF="#detail"><&|/l&>Show details</&></a>]
<BR>
<& /Elements/TitleBoxStart, contentbg => "#cccccc", title => loc("Create a new ticket") &>
<TABLE border=0 cellpadding=0 cellspacing=0>
<TR><TD><&|/l&>Queue</&></TD>
<TD><% $QueueObj->Name %>
<INPUT TYPE=HIDDEN NAME=Queue Value="<%$QueueObj->Name%>">
</TD>
<TD><&|/l&>Status</&>:
</TD>
<TD>
<& /Elements/SelectStatus, Name => "Status", Default => $ARGS{Status}||'new' &>
</TD>
<TD>
<&|/l&>Owner</&>:
</TD>
<TD>
<& /Elements/SelectOwner, Name => "Owner", QueueObj => $QueueObj, Default => $ARGS{Owner}||undef &>
</TD>
</TR>
<TR>
<TD>
<&|/l&>Requestors</&>:
</TD>
<TD COLSPAN=5>
<INPUT Name="Requestors" Value="<% ($ARGS{Requestors}) || $session{CurrentUser}->EmailAddress %>" SIZE=40>
</TD>
</TR>
<TR>
<TD>
<&|/l&>Cc</&>:
</TD>
<TD COLSPAN=5>
<INPUT NAME="Cc" SIZE=40<% $ARGS{Cc} && " VALUE=\"$ARGS{Cc}\""%>><BR>
<i><font size=-2>
<&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <b>will</b> receive future updates.)</&></font></i>
</TD>
</TR>
<TR>
<TD>
<&|/l&>Admin Cc</&>:
</TD>
<TD COLSPAN=5>
<INPUT NAME="AdminCc" SIZE=40<% $ARGS{AdminCc} && " VALUE=\"$ARGS{AdminCc}\""%>><BR>
<i><font size=-2>
<&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <b>will</b> receive future updates.)</&></font></i>
</TD>
</TR>
<TR>
<TD>
<&|/l&>Subject</&>:
</TD>
<TD COLSPAN=5>
<INPUT Name="Subject" SIZE=60 MAXSIZE=100 value="<%$ARGS{Subject} || ''%>">
</TD>
</TR>
<TR>
<TD COLSPAN=6>
<& /Ticket/Elements/EditCustomFields, QueueObj => $QueueObj &>
</TD>
</TR>
<TR>
% if (exists $session{'Attachments'}) {
<TD>
<&|/l&>Attached file</&>:
</TD>
<TD COLSPAN=5>
<&|/l&>Check box to delete</&><BR>
% foreach my $attach_name (keys %{$session{'Attachments'}}) {
<input type="checkbox" name="DeleteAttach-<%$attach_name%>"><%$attach_name%><BR>
% } # end of foreach
</TD>
</TR>
<TR>
% } # end of if
<TD>
<&|/l&>Attach file</&>:
</TD>
<TD COLSPAN=5>
<INPUT TYPE=FILE NAME="Attach">
<INPUT TYPE=SUBMIT NAME="AddMoreAttach" VALUE="<&|/l&>Add More Files</&>">
</TD>
</TR>
<TR>
<TD COLSPAN=6>
<&|/l&>Describe the issue below</&>:<br>
% if (exists $ARGS{Content}) {
<& /Elements/MessageBox, Default => $ARGS{Content} &>
% } else {
<& /Elements/MessageBox, QuoteTransaction => $QuoteTransaction &>
%}
<BR>
</TD>
</TR>
<TR>
<TD ALIGN=RIGHT COLSPAN=2>
</TD>
</TR>
</TABLE>
<& /Elements/TitleBoxEnd &>
<& /Elements/Submit, Label => loc("Create")&>
<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR>
<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR>
<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR>
<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR>
<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR>
<A NAME="detail">
[<A HREF="#top"><&|/l&>Show basics</&></a>] [<a class="currenttab"><&|/l&>Show details</&></a>]
<BR>
<TABLE WIDTH="100%" BORDER=0>
<TR>
<TD WIDTH="50%" VALIGN=TOP>
<& /Elements/TitleBoxStart, title => loc('The Basics'),
title_class=> 'inverse',
color => "#993333" &>
<TABLE BORDER=0>
<TR><TD ALIGN=RIGHT><&|/l&>Priority</&>:</TD><TD><input size=3 name="InitialPriority" value="<% $ARGS{InitialPriority} ? $ARGS{InitialPriority} : $QueueObj->InitialPriority %>"></TD></TR>
<TR><TD ALIGN=RIGHT><&|/l&>Final Priority</&>:</TD><TD><input size=3 name="FinalPriority" value="<% $ARGS{FinalPriority} ? $ARGS{FinalPriority} : $QueueObj->FinalPriority %>"></TD></TR>
<TR><TD ALIGN=RIGHT><&|/l&>Time Worked</&>:</TD><TD><input size=3 name="TimeWorked"<% $ARGS{TimeWorked} && " VALUE=\"$ARGS{TimeWorked}\"" %>></TD></TR>
<TR><TD ALIGN=RIGHT><&|/l&>Time Left</&>:</TD><TD><input size=3 name="TimeLeft"<% $ARGS{TimeLeft} && " VALUE=\"$ARGS{TimeLeft}\"" %>></TD></TR>
</TABLE>
<& /Elements/TitleBoxEnd &>
<br>
<& /Elements/TitleBoxStart, title => loc("Dates"),
title_class=> 'inverse',
color => "#663366" &>
<TABLE BORDER=0>
<TR><TD ALIGN=RIGHT><&|/l&>Starts</&>:</TD><TD><input size=10 name="Starts"<% $ARGS{Starts} && " VALUE=\"$ARGS{Starts}\"" %>></TD></TR>
<TR><TD ALIGN=RIGHT><&|/l&>Due</&>:</TD><TD><input size=10 name="Due"<% $ARGS{Due} && " VALUE=\"$ARGS{Due}\"" %>></TD></TR>
</TABLE>
<& /Elements/TitleBoxEnd &>
<BR>
</TD>
<TD VALIGN="TOP">
<& /Elements/TitleBoxStart, title => loc('Relationships'),
title_class=> 'inverse',
titleright => '', color=> "#336633" &>
<i><&|/l&>(Enter ticket ids or URLs, seperated with spaces)</&></i>
<TABLE BORDER=0>
<TR><TD ALIGN=RIGHT><&|/l&>Depends on</&></TD><TD><input size=10 name="new-DependsOn"<% $ARGS{'new-DependsOn'} && " VALUE=\"$ARGS{'new-DependsOn'}\""%>></TD></TR>
<TR><TD ALIGN=RIGHT><&|/l&>Depended on by</&></TD><TD><input size=10 name="DependsOn-new"<% $ARGS{'DependsOn-new'} && " VALUE=\"$ARGS{'DependsOn-new'}\"" %>></TD></TR>
<TR><TD ALIGN=RIGHT><&|/l&>Parents</&></TD><TD><input size=10 name="new-MemberOf"<% $ARGS{'new-MemberOf'} && " VALUE=\"$ARGS{'new-MemberOf'}\"" %>></TD></TR>
<TR><TD ALIGN=RIGHT><&|/l&>Children</&></TD><TD><input size=10 name="MemberOf-new" <% $ARGS{'MemberOf-new'} && " VALUE=\"$ARGS{'MemberOf-new'}\"" %>></TD></TR>
<TR><TD ALIGN=RIGHT><&|/l&>Refers to</&></TD><TD><input size=10 name="new-RefersTo"<% $ARGS{'new-RefersTo'} && " VALUE=\"$ARGS{'new-MemberOf'}\"" %>></TD></TR>
<TR><TD ALIGN=RIGHT><&|/l&>Referred to by</&></TD><TD><input size=10 name="RefersTo-new"<% $ARGS{'RefersTo-new'} && " VALUE=\"$ARGS{'RefersTo-new'}\"" %>></TD></TR>
</TABLE>
<& /Elements/TitleBoxEnd &>
<BR>
</TD>
</TR>
</TABLE>
<& /Elements/Submit, Label => loc("Create") &>
</FORM>
<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR>
<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR>
<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR>
<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR>
<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR>
<%INIT>
my $QueueObj = new RT::Queue($session{'CurrentUser'});
$QueueObj->Load($Queue) || Abort(loc("Queue could not be loaded."));
my $CFs = $QueueObj->CustomFields();
# {{{ deal with deleting uploaded attachments
foreach my $key (keys %ARGS) {
if ($key =~ m/^DeleteAttach-(.+)$/) {
delete $session{'Attachments'}{$1};
}
$session{'Attachments'} = { %{$session{'Attachments'} || {}} };
}
# {{{ store the uploaded attachment in session
if ($ARGS{'Attach'}) { # attachment?
$session{'Attachments'} = {} unless defined $session{'Attachments'};
my $subject = "$ARGS{'Attach'}";
# since CGI.pm deutf8izes the magic field, we need to add it back.
Encode::_utf8_on($subject);
# strip leading directories
$subject =~ s#^.*[\\/]##;
my $attachment = MakeMIMEEntity(
Subject => $subject,
Body => "",
AttachmentFieldName => 'Attach'
);
$session{'Attachments'} = { %{$session{'Attachments'} || {}},
$ARGS{'Attach'} => $attachment };
}
# }}}
# delete temporary storage entry to make WebUI clean
unless (keys %{$session{'Attachments'}} and $ARGS{'id'} eq 'new') {
delete $session{'Attachments'};
}
# }}}
if ((!exists $ARGS{'AddMoreAttach'}) && ($ARGS{'id'} eq 'new')) { # new ticket?
$m->comp('Display.html', %ARGS);
$m->abort();
}
</%INIT>
<%ARGS>
$DependsOn => undef
$DependedOnBy => undef
$MemberOf => undef
$QuoteTransaction => undef
$Queue => undef
</%ARGS>
|
