# BEGIN BPS TAGGED BLOCK {{{ # # COPYRIGHT: # # This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC # # # (Except where explicitly superseded by other copyright notices) # # # LICENSE: # # This work is made available to you under the terms of Version 2 of # the GNU General Public License. A copy of that license should have # been provided with this software, but in any event can be snarfed # from www.gnu.org. # # This work is distributed in the hope that it will be useful, but # WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU # General Public License for more details. # # You should have received a copy of the GNU General Public License # along with this program; if not, write to the Free Software # Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA. # # # CONTRIBUTION SUBMISSION POLICY: # # (The following paragraph is not intended to limit the rights granted # to you to modify and distribute this software under the terms of # the GNU General Public License and is only of importance to you if # you choose to contribute your changes and enhancements to the # community by submitting them to Best Practical Solutions, LLC.) # # By intentionally submitting any modifications, corrections or # derivatives to this work, or any other work intended for use with # Request Tracker, to Best Practical Solutions, LLC, you confirm that # you are the copyright holder for those contributions and you grant # Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, # royalty-free, perpetual, license to use, copy, create derivative # works based on those contributions, and sublicense and distribute # those contributions and any derivatives thereof. # # END BPS TAGGED BLOCK }}} package RT::Action::Autoreply; require RT::Action::SendEmail; use strict; use vars qw/@ISA/; @ISA = qw(RT::Action::SendEmail); =head2 Prepare Set up the relevant recipients, then call our parent. =cut sub Prepare { my $self = shift; $self->SetRecipients(); $self->SUPER::Prepare(); } # {{{ sub SetRecipients =head2 SetRecipients Sets the recipients of this message to this ticket's Requestor. =cut sub SetRecipients { my $self=shift; push(@{$self->{'To'}}, $self->TicketObj->Requestors->MemberEmailAddresses); return(1); } # }}} # {{{ sub SetReturnAddress =head2 SetReturnAddress Set this message\'s return address to the apropriate queue address =cut sub SetReturnAddress { my $self = shift; my %args = ( is_comment => 0, @_ ); my $replyto; if ($args{'is_comment'}) { $replyto = $self->TicketObj->QueueObj->CommentAddress || $RT::CommentAddress; } else { $replyto = $self->TicketObj->QueueObj->CorrespondAddress || $RT::CorrespondAddress; } unless ($self->TemplateObj->MIMEObj->head->get('From')) { if ($RT::UseFriendlyFromLine) { my $friendly_name = $self->TicketObj->QueueObj->Description || $self->TicketObj->QueueObj->Name; $friendly_name =~ s/"/\\"/g; $self->SetHeader( 'From', sprintf($RT::FriendlyFromLineFormat, $self->MIMEEncodeString( $friendly_name, $RT::EmailOutputEncoding ), $replyto), ); } else { $self->SetHeader( 'From', $replyto ); } } unless ($self->TemplateObj->MIMEObj->head->get('Reply-To')) { $self->SetHeader('Reply-To', "$replyto"); } } # }}} eval "require RT::Action::Autoreply_Vendor"; die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/Autoreply_Vendor.pm}); eval "require RT::Action::Autoreply_Local"; die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/Autoreply_Local.pm}); 1;