# BEGIN BPS TAGGED BLOCK {{{ # # COPYRIGHT: # # This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC # # # (Except where explicitly superseded by other copyright notices) # # # LICENSE: # # This work is made available to you under the terms of Version 2 of # the GNU General Public License. A copy of that license should have # been provided with this software, but in any event can be snarfed # from www.gnu.org. # # This work is distributed in the hope that it will be useful, but # WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU # General Public License for more details. # # You should have received a copy of the GNU General Public License # along with this program; if not, write to the Free Software # Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA # 02110-1301 or visit their web page on the internet at # http://www.gnu.org/copyleft/gpl.html. # # # CONTRIBUTION SUBMISSION POLICY: # # (The following paragraph is not intended to limit the rights granted # to you to modify and distribute this software under the terms of # the GNU General Public License and is only of importance to you if # you choose to contribute your changes and enhancements to the # community by submitting them to Best Practical Solutions, LLC.) # # By intentionally submitting any modifications, corrections or # derivatives to this work, or any other work intended for use with # Request Tracker, to Best Practical Solutions, LLC, you confirm that # you are the copyright holder for those contributions and you grant # Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, # royalty-free, perpetual, license to use, copy, create derivative # works based on those contributions, and sublicense and distribute # those contributions and any derivatives thereof. # # END BPS TAGGED BLOCK }}} # Major Changes: # - Decimated ProcessRestrictions and broke it into multiple # functions joined by a LUT # - Semi-Generic SQL stuff moved to another file # Known Issues: FIXME! # - ClearRestrictions and Reinitialization is messy and unclear. The # only good way to do it is to create a new RT::Tickets object. =head1 NAME RT::Tickets - A collection of Ticket objects =head1 SYNOPSIS use RT::Tickets; my $tickets = new RT::Tickets($CurrentUser); =head1 DESCRIPTION A collection of RT::Tickets. =head1 METHODS =begin testing ok (require RT::Tickets); ok( my $testtickets = RT::Tickets->new( $RT::SystemUser ) ); ok( $testtickets->LimitStatus( VALUE => 'deleted' ) ); # Should be zero until 'allow_deleted_search' ok( $testtickets->Count == 0 ); =end testing =cut package RT::Tickets; use strict; no warnings qw(redefine); use RT::CustomFields; use DBIx::SearchBuilder::Unique; # Configuration Tables: # FIELD_METADATA is a mapping of searchable Field name, to Type, and other # metadata. my %FIELD_METADATA = ( Status => [ 'ENUM', ], Queue => [ 'ENUM' => 'Queue', ], Type => [ 'ENUM', ], Creator => [ 'ENUM' => 'User', ], LastUpdatedBy => [ 'ENUM' => 'User', ], Owner => [ 'WATCHERFIELD' => 'Owner', ], EffectiveId => [ 'INT', ], id => [ 'INT', ], InitialPriority => [ 'INT', ], FinalPriority => [ 'INT', ], Priority => [ 'INT', ], TimeLeft => [ 'INT', ], TimeWorked => [ 'INT', ], TimeEstimated => [ 'INT', ], MemberOf => [ 'LINK' => To => 'MemberOf', ], DependsOn => [ 'LINK' => To => 'DependsOn', ], RefersTo => [ 'LINK' => To => 'RefersTo', ], HasMember => [ 'LINK' => From => 'MemberOf', ], DependentOn => [ 'LINK' => From => 'DependsOn', ], DependedOnBy => [ 'LINK' => From => 'DependsOn', ], ReferredToBy => [ 'LINK' => From => 'RefersTo', ], Told => [ 'DATE' => 'Told', ], Starts => [ 'DATE' => 'Starts', ], Started => [ 'DATE' => 'Started', ], Due => [ 'DATE' => 'Due', ], Resolved => [ 'DATE' => 'Resolved', ], LastUpdated => [ 'DATE' => 'LastUpdated', ], Created => [ 'DATE' => 'Created', ], Subject => [ 'STRING', ], Content => [ 'TRANSFIELD', ], ContentType => [ 'TRANSFIELD', ], Filename => [ 'TRANSFIELD', ], TransactionDate => [ 'TRANSDATE', ], Requestor => [ 'WATCHERFIELD' => 'Requestor', ], Requestors => [ 'WATCHERFIELD' => 'Requestor', ], Cc => [ 'WATCHERFIELD' => 'Cc', ], AdminCc => [ 'WATCHERFIELD' => 'AdminCc', ], Watcher => [ 'WATCHERFIELD', ], LinkedTo => [ 'LINKFIELD', ], CustomFieldValue => [ 'CUSTOMFIELD', ], CustomField => [ 'CUSTOMFIELD', ], CF => [ 'CUSTOMFIELD', ], Updated => [ 'TRANSDATE', ], RequestorGroup => [ 'MEMBERSHIPFIELD' => 'Requestor', ], CCGroup => [ 'MEMBERSHIPFIELD' => 'Cc', ], AdminCCGroup => [ 'MEMBERSHIPFIELD' => 'AdminCc', ], WatcherGroup => [ 'MEMBERSHIPFIELD', ], ); # Mapping of Field Type to Function my %dispatch = ( ENUM => \&_EnumLimit, INT => \&_IntLimit, LINK => \&_LinkLimit, DATE => \&_DateLimit, STRING => \&_StringLimit, TRANSFIELD => \&_TransLimit, TRANSDATE => \&_TransDateLimit, WATCHERFIELD => \&_WatcherLimit, MEMBERSHIPFIELD => \&_WatcherMembershipLimit, LINKFIELD => \&_LinkFieldLimit, CUSTOMFIELD => \&_CustomFieldLimit, ); my %can_bundle = (); # WATCHERFIELD => "yes", ); # Default EntryAggregator per type # if you specify OP, you must specify all valid OPs my %DefaultEA = ( INT => 'AND', ENUM => { '=' => 'OR', '!=' => 'AND' }, DATE => { '=' => 'OR', '>=' => 'AND', '<=' => 'AND', '>' => 'AND', '<' => 'AND' }, STRING => { '=' => 'OR', '!=' => 'AND', 'LIKE' => 'AND', 'NOT LIKE' => 'AND' }, TRANSFIELD => 'AND', TRANSDATE => 'AND', LINK => 'OR', LINKFIELD => 'AND', TARGET => 'AND', BASE => 'AND', WATCHERFIELD => { '=' => 'OR', '!=' => 'AND', 'LIKE' => 'OR', 'NOT LIKE' => 'AND' }, CUSTOMFIELD => 'OR', ); # Helper functions for passing the above lexically scoped tables above # into Tickets_Overlay_SQL. sub FIELDS { return \%FIELD_METADATA } sub dispatch { return \%dispatch } sub can_bundle { return \%can_bundle } # Bring in the clowns. require RT::Tickets_Overlay_SQL; # {{{ sub SortFields our @SORTFIELDS = qw(id Status Queue Subject Owner Created Due Starts Started Told Resolved LastUpdated Priority TimeWorked TimeLeft); =head2 SortFields Returns the list of fields that lists of tickets can easily be sorted by =cut sub SortFields { my $self = shift; return (@SORTFIELDS); } # }}} # BEGIN SQL STUFF ********************************* sub CleanSlate { my $self = shift; $self->SUPER::CleanSlate( @_ ); delete $self->{$_} foreach qw( _sql_cf_alias _sql_group_members_aliases _sql_object_cfv_alias _sql_role_group_aliases _sql_transalias _sql_trattachalias _sql_u_watchers_alias_for_sort _sql_u_watchers_aliases ); } =head1 Limit Helper Routines These routines are the targets of a dispatch table depending on the type of field. They all share the same signature: my ($self,$field,$op,$value,@rest) = @_; The values in @rest should be suitable for passing directly to DBIx::SearchBuilder::Limit. Essentially they are an expanded/broken out (and much simplified) version of what ProcessRestrictions used to do. They're also much more clearly delineated by the TYPE of field being processed. =head2 _EnumLimit Handle Fields which are limited to certain values, and potentially need to be looked up from another class. This subroutine actually handles two different kinds of fields. For some the user is responsible for limiting the values. (i.e. Status, Type). For others, the value specified by the user will be looked by via specified class. Meta Data: name of class to lookup in (Optional) =cut sub _EnumLimit { my ( $sb, $field, $op, $value, @rest ) = @_; # SQL::Statement changes != to <>. (Can we remove this now?) $op = "!=" if $op eq "<>"; die "Invalid Operation: $op for $field" unless $op eq "=" or $op eq "!="; my $meta = $FIELD_METADATA{$field}; if ( defined $meta->[1] && defined $value && $value !~ /^\d+$/ ) { my $class = "RT::" . $meta->[1]; my $o = $class->new( $sb->CurrentUser ); $o->Load($value); $value = $o->Id; } $sb->_SQLLimit( FIELD => $field, VALUE => $value, OPERATOR => $op, @rest, ); } =head2 _IntLimit Handle fields where the values are limited to integers. (For example, Priority, TimeWorked.) Meta Data: None =cut sub _IntLimit { my ( $sb, $field, $op, $value, @rest ) = @_; die "Invalid Operator $op for $field" unless $op =~ /^(=|!=|>|<|>=|<=)$/; $sb->_SQLLimit( FIELD => $field, VALUE => $value, OPERATOR => $op, @rest, ); } =head2 _LinkLimit Handle fields which deal with links between tickets. (MemberOf, DependsOn) Meta Data: 1: Direction (From, To) 2: Link Type (MemberOf, DependsOn, RefersTo) =cut sub _LinkLimit { my ( $sb, $field, $op, $value, @rest ) = @_; my $meta = $FIELD_METADATA{$field}; die "Incorrect Metadata for $field" unless defined $meta->[1] && defined $meta->[2]; die "Invalid Operator $op for $field" unless $op =~ /^(=|!=|IS|IS NOT)$/io; my $direction = $meta->[1]; my $matchfield; my $linkfield; if ( $direction eq 'To' ) { $matchfield = "Target"; $linkfield = "Base"; } elsif ( $direction eq 'From' ) { $linkfield = "Target"; $matchfield = "Base"; } else { die "Invalid link direction '$meta->[1]' for $field\n"; } my ($is_local, $is_null) = (1, 0); if ( !$value || $value =~ /^null$/io ) { $is_null = 1; $op = ($op =~ /^(=|IS)$/)? 'IS': 'IS NOT'; } elsif ( $value =~ /\D/o ) { $is_local = 0; } $matchfield = "Local$matchfield" if $is_local; my $is_negative = 0; if ( $op eq '!=' ) { $is_negative = 1; $op = '='; } #For doing a left join to find "unlinked tickets" we want to generate a query that looks like this # SELECT main.* FROM Tickets main # LEFT JOIN Links Links_1 ON ( (Links_1.Type = 'MemberOf') # AND(main.id = Links_1.LocalTarget)) # WHERE Links_1.LocalBase IS NULL; if ($is_null) { my $linkalias = $sb->Join( TYPE => 'LEFT', ALIAS1 => 'main', FIELD1 => 'id', TABLE2 => 'Links', FIELD2 => 'Local' . $linkfield ); $sb->SUPER::Limit( LEFTJOIN => $linkalias, FIELD => 'Type', OPERATOR => '=', VALUE => $meta->[2], ); $sb->_SQLLimit( @rest, ALIAS => $linkalias, FIELD => $matchfield, OPERATOR => $op, VALUE => 'NULL', QUOTEVALUE => 0, ); } elsif ( $is_negative ) { my $linkalias = $sb->Join( TYPE => 'LEFT', ALIAS1 => 'main', FIELD1 => 'id', TABLE2 => 'Links', FIELD2 => 'Local' . $linkfield ); $sb->SUPER::Limit( LEFTJOIN => $linkalias, FIELD => 'Type', OPERATOR => '=', VALUE => $meta->[2], ); $sb->SUPER::Limit( LEFTJOIN => $linkalias, FIELD => $matchfield, OPERATOR => $op, VALUE => $value, ); $sb->_SQLLimit( @rest, ALIAS => $linkalias, FIELD => $matchfield, OPERATOR => 'IS', VALUE => 'NULL', QUOTEVALUE => 0, ); } else { my $linkalias = $sb->NewAlias('Links'); $sb->_OpenParen(); $sb->_SQLLimit( @rest, ALIAS => $linkalias, FIELD => 'Type', OPERATOR => '=', VALUE => $meta->[2], ); $sb->_SQLLimit( ALIAS => $linkalias, FIELD => 'Local' . $linkfield, OPERATOR => '=', VALUE => 'main.id', QUOTEVALUE => 0, ENTRYAGGREGATOR => 'AND', ); $sb->_SQLLimit( ALIAS => $linkalias, FIELD => $matchfield, OPERATOR => $op, VALUE => $value, ENTRYAGGREGATOR => 'AND', ); $sb->_CloseParen(); } } =head2 _DateLimit Handle date fields. (Created, LastTold..) Meta Data: 1: type of link. (Probably not necessary.) =cut sub _DateLimit { my ( $sb, $field, $op, $value, @rest ) = @_; die "Invalid Date Op: $op" unless $op =~ /^(=|>|<|>=|<=)$/; my $meta = $FIELD_METADATA{$field}; die "Incorrect Meta Data for $field" unless ( defined $meta->[1] ); my $date = RT::Date->new( $sb->CurrentUser ); $date->Set( Format => 'unknown', Value => $value ); if ( $op eq "=" ) { # if we're specifying =, that means we want everything on a # particular single day. in the database, we need to check for > # and < the edges of that day. $date->SetToMidnight( Timezone => 'server' ); my $daystart = $date->ISO; $date->AddDay; my $dayend = $date->ISO; $sb->_OpenParen; $sb->_SQLLimit( FIELD => $meta->[1], OPERATOR => ">=", VALUE => $daystart, @rest, ); $sb->_SQLLimit( FIELD => $meta->[1], OPERATOR => "<=", VALUE => $dayend, @rest, ENTRYAGGREGATOR => 'AND', ); $sb->_CloseParen; } else { $sb->_SQLLimit( FIELD => $meta->[1], OPERATOR => $op, VALUE => $date->ISO, @rest, ); } } =head2 _StringLimit Handle simple fields which are just strings. (Subject,Type) Meta Data: None =cut sub _StringLimit { my ( $sb, $field, $op, $value, @rest ) = @_; # FIXME: # Valid Operators: # =, !=, LIKE, NOT LIKE $sb->_SQLLimit( FIELD => $field, OPERATOR => $op, VALUE => $value, CASESENSITIVE => 0, @rest, ); } =head2 _TransDateLimit Handle fields limiting based on Transaction Date. The inpupt value must be in a format parseable by Time::ParseDate Meta Data: None =cut # This routine should really be factored into translimit. sub _TransDateLimit { my ( $sb, $field, $op, $value, @rest ) = @_; # See the comments for TransLimit, they apply here too unless ( $sb->{_sql_transalias} ) { $sb->{_sql_transalias} = $sb->Join( ALIAS1 => 'main', FIELD1 => 'id', TABLE2 => 'Transactions', FIELD2 => 'ObjectId', ); $sb->SUPER::Limit( ALIAS => $sb->{_sql_transalias}, FIELD => 'ObjectType', VALUE => 'RT::Ticket', ENTRYAGGREGATOR => 'AND', ); } my $date = RT::Date->new( $sb->CurrentUser ); $date->Set( Format => 'unknown', Value => $value ); $sb->_OpenParen; if ( $op eq "=" ) { # if we're specifying =, that means we want everything on a # particular single day. in the database, we need to check for > # and < the edges of that day. $date->SetToMidnight( Timezone => 'server' ); my $daystart = $date->ISO; $date->AddDay; my $dayend = $date->ISO; $sb->_SQLLimit( ALIAS => $sb->{_sql_transalias}, FIELD => 'Created', OPERATOR => ">=", VALUE => $daystart, CASESENSITIVE => 0, @rest ); $sb->_SQLLimit( ALIAS => $sb->{_sql_transalias}, FIELD => 'Created', OPERATOR => "<=", VALUE => $dayend, CASESENSITIVE => 0, @rest, ENTRYAGGREGATOR => 'AND', ); } # not searching for a single day else { #Search for the right field $sb->_SQLLimit( ALIAS => $sb->{_sql_transalias}, FIELD => 'Created', OPERATOR => $op, VALUE => $date->ISO, CASESENSITIVE => 0, @rest ); } $sb->_CloseParen; } =head2 _TransLimit Limit based on the Content of a transaction or the ContentType. Meta Data: none =cut sub _TransLimit { # Content, ContentType, Filename # If only this was this simple. We've got to do something # complicated here: #Basically, we want to make sure that the limits apply to #the same attachment, rather than just another attachment #for the same ticket, no matter how many clauses we lump #on. We put them in TicketAliases so that they get nuked #when we redo the join. # In the SQL, we might have # (( Content = foo ) or ( Content = bar AND Content = baz )) # The AND group should share the same Alias. # Actually, maybe it doesn't matter. We use the same alias and it # works itself out? (er.. different.) # Steal more from _ProcessRestrictions # FIXME: Maybe look at the previous FooLimit call, and if it was a # TransLimit and EntryAggregator == AND, reuse the Aliases? # Or better - store the aliases on a per subclause basis - since # those are going to be the things we want to relate to each other, # anyway. # maybe we should not allow certain kinds of aggregation of these # clauses and do a psuedo regex instead? - the problem is getting # them all into the same subclause when you have (A op B op C) - the # way they get parsed in the tree they're in different subclauses. my ( $self, $field, $op, $value, @rest ) = @_; unless ( $self->{_sql_transalias} ) { $self->{_sql_transalias} = $self->Join( ALIAS1 => 'main', FIELD1 => 'id', TABLE2 => 'Transactions', FIELD2 => 'ObjectId', ); $self->SUPER::Limit( ALIAS => $self->{_sql_transalias}, FIELD => 'ObjectType', VALUE => 'RT::Ticket', ENTRYAGGREGATOR => 'AND', ); } unless ( defined $self->{_sql_trattachalias} ) { $self->{_sql_trattachalias} = $self->_SQLJoin( TYPE => 'LEFT', # not all txns have an attachment ALIAS1 => $self->{_sql_transalias}, FIELD1 => 'id', TABLE2 => 'Attachments', FIELD2 => 'TransactionId', ); } $self->_OpenParen; #Search for the right field if ($field eq 'Content' and $RT::DontSearchFileAttachments) { $self->_SQLLimit( ALIAS => $self->{_sql_trattachalias}, FIELD => 'Filename', OPERATOR => 'IS', VALUE => 'NULL', SUBCLAUSE => 'contentquery', ENTRYAGGREGATOR => 'AND', ); $self->_SQLLimit( ALIAS => $self->{_sql_trattachalias}, FIELD => $field, OPERATOR => $op, VALUE => $value, CASESENSITIVE => 0, @rest, ENTRYAGGREGATOR => 'AND', SUBCLAUSE => 'contentquery', ); } else { $self->_SQLLimit( ALIAS => $self->{_sql_trattachalias}, FIELD => $field, OPERATOR => $op, VALUE => $value, CASESENSITIVE => 0, ENTRYAGGREGATOR => 'AND', @rest ); } $self->_CloseParen; } =head2 _WatcherLimit Handle watcher limits. (Requestor, CC, etc..) Meta Data: 1: Field to query on =begin testing # Test to make sure that you can search for tickets by requestor address and # by requestor name. my ($id,$msg); my $u1 = RT::User->new($RT::SystemUser); ($id, $msg) = $u1->Create( Name => 'RequestorTestOne', EmailAddress => 'rqtest1@example.com'); ok ($id,$msg); my $u2 = RT::User->new($RT::SystemUser); ($id, $msg) = $u2->Create( Name => 'RequestorTestTwo', EmailAddress => 'rqtest2@example.com'); ok ($id,$msg); my $t1 = RT::Ticket->new($RT::SystemUser); my ($trans); ($id,$trans,$msg) =$t1->Create (Queue => 'general', Subject => 'Requestor test one', Requestor => [$u1->EmailAddress]); ok ($id, $msg); my $t2 = RT::Ticket->new($RT::SystemUser); ($id,$trans,$msg) =$t2->Create (Queue => 'general', Subject => 'Requestor test one', Requestor => [$u2->EmailAddress]); ok ($id, $msg); my $t3 = RT::Ticket->new($RT::SystemUser); ($id,$trans,$msg) =$t3->Create (Queue => 'general', Subject => 'Requestor test one', Requestor => [$u2->EmailAddress, $u1->EmailAddress]); ok ($id, $msg); my $tix1 = RT::Tickets->new($RT::SystemUser); $tix1->FromSQL('Requestor.EmailAddress LIKE "rqtest1" OR Requestor.EmailAddress LIKE "rqtest2"'); is ($tix1->Count, 3); my $tix2 = RT::Tickets->new($RT::SystemUser); $tix2->FromSQL('Requestor.Name LIKE "TestOne" OR Requestor.Name LIKE "TestTwo"'); is ($tix2->Count, 3); my $tix3 = RT::Tickets->new($RT::SystemUser); $tix3->FromSQL('Requestor.EmailAddress LIKE "rqtest1"'); is ($tix3->Count, 2); my $tix4 = RT::Tickets->new($RT::SystemUser); $tix4->FromSQL('Requestor.Name LIKE "TestOne" '); is ($tix4->Count, 2); # Searching for tickets that have two requestors isn't supported # There's no way to differentiate "one requestor name that matches foo and bar" # and "two requestors, one matching foo and one matching bar" # my $tix5 = RT::Tickets->new($RT::SystemUser); # $tix5->FromSQL('Requestor.Name LIKE "TestOne" AND Requestor.Name LIKE "TestTwo"'); # # is ($tix5->Count, 1); # # my $tix6 = RT::Tickets->new($RT::SystemUser); # $tix6->FromSQL('Requestor.EmailAddress LIKE "rqtest1" AND Requestor.EmailAddress LIKE "rqtest2"'); # # is ($tix6->Count, 1); =end testing =cut sub _WatcherLimit { my $self = shift; my $field = shift; my $op = shift; my $value = shift; my %rest = (@_); my $meta = $FIELD_METADATA{ $field }; my $type = $meta->[1] || ''; # Owner was ENUM field, so "Owner = 'xxx'" allowed user to # search by id and Name at the same time, this is workaround # to preserve backward compatibility if ( $field eq 'Owner' && !$rest{SUBKEY} && $op =~ /^!?=$/ ) { my $o = RT::User->new( $self->CurrentUser ); $o->Load( $value ); $self->_SQLLimit( FIELD => 'Owner', OPERATOR => $op, VALUE => $o->Id, %rest, ); return; } $rest{SUBKEY} ||= 'EmailAddress'; my $groups = $self->_RoleGroupsJoin( Type => $type ); $self->_OpenParen; if ( $op =~ /^IS(?: NOT)?$/ ) { my $group_members = $self->_GroupMembersJoin( GroupsAlias => $groups ); # to avoid joining the table Users into the query, we just join GM # and make sure we don't match records where group is member of itself $self->SUPER::Limit( LEFTJOIN => $group_members, FIELD => 'GroupId', OPERATOR => '!=', VALUE => "$group_members.MemberId", QUOTEVALUE => 0, ); $self->_SQLLimit( ALIAS => $group_members, FIELD => 'GroupId', OPERATOR => $op, VALUE => $value, %rest, ); } elsif ( $op =~ /^!=$|^NOT\s+/i ) { # reverse op $op =~ s/!|NOT\s+//i; # XXX: we have no way to build correct "Watcher.X != 'Y'" when condition # "X = 'Y'" matches more then one user so we try to fetch two records and # do the right thing when there is only one exist and semi-working solution # otherwise. my $users_obj = RT::Users->new( $self->CurrentUser ); $users_obj->Limit( FIELD => $rest{SUBKEY}, OPERATOR => $op, VALUE => $value, ); $users_obj->OrderBy; $users_obj->RowsPerPage(2); my @users = @{ $users_obj->ItemsArrayRef }; my $group_members = $self->_GroupMembersJoin( GroupsAlias => $groups ); if ( @users <= 1 ) { my $uid = 0; $uid = $users[0]->id if @users; $self->SUPER::Limit( LEFTJOIN => $group_members, ALIAS => $group_members, FIELD => 'MemberId', VALUE => $uid, ); $self->_SQLLimit( %rest, ALIAS => $group_members, FIELD => 'id', OPERATOR => 'IS', VALUE => 'NULL', ); } else { $self->SUPER::Limit( LEFTJOIN => $group_members, FIELD => 'GroupId', OPERATOR => '!=', VALUE => "$group_members.MemberId", QUOTEVALUE => 0, ); my $users = $self->Join( TYPE => 'LEFT', ALIAS1 => $group_members, FIELD1 => 'MemberId', TABLE2 => 'Users', FIELD2 => 'id', ); $self->SUPER::Limit( LEFTJOIN => $users, ALIAS => $users, FIELD => $rest{SUBKEY}, OPERATOR => $op, VALUE => $value, CASESENSITIVE => 0, ); $self->_SQLLimit( %rest, ALIAS => $users, FIELD => 'id', OPERATOR => 'IS', VALUE => 'NULL', ); } } else { my $group_members = $self->_GroupMembersJoin( GroupsAlias => $groups, New => 0, ); my $users = $self->{'_sql_u_watchers_aliases'}{$group_members}; unless ( $users ) { $users = $self->{'_sql_u_watchers_aliases'}{$group_members} = $self->NewAlias('Users'); $self->SUPER::Limit( LEFTJOIN => $group_members, ALIAS => $group_members, FIELD => 'MemberId', VALUE => "$users.id", QUOTEVALUE => 0, ); } # we join users table without adding some join condition between tables, # the only conditions we have are conditions on the table iteslf, # for example Users.EmailAddress = 'x'. We should add this condition to # the top level of the query and bundle it with another similar conditions, # for example "Users.EmailAddress = 'x' OR Users.EmailAddress = 'Y'". # To achive this goal we use own SUBCLAUSE for conditions on the users table. $self->SUPER::Limit( %rest, SUBCLAUSE => '_sql_u_watchers_'. $users, ALIAS => $users, FIELD => $rest{'SUBKEY'}, VALUE => $value, OPERATOR => $op, CASESENSITIVE => 0, ); # A condition which ties Users and Groups (role groups) is a left join condition # of CachedGroupMembers table. To get correct results of the query we check # if there are matches in CGM table or not using 'cgm.id IS NOT NULL'. $self->_SQLLimit( %rest, ALIAS => $group_members, FIELD => 'id', OPERATOR => 'IS NOT', VALUE => 'NULL', ); } $self->_CloseParen; } sub _RoleGroupsJoin { my $self = shift; my %args = (New => 0, Type => '', @_); return $self->{'_sql_role_group_aliases'}{ $args{'Type'} } if $self->{'_sql_role_group_aliases'}{ $args{'Type'} } && !$args{'New'}; # XXX: this has been fixed in DBIx::SB-1.48 # XXX: if we change this from Join to NewAlias+Limit # then Pg and mysql 5.x will complain because SB build wrong query. # Query looks like "FROM (Tickets LEFT JOIN CGM ON(Groups.id = CGM.GroupId)), Groups" # Pg doesn't like that fact that it doesn't know about Groups table yet when # join CGM table into Tickets. Problem is in Join method which doesn't use # ALIAS1 argument when build braces. # we always have watcher groups for ticket, so we use INNER join my $groups = $self->Join( ALIAS1 => 'main', FIELD1 => 'id', TABLE2 => 'Groups', FIELD2 => 'Instance', ENTRYAGGREGATOR => 'AND', ); $self->SUPER::Limit( LEFTJOIN => $groups, ALIAS => $groups, FIELD => 'Domain', VALUE => 'RT::Ticket-Role', ); $self->SUPER::Limit( LEFTJOIN => $groups, ALIAS => $groups, FIELD => 'Type', VALUE => $args{'Type'}, ) if $args{'Type'}; $self->{'_sql_role_group_aliases'}{ $args{'Type'} } = $groups unless $args{'New'}; return $groups; } sub _GroupMembersJoin { my $self = shift; my %args = (New => 1, GroupsAlias => undef, @_); return $self->{'_sql_group_members_aliases'}{ $args{'GroupsAlias'} } if $self->{'_sql_group_members_aliases'}{ $args{'GroupsAlias'} } && !$args{'New'}; my $alias = $self->Join( TYPE => 'LEFT', ALIAS1 => $args{'GroupsAlias'}, FIELD1 => 'id', TABLE2 => 'CachedGroupMembers', FIELD2 => 'GroupId', ENTRYAGGREGATOR => 'AND', ); $self->{'_sql_group_members_aliases'}{ $args{'GroupsAlias'} } = $alias unless $args{'New'}; return $alias; } =head2 _WatcherJoin Helper function which provides joins to a watchers table both for limits and for ordering. =cut sub _WatcherJoin { my $self = shift; my $type = shift || ''; my $groups = $self->_RoleGroupsJoin( Type => $type ); my $group_members = $self->_GroupMembersJoin( GroupsAlias => $groups ); # XXX: work around, we must hide groups that # are members of the role group we search in, # otherwise them result in wrong NULLs in Users # table and break ordering. Now, we know that # RT doesn't allow to add groups as members of the # ticket roles, so we just hide entries in CGM table # with MemberId == GroupId from results $self->SUPER::Limit( LEFTJOIN => $group_members, FIELD => 'GroupId', OPERATOR => '!=', VALUE => "$group_members.MemberId", QUOTEVALUE => 0, ); my $users = $self->Join( TYPE => 'LEFT', ALIAS1 => $group_members, FIELD1 => 'MemberId', TABLE2 => 'Users', FIELD2 => 'id', ); return ($groups, $group_members, $users); } =head2 _WatcherMembershipLimit Handle watcher membership limits, i.e. whether the watcher belongs to a specific group or not. Meta Data: 1: Field to query on SELECT DISTINCT main.* FROM Tickets main, Groups Groups_1, CachedGroupMembers CachedGroupMembers_2, Users Users_3 WHERE ( (main.EffectiveId = main.id) ) AND ( (main.Status != 'deleted') ) AND ( (main.Type = 'ticket') ) AND ( ( (Users_3.EmailAddress = '22') AND (Groups_1.Domain = 'RT::Ticket-Role') AND (Groups_1.Type = 'RequestorGroup') ) ) AND Groups_1.Instance = main.id AND Groups_1.id = CachedGroupMembers_2.GroupId AND CachedGroupMembers_2.MemberId = Users_3.id ORDER BY main.id ASC LIMIT 25 =cut sub _WatcherMembershipLimit { my ( $self, $field, $op, $value, @rest ) = @_; my %rest = @rest; $self->_OpenParen; my $groups = $self->NewAlias('Groups'); my $groupmembers = $self->NewAlias('CachedGroupMembers'); my $users = $self->NewAlias('Users'); my $memberships = $self->NewAlias('CachedGroupMembers'); if ( ref $field ) { # gross hack my @bundle = @$field; $self->_OpenParen; for my $chunk (@bundle) { ( $field, $op, $value, @rest ) = @$chunk; $self->_SQLLimit( ALIAS => $memberships, FIELD => 'GroupId', VALUE => $value, OPERATOR => $op, @rest, ); } $self->_CloseParen; } else { $self->_SQLLimit( ALIAS => $memberships, FIELD => 'GroupId', VALUE => $value, OPERATOR => $op, @rest, ); } # {{{ Tie to groups for tickets we care about $self->_SQLLimit( ALIAS => $groups, FIELD => 'Domain', VALUE => 'RT::Ticket-Role', ENTRYAGGREGATOR => 'AND' ); $self->Join( ALIAS1 => $groups, FIELD1 => 'Instance', ALIAS2 => 'main', FIELD2 => 'id' ); # }}} # If we care about which sort of watcher my $meta = $FIELD_METADATA{$field}; my $type = ( defined $meta->[1] ? $meta->[1] : undef ); if ($type) { $self->_SQLLimit( ALIAS => $groups, FIELD => 'Type', VALUE => $type, ENTRYAGGREGATOR => 'AND' ); } $self->Join( ALIAS1 => $groups, FIELD1 => 'id', ALIAS2 => $groupmembers, FIELD2 => 'GroupId' ); $self->Join( ALIAS1 => $groupmembers, FIELD1 => 'MemberId', ALIAS2 => $users, FIELD2 => 'id' ); $self->Join( ALIAS1 => $memberships, FIELD1 => 'MemberId', ALIAS2 => $users, FIELD2 => 'id' ); $self->_CloseParen; } sub _LinkFieldLimit { my $restriction; my $self; my $LinkAlias; my %args; if ( $restriction->{'TYPE'} ) { $self->SUPER::Limit( ALIAS => $LinkAlias, ENTRYAGGREGATOR => 'AND', FIELD => 'Type', OPERATOR => '=', VALUE => $restriction->{'TYPE'} ); } #If we're trying to limit it to things that are target of if ( $restriction->{'TARGET'} ) { # If the TARGET is an integer that means that we want to look at # the LocalTarget field. otherwise, we want to look at the # "Target" field my ($matchfield); if ( $restriction->{'TARGET'} =~ /^(\d+)$/ ) { $matchfield = "LocalTarget"; } else { $matchfield = "Target"; } $self->SUPER::Limit( ALIAS => $LinkAlias, ENTRYAGGREGATOR => 'AND', FIELD => $matchfield, OPERATOR => '=', VALUE => $restriction->{'TARGET'} ); #If we're searching on target, join the base to ticket.id $self->_SQLJoin( ALIAS1 => 'main', FIELD1 => $self->{'primary_key'}, ALIAS2 => $LinkAlias, FIELD2 => 'LocalBase' ); } #If we're trying to limit it to things that are base of elsif ( $restriction->{'BASE'} ) { # If we're trying to match a numeric link, we want to look at # LocalBase, otherwise we want to look at "Base" my ($matchfield); if ( $restriction->{'BASE'} =~ /^(\d+)$/ ) { $matchfield = "LocalBase"; } else { $matchfield = "Base"; } $self->SUPER::Limit( ALIAS => $LinkAlias, ENTRYAGGREGATOR => 'AND', FIELD => $matchfield, OPERATOR => '=', VALUE => $restriction->{'BASE'} ); #If we're searching on base, join the target to ticket.id $self->_SQLJoin( ALIAS1 => 'main', FIELD1 => $self->{'primary_key'}, ALIAS2 => $LinkAlias, FIELD2 => 'LocalTarget' ); } } =head2 _CustomFieldDecipher Try and turn a CF descriptor into (cfid, cfname) object pair. =cut sub _CustomFieldDecipher { my ($self, $field) = @_; my $queue = 0; if ( $field =~ /^(.+?)\.{(.+)}$/ ) { ($queue, $field) = ($1, $2); } $field = $1 if $field =~ /^{(.+)}$/; # trim { } my $cfid; if ( $queue ) { my $q = RT::Queue->new( $self->CurrentUser ); $q->Load( $queue ) if $queue; my $cf; if ( $q->id ) { # $queue = $q->Name; # should we normalize the queue? $cf = $q->CustomField( $field ); } else { $cf = RT::CustomField->new( $self->CurrentUser ); $cf->LoadByNameAndQueue( Queue => 0, Name => $field ); } $cfid = $cf->id if $cf; } return ($queue, $field, $cfid); } =head2 _CustomFieldJoin Factor out the Join of custom fields so we can use it for sorting too =cut sub _CustomFieldJoin { my ($self, $cfkey, $cfid, $field) = @_; # Perform one Join per CustomField if ( $self->{_sql_object_cfv_alias}{$cfkey} || $self->{_sql_cf_alias}{$cfkey} ) { return ( $self->{_sql_object_cfv_alias}{$cfkey}, $self->{_sql_cf_alias}{$cfkey} ); } my ($TicketCFs, $CFs); if ( $cfid ) { $TicketCFs = $self->{_sql_object_cfv_alias}{$cfkey} = $self->Join( TYPE => 'left', ALIAS1 => 'main', FIELD1 => 'id', TABLE2 => 'ObjectCustomFieldValues', FIELD2 => 'ObjectId', ); $self->SUPER::Limit( LEFTJOIN => $TicketCFs, FIELD => 'CustomField', VALUE => $cfid, ENTRYAGGREGATOR => 'AND' ); } else { my $ocfalias = $self->Join( TYPE => 'LEFT', FIELD1 => 'Queue', TABLE2 => 'ObjectCustomFields', FIELD2 => 'ObjectId', ); $self->SUPER::Limit( LEFTJOIN => $ocfalias, ENTRYAGGREGATOR => 'OR', FIELD => 'ObjectId', VALUE => '0', ); $CFs = $self->{_sql_cf_alias}{$cfkey} = $self->Join( TYPE => 'LEFT', ALIAS1 => $ocfalias, FIELD1 => 'CustomField', TABLE2 => 'CustomFields', FIELD2 => 'id', ); $TicketCFs = $self->{_sql_object_cfv_alias}{$cfkey} = $self->Join( TYPE => 'left', ALIAS1 => $CFs, FIELD1 => 'id', TABLE2 => 'ObjectCustomFieldValues', FIELD2 => 'CustomField', ); $self->SUPER::Limit( LEFTJOIN => $TicketCFs, FIELD => 'ObjectId', VALUE => 'main.id', QUOTEVALUE => 0, ENTRYAGGREGATOR => 'AND', ); } $self->SUPER::Limit( LEFTJOIN => $TicketCFs, FIELD => 'ObjectType', VALUE => 'RT::Ticket', ENTRYAGGREGATOR => 'AND' ); $self->SUPER::Limit( LEFTJOIN => $TicketCFs, FIELD => 'Disabled', OPERATOR => '=', VALUE => '0', ENTRYAGGREGATOR => 'AND' ); return ($TicketCFs, $CFs); } =head2 _CustomFieldLimit Limit based on CustomFields Meta Data: none =cut sub _CustomFieldLimit { my ( $self, $_field, $op, $value, @rest ) = @_; my %rest = @rest; my $field = $rest{SUBKEY} || die "No field specified"; # For our sanity, we can only limit on one queue at a time my ($queue, $cfid); ($queue, $field, $cfid ) = $self->_CustomFieldDecipher( $field ); # If we're trying to find custom fields that don't match something, we # want tickets where the custom field has no value at all. Note that # we explicitly don't include the "IS NULL" case, since we would # otherwise end up with a redundant clause. my $null_columns_ok; if ( ( $op =~ /^NOT LIKE$/i ) or ( $op eq '!=' ) ) { $null_columns_ok = 1; } my $cfkey = $cfid ? $cfid : "$queue.$field"; my ($TicketCFs, $CFs) = $self->_CustomFieldJoin( $cfkey, $cfid, $field ); $self->_OpenParen; if ( $CFs ) { $self->SUPER::Limit( ALIAS => $CFs, FIELD => 'Name', VALUE => $field, ENTRYAGGREGATOR => 'AND', ); } $self->_OpenParen if $null_columns_ok; $self->_SQLLimit( ALIAS => $TicketCFs, FIELD => 'Content', OPERATOR => $op, VALUE => $value, QUOTEVALUE => 1, @rest ); if ($null_columns_ok) { $self->_SQLLimit( ALIAS => $TicketCFs, FIELD => 'Content', OPERATOR => 'IS', VALUE => 'NULL', QUOTEVALUE => 0, ENTRYAGGREGATOR => 'OR', ); $self->_CloseParen; } $self->_CloseParen; } # End Helper Functions # End of SQL Stuff ------------------------------------------------- # {{{ Allow sorting on watchers =head2 OrderByCols ARRAY A modified version of the OrderBy method which automatically joins where C is set to the name of a watcher type. =cut sub OrderByCols { my $self = shift; my @args = @_; my $clause; my @res = (); my $order = 0; foreach my $row (@args) { if ( $row->{ALIAS} || $row->{FIELD} !~ /\./ ) { push @res, $row; next; } my ( $field, $subkey ) = split /\./, $row->{FIELD}, 2; my $meta = $self->FIELDS->{$field}; if ( $meta->[0] eq 'WATCHERFIELD' ) { # cache alias as we want to use one alias per watcher type for sorting my $users = $self->{_sql_u_watchers_alias_for_sort}{ $meta->[1] }; unless ( $users ) { $self->{_sql_u_watchers_alias_for_sort}{ $meta->[1] } = $users = ( $self->_WatcherJoin( $meta->[1] ) )[2]; } push @res, { %$row, ALIAS => $users, FIELD => $subkey }; } elsif ( $meta->[0] eq 'CUSTOMFIELD' ) { my ($queue, $field, $cfid ) = $self->_CustomFieldDecipher( $subkey ); my $cfkey = $cfid ? $cfid : "$queue.$field"; my ($TicketCFs, $CFs) = $self->_CustomFieldJoin( $cfkey, $cfid, $field ); unless ($cfid) { # For those cases where we are doing a join against the # CF name, and don't have a CFid, use Unique to make sure # we don't show duplicate tickets. NOTE: I'm pretty sure # this will stay mixed in for the life of the # class/package, and not just for the life of the object. # Potential performance issue. require DBIx::SearchBuilder::Unique; DBIx::SearchBuilder::Unique->import; } my $CFvs = $self->Join( TYPE => 'left', ALIAS1 => $TicketCFs, FIELD1 => 'CustomField', TABLE2 => 'CustomFieldValues', FIELD2 => 'CustomField', ); $self->SUPER::Limit( LEFTJOIN => $CFvs, FIELD => 'Name', QUOTEVALUE => 0, VALUE => $TicketCFs . ".Content", ENTRYAGGREGATOR => 'AND' ); push @res, { %$row, ALIAS => $CFvs, FIELD => 'SortOrder' }; push @res, { %$row, ALIAS => $TicketCFs, FIELD => 'Content' }; } elsif ( $field eq "Custom" && $subkey eq "Ownership") { # PAW logic is "reversed" my $order = "ASC"; if (exists $row->{ORDER} ) { my $o = $row->{ORDER}; delete $row->{ORDER}; $order = "DESC" if $o =~ /asc/i; } # Unowned # Else # Ticket.Owner 1 0 0 my $ownerId = $self->CurrentUser->Id; push @res, { %$row, FIELD => "Owner=$ownerId", ORDER => $order } ; # Unowned Tickets 0 1 0 my $nobodyId = $RT::Nobody->Id; push @res, { %$row, FIELD => "Owner=$nobodyId", ORDER => $order } ; push @res, { %$row, FIELD => "Priority", ORDER => $order } ; } else { push @res, $row; } } return $self->SUPER::OrderByCols(@res); } # }}} # {{{ Limit the result set based on content # {{{ sub Limit =head2 Limit Takes a paramhash with the fields FIELD, OPERATOR, VALUE and DESCRIPTION Generally best called from LimitFoo methods =cut sub Limit { my $self = shift; my %args = ( FIELD => undef, OPERATOR => '=', VALUE => undef, DESCRIPTION => undef, @_ ); $args{'DESCRIPTION'} = $self->loc( "[_1] [_2] [_3]", $args{'FIELD'}, $args{'OPERATOR'}, $args{'VALUE'} ) if ( !defined $args{'DESCRIPTION'} ); my $index = $self->_NextIndex; # make the TicketRestrictions hash the equivalent of whatever we just passed in; %{ $self->{'TicketRestrictions'}{$index} } = %args; $self->{'RecalcTicketLimits'} = 1; # If we're looking at the effective id, we don't want to append the other clause # which limits us to tickets where id = effective id if ( $args{'FIELD'} eq 'EffectiveId' && ( !$args{'ALIAS'} || $args{'ALIAS'} eq 'main' ) ) { $self->{'looking_at_effective_id'} = 1; } if ( $args{'FIELD'} eq 'Type' && ( !$args{'ALIAS'} || $args{'ALIAS'} eq 'main' ) ) { $self->{'looking_at_type'} = 1; } return ($index); } # }}} =head2 FreezeLimits Returns a frozen string suitable for handing back to ThawLimits. =cut sub _FreezeThawKeys { 'TicketRestrictions', 'restriction_index', 'looking_at_effective_id', 'looking_at_type'; } # {{{ sub FreezeLimits sub FreezeLimits { my $self = shift; require Storable; require MIME::Base64; MIME::Base64::base64_encode( Storable::freeze( \@{$self}{ $self->_FreezeThawKeys } ) ); } # }}} =head2 ThawLimits Take a frozen Limits string generated by FreezeLimits and make this tickets object have that set of limits. =cut # {{{ sub ThawLimits sub ThawLimits { my $self = shift; my $in = shift; #if we don't have $in, get outta here. return undef unless ($in); $self->{'RecalcTicketLimits'} = 1; require Storable; require MIME::Base64; #We don't need to die if the thaw fails. @{$self}{ $self->_FreezeThawKeys } = eval { @{ Storable::thaw( MIME::Base64::base64_decode($in) ) }; }; $RT::Logger->error($@) if $@; } # }}} # {{{ Limit by enum or foreign key # {{{ sub LimitQueue =head2 LimitQueue LimitQueue takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of = or !=. (It defaults to =). VALUE is a queue id or Name. =cut sub LimitQueue { my $self = shift; my %args = ( VALUE => undef, OPERATOR => '=', @_ ); #TODO VALUE should also take queue objects if ( defined $args{'VALUE'} && $args{'VALUE'} !~ /^\d+$/ ) { my $queue = new RT::Queue( $self->CurrentUser ); $queue->Load( $args{'VALUE'} ); $args{'VALUE'} = $queue->Id; } # What if they pass in an Id? Check for isNum() and convert to # string. #TODO check for a valid queue here $self->Limit( FIELD => 'Queue', VALUE => $args{'VALUE'}, OPERATOR => $args{'OPERATOR'}, DESCRIPTION => join( ' ', $self->loc('Queue'), $args{'OPERATOR'}, $args{'VALUE'}, ), ); } # }}} # {{{ sub LimitStatus =head2 LimitStatus Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of = or !=. VALUE is a status. RT adds Status != 'deleted' until object has allow_deleted_search internal property set. $tickets->{'allow_deleted_search'} = 1; $tickets->LimitStatus( VALUE => 'deleted' ); =cut sub LimitStatus { my $self = shift; my %args = ( OPERATOR => '=', @_ ); $self->Limit( FIELD => 'Status', VALUE => $args{'VALUE'}, OPERATOR => $args{'OPERATOR'}, DESCRIPTION => join( ' ', $self->loc('Status'), $args{'OPERATOR'}, $self->loc( $args{'VALUE'} ) ), ); } # }}} # {{{ sub IgnoreType =head2 IgnoreType If called, this search will not automatically limit the set of results found to tickets of type "Ticket". Tickets of other types, such as "project" and "approval" will be found. =cut sub IgnoreType { my $self = shift; # Instead of faking a Limit that later gets ignored, fake up the # fact that we're already looking at type, so that the check in # Tickets_Overlay_SQL/FromSQL goes down the right branch # $self->LimitType(VALUE => '__any'); $self->{looking_at_type} = 1; } # }}} # {{{ sub LimitType =head2 LimitType Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of = or !=, it defaults to "=". VALUE is a string to search for in the type of the ticket. =cut sub LimitType { my $self = shift; my %args = ( OPERATOR => '=', VALUE => undef, @_ ); $self->Limit( FIELD => 'Type', VALUE => $args{'VALUE'}, OPERATOR => $args{'OPERATOR'}, DESCRIPTION => join( ' ', $self->loc('Type'), $args{'OPERATOR'}, $args{'Limit'}, ), ); } # }}} # }}} # {{{ Limit by string field # {{{ sub LimitSubject =head2 LimitSubject Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of = or !=. VALUE is a string to search for in the subject of the ticket. =cut sub LimitSubject { my $self = shift; my %args = (@_); $self->Limit( FIELD => 'Subject', VALUE => $args{'VALUE'}, OPERATOR => $args{'OPERATOR'}, DESCRIPTION => join( ' ', $self->loc('Subject'), $args{'OPERATOR'}, $args{'VALUE'}, ), ); } # }}} # }}} # {{{ Limit based on ticket numerical attributes # Things that can be > < = != # {{{ sub LimitId =head2 LimitId Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of =, >, < or !=. VALUE is a ticket Id to search for =cut sub LimitId { my $self = shift; my %args = ( OPERATOR => '=', @_ ); $self->Limit( FIELD => 'id', VALUE => $args{'VALUE'}, OPERATOR => $args{'OPERATOR'}, DESCRIPTION => join( ' ', $self->loc('Id'), $args{'OPERATOR'}, $args{'VALUE'}, ), ); } # }}} # {{{ sub LimitPriority =head2 LimitPriority Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of =, >, < or !=. VALUE is a value to match the ticket\'s priority against =cut sub LimitPriority { my $self = shift; my %args = (@_); $self->Limit( FIELD => 'Priority', VALUE => $args{'VALUE'}, OPERATOR => $args{'OPERATOR'}, DESCRIPTION => join( ' ', $self->loc('Priority'), $args{'OPERATOR'}, $args{'VALUE'}, ), ); } # }}} # {{{ sub LimitInitialPriority =head2 LimitInitialPriority Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of =, >, < or !=. VALUE is a value to match the ticket\'s initial priority against =cut sub LimitInitialPriority { my $self = shift; my %args = (@_); $self->Limit( FIELD => 'InitialPriority', VALUE => $args{'VALUE'}, OPERATOR => $args{'OPERATOR'}, DESCRIPTION => join( ' ', $self->loc('Initial Priority'), $args{'OPERATOR'}, $args{'VALUE'}, ), ); } # }}} # {{{ sub LimitFinalPriority =head2 LimitFinalPriority Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of =, >, < or !=. VALUE is a value to match the ticket\'s final priority against =cut sub LimitFinalPriority { my $self = shift; my %args = (@_); $self->Limit( FIELD => 'FinalPriority', VALUE => $args{'VALUE'}, OPERATOR => $args{'OPERATOR'}, DESCRIPTION => join( ' ', $self->loc('Final Priority'), $args{'OPERATOR'}, $args{'VALUE'}, ), ); } # }}} # {{{ sub LimitTimeWorked =head2 LimitTimeWorked Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of =, >, < or !=. VALUE is a value to match the ticket's TimeWorked attribute =cut sub LimitTimeWorked { my $self = shift; my %args = (@_); $self->Limit( FIELD => 'TimeWorked', VALUE => $args{'VALUE'}, OPERATOR => $args{'OPERATOR'}, DESCRIPTION => join( ' ', $self->loc('Time Worked'), $args{'OPERATOR'}, $args{'VALUE'}, ), ); } # }}} # {{{ sub LimitTimeLeft =head2 LimitTimeLeft Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of =, >, < or !=. VALUE is a value to match the ticket's TimeLeft attribute =cut sub LimitTimeLeft { my $self = shift; my %args = (@_); $self->Limit( FIELD => 'TimeLeft', VALUE => $args{'VALUE'}, OPERATOR => $args{'OPERATOR'}, DESCRIPTION => join( ' ', $self->loc('Time Left'), $args{'OPERATOR'}, $args{'VALUE'}, ), ); } # }}} # }}} # {{{ Limiting based on attachment attributes # {{{ sub LimitContent =head2 LimitContent Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of =, LIKE, NOT LIKE or !=. VALUE is a string to search for in the body of the ticket =cut sub LimitContent { my $self = shift; my %args = (@_); $self->Limit( FIELD => 'Content', VALUE => $args{'VALUE'}, OPERATOR => $args{'OPERATOR'}, DESCRIPTION => join( ' ', $self->loc('Ticket content'), $args{'OPERATOR'}, $args{'VALUE'}, ), ); } # }}} # {{{ sub LimitFilename =head2 LimitFilename Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of =, LIKE, NOT LIKE or !=. VALUE is a string to search for in the body of the ticket =cut sub LimitFilename { my $self = shift; my %args = (@_); $self->Limit( FIELD => 'Filename', VALUE => $args{'VALUE'}, OPERATOR => $args{'OPERATOR'}, DESCRIPTION => join( ' ', $self->loc('Attachment filename'), $args{'OPERATOR'}, $args{'VALUE'}, ), ); } # }}} # {{{ sub LimitContentType =head2 LimitContentType Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of =, LIKE, NOT LIKE or !=. VALUE is a content type to search ticket attachments for =cut sub LimitContentType { my $self = shift; my %args = (@_); $self->Limit( FIELD => 'ContentType', VALUE => $args{'VALUE'}, OPERATOR => $args{'OPERATOR'}, DESCRIPTION => join( ' ', $self->loc('Ticket content type'), $args{'OPERATOR'}, $args{'VALUE'}, ), ); } # }}} # }}} # {{{ Limiting based on people # {{{ sub LimitOwner =head2 LimitOwner Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of = or !=. VALUE is a user id. =cut sub LimitOwner { my $self = shift; my %args = ( OPERATOR => '=', @_ ); my $owner = new RT::User( $self->CurrentUser ); $owner->Load( $args{'VALUE'} ); # FIXME: check for a valid $owner $self->Limit( FIELD => 'Owner', VALUE => $args{'VALUE'}, OPERATOR => $args{'OPERATOR'}, DESCRIPTION => join( ' ', $self->loc('Owner'), $args{'OPERATOR'}, $owner->Name(), ), ); } # }}} # {{{ Limiting watchers # {{{ sub LimitWatcher =head2 LimitWatcher Takes a paramhash with the fields OPERATOR, TYPE and VALUE. OPERATOR is one of =, LIKE, NOT LIKE or !=. VALUE is a value to match the ticket\'s watcher email addresses against TYPE is the sort of watchers you want to match against. Leave it undef if you want to search all of them =begin testing my $t1 = RT::Ticket->new($RT::SystemUser); $t1->Create(Queue => 'general', Subject => "LimitWatchers test", Requestors => \['requestor1@example.com']); =end testing =cut sub LimitWatcher { my $self = shift; my %args = ( OPERATOR => '=', VALUE => undef, TYPE => undef, @_ ); #build us up a description my ( $watcher_type, $desc ); if ( $args{'TYPE'} ) { $watcher_type = $args{'TYPE'}; } else { $watcher_type = "Watcher"; } $self->Limit( FIELD => $watcher_type, VALUE => $args{'VALUE'}, OPERATOR => $args{'OPERATOR'}, TYPE => $args{'TYPE'}, DESCRIPTION => join( ' ', $self->loc($watcher_type), $args{'OPERATOR'}, $args{'VALUE'}, ), ); } sub LimitRequestor { my $self = shift; my %args = (@_); $RT::Logger->error( "Tickets->LimitRequestor is deprecated at (" . join( ":", caller ) . ")" ); $self->LimitWatcher( TYPE => 'Requestor', @_ ); } # }}} # }}} # }}} # {{{ Limiting based on links # {{{ LimitLinkedTo =head2 LimitLinkedTo LimitLinkedTo takes a paramhash with two fields: TYPE and TARGET TYPE limits the sort of link we want to search on TYPE = { RefersTo, MemberOf, DependsOn } TARGET is the id or URI of the TARGET of the link (TARGET used to be 'TICKET'. 'TICKET' is deprecated, but will be treated as TARGET =cut sub LimitLinkedTo { my $self = shift; my %args = ( TICKET => undef, TARGET => undef, TYPE => undef, OPERATOR => '=', @_ ); $self->Limit( FIELD => 'LinkedTo', BASE => undef, TARGET => ( $args{'TARGET'} || $args{'TICKET'} ), TYPE => $args{'TYPE'}, DESCRIPTION => $self->loc( "Tickets [_1] by [_2]", $self->loc( $args{'TYPE'} ), ( $args{'TARGET'} || $args{'TICKET'} ) ), OPERATOR => $args{'OPERATOR'}, ); } # }}} # {{{ LimitLinkedFrom =head2 LimitLinkedFrom LimitLinkedFrom takes a paramhash with two fields: TYPE and BASE TYPE limits the sort of link we want to search on BASE is the id or URI of the BASE of the link (BASE used to be 'TICKET'. 'TICKET' is deprecated, but will be treated as BASE =cut sub LimitLinkedFrom { my $self = shift; my %args = ( BASE => undef, TICKET => undef, TYPE => undef, OPERATOR => '=', @_ ); # translate RT2 From/To naming to RT3 TicketSQL naming my %fromToMap = qw(DependsOn DependentOn MemberOf HasMember RefersTo ReferredToBy); my $type = $args{'TYPE'}; $type = $fromToMap{$type} if exists( $fromToMap{$type} ); $self->Limit( FIELD => 'LinkedTo', TARGET => undef, BASE => ( $args{'BASE'} || $args{'TICKET'} ), TYPE => $type, DESCRIPTION => $self->loc( "Tickets [_1] [_2]", $self->loc( $args{'TYPE'} ), ( $args{'BASE'} || $args{'TICKET'} ) ), OPERATOR => $args{'OPERATOR'}, ); } # }}} # {{{ LimitMemberOf sub LimitMemberOf { my $self = shift; my $ticket_id = shift; return $self->LimitLinkedTo( @_, TARGET => $ticket_id, TYPE => 'MemberOf', ); } # }}} # {{{ LimitHasMember sub LimitHasMember { my $self = shift; my $ticket_id = shift; return $self->LimitLinkedFrom( @_, BASE => "$ticket_id", TYPE => 'HasMember', ); } # }}} # {{{ LimitDependsOn sub LimitDependsOn { my $self = shift; my $ticket_id = shift; return $self->LimitLinkedTo( @_, TARGET => $ticket_id, TYPE => 'DependsOn', ); } # }}} # {{{ LimitDependedOnBy sub LimitDependedOnBy { my $self = shift; my $ticket_id = shift; return $self->LimitLinkedFrom( @_, BASE => $ticket_id, TYPE => 'DependentOn', ); } # }}} # {{{ LimitRefersTo sub LimitRefersTo { my $self = shift; my $ticket_id = shift; return $self->LimitLinkedTo( @_, TARGET => $ticket_id, TYPE => 'RefersTo', ); } # }}} # {{{ LimitReferredToBy sub LimitReferredToBy { my $self = shift; my $ticket_id = shift; return $self->LimitLinkedFrom( @_, BASE => $ticket_id, TYPE => 'ReferredToBy', ); } # }}} # }}} # {{{ limit based on ticket date attribtes # {{{ sub LimitDate =head2 LimitDate (FIELD => 'DateField', OPERATOR => $oper, VALUE => $ISODate) Takes a paramhash with the fields FIELD OPERATOR and VALUE. OPERATOR is one of > or < VALUE is a date and time in ISO format in GMT FIELD is one of Starts, Started, Told, Created, Resolved, LastUpdated There are also helper functions of the form LimitFIELD that eliminate the need to pass in a FIELD argument. =cut sub LimitDate { my $self = shift; my %args = ( FIELD => undef, VALUE => undef, OPERATOR => undef, @_ ); #Set the description if we didn't get handed it above unless ( $args{'DESCRIPTION'} ) { $args{'DESCRIPTION'} = $args{'FIELD'} . " " . $args{'OPERATOR'} . " " . $args{'VALUE'} . " GMT"; } $self->Limit(%args); } # }}} sub LimitCreated { my $self = shift; $self->LimitDate( FIELD => 'Created', @_ ); } sub LimitDue { my $self = shift; $self->LimitDate( FIELD => 'Due', @_ ); } sub LimitStarts { my $self = shift; $self->LimitDate( FIELD => 'Starts', @_ ); } sub LimitStarted { my $self = shift; $self->LimitDate( FIELD => 'Started', @_ ); } sub LimitResolved { my $self = shift; $self->LimitDate( FIELD => 'Resolved', @_ ); } sub LimitTold { my $self = shift; $self->LimitDate( FIELD => 'Told', @_ ); } sub LimitLastUpdated { my $self = shift; $self->LimitDate( FIELD => 'LastUpdated', @_ ); } # # {{{ sub LimitTransactionDate =head2 LimitTransactionDate (OPERATOR => $oper, VALUE => $ISODate) Takes a paramhash with the fields FIELD OPERATOR and VALUE. OPERATOR is one of > or < VALUE is a date and time in ISO format in GMT =cut sub LimitTransactionDate { my $self = shift; my %args = ( FIELD => 'TransactionDate', VALUE => undef, OPERATOR => undef, @_ ); # <20021217042756.GK28744@pallas.fsck.com> # "Kill It" - Jesse. #Set the description if we didn't get handed it above unless ( $args{'DESCRIPTION'} ) { $args{'DESCRIPTION'} = $args{'FIELD'} . " " . $args{'OPERATOR'} . " " . $args{'VALUE'} . " GMT"; } $self->Limit(%args); } # }}} # }}} # {{{ Limit based on custom fields # {{{ sub LimitCustomField =head2 LimitCustomField Takes a paramhash of key/value pairs with the following keys: =over 4 =item CUSTOMFIELD - CustomField name or id. If a name is passed, an additional parameter QUEUE may also be passed to distinguish the custom field. =item OPERATOR - The usual Limit operators =item VALUE - The value to compare against =back =cut sub LimitCustomField { my $self = shift; my %args = ( VALUE => undef, CUSTOMFIELD => undef, OPERATOR => '=', DESCRIPTION => undef, FIELD => 'CustomFieldValue', QUOTEVALUE => 1, @_ ); my $CF = RT::CustomField->new( $self->CurrentUser ); if ( $args{CUSTOMFIELD} =~ /^\d+$/ ) { $CF->Load( $args{CUSTOMFIELD} ); } else { $CF->LoadByNameAndQueue( Name => $args{CUSTOMFIELD}, Queue => $args{QUEUE} ); $args{CUSTOMFIELD} = $CF->Id; } #If we are looking to compare with a null value. if ( $args{'OPERATOR'} =~ /^is$/i ) { $args{'DESCRIPTION'} ||= $self->loc( "Custom field [_1] has no value.", $CF->Name ); } elsif ( $args{'OPERATOR'} =~ /^is not$/i ) { $args{'DESCRIPTION'} ||= $self->loc( "Custom field [_1] has a value.", $CF->Name ); } # if we're not looking to compare with a null value else { $args{'DESCRIPTION'} ||= $self->loc( "Custom field [_1] [_2] [_3]", $CF->Name, $args{OPERATOR}, $args{VALUE} ); } my $q = ""; if ( $CF->Queue ) { my $qo = new RT::Queue( $self->CurrentUser ); $qo->Load( $CF->Queue ); $q = $qo->Name; } my @rest; @rest = ( ENTRYAGGREGATOR => 'AND' ) if ( $CF->Type eq 'SelectMultiple' ); $self->Limit( VALUE => $args{VALUE}, FIELD => "CF." . ( $q ? $q . ".{" . $CF->Name . "}" : $CF->Name ), OPERATOR => $args{OPERATOR}, CUSTOMFIELD => 1, @rest, ); $self->{'RecalcTicketLimits'} = 1; } # }}} # }}} # {{{ sub _NextIndex =head2 _NextIndex Keep track of the counter for the array of restrictions =cut sub _NextIndex { my $self = shift; return ( $self->{'restriction_index'}++ ); } # }}} # }}} # {{{ Core bits to make this a DBIx::SearchBuilder object # {{{ sub _Init sub _Init { my $self = shift; $self->{'table'} = "Tickets"; $self->{'RecalcTicketLimits'} = 1; $self->{'looking_at_effective_id'} = 0; $self->{'looking_at_type'} = 0; $self->{'restriction_index'} = 1; $self->{'primary_key'} = "id"; delete $self->{'items_array'}; delete $self->{'item_map'}; delete $self->{'columns_to_display'}; $self->SUPER::_Init(@_); $self->_InitSQL; } # }}} # {{{ sub Count sub Count { my $self = shift; $self->_ProcessRestrictions() if ( $self->{'RecalcTicketLimits'} == 1 ); return ( $self->SUPER::Count() ); } # }}} # {{{ sub CountAll sub CountAll { my $self = shift; $self->_ProcessRestrictions() if ( $self->{'RecalcTicketLimits'} == 1 ); return ( $self->SUPER::CountAll() ); } # }}} # {{{ sub ItemsArrayRef =head2 ItemsArrayRef Returns a reference to the set of all items found in this search =cut sub ItemsArrayRef { my $self = shift; my @items; unless ( $self->{'items_array'} ) { my $placeholder = $self->_ItemsCounter; $self->GotoFirstItem(); while ( my $item = $self->Next ) { push( @{ $self->{'items_array'} }, $item ); } $self->GotoItem($placeholder); $self->{'items_array'} = $self->ItemsOrderBy( $self->{'items_array'} ); } return ( $self->{'items_array'} ); } # }}} # {{{ sub Next sub Next { my $self = shift; $self->_ProcessRestrictions() if ( $self->{'RecalcTicketLimits'} == 1 ); my $Ticket = $self->SUPER::Next(); if ( ( defined($Ticket) ) and ( ref($Ticket) ) ) { if ( $Ticket->__Value('Status') eq 'deleted' && !$self->{'allow_deleted_search'} ) { return ( $self->Next() ); } # Since Ticket could be granted with more rights instead # of being revoked, it's ok if queue rights allow # ShowTicket. It seems need another query, but we have # rights cache in Principal::HasRight. elsif ($Ticket->QueueObj->CurrentUserHasRight('ShowTicket') || $Ticket->CurrentUserHasRight('ShowTicket') ) { return ($Ticket); } if ( $Ticket->__Value('Status') eq 'deleted' ) { return ( $self->Next() ); } # Since Ticket could be granted with more rights instead # of being revoked, it's ok if queue rights allow # ShowTicket. It seems need another query, but we have # rights cache in Principal::HasRight. elsif ($Ticket->QueueObj->CurrentUserHasRight('ShowTicket') || $Ticket->CurrentUserHasRight('ShowTicket') ) { return ($Ticket); } #If the user doesn't have the right to show this ticket else { return ( $self->Next() ); } } #if there never was any ticket else { return (undef); } } # }}} # }}} # {{{ Deal with storing and restoring restrictions # {{{ sub LoadRestrictions =head2 LoadRestrictions LoadRestrictions takes a string which can fully populate the TicketRestrictons hash. TODO It is not yet implemented =cut # }}} # {{{ sub DescribeRestrictions =head2 DescribeRestrictions takes nothing. Returns a hash keyed by restriction id. Each element of the hash is currently a one element hash that contains DESCRIPTION which is a description of the purpose of that TicketRestriction =cut sub DescribeRestrictions { my $self = shift; my ( $row, %listing ); foreach $row ( keys %{ $self->{'TicketRestrictions'} } ) { $listing{$row} = $self->{'TicketRestrictions'}{$row}{'DESCRIPTION'}; } return (%listing); } # }}} # {{{ sub RestrictionValues =head2 RestrictionValues FIELD Takes a restriction field and returns a list of values this field is restricted to. =cut sub RestrictionValues { my $self = shift; my $field = shift; map $self->{'TicketRestrictions'}{$_}{'VALUE'}, grep { $self->{'TicketRestrictions'}{$_}{'FIELD'} eq $field && $self->{'TicketRestrictions'}{$_}{'OPERATOR'} eq "=" } keys %{ $self->{'TicketRestrictions'} }; } # }}} # {{{ sub ClearRestrictions =head2 ClearRestrictions Removes all restrictions irretrievably =cut sub ClearRestrictions { my $self = shift; delete $self->{'TicketRestrictions'}; $self->{'looking_at_effective_id'} = 0; $self->{'looking_at_type'} = 0; $self->{'RecalcTicketLimits'} = 1; } # }}} # {{{ sub DeleteRestriction =head2 DeleteRestriction Takes the row Id of a restriction (From DescribeRestrictions' output, for example. Removes that restriction from the session's limits. =cut sub DeleteRestriction { my $self = shift; my $row = shift; delete $self->{'TicketRestrictions'}{$row}; $self->{'RecalcTicketLimits'} = 1; #make the underlying easysearch object forget all its preconceptions } # }}} # {{{ sub _RestrictionsToClauses # Convert a set of oldstyle SB Restrictions to Clauses for RQL sub _RestrictionsToClauses { my $self = shift; my $row; my %clause; foreach $row ( keys %{ $self->{'TicketRestrictions'} } ) { my $restriction = $self->{'TicketRestrictions'}{$row}; #use Data::Dumper; #print Dumper($restriction),"\n"; # We need to reimplement the subclause aggregation that SearchBuilder does. # Default Subclause is ALIAS.FIELD, and default ALIAS is 'main', # Then SB AND's the different Subclauses together. # So, we want to group things into Subclauses, convert them to # SQL, and then join them with the appropriate DefaultEA. # Then join each subclause group with AND. my $field = $restriction->{'FIELD'}; my $realfield = $field; # CustomFields fake up a fieldname, so # we need to figure that out # One special case # Rewrite LinkedTo meta field to the real field if ( $field =~ /LinkedTo/ ) { $realfield = $field = $restriction->{'TYPE'}; } # Two special case # Handle subkey fields with a different real field if ( $field =~ /^(\w+)\./ ) { $realfield = $1; } die "I don't know about $field yet" unless ( exists $FIELD_METADATA{$realfield} or $restriction->{CUSTOMFIELD} ); my $type = $FIELD_METADATA{$realfield}->[0]; my $op = $restriction->{'OPERATOR'}; my $value = ( grep {defined} map { $restriction->{$_} } qw(VALUE TICKET BASE TARGET) )[0]; # this performs the moral equivalent of defined or/dor/C, # without the short circuiting.You need to use a 'defined or' # type thing instead of just checking for truth values, because # VALUE could be 0.(i.e. "false") # You could also use this, but I find it less aesthetic: # (although it does short circuit) #( defined $restriction->{'VALUE'}? $restriction->{VALUE} : # defined $restriction->{'TICKET'} ? # $restriction->{TICKET} : # defined $restriction->{'BASE'} ? # $restriction->{BASE} : # defined $restriction->{'TARGET'} ? # $restriction->{TARGET} ) my $ea = $restriction->{ENTRYAGGREGATOR} || $DefaultEA{$type} || "AND"; if ( ref $ea ) { die "Invalid operator $op for $field ($type)" unless exists $ea->{$op}; $ea = $ea->{$op}; } # Each CustomField should be put into a different Clause so they # are ANDed together. if ( $restriction->{CUSTOMFIELD} ) { $realfield = $field; } exists $clause{$realfield} or $clause{$realfield} = []; # Escape Quotes $field =~ s!(['"])!\\$1!g; $value =~ s!(['"])!\\$1!g; my $data = [ $ea, $type, $field, $op, $value ]; # here is where we store extra data, say if it's a keyword or # something. (I.e. "TYPE SPECIFIC STUFF") #print Dumper($data); push @{ $clause{$realfield} }, $data; } return \%clause; } # }}} # {{{ sub _ProcessRestrictions =head2 _ProcessRestrictions PARAMHASH # The new _ProcessRestrictions is somewhat dependent on the SQL stuff, # but isn't quite generic enough to move into Tickets_Overlay_SQL. =cut sub _ProcessRestrictions { my $self = shift; #Blow away ticket aliases since we'll need to regenerate them for #a new search delete $self->{'TicketAliases'}; delete $self->{'items_array'}; delete $self->{'item_map'}; delete $self->{'raw_rows'}; delete $self->{'rows'}; delete $self->{'count_all'}; my $sql = $self->Query; # Violating the _SQL namespace if ( !$sql || $self->{'RecalcTicketLimits'} ) { # "Restrictions to Clauses Branch\n"; my $clauseRef = eval { $self->_RestrictionsToClauses; }; if ($@) { $RT::Logger->error( "RestrictionsToClauses: " . $@ ); $self->FromSQL(""); } else { $sql = $self->ClausesToSQL($clauseRef); $self->FromSQL($sql) if $sql; } } $self->{'RecalcTicketLimits'} = 0; } =head2 _BuildItemMap # Build up a map of first/last/next/prev items, so that we can display search nav quickly =cut sub _BuildItemMap { my $self = shift; my $items = $self->ItemsArrayRef; my $prev = 0; delete $self->{'item_map'}; if ( $items->[0] ) { $self->{'item_map'}->{'first'} = $items->[0]->EffectiveId; while ( my $item = shift @$items ) { my $id = $item->EffectiveId; $self->{'item_map'}->{$id}->{'defined'} = 1; $self->{'item_map'}->{$id}->{prev} = $prev; $self->{'item_map'}->{$id}->{next} = $items->[0]->EffectiveId if ( $items->[0] ); $prev = $id; } $self->{'item_map'}->{'last'} = $prev; } } =head2 ItemMap Returns an a map of all items found by this search. The map is of the form $ItemMap->{'first'} = first ticketid found $ItemMap->{'last'} = last ticketid found $ItemMap->{$id}->{prev} = the ticket id found before $id $ItemMap->{$id}->{next} = the ticket id found after $id =cut sub ItemMap { my $self = shift; $self->_BuildItemMap() unless ( $self->{'items_array'} and $self->{'item_map'} ); return ( $self->{'item_map'} ); } =cut } # }}} # }}} =head2 PrepForSerialization You don't want to serialize a big tickets object, as the {items} hash will be instantly invalid _and_ eat lots of space =cut sub PrepForSerialization { my $self = shift; delete $self->{'items'}; $self->RedoSearch(); } =head1 FLAGS RT::Tickets supports several flags which alter search behavior: allow_deleted_search (Otherwise never show deleted tickets in search results) looking_at_type (otherwise limit to type=ticket) These flags are set by calling $tickets->{'flagname'} = 1; BUG: There should be an API for this =cut =begin testing # We assume that we've got some tickets hanging around from before. ok( my $unlimittickets = RT::Tickets->new( $RT::SystemUser ) ); ok( $unlimittickets->UnLimit ); ok( $unlimittickets->Count > 0, "UnLimited tickets object should return tickets" ); =end testing 1;