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- I have a MonitoredQueue that sets tickets to "Monitored"
if its subject matches /monitored/.
- I want to have a kind of Ticket that are 'Monitored'.
- I want all monitored tickets, when they are overdue for
14 days, to:
- send notification to manager
- mark as stalled
- I want all monitored tickets, when they are overdue for
28 days, to:
- mark as rejected
- I want to query all tickets that are monitored as such
- I want to modify 14 => 15 and have it affect all existing
tickets that are monitored
{
- I want to add a new "overdue for 27 days, add a 'ultimatum'
correspondence to it" rule for all monitored tickets.
- I want to add a new "overdue for 27 days, add a 'ultimatum'
correspondence to it" rule for all _new_ monitored tickets
without affecting existing ones.
}
- The user of OrderRequest queue needs to fill a numeric "CF",
called "Price".
- On creation, it needs to create following approvals:
- "Manager" approval if CF.Price is > 1000
- "President" approval if CF.Price is > 2000
- When all of "M", "P" are resolved (if any, or if there were none
to begin with), Create a new approval, "Finance".
- If any approvals above is rejected, reject the original ticket.
- If "Finance" is resolved, resolve original ticket.
- If "Finance" is rejected, create an approval for "CEO".
- If "CEO" is resolved, resolve the original ticket.
- If "CEO" is rejected, reject the original ticket.
[RuleAction CreateTicketWithRuleset]
-> ReleaseMyLockOnRuleset $ruleset
-> UnlessLockOnRuleset $ruleset
# i.e. if no active tickets still have a lock on it
-> ForceCreateTicketWithRuleset $ruleset
[Queue OrderRequest]
-> Condition: OnCreate
Action: AddTicketRuleSet "PurchaseApproval"
# Triggers immediately
[RuleSet: PurchaseApproval]
-> Condition: OnCreate
Condition: CF.Price > 1000
Action: CreateTicketWithRuleset "ManagerApproval"
-> Condition: OnCreate
Condition: CF.Price > 2000
Action: CreateTicketWithRuleset "PresidentApproval"
-> Condition: OnCreate
Action: CreateTicketWithRuleset "FinanceApproval"
-> Condition: OnReject
Action: DeleteTree
[RuleSet: ManagerApproval]
-> Condition: OnCreate
Action: Prohibit Ruleset "FinanceApproval"
-> Condition: OnResolve
Action: CreateTicketWithRuleset "FinanceApproval"
-> Condition: OnReject
Action: RejectTicket TOP
[RuleSet: PresidentApproval]
-> Condition: OnCreate
Action: Prohibit CreateTicketWithRuleset "FinanceApproval"
-> Condition: OnResolve
Action: CreateTicketWithRuleset "FinanceApproval"
-> Condition: OnReject
Action: RejectTicket TOP
[RuleSet: FinanceApproval]
-> Condition: OnCreate
Action: Prohibit RuleSet "CEOApproval"
-> Condition: OnResolve
Action: ResolveTicket TOP
-> Condition: OnReject
Action: CreateTicketWithRuleset "CEOApproval"
[RuleSet: CEOApproval]
-> Condition: OnResolve
Action: ResolveTicket TOP
-> Condition: OnReject
Action: RejectTicket TOP
Prohibit Ticket Operation:
Ruleset CEOApproval
,--------.
[TOP] --> [M] --> [F]
` `-> [P] -'
`
`-> [X] --> [Y]
[TOP] => [Approval]
-> Queue: B
-> Rule: yyy
-> Workflow: W
-> Stage: Approval
-> Rule: xxx
isa_ok( $Approval->Type, 'RT::Ticket' );
is( $Approval->Workflow->Name, 'W' );
is( $Approval->Stage->Name, 'Approval' );
[Queue: A]
-> Workflow: W
[Workflow: W]
-> Stage: TOP
-> Stage: Approval
-> Stage: SUCCESS
-> Stage: FAIL
"RuleCollections"
[Stage: TOP]
-> Rule: OnCreate RunStage Approval
ok( TicketA->Rules->HasEntry($ApprovalRule) )
ok( TicketB->Rules->HasEntry($ApprovalRule) )
[Rule: Approval]
-> Rule: OnResolve RunStage SUCCESS
-> Rule: OnReject RunStage FAIL
[Stage: SUCCESS]
-> Rule: OnCreate SetStatus('resolved') TOP
[Stage: FAIL]
-> Rule: OnCreate SetStatus('rejected') TOP
[Unassociated]
- Rule FOO: OnAnything {
CreateTicketIfNotBlocked StageFOO
AddLink DependedOnBy TOP to Stage1
AssignRule DoStage2 to Stage1
AssignRule DoStage3 to Stage1
}
- Rule BAR: OnAnything {
CreateTicketIfNotBlocked StageBAR
DoSomethingBizzare
}
,==> [Stage0] ==>.
, .
[TOP] ==> [Stage1] ==> [Stage3]
` '
`==> [Stage2] ==>'
OnTransaction:
$self->Ticket->Queues->Scrips->Apply
OnTransaction:
$self->Ticket->Queues->Scrips->Apply
->Scrips->Apply
OnTransaction:
$self->Ticket->Queues->Scrips->Apply
->Stages->Scrips->Apply
[QueueX]
- Rule:
OnCreate:
RunRule FOO
[QueueY]
- Rule:
OnWhatever:
RunRule FOO
[TOP] => [Stage1] => [Stage2] => [END]
`- => [Stage3] => [END]
` -> [Stage4]
[Stages]
->
|
