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# This Action will open the BASE if a dependent is resolved.
package RT::Action::AutoOpen;

use strict;
use warnings;

use base qw(RT::Action);

=head1 DESCRIPTION

Opens a ticket unless it's allready open, but only unless transaction
L<RT::Transaction/IsInbound is inbound>.

Doesn't open a ticket if message's head has field C<RT-Control> with
C<no-autoopen> substring.

=cut

sub Prepare {
    my $self = shift;

    # if the ticket is already open or the ticket is new and the message is more mail from the
    # requestor, don't reopen it.

    my $status = $self->TicketObj->Status;
    return undef if $status eq 'open';
    return undef if $status eq 'new' && $self->TransactionObj->IsInbound;

    if ( my $msg = $self->TransactionObj->Message->First ) {
        return undef if ($msg->GetHeader('RT-Control') || '') =~ /\bno-autoopen\b/i;
    }

    return 1;
}

sub Commit {
    my $self = shift;

    my $oldstatus = $self->TicketObj->Status;
    $self->TicketObj->__Set( Field => 'Status', Value => 'open' );
    $self->TicketObj->_NewTransaction(
        Type     => 'Status',
        Field    => 'Status',
        OldValue => $oldstatus,
        NewValue => 'open',
        Data     => 'Ticket auto-opened on incoming correspondence'
    );

    return 1;
}

eval "require RT::Action::AutoOpen_Vendor";
die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Vendor.pm});
eval "require RT::Action::AutoOpen_Local";
die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Local.pm});

1;