# BEGIN LICENSE BLOCK # # Copyright (c) 1996-2003 Jesse Vincent # # (Except where explictly superceded by other copyright notices) # # This work is made available to you under the terms of Version 2 of # the GNU General Public License. A copy of that license should have # been provided with this software, but in any event can be snarfed # from www.gnu.org. # # This work is distributed in the hope that it will be useful, but # WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU # General Public License for more details. # # Unless otherwise specified, all modifications, corrections or # extensions to this work which alter its source code become the # property of Best Practical Solutions, LLC when submitted for # inclusion in the work. # # # END LICENSE BLOCK =head1 NAME RT::Transaction - RT\'s transaction object =head1 SYNOPSIS use RT::Transaction; =head1 DESCRIPTION Each RT::Transaction describes an atomic change to a ticket object or an update to an RT::Ticket object. It can have arbitrary MIME attachments. =head1 METHODS =begin testing ok(require RT::Transaction); =end testing =cut use strict; no warnings qw(redefine); use vars qw( %_BriefDescriptions ); use RT::Attachments; # {{{ sub Create =head2 Create Create a new transaction. This routine should _never_ be called anything other Than RT::Ticket. It should not be called from client code. Ever. Not ever. If you do this, we will hunt you down. and break your kneecaps. Then the unpleasant stuff will start. TODO: Document what gets passed to this =cut sub Create { my $self = shift; my %args = ( id => undef, TimeTaken => 0, Ticket => 0, Type => 'undefined', Data => '', Field => undef, OldValue => undef, NewValue => undef, MIMEObj => undef, ActivateScrips => 1, @_ ); #if we didn't specify a ticket, we need to bail unless ( $args{'Ticket'} ) { return ( 0, $self->loc( "Transaction->Create couldn't, as you didn't specify a ticket id")); } #lets create our transaction my %params = (Ticket => $args{'Ticket'}, Type => $args{'Type'}, Data => $args{'Data'}, Field => $args{'Field'}, OldValue => $args{'OldValue'}, NewValue => $args{'NewValue'}, Created => $args{'Created'} ); # Parameters passed in during an import that we probably don't want to touch, otherwise foreach my $attr qw(id Creator Created LastUpdated TimeTaken LastUpdatedBy) { $params{$attr} = $args{$attr} if ($args{$attr}); } my $id = $self->SUPER::Create(%params); $self->Load($id); $self->_Attach( $args{'MIMEObj'} ) if defined $args{'MIMEObj'}; #Provide a way to turn off scrips if we need to if ( $args{'ActivateScrips'} ) { require RT::Scrips; RT::Scrips->new($RT::SystemUser)->Apply( Stage => 'TransactionCreate', Type => $args{'Type'}, Ticket => $args{'Ticket'}, Transaction => $self->id, ); } return ( $id, $self->loc("Transaction Created") ); } # }}} # {{{ sub Delete sub Delete { my $self = shift; return ( 0, $self->loc('Deleting this object could break referential integrity') ); } # }}} # {{{ Routines dealing with Attachments # {{{ sub Message =head2 Message Returns the RT::Attachments Object which contains the "top-level"object attachment for this transaction =cut sub Message { my $self = shift; if ( !defined( $self->{'message'} ) ) { $self->{'message'} = new RT::Attachments( $self->CurrentUser ); $self->{'message'}->Limit( FIELD => 'TransactionId', VALUE => $self->Id ); $self->{'message'}->ChildrenOf(0); } return ( $self->{'message'} ); } # }}} # {{{ sub Content =head2 Content PARAMHASH If this transaction has attached mime objects, returns the first text/plain part. Otherwise, returns undef. Takes a paramhash. If the $args{'Quote'} parameter is set, wraps this message at $args{'Wrap'}. $args{'Wrap'} defaults to 70. =cut sub Content { my $self = shift; my %args = ( Quote => 0, Wrap => 70, @_ ); my $content; my $content_obj = $self->ContentObj; if ($content_obj) { $content = $content_obj->Content; } # If all else fails, return a message that we couldn't find any content else { $content = $self->loc('This transaction appears to have no content'); } if ( $args{'Quote'} ) { # Remove quoted signature. $content =~ s/\n-- \n(.*)$//s; # What's the longest line like? my $max = 0; foreach ( split ( /\n/, $content ) ) { $max = length if ( length > $max ); } if ( $max > 76 ) { require Text::Wrapper; my $wrapper = new Text::Wrapper( columns => $args{'Wrap'}, body_start => ( $max > 70 * 3 ? ' ' : '' ), par_start => '' ); $content = $wrapper->wrap($content); } $content = '[' . $self->CreatorObj->Name() . ' - ' . $self->CreatedAsString() . "]:\n\n" . $content . "\n\n"; $content =~ s/^/> /gm; } return ($content); } # }}} # {{{ ContentObj =head2 ContentObj Returns the RT::Attachment object which contains the content for this Transaction =cut sub ContentObj { my $self = shift; # If we don\'t have any content, return undef now. unless ( $self->Attachments->First ) { return (undef); } # Get the set of toplevel attachments to this transaction. my $Attachment = $self->Attachments->First(); # If it's a message or a plain part, just return the # body. if ( $Attachment->ContentType() =~ '^(text/plain$|message/)' ) { return ($Attachment); } # If it's a multipart object, first try returning the first # text/plain part. elsif ( $Attachment->ContentType() =~ '^multipart/' ) { my $plain_parts = $Attachment->Children(); $plain_parts->ContentType( VALUE => 'text/plain' ); # If we actully found a part, return its content if ( $plain_parts->First && $plain_parts->First->Content ne '' ) { return ( $plain_parts->First ); } # If that fails, return the first text/plain or message/ part # which has some content. else { my $all_parts = $Attachment->Children(); while ( my $part = $all_parts->Next ) { if (( $part->ContentType() =~ '^(text/plain$|message/)' ) && $part->Content() ) { return ($part); } } } } # We found no content. suck return (undef); } # }}} # {{{ sub Subject =head2 Subject If this transaction has attached mime objects, returns the first one's subject Otherwise, returns null =cut sub Subject { my $self = shift; if ( $self->Attachments->First ) { return ( $self->Attachments->First->Subject ); } else { return (undef); } } # }}} # {{{ sub Attachments =head2 Attachments Returns all the RT::Attachment objects which are attached to this transaction. Takes an optional parameter, which is a ContentType that Attachments should be restricted to. =cut sub Attachments { my $self = shift; unless ( $self->{'attachments'} ) { $self->{'attachments'} = RT::Attachments->new( $self->CurrentUser ); #If it's a comment, return an empty object if they don't have the right to see it if ( $self->Type eq 'Comment' ) { unless ( $self->CurrentUserHasRight('ShowTicketComments') ) { return ( $self->{'attachments'} ); } } #if they ain't got rights to see, return an empty object else { unless ( $self->CurrentUserHasRight('ShowTicket') ) { return ( $self->{'attachments'} ); } } $self->{'attachments'}->Limit( FIELD => 'TransactionId', VALUE => $self->Id ); # Get the self->{'attachments'} in the order they're put into # the database. Arguably, we should be returning a tree # of self->{'attachments'}, not a set...but no current app seems to need # it. $self->{'attachments'}->OrderBy( ALIAS => 'main', FIELD => 'id', ORDER => 'asc' ); } return ( $self->{'attachments'} ); } # }}} # {{{ sub _Attach =head2 _Attach A private method used to attach a mime object to this transaction. =cut sub _Attach { my $self = shift; my $MIMEObject = shift; if ( !defined($MIMEObject) ) { $RT::Logger->error( "$self _Attach: We can't attach a mime object if you don't give us one.\n" ); return ( 0, $self->loc("[_1]: no attachment specified", $self) ); } my $Attachment = new RT::Attachment( $self->CurrentUser ); $Attachment->Create( TransactionId => $self->Id, Attachment => $MIMEObject ); return ( $Attachment, $self->loc("Attachment created") ); } # }}} # }}} # {{{ Routines dealing with Transaction Attributes # {{{ sub Description =head2 Description Returns a text string which describes this transaction =cut sub Description { my $self = shift; #Check those ACLs #If it's a comment, we need to be extra special careful if ( $self->__Value('Type') eq 'Comment' ) { unless ( $self->CurrentUserHasRight('ShowTicketComments') ) { return ( $self->loc("Permission Denied") ); } } #if they ain't got rights to see, don't let em else { unless ( $self->CurrentUserHasRight('ShowTicket') ) { return ($self->loc("Permission Denied") ); } } if ( !defined( $self->Type ) ) { return ( $self->loc("No transaction type specified")); } return ( $self->loc("[_1] by [_2]",$self->BriefDescription , $self->CreatorObj->Name )); } # }}} # {{{ sub BriefDescription =head2 BriefDescription Returns a text string which briefly describes this transaction =cut sub BriefDescription { my $self = shift; #Check those ACLs #If it's a comment, we need to be extra special careful if ( $self->__Value('Type') eq 'Comment' ) { unless ( $self->CurrentUserHasRight('ShowTicketComments') ) { return ( $self->loc("Permission Denied") ); } } #if they ain't got rights to see, don't let em else { unless ( $self->CurrentUserHasRight('ShowTicket') ) { return ( $self->loc("Permission Denied") ); } } my $type = $self->Type; #cache this, rather than calling it 30 times if ( !defined( $type ) ) { return $self->loc("No transaction type specified"); } if ( $type eq 'Create' ) { return ($self->loc("Ticket created")); } elsif ( $type =~ /Status/ ) { if ( $self->Field eq 'Status' ) { if ( $self->NewValue eq 'deleted' ) { return ($self->loc("Ticket deleted")); } else { return ( $self->loc("Status changed from [_1] to [_2]", $self->loc($self->OldValue), $self->loc($self->NewValue) )); } } # Generic: my $no_value = $self->loc("(no value)"); return ( $self->loc( "[_1] changed from [_2] to [_3]", $self->Field , ( $self->OldValue || $no_value ) , $self->NewValue )); } if (my $code = $_BriefDescriptions{$type}) { return $code->($self); } return $self->loc( "Default: [_1]/[_2] changed from [_3] to [_4]", $type, $self->Field, $self->OldValue, $self->NewValue ); } %_BriefDescriptions = ( Correspond => sub { my $self = shift; return $self->loc("Correspondence added"); }, Comment => sub { my $self = shift; return $self->loc("Comments added"); }, CustomField => sub { my $self = shift; my $field = $self->loc('CustomField'); if ( $self->Field ) { my $cf = RT::CustomField->new( $self->CurrentUser ); $cf->Load( $self->Field ); $field = $cf->Name(); } if ( $self->OldValue eq '' ) { return ( $self->loc("[_1] [_2] added", $field, $self->NewValue) ); } elsif ( $self->NewValue eq '' ) { return ( $self->loc("[_1] [_2] deleted", $field, $self->OldValue) ); } else { return $self->loc("[_1] [_2] changed to [_3]", $field, $self->OldValue, $self->NewValue ); } }, Untake => sub { my $self = shift; return $self->loc("Untaken"); }, Take => sub { my $self = shift; return $self->loc("Taken"); }, Force => sub { my $self = shift; my $Old = RT::User->new( $self->CurrentUser ); $Old->Load( $self->OldValue ); my $New = RT::User->new( $self->CurrentUser ); $New->Load( $self->NewValue ); return $self->loc("Owner forcibly changed from [_1] to [_2]" , $Old->Name , $New->Name); }, Steal => sub { my $self = shift; my $Old = RT::User->new( $self->CurrentUser ); $Old->Load( $self->OldValue ); return $self->loc("Stolen from [_1] ", $Old->Name); }, Give => sub { my $self = shift; my $New = RT::User->new( $self->CurrentUser ); $New->Load( $self->NewValue ); return $self->loc( "Given to [_1]", $New->Name ); }, AddWatcher => sub { my $self = shift; my $principal = RT::Principal->new($self->CurrentUser); $principal->Load($self->NewValue); return $self->loc( "[_1] [_2] added", $self->Field, $principal->Object->Name); }, DelWatcher => sub { my $self = shift; my $principal = RT::Principal->new($self->CurrentUser); $principal->Load($self->OldValue); return $self->loc( "[_1] [_2] deleted", $self->Field, $principal->Object->Name); }, Subject => sub { my $self = shift; return $self->loc( "Subject changed to [_1]", $self->Data ); }, AddLink => sub { my $self = shift; my $value; if ( $self->NewValue ) { my $URI = RT::URI->new( $self->CurrentUser ); $URI->FromURI( $self->NewValue ); if ( $URI->Resolver ) { $value = $URI->Resolver->AsString; } else { $value = $self->NewValue; } if ( $self->Field eq 'DependsOn' ) { return $self->loc( "Dependency on [_1] added", $value ); } elsif ( $self->Field eq 'DependedOnBy' ) { return $self->loc( "Dependency by [_1] added", $value ); } elsif ( $self->Field eq 'RefersTo' ) { return $self->loc( "Reference to [_1] added", $value ); } elsif ( $self->Field eq 'ReferredToBy' ) { return $self->loc( "Reference by [_1] added", $value ); } elsif ( $self->Field eq 'MemberOf' ) { return $self->loc( "Membership in [_1] added", $value ); } elsif ( $self->Field eq 'HasMember' ) { return $self->loc( "Member [_1] added", $value ); } } else { return ( $self->Data ); } }, DeleteLink => sub { my $self = shift; my $value; if ( $self->OldValue ) { my $URI = RT::URI->new( $self->CurrentUser ); $URI->FromURI( $self->OldValue ); if ( $URI->Resolver ) { $value = $URI->Resolver->AsString; } else { $value = $self->OldValue; } if ( $self->Field eq 'DependsOn' ) { return $self->loc( "Dependency on [_1] deleted", $value ); } elsif ( $self->Field eq 'DependedOnBy' ) { return $self->loc( "Dependency by [_1] deleted", $value ); } elsif ( $self->Field eq 'RefersTo' ) { return $self->loc( "Reference to [_1] deleted", $value ); } elsif ( $self->Field eq 'ReferredToBy' ) { return $self->loc( "Reference by [_1] deleted", $value ); } elsif ( $self->Field eq 'MemberOf' ) { return $self->loc( "Membership in [_1] deleted", $value ); } elsif ( $self->Field eq 'HasMember' ) { return $self->loc( "Member [_1] deleted", $value ); } } else { return ( $self->Data ); } }, Set => sub { my $self = shift; if ( $self->Field eq 'Queue' ) { my $q1 = new RT::Queue( $self->CurrentUser ); $q1->Load( $self->OldValue ); my $q2 = new RT::Queue( $self->CurrentUser ); $q2->Load( $self->NewValue ); return $self->loc("[_1] changed from [_2] to [_3]", $self->Field , $q1->Name , $q2->Name); } # Write the date/time change at local time: elsif ($self->Field =~ /Due|Starts|Started|Told/) { my $t1 = new RT::Date($self->CurrentUser); $t1->Set(Format => 'ISO', Value => $self->NewValue); my $t2 = new RT::Date($self->CurrentUser); $t2->Set(Format => 'ISO', Value => $self->OldValue); return $self->loc( "[_1] changed from [_2] to [_3]", $self->Field, $t2->AsString, $t1->AsString ); } else { return $self->loc( "[_1] changed from [_2] to [_3]", $self->Field, $self->OldValue, $self->NewValue ); } }, PurgeTransaction => sub { my $self = shift; return $self->loc("Transaction [_1] purged", $self->Data); }, ); # }}} # {{{ Utility methods # {{{ sub IsInbound =head2 IsInbound Returns true if the creator of the transaction is a requestor of the ticket. Returns false otherwise =cut sub IsInbound { my $self = shift; return ( $self->TicketObj->IsRequestor( $self->CreatorObj->PrincipalId ) ); } # }}} # }}} sub _ClassAccessible { { id => { read => 1, type => 'int(11)', default => '' }, EffectiveTicket => { read => 1, write => 1, type => 'int(11)', default => '' }, Ticket => { read => 1, public => 1, type => 'int(11)', default => '' }, TimeTaken => { read => 1, type => 'int(11)', default => '' }, Type => { read => 1, type => 'varchar(20)', default => '' }, Field => { read => 1, type => 'varchar(40)', default => '' }, OldValue => { read => 1, type => 'varchar(255)', default => '' }, NewValue => { read => 1, type => 'varchar(255)', default => '' }, Data => { read => 1, type => 'varchar(100)', default => '' }, Creator => { read => 1, auto => 1, type => 'int(11)', default => '' }, Created => { read => 1, auto => 1, type => 'datetime', default => '' }, } }; # }}} # }}} # {{{ sub _Set sub _Set { my $self = shift; return ( 0, $self->loc('Transactions are immutable') ); } # }}} # {{{ sub _Value =head2 _Value Takes the name of a table column. Returns its value as a string, if the user passes an ACL check =cut sub _Value { my $self = shift; my $field = shift; #if the field is public, return it. if ( $self->_Accessible( $field, 'public' ) ) { return ( $self->__Value($field) ); } #If it's a comment, we need to be extra special careful if ( $self->__Value('Type') eq 'Comment' ) { unless ( $self->CurrentUserHasRight('ShowTicketComments') ) { return (undef); } } #if they ain't got rights to see, don't let em else { unless ( $self->CurrentUserHasRight('ShowTicket') ) { return (undef); } } return ( $self->__Value($field) ); } # }}} # {{{ sub CurrentUserHasRight =head2 CurrentUserHasRight RIGHT Calls $self->CurrentUser->HasQueueRight for the right passed in here. passed in here. =cut sub CurrentUserHasRight { my $self = shift; my $right = shift; return ( $self->CurrentUser->HasRight( Right => "$right", Object => $self->TicketObj ) ); } # }}} # Transactions don't change. by adding this cache congif directiove, we don't lose pathalogically on long tickets. sub _CacheConfig { { 'cache_p' => 1, 'fast_update_p' => 1, 'cache_for_sec' => 180, } } 1;