# BEGIN BPS TAGGED BLOCK {{{ # # COPYRIGHT: # # This software is Copyright (c) 1996-2017 Best Practical Solutions, LLC # # # (Except where explicitly superseded by other copyright notices) # # # LICENSE: # # This work is made available to you under the terms of Version 2 of # the GNU General Public License. A copy of that license should have # been provided with this software, but in any event can be snarfed # from www.gnu.org. # # This work is distributed in the hope that it will be useful, but # WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU # General Public License for more details. # # You should have received a copy of the GNU General Public License # along with this program; if not, write to the Free Software # Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA # 02110-1301 or visit their web page on the internet at # http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. # # # CONTRIBUTION SUBMISSION POLICY: # # (The following paragraph is not intended to limit the rights granted # to you to modify and distribute this software under the terms of # the GNU General Public License and is only of importance to you if # you choose to contribute your changes and enhancements to the # community by submitting them to Best Practical Solutions, LLC.) # # By intentionally submitting any modifications, corrections or # derivatives to this work, or any other work intended for use with # Request Tracker, to Best Practical Solutions, LLC, you confirm that # you are the copyright holder for those contributions and you grant # Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, # royalty-free, perpetual, license to use, copy, create derivative # works based on those contributions, and sublicense and distribute # those contributions and any derivatives thereof. # # END BPS TAGGED BLOCK }}} use strict; use warnings; package RT::Lifecycle::Ticket; use base qw(RT::Lifecycle); =head2 Queues Returns L collection with queues that use this lifecycle. =cut sub Queues { my $self = shift; require RT::Queues; my $queues = RT::Queues->new( RT->SystemUser ); $queues->Limit( FIELD => 'Lifecycle', VALUE => $self->Name ); return $queues; } =head3 DefaultOnMerge Returns the status that should be used when tickets are merged. =cut sub DefaultOnMerge { my $self = shift; return $self->DefaultStatus('on_merge'); } =head3 ReminderStatusOnOpen Returns the status that should be used when reminders are opened. =cut sub ReminderStatusOnOpen { my $self = shift; return $self->DefaultStatus('reminder_on_open') || 'open'; } =head3 ReminderStatusOnResolve Returns the status that should be used when reminders are resolved. =cut sub ReminderStatusOnResolve { my $self = shift; return $self->DefaultStatus('reminder_on_resolve') || 'resolved'; } =head2 RegisterRights Ticket lifecycle rights are registered (and thus grantable) at the queue level. =cut sub RegisterRights { my $self = shift; my %rights = $self->RightsDescription( 'ticket' ); require RT::ACE; while ( my ($right, $description) = each %rights ) { next if RT::ACE->CanonicalizeRightName( $right ); RT::Queue->AddRight( Status => $right => $description ); } } 1;