& elements/search.html,
'title' => 'Time worked summary',
'name_singular' => 'ticket',
'query' => $query,
'count_query' => $count_query,
'count_addl' => [ $format_seconds_sub,
$applied ? $format_seconds_sub : () ],
'header' => [ 'Ticket #',
'Ticket',
'Time',
$applied ? 'Applied' : (),
],
'fields' => [ 'ticketid',
sub { encode_entities(shift->get('subject')) },
sub { my $seconds = shift->get('ticket_time');
&{ $format_seconds_sub }( $seconds );
},
($applied ?
sub { my $seconds = shift->get('applied_time');
&{ $format_seconds_sub }( $seconds );
} : () ),
],
'sort_fields' => [ 'ticketid',
'subject',
'transaction_time',
$applied ? 'applied_time' : (),
],
'links' => [
$link,
$link,
'',
'',
],
&>
<%once>
my $format_seconds_sub = sub {
my $seconds = shift;
#(($seconds < 0) ? '-' : '') . concise(duration($seconds));
(($seconds < 0) ? '-' : '' ). int(abs($seconds)/3600)."h".sprintf("%02d",(abs(
$seconds)%3600)/60)."m";
};
%once>
<%init>
#all sorts of false laziness w/rt_transaction.html
die "access denied"
unless $FS::CurrentUser::CurrentUser->access_right('List rating data');
local $FS::Record::nowarn_classload = 1;
#some amount of false laziness w/timeworked.html...
my @select = (
'Tickets.Id AS ticketid',
'Tickets.Subject'
);
my @select_total = ( 'COUNT(*)' );
my $join = 'JOIN Users ON Transactions.Creator = Users.Id '; #.
my $twhere = "
WHERE Transactions.ObjectType = 'RT::Ticket'
AND Transactions.ObjectId = Tickets.Id
";
my $applied = '';
my $transaction_time = "
CASE transactions.type when 'Set'
THEN (to_number(newvalue,'999999')-to_number(oldvalue, '999999')) * 60
ELSE timetaken*60
END";
if ( $cgi->param('svcnum') =~ /^\s*(\d+)\s*$/ ) {
$twhere .= " AND EXISTS( SELECT 1 FROM acct_rt_transaction WHERE acct_rt_transaction.transaction_id = Transactions.id AND svcnum = $1 )";
$applied = "AND svcnum = $1";
}
$twhere .= "
AND ( ( Transactions.Type = 'Set'
AND Transactions.Field = 'TimeWorked'
AND Transactions.NewValue != Transactions.OldValue )
OR ( Transactions.Type IN ( 'Create', 'Comment', 'Correspond', 'Touch' )
AND Transactions.TimeTaken > 0
)
)";
my($beginning, $ending) = FS::UI::Web::parse_beginning_ending($cgi);
# TIMESTAMP is Pg-specific... ?
if ( $beginning > 0 ) {
$beginning = "TIMESTAMP '". time2str('%Y-%m-%d %X', $beginning). "'";
$twhere .= " AND Transactions.Created >= $beginning ";
}
if ( $ending < 4294967295 ) {
$ending = "TIMESTAMP '". time2str('%Y-%m-%d %X', $ending). "'";
$twhere .= " AND Transactions.Created <= $ending ";
}
if ( $cgi->param('otaker') && $cgi->param('otaker') =~ /^([\w\.\-]+)$/ ) {
$twhere .= " AND Users.name = '$1' ";
}
my $transactions = "FROM Transactions $join $twhere";
my $where = "WHERE EXISTS ( SELECT 1 $transactions )";
if ( $cgi->param('category') =~ /^(\w+)$/ ) {
$where .= " AND ocfv_TimeType.Content = '$1'";
}
my $ticket_time = "( SELECT SUM($transaction_time) $transactions )";
push @select, "$ticket_time AS ticket_time";
push @select_total, "SUM($ticket_time)";
if ( $applied ) {
my $applied_time = "( SELECT SUM(support) FROM acct_rt_transaction LEFT JOIN Transactions ON ( transaction_id = Id ) $twhere $applied )";
push @select, "$applied_time AS applied_time";
push @select_total, "SUM($applied_time)";
}
my $addl_from = " LEFT JOIN (
SELECT DISTINCT ON (ObjectId)
ObjectId, Content
FROM ObjectCustomFieldValues
JOIN CustomFields
ON (ObjectCustomFieldValues.CustomField = CustomFields.Id)
WHERE CustomFields.Name = 'TimeType'
AND ObjectCustomFieldValues.ObjectType = 'RT::Ticket'
AND ObjectCustomFieldValues.Disabled = 0
ORDER BY ObjectId ASC, ObjectCustomFieldValues.LastUpdated DESC
) AS ocfv_TimeType ON (Tickets.Id = ocfv_TimeType.ObjectId)
";
my $query = {
'select' => join(', ', @select),
'table' => 'tickets', #Pg-ism
#'table' => 'Tickets',
'addl_from' => $addl_from,
'extra_sql' => $where,
'order by' => 'ORDER BY Created',
};
my $count_query = "SELECT ".join(', ', @select_total).
" FROM Tickets $addl_from $where";
my $link = [ "${p}rt/Ticket/Display.html?id=", sub { shift->get('ticketid'); } ];
%init>