# BEGIN BPS TAGGED BLOCK {{{ # # COPYRIGHT: # # This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC # # # (Except where explicitly superseded by other copyright notices) # # # LICENSE: # # This work is made available to you under the terms of Version 2 of # the GNU General Public License. A copy of that license should have # been provided with this software, but in any event can be snarfed # from www.gnu.org. # # This work is distributed in the hope that it will be useful, but # WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU # General Public License for more details. # # You should have received a copy of the GNU General Public License # along with this program; if not, write to the Free Software # Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA. # # # CONTRIBUTION SUBMISSION POLICY: # # (The following paragraph is not intended to limit the rights granted # to you to modify and distribute this software under the terms of # the GNU General Public License and is only of importance to you if # you choose to contribute your changes and enhancements to the # community by submitting them to Best Practical Solutions, LLC.) # # By intentionally submitting any modifications, corrections or # derivatives to this work, or any other work intended for use with # Request Tracker, to Best Practical Solutions, LLC, you confirm that # you are the copyright holder for those contributions and you grant # Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, # royalty-free, perpetual, license to use, copy, create derivative # works based on those contributions, and sublicense and distribute # those contributions and any derivatives thereof. # # END BPS TAGGED BLOCK }}} package RT::EmailParser; use base qw/RT::Base/; use strict; use Mail::Address; use MIME::Entity; use MIME::Head; use MIME::Parser; use File::Temp qw/tempdir/; =head1 NAME RT::EmailParser - helper functions for parsing parts from incoming email messages =head1 SYNOPSIS =head1 DESCRIPTION =begin testing ok(require RT::EmailParser); =end testing =head1 METHODS =head2 new Returns a new RT::EmailParser object =cut sub new { my $proto = shift; my $class = ref($proto) || $proto; my $self = {}; bless ($self, $class); return $self; } # {{{ sub SmartParseMIMEEntityFromScalar =head2 SmartParseMIMEEntityFromScalar { Message => SCALAR_REF, Decode => BOOL } Parse a message stored in a scalar from scalar_ref =cut sub SmartParseMIMEEntityFromScalar { my $self = shift; my %args = ( Message => undef, Decode => 1, @_ ); my ( $fh, $temp_file ); eval { for ( 1 .. 10 ) { # on NFS and NTFS, it is possible that tempfile() conflicts # with other processes, causing a race condition. we try to # accommodate this by pausing and retrying. last if ( $fh, $temp_file ) = eval { File::Temp::tempfile( undef, UNLINK => 0 ) }; sleep 1; } if ($fh) { #thank you, windows binmode $fh; $fh->autoflush(1); print $fh $args{'Message'}; close($fh); if ( -f $temp_file ) { # We have to trust the temp file's name -- untaint it $temp_file =~ /(.*)/; $self->ParseMIMEEntityFromFile( $1, $args{'Decode'} ); unlink($1); } } }; #If for some reason we weren't able to parse the message using a temp file # try it with a scalar if ( $@ || !$self->Entity ) { $self->ParseMIMEEntityFromScalar( $args{'Message'}, $args{'Decode'} ); } } # }}} # {{{ sub ParseMIMEEntityFromSTDIN =head2 ParseMIMEEntityFromSTDIN Parse a message from standard input =cut sub ParseMIMEEntityFromSTDIN { my $self = shift; my $postprocess = (@_ ? shift : 1); return $self->ParseMIMEEntityFromFileHandle(\*STDIN, $postprocess); } # }}} # {{{ ParseMIMEEntityFromScalar =head2 ParseMIMEEntityFromScalar $message Takes either a scalar or a reference to a scalr which contains a stringified MIME message. Parses it. Returns true if it wins. Returns false if it loses. =cut sub ParseMIMEEntityFromScalar { my $self = shift; my $message = shift; my $postprocess = (@_ ? shift : 1); $self->_ParseMIMEEntity($message,'parse_data', $postprocess); } # }}} # {{{ ParseMIMEEntityFromFilehandle *FH =head2 ParseMIMEEntityFromFilehandle *FH Parses a mime entity from a filehandle passed in as an argument =cut sub ParseMIMEEntityFromFileHandle { my $self = shift; my $filehandle = shift; my $postprocess = (@_ ? shift : 1); $self->_ParseMIMEEntity($filehandle,'parse', $postprocess); } # }}} # {{{ ParseMIMEEntityFromFile =head2 ParseMIMEEntityFromFile Parses a mime entity from a filename passed in as an argument =cut sub ParseMIMEEntityFromFile { my $self = shift; my $file = shift; my $postprocess = (@_ ? shift : 1); $self->_ParseMIMEEntity($file,'parse_open',$postprocess); } # }}} # {{{ _ParseMIMEEntity sub _ParseMIMEEntity { my $self = shift; my $message = shift; my $method = shift; my $postprocess = shift; # Create a new parser object: my $parser = MIME::Parser->new(); $self->_SetupMIMEParser($parser); # TODO: XXX 3.0 we really need to wrap this in an eval { } unless ( $self->{'entity'} = $parser->$method($message) ) { $RT::Logger->crit("Couldn't parse MIME stream and extract the submessages"); # Try again, this time without extracting nested messages $parser->extract_nested_messages(0); unless ( $self->{'entity'} = $parser->$method($message) ) { $RT::Logger->crit("couldn't parse MIME stream"); return ( undef); } } if ($postprocess) { $self->_PostProcessNewEntity() ; } } # }}} # {{{ _PostProcessNewEntity =head2 _PostProcessNewEntity cleans up and postprocesses a newly parsed MIME Entity =cut sub _PostProcessNewEntity { my $self = shift; #Now we've got a parsed mime object. # Unfold headers that are have embedded newlines # Better do this before conversion or it will break # with multiline encoded Subject (RFC2047) (fsck.com #5594) $self->Head->unfold; # try to convert text parts into utf-8 charset RT::I18N::SetMIMEEntityToEncoding($self->{'entity'}, 'utf-8'); } # }}} # {{{ sub ParseTicketId sub ParseTicketId { my $self = shift; $RT::Logger->warnings("RT::EmailParser->ParseTicketId deprecated. You should be using RT::Interface::Email"); require RT::Interface::Email; RT::Interface::Email::ParseTicketId(@_); } # }}} # {{{ ParseCcAddressesFromHead =head2 ParseCcAddressesFromHead HASHREF Takes a hashref object containing QueueObj, Head and CurrentUser objects. Returns a list of all email addresses in the To and Cc headers b the current Queue\'s email addresses, the CurrentUser\'s email address and anything that the $RTAddressRegexp matches. =cut sub ParseCcAddressesFromHead { my $self = shift; my %args = ( QueueObj => undef, CurrentUser => undef, @_ ); my (@Addresses); my @ToObjs = Mail::Address->parse( $self->Head->get('To') ); my @CcObjs = Mail::Address->parse( $self->Head->get('Cc') ); foreach my $AddrObj ( @ToObjs, @CcObjs ) { my $Address = $AddrObj->address; my $user = RT::User->new($RT::SystemUser); $Address = $user->CanonicalizeEmailAddress($Address); next if ( lc $args{'CurrentUser'}->EmailAddress eq lc $Address ); next if ( lc $args{'QueueObj'}->CorrespondAddress eq lc $Address ); next if ( lc $args{'QueueObj'}->CommentAddress eq lc $Address ); next if ( $self->IsRTAddress($Address) ); push ( @Addresses, $Address ); } return (@Addresses); } # }}} # {{{ ParseSenderAdddressFromHead =head2 ParseSenderAddressFromHead Takes a MIME::Header object. Returns a tuple: (user@host, friendly name) of the From (evaluated in order of Reply-To:, From:, Sender) =cut sub ParseSenderAddressFromHead { my $self = shift; #Figure out who's sending this message. my $From = $self->Head->get('Reply-To') || $self->Head->get('From') || $self->Head->get('Sender'); return ( $self->ParseAddressFromHeader($From) ); } # }}} # {{{ ParseErrorsToAdddressFromHead =head2 ParseErrorsToAddressFromHead Takes a MIME::Header object. Return a single value : user@host of the From (evaluated in order of Errors-To:,Reply-To:, From:, Sender) =cut sub ParseErrorsToAddressFromHead { my $self = shift; #Figure out who's sending this message. foreach my $header ( 'Errors-To', 'Reply-To', 'From', 'Sender' ) { # If there's a header of that name my $headerobj = $self->Head->get($header); if ($headerobj) { my ( $addr, $name ) = $self->ParseAddressFromHeader($headerobj); # If it's got actual useful content... return ($addr) if ($addr); } } } # }}} # {{{ ParseAddressFromHeader =head2 ParseAddressFromHeader ADDRESS Takes an address from $self->Head->get('Line') and returns a tuple: user@host, friendly name =cut sub ParseAddressFromHeader { my $self = shift; my $Addr = shift; # Perl 5.8.0 breaks when doing regex matches on utf8 Encode::_utf8_off($Addr) if $] == 5.008; my @Addresses = Mail::Address->parse($Addr); my $AddrObj = $Addresses[0]; unless ( ref($AddrObj) ) { return ( undef, undef ); } my $Name = ( $AddrObj->phrase || $AddrObj->comment || $AddrObj->address ); #Lets take the from and load a user object. my $Address = $AddrObj->address; return ( $Address, $Name ); } # }}} # {{{ IsRTAddress =head2 IsRTaddress ADDRESS Takes a single parameter, an email address. Returns true if that address matches the $RTAddressRegexp. Returns false, otherwise. =begin testing is(RT::EmailParser::IsRTAddress("","rt\@example.com"),1, "Regexp matched rt address" ); is(RT::EmailParser::IsRTAddress("","frt\@example.com"),undef, "Regexp didn't match non-rt address" ); =end testing =cut sub IsRTAddress { my $self = shift; my $address = shift; # Example: the following rule would tell RT not to Cc # "tickets@noc.example.com" if ( defined($RT::RTAddressRegexp) && $address =~ /$RT::RTAddressRegexp/ ) { return(1); } else { return (undef); } } # }}} # {{{ CullRTAddresses =head2 CullRTAddresses ARRAY Takes a single argument, an array of email addresses. Returns the same array with any IsRTAddress()es weeded out. =begin testing @before = ("rt\@example.com", "frt\@example.com"); @after = ("frt\@example.com"); ok(eq_array(RT::EmailParser::CullRTAddresses("",@before),@after), "CullRTAddresses only culls RT addresses"); =end testing =cut sub CullRTAddresses { my $self = shift; my @addresses= (@_); my @addrlist; foreach my $addr( @addresses ) { # We use the class instead of the instance # because sloppy code calls this method # without a $self push (@addrlist, $addr) unless RT::EmailParser->IsRTAddress($addr); } return (@addrlist); } # }}} # {{{ LookupExternalUserInfo # LookupExternalUserInfo is a site-definable method for synchronizing # incoming users with an external data source. # # This routine takes a tuple of EmailAddress and FriendlyName # EmailAddress is the user's email address, ususally taken from # an email message's From: header. # FriendlyName is a freeform string, ususally taken from the "comment" # portion of an email message's From: header. # # If you define an AutoRejectRequest template, RT will use this # template for the rejection message. =head2 LookupExternalUserInfo LookupExternalUserInfo is a site-definable method for synchronizing incoming users with an external data source. This routine takes a tuple of EmailAddress and FriendlyName EmailAddress is the user's email address, ususally taken from an email message's From: header. FriendlyName is a freeform string, ususally taken from the "comment" portion of an email message's From: header. It returns (FoundInExternalDatabase, ParamHash); FoundInExternalDatabase must be set to 1 before return if the user was found in the external database. ParamHash is a Perl parameter hash which can contain at least the following fields. These fields are used to populate RT's users database when the user is created. EmailAddress is the email address that RT should use for this user. Name is the 'Name' attribute RT should use for this user. 'Name' is used for things like access control and user lookups. RealName is what RT should display as the user's name when displaying 'friendly' names =cut sub LookupExternalUserInfo { my $self = shift; my $EmailAddress = shift; my $RealName = shift; my $FoundInExternalDatabase = 1; my %params; #Name is the RT username you want to use for this user. $params{'Name'} = $EmailAddress; $params{'EmailAddress'} = $EmailAddress; $params{'RealName'} = $RealName; # See RT's contributed code for examples. # http://www.fsck.com/pub/rt/contrib/ return ($FoundInExternalDatabase, %params); } # }}} # {{{ Accessor methods for parsed email messages =head2 Head Return the parsed head from this message =cut sub Head { my $self = shift; return $self->Entity->head; } =head2 Entity Return the parsed Entity from this message =cut sub Entity { my $self = shift; return $self->{'entity'}; } # }}} # {{{ _SetupMIMEParser =head2 _SetupMIMEParser $parser A private instance method which sets up a mime parser to do its job =cut ## TODO: Does it make sense storing to disk at all? After all, we ## need to put each msg as an in-core scalar before saving it to ## the database, don't we? ## At the same time, we should make sure that we nuke attachments ## Over max size and return them sub _SetupMIMEParser { my $self = shift; my $parser = shift; # Set up output directory for files: my $tmpdir = File::Temp::tempdir( TMPDIR => 1, CLEANUP => 1 ); push ( @{ $self->{'AttachmentDirs'} }, $tmpdir ); $parser->output_dir($tmpdir); $parser->filer->ignore_filename(1); #If someone includes a message, extract it $parser->extract_nested_messages(1); $parser->extract_uuencode(1); ### default is false # Set up the prefix for files with auto-generated names: $parser->output_prefix("part"); # do _not_ store each msg as in-core scalar; $parser->output_to_core(0); # From the MIME::Parser docs: # "Normally, tmpfiles are created when needed during parsing, and destroyed automatically when they go out of scope" # Turns out that the default is to recycle tempfiles # Temp files should never be recycled, especially when running under perl taint checking $parser->tmp_recycling(0); } # }}} sub DESTROY { my $self = shift; File::Path::rmtree([@{$self->{'AttachmentDirs'}}],0,1); } eval "require RT::EmailParser_Vendor"; die $@ if ($@ && $@ !~ qr{^Can't locate RT/EmailParser_Vendor.pm}); eval "require RT::EmailParser_Local"; die $@ if ($@ && $@ !~ qr{^Can't locate RT/EmailParser_Local.pm}); 1;