<%ARGS> $QuoteTransaction => undef $CloneTicket => undef <%init> $m->callback( CallbackName => "Init", ARGSRef => \%ARGS ); my $Queue = $ARGS{Queue}; my $showrows = sub { my @pairs = @_; while (@pairs) { my $key = shift @pairs; my $val = shift @pairs; $m->out("
$key
$val
"); } }; my $CloneTicketObj; if ($CloneTicket) { $CloneTicketObj = RT::Ticket->new( $session{CurrentUser} ); $CloneTicketObj->Load($CloneTicket) or Abort( loc("Ticket could not be loaded") ); my $clone = { Requestors => join( ',', $CloneTicketObj->RequestorAddresses ), Cc => join( ',', $CloneTicketObj->CcAddresses ), AdminCc => join( ',', $CloneTicketObj->AdminCcAddresses ), InitialPriority => $CloneTicketObj->Priority, }; $clone->{$_} = $CloneTicketObj->$_() for qw/Owner Subject FinalPriority TimeEstimated TimeWorked Status TimeLeft/; $clone->{$_} = $CloneTicketObj->$_->AsString for grep { $CloneTicketObj->$_->Unix } map { $_ . "Obj" } qw/Starts Started Due Resolved/; my $members = $CloneTicketObj->Members; my ( @members, @members_of, @refers, @refers_by, @depends, @depends_by ); my $refers = $CloneTicketObj->RefersTo; while ( my $refer = $refers->Next ) { push @refers, $refer->LocalTarget; } $clone->{'new-RefersTo'} = join ' ', @refers; my $refers_by = $CloneTicketObj->ReferredToBy; while ( my $refer_by = $refers_by->Next ) { push @refers_by, $refer_by->LocalBase; } $clone->{'RefersTo-new'} = join ' ', @refers_by; if (0) { # Temporarily disabled my $depends = $CloneTicketObj->DependsOn; while ( my $depend = $depends->Next ) { push @depends, $depend->LocalTarget; } $clone->{'new-DependsOn'} = join ' ', @depends; my $depends_by = $CloneTicketObj->DependedOnBy; while ( my $depend_by = $depends_by->Next ) { push @depends_by, $depend_by->LocalBase; } $clone->{'DependsOn-new'} = join ' ', @depends_by; while ( my $member = $members->Next ) { push @members, $member->LocalBase; } $clone->{'MemberOf-new'} = join ' ', @members; my $members_of = $CloneTicketObj->MemberOf; while ( my $member_of = $members_of->Next ) { push @members_of, $member_of->LocalTarget; } $clone->{'new-MemberOf'} = join ' ', @members_of; } my $cfs = $CloneTicketObj->QueueObj->TicketCustomFields(); while ( my $cf = $cfs->Next ) { my $cf_id = $cf->id; my $cf_values = $CloneTicketObj->CustomFieldValues( $cf->id ); my @cf_values; while ( my $cf_value = $cf_values->Next ) { push @cf_values, $cf_value->Content; } $clone->{"Object-RT::Ticket--CustomField-$cf_id-Value"} = join "\n", @cf_values; } for ( keys %$clone ) { $ARGS{$_} = $clone->{$_} if not defined $ARGS{$_}; } } my @results; my $title = loc("Create a ticket"); my $QueueObj = new RT::Queue($session{'CurrentUser'}); $QueueObj->Load($Queue) || Abort(loc("Queue could not be loaded.")); $m->callback( QueueObj => $QueueObj, title => \$title, results => \@results, ARGSRef => \%ARGS ); $QueueObj->Disabled && Abort(loc("Cannot create tickets in a disabled queue.")); my $CFs = $QueueObj->TicketCustomFields(); my $ValidCFs = $m->comp( '/Elements/ValidateCustomFields', CustomFields => $CFs, ARGSRef => \%ARGS ); # {{{ deal with deleting uploaded attachments foreach my $key (keys %ARGS) { if ($key =~ m/^DeleteAttach-(.+)$/) { delete $session{'Attachments'}{$1}; } $session{'Attachments'} = { %{$session{'Attachments'} || {}} }; } # }}} # {{{ store the uploaded attachment in session if ($ARGS{'Attach'}) { # attachment? my $attachment = MakeMIMEEntity( AttachmentFieldName => 'Attach' ); my $file_path = Encode::decode_utf8("$ARGS{'Attach'}"); $session{'Attachments'} = { %{$session{'Attachments'} || {}}, $file_path => $attachment, }; } # }}} # delete temporary storage entry to make WebUI clean unless (keys %{$session{'Attachments'}} and $ARGS{'id'} eq 'new') { delete $session{'Attachments'}; } my $checks_failure = 0; my $gnupg_widget = $m->comp('/Elements/GnuPG/SignEncryptWidget:new', Arguments => \%ARGS ); $m->comp( '/Elements/GnuPG/SignEncryptWidget:Process', self => $gnupg_widget, QueueObj => $QueueObj, ); if ( !exists $ARGS{'AddMoreAttach'} && ($ARGS{'id'}||'') eq 'new' ) { my $status = $m->comp('/Elements/GnuPG/SignEncryptWidget:Check', self => $gnupg_widget, Operation => 'Create', QueueObj => $QueueObj, ); $checks_failure = 1 unless $status; } # check email addresses for RT's { foreach my $field ( qw(Requestors Cc AdminCc) ) { my $value = $ARGS{ $field }; next unless defined $value && length $value; my @emails = Email::Address->parse( $value ); foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) { push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc($field =~ /^(.*?)s?$/) ); $checks_failure = 1; $email = undef; } $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails; } } my $skip_create = 0; $m->callback( CallbackName => 'BeforeCreate', ARGSRef => \%ARGS, skip_create => \$skip_create, checks_failure => $checks_failure, results => \@results ); if ((!exists $ARGS{'AddMoreAttach'}) and (defined($ARGS{'id'}) and $ARGS{'id'} eq 'new')) { # new ticket? if ( $ValidCFs && !$checks_failure && !$skip_create ) { $m->comp('show', %ARGS); $RT::Logger->crit("After display call; error is $@"); $m->abort(); } elsif ( !$ValidCFs ) { # Invalid CFs while (my $CF = $CFs->Next) { my $msg = $m->notes('InvalidField-' . $CF->Id) or next; push @results, $CF->Name . ': ' . $msg; } } } <&| /m/_elements/wrapper, title => $title &> <& /Elements/ListActions, actions => \@results &>
% $m->callback( CallbackName => 'FormStart', QueueObj => $QueueObj, ARGSRef => \%ARGS ); % if ($gnupg_widget) { <& /Elements/GnuPG/SignEncryptWidget:ShowIssues, self => $gnupg_widget &> % }
<&| /Widgets/TitleBox, title => $QueueObj->Name &> <%perl> $showrows->( loc("Subject") => ''); <%loc("Describe the issue below")%> <& /Elements/MessageBox, exists $ARGS{Content} ? (Default => $ARGS{Content}, IncludeSignature => 0 ) : ( QuoteTransaction => $QuoteTransaction ), Height => 5 &> <&/Elements/Submit, Label => loc("Create") &>
<&| /Widgets/TitleBox &> <%perl> $showrows->( # loc('Queue') => $m->scomp( '/Ticket/Elements/ShowQueue', QueueObj => $QueueObj ) , loc('Status') => $m->scomp( "/Elements/SelectStatus", Name => "Status", Default => $ARGS{Status} || 'new', DefaultValue => 0, SkipDeleted => 1 ), loc("Owner") => $m->scomp( "/Elements/SelectOwner", Name => "Owner", QueueObj => $QueueObj, Default => $ARGS{Owner} || $RT::Nobody->Id, DefaultValue => 0 ), loc("Requestors") => $m->scomp( "/Elements/EmailInput", Name => 'Requestors', Size => '40', Default => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress ), loc("Cc") => $m->scomp( "/Elements/EmailInput", Name => 'Cc', Size => '40', Default => $ARGS{Cc} ) . '' . loc( "(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people will receive future updates.)" ) . '', loc("Admin Cc") => $m->scomp( "/Elements/EmailInput", Name => 'AdminCc', Size => '40', Default => $ARGS{AdminCc} ) . '' . loc( "(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people will receive future updates.)" ) . '', ); $m->scomp("/Ticket/Elements/EditCustomFields", %ARGS, QueueObj => $QueueObj ); $m->scomp("/Ticket/Elements/EditTransactionCustomFields", %ARGS, QueueObj => $QueueObj ); % if (exists $session{'Attachments'}) { <%loc("Attached file") %> <%loc("Check box to delete")%>
% foreach my $attach_name (keys %{$session{'Attachments'}}) { <%$attach_name%>
% } # end of foreach % } # end of if <%perl> $showrows->( loc("Attach file") => '
' ); % if ( $gnupg_widget ) { %$m->scomp("/Elements/GnuPG/SignEncryptWidget", self => $gnupg_widget, QueueObj => $QueueObj ) % }
<&| /Widgets/TitleBox, title => loc('The Basics'), title_class=> 'inverse', color => "#993333" &> <%perl> $showrows->( loc("Priority") => $m->scomp( "/Elements/SelectPriority", Name => "InitialPriority", Default => $ARGS{InitialPriority} ? $ARGS{InitialPriority} : $QueueObj->InitialPriority, ), loc("Final Priority") => $m->scomp( "/Elements/SelectPriority", Name => "FinalPriority", Default => $ARGS{FinalPriority} ? $ARGS{FinalPriority} : $QueueObj->FinalPriority, ), loc("Time Estimated") => ''.$m->scomp( "/Elements/EditTimeValue", Name => 'TimeEstimated', Default => $ARGS{TimeEstimated} || '', InUnits => $ARGS{'TimeEstimated-TimeUnits'} ).'', loc("Time Worked") => ''.$m->scomp( "/Elements/EditTimeValue", Name => 'TimeWorked', Default => $ARGS{TimeWorked} || '', InUnits => $ARGS{'TimeWorked-TimeUnits'} ). '', loc("Time Left") => ''.$m->scomp( "/Elements/EditTimeValue", Name => 'TimeLeft', Default => $ARGS{TimeLeft} || '', InUnits => $ARGS{'TimeLeft-TimeUnits'} ).'', ); <&|/Widgets/TitleBox, title => loc("Dates"), title_class=> 'inverse', color => "#663366" &> <%perl> $showrows->( loc("Starts") => $m->scomp( "/Elements/SelectDate", Name => "Starts", Default => ( $ARGS{Starts} || '' )), loc("Due") => $m->scomp( "/Elements/SelectDate", Name => "Due", Default => ($ARGS{Due} || '' )) ); <&|/Widgets/TitleBox, title => loc('Links'), title_class=> 'inverse' &> <%loc("(Enter ticket ids or URLs, separated with spaces)")%> <%perl> $showrows->( loc("Depends on") => '', loc("Depended on by") => '', loc("Parents") => '', loc("Children") => '', loc("Refers to") => '', loc("Referred to by") => '' ); <& /Elements/Submit, Label => loc("Create") &>