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%# BEGIN LICENSE BLOCK
%#
%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
%#
%# (Except where explictly superceded by other copyright notices)
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# Unless otherwise specified, all modifications, corrections or
%# extensions to this work which alter its source code become the
%# property of Best Practical Solutions, LLC when submitted for
%# inclusion in the work.
%#
%#
%# END LICENSE BLOCK
<& /Elements/Header, Title => loc("Bulk ticket update") &>
<& /Elements/Tabs, Title => loc("Bulk ticket update") &>
<& /Elements/ListActions, actions => \@results &>
<FORM METHOD=POST>
<TABLE WIDTH=100% border=0 cellpadding=3 CELLSPACING=0>
<TR>
<TH><&|/l&>Update</&></TH>
%foreach my $col (@cols) {
% my $colalias = $col;
% $colalias =~ s/(Obj\-\>|)(Name|AsString)//;
<TH><% loc($colalias) %> </TH>
%}
</TR>
<%PERL>
my $i;
$session{'tickets'}->RedoSearch();
while (my $Ticket = $session{'tickets'}->Next) {
$i++;
if ($i % 2) {
$bgcolor = "#dddddd";
}
else {
$bgcolor = "#ffffff";
}
</%PERL>
<TR bgcolor="<%$bgcolor%>">
<TD><input type=checkbox name="UpdateTicket<%$Ticket->Id%>" CHECKED></TD>
%# The ticket view is controlled by config.pm, WebOptions
%foreach my $col (@cols) {
<TD>
% if ($col eq 'id') {
<A HREF="<% $RT::WebPath%>/Ticket/Display.html?id=<%$Ticket->Id%>"><%$Ticket->Id()%></A>
% }
%else {
<% eval "\$Ticket->$col()" %>
%}
</TD>
%}
</TR>
%}
</TABLE>
<HR>
<& /Elements/TitleBoxStart, title => loc('Update selected tickets') &>
<TABLE>
<TR>
<TD VALIGN=TOP>
<table>
<tr><td class=label> <&|/l&>Make Owner</&>: </td>
<td class=value> <& /Elements/SelectOwner, Name => "Owner" &> (<input type=checkbox name="ForceOwnerChange"> <&|/l&>Force change</&>) </td></tr>
<tr><td class=label> <&|/l&>Add Requestor</&>: </td>
<td class=value> <INPUT Name="AddRequestor" SIZE=20> </td></tr>
<tr><td class=label> <&|/l&>Remove Requestor</&>: </td>
<td class=value> <INPUT Name="DeleteRequestor" SIZE=20> </td></tr>
<tr><td class=label> <&|/l&>Add Cc</&>: </td>
<td class=value> <INPUT Name="AddCc" SIZE=20> </td></tr>
<tr><td class=label> <&|/l&>Remove Cc</&>: </td>
<td class=value> <INPUT Name="DeleteCc" SIZE=20> </td></tr>
<tr><td class=label> <&|/l&>Add AdminCc</&>: </td>
<td class=value> <INPUT Name="AddAdminCc" SIZE=20> </td></tr>
<tr><td class=label> <&|/l&>Remove AdminCc</&>: </td>
<td class=value> <INPUT Name="DeleteAdminCc" SIZE=20> </td></tr>
</table>
</TD>
<TD VALIGN=TOP>
<table>
<tr><td class=label> <&|/l&>Make subject</&>: </td>
<td class=value> <INPUT Name="Subject" SIZE=20> </td></tr>
<tr><td class=label> <&|/l&>Make priority</&>: </td>
<td class=value> <INPUT Name="Priority" SIZE=4> </td></tr>
<tr><td class=label> <&|/l&>Make queue</&>: </td>
<td class=value> <& /Elements/SelectQueue, Name => "Queue" &> </td></tr>
<tr><td class=label> <&|/l&>Make Status</&>: </td>
<td class=value> <& /Elements/SelectStatus, Name => "Status" &> </td></tr>
<tr><td class=label> <&|/l&>Make date Starts</&>: </td>
<td class=value> <& /Elements/SelectDate, Name => "Starts_Date", ShowTime => 0, Default => '' &> </td></tr>
<tr><td class=label> <&|/l&>Make date Started</&>: </td>
<td class=value> <& /Elements/SelectDate, Name => "Started_Date", ShowTime => 0, Default => '' &> </td></tr>
<tr><td class=label> <&|/l&>Make date Told</&>: </td>
<td class=value> <& /Elements/SelectDate, Name => "Told_Date", ShowTime => 0, Default => '' &> </td></tr>
<tr><td class=label> <&|/l&>Make date Due</&>: </td>
<td class=value> <& /Elements/SelectDate, Name => "Due_Date", ShowTime => 0, Default => '' &> </td></tr>
<tr><td class=label> <&|/l&>Make date Resolved</&>: </td>
<td class=value> <& /Elements/SelectDate, Name => "Resolved_Date", ShowTime => 0, Default => '' &> </td></tr>
</table>
</TD>
</TR>
</table>
<& /Elements/TitleBoxEnd&>
<& /Elements/TitleBoxStart, title => loc('Add comments or replies to selected tickets') &>
<table>
<tr><td align=right><&|/l&>Update Type</&>:</td>
<td><select name="UpdateType">
<option value="private" ><&|/l&>Comments (not sent to requestors)</&></option>
<option value="response" ><&|/l&>Response to requestors</&></option>
</select>
</td></tr>
<tr><td align=right><&|/l&>Subject</&>:</td><td> <input name="UpdateSubject" size=60 value=""></td></tr>
<tr><td align=right><&|/l&>Attach</&>:</td><td><input name="UpdateAttachment" type="file"></td></tr>
<tr><td class=labeltop><&|/l&>Message</&>:</td><td>
<& /Elements/MessageBox, Name=>"UpdateContent"&>
</td></tr>
</table>
<& /Elements/TitleBoxEnd &>
<& /Elements/TitleBoxStart, title => loc('Edit Relationships'), color => "#336633"&>
<i><&|/l&>Enter tickets or URIs to link tickets to. Seperate multiple entries with spaces.</&></i><br>
<& /Ticket/Elements/BulkLinks &>
<& /Elements/TitleBoxEnd &>
<& /Elements/Submit &>
</FORM>
<%INIT>
# Iterate through the ARGS hash and remove anything with a null value.
map ($ARGS{$_} =~ /^$/ && (delete $ARGS{$_}), keys %ARGS);
my ($bgcolor, @results);
my @cols = qw(id Status Priority Subject QueueObj->Name OwnerObj->Name RequestorAddresses DueAsString );
Abort(loc("No search to operate on.")) unless ($session{'tickets'});
my $do_comment_reply=0;
# Prepare for ticket updates
$ARGS{'UpdateContent'} =~ s/\r\n/\n/g;
chomp ($ARGS{'UpdateContent'}) ;
if ($ARGS{'UpdateContent'} &&
$ARGS{'UpdateContent'} ne '' &&
$ARGS{'UpdateContent'} ne "-- \n" .
$session{'CurrentUser'}->UserObj->Signature) {
$do_comment_reply=1;
}
#Iterate through each ticket we've been handed
my @linkresults;
while (my $Ticket = $session{'tickets'}->Next) {
$RT::Logger->debug( "Checking Ticket ".$Ticket->Id ."\n");
next unless ($ARGS{"UpdateTicket".$Ticket->Id});
$RT::Logger->debug ("Matched\n");
#Update the basics.
my @basicresults = ProcessTicketBasics(TicketObj => $Ticket, ARGSRef => \%ARGS);
my @dateresults = ProcessTicketDates(TicketObj => $Ticket, ARGSRef => \%ARGS);
#Update the watchers
my @watchresults = ProcessTicketWatchers(TicketObj => $Ticket, ARGSRef => \%ARGS);
#Update the links
$ARGS{'id'} = $Ticket;
$ARGS{$Ticket->Id.'-MergeInto'} = $ARGS{'Ticket-MergeInto'};
$ARGS{$Ticket->Id.'-DependsOn'} = $ARGS{'Ticket-DependsOn'};
$ARGS{'DependsOn-'.$Ticket->Id} = $ARGS{'DependsOn-Ticket'};
$ARGS{$Ticket->Id.'-MemberOf'} = $ARGS{'Ticket-MemberOf'};
$ARGS{'MemberOf-'.$Ticket->Id} = $ARGS{'MemberOf-Ticket'};
$ARGS{$Ticket->Id.'-RefersTo'} = $ARGS{'Ticket-RefersTo'};
$ARGS{'RefersTo-'.$Ticket->Id} = $ARGS{'RefersTo-Ticket'};
@linkresults = ProcessTicketLinks( TicketObj => $Ticket, ARGSRef => \%ARGS);
delete $ARGS{'id'};
delete $ARGS{$Ticket->Id.'-MergeInto'};
delete $ARGS{$Ticket->Id.'-DependsOn'};
delete $ARGS{'DependsOn-'.$Ticket->Id};
delete $ARGS{$Ticket->Id.'-MemberOf'};
delete $ARGS{'MemberOf-'.$Ticket->Id};
delete $ARGS{$Ticket->Id.'-RefersTo'};
delete $ARGS{'RefersTo-'.$Ticket->Id};
my @updateresults;
if ($do_comment_reply) {
ProcessUpdateMessage(TicketObj => $Ticket, ARGSRef => \%ARGS, Actions => \@updateresults);
}
my @tempresults = (@watchresults, @basicresults, @dateresults, @updateresults, @linkresults);
@tempresults = map { loc("Ticket [_1]: [_2]",$Ticket->Id,$_) } @tempresults;
@results = (@results, @tempresults);
}
</%INIT>
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