# BEGIN BPS TAGGED BLOCK {{{ # # COPYRIGHT: # # This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC # # # (Except where explicitly superseded by other copyright notices) # # # LICENSE: # # This work is made available to you under the terms of Version 2 of # the GNU General Public License. A copy of that license should have # been provided with this software, but in any event can be snarfed # from www.gnu.org. # # This work is distributed in the hope that it will be useful, but # WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU # General Public License for more details. # # You should have received a copy of the GNU General Public License # along with this program; if not, write to the Free Software # Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA # 02110-1301 or visit their web page on the internet at # http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. # # # CONTRIBUTION SUBMISSION POLICY: # # (The following paragraph is not intended to limit the rights granted # to you to modify and distribute this software under the terms of # the GNU General Public License and is only of importance to you if # you choose to contribute your changes and enhancements to the # community by submitting them to Best Practical Solutions, LLC.) # # By intentionally submitting any modifications, corrections or # derivatives to this work, or any other work intended for use with # Request Tracker, to Best Practical Solutions, LLC, you confirm that # you are the copyright holder for those contributions and you grant # Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, # royalty-free, perpetual, license to use, copy, create derivative # works based on those contributions, and sublicense and distribute # those contributions and any derivatives thereof. # # END BPS TAGGED BLOCK }}} package RT::Report::Tickets; use base qw/RT::Tickets/; use RT::Report::Tickets::Entry; use strict; use warnings; sub Groupings { my $self = shift; my %args = (@_); my @fields = map {$_, $_} qw( Status Queue ); foreach my $type ( qw(Owner Creator LastUpdatedBy Requestor Cc AdminCc Watcher) ) { push @fields, $type.' '.$_, $type.'.'.$_ foreach qw( Name EmailAddress RealName NickName Organization Lang City Country Timezone ); } for my $field (qw(Due Resolved Created LastUpdated Started Starts)) { for my $frequency (qw(Hourly Daily Monthly Annually)) { my $item = $field.$frequency; push @fields, $item, $item; } } my $queues = $args{'Queues'}; if ( !$queues && $args{'Query'} ) { require RT::Interface::Web::QueryBuilder::Tree; my $tree = RT::Interface::Web::QueryBuilder::Tree->new('AND'); $tree->ParseSQL( Query => $args{'Query'}, CurrentUser => $self->CurrentUser ); $queues = $tree->GetReferencedQueues; } if ( $queues ) { my $CustomFields = RT::CustomFields->new( $self->CurrentUser ); foreach my $id (keys %$queues) { my $queue = RT::Queue->new( $self->CurrentUser ); $queue->Load($id); unless ($queue->id) { # XXX TODO: This ancient code dates from a former developer # we have no idea what it means or why cfqueues are so encoded. $id =~ s/^.'*(.*).'*$/$1/; $queue->Load($id); } $CustomFields->LimitToQueue($queue->Id); } $CustomFields->LimitToGlobal; while ( my $CustomField = $CustomFields->Next ) { push @fields, "Custom field '". $CustomField->Name ."'", "CF.{". $CustomField->id ."}"; } } return @fields; } sub Label { my $self = shift; my $field = shift; if ( $field =~ /^(?:CF|CustomField)\.{(.*)}$/ ) { my $cf = $1; return $self->CurrentUser->loc( "Custom field '[_1]'", $cf ) if $cf =~ /\D/; my $obj = RT::CustomField->new( $self->CurrentUser ); $obj->Load( $cf ); return $self->CurrentUser->loc( "Custom field '[_1]'", $obj->Name ); } return $self->CurrentUser->loc($field); } sub SetupGroupings { my $self = shift; my %args = (Query => undef, GroupBy => undef, @_); $self->FromSQL( $args{'Query'} ); my @group_by = ref( $args{'GroupBy'} )? @{ $args{'GroupBy'} } : ($args{'GroupBy'}); $self->GroupBy( map { {FIELD => $_} } @group_by ); # UseSQLForACLChecks may add late joins my $joined = ($self->_isJoined || RT->Config->Get('UseSQLForACLChecks')) ? 1 : 0; my @res; push @res, $self->Column( FUNCTION => ($joined? 'DISTINCT COUNT' : 'COUNT'), FIELD => 'id' ); push @res, map $self->Column( FIELD => $_ ), @group_by; return @res; } sub GroupBy { my $self = shift; my @args = ref $_[0]? @_ : { @_ }; @{ $self->{'_group_by_field'} ||= [] } = map $_->{'FIELD'}, @args; $_ = { $self->_FieldToFunction( %$_ ) } foreach @args; $self->SUPER::GroupBy( @args ); } sub Column { my $self = shift; my %args = (@_); if ( $args{'FIELD'} && !$args{'FUNCTION'} ) { %args = $self->_FieldToFunction( %args ); } return $self->SUPER::Column( %args ); } =head2 _DoSearch Subclass _DoSearch from our parent so we can go through and add in empty columns if it makes sense =cut sub _DoSearch { my $self = shift; $self->SUPER::_DoSearch( @_ ); $self->AddEmptyRows; } =head2 _FieldToFunction FIELD Returns a tuple of the field or a database function to allow grouping on that field. =cut sub _FieldToFunction { my $self = shift; my %args = (@_); my $field = $args{'FIELD'}; if ($field =~ /^(.*)(Hourly|Daily|Monthly|Annually)$/) { my ($field, $grouping) = ($1, $2); my $alias = $args{'ALIAS'} || 'main'; my $func = "$alias.$field"; my $db_type = RT->Config->Get('DatabaseType'); if ( RT->Config->Get('ChartsTimezonesInDB') ) { my $tz = $self->CurrentUser->UserObj->Timezone || RT->Config->Get('Timezone') || 'UTC'; if ( lc $tz eq 'utc' ) { # do nothing } elsif ( $db_type eq 'Pg' ) { $func = "timezone('UTC', $func)"; $func = "timezone(". $self->_Handle->dbh->quote($tz) .", $func)"; } elsif ( $db_type eq 'mysql' ) { $func = "CONVERT_TZ($func, 'UTC', " . $self->_Handle->dbh->quote($tz) .")"; } else { $RT::Logger->warning( "ChartsTimezonesInDB config option" ." is not supported on $db_type." ); } } # Pg 8.3 requires explicit casting $func .= '::text' if $db_type eq 'Pg'; if ( $grouping eq 'Hourly' ) { $func = "SUBSTR($func,1,13)"; } if ( $grouping eq 'Daily' ) { $func = "SUBSTR($func,1,10)"; } elsif ( $grouping eq 'Monthly' ) { $func = "SUBSTR($func,1,7)"; } elsif ( $grouping eq 'Annually' ) { $func = "SUBSTR($func,1,4)"; } $args{'FUNCTION'} = $func; } elsif ( $field =~ /^(?:CF|CustomField)\.{(.*)}$/ ) { #XXX: use CFDecipher method my $cf_name = $1; my $cf = RT::CustomField->new( $self->CurrentUser ); $cf->Load($cf_name); unless ( $cf->id ) { $RT::Logger->error("Couldn't load CustomField #$cf_name"); } else { my ($ticket_cf_alias, $cf_alias) = $self->_CustomFieldJoin($cf->id, $cf->id, $cf_name); @args{qw(ALIAS FIELD)} = ($ticket_cf_alias, 'Content'); } } elsif ( $field =~ /^(?:(Owner|Creator|LastUpdatedBy))(?:\.(.*))?$/ ) { my $type = $1 || ''; my $column = $2 || 'Name'; my $u_alias = $self->{"_sql_report_${type}_users_${column}"} ||= $self->Join( TYPE => 'LEFT', ALIAS1 => 'main', FIELD1 => $type, TABLE2 => 'Users', FIELD2 => 'id', ); @args{qw(ALIAS FIELD)} = ($u_alias, $column); } elsif ( $field =~ /^(?:Watcher|(Requestor|Cc|AdminCc))(?:\.(.*))?$/ ) { my $type = $1 || ''; my $column = $2 || 'Name'; my $u_alias = $self->{"_sql_report_watcher_users_alias_$type"}; unless ( $u_alias ) { my ($g_alias, $gm_alias); ($g_alias, $gm_alias, $u_alias) = $self->_WatcherJoin( $type ); $self->{"_sql_report_watcher_users_alias_$type"} = $u_alias; } @args{qw(ALIAS FIELD)} = ($u_alias, $column); } return %args; } # Override the AddRecord from DBI::SearchBuilder::Unique. id isn't id here # wedon't want to disambiguate all the items with a count of 1. sub AddRecord { my $self = shift; my $record = shift; push @{$self->{'items'}}, $record; $self->{'rows'}++; } 1; # Gotta skip over RT::Tickets->Next, since it does all sorts of crazy magic we # don't want. sub Next { my $self = shift; $self->RT::SearchBuilder::Next(@_); } sub NewItem { my $self = shift; return RT::Report::Tickets::Entry->new($RT::SystemUser); # $self->CurrentUser); } =head2 AddEmptyRows If we're grouping on a criterion we know how to add zero-value rows for, do that. =cut sub AddEmptyRows { my $self = shift; if ( @{ $self->{'_group_by_field'} || [] } == 1 && $self->{'_group_by_field'}[0] eq 'Status' ) { my %has = map { $_->__Value('Status') => 1 } @{ $self->ItemsArrayRef || [] }; foreach my $status ( grep !$has{$_}, RT::Queue->new($self->CurrentUser)->StatusArray ) { my $record = $self->NewItem; $record->LoadFromHash( { id => 0, status => $status } ); $self->AddRecord($record); } } } eval "require RT::Report::Tickets_Vendor"; if ($@ && $@ !~ qr{^Can't locate RT/Report/Tickets_Vendor.pm}) { die $@; }; eval "require RT::Report::Tickets_Local"; if ($@ && $@ !~ qr{^Can't locate RT/Report/Tickets_Local.pm}) { die $@; }; 1;