%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC %# %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <%ARGS> @queues => @Statistics::OpenStalledQueueList <%INIT> use RTx::Statistics; use Time::Local; my $n = 0; my @data; my @msgs; my %totals; my $QueryString; my $now = new RT::Date($session{CurrentUser}); my $tix = new RT::Tickets($session{'CurrentUser'}); my %queues = map { $_ => 1; } (@queues); # set content type $r->content_type('application/vnd.ms-excel'); $QueryString = "queues=" . join("&queues=", @queues); my $queue = new RT::Queues($session{CurrentUser}); $queue->UnLimit; my $QueueObj = new RT::Queue($session{'CurrentUser'}); $QueueObj->Load($queue); # Put out some data about the generation of this file $m->out("Tickets by Status by Queue for Queues:\t" . join(',', @queues) . "\tGenerated at:\t" . Statistics::FormatDate("%x %X", $now). "\n\n"); # basically the same as index.html # Output header row $m->out("Status"); for ( sort keys %queues) { push @data, $_; my $Queueobj = new RT::Queue($session{'CurrentUser'}); $Queueobj->Load($_); next if !$Queueobj->CurrentUserHasRight('SeeQueue'); $m->out("\t" . $_); } $m->out("\tTotals\n"); foreach my $s (qw(new open stalled)) { $m->out("$s"); my $total=0; foreach my $q (sort keys %queues) { $tix = new RT::Tickets($session{'CurrentUser'}); $tix->LimitQueue(VALUE => "$q"); $tix->LimitStatus(VALUE => "$s"); $totals{$q} += $tix->Count; # Add up columns for each queue $m->out("\t" . $tix->Count); $total += $tix->Count; } $m->out("\t$total\n"); $totals{"Totals"} += $total; } $m->out("Totals"); foreach my $q (sort keys %queues) { $m->out("\t" . $totals{$q}); } $m->out("\t" . $totals{"Totals"} . "\n"); $m->abort();