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package FS::TicketSystem;
use strict;
use vars qw( $conf $system $AUTOLOAD );
use FS::Conf;
use FS::UID qw( dbh driver_name );
FS::UID->install_callback( sub {
$conf = new FS::Conf;
$system = $conf->config('ticket_system');
} );
sub AUTOLOAD {
my $self = shift;
my($sub)=$AUTOLOAD;
$sub =~ s/.*://;
my $conf = new FS::Conf;
die "FS::TicketSystem::$AUTOLOAD called, but no ticket system configured\n"
unless $system;
eval "use FS::TicketSystem::$system;";
die $@ if $@;
$self .= "::$system";
$self->$sub(@_);
}
sub _upgrade_data {
return if $system ne 'RT_Internal';
my ($class, %opts) = @_;
# go ahead and use the RT API for this
FS::TicketSystem->init;
my $session = FS::TicketSystem->session();
my $CurrentUser = $session->{'CurrentUser'}
or die 'freeside-upgrade must run as a valid RT user';
# CustomFieldChange scrip condition
my $ScripCondition = RT::ScripCondition->new($CurrentUser);
$ScripCondition->LoadByCols('ExecModule' => 'CustomFieldChange');
if (!defined($ScripCondition->Id)) {
my ($val, $msg) = $ScripCondition->Create(
'Name' => 'On Custom Field Change',
'Description' => 'When a custom field is changed to some value',
'ExecModule' => 'CustomFieldChange',
'ApplicableTransTypes' => 'Any',
);
die $msg if !$val;
}
# SetPriority scrip action
my $ScripAction = RT::ScripAction->new($CurrentUser);
$ScripAction->LoadByCols('ExecModule' => 'SetPriority');
if (!defined($ScripAction->Id)) {
my ($val, $msg) = $ScripAction->Create(
'Name' => 'Set Priority',
'Description' => 'Set ticket priority',
'ExecModule' => 'SetPriority',
'Argument' => '',
);
die $msg if !$val;
}
# EscalateQueue custom field and friends
my $CF = RT::CustomField->new($CurrentUser);
$CF->Load('EscalateQueue');
if (!defined($CF->Id)) {
my ($val, $msg) = $CF->Create(
'Name' => 'EscalateQueue',
'Type' => 'Select',
'MaxValues' => 1,
'LookupType' => 'RT::Queue',
'Description' => 'Escalate to Queue',
'ValuesClass' => 'RT::CustomFieldValues::Queues', #magic!
);
die $msg if !$val;
my $OCF = RT::ObjectCustomField->new($CurrentUser);
($val, $msg) = $OCF->Create(
'CustomField' => $CF->Id,
'ObjectId' => 0,
);
die $msg if !$val;
}
return;
}
1;
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