#!/usr/bin/perl -w # BEGIN BPS TAGGED BLOCK {{{ # # COPYRIGHT: # # This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC # # # (Except where explicitly superseded by other copyright notices) # # # LICENSE: # # This work is made available to you under the terms of Version 2 of # the GNU General Public License. A copy of that license should have # been provided with this software, but in any event can be snarfed # from www.gnu.org. # # This work is distributed in the hope that it will be useful, but # WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU # General Public License for more details. # # You should have received a copy of the GNU General Public License # along with this program; if not, write to the Free Software # Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA # 02110-1301 or visit their web page on the internet at # http://www.gnu.org/copyleft/gpl.html. # # # CONTRIBUTION SUBMISSION POLICY: # # (The following paragraph is not intended to limit the rights granted # to you to modify and distribute this software under the terms of # the GNU General Public License and is only of importance to you if # you choose to contribute your changes and enhancements to the # community by submitting them to Best Practical Solutions, LLC.) # # By intentionally submitting any modifications, corrections or # derivatives to this work, or any other work intended for use with # Request Tracker, to Best Practical Solutions, LLC, you confirm that # you are the copyright holder for those contributions and you grant # Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, # royalty-free, perpetual, license to use, copy, create derivative # works based on those contributions, and sublicense and distribute # those contributions and any derivatives thereof. # # END BPS TAGGED BLOCK }}} =head1 NAME rt-mailgate - Mail interface to RT3. =cut use strict; use warnings; use RT::Test config => 'Set( $UnsafeEmailCommands, 1);', tests => 159; my ($baseurl, $m) = RT::Test->started_ok; use RT::Tickets; use MIME::Entity; use Digest::MD5 qw(md5_base64); use LWP::UserAgent; # TODO: --extension queue my $url = $m->rt_base_url; diag "Make sure that when we call the mailgate without URL, it fails" if $ENV{'TEST_VERBOSE'}; { my $text = <Config->Get('rtname')]} Subject: This is a test of new ticket creation Foob! EOF my ($status, $id) = RT::Test->send_via_mailgate($text, url => undef); is ($status >> 8, 1, "The mail gateway exited with a failure"); ok (!$id, "No ticket id") or diag "by mistake ticket #$id"; } diag "Make sure that when we call the mailgate with wrong URL, it tempfails" if $ENV{'TEST_VERBOSE'}; { my $text = <Config->Get('rtname')]} Subject: This is a test of new ticket creation Foob! EOF my ($status, $id) = RT::Test->send_via_mailgate($text, url => 'http://this.test.for.non-connection.is.expected.to.generate.an.error'); is ($status >> 8, 75, "The mail gateway exited with a failure"); ok (!$id, "No ticket id"); } my $everyone_group; diag "revoke rights tests depend on" if $ENV{'TEST_VERBOSE'}; { $everyone_group = RT::Group->new( $RT::SystemUser ); $everyone_group->LoadSystemInternalGroup( 'Everyone' ); ok ($everyone_group->Id, "Found group 'everyone'"); foreach( qw(CreateTicket ReplyToTicket CommentOnTicket) ) { $everyone_group->PrincipalObj->RevokeRight(Right => $_); } } diag "Test new ticket creation by root who is privileged and superuser" if $ENV{'TEST_VERBOSE'}; { my $text = <Config->Get('rtname')]} Subject: This is a test of new ticket creation Blah! Foob! EOF my ($status, $id) = RT::Test->send_via_mailgate($text); is ($status >> 8, 0, "The mail gateway exited normally"); ok ($id, "Created ticket"); my $tick = RT::Test->last_ticket; isa_ok ($tick, 'RT::Ticket'); is ($tick->Id, $id, "correct ticket id"); is ($tick->Subject , 'This is a test of new ticket creation', "Created the ticket"); } diag "Test the 'X-RT-Mail-Extension' field in the header of a ticket" if $ENV{'TEST_VERBOSE'}; { my $text = <Config->Get('rtname')]} Subject: This is a test of the X-RT-Mail-Extension field Blah! Foob! EOF local $ENV{'EXTENSION'} = "bad value with\nnewlines\n"; my ($status, $id) = RT::Test->send_via_mailgate($text); is ($status >> 8, 0, "The mail gateway exited normally"); ok ($id, "Created ticket #$id"); my $tick = RT::Test->last_ticket; isa_ok ($tick, 'RT::Ticket'); is ($tick->Id, $id, "correct ticket id"); is ($tick->Subject, 'This is a test of the X-RT-Mail-Extension field', "Created the ticket"); my $transactions = $tick->Transactions; $transactions->OrderByCols({ FIELD => 'id', ORDER => 'DESC' }); $transactions->Limit( FIELD => 'Type', OPERATOR => '!=', VALUE => 'EmailRecord'); my $txn = $transactions->First; isa_ok ($txn, 'RT::Transaction'); is ($txn->Type, 'Create', "correct type"); my $attachment = $txn->Attachments->First; isa_ok ($attachment, 'RT::Attachment'); # XXX: We eat all newlines in header, that's not what RFC's suggesting is ( $attachment->GetHeader('X-RT-Mail-Extension'), "bad value with newlines", 'header is in place, without trailing newline char' ); } diag "Make sure that not standard --extension is passed" if $ENV{'TEST_VERBOSE'}; { my $text = <Config->Get('rtname')]} Subject: This is a test of new ticket creation Foob! EOF my ($status, $id) = RT::Test->send_via_mailgate($text, extension => 'some-extension-arg' ); is ($status >> 8, 0, "The mail gateway exited normally"); ok ($id, "Created ticket #$id"); my $tick = RT::Test->last_ticket; isa_ok ($tick, 'RT::Ticket'); is ($tick->Id, $id, "correct ticket id"); my $transactions = $tick->Transactions; $transactions->OrderByCols({ FIELD => 'id', ORDER => 'DESC' }); $transactions->Limit( FIELD => 'Type', OPERATOR => '!=', VALUE => 'EmailRecord'); my $txn = $transactions->First; isa_ok ($txn, 'RT::Transaction'); is ($txn->Type, 'Create', "correct type"); my $attachment = $txn->Attachments->First; isa_ok ($attachment, 'RT::Attachment'); is ( $attachment->GetHeader('X-RT-Mail-Extension'), 'some-extension-arg', 'header is in place' ); } diag "Test new ticket creation without --action argument" if $ENV{'TEST_VERBOSE'}; { my $text = <send_via_mailgate($text, extension => 'some-extension-arg' ); is ($status >> 8, 0, "The mail gateway exited normally"); ok ($id, "Created ticket #$id"); my $tick = RT::Test->last_ticket; isa_ok ($tick, 'RT::Ticket'); is ($tick->Id, $id, "correct ticket id"); is ($tick->Subject, 'using mailgate without --action arg', "using mailgate without --action arg"); } diag "This is a test of new ticket creation as an unknown user" if $ENV{'TEST_VERBOSE'}; { my $text = <Config->Get('rtname')]} To: rt\@@{[RT->Config->Get('rtname')]} Subject: This is a test of new ticket creation as an unknown user Blah! Foob! EOF my ($status, $id) = RT::Test->send_via_mailgate($text); is ($status >> 8, 0, "The mail gateway exited normally"); ok (!$id, "no ticket created"); my $tick = RT::Test->last_ticket; isa_ok ($tick, 'RT::Ticket'); ok ($tick->Id, "found ticket ".$tick->Id); isnt ($tick->Subject , 'This is a test of new ticket creation as an unknown user', "failed to create the new ticket from an unprivileged account"); my $u = RT::User->new($RT::SystemUser); $u->Load("doesnotexist\@@{[RT->Config->Get('rtname')]}"); ok( !$u->Id, "user does not exist and was not created by failed ticket submission"); } diag "grant everybody with CreateTicket right" if $ENV{'TEST_VERBOSE'}; { ok( RT::Test->set_rights( { Principal => $everyone_group->PrincipalObj, Right => [qw(CreateTicket)], }, ), "Granted everybody the right to create tickets"); } my $ticket_id; diag "now everybody can create tickets. can a random unkown user create tickets?" if $ENV{'TEST_VERBOSE'}; { my $text = <Config->Get('rtname')]} To: rt\@@{[RT->Config->Get('rtname')]} Subject: This is a test of new ticket creation as an unknown user Blah! Foob! EOF my ($status, $id) = RT::Test->send_via_mailgate($text); is ($status >> 8, 0, "The mail gateway exited normally"); ok ($id, "ticket created"); my $tick = RT::Test->last_ticket; isa_ok ($tick, 'RT::Ticket'); ok ($tick->Id, "found ticket ".$tick->Id); is ($tick->Id, $id, "correct ticket id"); is ($tick->Subject , 'This is a test of new ticket creation as an unknown user', "failed to create the new ticket from an unprivileged account"); my $u = RT::User->new( $RT::SystemUser ); $u->Load( "doesnotexist\@@{[RT->Config->Get('rtname')]}" ); ok ($u->Id, "user does not exist and was created by ticket submission"); $ticket_id = $id; } diag "can another random reply to a ticket without being granted privs? answer should be no." if $ENV{'TEST_VERBOSE'}; { my $text = <Config->Get('rtname')]} To: rt\@@{[RT->Config->Get('rtname')]} Subject: [@{[RT->Config->Get('rtname')]} #$ticket_id] This is a test of a reply as an unknown user Blah! (Should not work.) Foob! EOF my ($status, $id) = RT::Test->send_via_mailgate($text); is ($status >> 8, 0, "The mail gateway exited normally"); ok (!$id, "no way to reply to the ticket"); my $u = RT::User->new($RT::SystemUser); $u->Load('doesnotexist-2@'.RT->Config->Get('rtname')); ok( !$u->Id, " user does not exist and was not created by ticket correspondence submission"); } diag "grant everyone 'ReplyToTicket' right" if $ENV{'TEST_VERBOSE'}; { ok( RT::Test->set_rights( { Principal => $everyone_group->PrincipalObj, Right => [qw(CreateTicket ReplyToTicket)], }, ), "Granted everybody the right to reply to tickets" ); } diag "can another random reply to a ticket after being granted privs? answer should be yes" if $ENV{'TEST_VERBOSE'}; { my $text = <Config->Get('rtname')]} To: rt\@@{[RT->Config->Get('rtname')]} Subject: [@{[RT->Config->Get('rtname')]} #$ticket_id] This is a test of a reply as an unknown user Blah! Foob! EOF my ($status, $id) = RT::Test->send_via_mailgate($text); is ($status >> 8, 0, "The mail gateway exited normally"); is ($id, $ticket_id, "replied to the ticket"); my $u = RT::User->new($RT::SystemUser); $u->Load('doesnotexist-2@'.RT->Config->Get('rtname')); ok ($u->Id, "user exists and was created by ticket correspondence submission"); } diag "add a reply to the ticket using '--extension ticket' feature" if $ENV{'TEST_VERBOSE'}; { my $text = <Config->Get('rtname')]} To: rt\@@{[RT->Config->Get('rtname')]} Subject: This is a test of a reply as an unknown user Blah! Foob! EOF local $ENV{'EXTENSION'} = $ticket_id; my ($status, $id) = RT::Test->send_via_mailgate($text, extension => 'ticket'); is ($status >> 8, 0, "The mail gateway exited normally"); is ($id, $ticket_id, "replied to the ticket"); my $tick = RT::Test->last_ticket; isa_ok ($tick, 'RT::Ticket'); ok ($tick->Id, "found ticket ".$tick->Id); is ($tick->Id, $id, "correct ticket id"); my $transactions = $tick->Transactions; $transactions->OrderByCols({ FIELD => 'id', ORDER => 'DESC' }); $transactions->Limit( FIELD => 'Type', OPERATOR => '!=', VALUE => 'EmailRecord'); my $txn = $transactions->First; isa_ok ($txn, 'RT::Transaction'); is ($txn->Type, 'Correspond', "correct type"); my $attachment = $txn->Attachments->First; isa_ok ($attachment, 'RT::Attachment'); is ($attachment->GetHeader('X-RT-Mail-Extension'), $id, 'header is in place'); } diag "can another random comment on a ticket without being granted privs? answer should be no" if $ENV{'TEST_VERBOSE'}; { my $text = <Config->Get('rtname')]} To: rt\@@{[RT->Config->Get('rtname')]} Subject: [@{[RT->Config->Get('rtname')]} #$ticket_id] This is a test of a comment as an unknown user Blah! (Should not work.) Foob! EOF my ($status, $id) = RT::Test->send_via_mailgate($text, action => 'comment'); is ($status >> 8, 0, "The mail gateway exited normally"); ok (!$id, "no way to comment on the ticket"); my $u = RT::User->new($RT::SystemUser); $u->Load('doesnotexist-3@'.RT->Config->Get('rtname')); ok( !$u->Id, " user does not exist and was not created by ticket comment submission"); } diag "grant everyone 'CommentOnTicket' right" if $ENV{'TEST_VERBOSE'}; { ok( RT::Test->set_rights( { Principal => $everyone_group->PrincipalObj, Right => [qw(CreateTicket ReplyToTicket CommentOnTicket)], }, ), "Granted everybody the right to comment on tickets"); } diag "can another random reply to a ticket after being granted privs? answer should be yes" if $ENV{'TEST_VERBOSE'}; { my $text = <Config->Get('rtname')]} To: rt\@@{[RT->Config->Get('rtname')]} Subject: [@{[RT->Config->Get('rtname')]} #$ticket_id] This is a test of a comment as an unknown user Blah! Foob! EOF my ($status, $id) = RT::Test->send_via_mailgate($text, action => 'comment'); is ($status >> 8, 0, "The mail gateway exited normally"); is ($id, $ticket_id, "replied to the ticket"); my $u = RT::User->new($RT::SystemUser); $u->Load('doesnotexist-3@'.RT->Config->Get('rtname')); ok ($u->Id, " user exists and was created by ticket comment submission"); } diag "add comment to the ticket using '--extension action' feature" if $ENV{'TEST_VERBOSE'}; { my $text = <Config->Get('rtname')]} To: rt\@@{[RT->Config->Get('rtname')]} Subject: [@{[RT->Config->Get('rtname')]} #$ticket_id] This is a test of a comment via '--extension action' Blah! Foob! EOF local $ENV{'EXTENSION'} = 'comment'; my ($status, $id) = RT::Test->send_via_mailgate($text, extension => 'action'); is ($status >> 8, 0, "The mail gateway exited normally"); is ($id, $ticket_id, "added comment to the ticket"); my $tick = RT::Test->last_ticket; isa_ok ($tick, 'RT::Ticket'); ok ($tick->Id, "found ticket ".$tick->Id); is ($tick->Id, $id, "correct ticket id"); my $transactions = $tick->Transactions; $transactions->OrderByCols({ FIELD => 'id', ORDER => 'DESC' }); $transactions->Limit( FIELD => 'Type', OPERATOR => 'NOT ENDSWITH', VALUE => 'EmailRecord', ENTRYAGGREGATOR => 'AND', ); my $txn = $transactions->First; isa_ok ($txn, 'RT::Transaction'); is ($txn->Type, 'Comment', "correct type"); my $attachment = $txn->Attachments->First; isa_ok ($attachment, 'RT::Attachment'); is ($attachment->GetHeader('X-RT-Mail-Extension'), 'comment', 'header is in place'); } diag "Testing preservation of binary attachments" if $ENV{'TEST_VERBOSE'}; { # Get a binary blob (Best Practical logo) my $LOGO_FILE = $RT::MasonComponentRoot .'/NoAuth/images/bplogo.gif'; # Create a mime entity with an attachment my $entity = MIME::Entity->build( From => 'root@localhost', To => 'rt@localhost', Subject => 'binary attachment test', Data => ['This is a test of a binary attachment'], ); $entity->attach( Path => $LOGO_FILE, Type => 'image/gif', Encoding => 'base64', ); # Create a ticket with a binary attachment my ($status, $id) = RT::Test->send_via_mailgate($entity); is ($status >> 8, 0, "The mail gateway exited normally"); ok ($id, "created ticket"); my $tick = RT::Test->last_ticket; isa_ok ($tick, 'RT::Ticket'); ok ($tick->Id, "found ticket ".$tick->Id); is ($tick->Id, $id, "correct ticket id"); is ($tick->Subject , 'binary attachment test', "Created the ticket - ".$tick->Id); my $file = `cat $LOGO_FILE`; ok ($file, "Read in the logo image"); diag "for the raw file the md5 hex is ". Digest::MD5::md5_hex($file) if $ENV{'TEST_VERBOSE'}; # Verify that the binary attachment is valid in the database my $attachments = RT::Attachments->new($RT::SystemUser); $attachments->Limit(FIELD => 'ContentType', VALUE => 'image/gif'); my $txn_alias = $attachments->Join( ALIAS1 => 'main', FIELD1 => 'TransactionId', TABLE2 => 'Transactions', FIELD2 => 'id', ); $attachments->Limit( ALIAS => $txn_alias, FIELD => 'ObjectType', VALUE => 'RT::Ticket' ); $attachments->Limit( ALIAS => $txn_alias, FIELD => 'ObjectId', VALUE => $id ); is ($attachments->Count, 1, 'Found only one gif attached to the ticket'); my $attachment = $attachments->First; ok ($attachment->Id, 'loaded attachment object'); my $acontent = $attachment->Content; diag "coming from the database, md5 hex is ".Digest::MD5::md5_hex($acontent) if $ENV{'TEST_VERBOSE'}; is ($acontent, $file, 'The attachment isn\'t screwed up in the database.'); # Grab the binary attachment via the web ui my $ua = new LWP::UserAgent; my $full_url = "$url/Ticket/Attachment/". $attachment->TransactionId ."/". $attachment->id. "/bplogo.gif?&user=root&pass=password"; my $r = $ua->get( $full_url ); # Verify that the downloaded attachment is the same as what we uploaded. is ($file, $r->content, 'The attachment isn\'t screwed up in download'); } diag "Simple I18N testing" if $ENV{'TEST_VERBOSE'}; { my $text = <Config->Get('rtname')]} Subject: This is a test of I18N ticket creation Content-Type: text/plain; charset="utf-8" 2 accented lines \303\242\303\252\303\256\303\264\303\273 \303\241\303\251\303\255\303\263\303\272 bye EOF my ($status, $id) = RT::Test->send_via_mailgate($text); is ($status >> 8, 0, "The mail gateway exited normally"); ok ($id, "created ticket"); my $tick = RT::Test->last_ticket; isa_ok ($tick, 'RT::Ticket'); ok ($tick->Id, "found ticket ". $tick->Id); is ($tick->Id, $id, "correct ticket"); is ($tick->Subject , 'This is a test of I18N ticket creation', "Created the ticket - ". $tick->Subject); my $unistring = "\303\241\303\251\303\255\303\263\303\272"; Encode::_utf8_on($unistring); is ( $tick->Transactions->First->Content, $tick->Transactions->First->Attachments->First->Content, "Content is ". $tick->Transactions->First->Attachments->First->Content ); ok ( $tick->Transactions->First->Content =~ /$unistring/i, $tick->Id." appears to be unicode ". $tick->Transactions->First->Attachments->First->Id ); } diag "supposedly I18N fails on the second message sent in." if $ENV{'TEST_VERBOSE'}; { my $text = <Config->Get('rtname')]} Subject: This is a test of I18N ticket creation Content-Type: text/plain; charset="utf-8" 2 accented lines \303\242\303\252\303\256\303\264\303\273 \303\241\303\251\303\255\303\263\303\272 bye EOF my ($status, $id) = RT::Test->send_via_mailgate($text); is ($status >> 8, 0, "The mail gateway exited normally"); ok ($id, "created ticket"); my $tick = RT::Test->last_ticket; isa_ok ($tick, 'RT::Ticket'); ok ($tick->Id, "found ticket ". $tick->Id); is ($tick->Id, $id, "correct ticket"); is ($tick->Subject , 'This is a test of I18N ticket creation', "Created the ticket"); my $unistring = "\303\241\303\251\303\255\303\263\303\272"; Encode::_utf8_on($unistring); ok ( $tick->Transactions->First->Content =~ $unistring, "It appears to be unicode - ". $tick->Transactions->First->Content ); } diag "check that mailgate doesn't suffer from empty Reply-To:" if $ENV{'TEST_VERBOSE'}; { my $text = <Config->Get('rtname')]} Subject: test Content-Type: text/plain; charset="utf-8" test EOF my ($status, $id) = RT::Test->send_via_mailgate($text); is ($status >> 8, 0, "The mail gateway exited normally"); ok ($id, "created ticket"); my $tick = RT::Test->last_ticket; isa_ok ($tick, 'RT::Ticket'); ok ($tick->Id, "found ticket ". $tick->Id); is ($tick->Id, $id, "correct ticket"); like $tick->RequestorAddresses, qr/root\@localhost/, 'correct requestor'; } my ($val,$msg) = $everyone_group->PrincipalObj->RevokeRight(Right => 'CreateTicket'); ok ($val, $msg); SKIP: { skip "Advanced mailgate actions require an unsafe configuration", 47 unless RT->Config->Get('UnsafeEmailCommands'); # create new queue to be shure we don't mess with rights use RT::Queue; my $queue = RT::Queue->new($RT::SystemUser); my ($qid) = $queue->Create( Name => 'ext-mailgate'); ok( $qid, 'queue created for ext-mailgate tests' ); # {{{ Check take and resolve actions # create ticket that is owned by nobody use RT::Ticket; my $tick = RT::Ticket->new($RT::SystemUser); my ($id) = $tick->Create( Queue => 'ext-mailgate', Subject => 'test'); ok( $id, 'new ticket created' ); is( $tick->Owner, $RT::Nobody->Id, 'owner of the new ticket is nobody' ); $! = 0; ok(open(MAIL, "|$RT::BinPath/rt-mailgate --url $url --queue ext-mailgate --action take"), "Opened the mailgate - $!"); print MAIL <Config->Get('rtname')]} \#$id] test EOF close (MAIL); is ($? >> 8, 0, "The mail gateway exited normally"); $tick = RT::Ticket->new($RT::SystemUser); $tick->Load( $id ); is( $tick->Id, $id, 'load correct ticket'); is( $tick->OwnerObj->EmailAddress, 'root@localhost', 'successfuly take ticket via email'); # check that there is no text transactions writen is( $tick->Transactions->Count, 2, 'no superfluous transactions'); my $status; ($status, $msg) = $tick->SetOwner( $RT::Nobody->Id, 'Force' ); ok( $status, 'successfuly changed owner: '. ($msg||'') ); is( $tick->Owner, $RT::Nobody->Id, 'set owner back to nobody'); $! = 0; ok(open(MAIL, "|$RT::BinPath/rt-mailgate --url $url --queue ext-mailgate --action take-correspond"), "Opened the mailgate - $@"); print MAIL <Config->Get('rtname')]} \#$id] correspondence test EOF close (MAIL); is ($? >> 8, 0, "The mail gateway exited normally"); DBIx::SearchBuilder::Record::Cachable->FlushCache; $tick = RT::Ticket->new($RT::SystemUser); $tick->Load( $id ); is( $tick->Id, $id, "load correct ticket #$id"); is( $tick->OwnerObj->EmailAddress, 'root@localhost', 'successfuly take ticket via email'); my $txns = $tick->Transactions; $txns->Limit( FIELD => 'Type', VALUE => 'Correspond'); $txns->OrderBy( FIELD => 'id', ORDER => 'DESC' ); # +1 because of auto open is( $tick->Transactions->Count, 6, 'no superfluous transactions'); is( $txns->First->Subject, "[$RT::rtname \#$id] correspondence", 'successfuly add correspond within take via email' ); $! = 0; ok(open(MAIL, "|$RT::BinPath/rt-mailgate --url $url --queue ext-mailgate --action resolve"), "Opened the mailgate - $!"); print MAIL <Config->Get('rtname')]} \#$id] test EOF close (MAIL); is ($? >> 8, 0, "The mail gateway exited normally"); DBIx::SearchBuilder::Record::Cachable->FlushCache; $tick = RT::Ticket->new($RT::SystemUser); $tick->Load( $id ); is( $tick->Id, $id, 'load correct ticket'); is( $tick->Status, 'resolved', 'successfuly resolved ticket via email'); is( $tick->Transactions->Count, 7, 'no superfluous transactions'); use RT::User; my $user = RT::User->new( $RT::SystemUser ); my ($uid) = $user->Create( Name => 'ext-mailgate', EmailAddress => 'ext-mailgate@localhost', Privileged => 1, Password => 'qwe123', ); ok( $uid, 'user created for ext-mailgate tests' ); ok( !$user->HasRight( Right => 'OwnTicket', Object => $queue ), "User can't own ticket" ); $tick = RT::Ticket->new($RT::SystemUser); ($id) = $tick->Create( Queue => $qid, Subject => 'test' ); ok( $id, 'create new ticket' ); my $rtname = RT->Config->Get('rtname'); $! = 0; ok(open(MAIL, "|$RT::BinPath/rt-mailgate --url $url --queue ext-mailgate --action take"), "Opened the mailgate - $!"); print MAIL <> 8, 0, "mailgate exited normally" ); DBIx::SearchBuilder::Record::Cachable->FlushCache; cmp_ok( $tick->Owner, '!=', $user->id, "we didn't change owner" ); ($status, $msg) = $user->PrincipalObj->GrantRight( Object => $queue, Right => 'ReplyToTicket' ); ok( $status, "successfuly granted right: $msg" ); my $ace_id = $status; ok( $user->HasRight( Right => 'ReplyToTicket', Object => $tick ), "User can reply to ticket" ); $! = 0; ok(open(MAIL, "|$RT::BinPath/rt-mailgate --url $url --queue ext-mailgate --action correspond-take"), "Opened the mailgate - $!"); print MAIL <> 8, 0, "mailgate exited normally" ); DBIx::SearchBuilder::Record::Cachable->FlushCache; cmp_ok( $tick->Owner, '!=', $user->id, "we didn't change owner" ); is( $tick->Transactions->Count, 3, "one transactions added" ); $! = 0; ok(open(MAIL, "|$RT::BinPath/rt-mailgate --url $url --queue ext-mailgate --action take-correspond"), "Opened the mailgate - $!"); print MAIL <> 8, 0, "mailgate exited normally" ); DBIx::SearchBuilder::Record::Cachable->FlushCache; cmp_ok( $tick->Owner, '!=', $user->id, "we didn't change owner" ); is( $tick->Transactions->Count, 3, "no transactions added, user can't take ticket first" ); # revoke ReplyToTicket right use RT::ACE; my $ace = RT::ACE->new($RT::SystemUser); $ace->Load( $ace_id ); $ace->Delete; my $acl = RT::ACL->new($RT::SystemUser); $acl->Limit( FIELD => 'RightName', VALUE => 'ReplyToTicket' ); $acl->LimitToObject( $RT::System ); while( my $ace = $acl->Next ) { $ace->Delete; } ok( !$user->HasRight( Right => 'ReplyToTicket', Object => $tick ), "User can't reply to ticket any more" ); my $group = RT::Group->new( $RT::SystemUser ); ok( $group->LoadQueueRoleGroup( Queue => $qid, Type=> 'Owner' ), "load queue owners role group" ); $ace = RT::ACE->new( $RT::SystemUser ); ($ace_id, $msg) = $group->PrincipalObj->GrantRight( Right => 'ReplyToTicket', Object => $queue ); ok( $ace_id, "Granted queue owners role group with ReplyToTicket right" ); ($status, $msg) = $user->PrincipalObj->GrantRight( Object => $queue, Right => 'OwnTicket' ); ok( $status, "successfuly granted right: $msg" ); ($status, $msg) = $user->PrincipalObj->GrantRight( Object => $queue, Right => 'TakeTicket' ); ok( $status, "successfuly granted right: $msg" ); $! = 0; ok(open(MAIL, "|$RT::BinPath/rt-mailgate --url $url --queue ext-mailgate --action take-correspond"), "Opened the mailgate - $!"); print MAIL <> 8, 0, "mailgate exited normally" ); DBIx::SearchBuilder::Record::Cachable->FlushCache; $tick->Load( $id ); is( $tick->Owner, $user->id, "we changed owner" ); ok( $user->HasRight( Right => 'ReplyToTicket', Object => $tick ), "owner can reply to ticket" ); is( $tick->Transactions->Count, 5, "transactions added" ); # }}} }; 1;