From 1c538bfabc2cd31f27067505f0c3d1a46cba6ef0 Mon Sep 17 00:00:00 2001
From: Ivan Kohler <ivan@freeside.biz>
Date: Thu, 9 Jul 2015 22:18:55 -0700
Subject: RT 4.2.11, ticket#13852

---
 rt/share/html/Elements/AddLinks                    | 106 ++++++++
 rt/share/html/Elements/BevelBoxRaisedEnd           |  50 ----
 rt/share/html/Elements/BevelBoxRaisedStart         |  50 ----
 rt/share/html/Elements/BulkCustomFields            | 105 ++++++++
 rt/share/html/Elements/BulkLinks                   | 197 ++++++++++++++
 rt/share/html/Elements/Callback                    |   5 +-
 rt/share/html/Elements/CollectionAsTable/Header    |  21 +-
 rt/share/html/Elements/CollectionAsTable/Row       |   1 -
 rt/share/html/Elements/CollectionList              |  31 +--
 rt/share/html/Elements/CollectionListPaging        |  20 +-
 rt/share/html/Elements/ColumnMap                   | 110 +++++---
 rt/share/html/Elements/Crypt/KeyIssues             |  94 +++++++
 .../html/Elements/Crypt/SelectKeyForEncryption     |  80 ++++++
 rt/share/html/Elements/Crypt/SelectKeyForSigning   |  67 +++++
 rt/share/html/Elements/Crypt/SignEncryptWidget     | 188 +++++++++++++
 rt/share/html/Elements/CryptStatus                 | 195 ++++++++++++++
 rt/share/html/Elements/EditCustomField             |  50 ++--
 rt/share/html/Elements/EditCustomFieldAutocomplete |  15 +-
 rt/share/html/Elements/EditCustomFieldBinary       |  17 +-
 rt/share/html/Elements/EditCustomFieldCombobox     |  13 +-
 .../html/Elements/EditCustomFieldCustomGroupings   |  73 +++++
 rt/share/html/Elements/EditCustomFieldDate         |   3 +-
 rt/share/html/Elements/EditCustomFieldDateTime     |   3 +-
 rt/share/html/Elements/EditCustomFieldFreeform     |   5 +-
 rt/share/html/Elements/EditCustomFieldImage        |  17 +-
 rt/share/html/Elements/EditCustomFieldSelect       |  31 ++-
 rt/share/html/Elements/EditCustomFieldText         |   6 +-
 rt/share/html/Elements/EditCustomFieldWikitext     |   6 +-
 rt/share/html/Elements/EditCustomFields            | 119 +++++++++
 rt/share/html/Elements/EditLinks                   |  94 ++-----
 rt/share/html/Elements/EditTimeValue               |  12 +-
 rt/share/html/Elements/EmailInput                  |   4 +-
 rt/share/html/Elements/Error                       |  13 +-
 rt/share/html/Elements/FindUser                    |  50 ++++
 rt/share/html/Elements/FoldStanzaJS                |  50 ++++
 rt/share/html/Elements/GnuPG/KeyIssues             |  92 -------
 .../html/Elements/GnuPG/SelectKeyForEncryption     |  81 ------
 rt/share/html/Elements/GnuPG/SelectKeyForSigning   |  64 -----
 rt/share/html/Elements/GnuPG/SignEncryptWidget     | 181 -------------
 rt/share/html/Elements/GotoUser                    |  62 +++++
 rt/share/html/Elements/Header                      |  52 ++--
 rt/share/html/Elements/HeaderJavascript            |  20 +-
 rt/share/html/Elements/JavascriptConfig            |  84 ++++++
 rt/share/html/Elements/ListActions                 |   5 +-
 rt/share/html/Elements/ListMenu                    |   4 +
 rt/share/html/Elements/Login                       |   7 +-
 rt/share/html/Elements/LoginHelp                   |  54 ++++
 rt/share/html/Elements/Logo                        |   5 +-
 rt/share/html/Elements/MakeClicky                  |  18 +-
 rt/share/html/Elements/Menu                        |  36 +--
 rt/share/html/Elements/MessageBox                  |  26 +-
 rt/share/html/Elements/MyRT                        |  28 +-
 rt/share/html/Elements/MyReminders                 |   1 -
 rt/share/html/Elements/MyRequests                  |  49 ----
 rt/share/html/Elements/MyTickets                   |  49 ----
 rt/share/html/Elements/PageLayout                  |  11 +
 rt/share/html/Elements/QueryString                 |   3 +-
 rt/share/html/Elements/QueueSummaryByLifecycle     |  13 +-
 rt/share/html/Elements/QueueSummaryByStatus        |   4 +-
 rt/share/html/Elements/QuickCreate                 |   2 +-
 rt/share/html/Elements/RT__Article/ColumnMap       |  13 +-
 rt/share/html/Elements/RT__Class/ColumnMap         |  13 +-
 rt/share/html/Elements/RT__CustomField/ColumnMap   |  39 ++-
 rt/share/html/Elements/RT__Dashboard/ColumnMap     |   9 +-
 rt/share/html/Elements/RT__Group/ColumnMap         |  21 +-
 rt/share/html/Elements/RT__Queue/ColumnMap         |  21 +-
 rt/share/html/Elements/RT__SavedSearch/ColumnMap   |   9 +-
 rt/share/html/Elements/RT__Scrip/ColumnMap         | 110 ++++++--
 rt/share/html/Elements/RT__Template/ColumnMap      |  35 ++-
 rt/share/html/Elements/RT__Ticket/ColumnMap        |  94 +++----
 rt/share/html/Elements/RT__User/ColumnMap          |  13 +-
 rt/share/html/Elements/Refresh                     |   2 +-
 rt/share/html/Elements/SelectBoolean               |   4 +-
 rt/share/html/Elements/SelectCustomFieldValue      |  17 +-
 rt/share/html/Elements/SelectDate                  |  18 +-
 rt/share/html/Elements/SelectDateRelation          |   2 +-
 rt/share/html/Elements/SelectLang                  |   2 -
 rt/share/html/Elements/SelectLinkType              |  57 ----
 rt/share/html/Elements/SelectMatch                 |  10 +-
 rt/share/html/Elements/SelectObject                | 141 ++++++++++
 rt/share/html/Elements/SelectOwnerAutocomplete     |   2 +-
 rt/share/html/Elements/SelectOwnerDropdown         |  32 ++-
 rt/share/html/Elements/SelectQueue                 |  92 +------
 rt/share/html/Elements/SelectSortOrder             |  65 -----
 rt/share/html/Elements/SelectStatus                |  58 ++--
 rt/share/html/Elements/SelectTicketSortBy          |  62 -----
 rt/share/html/Elements/SelectTicketTypes           |  58 ----
 rt/share/html/Elements/SelectTimeUnits             |   6 +-
 .../html/Elements/ShowCustomFieldCustomGroupings   |  78 ++++++
 rt/share/html/Elements/ShowCustomFieldImage        |   2 +-
 rt/share/html/Elements/ShowCustomFields            |  20 +-
 rt/share/html/Elements/ShowHistory                 | 191 ++++++++++++++
 rt/share/html/Elements/ShowLink                    |  25 +-
 rt/share/html/Elements/ShowLinks                   | 155 +++--------
 rt/share/html/Elements/ShowLinksOfType             | 127 +++++++++
 rt/share/html/Elements/ShowMemberships             |   4 +-
 rt/share/html/Elements/ShowMessageHeaders          | 101 +++++++
 rt/share/html/Elements/ShowMessageStanza           | 176 +++++++++++++
 rt/share/html/Elements/ShowPrincipal               |  72 +++++
 rt/share/html/Elements/ShowRecord                  | 100 +++++++
 rt/share/html/Elements/ShowRelationLabel           |  30 ++-
 rt/share/html/Elements/ShowReminders               |   8 +-
 rt/share/html/Elements/ShowSearch                  |  21 +-
 rt/share/html/Elements/ShowTransaction             | 265 +++++++++++++++++++
 rt/share/html/Elements/ShowTransactionAttachments  | 293 +++++++++++++++++++++
 rt/share/html/Elements/ShowUser                    |  53 ++--
 rt/share/html/Elements/ShowUserConcise             |  67 -----
 rt/share/html/Elements/ShowUserVerbose             |  72 -----
 rt/share/html/Elements/SimpleSearch                |   5 +-
 rt/share/html/Elements/Submit                      |   4 +-
 rt/share/html/Elements/TSVExport                   | 131 +++++++++
 rt/share/html/Elements/Tabs                        | 270 +++++++++++++------
 rt/share/html/Elements/TicketList                  |  12 +-
 rt/share/html/Elements/TitleBox                    |   1 +
 rt/share/html/Elements/TitleBoxEnd                 |   1 +
 rt/share/html/Elements/TitleBoxStart               |   1 +
 rt/share/html/Elements/ValidateCustomFields        |  73 ++---
 117 files changed, 4286 insertions(+), 1929 deletions(-)
 create mode 100644 rt/share/html/Elements/AddLinks
 delete mode 100755 rt/share/html/Elements/BevelBoxRaisedEnd
 delete mode 100755 rt/share/html/Elements/BevelBoxRaisedStart
 create mode 100644 rt/share/html/Elements/BulkCustomFields
 create mode 100644 rt/share/html/Elements/BulkLinks
 create mode 100644 rt/share/html/Elements/Crypt/KeyIssues
 create mode 100644 rt/share/html/Elements/Crypt/SelectKeyForEncryption
 create mode 100644 rt/share/html/Elements/Crypt/SelectKeyForSigning
 create mode 100644 rt/share/html/Elements/Crypt/SignEncryptWidget
 create mode 100644 rt/share/html/Elements/CryptStatus
 create mode 100644 rt/share/html/Elements/EditCustomFieldCustomGroupings
 create mode 100644 rt/share/html/Elements/EditCustomFields
 create mode 100644 rt/share/html/Elements/FindUser
 create mode 100644 rt/share/html/Elements/FoldStanzaJS
 delete mode 100644 rt/share/html/Elements/GnuPG/KeyIssues
 delete mode 100644 rt/share/html/Elements/GnuPG/SelectKeyForEncryption
 delete mode 100644 rt/share/html/Elements/GnuPG/SelectKeyForSigning
 delete mode 100644 rt/share/html/Elements/GnuPG/SignEncryptWidget
 create mode 100644 rt/share/html/Elements/GotoUser
 create mode 100644 rt/share/html/Elements/JavascriptConfig
 create mode 100644 rt/share/html/Elements/LoginHelp
 delete mode 100755 rt/share/html/Elements/MyRequests
 delete mode 100755 rt/share/html/Elements/MyTickets
 delete mode 100755 rt/share/html/Elements/SelectLinkType
 create mode 100644 rt/share/html/Elements/SelectObject
 delete mode 100755 rt/share/html/Elements/SelectSortOrder
 delete mode 100755 rt/share/html/Elements/SelectTicketSortBy
 delete mode 100755 rt/share/html/Elements/SelectTicketTypes
 create mode 100644 rt/share/html/Elements/ShowCustomFieldCustomGroupings
 create mode 100644 rt/share/html/Elements/ShowHistory
 create mode 100644 rt/share/html/Elements/ShowLinksOfType
 create mode 100644 rt/share/html/Elements/ShowMessageHeaders
 create mode 100644 rt/share/html/Elements/ShowMessageStanza
 create mode 100644 rt/share/html/Elements/ShowPrincipal
 create mode 100644 rt/share/html/Elements/ShowRecord
 create mode 100644 rt/share/html/Elements/ShowTransaction
 create mode 100644 rt/share/html/Elements/ShowTransactionAttachments
 delete mode 100644 rt/share/html/Elements/ShowUserConcise
 delete mode 100644 rt/share/html/Elements/ShowUserVerbose
 create mode 100644 rt/share/html/Elements/TSVExport

(limited to 'rt/share/html/Elements')

diff --git a/rt/share/html/Elements/AddLinks b/rt/share/html/Elements/AddLinks
new file mode 100644
index 000000000..3e34237da
--- /dev/null
+++ b/rt/share/html/Elements/AddLinks
@@ -0,0 +1,106 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<%args>
+$Object         => undef
+$CustomFields   => undef
+$ARGSRef        => $DECODED_ARGS
+</%args>
+<%init>
+my $id = ($Object and $Object->id)
+    ? $Object->id
+    : "new";
+
+my $exclude = qq| data-autocomplete="Tickets" data-autocomplete-multiple="1"|;
+$exclude .= qq| data-autocomplete-exclude="$id"| if $Object->id;
+</%init>
+% if (ref($Object) eq 'RT::Ticket') {
+<i><&|/l&>Enter tickets or URIs to link tickets to. Separate multiple entries with spaces.</&>
+<br /><&|/l&>You may enter links to Articles as "a:###", where ### represents the number of the Article.</&>
+% $m->callback( CallbackName => 'ExtraLinkInstructions' );
+</i><br />
+% } elsif (ref($Object) eq 'RT::Queue') {
+<i><&|/l&>Enter queues or URIs to link queues to. Separate multiple entries with spaces.</&>
+</i><br />
+% } else {
+<i><&|/l&>Enter objects or URIs to link objects to. Separate multiple entries with spaces.</&></i><br />
+% }
+<table>
+  <tr>
+    <td class="label"><& ShowRelationLabel, Object => $Object, Label => loc('Depends on').':', Relation => 'DependsOn' &></td>
+    <td class="entry"><input name="<%$id%>-DependsOn" value="<% $ARGSRef->{"$id-DependsOn"} || '' %>" <% $exclude |n%>/></td>
+  </tr>
+  <tr>
+    <td class="label"><& ShowRelationLabel, Object => $Object, Label => loc('Depended on by').':', Relation => 'DependedOnBy' &></td>
+    <td class="entry"><input name="DependsOn-<%$id%>" value="<% $ARGSRef->{"DependsOn-$id"} || '' %>" <% $exclude |n%>/></td>
+  </tr>
+  <tr>
+    <td class="label"><& ShowRelationLabel, Object => $Object, Label => loc('Parents').':', Relation => 'Parents' &></td>
+    <td class="entry"><input name="<%$id%>-MemberOf" value="<% $ARGSRef->{"$id-MemberOf"} || '' %>" <% $exclude |n%>/></td>
+  </tr>
+  <tr>
+    <td class="label"><& ShowRelationLabel, Object => $Object, Label => loc('Children').':', Relation => 'Children' &></td>
+    <td class="entry"> <input name="MemberOf-<%$id%>" value="<% $ARGSRef->{"MemberOf-$id"} || '' %>" <% $exclude |n%>/></td>
+  </tr>
+  <tr>
+    <td class="label"><& ShowRelationLabel, Object => $Object, Label => loc('Refers to').':', Relation => 'RefersTo' &></td>
+    <td class="entry"><input name="<%$id%>-RefersTo" value="<% $ARGSRef->{"$id-RefersTo"} || '' %>" <% $exclude |n%>/></td>
+  </tr>
+  <tr>
+    <td class="label"><& ShowRelationLabel, Object => $Object, Label => loc('Referred to by').':', Relation => 'ReferredToBy' &></td>
+    <td class="entry"> <input name="RefersTo-<%$id%>" value="<% $ARGSRef->{"RefersTo-$id"} || '' %>" <% $exclude |n%>/></td>
+  </tr>
+  <& /Elements/EditCustomFields,
+        Object          => $Object,
+        Grouping        => 'Links',
+        InTable         => 1,
+        ($CustomFields
+            ? (CustomFields => $CustomFields)
+            : ()),
+        &>
+% $m->callback( CallbackName => 'NewLink' );
+</table>
diff --git a/rt/share/html/Elements/BevelBoxRaisedEnd b/rt/share/html/Elements/BevelBoxRaisedEnd
deleted file mode 100755
index e51efe2fc..000000000
--- a/rt/share/html/Elements/BevelBoxRaisedEnd
+++ /dev/null
@@ -1,50 +0,0 @@
-%# BEGIN BPS TAGGED BLOCK {{{
-%#
-%# COPYRIGHT:
-%#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
-%#                                          <sales@bestpractical.com>
-%#
-%# (Except where explicitly superseded by other copyright notices)
-%#
-%#
-%# LICENSE:
-%#
-%# This work is made available to you under the terms of Version 2 of
-%# the GNU General Public License. A copy of that license should have
-%# been provided with this software, but in any event can be snarfed
-%# from www.gnu.org.
-%#
-%# This work is distributed in the hope that it will be useful, but
-%# WITHOUT ANY WARRANTY; without even the implied warranty of
-%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
-%# General Public License for more details.
-%#
-%# You should have received a copy of the GNU General Public License
-%# along with this program; if not, write to the Free Software
-%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
-%# 02110-1301 or visit their web page on the internet at
-%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-%#
-%#
-%# CONTRIBUTION SUBMISSION POLICY:
-%#
-%# (The following paragraph is not intended to limit the rights granted
-%# to you to modify and distribute this software under the terms of
-%# the GNU General Public License and is only of importance to you if
-%# you choose to contribute your changes and enhancements to the
-%# community by submitting them to Best Practical Solutions, LLC.)
-%#
-%# By intentionally submitting any modifications, corrections or
-%# derivatives to this work, or any other work intended for use with
-%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-%# you are the copyright holder for those contributions and you grant
-%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
-%# royalty-free, perpetual, license to use, copy, create derivative
-%# works based on those contributions, and sublicense and distribute
-%# those contributions and any derivatives thereof.
-%#
-%# END BPS TAGGED BLOCK }}}
-  </td>
-</tr>
-</table>
diff --git a/rt/share/html/Elements/BevelBoxRaisedStart b/rt/share/html/Elements/BevelBoxRaisedStart
deleted file mode 100755
index 9c9b41082..000000000
--- a/rt/share/html/Elements/BevelBoxRaisedStart
+++ /dev/null
@@ -1,50 +0,0 @@
-%# BEGIN BPS TAGGED BLOCK {{{
-%#
-%# COPYRIGHT:
-%#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
-%#                                          <sales@bestpractical.com>
-%#
-%# (Except where explicitly superseded by other copyright notices)
-%#
-%#
-%# LICENSE:
-%#
-%# This work is made available to you under the terms of Version 2 of
-%# the GNU General Public License. A copy of that license should have
-%# been provided with this software, but in any event can be snarfed
-%# from www.gnu.org.
-%#
-%# This work is distributed in the hope that it will be useful, but
-%# WITHOUT ANY WARRANTY; without even the implied warranty of
-%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
-%# General Public License for more details.
-%#
-%# You should have received a copy of the GNU General Public License
-%# along with this program; if not, write to the Free Software
-%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
-%# 02110-1301 or visit their web page on the internet at
-%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-%#
-%#
-%# CONTRIBUTION SUBMISSION POLICY:
-%#
-%# (The following paragraph is not intended to limit the rights granted
-%# to you to modify and distribute this software under the terms of
-%# the GNU General Public License and is only of importance to you if
-%# you choose to contribute your changes and enhancements to the
-%# community by submitting them to Best Practical Solutions, LLC.)
-%#
-%# By intentionally submitting any modifications, corrections or
-%# derivatives to this work, or any other work intended for use with
-%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-%# you are the copyright holder for those contributions and you grant
-%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
-%# royalty-free, perpetual, license to use, copy, create derivative
-%# works based on those contributions, and sublicense and distribute
-%# those contributions and any derivatives thereof.
-%#
-%# END BPS TAGGED BLOCK }}}
-<table cellspacing="0" cellpadding="0" width="100%" height="100%">
-      <tr>
-        <td width="100%" height="100%"> 
diff --git a/rt/share/html/Elements/BulkCustomFields b/rt/share/html/Elements/BulkCustomFields
new file mode 100644
index 000000000..871e30667
--- /dev/null
+++ b/rt/share/html/Elements/BulkCustomFields
@@ -0,0 +1,105 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<table class="bulk-edit-custom-fields">
+
+<tr>
+<th><&|/l&>Name</&></th>
+<th><&|/l&>Add values</&></th>
+<th><&|/l&>Delete values</&></th>
+</tr>
+% my $i = 0;
+% while (my $cf = $CustomFields->Next) {
+<tr class="<% ++$i%2 ? 'oddline': 'evenline' %>">
+<td class="label"><% $cf->Name %><br />
+<em>(<% $cf->FriendlyType %>)</em></td>
+% my $rows = 5;
+% my $cf_id = $cf->id;
+% my @add = (NamePrefix => 'Bulk-Add-CustomField-', CustomField => $cf, Rows => $rows,
+%   Multiple => ($cf->MaxValues ==1 ? 0 : 1) , Cols => 25,
+%   Default => $ARGS{"Bulk-Add-CustomField-$cf_id-Values"} || $ARGS{"Bulk-Add-CustomField-$cf_id-Value"}, );
+% my @del = (NamePrefix => 'Bulk-Delete-CustomField-', CustomField => $cf,
+%   Rows => $rows, Multiple => 1, Cols => 25,
+%   Default => $ARGS{"Bulk-Delete-CustomField-$cf_id-Values"} || $ARGS{"Bulk-Delete-CustomField-$cf_id-Value"}, );
+% if ($cf->Type eq 'Select') {
+<td><& /Elements/EditCustomFieldSelect, @add &></td>
+<td><& /Elements/EditCustomFieldSelect, @del &><br />
+% } elsif ($cf->Type eq 'Combobox') {
+<td><& /Elements/EditCustomFieldCombobox, @add &></td>
+<td><& /Elements/EditCustomFieldCombobox, @del &><br />
+% } elsif ($cf->Type eq 'Freeform') {
+<td><& /Elements/EditCustomFieldFreeform, @add &></td>
+<td><& /Elements/EditCustomFieldFreeform, @del &><br />
+% } elsif ($cf->Type eq 'Text') {
+<td><& /Elements/EditCustomFieldText, @add &></td>
+<td>
+% } elsif ($cf->Type eq 'Wikitext') {
+<td><& /Elements/EditCustomFieldWikitext, @add &></td>
+<td>
+% } elsif ($cf->Type eq 'Date') {
+<td><& /Elements/EditCustomFieldDate, @add, Default => undef &></td>
+<td><& /Elements/EditCustomFieldDate, @del, Default => undef &><br />
+% } elsif ($cf->Type eq 'DateTime') {
+% # Pass datemanip format to prevent another tz date conversion
+<td><& /Elements/EditCustomFieldDateTime, @add, Default => undef, Format => 'datemanip' &></td>
+<td><& /Elements/EditCustomFieldDateTime, @del, Default => undef, Format => 'datemanip' &><br />
+% } else {
+%   $RT::Logger->crit("Unknown CustomField type: " . $cf->Type);
+%   next
+% }
+  <label><input type="checkbox" name="Bulk-Delete-CustomField-<% $cf_id %>-AllValues" value="1">
+    <em><&|/l&>(Check to delete all values)</&></em></label>
+</td>
+</tr>
+% }
+</table>
+<%ARGS>
+$CustomFields
+</%ARGS>
+<%INIT>
+return unless $CustomFields->Count;
+</%INIT>
diff --git a/rt/share/html/Elements/BulkLinks b/rt/share/html/Elements/BulkLinks
new file mode 100644
index 000000000..473e84347
--- /dev/null
+++ b/rt/share/html/Elements/BulkLinks
@@ -0,0 +1,197 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<table width="100%">
+  <tr>
+    <td valign="top" width="50%">
+      <h3><&|/l&>Current Links</&></h3>
+<table>
+  <tr>
+    <td class="labeltop"><&|/l&>Depends on</&>:</td>
+    <td class="value">
+% if ( $hash{DependsOn} ) {
+% for my $link ( values %{$hash{DependsOn}} ) {
+      <input type="checkbox" class="checkbox" id="DeleteLink--<%$link->Type%>-<%$link->Target%>" name="DeleteLink--<%$link->Type%>-<%$link->Target%>" value="1" />
+      <label for="DeleteLink--<%$link->Type%>-<%$link->Target%>"><& /Elements/ShowLink, URI => $link->TargetURI &></label><br />
+% } }
+    </td>
+  </tr>
+  <tr>
+    <td class="labeltop"><&|/l&>Depended on by</&>:</td>
+    <td class="value">
+% if ( $hash{DependedOnBy} ) {
+% for my $link ( values %{$hash{DependedOnBy}} ) {
+      <input type="checkbox" class="checkbox" id="DeleteLink-<%$link->Base%>-<%$link->Type%>-" name="DeleteLink-<%$link->Base%>-<%$link->Type%>-" value="1" />
+      <label for="DeleteLink-<%$link->Base%>-<%$link->Type%>-"><& /Elements/ShowLink, URI => $link->BaseURI &></label><br />
+% } }
+    </td>
+  </tr>
+  <tr>
+    <td class="labeltop"><&|/l&>Parents</&>:</td>
+    <td class="value">
+% if ( $hash{MemberOf} ) {
+% for my $link ( values %{$hash{MemberOf}} ) {
+      <input type="checkbox" class="checkbox" id="DeleteLink--<%$link->Type%>-<%$link->Target%>" name="DeleteLink--<%$link->Type%>-<%$link->Target%>" value="1" />
+      <label for="DeleteLink--<%$link->Type%>-<%$link->Target%>"><& /Elements/ShowLink, URI => $link->TargetURI &></label><br />
+% } }
+    </td>
+  </tr>
+  <tr>
+    <td class="labeltop"><&|/l&>Children</&>:</td>
+    <td class="value">
+% if ( $hash{Members} ) {
+% for my $link ( values %{$hash{Members}} ) {
+      <input type="checkbox" class="checkbox" id="DeleteLink-<%$link->Base%>-<%$link->Type%>-" name="DeleteLink-<%$link->Base%>-<%$link->Type%>-" value="1" />
+      <label for="DeleteLink-<%$link->Base%>-<%$link->Type%>-"><& /Elements/ShowLink, URI => $link->BaseURI &></label><br />
+% } }
+    </td>
+  </tr>
+  <tr>
+    <td class="labeltop"><&|/l&>Refers to</&>:</td>
+    <td class="value">
+% if ( $hash{RefersTo} ) {
+% for my $link ( values %{$hash{RefersTo}} ) {
+      <input type="checkbox" class="checkbox" id="DeleteLink--<%$link->Type%>-<%$link->Target%>" name="DeleteLink--<%$link->Type%>-<%$link->Target%>" value="1" />
+      <label for="DeleteLink--<%$link->Type%>-<%$link->Target%>"><& /Elements/ShowLink, URI => $link->TargetURI &></label><br />
+% } }
+    </td>
+  </tr>
+  <tr>
+    <td class="labeltop"><&|/l&>Referred to by</&>:</td>
+    <td class="value">
+% if ( $hash{ReferredToBy} ) {
+% for my $link ( values %{$hash{ReferredToBy}} ) {
+% # Skip reminders
+% next if (UNIVERSAL::isa($link->BaseObj, 'RT::Ticket')  && $link->BaseObj->Type eq 'reminder');
+      <input type="checkbox" class="checkbox" id="DeleteLink-<%$link->Base%>-<%$link->Type%>-" name="DeleteLink-<%$link->Base%>-<%$link->Type%>-" value="1" />
+      <label for="DeleteLink-<%$link->Base%>-<%$link->Type%>-"><& /Elements/ShowLink, URI => $link->BaseURI &></label><br />
+% } }
+    </td>
+  </tr>
+  <tr>
+    <td></td>
+    <td><i><&|/l&>(Check box to delete)</&></i></td>
+  </tr>
+</table>
+</td>
+<td valign="top">
+<h3><&|/l&>New Links</&></h3>
+<em><&|/l&>Enter tickets or URIs to link to. Separate multiple entries with spaces.</&>
+</em><br />
+<table>
+  <tr>
+    <td class="label"><&|/l&>Depends on</&>:</td>
+    <td class="entry"><input name="<% $record_type %>-DependsOn" data-autocomplete="Tickets" data-autocomplete-multiple="1" value="<% $ARGS{ $record_type .'-DependsOn' } || '' %>" /></td>
+  </tr>
+  <tr>
+    <td class="label"><&|/l&>Depended on by</&>:</td>
+    <td class="entry"><input name="DependsOn-<% $record_type %>" data-autocomplete="Tickets" data-autocomplete-multiple="1" value="<% $ARGS{ 'DependsOn-'. $record_type } || '' %>" /></td>
+  </tr>
+  <tr>
+    <td class="label"><&|/l&>Parents</&>:</td>
+    <td class="entry"><input name="<% $record_type %>-MemberOf" data-autocomplete="Tickets" data-autocomplete-multiple="1" value="<% $ARGS{ $record_type .'-MemberOf'} || '' %>" /></td>
+  </tr>
+  <tr>
+    <td class="label"><&|/l&>Children</&>:</td>
+    <td class="entry"> <input name="MemberOf-<% $record_type %>" data-autocomplete="Tickets" data-autocomplete-multiple="1" value="<% $ARGS{ 'MemberOf-'. $record_type } || '' %>" /></td>
+  </tr>
+  <tr>
+    <td class="label"><&|/l&>Refers to</&>:</td>
+    <td class="entry"><input name="<% $record_type %>-RefersTo" data-autocomplete="Tickets" data-autocomplete-multiple="1" value="<% $ARGS{ $record_type .'-RefersTo'} || '' %>" /></td>
+  </tr>
+  <tr>
+    <td class="label"><&|/l&>Referred to by</&>:</td>
+    <td class="entry"> <input name="RefersTo-<% $record_type %>" data-autocomplete="Tickets" data-autocomplete-multiple="1" value="<% $ARGS{ 'RefersTo-'. $record_type } || '' %>" /></td>
+  </tr>
+</table>
+</td>
+</tr>
+</table>
+
+<%ARGS>
+$Collection
+</%ARGS>
+
+<%INIT>
+
+my @types = qw/DependsOn DependedOnBy Members MemberOf RefersTo ReferredToBy/;
+
+my $record_type = $Collection->RecordClass;
+$record_type =~ s/^RT:://; $record_type =~ s/::/-/g;
+
+my %hash;
+if ( $Collection->Count ) {
+    my $first_record = $Collection->Next;
+    # we only show current links that exist on all the records
+    for my $type ( @types ) {
+        my $target_or_base =
+            $type =~ /DependsOn|MemberOf|RefersTo/ ? 'Target' : 'Base';
+        my $links = $first_record->$type;
+        while ( my $link = $links->Next ) {
+            $hash{$type}{$link->$target_or_base} = $link;
+        }
+    }
+
+    while ( my $record = $Collection->Next ) {
+        for my $type ( @types ) {
+            my $target_or_base =
+                $type =~ /DependsOn|MemberOf|RefersTo/ ? 'Target' : 'Base';
+            # if $hash{$type} is empty, no need to check any more
+            next unless $hash{$type} && keys %{$hash{$type}};
+
+            my %exists;
+            while ( my $link = $record->$type->Next ) {
+                $exists{$link->$target_or_base}++;
+            }
+
+            for ( keys %{$hash{$type}} ) {
+                delete $hash{$type}{$_} unless $exists{$_};
+            }
+        }
+    }
+}
+</%INIT>
diff --git a/rt/share/html/Elements/Callback b/rt/share/html/Elements/Callback
index 119853a57..d472e14a1 100755
--- a/rt/share/html/Elements/Callback
+++ b/rt/share/html/Elements/Callback
@@ -48,6 +48,9 @@
 <%INIT>
 $ARGS{'CallbackPage'} = delete $ARGS{'Page'} || $m->callers(1)->path;
 $ARGS{'CallbackName'} = delete $ARGS{'_CallbackName'};
-$RT::Logger->debug("$ARGS{'CallbackPage'} calls old style callback, use \$m->callback");
+RT->Deprecated(
+    Instead => '$m->callback',
+    Remove => "4.4",
+);
 return $m->callback( %ARGS );
 </%INIT>
diff --git a/rt/share/html/Elements/CollectionAsTable/Header b/rt/share/html/Elements/CollectionAsTable/Header
index ea3fafd51..a1c5c482e 100644
--- a/rt/share/html/Elements/CollectionAsTable/Header
+++ b/rt/share/html/Elements/CollectionAsTable/Header
@@ -71,6 +71,8 @@ $generic_query_args->{'Format'} = $FormatString if grep $_ eq 'Format', @PassArg
 
 my $item = 0;
 foreach my $col ( @Format ) {
+    my $attr = $col->{'attribute'} || $col->{'last_attribute'};
+
     my $title = $col->{'title'} || '';
     if ( $title eq 'NEWLINE' ) {
         while ( $item < $maxitems ) {
@@ -93,12 +95,22 @@ foreach my $col ( @Format ) {
     $m->out('<th class="collection-as-table"');
     $m->out(' colspan="' . $m->interp->apply_escapes($span  => 'h') . '"')
         if $span;
+
+    my $align = $col->{'align'} || do {
+        my $tmp_columnmap = $m->comp( '/Elements/ColumnMap',
+            Class => $Class,
+            Name => $attr,
+            Attr => 'align',
+        );
+        ProcessColumnMapValue( $tmp_columnmap, Arguments => [ $attr ] );
+    };
+    $m->out(qq{ style="text-align: $align"}) if $align;
     $m->out('>');
 
+    my $loc_title;
     # if title is not defined then use defined attribute or last
     # one we saw in the format
     unless ( defined $col->{'title'} ) {
-        my $attr = $col->{'attribute'} || $col->{'last_attribute'};
         my $tmp = $m->comp( '/Elements/ColumnMap',
             Class => $Class,
             Name  => $attr,
@@ -109,8 +121,9 @@ foreach my $col ( @Format ) {
         # in case title is not defined in ColumnMap 
         # the following regex changes $attr like from "ReferredToBy" to "Referred To By"
         $title = join ' ', split /(?<=[a-z])(?=[A-Z])/, $attr unless defined $title;
+        $loc_title = $attr =~ /^(?:CustomField|CF)\./ ? $title : loc($title);
     } else {
-        $title = $m->comp('/Elements/ScrubHTML', Content => $title);
+        $loc_title = loc($m->comp('/Elements/ScrubHTML', Content => $title));
     }
 
     if ( $AllowSorting and $col->{'attribute'}
@@ -134,11 +147,11 @@ foreach my $col ( @Format ) {
                 %$generic_query_args,
                 OrderBy => $attr, Order => $new_order
             ), 'h')
-            . '">'. loc($title) .'</a>'
+            . '">'. $loc_title .'</a>'
         );
     }
     else {
-        $m->out( loc($title) );
+        $m->out( $loc_title );
     }
     $m->out('</th>');
 }
diff --git a/rt/share/html/Elements/CollectionAsTable/Row b/rt/share/html/Elements/CollectionAsTable/Row
index b83943aa5..deaa312ba 100644
--- a/rt/share/html/Elements/CollectionAsTable/Row
+++ b/rt/share/html/Elements/CollectionAsTable/Row
@@ -130,7 +130,6 @@ foreach my $column (@Format) {
             Arguments => [$record, $i],
         );
     }
-    s/\n/<br \/>/gs for grep defined $_, @out;
 
     $m->out( $_ .'="'. $m->interp->apply_escapes( $attrs{$_} => 'h' ) .'"' )
         foreach grep $attrs{$_}, qw(align style colspan);
diff --git a/rt/share/html/Elements/CollectionList b/rt/share/html/Elements/CollectionList
index d76cf014b..fc678f47c 100644
--- a/rt/share/html/Elements/CollectionList
+++ b/rt/share/html/Elements/CollectionList
@@ -113,23 +113,24 @@ if ($Class =~ /::/) { # older passed in value
 }
 
 $m->out('<table cellspacing="0" class="' .
-	($Collection->isa('RT::Tickets') ? 'ticket-list' : 'collection') . ' collection-as-table">');
+            ($Collection->isa('RT::Tickets') ? 'ticket-list' : 'collection') . ' collection-as-table">');
 
 if ( $ShowHeader ) {
-  $m->comp('/Elements/CollectionAsTable/Header',
-	   %ARGS,
-	   Class        => $Class,
-	   Format       => \@Format,
-	   FormatString => $Format,
-	   Order        => \@Order,
-	   OrderBy      => \@OrderBy,
-	   Rows         => $Rows,
-	   Page         => $Page,
-	   AllowSorting => $AllowSorting, 
-	   BaseURL      => $BaseURL,
-	   GenericQueryArgs => $GenericQueryArgs,
-	   maxitems     => $maxitems,
-	   );
+    $m->comp('/Elements/CollectionAsTable/Header',
+        %ARGS,
+        Class        => $Class,
+        Format       => \@Format,
+        FormatString => $Format,
+        Order        => \@Order,
+        OrderBy      => \@OrderBy,
+        Rows         => $Rows,
+        Page         => $Page,
+        AllowSorting => $AllowSorting,
+        BaseURL      => $BaseURL,
+        GenericQueryArgs => $GenericQueryArgs,
+        maxitems     => $maxitems,
+        PassArguments => \@PassArguments,
+    );
 }
 
 my ($i, $column_map) = (0, {});
diff --git a/rt/share/html/Elements/CollectionListPaging b/rt/share/html/Elements/CollectionListPaging
index 8bfa4f60b..a7f2aee09 100644
--- a/rt/share/html/Elements/CollectionListPaging
+++ b/rt/share/html/Elements/CollectionListPaging
@@ -64,15 +64,15 @@ if ($Pages == 1) {
 else{
 $m->out(loc('Page') . ' ');
 my $prev = $m->interp->apply_escapes($m->comp(
-		    '/Elements/QueryString',
-		    %$URLParams,
-		    Page    => ( $CurrentPage - 1 )
-		   ), 'h');
+                    '/Elements/QueryString',
+                    %$URLParams,
+                    Page    => ( $CurrentPage - 1 )
+                   ), 'h');
 my $next = $m->interp->apply_escapes($m->comp(
-		    '/Elements/QueryString',
-		    %$URLParams,
-		    Page    => ( $CurrentPage + 1 )
-		   ), 'h');
+                    '/Elements/QueryString',
+                    %$URLParams,
+                    Page    => ( $CurrentPage + 1 )
+                   ), 'h');
 my %show;
 $show{1} = 1;
 $show{$_} = 1 for (($CurrentPage - 2)..($CurrentPage + 2));
@@ -84,7 +84,7 @@ for my $number ( 1 .. $Pages ) {
         $dots = undef;
         my $qs =
           $m->interp->apply_escapes($m->comp( '/Elements/QueryString', %$URLParams, Page => $number ), 'h');
-	$m->out(qq{<span class="pagenum">});
+        $m->out(qq{<span class="pagenum">});
         if ( $number == $CurrentPage ) {
             $m->out(qq{<span class="currentpage">$number</span> });
         }
@@ -96,7 +96,7 @@ for my $number ( 1 .. $Pages ) {
         $dots = 1;
         $m->out(qq{<span class="dots">...</span>});
     }
-	$m->out(qq{</span>});
+    $m->out(qq{</span>});
 }
 
 if ($CurrentPage > 1) {
diff --git a/rt/share/html/Elements/ColumnMap b/rt/share/html/Elements/ColumnMap
index 3ae10ea3e..9c6582507 100644
--- a/rt/share/html/Elements/ColumnMap
+++ b/rt/share/html/Elements/ColumnMap
@@ -52,11 +52,14 @@ $Attr  => undef
 </%ARGS>
 <%ONCE>
 
+use Scalar::Util;
+
 # This is scary and should totally be refactored -- jesse
-my $COLUMN_MAP = {
+my ($COLUMN_MAP, $WCOLUMN_MAP);
+$WCOLUMN_MAP = $COLUMN_MAP = {
     id => {
         attribute => 'id',
-        title    => 'id', # loc
+        title     => '#', # loc
         align     => 'right',
         value     => sub { return $_[0]->id }
     },
@@ -96,6 +99,12 @@ my $COLUMN_MAP = {
         attribute => sub { return shift @_ },
         title     => sub { return pop @_ },
         value     => sub {
+            my $self = $WCOLUMN_MAP->{CustomField};
+            my $cf   = $self->{load}->(@_);
+            return unless $cf->Id;
+            return $self->{render}->( $cf, $cf->ValuesForObject($_[0])->ItemsArrayRef );
+        },
+        load      => sub {
             # Cache the CF object on a per-request basis, to avoid
             # having to load it for every row
             my $key = join("-","CF",
@@ -106,36 +115,31 @@ my $COLUMN_MAP = {
             my $cf = $m->notes($key);
             unless ($cf) {
                 $cf = $_[0]->LoadCustomFieldByIdentifier($_[-1]);
+                RT->Logger->notice("Unable to load $_[-1] for ".$_[0]->CustomFieldLookupType." ".$_[0]->CustomFieldLookupId)
+                    unless $cf->Id;
                 $m->notes($key, $cf);
             }
 
-            # Display custom field contents, separated by newlines.
-            # For Image custom fields we also show a thumbnail here.
-            my $values = $cf->ValuesForObject( $_[0] );
-            return if $values->Count == 0;
-
-            my @values;
-            # it is guaranteed to be the same type for all fields, right?
-            my $v = $values->First;
-            my $cftype = $v->CustomFieldObj->Type;
-
-            do {
-                if ($cftype eq 'Image') {
-                    push @values, 
-                        \($m->scomp( '/Elements/ShowCustomFieldImage',
-                                      Object => $v ));
-                } elsif ( $cftype eq 'Date' or $cftype eq 'DateTime' ) {
-                    # then actually return the date object;
-                    # ProcessColumnMapValue will stringify it
-                    my $DateObj = RT::Date->new( $session{'CurrentUser'} );
-                    $DateObj->Set(Format => 'unknown', Value => $v->Content);
-                    push @values, $DateObj;
-                } else {
-                    push @values, $v->Content;
+            return $cf;
+          },
+          render    => sub {
+            my ($cf, $ocfvs) = @_;
+            my $comp = $m->comp_exists("/Elements/ShowCustomField".$cf->Type)
+                     ? "/Elements/ShowCustomField".$cf->Type
+                     : undef;
+
+            my @values = map {
+                $comp
+                    ? \($m->scomp( $comp, Object => $_ ))
+                    : $_->Content
+            } @$ocfvs;
+
+            if (@values > 1) {
+                for my $value (splice @values) {
+                    push @values, \"<li>", $value, \"</li> \n";
                 }
-                push @values, \'<br />'; # this is deeply silly
-            } while ($v = $values->Next);
-            pop @values; # Remove that last <br />
+                @values = (\"<ul class='cf-values'>", @values, \"</ul>");
+            }
             return @values;
         },
     },
@@ -146,9 +150,9 @@ my $COLUMN_MAP = {
             my $checked = $DECODED_ARGS->{ $name .'All' }? 'checked="checked"': '';
 
             return \qq{<input type="checkbox" name="}, $name, \qq{All" value="1" $checked
-                              onclick="setCheckbox(this.form, },
+                              onclick="setCheckbox(this, },
                               $m->interp->apply_escapes($name,'j'),
-                              \qq{, this.checked)" />};
+                              \qq{)" />};
         },
         value => sub {
             my $id = $_[0]->id;
@@ -187,20 +191,60 @@ my $COLUMN_MAP = {
     } qw(WebPath WebBaseURL WebURL)),
     WebRequestPath    => { value => sub { substr( $m->request_path, 1 ) } },
     WebRequestPathDir => { value => sub { substr( $m->request_comp->dir_path, 1 ) } },
+    WebHomePath       => {
+        value => sub {
+            my $path = RT->Config->Get("WebPath");
+            if (not $session{CurrentUser}->Privileged) {
+                $path .= "/SelfService";
+            }
+            return \$path;
+        },
+    },
+    CurrentUser       => { value => sub { $session{CurrentUser}->id } },
+    CurrentUserName   => { value => sub { $session{CurrentUser}->Name } },
 };
 
 $COLUMN_MAP->{'CF'} = $COLUMN_MAP->{'CustomField'};
 
+Scalar::Util::weaken($WCOLUMN_MAP);
+
+my $ROLE_MAP = {};
+
 </%ONCE>
 <%INIT>
 $m->callback( COLUMN_MAP => $COLUMN_MAP, CallbackName => 'Once', CallbackOnce => 1 );
-$m->callback( COLUMN_MAP => $COLUMN_MAP );
+
+my $generic_with_roles;
+
+# Add in roles
+my $RecordClass = $Class;
+$RecordClass =~ s/_/:/g;
+if ($RecordClass->DOES("RT::Record::Role::Roles")) {
+    unless ($ROLE_MAP->{$RecordClass}) {
+        for my $role ($RecordClass->Roles) {
+            my $attrs = $RecordClass->Role($role);
+            $ROLE_MAP->{$RecordClass}{$role} = {
+                title => $role,
+                attribute => $attrs->{Column} || "$role.EmailAddress",
+                value => sub { return \($m->scomp("/Elements/ShowPrincipal", Object => $_[0]->RoleGroup($role) ) ) },
+            };
+            $ROLE_MAP->{$RecordClass}{$role . "s"} = $ROLE_MAP->{$RecordClass}{$role}
+                unless $attrs->{Single};
+        }
+    }
+    $generic_with_roles = { %{$COLUMN_MAP}, %{$ROLE_MAP->{$RecordClass}} };
+} else {
+    $generic_with_roles = { %{$COLUMN_MAP} };
+}
+
+$m->callback( COLUMN_MAP => $generic_with_roles );
 
 # first deal with class specific things
 if (RT::Interface::Web->ComponentPathIsSafe($Class) and $m->comp_exists("/Elements/$Class/ColumnMap")) {
-    my $class_map = $m->comp("/Elements/$Class/ColumnMap", Attr => $Attr, Name => $Name );
+    my $class_map = $m->comp("/Elements/$Class/ColumnMap", Attr => $Attr, Name => $Name, GenericMap => $generic_with_roles );
     return $class_map if defined $class_map;
 }
-return GetColumnMapEntry( Map => $COLUMN_MAP, Name => $Name, Attribute => $Attr );
+
+return GetColumnMapEntry( Map => $generic_with_roles, Name => $Name, Attribute => $Attr );
 
 </%INIT>
diff --git a/rt/share/html/Elements/Crypt/KeyIssues b/rt/share/html/Elements/Crypt/KeyIssues
new file mode 100644
index 000000000..35c12641e
--- /dev/null
+++ b/rt/share/html/Elements/Crypt/KeyIssues
@@ -0,0 +1,94 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+% if ( @$Issues || @$SignAddresses ) {
+<div class="results">
+<&| /Widgets/TitleBox, title => loc('[_1] issues', RT->Config->Get('Crypt')->{'Outgoing'}) &>
+
+% if ( @$SignAddresses ) {
+<% loc("The system is unable to sign outgoing email messages. This usually indicates that the passphrase was mis-set, or that GPG Agent is down. Please alert your system administrator immediately. The problem addresses are:") %>
+<ul>
+% for my $address (@$SignAddresses) {
+    <li><% $address %></li>
+% }
+</ul>
+% }
+
+% if (@$Issues == 1) {
+<% loc("You are going to encrypt outgoing email messages, but there is a problem with a recipient's public key/certificate. You have to fix the problem with the key/certificate, disable sending a message to that recipient, or disable encryption.") %>
+% } elsif (@$Issues > 1) {
+<% loc("You are going to encrypt outgoing email messages, but there are problems with recipients' public keys/certificates. You have to fix the problems with the keys/certificates, disable sending a message to the recipients with problems, or disable encryption.") %>
+% }
+
+<ul>
+% foreach my $issue ( @$Issues ) {
+<li>
+% if ( $issue->{'User'} ) {
+User <a href="<% RT->Config->Get('WebPath') %>/Admin/Users/Modify.html?id=<% $issue->{'User'}->id %>"><&/Elements/ShowUser, User => $issue->{'User'} &></a> has a problem.
+% } else {
+There is a problem with key/certificate(s) for address <% $issue->{'EmailAddress'} %>, but there is no user in the DB for this address.
+% }
+<% $issue->{'Message'} %>
+<br />
+Select a key/certificate you want to use for encryption:
+<& /Elements/Crypt/SelectKeyForEncryption,
+    Name         => 'UseKey-'. $issue->{'EmailAddress'},
+    EmailAddress => $issue->{'EmailAddress'},
+    Default      => ( $issue->{'User'}? $issue->{'User'}->PreferredKey : undef ),
+&>
+</li>
+% }
+</ul>
+</&>
+</div>
+% }
+
+<%ARGS>
+$Issues => []
+$SignAddresses => []
+</%ARGS>
+
diff --git a/rt/share/html/Elements/Crypt/SelectKeyForEncryption b/rt/share/html/Elements/Crypt/SelectKeyForEncryption
new file mode 100644
index 000000000..2bf79bc4d
--- /dev/null
+++ b/rt/share/html/Elements/Crypt/SelectKeyForEncryption
@@ -0,0 +1,80 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+% if (!@keys) {
+<% loc("No usable keys.") %>
+% } else {
+<select name="<% $Name %>">
+%     foreach my $key (@keys) {
+<option value="<% $key->{'Fingerprint'} %>"><% $key->{'Formatted'} %> <% loc("(trust: [_1])", $key->{'TrustTerse'}) %></option>
+%     }
+</select>
+% }
+
+<%INIT>
+my $d;
+
+my %res = RT::Crypt->GetKeysForEncryption($EmailAddress);
+# move the preferred key to the top of the list
+my @keys = map {
+               $_->{'Fingerprint'} eq ( $Default || '' )
+                   ?  do { $d = $_; () }
+                   : $_
+           }
+           @{ $res{'info'} };
+
+@keys = sort { $b->{'TrustLevel'} <=> $a->{'TrustLevel'} } @keys;
+
+unshift @keys, $d if defined $d;
+
+</%INIT>
+<%ARGS>
+$Name         => 'PreferredKey'
+$EmailAddress => undef
+$Default      => undef
+</%ARGS>
+
diff --git a/rt/share/html/Elements/Crypt/SelectKeyForSigning b/rt/share/html/Elements/Crypt/SelectKeyForSigning
new file mode 100644
index 000000000..bbd9bda84
--- /dev/null
+++ b/rt/share/html/Elements/Crypt/SelectKeyForSigning
@@ -0,0 +1,67 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+% if ( $user_key ) {
+<select name="<% $Name %>">
+<option value=""><% loc("Queue's key") %></option>
+<option value="<% $user_key %>"><% $user_key %></option>
+</select>
+% } else {
+<% loc("Queue's key") %>
+% }
+<%ARGS>
+$Name => 'SignUsing',
+$User => undef,
+</%ARGS>
+<%INIT>
+return unless RT->Config->Get('Crypt')->{'Enable'};
+
+# XXX: Only GnuPG at this moment supports user's private keys
+my $user_key;
+$user_key = $User->PrivateKey
+    if RT->Config->Get('Crypt')->{'Outgoing'} eq 'GnuPG';
+</%INIT>
diff --git a/rt/share/html/Elements/Crypt/SignEncryptWidget b/rt/share/html/Elements/Crypt/SignEncryptWidget
new file mode 100644
index 000000000..33136f968
--- /dev/null
+++ b/rt/share/html/Elements/Crypt/SignEncryptWidget
@@ -0,0 +1,188 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<table><tr>
+% my $columnsplit = "</td><td>";
+% if ( RT->Config->Get('Crypt')->{'Outgoing'} eq 'GnuPG' ) {
+<td><% loc( 'Sign[_1][_2] using [_3]',
+    $columnsplit,
+    $m->scomp('/Widgets/Form/Boolean:InputOnly',
+        Name => 'Sign', CurrentValue => $self->{'Sign'}
+    ),
+    $m->scomp('SelectKeyForSigning', User => $session{'CurrentUser'}->UserObj ),
+) |n %></td>
+% } else {
+<td><% loc( 'Sign[_1][_2]',
+    $columnsplit,
+    $m->scomp('/Widgets/Form/Boolean:InputOnly',
+        Name => 'Sign', CurrentValue => $self->{'Sign'}
+    ),
+) |n %></td>
+% }
+
+<td><% loc('Encrypt')%></td>
+<td><& /Widgets/Form/Boolean:InputOnly, Name => 'Encrypt', CurrentValue => $self->{'Encrypt'} &></td>
+</tr></table>
+<%ARGS>
+$self => undef,
+</%ARGS>
+<%INIT>
+return unless $self;
+</%INIT>
+
+<%METHOD new>
+<%ARGS>
+$Arguments => {}
+</%ARGS>
+<%INIT>
+return undef unless RT->Config->Get('Crypt')->{'Enable'};
+return { %$Arguments };
+</%INIT>
+</%METHOD>
+
+<%METHOD ShowIssues>
+<%ARGS>
+$self => undef,
+</%ARGS>
+<%INIT>
+return unless $self;
+
+return $m->comp( '/Elements/Crypt/KeyIssues',
+    Issues => $self->{'GnuPGRecipientsKeyIssues'} || [],
+    SignAddresses => $self->{'GnuPGCanNotSignAs'} || [],
+);
+</%INIT>
+</%METHOD>
+
+
+<%METHOD Process>
+<%ARGS>
+$self => undef
+$QueueObj => undef
+$TicketObj => undef
+</%ARGS>
+<%INIT>
+return unless $self;
+
+$QueueObj ||= $TicketObj->QueueObj if $TicketObj;
+
+foreach ( qw(Sign Encrypt) ) {
+    $self->{ $_ } = $m->comp( '/Widgets/Form/Boolean:Process',
+        Name => $_,
+        DefaultValue => $QueueObj->$_,
+        Arguments => $self,
+    );
+}
+</%INIT>
+</%METHOD>
+
+<%METHOD Check>
+<%ARGS>
+$self      => undef
+$Operation => 'Update'
+$TicketObj => undef
+$QueueObj  => undef
+</%ARGS>
+<%INIT>
+return 1 unless $self;
+
+my $checks_failure = 0;
+
+if ( $self->{'Sign'} ) {
+    $QueueObj ||= $TicketObj->QueueObj
+        if $TicketObj;
+
+    my $private = $session{'CurrentUser'}->UserObj->PrivateKey || '';
+    my $queue = ($self->{'UpdateType'} && $self->{'UpdateType'} eq "private")
+        ? ( $QueueObj->CommentAddress || RT->Config->Get('CommentAddress') )
+        : ( $QueueObj->CorrespondAddress || RT->Config->Get('CorrespondAddress') );
+
+    my $address = $self->{'SignUsing'} || $queue;
+    if ($address ne $private and $address ne $queue) {
+        push @{ $self->{'GnuPGCanNotSignAs'} ||= [] }, $address;
+        $checks_failure = 1;
+    } elsif ( not RT::Crypt->DrySign( Signer => $address ) ) {
+        push @{ $self->{'GnuPGCanNotSignAs'} ||= [] }, $address;
+        $checks_failure = 1;
+    } else {
+        RT::Crypt->UseKeyForSigning( $self->{'SignUsing'} )
+            if $self->{'SignUsing'};
+    }
+}
+
+if ( $self->{'Encrypt'} ) {
+
+    my @recipients;
+
+    if ( $Operation eq 'Update' ) {
+        @recipients = $TicketObj->DryRun(%$self)->Recipients;
+    }
+    elsif ( $Operation eq 'Create' ) {
+        $TicketObj = RT::Ticket->new( $session{'CurrentUser'} );
+        @recipients = $TicketObj->DryRunCreate(%$self)->Recipients;
+    }
+    else {
+        $RT::Logger->crit('Incorrect operation: '. $Operation );
+    }
+
+    my %seen;
+    @recipients = grep !$seen{ lc $_ }++, @recipients;
+
+    RT::Crypt->UseKeyForEncryption(
+        map { (/^UseKey-(.*)$/)[0] => $self->{ $_ } }
+        grep $self->{ $_ } && /^UseKey-/,
+        keys %$self
+    );
+
+    my ($status, @issues) = RT::Crypt->CheckRecipients( @recipients );
+    push @{ $self->{'GnuPGRecipientsKeyIssues'} ||= [] }, @issues;
+    $checks_failure = 1 unless $status;
+}
+
+return $checks_failure ? 0 : 1;
+</%INIT>
+</%METHOD>
diff --git a/rt/share/html/Elements/CryptStatus b/rt/share/html/Elements/CryptStatus
new file mode 100644
index 000000000..b022b1029
--- /dev/null
+++ b/rt/share/html/Elements/CryptStatus
@@ -0,0 +1,195 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<%ARGS>
+$Message
+$WarnUnsigned => undef
+$Reverify     => 1
+</%ARGS>
+<%INIT>
+my @runs;
+my $needs_unsigned_warning = $WarnUnsigned;
+
+my @protocols = RT::Crypt->EnabledProtocols;
+my $re_protocols = join '|', map "\Q$_\E", @protocols;
+
+foreach ( $Message->SplitHeaders ) {
+    if ( s/^X-RT-($re_protocols)-Status:\s*//io ) {
+        push @runs, [ $1, RT::Crypt->ParseStatus( Protocol => "$1", Status => $_ ) ];
+    }
+
+    $needs_unsigned_warning = 0 if /^X-RT-Incoming-Signature:/;
+
+    # if this is not set, then the email is generated by RT, and so we don't
+    # need "email is unsigned" warnings
+    $needs_unsigned_warning = 0 if not /^Received:/;
+}
+
+return unless @runs or $needs_unsigned_warning;
+
+my $reverify_cb = sub {
+    my $top = shift;
+
+    my $txn = $top->TransactionObj;
+    unless ( $txn && $txn->id ) {
+        return (0, "Couldn't get transaction of attachment #". $top->id);
+    }
+
+    my $attachments = $txn->Attachments->Clone;
+    $attachments->Limit( FIELD => 'ContentType', VALUE => 'application/x-rt-original-message' );
+    my $original = $attachments->First;
+    unless ( $original ) {
+        return (0, "Couldn't find attachment with original email of transaction #". $txn->id);
+    }
+
+    my $parser = RT::EmailParser->new();
+    $parser->SmartParseMIMEEntityFromScalar(
+        Message => $original->Content,
+        Decode => 0,
+        Exact => 1,
+    );
+    my $entity = $parser->Entity;
+    unless ( $entity ) {
+        return (0, "Couldn't parse content of attachment #". $original->id);
+    }
+
+    my @res = RT::Crypt->VerifyDecrypt( Entity => $entity );
+    return (0, "Content of attachment #". $original->id ." is not signed and/or encrypted")
+        unless @res;
+
+    $top->DelHeader("X-RT-$_-Status") for RT::Crypt->Protocols;
+    $top->AddHeader(map { ("X-RT-". $_->{Protocol} ."-Status" => $_->{'status'} ) } @res);
+    $top->DelHeader("X-RT-Privacy");
+    my %protocols; $protocols{$_->{Protocol}}++ for @res;
+    $top->AddHeader('X-RT-Privacy' => $_ ) for sort keys %protocols;
+
+    $top->DelHeader('X-RT-Incoming-Signature');
+    my @status = RT::Crypt->ParseStatus(
+        Protocol => $res[0]{'Protocol'},
+        Status => $res[0]{'status'},
+    );
+    for ( @status ) {
+        if ( $_->{'Operation'} eq 'Verify' && $_->{'Status'} eq 'DONE' ) {
+            $top->AddHeader( 'X-RT-Incoming-Signature' => $_->{'UserString'} );
+            $needs_unsigned_warning = 0;
+        }
+    }
+    return (1, "Reverified original message");
+};
+
+my @messages;
+foreach my $run ( @runs ) {
+    my $protocol = shift @$run;
+    $protocol = $RT::Crypt::PROTOCOLS{lc $protocol};
+    foreach my $line ( @$run ) {
+        if ( $line->{'Operation'} eq 'KeyCheck' ) {
+            next unless $Reverify;
+            # if a public key was missing during verification then we want try again
+            next unless $line->{'KeyType'} eq 'public' && $line->{'Status'} eq 'MISSING';
+
+            # but only if we have key
+            my %key = RT::Crypt->GetPublicKeyInfo(
+                Protocol => $protocol, Key => $line->{'Key'}
+            );
+            if ( $key{'info'} ) {
+                my ($status, $msg) = $reverify_cb->($Message);
+                unless ($status) {
+                    $RT::Logger->error($msg);
+                } else {
+                    return $m->comp('SELF', %ARGS, Reverify => 0);
+                }
+            }
+            else {
+                push @messages, {
+                    Tag     => $protocol,
+                    Classes => [qw/keycheck bad/],
+                    Value   => loc( "Public key '0x[_1]' is required to verify signature", $line->{'Key'} ),
+                };
+            }
+        }
+        elsif ( $line->{'Operation'} eq 'PassphraseCheck' ) {
+            next if $line->{'Status'} eq 'DONE';
+            push @messages, {
+                Tag     => $protocol,
+                Classes => ['passphrasecheck', lc $line->{Status}],
+                Value   => loc( $line->{'Message'} ),
+            };
+        }
+        elsif ( $line->{'Operation'} eq 'Decrypt' ) {
+            push @messages, {
+                Tag     => $protocol,
+                Classes => ['decrypt', lc $line->{Status}],
+                Value   => loc( $line->{'Message'} ),
+            };
+        }
+        elsif ( $line->{'Operation'} eq 'Verify' ) {
+            push @messages, {
+                Tag     => $protocol,
+                Classes => ['verify', lc $line->{Status}, 'trust-'.($line->{Trust} || 'UNKNOWN')],
+                Value   => loc( $line->{'Message'} ),
+            };
+        }
+        else {
+            next if $line->{'Status'} eq 'DONE';
+            push @messages, {
+                Tag     => $protocol,
+                Classes => [lc $line->{Operation}, lc $line->{Status}],
+                Value   => loc( $line->{'Message'} ),
+            }
+        }
+    }
+}
+
+push @messages, { Tag => "Signing", Classes => ['verify', 'bad'], Value => loc('Warning! This is NOT signed!') }
+    if $needs_unsigned_warning;
+return unless @messages;
+
+my %seen;
+@messages = grep !$seen{$_->{Value}}++, @messages;
+
+return @messages;
+</%INIT>
diff --git a/rt/share/html/Elements/EditCustomField b/rt/share/html/Elements/EditCustomField
index d0928dc9a..db6d18180 100644
--- a/rt/share/html/Elements/EditCustomField
+++ b/rt/share/html/Elements/EditCustomField
@@ -55,25 +55,39 @@ unless ( $Type ) {
 }
 
 my $Values;
-if ( $Object && $Object->id ) {
-    $NamePrefix ||= join '-', 
-        'Object', ref($Object), $Object->Id, 'CustomField', '';
+if ( $Object ) {
+    $Grouping =~ s/\W//g if $Grouping;
 
-    $Values = $Object->CustomFieldValues( $CustomField->id );
-    $Values->Columns(
-        qw( id CustomField ObjectType ObjectId Disabled Content
-        ContentType ContentEncoding SortOrder Creator Created
-        LastUpdatedBy LastUpdated )
-    );
-    # Don't take care of $Values if there isn't values inside
-    undef ( $Values ) unless ( $Values->Count );
+    if ( $Object->Id ) {
+        $Values = $Object->CustomFieldValues( $CustomField->id );
+        $Values->Columns(
+            qw( id CustomField ObjectType ObjectId Disabled Content
+            ContentType ContentEncoding SortOrder Creator Created
+            LastUpdatedBy LastUpdated )
+        );
+        # Don't take care of $Values if there isn't values inside
+        undef ( $Values ) unless ( $Values->Count );
+    }
+}
+
+my $Name;
+if ( !$NamePrefix ) {
+    $Name = GetCustomFieldInputName(Object => $Object, CustomField => $CustomField, Grouping => $Grouping );
 }
 
 # Always fill $Default with submited values if it's empty
 if ( ( !defined $Default || !length $Default ) && $DefaultsFromTopArguments ) {
     my %TOP = %$DECODED_ARGS;
-    $Default = $TOP{ $NamePrefix .$CustomField->Id . '-Values' }
-            || $TOP{ $NamePrefix .$CustomField->Id . '-Value' };
+    $Default = $TOP{ $Name } if $Name;
+    # check both -Values and -Value for back compatibility
+    if ( $NamePrefix ) {
+        $Default //= $TOP{ $NamePrefix . $CustomField->Id . '-Values' }
+            // $TOP{ $NamePrefix . $CustomField->Id . '-Value' };
+    }
+    else {
+        my $prefix = GetCustomFieldInputNamePrefix(Object => $Object, CustomField => $CustomField, Grouping => $Grouping );
+        $Default //= $TOP{ $prefix . 'Values' } // $TOP{ $prefix . 'Value' };
+    }
 }
 
 my $MaxValues = $CustomField->MaxValues;
@@ -85,10 +99,13 @@ if ($MaxValues == 1 && $Values) {
 }
 # The "Magic" hidden input causes RT to know that we were trying to edit the field, even if 
 # we don't see a value later, since browsers aren't compelled to submit empty form fields
-$m->out("\n".'<input type="hidden" class="hidden" name="'.$m->interp->apply_escapes($NamePrefix, 'h').$CustomField->Id.'-Values-Magic" value="1" />'."\n");
+$m->out("\n".'<input type="hidden" class="hidden" name="'
+        . ($Name ? $m->interp->apply_escapes($Name, 'h') : $m->interp->apply_escapes($NamePrefix, 'h').$CustomField->Id.'-Values')
+        . '-Magic" value="1" />'."\n");
+
 
 my $EditComponent = "EditCustomField$Type";
-$m->callback( %ARGS, CallbackName => 'EditComponentName', Name => \$EditComponent, CustomField => $CustomField, Object => $Object );
+$m->callback( %ARGS, CallbackName => 'EditComponentName', Name => \$EditComponent, CustomField => $CustomField, Object => $Object, Rows => \$Rows, Cols => \$Cols);
 $EditComponent = "EditCustomField$Type" unless $m->comp_exists($EditComponent);
 
 return $m->comp(
@@ -103,9 +120,12 @@ return $m->comp(
     Multiple => ($MaxValues != 1),
     NamePrefix => $NamePrefix,
     CustomField => $CustomField,
+    Name => $Name,
+    $CustomField->BasedOn && $Name ? ( BasedOnName => GetCustomFieldInputName(Object => $Object, CustomField => $CustomField->BasedOnObj, Grouping => $Grouping) ) : (),
 );
 </%INIT>
 <%ARGS>
+$Grouping    => undef
 $Object      => undef
 $CustomField => undef
 $NamePrefix  => undef
diff --git a/rt/share/html/Elements/EditCustomFieldAutocomplete b/rt/share/html/Elements/EditCustomFieldAutocomplete
index 1dd4b621f..092f83569 100644
--- a/rt/share/html/Elements/EditCustomFieldAutocomplete
+++ b/rt/share/html/Elements/EditCustomFieldAutocomplete
@@ -53,13 +53,13 @@ cols="<% $Cols %>" \
 % if ( defined $Rows ) {
 rows="<% $Rows %>" \
 % }
-name="<% $name %>-Values" id="<% $name %>-Values" class="CF-<%$CustomField->id%>-Edit"><% $Default || '' %></textarea>
+name="<% $name %>" id="<% $name %>" class="CF-<%$CustomField->id%>-Edit"><% $Default || '' %></textarea>
 
 <script type="text/javascript">
-var id = <% "$name-Values" |n,j%>;
+var id = <% "$name" |n,j%>;
 id = id.replace(/:/g,'\\:');
 jQuery('#'+id).autocomplete( {
-    source: <%RT->Config->Get('WebPath') |n,j%>+"/Helpers/Autocomplete/CustomFieldValues?"+<% $Context |n,j %>+<% "$name-Values" |n,u,j%>,
+    source: RT.Config.WebHomePath + "/Helpers/Autocomplete/CustomFieldValues?"+<% $Context |n,j %>+<% $name |n,u,j%>,
     focus: function () {
         // prevent value inserted on focus
         return false;
@@ -78,18 +78,18 @@ jQuery('#'+id).autocomplete( {
 }
 );
 % } else {
-<input type="text" id="<% $name %>-Value" name="<% $name %>-Value" class="CF-<%$CustomField->id%>-Edit" value="<% $Default || '' %>"/>
+<input type="text" id="<% $name %>" name="<% $name %>" class="CF-<%$CustomField->id%>-Edit" value="<% $Default || '' %>"/>
 <script type="text/javascript">
-var id = <% "$name-Value" |n,j%>;
+var id = <% $name |n,j%>;
 id = id.replace(/:/g,'\\:');
 jQuery('#'+id).autocomplete( {
-    source: <%RT->Config->Get('WebPath')|n,j%>+"/Helpers/Autocomplete/CustomFieldValues?"+<% $Context |n,j %>+<% "$name-Value" |n,u,j%>
+    source: RT.Config.WebHomePath + "/Helpers/Autocomplete/CustomFieldValues?"+<% $Context |n,j %>+<% $name |n,u,j%>
 }
 );
 % }
 </script>
 <%INIT>
-my $name = $NamePrefix . $CustomField->Id;
+my $name = $Name || $NamePrefix . $CustomField->Id . ( $Multiple ?  '-Values' : '-Value' );
 if ( $Default && !$Multiple ) {
     $Default =~ s/\s*\r*\n\s*/ /g;
 }
@@ -108,6 +108,7 @@ if ($CustomField->ContextObject) {
 <%ARGS>
 $CustomField => undef
 $NamePrefix  => undef
+$Name        => undef
 $Default     => undef
 $Values      => undef
 $Multiple    => undef
diff --git a/rt/share/html/Elements/EditCustomFieldBinary b/rt/share/html/Elements/EditCustomFieldBinary
index 7a2de4995..fc6ee3f26 100644
--- a/rt/share/html/Elements/EditCustomFieldBinary
+++ b/rt/share/html/Elements/EditCustomFieldBinary
@@ -47,15 +47,26 @@
 %# END BPS TAGGED BLOCK }}}
 % while ( $Values and my $value = $Values->Next ) {
 %# XXX - let user download the file(s) here?
-<input type="checkbox" name="<%$NamePrefix%><%$CustomField->Id%>-DeleteValueIds" class="checkbox CF-<%$CustomField->id%>-Edit" value="<% $value->Id %>" /><a href="<%RT->Config->Get('WebPath')%>/Download/CustomFieldValue/<% $value->Id %>/<% $value->Content |un %>"><% $value->Content %></a><br />
+<input type="checkbox" name="<%$delete_name%>" class="checkbox CF-<%$CustomField->id%>-Edit" value="<% $value->Id %>" /><a href="<%RT->Config->Get('WebPath')%>/Download/CustomFieldValue/<% $value->Id %>/<% $value->Content |un %>"><% $value->Content %></a><br />
 % }
-% if (!$MaxValues || !$Values || $Values->Count < $MaxValues) {
-<input type="file" name="<% $NamePrefix %><% $CustomField->Id %>-Upload" class="CF-<%$CustomField->id%>-Edit" />
+% if ($MaxValues && $Values && $Values->Count >= $MaxValues ) {
+<div class="hints">
+<&|/l&>Reached maximum number, so new values will override old ones.</&>
+</div>
 % }
+<input type="file" name="<% $name %>" class="CF-<%$CustomField->id%>-Edit" />
+
+<%INIT>
+my $name = $Name || $NamePrefix . $CustomField->Id . '-Upload';
+my $delete_name = $name;
+$delete_name =~ s!-Upload$!-DeleteValueIds!;
+</%INIT>
+
 <%ARGS>
 $Object => undef
 $CustomField => undef
 $NamePrefix => undef
+$Name   => undef
 $Default => undef
 $Values => undef
 $MaxValues => undef
diff --git a/rt/share/html/Elements/EditCustomFieldCombobox b/rt/share/html/Elements/EditCustomFieldCombobox
index 718ff3035..28fc2a1f4 100644
--- a/rt/share/html/Elements/EditCustomFieldCombobox
+++ b/rt/share/html/Elements/EditCustomFieldCombobox
@@ -46,17 +46,25 @@
 %#
 %# END BPS TAGGED BLOCK }}}
 % while ($Values and my $value = $Values->Next and $Multiple) {
-<input type="checkbox" class="checkbox CF-<%$CustomField->id%>-Edit" name="<%$NamePrefix%><%$CustomField->Id%>-DeleteValueIds" class="CF-<%$CustomField->id%>-Edit" value="<% $value->Id %>" /><% $value->Content %>
+<input type="checkbox" id="<%$delete_name%>" class="checkbox CF-<%$CustomField->id%>-Edit" name="<%$delete_name%>" class="CF-<%$CustomField->id%>-Edit" value="<% $value->Id %>" />
+<label for="<%$delete_name%>"><% $value->Content %></label>
 <br />
 % }
 % (!$Multiple or !$MaxValues or !$Values or $Values->Count < $MaxValues) or return;
 <& /Widgets/ComboBox,
-    Name    => $NamePrefix . $CustomField->Id . "-Value",
+    Name    => $name,
     Default => $Default,
     Rows    => $Rows,
     Class   => "CF-".$CustomField->id."-Edit",
     Values  => [map {$_->Name} @{$CustomField->Values->ItemsArrayRef}],
 &>
+
+<%INIT>
+my $name = $Name || $NamePrefix . $CustomField->Id . '-Value';
+my $delete_name = $name;
+$delete_name =~ s!-Value$!-DeleteValueIds!;
+</%INIT>
+
 <%ARGS>
 $Object => undef
 $CustomField => undef
@@ -66,4 +74,5 @@ $Values => undef
 $Multiple => 0
 $Rows => undef
 $MaxValues => undef
+$Name => undef
 </%ARGS>
diff --git a/rt/share/html/Elements/EditCustomFieldCustomGroupings b/rt/share/html/Elements/EditCustomFieldCustomGroupings
new file mode 100644
index 000000000..0287b189f
--- /dev/null
+++ b/rt/share/html/Elements/EditCustomFieldCustomGroupings
@@ -0,0 +1,73 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+% foreach my $group ( @Groupings ) {
+<&| /Widgets/TitleBox,
+    title => $group? loc($group) : loc('Custom Fields'),
+    class => $css_class .' '. ($group? CSSClass("$css_class-$group") : ''),
+    id    => ($group ? CSSClass("$css_class-$group") : $css_class),
+    hide_empty => 1,
+    %$TitleBoxARGS,
+&>
+% $ARGS{CustomFields} = $CustomFieldGenerator->() if $CustomFieldGenerator;
+<& EditCustomFields, %ARGS, Object => $Object, Grouping => $group &>
+</&>
+% }
+<%ARGS>
+$Object
+$CustomFieldGenerator => undef,
+@Groupings => (RT::CustomField->CustomGroupings( $Object ), '')
+</%ARGS>
+<%INIT>
+my $css_class = lc(ref($Object)||$Object);
+$css_class =~ s/^rt:://;
+$css_class =~ s/::/-/g;
+$css_class = CSSClass($css_class);
+$css_class .= '-info-cfs';
+
+my $TitleBoxARGS = delete $ARGS{TitleBoxARGS} || {};
+</%INIT>
diff --git a/rt/share/html/Elements/EditCustomFieldDate b/rt/share/html/Elements/EditCustomFieldDate
index 25e01f4ab..6568d34b1 100644
--- a/rt/share/html/Elements/EditCustomFieldDate
+++ b/rt/share/html/Elements/EditCustomFieldDate
@@ -45,7 +45,7 @@
 %# those contributions and any derivatives thereof.
 %#
 %# END BPS TAGGED BLOCK }}}
-% my $name = $NamePrefix.$CustomField->Id.'-Values';
+% my $name = $Name || $NamePrefix.$CustomField->Id.'-Values';
 <& /Elements/SelectDate, Name => "$name", current => 0, ShowTime => 0, $KeepValue && $Default ? (Default => $Default) : () &> (<%$DateObj->AsString(Time => 0, Timezone => 'utc')%>)
 
 <%INIT>
@@ -59,5 +59,6 @@ $NamePrefix => undef
 $Default => undef
 $Values => undef
 $MaxValues => 1
+$Name => undef
 $KeepValue => undef
 </%ARGS>
diff --git a/rt/share/html/Elements/EditCustomFieldDateTime b/rt/share/html/Elements/EditCustomFieldDateTime
index 28fecd31d..0ca7bb2c4 100644
--- a/rt/share/html/Elements/EditCustomFieldDateTime
+++ b/rt/share/html/Elements/EditCustomFieldDateTime
@@ -45,7 +45,7 @@
 %# those contributions and any derivatives thereof.
 %#
 %# END BPS TAGGED BLOCK }}}
-% my $name = $NamePrefix.$CustomField->Id.'-Values';
+% my $name = $Name || $NamePrefix.$CustomField->Id.'-Values';
 <& /Elements/SelectDate, Name => "$name", current => 0, $KeepValue && $Default ? (Default => $Default) : () &> (<%$DateObj->AsString($KeepValue ? ( Timezone => 'utc' ) : () )%>)
 
 <%INIT>
@@ -59,6 +59,7 @@ $NamePrefix => undef
 $Default => undef
 $Values => undef
 $MaxValues => 1
+$Name => undef
 $Format => 'ISO'
 $KeepValue => undef
 </%ARGS>
diff --git a/rt/share/html/Elements/EditCustomFieldFreeform b/rt/share/html/Elements/EditCustomFieldFreeform
index 3514b1dc6..3c2847c04 100644
--- a/rt/share/html/Elements/EditCustomFieldFreeform
+++ b/rt/share/html/Elements/EditCustomFieldFreeform
@@ -45,7 +45,7 @@
 %# those contributions and any derivatives thereof.
 %#
 %# END BPS TAGGED BLOCK }}}
-% my $name = $NamePrefix . $CustomField->Id . '-Value';
+% my $name = $Name || $NamePrefix . $CustomField->Id . ( $Multiple ? '-Values' : '-Value' );
 % if ($Multiple) {
 <textarea \
 % if ( defined $Cols ) {
@@ -54,7 +54,7 @@ cols="<% $Cols %>" \
 % if ( defined $Rows ) {
 rows="<% $Rows %>" \
 % }
-name="<%$name%>s" id="<%$name%>s" wrap="off" class="CF-<%$CustomField->id%>-Edit"><% defined($Default) ? $Default : '' %></textarea>
+name="<%$name%>" id="<%$name%>" wrap="off" class="CF-<%$CustomField->id%>-Edit"><% defined($Default) ? $Default : '' %></textarea>
 % } else {
 <input type="text" name="<%$name%>" id="<%$name%>" \
 % if ( defined $Cols ) {
@@ -74,6 +74,7 @@ unless ( $Multiple ) {
 $Object => undef
 $CustomField => undef
 $NamePrefix => undef
+$Name => undef
 $Default => undef
 $Values => undef
 $Multiple => undef
diff --git a/rt/share/html/Elements/EditCustomFieldImage b/rt/share/html/Elements/EditCustomFieldImage
index 96e0ac648..0b2340a7e 100644
--- a/rt/share/html/Elements/EditCustomFieldImage
+++ b/rt/share/html/Elements/EditCustomFieldImage
@@ -46,16 +46,27 @@
 %#
 %# END BPS TAGGED BLOCK }}}
 % while ($Values and my $value = $Values->Next ) {
-<input type="checkbox" class="checkbox" name="<%$NamePrefix%><%$CustomField->Id%>-DeleteValueIds" class="CF-<%$CustomField->id%>-Edit" value="<% $value->Id %>" /><& ShowCustomFieldImage, Object => $value &>
+<input type="checkbox" class="checkbox" name="<%$delete_name%>" class="CF-<%$CustomField->id%>-Edit" value="<% $value->Id %>" /><& ShowCustomFieldImage, Object => $value &>
 <br />
 % }
-% if (!$MaxValues or !$Values or $Values->Count < $MaxValues) {
-<input type="file" name="<%$NamePrefix%><%$CustomField->Id%>-Upload" class="CF-<%$CustomField->id%>-Edit" />
+% if ($MaxValues && $Values && $Values->Count >= $MaxValues ) {
+<div class="hints">
+<&|/l&>Reached maximum number, so new values will override old ones.</&>
+</div>
 % }
+<input type="file" name="<%$name%>" class="CF-<%$CustomField->id%>-Edit" />
+
+<%INIT>
+my $name = $Name || $NamePrefix . $CustomField->Id . '-Upload';
+my $delete_name = $name;
+$delete_name =~ s!-Upload$!-DeleteValueIds!;
+</%INIT>
+
 <%ARGS>
 $Object => undef
 $CustomField => undef
 $NamePrefix => undef
+$Name => undef
 $Default => undef
 $Values => undef
 $MaxValues => undef
diff --git a/rt/share/html/Elements/EditCustomFieldSelect b/rt/share/html/Elements/EditCustomFieldSelect
index 662c1889c..9fcebfb15 100644
--- a/rt/share/html/Elements/EditCustomFieldSelect
+++ b/rt/share/html/Elements/EditCustomFieldSelect
@@ -50,12 +50,10 @@
 %# (perhaps by tweaking the .display style?)
 % my $selected = 0;
 % my @category;
-% my $id = $NamePrefix . $CustomField->Id;
 % my $out = $m->scomp('SELF:options', %ARGS, SelectedRef => \$selected, CategoryRef => \@category);
 % if (!$HideCategory and @category and not $CustomField->BasedOnObj->id) {
-  <script type="text/javascript" src="<%RT->Config->Get('WebPath')%>/NoAuth/js/cascaded.js"></script>
 %# XXX - Hide this select from w3m?
-  <select onchange="filter_cascade(<% "$id-Values" |n,j%>, this.value)" name="<% $id %>-Category" class="CF-<%$CustomField->id%>-Edit">
+  <select onchange="filter_cascade_by_id(<% $name |n,j %>, this.value)" name="<% $name %>-Category" class="CF-<%$CustomField->id%>-Edit">
     <option value=""<% !$selected && qq[ selected="selected"] |n %>><&|/l&>-</&></option>
 %   foreach my $cat (@category) {
 %     my ($depth, $name) = @$cat;
@@ -63,10 +61,10 @@
 %   }
     </select><br />
 % } elsif ($CustomField->BasedOnObj->id) {
-<script type="text/javascript" src="<%RT->Config->Get('WebPath')%>/NoAuth/js/cascaded.js"></script>
+
 <script type="text/javascript"><!--
 jQuery(  function () {
-    var basedon = jQuery('[name^=<% $NamePrefix .  $CustomField->BasedOnObj->id %>-Value][type!=hidden]:input:not(.hidden)');
+    var basedon = jQuery('[name^="'+<% $BasedOnName || $NamePrefix . $CustomField->BasedOnObj->id . '-Value' |n,j %>+'"][type!="hidden"]:input:not(.hidden)');
     basedon.each( function() {
         var oldchange = jQuery(this).onchange;
         jQuery(this).change( function () {
@@ -82,10 +80,10 @@ jQuery(  function () {
                     }
                 });
             }
-            filter_cascade(
-                <% "$id-Values" |n,j%>,
+            filter_cascade_by_id(
+                <% $name |n,j%>,
                 vals,
-                1
+                true
             );
             if (oldchange != null)
                 oldchange();
@@ -104,7 +102,7 @@ jQuery(  function () {
 
 % if ( $RenderType eq 'List' ) {
 <fieldset class="cfedit">
-<div data-name="<%$id%>-Values" id="<%$id%>-Values">
+<div data-name="<%$name%>" id="<%$name%>">
 %   if ( $checktype eq 'radio' ) {
   <div class="none">
   <input class="none" type="<% $checktype %>" name="<% $name %>" id="<% $name %>-none" value="" <% keys %default ? '' : ' checked="checked"' |n%> />
@@ -125,14 +123,14 @@ jQuery(  function () {
 % } else {
 % if (@category) {
 %# this hidden select is to supply a full list of values,
-%# see filter_cascade() in js/cascaded.js
-      <select name="<%$id%>-Values-Complete" id="<%$id%>-Values-Complete" class="hidden" disabled="disabled">
+%# see filter_cascade_select() in js/cascaded.js
+      <select name="<%$name%>-Complete" id="<%$name%>-Complete" class="hidden" disabled="disabled">
         <option value=""<% !$selected && qq[ selected="selected"] |n %>><&|/l&>(no value)</&></option>
 %       $m->out($out);
       </select>
 % }
 <select
-  name="<%$id%>-Values" id="<%$id%>-Values" class="CF-<%$CustomField->id%>-Edit"
+  name="<%$name%>" id="<%$name%>" class="CF-<%$CustomField->id%>-Edit"
 % if ( $Rows && ( $Multiple || !@category || $RenderType eq 'Select box') ) {
   size="<% $Rows %>"
 % }
@@ -149,12 +147,11 @@ if ( $RenderType eq 'Dropdown' ) {
     $Rows = 0;
 }
 
-# The following is for rendering checkboxes / radio buttons only
 my ($checktype, $name);
-if ( $MaxValues == 1 ) {
-    ($checktype, $name) = ('radio', $NamePrefix . $CustomField->Id . '-Value');
+if ( $MaxValues == 1 and $RenderType eq 'List' ) {
+    ($checktype, $name) = ('radio', $Name || $NamePrefix . $CustomField->Id . '-Value');
 } else {
-    ($checktype, $name) = ('checkbox', $NamePrefix . $CustomField->Id . '-Values');
+    ($checktype, $name) = ('checkbox', $Name || $NamePrefix . $CustomField->Id . '-Values');
 }
 
 @Default = grep defined && length, @Default;
@@ -167,6 +164,8 @@ my %default = map {lc $_ => 1} @Default;
 $Object => undef
 $CustomField => undef
 $NamePrefix => undef
+$Name => undef
+$BasedOnName => undef
 @Default => ()
 $Values => undef
 $Multiple => 0
diff --git a/rt/share/html/Elements/EditCustomFieldText b/rt/share/html/Elements/EditCustomFieldText
index a5c043b61..35be9706e 100644
--- a/rt/share/html/Elements/EditCustomFieldText
+++ b/rt/share/html/Elements/EditCustomFieldText
@@ -53,7 +53,7 @@ cols="<% $Cols %>" \
 % if ( defined $Rows ) {
 rows="<% $Rows %>" \
 % }
-name="<%$NamePrefix%><%$CustomField->Id%>-Values" class="CF-<%$CustomField->id%>-Edit"><% $value->Content %></textarea><br />
+name="<%$name%>" class="CF-<%$CustomField->id%>-Edit"><% $value->Content %></textarea><br />
 % }
 % if (!$MaxValues or !$Values or $Values->Count < $MaxValues) {
 <textarea \
@@ -63,16 +63,18 @@ cols="<% $Cols %>" \
 % if ( defined $Rows ) {
 rows="<% $Rows %>" \
 % }
-name="<%$NamePrefix%><%$CustomField->Id%>-Values" class="CF-<%$CustomField->id%>-Edit"><% defined($Default) ? $Default : '' %></textarea>
+name="<%$name%>" class="CF-<%$CustomField->id%>-Edit"><% defined($Default) ? $Default : '' %></textarea>
 % }
 <%INIT>
 # XXX - MultiValue textarea is for now outlawed.
 $MaxValues = 1;
+my $name = $Name || $NamePrefix . $CustomField->Id . '-Values';
 </%INIT>
 <%ARGS>
 $Object => undef
 $CustomField => undef
 $NamePrefix => ''
+$Name => undef
 $Default => undef
 $Values => undef
 $MaxValues => undef
diff --git a/rt/share/html/Elements/EditCustomFieldWikitext b/rt/share/html/Elements/EditCustomFieldWikitext
index b75fc99d3..7acad3778 100644
--- a/rt/share/html/Elements/EditCustomFieldWikitext
+++ b/rt/share/html/Elements/EditCustomFieldWikitext
@@ -53,7 +53,7 @@ cols="<% $Cols %>" \
 % if ( defined $Rows ) {
 rows="<% $Rows %>" \
 % }
-name="<%$NamePrefix%><%$CustomField->Id%>-Values" class="CF-<%$CustomField->id%>-Edit"><% $value->Content %></textarea><br />
+name="<%$name%>" class="CF-<%$CustomField->id%>-Edit"><% $value->Content %></textarea><br />
 % }
 % if (!$MaxValues or !$Values or $Values->Count < $MaxValues) {
 <textarea \
@@ -63,16 +63,18 @@ cols="<% $Cols %>" \
 % if ( defined $Rows ) {
 rows="<% $Rows %>" \
 % }
-name="<%$NamePrefix%><%$CustomField->Id%>-Values" class="CF-<%$CustomField->id%>-Edit"><% $Default %></textarea>
+name="<%$name%>" class="CF-<%$CustomField->id%>-Edit"><% $Default %></textarea>
 % }
 <%INIT>
 # XXX - MultiValue textarea is for now outlawed.
 $MaxValues = 1;
+my $name = $Name || $NamePrefix . $CustomField->Id . '-Values';
 </%INIT>
 <%ARGS>
 $Object => undef
 $CustomField => undef
 $NamePrefix => undef
+$Name => undef
 $Default => undef
 $Values => undef
 $MaxValues => undef
diff --git a/rt/share/html/Elements/EditCustomFields b/rt/share/html/Elements/EditCustomFields
new file mode 100644
index 000000000..3a3829943
--- /dev/null
+++ b/rt/share/html/Elements/EditCustomFields
@@ -0,0 +1,119 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+% $m->callback( CallbackName => 'BeforeCustomFields', Object => $Object,
+%               Grouping => $Grouping, ARGSRef => \%ARGS, CustomFields => $CustomFields);
+% if ( $WRAP ) {
+<<% $WRAP %> class="edit-custom-fields">
+% }
+% while ( my $CustomField = $CustomFields->Next ) {
+% next unless $CustomField->CurrentUserHasRight('ModifyCustomField');
+% my $Type = $CustomField->Type || 'Unknown';
+
+  <<% $FIELD %> class="edit-custom-field cftype-<% $Type %>">
+    <<% $CELL %> class="cflabel">
+      <span class="name"><% $CustomField->Name %>:</span><br />
+      <span class="type"><% $CustomField->FriendlyType %></span>
+    </<% $CELL %>>
+    <<% $CELL %> class="entry">
+% my $default = $m->notes('Field-' . $CustomField->Id);
+% $default ||= $ARGS{"CustomField-". $CustomField->Id };
+      <& /Elements/EditCustomField,
+          %ARGS,
+          CustomField => $CustomField,
+          Default => $default,
+          Object => $Object,
+      &>
+%  if (my $msg = $m->notes('InvalidField-' . $CustomField->Id)) {
+        <br />
+        <span class="cfinvalidfield"><% $msg %></span>
+%  } elsif ($ShowHints and $CustomField->FriendlyPattern) {
+        <br>
+        <span class="cfhints">
+          <&|/l, $CustomField->FriendlyPattern &>Input must match [_1]</&>
+        </span>
+%  }
+    </<% $CELL %>>
+% $m->callback( CallbackName => 'AfterCustomFieldValue', CustomField => $CustomField, Object => $Object, Grouping => $Grouping );
+  </<% $FIELD %>>
+% }
+
+% if ( $WRAP ) {
+</<% $WRAP %>>
+% }
+% $m->callback( CallbackName => 'AfterCustomFields', Object => $Object,
+%               Grouping => $Grouping, ARGSRef => \%ARGS );
+<%INIT>
+$CustomFields ||= $Object->CustomFields;
+
+$CustomFields->LimitToGrouping( $Object => $Grouping ) if defined $Grouping;
+
+$m->callback( %ARGS, CallbackName => 'MassageCustomFields', CustomFields => $CustomFields );
+
+# don't print anything if there is no custom fields
+return unless $CustomFields->First;
+$CustomFields->GotoFirstItem;
+
+$AsTable ||= $InTable;
+my $FIELD = $AsTable ? 'tr' : 'div';
+my $CELL  = $AsTable ? 'td' : 'div';
+my $WRAP  = '';
+if ( $AsTable ) {
+    $WRAP = 'table' unless $InTable;
+} else {
+    $WRAP = 'div';
+}
+
+</%INIT>
+<%ARGS>
+$Object
+$CustomFields => undef
+$Grouping     => undef
+$AsTable => 1
+$InTable => 0
+$ShowHints => 1
+</%ARGS>
diff --git a/rt/share/html/Elements/EditLinks b/rt/share/html/Elements/EditLinks
index e167d1144..2e759367e 100755
--- a/rt/share/html/Elements/EditLinks
+++ b/rt/share/html/Elements/EditLinks
@@ -52,59 +52,59 @@
 
 <table>
   <tr>
-    <td class="labeltop"><& ShowRelationLabel, id => $id, Label => loc('Depends on'), Relation => 'DependsOn' &>:</td>
+    <td class="labeltop"><& ShowRelationLabel, Object => $Object, Label => loc('Depends on'), Relation => 'DependsOn' &>:</td>
     <td class="value">
 % while (my $link = $Object->DependsOn->Next) {
-      <input type="checkbox" class="checkbox" name="DeleteLink--<%$link->Type%>-<%$link->Target%>" value="1" />
-        <& ShowLink, URI => $link->TargetURI &><br />
+      <input type="checkbox" class="checkbox" id="DeleteLink--<%$link->Type%>-<%$link->Target%>" name="DeleteLink--<%$link->Type%>-<%$link->Target%>" value="1" />
+      <label for="DeleteLink--<%$link->Type%>-<%$link->Target%>"><& ShowLink, URI => $link->TargetURI &></label><br />
 % }
     </td>
   </tr>
   <tr>
-    <td class="labeltop"><& ShowRelationLabel, id => $id, Label => loc('Depended on by'), Relation => 'DependedOnBy' &>:</td>
+    <td class="labeltop"><& ShowRelationLabel, Object => $Object, Label => loc('Depended on by'), Relation => 'DependedOnBy' &>:</td>
     <td class="value">
 % while (my $link = $Object->DependedOnBy->Next) {
-      <input type="checkbox" class="checkbox" name="DeleteLink-<%$link->Base%>-<%$link->Type%>-" value="1" />
-        <& ShowLink, URI => $link->BaseURI &><br />
+      <input type="checkbox" class="checkbox" id="DeleteLink-<%$link->Base%>-<%$link->Type%>-" name="DeleteLink-<%$link->Base%>-<%$link->Type%>-" value="1" />
+      <label for="DeleteLink-<%$link->Base%>-<%$link->Type%>-"><& ShowLink, URI => $link->BaseURI &></label><br />
 % }
     </td>
   </tr>
   <tr>
-    <td class="labeltop"><& ShowRelationLabel, id => $id, Label => loc('Parents'), Relation => 'Parents' &>:</td>
+    <td class="labeltop"><& ShowRelationLabel, Object => $Object, Label => loc('Parents'), Relation => 'Parents' &>:</td>
     <td class="value">
 % while (my $link = $Object->MemberOf->Next) {
 %   next if $link->Target and $link->Target =~ m(^freeside://);
-      <input type="checkbox" class="checkbox" name="DeleteLink--<%$link->Type%>-<%$link->Target%>" value="1" />
-        <& ShowLink, URI => $link->TargetURI &><br />
+      <input type="checkbox" class="checkbox" id="DeleteLink--<%$link->Type%>-<%$link->Target%>" name="DeleteLink--<%$link->Type%>-<%$link->Target%>" value="1" />
+      <label for="DeleteLink--<%$link->Type%>-<%$link->Target%>"><& ShowLink, URI => $link->TargetURI &></label><br />
 % }
     </td>
   </tr>
   <tr>
-    <td class="labeltop"><& ShowRelationLabel, id => $id, Label => loc('Children'), Relation => 'Children' &>:</td>
+    <td class="labeltop"><& ShowRelationLabel, Object => $Object, Label => loc('Children'), Relation => 'Children' &>:</td>
     <td class="value">
 % while (my $link = $Object->Members->Next) {
-      <input type="checkbox" class="checkbox" name="DeleteLink-<%$link->Base%>-<%$link->Type%>-" value="1" />
-        <& ShowLink, URI => $link->BaseURI &><br />
+      <input type="checkbox" class="checkbox" id="DeleteLink-<%$link->Base%>-<%$link->Type%>-" name="DeleteLink-<%$link->Base%>-<%$link->Type%>-" value="1" />
+      <label for="DeleteLink-<%$link->Base%>-<%$link->Type%>-"><& ShowLink, URI => $link->BaseURI &></label><br />
 % }
     </td>
   </tr>
   <tr>
-    <td class="labeltop"><& ShowRelationLabel, id => $id, Label => loc('Refers to'), Relation => 'RefersTo' &>:</td>
+    <td class="labeltop"><& ShowRelationLabel, Object => $Object, Label => loc('Refers to'), Relation => 'RefersTo' &>:</td>
     <td class="value">
 % while (my $link = $Object->RefersTo->Next) {
-      <input type="checkbox" class="checkbox" name="DeleteLink--<%$link->Type%>-<%$link->Target%>" value="1" />
-        <& ShowLink, URI => $link->TargetURI &><br />
+      <input type="checkbox" class="checkbox" id="DeleteLink--<%$link->Type%>-<%$link->Target%>" name="DeleteLink--<%$link->Type%>-<%$link->Target%>" value="1" />
+      <label for="DeleteLink--<%$link->Type%>-<%$link->Target%>"><& ShowLink, URI => $link->TargetURI &></label><br />
 %}
     </td>
   </tr>
   <tr>
-    <td class="labeltop"><& ShowRelationLabel, id => $id, Label => loc('Referred to by'), Relation => 'ReferredToBy' &>:</td>
+    <td class="labeltop"><& ShowRelationLabel, Object => $Object, Label => loc('Referred to by'), Relation => 'ReferredToBy' &>:</td>
     <td class="value">
 % while (my $link = $Object->ReferredToBy->Next) {
 % # Skip reminders
 % next if (UNIVERSAL::isa($link->BaseObj, 'RT::Ticket')  && $link->BaseObj->Type eq 'reminder');
-      <input type="checkbox" class="checkbox" name="DeleteLink-<%$link->Base%>-<%$link->Type%>-" value="1" />
-        <& ShowLink, URI => $link->BaseURI &><br />
+      <input type="checkbox" class="checkbox" id="DeleteLink-<%$link->Base%>-<%$link->Type%>-" name="DeleteLink-<%$link->Base%>-<%$link->Type%>-" value="1" />
+      <label for="DeleteLink-<%$link->Base%>-<%$link->Type%>-"><& ShowLink, URI => $link->BaseURI &></label><br />
 % }
     </td>
   </tr>
@@ -113,68 +113,14 @@
     <td><i><&|/l&>(Check box to delete)</&></i></td>
   </tr>
 </table>
-			    
+
 </td>
 <td valign="top">
 <h3><&|/l&>New Links</&></h3>
-% if (ref($Object) eq 'RT::Ticket') {
-<i><&|/l&>Enter tickets or URIs to link tickets to. Separate multiple entries with spaces.</&>
-<br /><&|/l&>You may enter links to Articles as "a:###", where ### represents the number of the Article.</&>
-% $m->callback( CallbackName => 'ExtraLinkInstructions' );
-</i><br />
-% } elsif (ref($Object) eq 'RT::Queue') {
-<i><&|/l&>Enter queues or URIs to link queues to. Separate multiple entries with spaces.</&>
-</i><br />
-% } else {
-<i><&|/l&>Enter objects or URIs to link objects to. Separate multiple entries with spaces.</&></i><br />
-% }
-<table>
-% if ($Merge) {
-  <tr>
-    <td class="label"><&|/l&>Merge into</&>:</td>
-    <td class="entry"><input name="<%$id%>-MergeInto" /> <i><&|/l&>(only one ticket)</&></i></td>
-  </tr>
-% }
-  <tr>
-    <td class="label"><& ShowRelationLabel, id => $id, Label => loc('Depends on'), Relation => 'DependsOn' &>:</td>
-    <td class="entry"><input name="<%$id%>-DependsOn" /></td>
-  </tr>
-  <tr>
-    <td class="label"><& ShowRelationLabel, id => $id, Label => loc('Depended on by'), Relation => 'DependedOnBy' &>:</td>
-    <td class="entry"><input name="DependsOn-<%$id%>" /></td>
-  </tr>
-  <tr>
-    <td class="label"><& ShowRelationLabel, id => $id, Label => loc('Parents'), Relation => 'Parents' &>:</td>
-    <td class="entry"><input name="<%$id%>-MemberOf" /></td>
-  </tr>
-  <tr>
-    <td class="label"><& ShowRelationLabel, id => $id, Label => loc('Children'), Relation => 'Children' &>:</td>
-    <td class="entry"> <input name="MemberOf-<%$id%>" /></td>
-  </tr>
-  <tr>
-    <td class="label"><& ShowRelationLabel, id => $id, Label => loc('Refers to'), Relation => 'RefersTo' &>:</td>
-    <td class="entry"><input name="<%$id%>-RefersTo" /></td>
-  </tr>
-  <tr>
-    <td class="label"><& ShowRelationLabel, id => $id, Label => loc('Referred to by'), Relation => 'ReferredToBy' &>:</td>
-    <td class="entry"> <input name="RefersTo-<%$id%>" /></td>
-  </tr>
-% $m->callback( CallbackName => 'NewLink' );
-</table>
+<& AddLinks, %ARGS &>
 </td>
 </tr>
 </table>
-
-<%INIT>
-my $id;
-if ($Object && $Object->Id) {
-    $id = $Object->Id;
-} else {
-    $id = 'new';
-}
-</%INIT>
-      
 <%ARGS>
 $Object => undef
-$Merge => 0
 </%ARGS>
diff --git a/rt/share/html/Elements/EditTimeValue b/rt/share/html/Elements/EditTimeValue
index ac27665fb..e422c0bf1 100644
--- a/rt/share/html/Elements/EditTimeValue
+++ b/rt/share/html/Elements/EditTimeValue
@@ -46,20 +46,22 @@
 %#
 %# END BPS TAGGED BLOCK }}}
 <input name="<% $ValueName %>" value="<% $Default || '' %>" size="5" />
-<& /Elements/SelectTimeUnits, Name => $UnitName &>
+<& /Elements/SelectTimeUnits, Name => $UnitName, Default => $InUnits &>
 <%ARGS>
 $Default    => ''
 $Name       => ''
 $ValueName  => ''
 $UnitName   => ''
-$InputUnits => 'minutes'
+$InUnits => ''
 </%ARGS>
 <%INIT>
 $ValueName ||= $Name;
 $UnitName  ||= ($Name||$ValueName) . '-TimeUnits';
+$InUnits ||= $m->request_args->{ $UnitName };
+$InUnits ||= RT->Config->Get('DefaultTimeUnitsToHours', $session{'CurrentUser'}) ? 'hours' : 'minutes';
 
-if ($InputUnits eq 'minutes' && RT->Config->Get('DefaultTimeUnitsToHours', $session{'CurrentUser'})) {
-    $Default = sprintf '%.3f', $Default / 60
-        unless $Default eq '';
+if ($Default && $InUnits eq 'hours') {
+    # 0+ here is to remove the ending 0s
+    $Default = 0 + sprintf '%.3f', $Default / 60;
 }
 </%INIT>
diff --git a/rt/share/html/Elements/EmailInput b/rt/share/html/Elements/EmailInput
index 2ae0ddb9e..e894a144a 100644
--- a/rt/share/html/Elements/EmailInput
+++ b/rt/share/html/Elements/EmailInput
@@ -45,9 +45,11 @@
 %# those contributions and any derivatives thereof.
 %#
 %# END BPS TAGGED BLOCK }}}
-<input type="text" id="<% $Name %>" name="<% $Name %>" <% defined $Size ? qq{size="$Size"} : '' |n %> value="<% $Default || '' %>" />
+<input type="text" id="<% $Name %>" name="<% $Name %>" <% defined $Size ? qq{size="$Size"} : '' |n %> value="<% $Default || '' %>" <% $Autocomplete ? q{data-autocomplete="Users"} : '' |n%> <% $AutocompleteMultiple ? q{data-autocomplete-multiple} : '' |n%> />
 <%ARGS>
 $Name
 $Size    => 40
 $Default => ''
+$Autocomplete => 1
+$AutocompleteMultiple => 0
 </%ARGS>
diff --git a/rt/share/html/Elements/Error b/rt/share/html/Elements/Error
index 5ca18386e..72bea6991 100755
--- a/rt/share/html/Elements/Error
+++ b/rt/share/html/Elements/Error
@@ -48,7 +48,7 @@
 % $m->callback( %ARGS, error => $error );
 
 % unless ($SuppressHeader) {
-<& /Elements/Header, Code => $Code, Why => $Why, Title => $Title &>
+<& /Elements/Header, Title => $Title &>
 <& /Elements/Tabs &>
 % }
 
@@ -60,14 +60,11 @@
 <%$Details%>
 </div>
 
-<%cleanup>
-$m->comp('/Elements/Footer');
-$m->abort();
-</%cleanup>
+<& /Elements/Footer &>
+% $m->abort;
 
 <%args>
 $Actions => []
-$Code => undef
 $Details => ''
 $Title => loc("RT Error")
 $Why => loc("the calling component did not specify why"),
@@ -75,13 +72,13 @@ $SuppressHeader => 0,
 </%args>
 
 <%INIT>
-my $error = "WebRT: $Why";
+my $error = $Why;
 $error .= " ($Details)" if defined $Details && length $Details;
 
 $RT::Logger->error( $error );
 
 if ( $session{'REST'} ) {
-    $r->content_type('text/plain');
+    $r->content_type('text/plain; charset=utf-8');
     $m->out( "Error: " . $Why . "\n" );
     $m->out( $Details . "\n" ) if defined $Details && length $Details;
     $m->abort();
diff --git a/rt/share/html/Elements/FindUser b/rt/share/html/Elements/FindUser
new file mode 100644
index 000000000..6a28582dd
--- /dev/null
+++ b/rt/share/html/Elements/FindUser
@@ -0,0 +1,50 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<&|/Widgets/TitleBox, title => loc('Find a user')&>
+<& /Elements/GotoUser &>
+</&>
diff --git a/rt/share/html/Elements/FoldStanzaJS b/rt/share/html/Elements/FoldStanzaJS
new file mode 100644
index 000000000..b2cf0a5f5
--- /dev/null
+++ b/rt/share/html/Elements/FoldStanzaJS
@@ -0,0 +1,50 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<div
+    class="message-stanza-folder closed"
+    onclick="fold_message_stanza(this, <%loc('Show quoted text') |n,j%>, <%loc('Hide quoted text') |n,j%>);"><%loc('Show quoted text')%></div>
diff --git a/rt/share/html/Elements/GnuPG/KeyIssues b/rt/share/html/Elements/GnuPG/KeyIssues
deleted file mode 100644
index a7ef7c4fd..000000000
--- a/rt/share/html/Elements/GnuPG/KeyIssues
+++ /dev/null
@@ -1,92 +0,0 @@
-%# BEGIN BPS TAGGED BLOCK {{{
-%#
-%# COPYRIGHT:
-%#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
-%#                                          <sales@bestpractical.com>
-%#
-%# (Except where explicitly superseded by other copyright notices)
-%#
-%#
-%# LICENSE:
-%#
-%# This work is made available to you under the terms of Version 2 of
-%# the GNU General Public License. A copy of that license should have
-%# been provided with this software, but in any event can be snarfed
-%# from www.gnu.org.
-%#
-%# This work is distributed in the hope that it will be useful, but
-%# WITHOUT ANY WARRANTY; without even the implied warranty of
-%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
-%# General Public License for more details.
-%#
-%# You should have received a copy of the GNU General Public License
-%# along with this program; if not, write to the Free Software
-%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
-%# 02110-1301 or visit their web page on the internet at
-%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-%#
-%#
-%# CONTRIBUTION SUBMISSION POLICY:
-%#
-%# (The following paragraph is not intended to limit the rights granted
-%# to you to modify and distribute this software under the terms of
-%# the GNU General Public License and is only of importance to you if
-%# you choose to contribute your changes and enhancements to the
-%# community by submitting them to Best Practical Solutions, LLC.)
-%#
-%# By intentionally submitting any modifications, corrections or
-%# derivatives to this work, or any other work intended for use with
-%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-%# you are the copyright holder for those contributions and you grant
-%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
-%# royalty-free, perpetual, license to use, copy, create derivative
-%# works based on those contributions, and sublicense and distribute
-%# those contributions and any derivatives thereof.
-%#
-%# END BPS TAGGED BLOCK }}}
-% if ( @$Issues || @$SignAddresses ) {
-<&| /Widgets/TitleBox, title => loc('GnuPG issues') &>
-
-% if ( @$SignAddresses ) {
-<% loc("The system is unable to sign outgoing email messages. This usually indicates that the passphrase was mis-set, or that GPG Agent is down. Please alert your system administrator immediately. The problem addresses are:") %>
-<ul>
-% for my $address (@$SignAddresses) {
-    <li><% $address %></li>
-% }
-</ul>
-% }
-
-% if (@$Issues == 1) {
-<% loc("You are going to encrypt outgoing email messages, but there is a problem with a recipient's public key. You have to fix the problem with the key, disable sending a message to that recipient, or disable encryption.") %>
-% } elsif (@$Issues > 1) {
-<% loc("You are going to encrypt outgoing email messages, but there are problems with recipients' public keys. You have to fix the problems with the keys, disable sending a message to the recipients with key problems, or disable encryption.") %>
-% }
-
-<ul>
-% foreach my $issue ( @$Issues ) {
-<li>
-% if ( $issue->{'User'} ) {
-User <a href="<% RT->Config->Get('WebPath') %>/Admin/Users/Modify.html?id=<% $issue->{'User'}->id %>"><&/Elements/ShowUser, User => $issue->{'User'} &></a> has a problem.
-% } else {
-There is a problem with key(s) for address <% $issue->{'EmailAddress'} %>, but there is no user in the DB for this address.
-% }
-<% $issue->{'Message'} %>
-<br />
-Select a key you want to use for encryption:
-<& /Elements/GnuPG/SelectKeyForEncryption,
-    Name         => 'UseKey-'. $issue->{'EmailAddress'},
-    EmailAddress => $issue->{'EmailAddress'},
-    Default      => ( $issue->{'User'}? $issue->{'User'}->PreferredKey : undef ),
-&>
-</li>
-% }
-</ul>
-</&>
-% }
-
-<%ARGS>
-$Issues => []
-$SignAddresses => []
-</%ARGS>
-
diff --git a/rt/share/html/Elements/GnuPG/SelectKeyForEncryption b/rt/share/html/Elements/GnuPG/SelectKeyForEncryption
deleted file mode 100644
index 54aa3c6ec..000000000
--- a/rt/share/html/Elements/GnuPG/SelectKeyForEncryption
+++ /dev/null
@@ -1,81 +0,0 @@
-%# BEGIN BPS TAGGED BLOCK {{{
-%#
-%# COPYRIGHT:
-%#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
-%#                                          <sales@bestpractical.com>
-%#
-%# (Except where explicitly superseded by other copyright notices)
-%#
-%#
-%# LICENSE:
-%#
-%# This work is made available to you under the terms of Version 2 of
-%# the GNU General Public License. A copy of that license should have
-%# been provided with this software, but in any event can be snarfed
-%# from www.gnu.org.
-%#
-%# This work is distributed in the hope that it will be useful, but
-%# WITHOUT ANY WARRANTY; without even the implied warranty of
-%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
-%# General Public License for more details.
-%#
-%# You should have received a copy of the GNU General Public License
-%# along with this program; if not, write to the Free Software
-%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
-%# 02110-1301 or visit their web page on the internet at
-%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-%#
-%#
-%# CONTRIBUTION SUBMISSION POLICY:
-%#
-%# (The following paragraph is not intended to limit the rights granted
-%# to you to modify and distribute this software under the terms of
-%# the GNU General Public License and is only of importance to you if
-%# you choose to contribute your changes and enhancements to the
-%# community by submitting them to Best Practical Solutions, LLC.)
-%#
-%# By intentionally submitting any modifications, corrections or
-%# derivatives to this work, or any other work intended for use with
-%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-%# you are the copyright holder for those contributions and you grant
-%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
-%# royalty-free, perpetual, license to use, copy, create derivative
-%# works based on those contributions, and sublicense and distribute
-%# those contributions and any derivatives thereof.
-%#
-%# END BPS TAGGED BLOCK }}}
-% if (!@keys) {
-<% loc("No usable keys.") %>
-% } else {
-<select name="<% $Name %>">
-%     foreach my $key (@keys) {
-<option value="<% $key->{'Fingerprint'} %>"><% $key->{'Fingerprint'} %> <% loc("(trust: [_1])", $key->{'TrustTerse'}) %></option>
-%     }
-</select>
-% }
-
-<%INIT>
-require RT::Crypt::GnuPG;
-my $d;
-
-my %res = RT::Crypt::GnuPG::GetKeysForEncryption($EmailAddress);
-# move the preferred key to the top of the list
-my @keys = map {
-               $_->{'Fingerprint'} eq ( $Default || '' )
-                   ?  do { $d = $_; () }
-                   : $_
-           }
-           @{ $res{'info'} };
-
-@keys = sort { $b->{'TrustLevel'} <=> $a->{'TrustLevel'} } @keys;
-
-unshift @keys, $d if defined $d;
-
-</%INIT>
-<%ARGS>
-$Name         => 'PreferredKey'
-$EmailAddress => undef
-$Default      => undef
-</%ARGS>
-
diff --git a/rt/share/html/Elements/GnuPG/SelectKeyForSigning b/rt/share/html/Elements/GnuPG/SelectKeyForSigning
deleted file mode 100644
index 047d55810..000000000
--- a/rt/share/html/Elements/GnuPG/SelectKeyForSigning
+++ /dev/null
@@ -1,64 +0,0 @@
-%# BEGIN BPS TAGGED BLOCK {{{
-%#
-%# COPYRIGHT:
-%#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
-%#                                          <sales@bestpractical.com>
-%#
-%# (Except where explicitly superseded by other copyright notices)
-%#
-%#
-%# LICENSE:
-%#
-%# This work is made available to you under the terms of Version 2 of
-%# the GNU General Public License. A copy of that license should have
-%# been provided with this software, but in any event can be snarfed
-%# from www.gnu.org.
-%#
-%# This work is distributed in the hope that it will be useful, but
-%# WITHOUT ANY WARRANTY; without even the implied warranty of
-%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
-%# General Public License for more details.
-%#
-%# You should have received a copy of the GNU General Public License
-%# along with this program; if not, write to the Free Software
-%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
-%# 02110-1301 or visit their web page on the internet at
-%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-%#
-%#
-%# CONTRIBUTION SUBMISSION POLICY:
-%#
-%# (The following paragraph is not intended to limit the rights granted
-%# to you to modify and distribute this software under the terms of
-%# the GNU General Public License and is only of importance to you if
-%# you choose to contribute your changes and enhancements to the
-%# community by submitting them to Best Practical Solutions, LLC.)
-%#
-%# By intentionally submitting any modifications, corrections or
-%# derivatives to this work, or any other work intended for use with
-%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-%# you are the copyright holder for those contributions and you grant
-%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
-%# royalty-free, perpetual, license to use, copy, create derivative
-%# works based on those contributions, and sublicense and distribute
-%# those contributions and any derivatives thereof.
-%#
-%# END BPS TAGGED BLOCK }}}
-% if ( $user_key ) {
-<select name="<% $Name %>">
-<option value=""><% loc("Queue's key") %></option>
-<option value="<% $user_key %>"><% $user_key %></option>
-</select>
-% } else {
-<% loc("Queue's key") %>
-% }
-<%ARGS>
-$Name => 'SignUsing',
-$User => undef,
-</%ARGS>
-<%INIT>
-return unless RT->Config->Get('GnuPG')->{'Enable'};
-
-my $user_key = $User->PrivateKey;
-</%INIT>
diff --git a/rt/share/html/Elements/GnuPG/SignEncryptWidget b/rt/share/html/Elements/GnuPG/SignEncryptWidget
deleted file mode 100644
index c1b5b2560..000000000
--- a/rt/share/html/Elements/GnuPG/SignEncryptWidget
+++ /dev/null
@@ -1,181 +0,0 @@
-%# BEGIN BPS TAGGED BLOCK {{{
-%#
-%# COPYRIGHT:
-%#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
-%#                                          <sales@bestpractical.com>
-%#
-%# (Except where explicitly superseded by other copyright notices)
-%#
-%#
-%# LICENSE:
-%#
-%# This work is made available to you under the terms of Version 2 of
-%# the GNU General Public License. A copy of that license should have
-%# been provided with this software, but in any event can be snarfed
-%# from www.gnu.org.
-%#
-%# This work is distributed in the hope that it will be useful, but
-%# WITHOUT ANY WARRANTY; without even the implied warranty of
-%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
-%# General Public License for more details.
-%#
-%# You should have received a copy of the GNU General Public License
-%# along with this program; if not, write to the Free Software
-%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
-%# 02110-1301 or visit their web page on the internet at
-%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-%#
-%#
-%# CONTRIBUTION SUBMISSION POLICY:
-%#
-%# (The following paragraph is not intended to limit the rights granted
-%# to you to modify and distribute this software under the terms of
-%# the GNU General Public License and is only of importance to you if
-%# you choose to contribute your changes and enhancements to the
-%# community by submitting them to Best Practical Solutions, LLC.)
-%#
-%# By intentionally submitting any modifications, corrections or
-%# derivatives to this work, or any other work intended for use with
-%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-%# you are the copyright holder for those contributions and you grant
-%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
-%# royalty-free, perpetual, license to use, copy, create derivative
-%# works based on those contributions, and sublicense and distribute
-%# those contributions and any derivatives thereof.
-%#
-%# END BPS TAGGED BLOCK }}}
-<table><tr>
-% my $columnsplit = "</td><td>";
-<td><% loc( 'Sign[_1][_2] using [_3]',
-    $columnsplit,
-    $m->scomp('/Widgets/Form/Boolean:InputOnly',
-        Name => 'Sign', CurrentValue => $self->{'Sign'}
-    ),
-    $m->scomp('SelectKeyForSigning', User => $session{'CurrentUser'}->UserObj ),
-) |n %></td>
-
-<td><% loc('Encrypt')%></td>
-<td><& /Widgets/Form/Boolean:InputOnly, Name => 'Encrypt', CurrentValue => $self->{'Encrypt'} &></td>
-</tr></table>
-<%ARGS>
-$self => undef,
-</%ARGS>
-<%INIT>
-return unless $self;
-</%INIT>
-
-<%METHOD new>
-<%ARGS>
-$Arguments => {}
-</%ARGS>
-<%INIT>
-return undef unless RT->Config->Get('GnuPG')->{'Enable'};
-
-require RT::Crypt::GnuPG;
-return { %$Arguments };
-</%INIT>
-</%METHOD>
-
-<%METHOD ShowIssues>
-<%ARGS>
-$self => undef,
-</%ARGS>
-<%INIT>
-return unless $self;
-
-return $m->comp( '/Elements/GnuPG/KeyIssues',
-    Issues => $self->{'GnuPGRecipientsKeyIssues'} || [],
-    SignAddresses => $self->{'GnuPGCanNotSignAs'} || [],
-);
-</%INIT>
-</%METHOD>
-
-
-<%METHOD Process>
-<%ARGS>
-$self => undef
-$QueueObj => undef
-$TicketObj => undef
-</%ARGS>
-<%INIT>
-return unless $self;
-
-$QueueObj ||= $TicketObj->QueueObj if $TicketObj;
-
-foreach ( qw(Sign Encrypt) ) {
-    $self->{ $_ } = $m->comp( '/Widgets/Form/Boolean:Process',
-        Name => $_,
-        DefaultValue => $QueueObj->$_,
-        Arguments => $self,
-    );
-}
-</%INIT>
-</%METHOD>
-
-<%METHOD Check>
-<%ARGS>
-$self      => undef
-$Operation => 'Update'
-$TicketObj => undef
-$QueueObj  => undef
-</%ARGS>
-<%INIT>
-return 1 unless $self;
-
-my $checks_failure = 0;
-
-if ( $self->{'Sign'} ) {
-    $QueueObj ||= $TicketObj->QueueObj
-        if $TicketObj;
-
-    my $private = $session{'CurrentUser'}->UserObj->PrivateKey || '';
-    my $queue = ($self->{'UpdateType'} && $self->{'UpdateType'} eq "private")
-        ? ( $QueueObj->CommentAddress || RT->Config->Get('CommentAddress') )
-        : ( $QueueObj->CorrespondAddress || RT->Config->Get('CorrespondAddress') );
-
-    my $address = $self->{'SignUsing'} || $queue;
-    if ($address ne $private and $address ne $queue) {
-        push @{ $self->{'GnuPGCanNotSignAs'} ||= [] }, $address;
-        $checks_failure = 1;
-    } elsif ( not RT::Crypt::GnuPG::DrySign( $address ) ) {
-        push @{ $self->{'GnuPGCanNotSignAs'} ||= [] }, $address;
-        $checks_failure = 1;
-    } else {
-        RT::Crypt::GnuPG::UseKeyForSigning( $self->{'SignUsing'} )
-            if $self->{'SignUsing'};
-    }
-}
-
-if ( $self->{'Encrypt'} ) {
-
-    my @recipients;
-
-    if ( $Operation eq 'Update' ) {
-        @recipients = $TicketObj->DryRun(%$self)->Recipients;
-    }
-    elsif ( $Operation eq 'Create' ) {
-        $TicketObj = RT::Ticket->new( $session{'CurrentUser'} );
-        @recipients = $TicketObj->DryRunCreate(%$self)->Recipients;
-    }
-    else {
-        $RT::Logger->crit('Incorrect operation: '. $Operation );
-    }
-
-    my %seen;
-    @recipients = grep !$seen{ lc $_ }++, @recipients;
-
-    RT::Crypt::GnuPG::UseKeyForEncryption(
-        map { (/^UseKey-(.*)$/)[0] => $self->{ $_ } }
-        grep $self->{ $_ } && /^UseKey-/,
-        keys %$self
-    );
-
-    my ($status, @issues) = RT::Crypt::GnuPG::CheckRecipients( @recipients );
-    push @{ $self->{'GnuPGRecipientsKeyIssues'} ||= [] }, @issues;
-    $checks_failure = 1 unless $status;
-}
-
-return $checks_failure ? 0 : 1;
-</%INIT>
-</%METHOD>
diff --git a/rt/share/html/Elements/GotoUser b/rt/share/html/Elements/GotoUser
new file mode 100644
index 000000000..214d23263
--- /dev/null
+++ b/rt/share/html/Elements/GotoUser
@@ -0,0 +1,62 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<form name="UserSearch" method="post" action="<% RT->Config->Get('WebPath') %>/User/Search.html">
+<input type="text" name="UserString" value="<% $Default %>" data-autocomplete="Users" data-autocomplete-return="Name" id="autocomplete-UserString" />
+<script type="text/javascript">
+jQuery(function(){
+    // Jump directly to the page if a user is chosen
+    jQuery("#autocomplete-UserString").on("autocompleteselect", function( event, ui ) {
+        document.location = RT.Config.WebPath + "/User/Summary.html?id=" + ui.item.id;
+    });
+});
+</script>
+<input type="submit" name="UserSearch" value="<&|/l&>Search</&>" class="button" />
+</form>
+<%ARGS>
+$Default => ''
+</%ARGS>
diff --git a/rt/share/html/Elements/Header b/rt/share/html/Elements/Header
index 1f6035d7d..6c0f425c3 100755
--- a/rt/share/html/Elements/Header
+++ b/rt/share/html/Elements/Header
@@ -55,8 +55,6 @@
 &>
 <%INIT>
 #for "Site CSS from theme editor" below
-#use Scalar::Util qw(blessed);
-
 $r->headers_out->{'Pragma'} = 'no-cache';
 $r->headers_out->{'Cache-control'} = 'no-cache';
 
@@ -74,17 +72,23 @@ my $style = $session{'CurrentUser'}
 
 my @css_files;
 if ( RT->Config->Get('DevelMode') ) {
-    @css_files = ( "$style/main.css", RT->Config->Get('CSSFiles' ) );
+    @css_files = map { "/static/css/$_" } "$style/main.css", RT->Config->Get('CSSFiles');
 }
 else {
     my $key =
       RT::Interface::Web::SquishedCSS( $style )->Key;
-    @css_files = "$style-squished-$key.css";
+    @css_files = "/NoAuth/css/$style/squished-$key.css";
 }
 
-my $head = '';
+# We use BodyClass in its $ARGS form so that callbacks have a chance to
+# massage it
+push @{$ARGS{'BodyClass'}}, lc $style;
 
-#XXX $head .= <& /Elements/Framekiller &>;
+if (RT->Config->Get("UseSideBySideLayout", $session{'CurrentUser'})) {
+    push @{$ARGS{'BodyClass'}}, 'sidebyside';
+}
+
+my $head = '';
 
 if ($Refresh && $Refresh =~ /^(\d+)/ && $1 > 0) {
   my $URL = $m->notes->{RefreshURL}; $URL = $URL ? ";URL=$URL" : "";
@@ -95,43 +99,37 @@ my $WebPath = RT->Config->Get('WebPath');
 my $WebImagesURL = RT->Config->Get('WebImagesURL');
 my $squished = RT->Config->Get('DevelMode') ? '' : '-squished';
 
-$head .= qq(<link rel="shortcut icon" href="${WebImagesURL}favicon.png" type="image/png" />\n);
-for my $cssfile ( @css_files ) {
-  $head .= qq(<link rel="stylesheet" href="$WebPath/NoAuth/css/$cssfile" type="text/css" media="all" />\n);
+if ( $JavaScript ) {
+  $head .= $m->scomp('JavascriptConfig');
 }
-$head .= qq(<link rel="stylesheet" href="$WebPath/NoAuth/css/print.css" type="text/css" media="print" />\n);
+
+for my $cssfile ( @css_files ) {
+  $head .= qq(<link rel="stylesheet" href="$WebPath$cssfile" type="text/css" media="all" />\n);
 
 for (keys %{$LinkRel || {}}) {
   $head .= qq(<link rel="$_" href="$WebPath) . $LinkRel->{$_} . '" />';
 }
+$head .= qq(<link rel="shortcut icon" href="${WebImagesURL}favicon.png" type="image/png" />\n);
 
 if ( $RSSAutoDiscovery ) {
     $head .= qq(<link rel="alternate" href="$RSSAutoDiscovery" type="application/rss+xml" title="RSS RT Search" />);
 }
 
-if ($JavaScript) {
-    $head .= $m->scomp('HeaderJavascript', focus => $Focus, onload => $onload, RichText => $RichText );
-}
-
 my $stylesheet_plugin = "/NoAuth/css/$style/InHeader";
 if ($m->comp_exists($stylesheet_plugin) ) {
     $head .= $m->scomp($stylesheet_plugin);
 }
 
-#<!-- Site CSS from theme editor -->
-#<style type="text/css" media="all" id="sitecss">
-#%# Header is used when there isn't a database (such as in the Installer) which means there is no
-#%# RT::System object, nor are there attributes.
-#% if (blessed(RT->System) and my $attr = RT->System->FirstAttribute('UserCSS')) {
-#<% $attr->Content |n %>
-#% }
-#</style>
-
 # $m->callback( %ARGS, CallbackName => 'Head' );
 $head .= $m->scomp( '/Elements/Callback', _CallbackName => 'Head', %ARGS );
 
-my $sbs = RT->Config->Get("UseSideBySideLayout", $session{'CurrentUser'}) ? ' sidebyside' : '';
-my $etc = qq[ class="\L$style$sbs" ];
+if ($JavaScript) {
+    $head .= $m->scomp('HeaderJavascript', focus => $Focus, onload => $onload, RichText => $RichText );
+}
+
+#XXX $head .= <& /Elements/Framekiller &>;
+
+my $etc = ' class="'. join( '',@{$ARGS{'BodyClass'}}). '" ';
 $etc .= qq[ id="comp-$id"] if $id;
 
 </%INIT>
@@ -140,15 +138,13 @@ $etc .= qq[ id="comp-$id"] if $id;
 #$Focus => 'focus'
 $Focus => ''
 $Title =>  'RT'
-$Code => undef
 $Refresh => 0
-$Why => undef
 $ShowBar => 1
 $URL => undef
 $RSSAutoDiscovery => undef
 $onload => undef
 $LinkRel => undef
-$JavaScript => 1
 $SkipDoctype => 0
 $RichText => 1
+$BodyClass => undef
 </%ARGS>
diff --git a/rt/share/html/Elements/HeaderJavascript b/rt/share/html/Elements/HeaderJavascript
index 4bba5592c..79ee74e21 100644
--- a/rt/share/html/Elements/HeaderJavascript
+++ b/rt/share/html/Elements/HeaderJavascript
@@ -51,37 +51,27 @@ $onload => undef
 </%args>
 
 % for my $jsfile ( @js_files ) {
-<script type="text/javascript" src="<%RT->Config->Get('WebPath')%>/NoAuth/js/<% $jsfile %>"></script>
+<script type="text/javascript" src="<%RT->Config->Get('WebPath')%><% $jsfile %>"></script>
 % }
 
-% if ( $RichText and RT->Config->Get('MessageBoxRichText',  $session{'CurrentUser'}) ) {
-<script type="text/javascript" src="<%RT->Config->Get('WebPath')%>/NoAuth/RichText/ckeditor.js"></script>
-% }
 <script type="text/javascript"><!--
-	jQuery( loadTitleBoxStates );
+jQuery( loadTitleBoxStates );
 % if ( $focus ) {
-    jQuery(function () { focusElementById(<% $focus |n,j%>) });
+    jQuery(function () { jQuery(<% $focus |n,j%>).focus() });
 % }
 % if ( $onload ) {
     jQuery( <% $onload |n %> );
 % }
-
-% if ( $RichText and RT->Config->Get('MessageBoxRichText',  $session{'CurrentUser'})) {
-    jQuery().ready(function ()  { ReplaceAllTextareas() });
-% }
 --></script>
-<%ARGS>
-$RichText => 1
-</%ARGS>
 <%INIT>
 
 my @js_files;
 if ( RT->Config->Get('DevelMode') ) {
-    @js_files = RT->Config->Get('JSFiles' );
+    @js_files = map { $_ =~ m{^/} ? $_ : "/static/js/$_" } RT::Interface::Web->JSFiles();
 }
 else {
     my $key = RT::Interface::Web::SquishedJS()->Key;
-    @js_files = "squished-$key.js";
+    @js_files = "/NoAuth/js/squished-$key.js";
 }
 
 </%INIT>
diff --git a/rt/share/html/Elements/JavascriptConfig b/rt/share/html/Elements/JavascriptConfig
new file mode 100644
index 000000000..9437567f0
--- /dev/null
+++ b/rt/share/html/Elements/JavascriptConfig
@@ -0,0 +1,84 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<%init>
+my $Config = {};
+$Config->{$_} = RT->Config->Get( $_, $session{CurrentUser} )
+  for qw(rtname WebPath MessageBoxRichTextHeight);
+
+my $CurrentUser = {};
+if ($session{CurrentUser} and $session{CurrentUser}->id) {
+    $CurrentUser->{$_} = $session{CurrentUser}->$_
+      for qw(id Name EmailAddress RealName);
+
+    $CurrentUser->{Privileged} = $session{CurrentUser}->Privileged
+        ? JSON::true : JSON::false;
+
+    $Config->{WebHomePath} = RT->Config->Get("WebPath")
+        . (!$session{CurrentUser}->Privileged ? "/SelfService" : "");
+}
+
+my $Catalog = {
+    quote_in_filename => "Filenames with double quotes can not be uploaded.", #loc
+};
+$_ = loc($_) for values %$Catalog;
+
+$m->callback(
+    CallbackName    => "Data",
+    CurrentUser     => $CurrentUser,
+    Config          => $Config,
+    Catalog         => $Catalog,
+);
+</%init>
+<script>
+window.RT = {};
+RT.CurrentUser = <% JSON( $CurrentUser ) |n%>;
+RT.Config      = <% JSON( $Config      ) |n%>;
+
+RT.I18N = {};
+RT.I18N.Catalog = <% JSON( $Catalog ) |n %>;
+</script>
diff --git a/rt/share/html/Elements/ListActions b/rt/share/html/Elements/ListActions
index 2b74c3878..29bcf6b67 100755
--- a/rt/share/html/Elements/ListActions
+++ b/rt/share/html/Elements/ListActions
@@ -45,15 +45,18 @@
 %# those contributions and any derivatives thereof.
 %#
 %# END BPS TAGGED BLOCK }}}
+% $m->out($$_) for grep {ref $_} @actions;
+% if (grep {not ref $_} @actions) {
 <div class="results">
 <&| /Widgets/TitleBox, title => loc('Results'), %{$titlebox || {}} &>
   <ul class="action-results">
-% foreach my $action (@actions) {
+% foreach my $action (grep {not ref $_} @actions) {
     <li><%$action%></li>
 % }
   </ul>
 </&>
 </div>
+% }
 <%init>
 
 # backward compatibility, don't use array in new code, but use keyed hash
diff --git a/rt/share/html/Elements/ListMenu b/rt/share/html/Elements/ListMenu
index 45949c6c7..5c2a3d583 100644
--- a/rt/share/html/Elements/ListMenu
+++ b/rt/share/html/Elements/ListMenu
@@ -47,6 +47,7 @@
 %# END BPS TAGGED BLOCK }}}
 <%args>
 $menu
+$show_children => undef
 </%args>
 <ul class="list-menu">
 % for my $child ($menu->children) {
@@ -55,6 +56,9 @@ $menu
 <span class="description"><% $description %></span>\
 % }
 </li>
+% if ($show_children && $child->children) {
+<& /Elements/ListMenu, menu => $child &>
+% }
 % }
 </ul>
 
diff --git a/rt/share/html/Elements/Login b/rt/share/html/Elements/Login
index 2c48294a2..cd38b29b1 100755
--- a/rt/share/html/Elements/Login
+++ b/rt/share/html/Elements/Login
@@ -46,7 +46,7 @@
 %#
 %# END BPS TAGGED BLOCK }}}
 % $m->callback( %ARGS, CallbackName => 'Header' );
-<& /Elements/Header, Title => loc('Login'), Focus => 'user', RichText => 0 &>
+<& /Elements/Header, Title => loc('Login'), Focus => '#user', RichText => 0 &>
 
 <div id="body" class="login-body">
 
@@ -63,7 +63,7 @@
 
 <& LoginRedirectWarning, %ARGS &>
 
-% unless (RT->Config->Get('WebExternalAuth') and !RT->Config->Get('WebFallbackToInternalAuth')) {
+% unless (RT->Config->Get('WebRemoteUserAuth') and !RT->Config->Get('WebFallbackToRTLogin')) {
 <form id="login" name="login" method="post" action="<% RT->Config->Get('WebPath') %>/NoAuth/Login.html">
 
 <div class="input-row">
@@ -73,7 +73,7 @@
 
 <div class="input-row">
     <span class="label"><&|/l&>Password</&>:</span>
-    <span class="input"><input type="password" name="pass" autocomplete="off" /></span>
+    <span class="input"><input type="password" name="pass" <% RT->Config->Get('AllowLoginPasswordAutoComplete') ? '' : 'autocomplete="off"' | n %> /></span>
 </div>
 
 <input type="hidden" name="next" value="<% $next %>" />
@@ -97,6 +97,7 @@ jQuery(function(){
 </form>
 % }
 </&>
+<& /Elements/LoginHelp &>
 </div><!-- #login-box -->
 % $m->callback( %ARGS, CallbackName => 'AfterForm' );
 </div><!-- #login-body -->
diff --git a/rt/share/html/Elements/LoginHelp b/rt/share/html/Elements/LoginHelp
new file mode 100644
index 000000000..fbb4c0cc0
--- /dev/null
+++ b/rt/share/html/Elements/LoginHelp
@@ -0,0 +1,54 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<div class="login-help">
+<&|/l, RT->Config->Get('OwnerEmail')&>For local help, please contact [_1]</&>
+</div>
+<%init>
+my $source = RT->Config->Meta('OwnerEmail')->{Source};
+return unless $source->{SiteConfig} or $source->{Extension};
+</%init>
diff --git a/rt/share/html/Elements/Logo b/rt/share/html/Elements/Logo
index 23c73e845..80e86975d 100644
--- a/rt/share/html/Elements/Logo
+++ b/rt/share/html/Elements/Logo
@@ -53,9 +53,7 @@
 % } else {
 <a href="<%$ARGS{'LogoLinkURL'}||RT->Config->Get('LogoLinkURL')%>"><img
     src="<%$ARGS{'LogoURL'}||RT->Config->Get('LogoURL')%>"
-    alt="<%loc($ARGS{'LogoAltText'}||RT->Config->Get('LogoAltText'))%>"
-    width="<%$ARGS{'LogoImageWidth'}||RT->Config->Get('LogoImageWidth')%>"
-    height="<%$ARGS{'LogoImageHeight'}||RT->Config->Get('LogoImageHeight')%>" /></a>
+    alt="<%loc($ARGS{'LogoAltText'}||RT->Config->Get('LogoAltText'))%>" /></a>
 % }
 % if ( $ShowName ) {
     <span class="rtname"><% $Name || loc("RT for [_1]", RT->Config->Get('rtname')) %></span>
@@ -67,7 +65,6 @@ if ( exists $ARGS{'show_name'} ) {
     $ShowName = delete $ARGS{'show_name'};
 }
 
-use Scalar::Util qw(blessed);
 my $user_logo = blessed $RT::System ? $RT::System->FirstAttribute('UserLogo') : undef;
 
 # If we have the attribute, but no content, we don't really have a user logo
diff --git a/rt/share/html/Elements/MakeClicky b/rt/share/html/Elements/MakeClicky
index 4607ba092..4d28771e2 100644
--- a/rt/share/html/Elements/MakeClicky
+++ b/rt/share/html/Elements/MakeClicky
@@ -50,7 +50,7 @@ use Regexp::Common qw(URI);
 
 my $escaper = sub {
     my $content = shift;
-    RT::Interface::Web::EscapeUTF8( \$content );
+    RT::Interface::Web::EscapeHTML( \$content );
     return $content;
 };
 
@@ -61,15 +61,19 @@ my %actions = (
     },
     url => sub {
         my %args = @_;
+        my $post = "";
+        $post = ")" if $args{value} !~ /\(/ and $args{value} =~ s/\)$//;
         $args{value} = $escaper->($args{value});
-        my $result = qq{[<a target="new" href="$args{value}">}. loc('Open URL') .qq{</a>]};
-        return $args{value} . qq{ <span class="clickylink">$result</span>};
+        my $result = qq{[<a target="_blank" href="$args{value}">}. loc('Open URL') .qq{</a>]};
+        return $args{value} . qq{ <span class="clickylink">$result</span>$post};
     },
     url_overwrite => sub {
         my %args = @_;
+        my $post = "";
+        $post = ")" if $args{value} !~ /\(/ and $args{value} =~ s/\)$//;
         $args{value} = $escaper->($args{value});
-        my $result = qq{<a target="new" href="$args{value}">$args{value}</a>};
-        return qq{<span class="clickylink">$result</span>};
+        my $result = qq{<a target="_blank" href="$args{value}">$args{value}</a>};
+        return qq{<span class="clickylink">$result</span>$post};
     },
 );
 
@@ -144,14 +148,14 @@ if ( defined $cache ) {
 }
 
 unless ( $regexp ) {
-    RT::Interface::Web::EscapeUTF8( $content ) unless $html;
+    RT::Interface::Web::EscapeHTML( $content ) unless $html;
     return;
 }
 
 my $pos = 0;
 while ( $$content =~ /($regexp)/gsio ) {
     my $match = $1;
-    next if $` =~ /href=(?:&quot;|")$/;
+    next if $` =~ /\w+=(?:&quot;|")$/;
     my $skipped_len = pos($$content) - $pos - length($match);
     if ( $skipped_len > 0 ) {
         my $plain;
diff --git a/rt/share/html/Elements/Menu b/rt/share/html/Elements/Menu
index 16535c825..fb109a91f 100755
--- a/rt/share/html/Elements/Menu
+++ b/rt/share/html/Elements/Menu
@@ -45,36 +45,6 @@
 %# those contributions and any derivatives thereof.
 %#
 %# END BPS TAGGED BLOCK }}}
-% return unless ($menu);
-<%" " x $depth%><ul<%$id ? ' id="'.$id.'"' : '' |n%><% $toplevel? ' class="toplevel"' : '' |n %>>
-% for my $child ($menu->children) {
-%   my $item_id = lc(($parent_id? $parent_id."-" : "") .$child->key);
-%   $item_id =~ s/\s/-/g;
-%   my @classes;
-%   push @classes, 'has-children' if $child->has_children;
-%   push @classes, 'active'       if $child->active;
-<%" " x ($depth+1)%><li id="li-<%$item_id%>"\
-% if (@classes) {
- class="<% join ' ', @classes %>"\
-% }
->\
-% if ($child->raw_html) {
-<% $child->raw_html |n %>
-% } else {
-% my $url = $m->interp->apply_escapes((not $child->path or $child->path =~ m{^\w+:/}) ? $child->path : RT->Config->Get('WebPath').$child->path, 'h');
-<a id="<%$item_id%>" class="menu-item <% $child->class || '' %>"<% $child->path ? ' href="'.$url.'"' : '' |n%><% $child->target ? ' target="'.$m->interp->apply_escapes($child->target, 'h').'"' : '' |n %>>\
-<% $child->escape_title ? $m->interp->apply_escapes($child->title, 'h') : $child->title |n %>\
-</a>\
-% }
-% if ($child->has_children) {
-
-<& Menu, menu => $child, toplevel => 0, parent_id => ($parent_id? $parent_id."-": '').$child->key, depth=> ($depth+1) &>
-<%" " x ($depth+1)%></li>
-% } else {
-</li>
-% }
-% }
-<%" " x $depth%></ul>\
 <%ARGS>
 $menu
 $id => undef
@@ -82,6 +52,6 @@ $toplevel => 1
 $parent_id => ''
 $depth => 0
 </%ARGS>
-<%init>
-$id = $m->interp->apply_escapes($id, 'h');
-</%init>
+<%INIT>
+RenderMenu( %ARGS );
+</%INIT>
diff --git a/rt/share/html/Elements/MessageBox b/rt/share/html/Elements/MessageBox
index c4a2de98c..bcc64d403 100755
--- a/rt/share/html/Elements/MessageBox
+++ b/rt/share/html/Elements/MessageBox
@@ -45,13 +45,13 @@
 %# those contributions and any derivatives thereof.
 %#
 %# END BPS TAGGED BLOCK }}}
-<textarea autocomplete="off" class="messagebox" <% $width_attr %>="<% $Width %>" rows="<% $Height %>" <% $wrap_type |n %> name="<% $Name %>" id="<% $Name %>">\
+<textarea autocomplete="off" class="messagebox <% $Type eq 'text/html' ? 'richtext' : '' %>" <% $width_attr %>="<% $Width %>" rows="<% $Height %>" <% $wrap_type |n %> name="<% $Name %>" id="<% $Name %>">\
 % $m->comp('/Articles/Elements/IncludeArticle', %ARGS) if $IncludeArticle;
 % $m->callback( %ARGS, SignatureRef => \$signature );
 <% $Default || '' %><% $message %><% $signature %></textarea>
 % $m->callback( %ARGS, CallbackName => 'AfterTextArea' );
-% if (RT->Config->Get('MessageBoxRichText',  $session{'CurrentUser'})) {
-<input type="text" style="display:none" name="<% $Name %>Type" id="<% $Name %>Type" value="<% $m->request_args->{$Name."Type"}||'' %>" />
+% if ($Type eq 'text/html') {
+<input type="text" style="display:none" name="<% $Name %>Type" id="<% $Name %>Type" value="<% $m->request_args->{$Name."Type"}||$Type %>" />
 % }
 <%INIT>
 
@@ -60,19 +60,25 @@ my $message = '';
 if ( $QuoteTransaction ) {
     my $transaction = RT::Transaction->new( $session{'CurrentUser'} );
     $transaction->Load( $QuoteTransaction );
-    $message = $transaction->Content( Quote => 1 );
+    $message = $transaction->Content( Quote => 1, Type  => $Type );
 }
 
 my $signature = '';
 if ( $IncludeSignature and my $text = $session{'CurrentUser'}->UserObj->Signature ) {
-	$signature = "-- \n". $text;
+    $signature = "-- \n". $text;
+    if ($Type eq 'text/html') {
+        $signature =~ s/&/&amp;/g;
+        $signature =~ s/</&lt;/g;
+        $signature =~ s/>/&gt;/g;
+        $signature =~ s/"/&quot;/g;  # "//;
+        $signature =~ s/'/&#39;/g;   # '//;
+        $signature =~ s{\n}{<br />}g;
+        $signature = "<p>$signature</p>";
+    }
 }
 
 # wrap="something" seems to really break IE + richtext
-my $wrap_type = '';
-if ( not RT->Config->Get('MessageBoxRichText',  $session{'CurrentUser'}) ) {
-    $wrap_type = 'wrap="' . $m->interp->apply_escapes($Wrap, 'h') . '"';
-}
+my $wrap_type = $Type eq 'text/html' ? '' : 'wrap="soft"';
 
 # If there's no cols specified, we want to set the width to 100% in CSS
 my $width_attr;
@@ -90,7 +96,7 @@ $Name             => 'Content'
 $Default          => ''
 $Width            => RT->Config->Get('MessageBoxWidth', $session{'CurrentUser'} )
 $Height           => RT->Config->Get('MessageBoxHeight', $session{'CurrentUser'} ) || 15
-$Wrap             => RT->Config->Get('MessageBoxWrap', $session{'CurrentUser'} ) || 'SOFT'
 $IncludeSignature => RT->Config->Get('MessageBoxIncludeSignature');
 $IncludeArticle   => 1;
+$Type             => RT->Config->Get('MessageBoxRichText',  $session{'CurrentUser'}) ? 'text/html' : 'text/plain';
 </%ARGS>
diff --git a/rt/share/html/Elements/MyRT b/rt/share/html/Elements/MyRT
index e8b084660..0d07eaa54 100644
--- a/rt/share/html/Elements/MyRT
+++ b/rt/share/html/Elements/MyRT
@@ -53,9 +53,9 @@
 % $show_cb->($_) foreach @$body;
 </td>
 
-% if ( $summary ) {
+% if ( $sidebar ) {
 <td class="boxcontainer">
-% $show_cb->($_) foreach @$summary;
+% $show_cb->($_) foreach @$sidebar;
 </td>
 % }
 
@@ -63,24 +63,24 @@
 % $m->callback( ARGSRef => \%ARGS, CallbackName => 'AfterTable' );
 <%INIT>
 
-# XXX: we don't use this, but should.
 my %allowed_components = map {$_ => 1} @{RT->Config->Get('HomepageComponents')};
 
 my $user = $session{'CurrentUser'}->UserObj;
-$Portlets ||= $user->Preferences('HomepageSettings');
 unless ( $Portlets ) {
     my ($defaults) = RT::System->new($session{'CurrentUser'})->Attributes->Named('HomepageSettings');
-    $Portlets = $defaults ? $defaults->Content : {};
+    $Portlets = $user->Preferences(
+        HomepageSettings => $defaults ? $defaults->Content : {}
+    );
 }
 
 $m->callback( CallbackName => 'MassagePortlets', Portlets => $Portlets );
 
-my ($body, $summary) = @{$Portlets}{qw(body summary)};
+my ($body, $sidebar) = @{$Portlets}{qw(body sidebar)};
 unless( $body && @$body ) {
-    $body = $summary || [];
-    $summary = undef;
+    $body = $sidebar || [];
+    $sidebar = undef;
 }
-$summary = undef unless $summary && @$summary;
+$sidebar = undef unless $sidebar && @$sidebar;
 
 my $Rows = $user->Preferences( 'SummaryRows', ( RT->Config->Get('DefaultSummaryRows') || 10 ) );
 
@@ -89,12 +89,16 @@ my $show_cb = sub {
     my $type  = $entry->{type};
     my $name = $entry->{'name'};
     if ( $type eq 'component' ) {
-        # XXX: security check etc.
-        $m->comp( $name, %{ $entry->{arguments} || {} } );
+        if (!$allowed_components{$name}) {
+            $m->out( $m->interp->apply_escapes( loc("Invalid portlet [_1]", $name), "h" ) );
+        }
+        else {
+            $m->comp( $name, %{ $entry->{arguments} || {} } );
+        }
     } elsif ( $type eq 'system' ) {
         $m->comp( '/Elements/ShowSearch', Name => $name, Override => { Rows => $Rows } );
     } elsif ( $type eq 'saved' ) {
-        $m->comp( '/Elements/ShowSearch', SavedSearch => $name, Override => { Rows => $Rows }, IgnoreMissing => 1 );
+        $m->comp( '/Elements/ShowSearch', SavedSearch => $name, Override => { Rows => $Rows } );
     } else {
         $RT::Logger->error("unknown portlet type '$type'");
     }
diff --git a/rt/share/html/Elements/MyReminders b/rt/share/html/Elements/MyReminders
index 7619808f8..f4fbf5de6 100755
--- a/rt/share/html/Elements/MyReminders
+++ b/rt/share/html/Elements/MyReminders
@@ -45,7 +45,6 @@
 %# those contributions and any derivatives thereof.
 %#
 %# END BPS TAGGED BLOCK }}}
-%# DEPRECATED
 <&|/Widgets/TitleBox,
     class => 'reminders',
     title => loc("My reminders"),
diff --git a/rt/share/html/Elements/MyRequests b/rt/share/html/Elements/MyRequests
deleted file mode 100755
index 357476cfd..000000000
--- a/rt/share/html/Elements/MyRequests
+++ /dev/null
@@ -1,49 +0,0 @@
-%# BEGIN BPS TAGGED BLOCK {{{
-%#
-%# COPYRIGHT:
-%#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
-%#                                          <sales@bestpractical.com>
-%#
-%# (Except where explicitly superseded by other copyright notices)
-%#
-%#
-%# LICENSE:
-%#
-%# This work is made available to you under the terms of Version 2 of
-%# the GNU General Public License. A copy of that license should have
-%# been provided with this software, but in any event can be snarfed
-%# from www.gnu.org.
-%#
-%# This work is distributed in the hope that it will be useful, but
-%# WITHOUT ANY WARRANTY; without even the implied warranty of
-%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
-%# General Public License for more details.
-%#
-%# You should have received a copy of the GNU General Public License
-%# along with this program; if not, write to the Free Software
-%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
-%# 02110-1301 or visit their web page on the internet at
-%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-%#
-%#
-%# CONTRIBUTION SUBMISSION POLICY:
-%#
-%# (The following paragraph is not intended to limit the rights granted
-%# to you to modify and distribute this software under the terms of
-%# the GNU General Public License and is only of importance to you if
-%# you choose to contribute your changes and enhancements to the
-%# community by submitting them to Best Practical Solutions, LLC.)
-%#
-%# By intentionally submitting any modifications, corrections or
-%# derivatives to this work, or any other work intended for use with
-%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-%# you are the copyright holder for those contributions and you grant
-%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
-%# royalty-free, perpetual, license to use, copy, create derivative
-%# works based on those contributions, and sublicense and distribute
-%# those contributions and any derivatives thereof.
-%#
-%# END BPS TAGGED BLOCK }}}
-%# DEPRECATED
-<& /Elements/ShowSearch, Name => 'My Requests' &>
diff --git a/rt/share/html/Elements/MyTickets b/rt/share/html/Elements/MyTickets
deleted file mode 100755
index 583d17d19..000000000
--- a/rt/share/html/Elements/MyTickets
+++ /dev/null
@@ -1,49 +0,0 @@
-%# BEGIN BPS TAGGED BLOCK {{{
-%#
-%# COPYRIGHT:
-%#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
-%#                                          <sales@bestpractical.com>
-%#
-%# (Except where explicitly superseded by other copyright notices)
-%#
-%#
-%# LICENSE:
-%#
-%# This work is made available to you under the terms of Version 2 of
-%# the GNU General Public License. A copy of that license should have
-%# been provided with this software, but in any event can be snarfed
-%# from www.gnu.org.
-%#
-%# This work is distributed in the hope that it will be useful, but
-%# WITHOUT ANY WARRANTY; without even the implied warranty of
-%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
-%# General Public License for more details.
-%#
-%# You should have received a copy of the GNU General Public License
-%# along with this program; if not, write to the Free Software
-%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
-%# 02110-1301 or visit their web page on the internet at
-%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-%#
-%#
-%# CONTRIBUTION SUBMISSION POLICY:
-%#
-%# (The following paragraph is not intended to limit the rights granted
-%# to you to modify and distribute this software under the terms of
-%# the GNU General Public License and is only of importance to you if
-%# you choose to contribute your changes and enhancements to the
-%# community by submitting them to Best Practical Solutions, LLC.)
-%#
-%# By intentionally submitting any modifications, corrections or
-%# derivatives to this work, or any other work intended for use with
-%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-%# you are the copyright holder for those contributions and you grant
-%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
-%# royalty-free, perpetual, license to use, copy, create derivative
-%# works based on those contributions, and sublicense and distribute
-%# those contributions and any derivatives thereof.
-%#
-%# END BPS TAGGED BLOCK }}}
-%# DEPRECATED
-<& /Elements/ShowSearch, Name => 'My Tickets' &>
diff --git a/rt/share/html/Elements/PageLayout b/rt/share/html/Elements/PageLayout
index 9e8aecb20..edd71d11e 100755
--- a/rt/share/html/Elements/PageLayout
+++ b/rt/share/html/Elements/PageLayout
@@ -55,6 +55,11 @@
 % if (0) { ## new ticket via customer, and we already have a ticket search box
 <div id="topactions"><& /Elements/WidgetBar, menu => PageWidgets() &></div>
 % }
+
+% if ($m->comp_exists($stylesheet_plugin) ) {
+<& $stylesheet_plugin &>
+% }
+
 <div id="body">
 % $m->callback( %ARGS, CallbackName => 'BeforeBody' );
 % $m->flush_buffer(); # we've got the page laid out, let's flush the buffer;
@@ -62,3 +67,9 @@
 $title => $m->callers(-1)->path
 $show_menu => 1
 </%ARGS>
+<%init>
+my $style = $session{'CurrentUser'}
+          ? $session{'CurrentUser'}->Stylesheet
+          : RT->Config->Get('WebDefaultStylesheet');
+my $stylesheet_plugin = "/NoAuth/css/".$style."/AfterMenus";
+</%init>
diff --git a/rt/share/html/Elements/QueryString b/rt/share/html/Elements/QueryString
index 8bff988c6..447cc5dbe 100644
--- a/rt/share/html/Elements/QueryString
+++ b/rt/share/html/Elements/QueryString
@@ -54,11 +54,12 @@ for my $key (sort keys %ARGS) {
     if( UNIVERSAL::isa( $value, 'ARRAY' ) ) {
         push @params,
             map $key ."=". $m->interp->apply_escapes( $_, 'u' ),
+            map defined $_? $_ : '',
                 @$value;
     } else {
         push @params, $key ."=". $m->interp->apply_escapes($value, 'u');
     }
 }
 
-return join '&', sort(@params);
+return join '&', @params;
 </%INIT>
diff --git a/rt/share/html/Elements/QueueSummaryByLifecycle b/rt/share/html/Elements/QueueSummaryByLifecycle
index da31ebb59..f21cb20c3 100644
--- a/rt/share/html/Elements/QueueSummaryByLifecycle
+++ b/rt/share/html/Elements/QueueSummaryByLifecycle
@@ -94,11 +94,14 @@ my $build_search_link = sub {
 
 my $link_all = sub {
     my ($queue, $all_statuses) = @_;
-    return $build_search_link->($queue->{Name}, "(".join(" OR ", map "Status = '$_'", @$all_statuses).")");
+    my @escaped = @{$all_statuses};
+    s{(['\\])}{\\$1}g for @escaped;
+    return $build_search_link->($queue->{Name}, "(".join(" OR ", map "Status = '$_'", @escaped).")");
 };
 
 my $link_status = sub {
     my ($queue, $status) = @_;
+    $status =~ s{(['\\])}{\\$1}g;
     return $build_search_link->($queue->{Name}, "Status = '$status'");
 };
 
@@ -120,14 +123,14 @@ $m->callback( CallbackName => 'Filter', Queues => \@queues );
     {  id          => $_->Id,
        Name        => $_->Name,
        Description => $_->Description || '',
-       Lifecycle   => $_->Lifecycle->Name,
+       Lifecycle   => $_->Lifecycle,
     }
 } grep $_, @queues;
 
 my %lifecycle;
 
 for my $queue (@queues) {
-    my $cycle = RT::Lifecycle->Load( $queue->{'Lifecycle'} );
+    my $cycle = RT::Lifecycle->Load( Name => $queue->{'Lifecycle'} );
     $lifecycle{ lc $cycle->Name } = $cycle;
 }
 
@@ -145,9 +148,11 @@ my $statuses = {};
 
 use RT::Report::Tickets;
 my $report = RT::Report::Tickets->new( RT->SystemUser );
+my @escaped = @statuses;
+s{(['\\])}{\\$1}g for @escaped;
 my $query =
     "(".
-    join(" OR ", map {s{(['\\])}{\\$1}g; "Status = '$_'"} @statuses) #'
+    join(" OR ", map {"Status = '$_'"} @escaped) #'
     .") AND (".
     join(' OR ', map "Queue = ".$_->{id}, @queues)
     .")";
diff --git a/rt/share/html/Elements/QueueSummaryByStatus b/rt/share/html/Elements/QueueSummaryByStatus
index 3acf9c9f4..704bca61d 100644
--- a/rt/share/html/Elements/QueueSummaryByStatus
+++ b/rt/share/html/Elements/QueueSummaryByStatus
@@ -119,14 +119,14 @@ $m->callback( CallbackName => 'Filter', Queues => \@queues );
     {  id          => $_->Id,
        Name        => $_->Name,
        Description => $_->Description || '',
-       Lifecycle   => $_->Lifecycle->Name,
+       Lifecycle   => $_->Lifecycle,
     }
 } grep $_, @queues;
 
 my %lifecycle;
 
 for my $queue (@queues) {
-    my $cycle = RT::Lifecycle->Load( $queue->{'Lifecycle'} );
+    my $cycle = RT::Lifecycle->Load( Name => $queue->{'Lifecycle'} );
     $lifecycle{ lc $cycle->Name } = $cycle;
 }
 
diff --git a/rt/share/html/Elements/QuickCreate b/rt/share/html/Elements/QuickCreate
index fa03f2061..b016314b3 100644
--- a/rt/share/html/Elements/QuickCreate
+++ b/rt/share/html/Elements/QuickCreate
@@ -69,7 +69,7 @@
 </tr>
 <tr class="input-row">
     <td class="label"><&|/l&>Requestors</&>:</td>
-    <td colspan="3" class="value"><& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default => $args->{Requestors} || $session{CurrentUser}->EmailAddress &></td>
+    <td colspan="3" class="value"><& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default => $args->{Requestors} || $session{CurrentUser}->EmailAddress, AutocompleteMultiple => 1 &></td>
 </tr>
 <tr class="input-row">
 <td class="labeltop"><&|/l&>Content</&>:</td>
diff --git a/rt/share/html/Elements/RT__Article/ColumnMap b/rt/share/html/Elements/RT__Article/ColumnMap
index 4abb068c2..5c904274d 100644
--- a/rt/share/html/Elements/RT__Article/ColumnMap
+++ b/rt/share/html/Elements/RT__Article/ColumnMap
@@ -48,6 +48,7 @@
 <%ARGS>
 $Name => undef
 $Attr => undef
+$GenericMap => {}
 </%ARGS>
 
 
@@ -75,16 +76,6 @@ $COLUMN_MAP = {
         title     => 'Class',                               # loc
         value     => sub { $_[0]->ClassObj->Name },
     },
-    CreatedRelative => {
-        attribute => 'Created',
-        title => 'Created', # loc
-        value => sub { $_[0]->CreatedObj->AgeAsString },
-    },
-    LastUpdatedRelative => {
-        attribute => 'LastUpdated',
-        title => 'LastUpdated', # loc
-        value => sub { $_[0]->LastUpdatedObj->AgeAsString },
-    },
     Topics => {
         title => 'Topics',                                  # loc
         value => sub {
@@ -102,6 +93,6 @@ $COLUMN_MAP = {
 
 </%ONCE>
 <%init>
-$m->callback( COLUMN_MAP => $COLUMN_MAP, CallbackName => 'Once', CallbackOnce => 1 );
+$m->callback( GenericMap => $GenericMap, COLUMN_MAP => $COLUMN_MAP, CallbackName => 'Once', CallbackOnce => 1 );
 return GetColumnMapEntry( Map => $COLUMN_MAP, Name => $Name, Attribute => $Attr );
 </%init>
diff --git a/rt/share/html/Elements/RT__Class/ColumnMap b/rt/share/html/Elements/RT__Class/ColumnMap
index 091606571..8bc8e4ab8 100644
--- a/rt/share/html/Elements/RT__Class/ColumnMap
+++ b/rt/share/html/Elements/RT__Class/ColumnMap
@@ -48,14 +48,10 @@
 <%ARGS>
 $Name
 $Attr => undef
+$GenericMap => {}
 </%ARGS>
 <%ONCE>
 my $COLUMN_MAP = {
-    id => {
-        title     => '#', # loc
-        attribute => 'id',
-        value     => sub { return $_[0]->id },
-    },
     Name => {
         title     => 'Name', # loc
         attribute => 'Name',
@@ -66,11 +62,16 @@ my $COLUMN_MAP = {
         attribute => 'Description',
         value     => sub { return $_[0]->Description() },
     },
+    Disabled => {
+        title     => 'Status', # loc
+        attribute => 'Disabled',
+        value     => sub { return $_[0]->Disabled? $_[0]->loc('Disabled'): $_[0]->loc('Enabled') },
+    },
 };
 
 
 </%ONCE>
 <%INIT>
-$m->callback( COLUMN_MAP => $COLUMN_MAP, CallbackName => 'ColumnMap', CallbackOnce => 1 );
+$m->callback( GenericMap => $GenericMap, COLUMN_MAP => $COLUMN_MAP, CallbackName => 'ColumnMap', CallbackOnce => 1 );
 return GetColumnMapEntry( Map => $COLUMN_MAP, Name => $Name, Attribute => $Attr );
 </%INIT>
diff --git a/rt/share/html/Elements/RT__CustomField/ColumnMap b/rt/share/html/Elements/RT__CustomField/ColumnMap
index 765be2925..764eaca6b 100644
--- a/rt/share/html/Elements/RT__CustomField/ColumnMap
+++ b/rt/share/html/Elements/RT__CustomField/ColumnMap
@@ -48,17 +48,12 @@
 <%ARGS>
 $Name => undef
 $Attr => undef
+$GenericMap => {}
 </%ARGS>
 <%ONCE>
 my $COLUMN_MAP = {
-    id => {
-        title     => '#', # loc
-        attribute => 'id',
-        align     => 'right',
-        value     => sub { return $_[0]->id },
-    },
     Disabled => {
-        title     => \'&nbsp;',
+        title     => 'Status', # loc
         attribute => 'Disabled',
         value     => sub { return $_[0]->Disabled? $_[0]->loc('Disabled'): $_[0]->loc('Enabled') },
     },
@@ -66,7 +61,7 @@ my $COLUMN_MAP = {
     map(
         { my $c = $_; $c => {
             title     => $c, attribute => $c,
-	    value     => sub { return $_[0]->$c() },
+            value     => sub { return $_[0]->$c() },
         } }
         qw(Name Description Type LookupType Pattern)
     ),
@@ -74,26 +69,26 @@ my $COLUMN_MAP = {
         { my $c = $_; my $short = $c; $short =~ s/^Friendly//;
           $c => {
             title     => $short, attribute => $short,
-	    value     => sub { return $_[0]->$c() },
+            value     => sub { return $_[0]->$c() },
         } }
         qw(FriendlyLookupType FriendlyType FriendlyPattern)
     ),
     MaxValues => {
         title     => 'MaxValues', # loc
-	attribute => 'MaxValues',
-	value     => sub {
+        attribute => 'MaxValues',
+        value     => sub {
             my $v = $_[0]->MaxValues;
             return !$v ? $_[0]->loc('unlimited') : $v == 0 ? $_[0]->loc('one') : $v;
         },
     },
-    AppliedTo => {
-        title     => 'Applied', # loc
-	value     => sub {
-            if ( $_[0]->IsApplied ) {
+    AddedTo => {
+        title     => 'Added', # loc
+        value     => sub {
+            if ( $_[0]->IsGlobal ) {
                 return $_[0]->loc('Global');
             }
 
-            my $collection = $_[0]->AppliedTo;
+            my $collection = $_[0]->AddedTo;
             return '' unless $collection;
 
             $collection->RowsPerPage(10);
@@ -121,13 +116,13 @@ my $COLUMN_MAP = {
             my $checked = $DECODED_ARGS->{ $name .'All' }? 'checked="checked"': '';
 
             return \qq{<input type="checkbox" name="}, $name, \qq{All" value="1" $checked
-                              onclick="setCheckbox(this.form, },
+                              onclick="setCheckbox(this, },
                               $m->interp->apply_escapes($name,'j'),
-                              \qq{, this.checked)" />};
+                              \qq{)" />};
         },
         value => sub {
             my $id = $_[0]->id;
-            return '' if $_[0]->IsApplied;
+            return '' if $_[0]->IsGlobal;
 
             my $name = 'RemoveCustomField';
             my $arg = $DECODED_ARGS->{ $name };
@@ -148,7 +143,7 @@ my $COLUMN_MAP = {
             my $id = $_[0]->id;
             
             my $context = $_[2] || 0;
-            return '' unless $_[0]->IsApplied( $context );
+            return '' unless $_[0]->IsAdded( $context );
 
             my $name = 'MoveCustomField';
             my $args = $m->caller_args( 1 );
@@ -173,8 +168,10 @@ my $COLUMN_MAP = {
     },
 };
 
+$COLUMN_MAP->{'AppliedTo'} = $COLUMN_MAP->{'AddedTo'};
+
 </%ONCE>
 <%INIT>
-$m->callback( COLUMN_MAP => $COLUMN_MAP, CallbackName => 'ColumnMap', CallbackOnce => 1 );
+$m->callback( GenericMap => $GenericMap, COLUMN_MAP => $COLUMN_MAP, CallbackName => 'ColumnMap', CallbackOnce => 1 );
 return GetColumnMapEntry( Map => $COLUMN_MAP, Name => $Name, Attribute => $Attr );
 </%INIT>
diff --git a/rt/share/html/Elements/RT__Dashboard/ColumnMap b/rt/share/html/Elements/RT__Dashboard/ColumnMap
index 3cc7c201a..e9509a219 100644
--- a/rt/share/html/Elements/RT__Dashboard/ColumnMap
+++ b/rt/share/html/Elements/RT__Dashboard/ColumnMap
@@ -48,15 +48,10 @@
 <%ARGS>
 $Name
 $Attr => undef
+$GenericMap => {}
 </%ARGS>
 <%ONCE>
 my $COLUMN_MAP = {
-    id => {
-        title     => '#', # loc
-        attribute => 'id',
-        align     => 'right',
-        value     => sub { return $_[0]->Id },
-    },
     Name => {
         title     => 'Name', # loc
         attribute => 'Name',
@@ -129,6 +124,6 @@ my $COLUMN_MAP = {
 
 </%ONCE>
 <%INIT>
-$m->callback( COLUMN_MAP => $COLUMN_MAP, CallbackName => 'ColumnMap', CallbackOnce => 1 );
+$m->callback( GenericMap => $GenericMap, COLUMN_MAP => $COLUMN_MAP, CallbackName => 'ColumnMap', CallbackOnce => 1 );
 return GetColumnMapEntry( Map => $COLUMN_MAP, Name => $Name, Attribute => $Attr );
 </%INIT>
diff --git a/rt/share/html/Elements/RT__Group/ColumnMap b/rt/share/html/Elements/RT__Group/ColumnMap
index e336f771b..a1d2558ce 100644
--- a/rt/share/html/Elements/RT__Group/ColumnMap
+++ b/rt/share/html/Elements/RT__Group/ColumnMap
@@ -48,15 +48,10 @@
 <%ARGS>
 $Name
 $Attr => undef
+$GenericMap => {}
 </%ARGS>
 <%ONCE>
 my $COLUMN_MAP = {
-    id => {
-        title     => '#', # loc
-        attribute => 'id',
-        align     => 'right',
-        value     => sub { return $_[0]->id },
-    },
     HasMember => {
         title     => 'Member', # loc
         value     => sub {
@@ -75,18 +70,22 @@ my $COLUMN_MAP = {
     },
     Name => {
         title     => 'Name', # loc
-	attribute => 'Name',
-	value     => sub { return $_[0]->Name() },
+        attribute => 'Name',
+        value     => sub { return $_[0]->Name() },
     },
     Description => {
         title     => 'Description', # loc
-	attribute => 'Description',
-	value     => sub { return $_[0]->Description() },
+        attribute => 'Description',
+        value     => sub { return $_[0]->Description() },
+    },
+    Disabled => {
+        title     => 'Status', # loc
+        value     => sub { return $_[0]->Disabled? $_[0]->loc('Disabled'): $_[0]->loc('Enabled') },
     },
 };
 
 </%ONCE>
 <%INIT>
-$m->callback( COLUMN_MAP => $COLUMN_MAP, CallbackName => 'ColumnMap', CallbackOnce => 1 );
+$m->callback( GenericMap => $GenericMap, COLUMN_MAP => $COLUMN_MAP, CallbackName => 'ColumnMap', CallbackOnce => 1 );
 return GetColumnMapEntry( Map => $COLUMN_MAP, Name => $Name, Attribute => $Attr );
 </%INIT>
diff --git a/rt/share/html/Elements/RT__Queue/ColumnMap b/rt/share/html/Elements/RT__Queue/ColumnMap
index 8bc333167..1878abeb5 100644
--- a/rt/share/html/Elements/RT__Queue/ColumnMap
+++ b/rt/share/html/Elements/RT__Queue/ColumnMap
@@ -48,17 +48,12 @@
 <%ARGS>
 $Name => undef
 $Attr => undef
+$GenericMap => {}
 </%ARGS>
 <%ONCE>
 my $COLUMN_MAP = {
-    id => {
-        title     => '#', # loc
-        attribute => 'id',
-        align     => 'right',
-        value     => sub { return $_[0]->id },
-    },
     Disabled => {
-        title     => \'&nbsp;',
+        title     => 'Status', # loc
         attribute => 'Disabled',
         value     => sub { return $_[0]->Disabled? $_[0]->loc('Disabled'): $_[0]->loc('Enabled') },
     },
@@ -88,7 +83,15 @@ my $COLUMN_MAP = {
     Lifecycle => {
         title => 'Lifecycle',
         attribute => 'Lifecycle',
-        value => sub { return $_[0]->Lifecycle->Name },
+        value => sub { return $_[0]->Lifecycle },
+    },
+    ScripStage => {
+        title => 'Stage', # loc
+        value => sub {
+            my $os = RT::ObjectScrip->new( $_[0]->CurrentUser );
+            $os->LoadByCols( Scrip => $_[-1], ObjectId => $_[0]->id );
+            return $_[0]->loc( $os->FriendlyStage );
+        },
     },
 };
 
@@ -105,7 +108,7 @@ foreach my $field (qw(
 
 </%ONCE>
 <%INIT>
-$m->callback( COLUMN_MAP => $COLUMN_MAP, CallbackName => 'ColumnMap', CallbackOnce => 1 );
+$m->callback( GenericMap => $GenericMap, COLUMN_MAP => $COLUMN_MAP, CallbackName => 'ColumnMap', CallbackOnce => 1 );
 return GetColumnMapEntry( Map => $COLUMN_MAP, Name => $Name, Attribute => $Attr );
 </%INIT>
 
diff --git a/rt/share/html/Elements/RT__SavedSearch/ColumnMap b/rt/share/html/Elements/RT__SavedSearch/ColumnMap
index dd02cbcc7..12a708154 100644
--- a/rt/share/html/Elements/RT__SavedSearch/ColumnMap
+++ b/rt/share/html/Elements/RT__SavedSearch/ColumnMap
@@ -48,15 +48,10 @@
 <%ARGS>
 $Name
 $Attr => undef
+$GenericMap => {}
 </%ARGS>
 <%ONCE>
 my $COLUMN_MAP = {
-    id => {
-        title     => '#', # loc
-        attribute => 'id',
-        align     => 'right',
-        value     => sub { return $_[0]->Id },
-    },
     Name => {
         title     => 'Name', # loc
         attribute => 'Name',
@@ -80,6 +75,6 @@ my $COLUMN_MAP = {
 
 </%ONCE>
 <%INIT>
-$m->callback( COLUMN_MAP => $COLUMN_MAP, CallbackName => 'ColumnMap', CallbackOnce => 1 );
+$m->callback( GenericMap => $GenericMap, COLUMN_MAP => $COLUMN_MAP, CallbackName => 'ColumnMap', CallbackOnce => 1 );
 return GetColumnMapEntry( Map => $COLUMN_MAP, Name => $Name, Attribute => $Attr );
 </%INIT>
diff --git a/rt/share/html/Elements/RT__Scrip/ColumnMap b/rt/share/html/Elements/RT__Scrip/ColumnMap
index eb2f06566..e51d93874 100644
--- a/rt/share/html/Elements/RT__Scrip/ColumnMap
+++ b/rt/share/html/Elements/RT__Scrip/ColumnMap
@@ -48,25 +48,38 @@
 <%ARGS>
 $Name
 $Attr => undef
+$GenericMap => {}
 </%ARGS>
 <%ONCE>
 my $COLUMN_MAP = {
-    id => {
-        title     => '#', # loc
-        attribute => 'id',
-        align     => 'right',
-        value     => sub { return $_[0]->id },
-    },
     Queue => {
         title     => 'Queue', # loc
         value     => sub {
-            return $_[0]->QueueObj->Name if $_[0]->Queue;
-            return $_[0]->loc('Global');
+            return $_[0]->loc('Global') if $_[0]->IsGlobal;
+            return join(", ", map {$_->Name} @{$_[0]->AddedTo->ItemsArrayRef});
         },
     },
     QueueId => {
         title     => 'Queue', # loc
-        value     => sub { $_[0]->Queue },
+        value     => sub {
+            return 0 if $_[0]->IsGlobal;
+            return join(", ", map {$_->Id} @{$_[0]->AddedTo->ItemsArrayRef});
+        },
+    },
+    From => {
+        title     => 'Queue',
+        value     => sub {
+            my $request_path = $HTML::Mason::Commands::r->path_info;
+            my $queue_id = $m->request_args->{'id'};
+            if ( $request_path =~ m{/Admin/Queues/Scrips\.html} and $queue_id ) {
+                return '&From=' . $queue_id;
+            } elsif ( $request_path =~ m{/Admin/Global/Scrips\.html} ) {
+                return '&From=Global';
+            }
+            else {
+                return q{};
+            }
+        },
     },
     Condition => {
         title     => 'Condition', # loc
@@ -78,30 +91,93 @@ my $COLUMN_MAP = {
     },
     Template => {
         title     => 'Template', # loc
-        value     => sub { return $_[0]->loc( $_[0]->TemplateObj->Name ) },
+        value     => sub { return $_[0]->loc( $_[0]->Template ) },
     },
     AutoDescription => {
         title     => 'Condition, Action and Template', # loc
         value     => sub { return $_[0]->loc( "[_1] [_2] with template [_3]",
             $_[0]->loc($_[0]->ConditionObj->Name),
             $_[0]->loc($_[0]->ActionObj->Name),
-            $_[0]->loc($_[0]->TemplateObj->Name),
+            $_[0]->loc($_[0]->Template),
         ) },
     },
     Description => {
         title     => 'Description', # loc
-	attribute => 'Description',
-	value     => sub { return $_[0]->Description() },
+        attribute => 'Description',
+        value     => sub { return $_[0]->Description() },
+    },
+    Disabled => {
+        title     => 'Status', # loc
+        attribute => 'Disabled',
+        value     => sub { return $_[0]->Disabled? $_[0]->loc('Disabled'): $_[0]->loc('Enabled') },
+    },
+    RemoveCheckBox => {
+        title => sub {
+            my $name = 'RemoveScrip';
+            my $checked = $m->request_args->{ $name .'All' }? 'checked="checked"': '';
+
+            return \qq{<input type="checkbox" name="${name}All" value="1" $checked
+                              onclick="setCheckbox(this, '$name')" />};
+        },
+        value => sub {
+            my $id = $_[0]->id;
+            return '' if $_[0]->IsGlobal;
+
+            my $name = 'RemoveScrip';
+            my $arg = $m->request_args->{ $name };
+
+            my $checked = '';
+            if ( $arg && ref $arg ) {
+                $checked = 'checked="checked"' if grep $_ == $id, @$arg;
+            }
+            elsif ( $arg ) {
+                $checked = 'checked="checked"' if $arg == $id;
+            }
+            return \qq{<input type="checkbox" name="$name" value="$id" $checked />}
+        },
+    },
+    Move => {
+        title => 'Move',   # loc
+        value => sub {
+            my $id = $_[0]->id;
+
+            my $context = $_[2] || 0;
+            return '' unless $_[0]->IsAdded( $context );
+
+            my $name = 'MoveScrip';
+            my $args = $m->caller_args( 1 );
+            my @pass = ref $args->{'PassArguments'}
+                ? @{$args->{'PassArguments'}}
+                : ($args->{'PassArguments'});
+            my %pass = map { $_ => $args->{$_} } grep exists $args->{$_}, @pass;
+
+            my $uri = RT->Config->Get('WebPath') . $m->request_path;
+
+            my @res = (
+                \'<a href="',
+                $uri .'?'. $m->comp("/Elements/QueryString", %pass, MoveScripUp => $id ),
+                \'">', loc('[Up]'), \'</a>',
+                \' <a href="',
+                $uri .'?'. $m->comp("/Elements/QueryString", %pass, MoveScripDown => $id ),
+                \'">', loc('[Down]'), \'</a>'
+            );
+
+            return @res;
+        },
     },
     Stage => {
-        title     => 'Stage', # loc
-	attribute => 'Stage',
-	value     => sub { return $_[0]->Stage() },
+        title => 'Stage', # loc
+        value => sub {
+            my $os = RT::ObjectScrip->new( $_[0]->CurrentUser );
+            my $id = $_[0]->IsGlobal ? 0 : $_[-1];
+            $os->LoadByCols( Scrip =>  $_[0]->id, ObjectId => $id );
+            return $_[0]->loc( $os->FriendlyStage );
+        },
     },
 };
 
 </%ONCE>
 <%INIT>
-$m->callback( COLUMN_MAP => $COLUMN_MAP, CallbackName => 'ColumnMap', CallbackOnce => 1 );
+$m->callback( GenericMap => $GenericMap, COLUMN_MAP => $COLUMN_MAP, CallbackName => 'ColumnMap', CallbackOnce => 1 );
 return GetColumnMapEntry( Map => $COLUMN_MAP, Name => $Name, Attribute => $Attr );
 </%INIT>
diff --git a/rt/share/html/Elements/RT__Template/ColumnMap b/rt/share/html/Elements/RT__Template/ColumnMap
index da712c281..142b6950d 100644
--- a/rt/share/html/Elements/RT__Template/ColumnMap
+++ b/rt/share/html/Elements/RT__Template/ColumnMap
@@ -48,24 +48,19 @@
 <%ARGS>
 $Name
 $Attr => undef
+$GenericMap => {}
 </%ARGS>
 <%ONCE>
 my $COLUMN_MAP = {
-    id => {
-        title     => '#', # loc
-        attribute => 'id',
-        align     => 'right',
-        value     => sub { return $_[0]->id },
-    },
     Name => {
         title     => 'Name', # loc
-	attribute => 'Name',
-	value     => sub { return $_[0]->Name() },
+        attribute => 'Name',
+        value     => sub { return $_[0]->Name() },
     },
     Description => {
         title     => 'Description', # loc
-	attribute => 'Description',
-	value     => sub { return $_[0]->Description() },
+        attribute => 'Description',
+        value     => sub { return $_[0]->Description() },
     },
     Queue => {
         title     => 'Queue', # loc
@@ -78,10 +73,28 @@ my $COLUMN_MAP = {
         title     => 'Queue', # loc
         value     => sub { $_[0]->Queue },
     },
+    IsEmpty => {
+        title     => 'Empty', # loc
+        value     => sub { $_[0]->IsEmpty? $_[0]->loc('Yes') : $_[0]->loc('No') },
+    },
+    UsedBy => {
+        title     => 'Used by scrips', # loc
+        value     => sub {
+            my @res;
+            my $scrips = $_[0]->UsedBy;
+            while ( my $scrip = $scrips->Next ) {
+                push @res, ', ' if @res;
+                push @res, \'<a href="', RT->Config->Get('WebPath'), '/Admin/Scrips/Modify.html';
+                push @res, '?id='. $scrip->id;
+                push @res, \'" title="', $scrip->Description, \'">', $scrip->id, \'</a>';
+            }
+            return @res;
+        },
+    },
 };
 
 </%ONCE>
 <%INIT>
-$m->callback( COLUMN_MAP => $COLUMN_MAP, CallbackName => 'ColumnMap', CallbackOnce => 1 );
+$m->callback( GenericMap => $GenericMap, COLUMN_MAP => $COLUMN_MAP, CallbackName => 'ColumnMap', CallbackOnce => 1 );
 return GetColumnMapEntry( Map => $COLUMN_MAP, Name => $Name, Attribute => $Attr );
 </%INIT>
diff --git a/rt/share/html/Elements/RT__Ticket/ColumnMap b/rt/share/html/Elements/RT__Ticket/ColumnMap
index 1668d3207..cde8d59e1 100644
--- a/rt/share/html/Elements/RT__Ticket/ColumnMap
+++ b/rt/share/html/Elements/RT__Ticket/ColumnMap
@@ -48,6 +48,7 @@
 <%ARGS>
 $Name => undef
 $Attr => undef
+$GenericMap => {}
 </%ARGS>
 
 
@@ -57,20 +58,36 @@ my $COLUMN_MAP;
 my $LinkCallback = sub {
     my $method = shift;
 
-    my $mode            = $RT::Ticket::LINKTYPEMAP{$method}{Mode};
-    my $type            = $RT::Ticket::LINKTYPEMAP{$method}{Type};
+    my $mode            = $RT::Link::TYPEMAP{$method}{Mode};
+    my $type            = $RT::Link::TYPEMAP{$method}{Type};
     my $other_mode      = ($mode eq "Target" ? "Base" : "Target");
     my $mode_uri        = $mode.'URI';
-    my $local_type      = 'Local'.$mode;
 
     return sub {
+        my $ObjectType = $_[2]||'';
         map {
             \'<a href="',
-            $_->$mode_uri->Resolver->HREF,
+            $_->$mode_uri->AsHREF,
             \'">',
-            ( $_->$mode_uri->IsLocal && $_->$local_type ? $_->$local_type : $_->$mode_uri->Resolver->AsString ),
+            ( $_->$mode_uri->AsString ),
             \'</a><br />',
-        } @{ $_[0]->Links($other_mode,$type)->ItemsArrayRef }
+        } # if someone says __RefersTo.{Ticket}__ filter for only local links that are tickets
+          grep { $ObjectType
+                    ? ( $_->$mode_uri->IsLocal
+                        && ( $_->$mode_uri->Object->RecordType eq $ObjectType ))
+                    : 1
+               }
+          @{ $_[0]->Links($other_mode,$type)->ItemsArrayRef }
+    }
+};
+
+my $trustSub = sub {
+    my $user = shift;
+    my %key = RT::Crypt->GetKeyInfo( Key => $user->EmailAddress );
+    if (!defined $key{'info'}) {
+        return $m->interp->apply_escapes(' ' . loc("(no pubkey!)"), "h");
+    } elsif ($key{'info'}{'TrustLevel'} == 0) {
+        return $m->interp->apply_escapes(' ' . loc("(untrusted!)"), "h");
     }
 };
 
@@ -118,7 +135,7 @@ $COLUMN_MAP = {
 
                     my $SearchURL = RT->Config->Get('WebPath') . '/Search/Results.html?' . $m->comp('/Elements/QueryString', Query => $Query);
 
-                    return \'<a href="',$SearchURL,\'">', loc('(pending [quant,_1,other ticket])',$count), \'</a>';
+                    return \'<a href="',$SearchURL,\'">', loc('(pending [quant,_1,other ticket,other tickets])',$count), \'</a>';
                 }
             }
             else {
@@ -169,21 +186,6 @@ $COLUMN_MAP = {
         title     => 'Time Estimated', # loc
         value     => sub { return $_[0]->TimeEstimated }
     },
-    Requestors => {
-        title     => 'Requestors', # loc
-        attribute => 'Requestor.EmailAddress',
-        value     => sub { return $_[0]->Requestors->MemberEmailAddressesAsString }
-    },
-    Cc => {
-        title     => 'Cc', # loc
-        attribute => 'Cc.EmailAddress',
-        value     => sub { return $_[0]->Cc->MemberEmailAddressesAsString }
-    },
-    AdminCc => {
-        title     => 'AdminCc', # loc
-        attribute => 'AdminCc.EmailAddress',
-        value     => sub { return $_[0]->AdminCc->MemberEmailAddressesAsString }
-    },
     StartsRelative => {
         title     => 'Starts', # loc
         attribute => 'Starts',
@@ -205,7 +207,7 @@ $COLUMN_MAP = {
         value     => sub { 
             my $date = $_[0]->DueObj;
             # Highlight the date if it was due in the past, and it's still active
-            if ( $date && $date->Unix > 0 && $date->Diff < 0 && $_[0]->QueueObj->IsActiveStatus($_[0]->Status)) {
+            if ( $date && $date->IsSet && $date->Diff < 0 && $_[0]->QueueObj->IsActiveStatus($_[0]->Status)) {
                 return (\'<span class="overdue">' , $date->AgeAsString , \'</span>');
             } else {
                 return $date->AgeAsString;
@@ -264,21 +266,7 @@ $COLUMN_MAP = {
     KeyRequestors => {
         title     => 'Requestors', # loc
         attribute => 'Requestor.EmailAddress',
-        value => sub {
-            my $t = shift;
-            my @requestors = $t->Requestors->MemberEmailAddresses;
-            for my $email (@requestors)
-            {
-                my %key = RT::Crypt::GnuPG::GetKeyInfo($email);
-                if (!defined $key{'info'}) {
-                    $email .= ' ' . loc("(no pubkey!)");
-                }
-                elsif ($key{'info'}{'TrustLevel'} == 0) {
-                    $email .= ' ' . loc("(untrusted!)");
-                }
-            }
-            return join ', ', @requestors;
-        }
+        value     => sub { return \($m->scomp("/Elements/ShowPrincipal", Object => $_[0]->Requestor, PostUser => $trustSub ) ) }
     },
     KeyOwnerName => {
         title     => 'Owner', # loc
@@ -286,7 +274,7 @@ $COLUMN_MAP = {
         value     => sub {
             my $t = shift;
             my $name = $t->OwnerObj->Name;
-            my %key = RT::Crypt::GnuPG::GetKeyInfo($t->OwnerObj->EmailAddress);
+            my %key = RT::Crypt->GetKeyInfo( Key => $t->OwnerObj->EmailAddress );
             if (!defined $key{'info'}) {
                 $name .= ' '. loc("(no pubkey!)");
             }
@@ -297,11 +285,16 @@ $COLUMN_MAP = {
             return $name;
         }
     },
+    KeyOwner => {
+        title     => 'Owner', # loc
+        attribute => 'Owner',
+        value     => sub { return \($m->scomp("/Elements/ShowPrincipal", Object => $_[0]->OwnerObj, PostUser => $trustSub ) ) }
+    },
 
     # Everything from LINKTYPEMAP
     (map {
         $_ => { value => $LinkCallback->( $_ ) }
-    } keys %RT::Ticket::LINKTYPEMAP),
+    } keys %RT::Link::TYPEMAP),
 
     '_CLASS' => {
         value => sub { return $_[1] % 2 ? 'oddline' : 'evenline' }
@@ -328,20 +321,15 @@ $COLUMN_MAP = {
     $m->comp('/Elements/CustomerFields', 'ColumnMap'),
     $m->comp('/Elements/ServiceFields', 'ColumnMap'),
 };
-
-# if no GPG support, then KeyOwnerName and KeyRequestors fall back to the regular
-# versions
-if (RT->Config->Get('GnuPG')->{'Enable'}) {
-    require RT::Crypt::GnuPG;
-}
-else {
-    $COLUMN_MAP->{KeyOwnerName} = $COLUMN_MAP->{OwnerName};
-    $COLUMN_MAP->{KeyRequestors} = $COLUMN_MAP->{Requestors};
-}
 </%ONCE>
 <%init>
-$m->callback( COLUMN_MAP => $COLUMN_MAP, CallbackName => 'Once', CallbackOnce => 1 );
-# backward compatibility
-$m->callback( COLUMN_MAP => $COLUMN_MAP, CallbackName => 'ColumnMap' );
+# if no encryption support, then KeyOwnerName and KeyRequestors fall back to the regular
+# versions
+unless (RT->Config->Get('Crypt')->{'Enable'}) {
+    $COLUMN_MAP->{KeyOwnerName}  = $COLUMN_MAP->{OwnerName};
+    $COLUMN_MAP->{KeyRequestors} = $GenericMap->{Requestors};
+}
+
+$m->callback( GenericMap => $GenericMap, COLUMN_MAP => $COLUMN_MAP, CallbackName => 'Once', CallbackOnce => 1 );
 return GetColumnMapEntry( Map => $COLUMN_MAP, Name => $Name, Attribute => $Attr );
 </%init>
diff --git a/rt/share/html/Elements/RT__User/ColumnMap b/rt/share/html/Elements/RT__User/ColumnMap
index 9c3aa272f..3b9877c99 100644
--- a/rt/share/html/Elements/RT__User/ColumnMap
+++ b/rt/share/html/Elements/RT__User/ColumnMap
@@ -48,15 +48,10 @@
 <%ARGS>
 $Name
 $Attr => undef
+$GenericMap => {}
 </%ARGS>
 <%ONCE>
 my $COLUMN_MAP = {
-    id => {
-        title     => '#', # loc
-        attribute => 'id',
-        align     => 'right',
-        value     => sub { return $_[0]->id },
-    },
     Name => {
         title     => 'Name', # loc
         attribute => 'Name',
@@ -147,10 +142,14 @@ my $COLUMN_MAP = {
         attribute   => 'FreeformContactInfo',
         value       => sub { return $_[0]->FreeformContactInfo() },
     },
+    Disabled => {
+        title     => 'Status', # loc
+        value     => sub { return $_[0]->Disabled? $_[0]->loc('Disabled'): $_[0]->loc('Enabled') },
+    },
 };
 
 </%ONCE>
 <%INIT>
-$m->callback( COLUMN_MAP => $COLUMN_MAP, CallbackName => 'ColumnMap', CallbackOnce => 1 );
+$m->callback( GenericMap => $GenericMap, COLUMN_MAP => $COLUMN_MAP, CallbackName => 'ColumnMap', CallbackOnce => 1 );
 return GetColumnMapEntry( Map => $COLUMN_MAP, Name => $Name, Attribute => $Attr );
 </%INIT>
diff --git a/rt/share/html/Elements/Refresh b/rt/share/html/Elements/Refresh
index 9a4448143..655d1b867 100755
--- a/rt/share/html/Elements/Refresh
+++ b/rt/share/html/Elements/Refresh
@@ -56,7 +56,7 @@
 % if  ( $Default && ($value == $Default)) {
 selected="selected"
 % }
-><&|/l, $value/60 &>Refresh this page every [_1] minutes.</&></option>
+><&|/l, $value/60 &>Refresh this page every [quant,_1,minute,minutes].</&></option>
 %}
 </select>
 
diff --git a/rt/share/html/Elements/SelectBoolean b/rt/share/html/Elements/SelectBoolean
index 79283da78..02b49e747 100755
--- a/rt/share/html/Elements/SelectBoolean
+++ b/rt/share/html/Elements/SelectBoolean
@@ -63,9 +63,9 @@ $False => loc("isn't")
 my $TrueDefault  = '';
 my $FalseDefault = '';
 if ($Default && $Default !~ /true/i) {
-	$FalseDefault = 'selected="selected"';
+    $FalseDefault = 'selected="selected"';
 }
 else {
-	$TrueDefault = 'selected="selected"';
+    $TrueDefault = 'selected="selected"';
 }
 </%INIT>
diff --git a/rt/share/html/Elements/SelectCustomFieldValue b/rt/share/html/Elements/SelectCustomFieldValue
index 38f0f6205..02a95c27b 100755
--- a/rt/share/html/Elements/SelectCustomFieldValue
+++ b/rt/share/html/Elements/SelectCustomFieldValue
@@ -45,19 +45,21 @@
 %# those contributions and any derivatives thereof.
 %#
 %# END BPS TAGGED BLOCK }}}
-% $m->callback( Name => $Name, CustomField => $CustomField );
+% $m->callback( Name => $Name, CustomField => $CustomField, Default => \$Default );
+% $Default = "" unless defined $Default;
 % if ($CustomField->Type =~ /Select/i) {
 % my $values = $CustomField->Values;
 <select name="<%$Name%>">
 <option value="" selected="selected">-</option>
 <option value="NULL"><&|/l&>(no value)</&></option>
 % while (my $value = $values->Next) {
-<option value="<%$value->Name%>"><%$value->Name%></option>
+<option value="<%$value->Name%>"<% ($value->Name eq $Default) ? q[ selected="selected"] : ''%>><%$value->Name%></option>
 % }
 </select>
-% }
-% elsif ( $CustomField->Type eq 'Autocomplete' )  {
-<input type="text" id="CF-<% $CustomField->id %>" name="<% $Name %>" size="20" />
+% } elsif ($CustomField->Type =~ /^Date(Time)?$/) {
+<& /Elements/SelectDate, ShowTime => ($1 ? 1 : 0), Name => $Name, Value => $Default &>
+% } elsif ( $CustomField->Type eq 'Autocomplete' )  {
+<input type="text" id="CF-<% $CustomField->id %>" name="<% $Name %>" size="20" value="<% $Default %>" />
 <script type="text/javascript">
 % my @options;
 % my $values = $CustomField->Values;
@@ -70,9 +72,10 @@
 jQuery('#'+'CF-' + <% $CustomField->id %>).autocomplete({ source: <% JSON::to_json(\@options) |n %> });
 </script>
 % } else {
-<input name="<%$Name%>" size="20" />
+<input name="<%$Name%>" size="20" value="<% $Default %>" type="text" />
 % }
 <%args>
 $Name => undef
-$CustomField =>undef
+$CustomField => undef
+$Default => undef
 </%args>
diff --git a/rt/share/html/Elements/SelectDate b/rt/share/html/Elements/SelectDate
index 14835272b..1fd196843 100755
--- a/rt/share/html/Elements/SelectDate
+++ b/rt/share/html/Elements/SelectDate
@@ -47,7 +47,7 @@
 %# END BPS TAGGED BLOCK }}}
 %# in PageLayout instead, once <% include('/elements/init_calendar.html') |n %>
 % $m->callback( %ARGS, Name => $Name, CallbackName => 'BeforeDateInput' );
-<input type="text" class="ui-datepicker<% $ShowTime ? ' withtime' : '' %>" id="<% $Name %>" name="<% $Name %>" value="<% $Value %>" size="<% $Size %>" />
+<input type="text" class="datepicker<% $ShowTime ? ' withtime' : '' %>" id="<% $Name %>" name="<% $Name %>" value="<% $Value %>" size="<% $Size %>" />
 <IMG SRC="<%$fsurl%>images/calendar.png" ID="<% $Name %>_date_button" STYLE="cursor: pointer" TITLE="Select date">
 % $m->callback( %ARGS, Name => $Name, CallbackName => 'AfterDateInput' );
 <script type="text/javascript">
@@ -63,23 +63,21 @@ Calendar.setup({
 });
 </script>
 <%init>
-unless ((defined $Default) or 
-	($current <= 0)) {
-	my ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) =
-                                            localtime($current);
-        $Default = sprintf("%04d-%02d-%02d %02d:%02d",                         
-                           $year+1900,$mon+1,$mday,                            
-                           $hour,$min);   
+unless ((defined $Default) or ($current <= 0)) {
+    my ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) =
+                                           localtime($current);
+    $Default = sprintf("%04d-%02d-%02d %02d:%02d",
+                       $year+1900,$mon+1,$mday,
+                       $hour,$min);
 }
 $Value = $Value || $Default;
 
 unless ($Name) {
-	$Name = $menu_prefix. "_Date";
+    $Name = $menu_prefix. "_Date";
 }
 </%init>
 
 <%args>
-
 $ShowTime => 1
 $menu_prefix=>''
 $current=>time
diff --git a/rt/share/html/Elements/SelectDateRelation b/rt/share/html/Elements/SelectDateRelation
index 6c662fa69..74ae9a163 100755
--- a/rt/share/html/Elements/SelectDateRelation
+++ b/rt/share/html/Elements/SelectDateRelation
@@ -55,6 +55,6 @@
 $Name => undef
 $Default => undef
 $Before => loc('before')
-$On => 	loc('on')
+$On => loc('on')
 $After => loc('after')
 </%ARGS>
diff --git a/rt/share/html/Elements/SelectLang b/rt/share/html/Elements/SelectLang
index 9ba09f8b2..cf4d2971d 100755
--- a/rt/share/html/Elements/SelectLang
+++ b/rt/share/html/Elements/SelectLang
@@ -59,11 +59,9 @@
 </select>
 <%ARGS>
 $ShowNullOption => 1
-$ShowAllQueues => 1
 $Name => undef
 $Verbose => undef
 $Default => 0
-$Lite => 0
 </%ARGS>
 
 <%ONCE>
diff --git a/rt/share/html/Elements/SelectLinkType b/rt/share/html/Elements/SelectLinkType
deleted file mode 100755
index 5d70f04e4..000000000
--- a/rt/share/html/Elements/SelectLinkType
+++ /dev/null
@@ -1,57 +0,0 @@
-%# BEGIN BPS TAGGED BLOCK {{{
-%#
-%# COPYRIGHT:
-%#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
-%#                                          <sales@bestpractical.com>
-%#
-%# (Except where explicitly superseded by other copyright notices)
-%#
-%#
-%# LICENSE:
-%#
-%# This work is made available to you under the terms of Version 2 of
-%# the GNU General Public License. A copy of that license should have
-%# been provided with this software, but in any event can be snarfed
-%# from www.gnu.org.
-%#
-%# This work is distributed in the hope that it will be useful, but
-%# WITHOUT ANY WARRANTY; without even the implied warranty of
-%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
-%# General Public License for more details.
-%#
-%# You should have received a copy of the GNU General Public License
-%# along with this program; if not, write to the Free Software
-%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
-%# 02110-1301 or visit their web page on the internet at
-%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-%#
-%#
-%# CONTRIBUTION SUBMISSION POLICY:
-%#
-%# (The following paragraph is not intended to limit the rights granted
-%# to you to modify and distribute this software under the terms of
-%# the GNU General Public License and is only of importance to you if
-%# you choose to contribute your changes and enhancements to the
-%# community by submitting them to Best Practical Solutions, LLC.)
-%#
-%# By intentionally submitting any modifications, corrections or
-%# derivatives to this work, or any other work intended for use with
-%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-%# you are the copyright holder for those contributions and you grant
-%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
-%# royalty-free, perpetual, license to use, copy, create derivative
-%# works based on those contributions, and sublicense and distribute
-%# those contributions and any derivatives thereof.
-%#
-%# END BPS TAGGED BLOCK }}}
-<select name="<%$Name%>">
-<option <% ($Default eq 'MemberOf') ? 'selected="selected"' : '' %> value="MemberOf"><&|/l&>Member of</&></option>
-<option <% ($Default eq 'DependsOn') ? 'selected="selected"' : '' %> value="DependsOn"><&|/l&>Depends on</&></option>
-<option <% ($Default eq 'RefersTo') ? 'selected="selected"' : '' %> value="RefersTo"><&|/l&>Refers to</&></option>
-</select>
-
-<%ARGS>
-$Name => "LinkType"
-$Default => ''
-</%ARGS>
diff --git a/rt/share/html/Elements/SelectMatch b/rt/share/html/Elements/SelectMatch
index 65e108da0..d76cfbba7 100755
--- a/rt/share/html/Elements/SelectMatch
+++ b/rt/share/html/Elements/SelectMatch
@@ -68,15 +68,15 @@ my $LikeDefault='';
 my $NotLikeDefault ='';
 
 if ($Default && $Default =~ /false|!=/i) {
-	$FalseDefault = qq[ selected="selected"];
+    $FalseDefault = qq[ selected="selected"];
 }
 elsif ($Default && $Default =~ /true|=/i) {
-	$TrueDefault = qq[ selected="selected"];
-} 
+    $TrueDefault = qq[ selected="selected"];
+}
 elsif ($Default && $Default =~ /notlike|NOT LIKE/i) {
-	$NotLikeDefault = qq[ selected="selected"];
+    $NotLikeDefault = qq[ selected="selected"];
 }
 else {
-	$LikeDefault = qq[ selected="selected"];
+    $LikeDefault = qq[ selected="selected"];
 }
 </%INIT>
diff --git a/rt/share/html/Elements/SelectObject b/rt/share/html/Elements/SelectObject
new file mode 100644
index 000000000..5952ce26a
--- /dev/null
+++ b/rt/share/html/Elements/SelectObject
@@ -0,0 +1,141 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+% if ($Lite) {
+%     my $d = $ObjectType->new($session{'CurrentUser'});
+%     $d->Load($Default);
+<input name="<%$Name%>" size="25" value="<%$d->Name%>" class="<%$Class%>" />
+% }
+% else {
+<select name="<%$Name%>" <% ($Multiple) ? qq{multiple="multiple" size="$Size"} : '' |n%> <% ($OnChange) ? 'onchange="'.$OnChange.'"' : '' |n %> class="<%$Class%>">
+%     if ($ShowNullOption) {
+  <option value=""><% $DefaultLabel %></option>
+%     }
+%     for my $object (@{$session{$cache_key}{objects}}) {
+  <option value="<% ($NamedValues ? $object->{Name} : $object->{Id}) %>"\
+% if ($object->{Id} eq ($Default||'') || $object->{Name} eq ($Default||'')) {
+ selected="selected"\
+% }
+><%$object->{Name}%>\
+%             if ($Verbose and $object->{Description}) {
+ (<%$object->{Description}%>)\
+%             }
+</option>
+%     }
+</select>
+% }
+<%args>
+$ObjectType
+$CheckRight => undef
+$ShowNullOption => 1
+$ShowAll => 1
+$Name => undef
+$Verbose => undef
+$NamedValues => 0
+$DefaultLabel => "-"
+$Default => 0
+$Lite => 0
+$OnChange => undef
+$Multiple => 0
+$Size => 6
+$Class => ""
+$CacheNeedsUpdate => undef
+</%args>
+<%init>
+$ObjectType = "RT::$ObjectType" unless $ObjectType =~ /::/;
+$Class    ||= "select-" . CSSClass("\L$1") if $ObjectType =~ /RT::(.+)$/;
+
+my $cache_key = join "---", "SelectObject", $ObjectType,
+    $session{'CurrentUser'}->Id, $CheckRight || "", $ShowAll;
+
+if ( defined $session{$cache_key} && ref $session{$cache_key} eq 'ARRAY') {
+    delete $session{$cache_key};
+}
+if ( defined $session{$cache_key} && defined $CacheNeedsUpdate &&
+     $session{$cache_key}{lastupdated} <= $CacheNeedsUpdate ) {
+    delete $session{$cache_key};
+}
+
+if ( not defined $session{$cache_key} and not $Lite ) {
+    my $collection = "${ObjectType}s"->new($session{'CurrentUser'});
+    $collection->UnLimit;
+
+    $m->callback( CallbackName => 'ModifyCollection', ARGSRef => \%ARGS,
+                  Collection => $collection, ObjectType => $ObjectType );
+
+    if ( $Default ) {
+        my $object = $ObjectType->new($session{'CurrentUser'});
+        $object->Load( $Default );
+        unless ( $ShowAll
+                 or not $CheckRight
+                 or $session{CurrentUser}->HasRight( Object => $object, Right => $CheckRight ) )
+        {
+            if ( $object->id ) {
+                push @{$session{$cache_key}{objects}}, {
+                    Id          => $object->id,
+                    Name        => '#' . $object->id,
+                    Description => '#' . $object->id,
+                };
+            }
+        }
+    }
+
+    while (my $object = $collection->Next) {
+        if ($ShowAll
+            or not $CheckRight
+            or $session{CurrentUser}->HasRight( Object => $object, Right => $CheckRight ))
+        {
+            push @{$session{$cache_key}{objects}}, {
+                Id          => $object->Id,
+                Name        => $object->Name,
+                Description => $object->_Accessible("Description" => "read") ? $object->Description : undef,
+            };
+        }
+    }
+    $session{$cache_key}{lastupdated} = time();
+}
+</%init>
diff --git a/rt/share/html/Elements/SelectOwnerAutocomplete b/rt/share/html/Elements/SelectOwnerAutocomplete
index d54bce39d..95c0f2c53 100644
--- a/rt/share/html/Elements/SelectOwnerAutocomplete
+++ b/rt/share/html/Elements/SelectOwnerAutocomplete
@@ -86,7 +86,7 @@ my $query = $m->comp('/Elements/QueryString',
                 }
                 else {
                     jQuery.ajax({
-                        url: <% RT->Config->Get('WebPath')|n,j%>+"/Helpers/Autocomplete/Owners?"+<% $query|n,j %>,
+                        url: RT.Config.WebPath + "/Helpers/Autocomplete/Owners?"+<% $query|n,j %>,
                         dataType: "json",
                         data: request,
                         success: function( data ) {
diff --git a/rt/share/html/Elements/SelectOwnerDropdown b/rt/share/html/Elements/SelectOwnerDropdown
index acd8bc964..60e9cde7e 100644
--- a/rt/share/html/Elements/SelectOwnerDropdown
+++ b/rt/share/html/Elements/SelectOwnerDropdown
@@ -49,10 +49,6 @@
 %if ($DefaultValue) {
 <option value=""<% !$Default ? qq[ selected="selected"] : '' |n %>><%$DefaultLabel |n%></option>
 %}
-% $Default = 0 unless defined $Default && $Default =~ /^\d+$/;
-% my @formatednames = sort {lc $a->[1] cmp lc $b->[1]} map {[$_, $m->scomp('/Elements/ShowUser', User => $_)]} grep { $_->id != RT->Nobody->id } @users;
-% my $nobody = [RT->Nobody, $m->scomp('/Elements/ShowUser', User => RT->Nobody)];
-% unshift @formatednames, $nobody;
 %foreach my $UserRef ( @formatednames)  {
 %my $User = $UserRef->[0];
 <option <% ( $User->Id == $Default) ? qq[ selected="selected"] : '' |n %>
@@ -61,7 +57,7 @@
 %} elsif ($ValueAttribute eq 'Name') {
     value="<%$User->Name%>"
 %}
-><% $UserRef->[1] |n %></option>
+><% $UserRef->[1] %></option>
 %}
 </select>
 <%INIT>
@@ -71,6 +67,7 @@ my $isSU = $session{CurrentUser}
     ->HasRight( Right => 'SuperUser', Object => $RT::System );
 foreach my $object (@$Objects) {
     my $Users = RT::Users->new( $session{CurrentUser} );
+    $Users->LimitToPrivileged;
     $Users->WhoHaveRight(
         Right               => 'OwnTicket',
         Object              => $object,
@@ -81,12 +78,35 @@ foreach my $object (@$Objects) {
         $user_uniq_hash{ $User->Id() } = $User;
     }
 }
+
+my $dropdown_limit = 50;
+$m->callback( CallbackName => 'ModifyDropdownLimit', DropdownLimit => \$dropdown_limit );
+
+if (keys(%user_uniq_hash) > $dropdown_limit ) {
+    if ($Objects->[0]->id) {
+        my $desc = $Objects->[0]->RecordType." ".$Objects->[0]->id;
+        RT->Logger->notice("More than $dropdown_limit possible Owners found for $desc; switching to autocompleter.  See the \$AutocompleteOwners configuration option");
+    }
+    $m->comp("/Elements/SelectOwnerAutocomplete", %ARGS);
+    return;
+}
+
 if ($Default && $Default != RT->Nobody->id && !$user_uniq_hash{$Default}) {
     $user_uniq_hash{$Default} = RT::User->new($session{CurrentUser});
     $user_uniq_hash{$Default}->Load($Default);
 }
+$Default = 0 unless defined $Default && $Default =~ /^\d+$/;
+
+my @formatednames = sort {lc $a->[1] cmp lc $b->[1]}
+                     map {[$_, $_->Format]}
+                    grep { $_->id != RT->Nobody->id }
+                  values %user_uniq_hash;
+
+my $nobody_user = RT::User->new( $session{CurrentUser} );
+$nobody_user->Load( RT->Nobody->id );
+my $nobody = [$nobody_user, $nobody_user->Format];
+unshift @formatednames, $nobody;
 
-my @users = values %user_uniq_hash;
 </%INIT>
 
 <%ARGS>
diff --git a/rt/share/html/Elements/SelectQueue b/rt/share/html/Elements/SelectQueue
index 76440d124..ae645a773 100755
--- a/rt/share/html/Elements/SelectQueue
+++ b/rt/share/html/Elements/SelectQueue
@@ -45,92 +45,14 @@
 %# those contributions and any derivatives thereof.
 %#
 %# END BPS TAGGED BLOCK }}}
-% if ($Lite) {
-%     my $d = RT::Queue->new($session{'CurrentUser'});
-%     $d->Load($Default);
-<input name="<%$Name%>" size="25" value="<%$d->Name%>" class="<%$Class%>" />
-% }
-% else {
-<select name="<%$Name%>" <% ($Multiple) ? qq{multiple="multiple" size="$Size"} : '' |n%> <% ($OnChange) ? 'onchange="'.$OnChange.'"' : '' |n %> class="<%$Class%>">
-%     if ($ShowNullOption) {
-  <option value=""><% $DefaultLabel %></option>
-%     }
-%     for my $queue (@{$session{$cache_key}{queues}}) {
-  <option value="<% ($NamedValues ? $queue->{Name} : $queue->{Id}) %>"\
-% if ($queue->{Id} eq ($Default||'') || $queue->{Name} eq ($Default||'')) {
- selected="selected"\
-% }
-><%$queue->{Name}%>\
-%             if ($Verbose and $queue->{Description}) {
- (<%$queue->{Description}%>)\
-%             }
-</option>
-%     }
-</select>
-% }
+<& SelectObject,
+    %ARGS,
+    ObjectType  => "Queue",
+    CheckRight  => $CheckQueueRight,
+    ShowAll     => $ShowAllQueues,
+    CacheNeedsUpdate => RT->System->QueueCacheNeedsUpdate,
+    &>
 <%args>
 $CheckQueueRight => 'CreateTicket'
-$ShowNullOption => 1
 $ShowAllQueues => 1
-$Name => undef
-$Verbose => undef
-$NamedValues => 0
-$DefaultLabel => "-"
-$Default => 0
-$Lite => 0
-$OnChange => undef
-$Multiple => 0
-$Size => 6
-$Class => 'select-queue'
 </%args>
-<%init>
-my $cache_key = "SelectQueue---"
-                . $session{'CurrentUser'}->Id
-                . "---$CheckQueueRight---$ShowAllQueues";
-
-if ( defined $session{$cache_key} && ref $session{$cache_key} eq 'ARRAY') {
-    delete $session{$cache_key};
-}
-if ( defined $session{$cache_key} &&
-     $session{$cache_key}{lastupdated} <= RT->System->QueueCacheNeedsUpdate ) {
-    delete $session{$cache_key};
-}
-
-if ( defined $session{$cache_key} && ref $session{$cache_key} eq 'ARRAY') {
-    delete $session{$cache_key};
-}
-if ( defined $session{$cache_key} &&
-     $session{$cache_key}{lastupdated} <= RT->System->QueueCacheNeedsUpdate ) {
-    delete $session{$cache_key};
-}
-
-if ( not defined $session{$cache_key} and not $Lite ) {
-    my $q = RT::Queues->new($session{'CurrentUser'});
-    $q->UnLimit;
-
-    if ( $Default ) {
-        my $d = RT::Queue->new($session{'CurrentUser'});
-        $d->Load($Default);
-        unless ( $d->CurrentUserHasRight('SeeQueue') ) {
-            if ( $d->id ) {
-                push @{$session{$cache_key}{queues}}, {
-                    Id          => $d->id,
-                    Name        => '#' . $d->id,
-                    Description => '#' . $d->id,
-                };
-            }
-        }
-    }
-
-    while (my $queue = $q->Next) {
-        if ($ShowAllQueues || $queue->CurrentUserHasRight($CheckQueueRight)) {
-            push @{$session{$cache_key}{queues}}, {
-                Id          => $queue->Id,
-                Name        => $queue->Name,
-                Description => $queue->Description,
-            };
-        }
-    }
-    $session{$cache_key}{lastupdated} = time();
-}
-</%init>
diff --git a/rt/share/html/Elements/SelectSortOrder b/rt/share/html/Elements/SelectSortOrder
deleted file mode 100755
index 0075df61d..000000000
--- a/rt/share/html/Elements/SelectSortOrder
+++ /dev/null
@@ -1,65 +0,0 @@
-%# BEGIN BPS TAGGED BLOCK {{{
-%#
-%# COPYRIGHT:
-%#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
-%#                                          <sales@bestpractical.com>
-%#
-%# (Except where explicitly superseded by other copyright notices)
-%#
-%#
-%# LICENSE:
-%#
-%# This work is made available to you under the terms of Version 2 of
-%# the GNU General Public License. A copy of that license should have
-%# been provided with this software, but in any event can be snarfed
-%# from www.gnu.org.
-%#
-%# This work is distributed in the hope that it will be useful, but
-%# WITHOUT ANY WARRANTY; without even the implied warranty of
-%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
-%# General Public License for more details.
-%#
-%# You should have received a copy of the GNU General Public License
-%# along with this program; if not, write to the Free Software
-%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
-%# 02110-1301 or visit their web page on the internet at
-%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-%#
-%#
-%# CONTRIBUTION SUBMISSION POLICY:
-%#
-%# (The following paragraph is not intended to limit the rights granted
-%# to you to modify and distribute this software under the terms of
-%# the GNU General Public License and is only of importance to you if
-%# you choose to contribute your changes and enhancements to the
-%# community by submitting them to Best Practical Solutions, LLC.)
-%#
-%# By intentionally submitting any modifications, corrections or
-%# derivatives to this work, or any other work intended for use with
-%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-%# you are the copyright holder for those contributions and you grant
-%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
-%# royalty-free, perpetual, license to use, copy, create derivative
-%# works based on those contributions, and sublicense and distribute
-%# those contributions and any derivatives thereof.
-%#
-%# END BPS TAGGED BLOCK }}}
-<select name="<%$Name%>">
-%foreach my $order (@orders) {
-<option value="<%$order%>"<%$order eq $Default && qq[ selected="selected"] |n %>>
-<% shift @order_names %>
-</option>
-% }
-</select>
-
-<%INIT>
-my @orders = qw (ASC DESC);
-my @order_names = (loc('Ascending'), loc('Descending'));
-
-</%INIT>
-
-<%ARGS>
-$Name => 'SortOrder'
-$Default => 'ASC'
-</%ARGS>
diff --git a/rt/share/html/Elements/SelectStatus b/rt/share/html/Elements/SelectStatus
index 3c833d85c..faae3dc3d 100755
--- a/rt/share/html/Elements/SelectStatus
+++ b/rt/share/html/Elements/SelectStatus
@@ -70,39 +70,35 @@
 my %statuses_by_lifecycle;
 if ( @Statuses ) {
     $statuses_by_lifecycle{''} = \@Statuses;
-}
-elsif ( $TicketObj ) {
-    my @status;
-    my $current = $TicketObj->Status;
-    push @status, $current;
-
-    my $lifecycle = $TicketObj->QueueObj->Lifecycle;
+} else {
+    if ( $Object ) {
+        my $lifecycle = $Object->LifecycleObj;
+        if ($Object->_Accessible("Status", "read")) {
+            my $current = $Object->Status;
+            my @status;
+            push @status, $current;
 
-    my %has = ();
-    foreach my $next ( $lifecycle->Transitions( $current ) ) {
-        my $check = $lifecycle->CheckRight( $current => $next );
-        $has{ $check } = $TicketObj->CurrentUserHasRight( $check )
-            unless exists $has{ $check };
-        push @status, $next if $has{ $check };
+            my %has = ();
+            foreach my $next ( $lifecycle->Transitions( $current ) ) {
+                my $check = $lifecycle->CheckRight( $current => $next );
+                $has{ $check } = $Object->CurrentUserHasRight( $check )
+                    unless exists $has{ $check };
+                push @status, $next if $has{ $check };
+            }
+            $statuses_by_lifecycle{$lifecycle->Name} = \@status;
+        } else {
+            $statuses_by_lifecycle{$lifecycle->Name} = [ $lifecycle->Transitions('') ];
+        }
     }
-    $statuses_by_lifecycle{$lifecycle->Name} = \@status;
-}
-elsif ( $QueueObj ) {
-    my $lifecycle = $QueueObj->Lifecycle;
-    $statuses_by_lifecycle{$lifecycle->Name} = [ $lifecycle->Transitions('') ];
-} elsif ( %Queues ) {
-    for my $id (keys %Queues) {
-        my $queue = RT::Queue->new($session{'CurrentUser'});
-        $queue->Load($id);
-        if ($queue->id) {
-            my $lifecycle = $queue->Lifecycle;
+    for my $lifecycle ( @Lifecycles ) {
+        $statuses_by_lifecycle{$lifecycle->Name} ||= [ $lifecycle->Valid ];
+    }
+
+    if (not keys %statuses_by_lifecycle) {
+        for my $lifecycle (map { RT::Lifecycle->Load($_) } RT::Lifecycle->List($Type)) {
             $statuses_by_lifecycle{$lifecycle->Name} = [ $lifecycle->Valid ];
         }
     }
-} else {
-    for my $lifecycle (map { RT::Lifecycle->Load($_) } RT::Lifecycle->List) {
-        $statuses_by_lifecycle{$lifecycle->Name} = [ $lifecycle->Valid ];
-    }
 }
 
 if (keys %statuses_by_lifecycle) {
@@ -132,11 +128,11 @@ my $group_by_lifecycle = keys %statuses_by_lifecycle > 1;
 </%INIT>
 <%ARGS>
 $Name => undef
+$Type => undef,
 
 @Statuses => ()
-$TicketObj => undef
-$QueueObj => undef
-%Queues => ()
+$Object => undef,
+@Lifecycles => (),
 
 $Default => ''
 $SkipDeleted => 0
diff --git a/rt/share/html/Elements/SelectTicketSortBy b/rt/share/html/Elements/SelectTicketSortBy
deleted file mode 100755
index d06692a80..000000000
--- a/rt/share/html/Elements/SelectTicketSortBy
+++ /dev/null
@@ -1,62 +0,0 @@
-%# BEGIN BPS TAGGED BLOCK {{{
-%#
-%# COPYRIGHT:
-%#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
-%#                                          <sales@bestpractical.com>
-%#
-%# (Except where explicitly superseded by other copyright notices)
-%#
-%#
-%# LICENSE:
-%#
-%# This work is made available to you under the terms of Version 2 of
-%# the GNU General Public License. A copy of that license should have
-%# been provided with this software, but in any event can be snarfed
-%# from www.gnu.org.
-%#
-%# This work is distributed in the hope that it will be useful, but
-%# WITHOUT ANY WARRANTY; without even the implied warranty of
-%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
-%# General Public License for more details.
-%#
-%# You should have received a copy of the GNU General Public License
-%# along with this program; if not, write to the Free Software
-%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
-%# 02110-1301 or visit their web page on the internet at
-%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-%#
-%#
-%# CONTRIBUTION SUBMISSION POLICY:
-%#
-%# (The following paragraph is not intended to limit the rights granted
-%# to you to modify and distribute this software under the terms of
-%# the GNU General Public License and is only of importance to you if
-%# you choose to contribute your changes and enhancements to the
-%# community by submitting them to Best Practical Solutions, LLC.)
-%#
-%# By intentionally submitting any modifications, corrections or
-%# derivatives to this work, or any other work intended for use with
-%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-%# you are the copyright holder for those contributions and you grant
-%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
-%# royalty-free, perpetual, license to use, copy, create derivative
-%# works based on those contributions, and sublicense and distribute
-%# those contributions and any derivatives thereof.
-%#
-%# END BPS TAGGED BLOCK }}}
-<select name="<%$Name%>">
-% foreach my $field (@sortfields) {
-<option value="<%$field%>"<% $field eq $Default && qq[ selected="selected"] |n%>><% loc($field) %></option>
-% }
-</select>
-
-<%INIT>
-my $tickets = RT::Tickets->new($session{'CurrentUser'});
-my @sortfields = $tickets->SortFields();
-
-</%INIT>
-<%ARGS>
-$Name => 'SortTicketsBy'
-$Default => 'id'
-</%ARGS>
diff --git a/rt/share/html/Elements/SelectTicketTypes b/rt/share/html/Elements/SelectTicketTypes
deleted file mode 100755
index cecf61729..000000000
--- a/rt/share/html/Elements/SelectTicketTypes
+++ /dev/null
@@ -1,58 +0,0 @@
-%# BEGIN BPS TAGGED BLOCK {{{
-%#
-%# COPYRIGHT:
-%#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
-%#                                          <sales@bestpractical.com>
-%#
-%# (Except where explicitly superseded by other copyright notices)
-%#
-%#
-%# LICENSE:
-%#
-%# This work is made available to you under the terms of Version 2 of
-%# the GNU General Public License. A copy of that license should have
-%# been provided with this software, but in any event can be snarfed
-%# from www.gnu.org.
-%#
-%# This work is distributed in the hope that it will be useful, but
-%# WITHOUT ANY WARRANTY; without even the implied warranty of
-%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
-%# General Public License for more details.
-%#
-%# You should have received a copy of the GNU General Public License
-%# along with this program; if not, write to the Free Software
-%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
-%# 02110-1301 or visit their web page on the internet at
-%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-%#
-%#
-%# CONTRIBUTION SUBMISSION POLICY:
-%#
-%# (The following paragraph is not intended to limit the rights granted
-%# to you to modify and distribute this software under the terms of
-%# the GNU General Public License and is only of importance to you if
-%# you choose to contribute your changes and enhancements to the
-%# community by submitting them to Best Practical Solutions, LLC.)
-%#
-%# By intentionally submitting any modifications, corrections or
-%# derivatives to this work, or any other work intended for use with
-%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-%# you are the copyright holder for those contributions and you grant
-%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
-%# royalty-free, perpetual, license to use, copy, create derivative
-%# works based on those contributions, and sublicense and distribute
-%# those contributions and any derivatives thereof.
-%#
-%# END BPS TAGGED BLOCK }}}
-<select name="<%$Name%>">
-%foreach (@Types) {
-<option value="<% $_ %>"<% ($_ eq $Default) && qq[ selected="selected"] |n %>><% loc($_) %>
-%}
-</select>
-
-<%ARGS>
-$Name => 'TickType'
-$Default => undef
-@Types => qw(Approval Ticket)
-</%ARGS>
diff --git a/rt/share/html/Elements/SelectTimeUnits b/rt/share/html/Elements/SelectTimeUnits
index 660e5c7fa..da5376b5d 100755
--- a/rt/share/html/Elements/SelectTimeUnits
+++ b/rt/share/html/Elements/SelectTimeUnits
@@ -46,17 +46,17 @@
 %#
 %# END BPS TAGGED BLOCK }}}
 <select class="TimeUnits" id="<% $Name %>" name="<% $Name %>">
-<option value="minutes" <% $HoursDefault ? '' : 'selected="selected"' |n%>>
+<option value="minutes" <% $Default eq 'minutes' ? 'selected="selected"' : '' |n%>>
     <% loc('Minutes') %>
 </option>
-<option value="hours"   <% $HoursDefault ? 'selected="selected"' : '' |n%>>
+<option value="hours"   <% $Default eq 'hours' ? 'selected="selected"' : '' |n%>>
     <% loc('Hours') %>
 </option>
 </select>
 <%INIT>
 $Name .= '-TimeUnits' unless $Name =~ /-TimeUnits$/io;
-my $HoursDefault = RT->Config->Get('DefaultTimeUnitsToHours', $session{'CurrentUser'});
 </%INIT>
 <%ARGS>
 $Name => ''
+$Default => RT->Config->Get('DefaultTimeUnitsToHours', $session{'CurrentUser'}) ? 'hours' : 'minutes'
 </%ARGS>
diff --git a/rt/share/html/Elements/ShowCustomFieldCustomGroupings b/rt/share/html/Elements/ShowCustomFieldCustomGroupings
new file mode 100644
index 000000000..dfce725b2
--- /dev/null
+++ b/rt/share/html/Elements/ShowCustomFieldCustomGroupings
@@ -0,0 +1,78 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<%perl>
+for my $group ( @Groupings ) {
+    my %grouping_args = (
+        title => $group? loc($group) : loc('Custom Fields'),
+        class => $css_class .' '. ($group? CSSClass("$css_class-$group") : ''),
+        hide_empty => 1,
+        title_href => $title_href ? "$title_href?id=".$Object->id.($group?";Grouping=".$m->interp->apply_escapes($group,'u')."#".CSSClass("$css_class-$group") : "#".$css_class) : undef,
+        %$TitleBoxARGS,
+    );
+    $m->callback( CallbackName => 'TitleBox', Object => $Object, Grouping => $group, ARGSRef => \%grouping_args );
+</%perl>
+<&| /Widgets/TitleBox, %grouping_args &>
+<& ShowCustomFields, %ARGS, Object => $Object, Grouping => $group &>
+</&>
+% }
+<%ARGS>
+$Object
+$title_href => ""
+@Groupings => ()
+</%ARGS>
+<%INIT>
+my $css_class = lc(ref($Object)||$Object);
+$css_class =~ s/^rt:://;
+$css_class =~ s/::/-/g;
+$css_class = CSSClass($css_class);
+$css_class .= '-info-cfs';
+
+my $TitleBoxARGS = delete $ARGS{TitleBoxARGS} || {};
+
+@Groupings = (RT::CustomField->CustomGroupings( $Object ), '') unless @Groupings;
+</%INIT>
diff --git a/rt/share/html/Elements/ShowCustomFieldImage b/rt/share/html/Elements/ShowCustomFieldImage
index 6df80cc0e..f5a1886e9 100644
--- a/rt/share/html/Elements/ShowCustomFieldImage
+++ b/rt/share/html/Elements/ShowCustomFieldImage
@@ -46,7 +46,7 @@
 %#
 %# END BPS TAGGED BLOCK }}}
 %    my $url = RT->Config->Get('WebPath') . "/Download/CustomFieldValue/".$Object->Id.'/'.$m->interp->apply_escapes($Object->Content, 'u');
-<a href="<% $url %>"><% $Object->Content %></a>
+<a href="<% $url %>"><% $Object->Content %></a><br>
 <img type="<% $Object->ContentType %>" height="64" src="<% $url %>" align="middle" />
 <%ARGS>
 $Object
diff --git a/rt/share/html/Elements/ShowCustomFields b/rt/share/html/Elements/ShowCustomFields
index 75e302bd3..d8e6acf5b 100644
--- a/rt/share/html/Elements/ShowCustomFields
+++ b/rt/share/html/Elements/ShowCustomFields
@@ -45,7 +45,8 @@
 %# those contributions and any derivatives thereof.
 %#
 %# END BPS TAGGED BLOCK }}}
-% $m->callback( CallbackName => 'BeforeCustomFields' );
+% $m->callback( CallbackName => 'BeforeCustomFields', Object => $Object,
+%               Grouping => $Grouping, ARGSRef => \%ARGS, CustomFields => $CustomFields, Table => $Table );
 % if ($Table) {
 <table>
 % }
@@ -54,6 +55,7 @@
 %   while ( my $CustomField = $set->Next ) {
 %     my $Values = $Object->CustomFieldValues( $CustomField->Id );
 %     my $count = $Values->Count;
+%     next if $HideEmpty and not $count;
 %     next if $count == 0 and $CustomField->Disabled;
   <tr id="CF-<%$CustomField->id%>-ShowRow">
     <td class="label"><% $CustomField->Name %>:</td>
@@ -72,19 +74,23 @@
 </ul>
 %     }
     </td>
+% $m->callback( CallbackName => 'AfterCustomFieldValue', CustomField => $CustomField,
+%               Object => $Object, Grouping => $Grouping, Table => $Table );
   </tr>
 %   }
 % }
 % if ($Table) {
 </table>
 % }
-% $m->callback( CallbackName => 'AfterCustomFields', Object => $Object );
+% $m->callback( CallbackName => 'AfterCustomFields', Object => $Object,
+%               Grouping => $Grouping, ARGSRef => \%ARGS, Table => $Table );
 <%INIT>
 $m->callback(
     %ARGS,
     CallbackName => 'MassageCustomFields',
-    Object => $Object,
+    Object       => $Object,
     CustomFields => $CustomFields,
+    Table        => $Table,
 );
 
 # kludge to allow "Support time" to be displayed even though it's been
@@ -94,6 +100,8 @@ $HiddenCustomFields->LimitToChildType(ref $Object);
 $HiddenCustomFields->Limit( FIELD => 'Type', VALUE => 'TimeValue' );
 $HiddenCustomFields->LimitToDeleted;
 
+$CustomFields->LimitToGrouping( $Object => $Grouping ) if defined $Grouping;
+
 # don't print anything if there is no custom fields
 return unless $CustomFields->Count > 0 or $HiddenCustomFields->Count > 0;
 
@@ -102,7 +110,7 @@ my $print_value = sub {
     my $linked = $value->LinkValueTo;
     if ( defined $linked && length $linked ) {
         my $linked = $m->interp->apply_escapes( $linked, 'h' );
-        $m->out('<a href="'. $linked .'" target="_new">');
+        $m->out('<a href="'. $linked .'" target="_blank">');
     }
     my $comp = "ShowCustomField". $cf->Type;
     $m->callback(
@@ -110,6 +118,7 @@ my $print_value = sub {
         Name         => \$comp,
         CustomField  => $cf,
         Object       => $Object,
+        Table        => $Table,
     );
     if ( $m->comp_exists( $comp ) ) {
         $m->comp( $comp, Object => $value );
@@ -137,6 +146,7 @@ my $print_value = sub {
 <%ARGS>
 $Object => undef
 $CustomFields => $Object->CustomFields
-
+$Grouping => undef
 $Table => 1
+$HideEmpty => 0
 </%ARGS>
diff --git a/rt/share/html/Elements/ShowHistory b/rt/share/html/Elements/ShowHistory
new file mode 100644
index 000000000..d585453af
--- /dev/null
+++ b/rt/share/html/Elements/ShowHistory
@@ -0,0 +1,191 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<div class="history <% lc $record_type %>" id="<% $histid %>">
+<%perl>
+if ( $ShowDisplayModes or $ShowTitle ) {
+    my $title = $ShowTitle
+                    ? loc('History')
+                    : '&nbsp;';
+
+    my $titleright = '';
+    if ( $ShowDisplayModes ) {
+        if ( RT->Config->Get( 'QuoteFolding', $session{CurrentUser} ) ) {
+            my $open_all  = $m->interp->apply_escapes( loc("Show all quoted text"), 'j' );
+            my $open_html = $m->interp->apply_escapes( loc("Show all quoted text"), 'h' );
+            my $close_all = $m->interp->apply_escapes( loc("Hide all quoted text"), 'j' );
+            $titleright .=    '<a href="#" data-direction="open" '
+                            . qq{onclick="return toggle_all_folds(this, $open_all, $close_all);"}
+                            . ">$open_html</a> &mdash; ";
+        }
+
+        if ($ShowHeaders) {
+            $titleright .= qq{<a href="?ForceShowHistory=1;id=} .
+                           $Object->id.qq{#$histid">} .
+                           loc("Show brief headers") .
+                           qq{</a>};
+        } else {
+            $titleright .= qq{<a href="?ForceShowHistory=1;ShowHeaders=1;id=} .
+                           $Object->id.qq{#$histid">} .
+                           loc("Show full headers") .
+                           qq{</a>};
+        }
+    }
+</%perl>
+<& /Widgets/TitleBoxStart, title => $title, titleright_raw => $titleright &>
+% }
+
+<div class="history-container">
+<%perl>
+$m->callback( %ARGS, Object => $Object, CallbackName => 'BeforeTransactions' );
+my $i = 1;
+while ( my $Transaction = $Transactions->Next ) {
+    my $skip = 0;
+
+    # Skip display of SetWatcher transactions for ticket Owner groups.  Owner
+    # was a single member role group and denormalized into a column well before
+    # the generic role group handling and transactions came about.  For
+    # tickets, we rely on rendering ownership changes using the Set-Owner
+    # transaction.  For all other record types, or even potential ticket single
+    # role groups which aren't Owner, we use SetWatcher to render history and
+    # skip the Set transactions.  This complication is necessary to avoid
+    # creating backdated transactions on upgrade which normalize to one type or
+    # another.
+    # 
+    # These conditions assumes ticket Owner is a single-member denormalized
+    # role group, which is safe since that is unlikely to ever change in the
+    # future.
+    if ($Object->isa("RT::Ticket") and ($Transaction->Field || '') eq "Owner") {
+        $skip = 1 if $Transaction->Type eq "SetWatcher";
+    } else {
+        $skip = 1 if $Transaction->Type eq "Set"
+                 and $Transaction->Field
+                 and $Object->DOES("RT::Record::Role::Roles")
+                 and $Object->HasRole( $Transaction->Field )
+                 and $Object->RoleGroup( $Transaction->Field )->SingleMemberRoleGroupColumn;
+    }
+
+    $m->callback(
+        %ARGS,
+        Transaction   => $Transaction,
+        skip          => \$skip,
+        CallbackName  => 'SkipTransaction',
+    );
+    next if $skip;
+
+    # ARGS is first because we're clobbering the "Attachments" parameter
+    $m->comp( 'ShowTransaction',
+        %ARGS,
+        Object            => $Object,
+        Transaction       => $Transaction,
+        ShowHeaders       => $ShowHeaders,
+        RowNum            => $i,
+        Attachments       => $trans_attachments->{$Transaction->id} || {},
+        AttachmentContent => $trans_content,
+        HasTxnCFs         => $HasTxnCFs,
+    );
+
+    # manually flush the content buffer after each txn,
+    # so the user sees some update
+    $m->flush_buffer;
+
+    $i++;
+}
+
+</%perl>
+</div>
+% if ($ShowDisplayModes or $ShowTitle) {
+<& /Widgets/TitleBoxEnd &>
+% }
+</div>
+<%INIT>
+my $trans_content = {};
+my $trans_attachments = {};
+
+for my $content (@{$AttachmentContent->ItemsArrayRef()}) {
+    $trans_content->{$content->TransactionId}->{$content->Id} = $content;
+}
+
+for my $attachment (@{$Attachments->ItemsArrayRef()}) {
+    my $tmp = $trans_attachments->{ $attachment->TransactionId } ||= {};
+    push @{ $tmp->{ $attachment->Parent || 0 } ||= [] }, $attachment;
+}
+
+{
+    my %tmp = (
+        DisplayPath     => 'Display.html',
+        AttachmentPath  => 'Attachment',
+        UpdatePath      => 'Update.html',
+        ForwardPath     => 'Forward.html',
+        EmailRecordPath => 'ShowEmailRecord.html',
+        EncryptionPath  => 'Crypt.html',
+    );
+
+    my $prefix = $ARGS{PathPrefix}||'';
+    while ( my ($arg, $path) = each %tmp ) {
+        next if defined $ARGS{ $arg };
+        $ARGS{ $arg } = $prefix.$path;
+    }
+}
+
+my $record_type = $Object->RecordType;
+my $histid      = "\L$record_type\E-" . $Object->id . "-history";
+
+my $HasTxnCFs = ($Object->can("TransactionCustomFields") and $Object->TransactionCustomFields->Count);
+</%INIT>
+<%ARGS>
+$Object
+$Transactions      => $Object->SortedTransactions
+$Attachments       => $Object->Attachments( WithHeaders => 1 )
+$AttachmentContent => $Object->TextAttachments
+
+$ShowHeaders       => 0
+$ShowTitle         => 1
+$ShowDisplayModes  => 1
+
+$PathPrefix        => ''
+</%ARGS>
diff --git a/rt/share/html/Elements/ShowLink b/rt/share/html/Elements/ShowLink
index b533c83dc..d1629b146 100644
--- a/rt/share/html/Elements/ShowLink
+++ b/rt/share/html/Elements/ShowLink
@@ -45,33 +45,26 @@
 %# those contributions and any derivatives thereof.
 %#
 %# END BPS TAGGED BLOCK }}}
-<a href="<% $href %>">
-% if ($URI->IsLocal) {
 % my $member = $URI->Object;
-% my $has_name = UNIVERSAL::can($member, 'Name') || (UNIVERSAL::can($member, '_Accessible') && $member->_Accessible('Name', 'read'));
-% if (UNIVERSAL::isa($member, "RT::Ticket") and $member->CurrentUserHasRight('ShowTicket')) {
-% my $inactive = $member->QueueObj->IsInactiveStatus($member->Status);
+% if (blessed($member) and $member->isa("RT::Ticket") and $member->CurrentUserHasRight('ShowTicket')) {
+% my $class = $member->QueueObj->IsInactiveStatus($member->Status)
+%     ? 'ticket-inactive'
+%     : 'ticket-active';
+% $class .= ' '.CSSClass($member->Status);
 
-<span class="<% $inactive ? 'ticket-inactive' : '' %>">
-
-<%$member->Id%>: (<& /Elements/ShowUser, User => $member->OwnerObj &>) <%$member->Subject || ''%> [<% loc($member->Status) %>]
+<span class="<% $class %>">
+<a href="<% $href %>"><%$member->Id%>: <%$member->Subject || ''%> [<% loc($member->Status) %>]</a> (<& /Elements/ShowUser, User => $member->OwnerObj &>)
 </span>
 
-% } elsif ($has_name) {
-<%$URI->Resolver->AsString%>: <%$member->Name%>
-% } else {
-<%$URI->Resolver->AsString%>
-% }
 % } else {
-<%$URI->Resolver->AsString%>
+<a href="<% $href %>"><%$URI->AsString%></a>
 % }
-</a>
 <%ARGS>
 $URI => undef
 </%ARGS>
 
 <%INIT>
-my $href = $URI->Resolver->HREF;
+my $href = $URI->AsHREF;
 if ( $URI->IsLocal ) {
     my $base = RT->Config->Get('WebBaseURL');
     # URI->rel doesn't contain the leading '/'
diff --git a/rt/share/html/Elements/ShowLinks b/rt/share/html/Elements/ShowLinks
index 8880224f7..30dff0060 100755
--- a/rt/share/html/Elements/ShowLinks
+++ b/rt/share/html/Elements/ShowLinks
@@ -46,134 +46,63 @@
 %#
 %# END BPS TAGGED BLOCK }}}
 <table>
+% for my $type (@display) {
   <tr>
-    <td class="labeltop"><& ShowRelationLabel, id => $id, Label => loc('Depends on'), Relation => 'DependsOn' &>:\
-% if ($can_create) {
-        <span class="create">(<a href="<%$clone->{'DependsOn-new'}%>"><% loc('Create') %></a>)</span>
-% }
-    </td>
-    <td class="value">
-<%PERL>
-my ( $depends_on, @active, @inactive, @not_tickets );
-$depends_on = $Ticket->DependsOn;
-
-while ( my $link = $depends_on->Next ) {
-    my $target = $link->TargetObj;
-    if ( $target && $target->isa('RT::Ticket') ) {
-        if ( $target->QueueObj->IsInactiveStatus( $target->Status ) ) {
-            push( @inactive, $link->TargetURI );
-        }
-        else {
-            push( @active, $link->TargetURI );
-        }
-    }
-    else {
-        push( @not_tickets, $link->TargetURI );
-    }
-}
-</%PERL>
-<ul>
-% for my $Link (@not_tickets, @active, @inactive) {
-<li><& ShowLink, URI => $Link &></li>
-% }
-</ul>
-    </td>
-  </tr>
-  <tr>
-    <td class="labeltop"><& ShowRelationLabel, id => $id, Label => loc('Depended on by'), Relation => 'DependedOnBy' &>:\
-% if ($can_create) {
-        <span class="create">(<a href="<%$clone->{'new-DependsOn'}%>"><% loc('Create') %></a>)</span>
-% }
-    </td>
-    <td class="value">
-<ul>
-% while (my $Link = $Ticket->DependedOnBy->Next) {
-<li><& ShowLink, URI => $Link->BaseURI &></li>
-% }
-</ul>
-    </td>
-  </tr>
-  <tr>
-    <td class="labeltop"><& ShowRelationLabel, id => $id, Label => loc('Parents'), Relation => 'Parents' &>:\
-% if ($can_create) {
-        <span class="create">(<a href="<%$clone->{'MemberOf-new'}%>"><% loc('Create') %></a>)</span>
-% }
-    </td>
-    <td class="value"><& /Ticket/Elements/ShowParents, Ticket => $Ticket &></td>
-  </tr>
-  <tr>
-    <td class="labeltop"><& ShowRelationLabel, id => $id, Label => loc('Children'), Relation => 'Children' &>:\
-% if ($can_create) {
-        <span class="create">(<a href="<%$clone->{'new-MemberOf'}%>"><% loc('Create') %></a>)</span>
-% }
-    </td>
-    <td class="value"><& /Ticket/Elements/ShowMembers, Ticket => $Ticket &></td>
-  </tr>
-  <tr>
-    <td class="labeltop"><& ShowRelationLabel, id => $id, Label => loc('Refers to'), Relation => 'RefersTo' &>:\
-% if ($can_create) {
-        <span class="create">(<a href="<%$clone->{'RefersTo-new'}%>"><% loc('Create') %></a>)</span>
-% }
+    <td class="labeltop">
+      <& ShowRelationLabel, Object => $Object, Label => $labels{$type}.':', Relation => $type &>
+%     if ($clone{$type}) {
+        <span class="create">(<a href="<% $clone{$type} %>"><% loc('Create') %></a>)</span>
+%     }
     </td>
     <td class="value">
-<ul>
-% while (my $Link = $Ticket->RefersTo->Next) {
-<li><& ShowLink, URI => $Link->TargetURI &></li>
-% }
-</ul>
+      <& ShowLinksOfType, Object => $Object, Type => $type, Recurse => ($type eq 'Members') &>
     </td>
   </tr>
-  <tr>
-    <td class="labeltop"><& ShowRelationLabel, id => $id, Label => loc('Referred to by'), Relation => 'ReferredToBy' &>:\
-% if ($can_create) {
-        <span class="create">(<a href="<%$clone->{'new-RefersTo'}%>"><% loc('Create') %></a>)</span>
 % }
-    </td>
-    <td class="value">
-    <ul>
-% while (my $Link = $Ticket->ReferredToBy->Next) {
-% next if (UNIVERSAL::isa($Link->BaseObj, 'RT::Ticket')  && $Link->BaseObj->Type eq 'reminder');
-<li><& ShowLink, URI => $Link->BaseURI &></li>
-% }
-</ul>
-    </td>
-  </tr>
 % # Allow people to add more rows to the table
 % $m->callback( %ARGS );
+  <& /Elements/ShowCustomFields, Object => $Object, Grouping => 'Links', Table => 0 &>
 </table>
 <%INIT>
+my @display = qw(DependsOn DependedOnBy MemberOf Members RefersTo ReferredToBy);
+$m->callback( %ARGS, CallbackName => 'ChangeDisplay', display => \@display );
+my %labels  = (
+    DependsOn       => loc('Depends on'),
+    DependedOnBy    => loc('Depended on by'),
+    MemberOf        => loc('Parents'),
+    Members         => loc('Children'),
+    RefersTo        => loc('Refers to'),
+    ReferredToBy    => loc('Referred to by'),
+);
+my %clone;
 
-my $id = $Ticket->id;
+if (    $Object->isa("RT::Ticket")
+    and $Object->QueueObj->CurrentUserHasRight('CreateTicket'))
+{
+    my $id = $Object->id;
+    my $path
+        = RT->Config->Get('WebPath')
+        . '/Ticket/Create.html?Queue='
+        . $Object->Queue
+        . '&CloneTicket='
+        . $id;
 
-my $clone = {};
-my $path
-    = RT->Config->Get('WebPath')
-    . '/Ticket/Create.html?Queue='
-    . $Ticket->Queue
-    . '&CloneTicket='
-    . $id;
-my $can_create = $Ticket->QueueObj->CurrentUserHasRight('CreateTicket');
+    for my $relation (@display) {
+        my $mode  = $RT::Link::TYPEMAP{$relation}->{Mode};
+        my $type  = $RT::Link::TYPEMAP{$relation}->{Type};
+        my $field = $mode eq 'Base' ? 'new-' . $type : $type . '-new';
+        my @copy  = ($id);
 
-for my $relation (
-    qw(RefersTo ReferredToBy)) {
-    my $mode  = $RT::Ticket::LINKTYPEMAP{$relation}->{Mode};
-    my $type  = $RT::Ticket::LINKTYPEMAP{$relation}->{Type};
-    my $other = "Local" . $mode;
-    my $field = $mode eq 'Base' ? 'new-' . $type : $type . '-new';
-    $clone->{$field} 
-        = $path . "&$field="
-        . join( '%20',
-        ( map { $_->$other() } @{ $Ticket->$relation->ItemsArrayRef } ), $id );
-}
+        # Canonicalized type captures both directions
+        if ($type eq "RefersTo") {
+            my $other = "Local" . $mode;
+            push @copy, map { $_->$other() } @{ $Object->$relation->ItemsArrayRef };
+        }
 
-for my $relation ( qw(MemberOf Members DependsOn DependedOnBy)) {
-    my $mode  = $RT::Ticket::LINKTYPEMAP{$relation}->{Mode};
-    my $type  = $RT::Ticket::LINKTYPEMAP{$relation}->{Type};
-    my $field = $mode eq 'Base' ? 'new-' . $type : $type . '-new';
-    $clone->{$field} = $path . "&$field=$id";
+        $clone{$relation} = "$path&$field=" . join('%20', grep { $_ } @copy);
+    }
 }
-
 </%INIT>
 <%ARGS>
-$Ticket => undef
+$Object
 </%ARGS>
diff --git a/rt/share/html/Elements/ShowLinksOfType b/rt/share/html/Elements/ShowLinksOfType
new file mode 100644
index 000000000..1bb485e6c
--- /dev/null
+++ b/rt/share/html/Elements/ShowLinksOfType
@@ -0,0 +1,127 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<ul>
+% for my $link (@not_tickets, @active, @inactive) {
+<li><& ShowLink, URI => $link->$ModeURI &>
+<%perl>
+    next unless $Recurse;
+
+    my $ToObj = $link->$ModeObj;
+    next if $ToObj and $checked->{$ToObj->id};
+
+    if ($depth <= $MaxDepth) {
+</%perl>
+<& ShowLinksOfType, %ARGS, Object => $ToObj, depth => ($depth + 1), checked => $checked &>
+%   }
+</li>
+% }
+</ul>
+<%INIT>
+return unless $Object;
+
+unless ($RT::Link::TYPEMAP{$Type}) {
+    RT->Logger->error("Unknown link Type '$ARGS{Type}'");
+    return;
+}
+
+unless ($Object->can($Type)) {
+    RT->Logger->error("Don't know how to fetch links of '$Type' for object '$Object'");
+    return;
+}
+
+my $links = $Object->$Type;
+return unless $links->Count;
+
+return if $checked->{$Object->id};
+
+$checked->{$Object->id} = 1;
+
+my $mode    = $RT::Link::TYPEMAP{$Type}->{'Mode'};
+my $ModeURI = "${mode}URI";
+my $ModeObj = "${mode}Obj";
+
+# Filter and bucket
+my (@active, @inactive, @not_tickets);
+while (my $link = $links->Next) {
+    my $ToObj = $link->$ModeObj;
+    if ($ToObj and $ToObj->isa('RT::Ticket')) {
+        next if $Type eq "ReferredToBy"
+            and $ToObj->Type eq 'reminder';
+
+        if ( $ToObj->QueueObj->IsInactiveStatus( $ToObj->Status ) ) {
+            push @inactive, $link;
+        }
+        else {
+            push @active, $link;
+        }
+    }
+    else {
+        push @not_tickets, $link;
+    }
+}
+
+$m->callback(
+    CallbackName => "Init",
+    ARGSRef      => \%ARGS,
+    Object       => $Object,
+    $Type        => $Type,
+    $Recurse     => \$Recurse,
+    $MaxDepth    => \$MaxDepth,
+    active       => \@active,
+    inactive     => \@inactive,
+    not_tickets  => \@not_tickets,
+);
+</%INIT>
+<%ARGS>
+$Object     => undef
+$Type
+$Recurse    => 0
+$MaxDepth   => 7
+$depth      => 1
+$checked    => {}
+</%ARGS>
diff --git a/rt/share/html/Elements/ShowMemberships b/rt/share/html/Elements/ShowMemberships
index 453beeaaf..7633d68fd 100644
--- a/rt/share/html/Elements/ShowMemberships
+++ b/rt/share/html/Elements/ShowMemberships
@@ -52,7 +52,7 @@
 %    if ($Group->Domain eq 'UserDefined') {
 <li><a href="<%RT->Config->Get('WebPath')%>/Admin/Groups/Modify.html?id=<% $Group->Id %>"><% $Group->Name %></a></li>
 %    } elsif ($Group->Domain eq 'SystemInternal') {
-<li><em><% loc($Group->Type) %></em></li>
+<li><em><% loc($Group->Name) %></em></li>
 %    }
 % }
 </ul>
@@ -71,12 +71,14 @@ $GroupMembers->Limit(
     FIELD      => 'Domain',
     OPERATOR   => '=',
     VALUE      => 'SystemInternal',
+    CASESENSITIVE => 0,
 );
 $GroupMembers->Limit(
     ALIAS      => $alias,
     FIELD      => 'Domain',
     OPERATOR   => '=',
     VALUE      => 'UserDefined',
+    CASESENSITIVE => 0,
 );
 $GroupMembers->OrderByCols(
     { ALIAS => $alias, FIELD => 'Domain' },
diff --git a/rt/share/html/Elements/ShowMessageHeaders b/rt/share/html/Elements/ShowMessageHeaders
new file mode 100644
index 000000000..27c67bd6a
--- /dev/null
+++ b/rt/share/html/Elements/ShowMessageHeaders
@@ -0,0 +1,101 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+% if ( @headers ) {
+<table>
+% foreach my $header (@headers) {
+  <tr>
+    <td align="right" class="message-header-key"><% $header->{'Tag'} %>:</td>
+    <td class="message-header-value <% join(' ', map {CSSClass($_)} @{$header->{Classes} || []}) %>">
+      <% $header->{'Value'} | n %></td>
+  </tr>
+% }
+</table>
+% $m->callback( CallbackName => 'AfterHeaders', message => $Message );
+% }
+<%INIT>
+my @headers;
+foreach my $field( RT->Config->Get('ShowBccHeader')? $Message->_SplitHeaders : $Message->SplitHeaders ) {
+    my ($tag, $value) = split /:/, $field, 2;
+    next unless $tag && $value;
+    push @headers, { Tag => $tag, Value => $value };
+}
+
+my %display_headers = map { lc($_) => 1 } @DisplayHeaders;
+
+$m->callback(
+    message         => $Message,
+    headers         => \@headers,
+    display_headers => \%display_headers,
+);
+
+unless ( $display_headers{'_all'} ) {
+    @headers = grep $display_headers{ lc $_->{'Tag'} }, @headers;
+}
+
+my $object = $Message->TransactionObj->Object;
+foreach my $f (@headers) {
+    $m->comp('/Elements/MakeClicky', content => \$f->{'Value'}, object => $object, %ARGS);
+}
+
+unshift @headers, $m->comp( 'CryptStatus', Message => $Message, WarnUnsigned => $WarnUnsigned );
+
+$m->callback(
+    CallbackName => 'BeforeLocalization',
+    headers      => \@headers,
+);
+
+if ( $Localize ) {
+    $_->{'Tag'} = loc($_->{'Tag'}) foreach @headers;
+}
+</%INIT>
+<%ARGS>
+$WarnUnsigned => 0
+$Message => undef
+$Localize => 1
+@DisplayHeaders => ('_all')
+</%ARGS>
diff --git a/rt/share/html/Elements/ShowMessageStanza b/rt/share/html/Elements/ShowMessageStanza
new file mode 100644
index 000000000..f98cb3a11
--- /dev/null
+++ b/rt/share/html/Elements/ShowMessageStanza
@@ -0,0 +1,176 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<%INIT>
+my $plain_text_mono
+    = RT->Config->Get( 'PlainTextMono', $session{'CurrentUser'} );
+my $Depth = 0;
+
+my $object = $Transaction ? $Transaction->Object : undef;
+
+my $print_content = sub {
+    my $ref = shift;
+    return unless defined $$ref && length $$ref;
+
+    $m->callback( content => $ref, %ARGS );
+    if ( $ContentType eq 'text/plain' ) {
+        $m->comp( '/Elements/MakeClicky',
+                  content => $ref,
+                  object  => $object,
+                  %ARGS
+                );
+
+        if ( defined $$ref && !$plain_text_mono ) {
+            $$ref =~ s{(\r?\n)}{<br />}g;
+        }
+    } else {
+        if ( defined $$ref ) {
+            $$ref =~ s/^[\r\n]+//g;
+        }
+    }
+    $m->out($$ref);
+};
+
+$m->out(   '<div class="message-stanza'
+         . ( ($ContentType eq 'text/plain' &&  $plain_text_mono) ? ' plain-text-white-space' : '' ) . '"'
+         . '>' );
+
+if ( ref $Message ) {
+    my @stack;
+    my $para = '';
+    my $i    = 0;
+
+AGAIN: foreach ( ; $i < @$Message; $i++ ) {
+        my $stanza = $Message->[$i];
+        if ( ref $stanza eq "HASH" ) {
+            # Fix message stanza nesting for Outlook's quoting styles
+            if (     $stanza->{raw}
+                 and not $stanza->{_outlooked}
+                 and $stanza->{raw} =~ /^               # start of an internal line
+                                        \s*             # optional whitespace
+                                        (?:
+                                            -{3,}       # at least three hyphens
+                                            \s*         # whitespace varies between Outlook versions
+                                                        # don't trigger on PGP signed message or signature blocks
+                                            (?!(?:BEGIN|END)\s+PGP)
+                                            \w          # at least one word character
+                                            [\w\s]{3,}? # the rest of the word(s), totalling at least 5 characters,
+                                                        #    loose to get different languages
+                                            \w          # at least one ending word character
+                                            \s*         # whitespace varies between Outlook versions
+                                            -{3,}       # at least three hyphens again
+                                          |
+                                            _{6,}       # OR: six or more underscores
+                                        )
+                                        \s*$            # optional whitespace until the end of the line
+                                       /xm )
+            {
+                # There's content before the quoted message, but in the
+                # same stanza.  Break it out!
+                if ( my $start = $-[0] ) {
+                    my %preceding = %$stanza;
+
+                    # We don't process $stanza->{text} because we don't use it
+                    # and it isn't given to us by HTML::Quoted.  If we ever
+                    # need to, we can process it the same way as 'raw'.
+                    $preceding{raw} = substr($stanza->{raw}, 0, $start, '');
+
+                    # Replace the current stanza with the two we just created
+                    splice @$Message, $i, 1, \%preceding, $stanza;
+
+                    # Try it again from the top now that we've rejiggered our
+                    # stanzas.  We'll process the Outlook stanza again, and hit
+                    # the else below this time.
+                    redo;
+                } else {
+                    # Nest the current stanza and everything that follows
+                    $stanza->{_outlooked}++;
+                    $stanza = $Message->[ $i ] = [ splice @$Message, $i ];
+                }
+            }
+            else {
+                $para .= ( defined $stanza->{raw} ? $stanza->{raw} : '' )."\n";
+            }
+        }
+        next unless ref $stanza eq "ARRAY";
+
+        $print_content->( \$para );
+        $para = '';
+
+        $Depth++;
+        push @stack, [ $Message, $i + 1 ];
+        ( $Message, $i ) = ( $stanza, -1 );
+
+        if ( $Depth == 1 ) {
+            $m->comp('FoldStanzaJS');
+        }
+        my @classes = ('message-stanza');
+        push @classes, $Depth == 1 ? 'closed' : 'open';
+        $m->out(   '<div class="' . join(" ", @classes) . '">' );
+    }
+    if ( length $para ) {
+        $print_content->( \$para );
+        $para = '';
+    }
+
+    if (@stack) {
+        ( $Message, $i ) = @{ pop @stack };
+        $Depth--;
+        $m->out('</div>');
+        goto AGAIN;
+    }
+} else {
+    $print_content->( \$Message );
+}
+
+$m->out('</div>');
+</%INIT>
+<%ARGS>
+$Message => undef
+$Transaction => undef
+$ContentType => 'text/plain'
+</%ARGS>
diff --git a/rt/share/html/Elements/ShowPrincipal b/rt/share/html/Elements/ShowPrincipal
new file mode 100644
index 000000000..81c8e62d4
--- /dev/null
+++ b/rt/share/html/Elements/ShowPrincipal
@@ -0,0 +1,72 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+%# Released under the terms of version 2 of the GNU Public License
+<%args>
+$Object
+$PostUser => undef
+$Separator => ", "
+$Link => 1
+</%args>
+<%init>
+if ($Object->isa("RT::Group")) {
+    # Link the users (non-recursively)
+    my @ret = map {$m->scomp("ShowPrincipal", Object => $_->[1], PostUser => $PostUser, Link => $Link)}
+        sort {$a->[0] cmp $b->[0]}
+        map {+[($_->EmailAddress||''), $_]}
+        @{ $Object->UserMembersObj( Recursively => 0 )->ItemsArrayRef };
+
+    # But don't link the groups
+    push @ret, sort map {$m->interp->apply_escapes( loc("Group: [_1]", $_->Name), 'h' )}
+        @{ $Object->GroupMembersObj( Recursively => 0)->ItemsArrayRef };
+
+    $m->out( join($Separator, @ret) );
+} else {
+    $m->comp("/Elements/ShowUser", User => $Object, Link => $Link);
+    $m->out( $PostUser->($Object) ) if $PostUser;
+}
+</%init>
diff --git a/rt/share/html/Elements/ShowRecord b/rt/share/html/Elements/ShowRecord
new file mode 100644
index 000000000..3acff1375
--- /dev/null
+++ b/rt/share/html/Elements/ShowRecord
@@ -0,0 +1,100 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<%args>
+$Object
+$Format
+$TrustFormat => 0
+$Class       => ""
+</%args>
+<%init>
+$Format = ScrubHTML($Format) unless $TrustFormat;
+
+my @columns = $m->comp('/Elements/CollectionAsTable/ParseFormat', Format => $Format);
+
+my $fetch_columnmap = sub {
+    my ($name, $attr, $arguments, $no_escape) = @_;
+    my $tmp = $m->comp(
+        '/Elements/ColumnMap',
+        Class => $Object->ColumnMapClassName,
+        Name  => $name,
+        Attr  => $attr,
+    );
+    return ProcessColumnMapValue( $tmp, Arguments => $arguments, Escape => !$no_escape );
+};
+</%init>
+<div class="record <% CSSClass($Class) %> <% CSSClass(blessed($Object)) %>">
+<%perl>
+for my $column (@columns) {
+    my $title = $m->interp->apply_escapes($column->{title} || '', 'h');
+    my $attr  = $column->{'attribute'} || $column->{'last_attribute'};
+
+    unless (defined $column->{title}) {
+        # No format-supplied title, so use the one from the column map as-is.  It's
+        # trustworthy.
+        $title = $fetch_columnmap->($attr,'title',[$attr]);
+    }
+</%perl>
+<div class="record-field <% $Class ? CSSClass("$Class-field") : "" %> <% CSSClass($fetch_columnmap->($attr,'attribute',[$attr],'no_escape')) %>">
+<span class="label"><% loc($title) |n %></span>
+<%perl>
+    my @out;
+    foreach my $subcol ( @{ $column->{output} } ) {
+        my ($col) = ($subcol =~ /^__(.*?)__$/);
+        unless ( $col ) {
+            push @out, $subcol;
+            next;
+        }
+        push @out, $fetch_columnmap->($col, 'value', [$Object]);
+    }
+    @out = grep { defined $_ and length $_ } @out;
+</%perl>
+<span class="value"><% join('',@out) |n %></span>
+% $m->callback(CallbackName => 'AfterValue', Object => $Object, attribute => $attr, column => $column );
+</div>
+% }
+</div>
diff --git a/rt/share/html/Elements/ShowRelationLabel b/rt/share/html/Elements/ShowRelationLabel
index 92d8fec8d..e1c684f09 100644
--- a/rt/share/html/Elements/ShowRelationLabel
+++ b/rt/share/html/Elements/ShowRelationLabel
@@ -45,18 +45,36 @@
 %# those contributions and any derivatives thereof.
 %#
 %# END BPS TAGGED BLOCK }}}
-<a href="<%$SearchURL |n %>"><%$Label%></a>
+% if ($SearchURL) {
+<a href="<% $SearchURL %>"><% $Label %></a>
+% } else {
+<% $Label %>
+% }
 <%INIT>
-my $typemap = RT::Ticket->LINKTYPEMAP->{$Relation};
+my $typemap = $RT::Link::TYPEMAP{$Relation};
 my $search_mode = $typemap->{Mode};
 my $search_type = $typemap->{Type};
-my $search_relation = RT::Ticket->LINKDIRMAP->{$search_type}{$search_mode};
+my $search_relation = $RT::Link::DIRMAP{$search_type}->{$search_mode};
+my $SearchURL;
 
-my $Query = $search_relation . ' = ' . $id;
-my $SearchURL = RT->Config->Get('WebPath') . '/Search/Results.html?' . $m->comp('/Elements/QueryString', Query => $Query);
+if ($Object and $Object->id) {
+    my $id = $Object->id;
+
+    if ($Object->isa("RT::Ticket")) {
+        $SearchURL = RT->Config->Get('WebPath')
+            . '/Search/Results.html?'
+            . $m->comp('/Elements/QueryString', Query => "$search_relation = $id");
+    }
+}
+
+$m->callback(
+    CallbackName    => "ModifySearchURL",
+    SearchURL       => \$SearchURL,
+    ARGSRef         => \%ARGS,
+);
 </%INIT>
 <%ARGS>
-$id
+$Object => undef
 $Label
 $Relation
 </%ARGS>
diff --git a/rt/share/html/Elements/ShowReminders b/rt/share/html/Elements/ShowReminders
index 6b5ad3969..61d804075 100644
--- a/rt/share/html/Elements/ShowReminders
+++ b/rt/share/html/Elements/ShowReminders
@@ -57,7 +57,7 @@ my $i =0;
 while ( my $reminder = $reminders->Next ) {
 $i++;
 my $dueobj = $reminder->DueObj;
-my $overdue = $dueobj->Unix > 0 && $dueobj->Diff < 0 ? 1 : 0;
+my $overdue = $dueobj->IsSet && $dueobj->Diff < 0 ? 1 : 0;
 
 my $targets = RT::Tickets->new($session{'CurrentUser'});
 $targets->{'allow_deleted_search'} = 1;
@@ -67,7 +67,7 @@ if ( my $ticket= $targets->First ) {
 </%PERL>
 <tr class="<% $i%2 ? 'oddline' : 'evenline' %>">
 <td class="collection-as-table">
-<a href="<% RT->Config->Get('WebPath') %>/Ticket/Reminders.html?id=<% $ticket->id %>"><% $reminder->Subject %></a>
+<a href="<% RT->Config->Get('WebPath') %>/Ticket/Reminders.html?id=<% $ticket->id %>#reminder-<% $reminder->id %>"><% $reminder->Subject %></a>
 </td>
 <td class="collection-as-table">
 <% $overdue ? '<span class="overdue">' : '' |n %><% $dueobj->AgeAsString || loc('Not set') %><% $overdue ? '</span>' : '' |n %>
@@ -76,7 +76,7 @@ if ( my $ticket= $targets->First ) {
 <a href="<% RT->Config->Get( 'WebPath' ) %>/Ticket/Display.html?id=<% $ticket->id %>">#<% $ticket->Id %>: <% $ticket->Subject %></a>
 </td>
 % } else {
-<td colspan="3" class="collection-as-table>
+<td colspan="3" class="collection-as-table">
 <div class="error"><div class="error">Couldn't find Ticket for reminder <% $reminder->id %>. Please contact administrator.</div></div>
 </td>
 % }
@@ -91,7 +91,7 @@ my $tsql = 'Type = "reminder"' .
            ' AND ( Owner = "Nobody" OR Owner ="' . $session{'CurrentUser'}->id . '")' .
            ' AND ( Status = "new" OR Status = "open" )';
 
-$tsql .= ' AND Due < "now"' if $OnlyOverdue;
+$tsql .= ' AND ( Due < "now" OR Due IS NULL )' if $OnlyOverdue;
 
 $reminders->FromSQL($tsql);
 $reminders->OrderBy( FIELD => 'Due', ORDER => 'ASC' );
diff --git a/rt/share/html/Elements/ShowSearch b/rt/share/html/Elements/ShowSearch
index 20ce55b9a..b53238f13 100644
--- a/rt/share/html/Elements/ShowSearch
+++ b/rt/share/html/Elements/ShowSearch
@@ -67,9 +67,10 @@ if ($SavedSearch) {
         $m->out(loc("Either you have no rights to view saved search [_1] or identifier is incorrect", $m->interp->apply_escapes($SavedSearch, 'h')));
         return;
     }
-    $search = $container_object->Attributes->WithId($search_id);
+    $search = RT::Attribute->new( $session{'CurrentUser'} );
+    $search->Load($search_id);
     unless ( $search->Id && ref( $SearchArg = $search->Content ) eq 'HASH' ) {
-        $m->out(loc("Saved Search [_1] not found", $m->interp->apply_escapes($SavedSearch, 'h'))) unless $IgnoreMissing;
+        $m->out(loc("Saved search [_1] not found", $m->interp->apply_escapes($SavedSearch, 'h'))) unless $IgnoreMissing;
         return;
     }
     $SearchArg->{'SavedSearchId'} ||= $SavedSearch;
@@ -122,17 +123,21 @@ foreach ( $SearchArg, $ProcessedSearchArg ) {
     $_->{'Format'} ||= '';
     $_->{'Query'} ||= '';
 
-    $_->{'Format'} =~ s/__(Web(?:Path|Base|BaseURL))__/scalar RT->Config->Get($1)/ge;
     # extract-message-catalog would "$1", so we avoid quotes for loc calls
     $_->{'Format'} =~ s/__loc\(["']?(\w+)["']?\)__/my $f = "$1"; loc($f)/ge;
     if ( $_->{'Query'} =~ /__Bookmarks__/ ) {
         $_->{'Rows'} = 999;
 
-        # DEPRECATED: will be here for a while up to 3.10/4.0
-        my $bookmarks = $session{'CurrentUser'}->UserObj->FirstAttribute('Bookmarks');
-        $bookmarks = $bookmarks->Content if $bookmarks;
-        $bookmarks ||= {};
-        my $query = join(" OR ", map " id = '$_' ", grep $bookmarks->{ $_ }, keys %$bookmarks ) || 'id=0';
+        # DEPRECATED: will be here for a while up to 4.4
+        RT->Deprecated(
+            Remove  => "4.4",
+            Instead => "id = '__Bookmarked__'",
+            Message => "The __Bookmarks__ query syntax is deprecated",
+            Object  => $search,
+        );
+
+        my @bookmarks = $session{'CurrentUser'}->UserObj->Bookmarks;
+        my $query = join(" OR ", map " id = '$_' ", @bookmarks ) || 'id=0';
         $_->{'Query'} =~ s/__Bookmarks__/( $query )/g;
     }
 }
diff --git a/rt/share/html/Elements/ShowTransaction b/rt/share/html/Elements/ShowTransaction
new file mode 100644
index 000000000..1018ec618
--- /dev/null
+++ b/rt/share/html/Elements/ShowTransaction
@@ -0,0 +1,265 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<div class="<% join ' ', @classes %>">
+  <div class="metadata">
+    <span class="type">
+      <a name="txn-<% $Transaction->id %>" \
+% if ( $DisplayPath ) {
+      href="<% $DisplayPath %>?id=<% $Object->id %>#txn-<% $Transaction->id %>" \
+% }
+      >#</a>
+    </span>
+% $m->callback( %ARGS, Transaction => $Transaction, CallbackName => 'AfterAnchor' );
+    <span class="date"><% $date |n %></span>
+    <span class="description">
+      <& /Elements/ShowUser, User => $Transaction->CreatorObj &> - <% $desc |n %>
+% $m->callback( %ARGS, Transaction => $Transaction, CallbackName => 'AfterDescription' );
+    </span>
+    <span class="time-taken"><% $time %></span>
+% if ( $actions ) {
+    <span class="actions"><% $actions |n %></span>
+% }
+  </div>
+
+  <div class="content">
+<%PERL>
+$m->comp('/Elements/ShowCustomFields', Object => $Transaction, HideEmpty => 1 ) if $HasTxnCFs;
+$m->comp(
+    'ShowTransactionAttachments',
+    %ARGS,
+    Parent => 0
+) if $ShowBody;
+</%PERL>
+  </div>
+% $m->callback( %ARGS, Transaction => $Transaction, CallbackName => 'AfterContent' );
+</div>
+
+<%ARGS>
+$Transaction
+$Object => $Transaction->Object
+
+$Attachments => undef
+$AttachmentContent => undef
+$HasTxnCFs => 1
+
+$ShowBody => 1
+$ShowActions => 1
+$RowNum => 1
+
+$DisplayPath => undef
+$AttachmentPath => undef
+$UpdatePath => undef
+$ForwardPath => undef
+$EncryptionPath => undef
+$EmailRecordPath => undef
+</%ARGS>
+
+<%ONCE>
+
+</%ONCE>
+<%INIT>
+my $record_type = $Object->RecordType;
+my $type_class  = $Object->ClassifyTransaction( $Transaction );
+
+$m->callback(
+    CallbackName => 'MassageTypeClass',
+    Transaction  => $Transaction,
+    TypeClassRef => \$type_class,
+    ARGSRef      => \%ARGS,
+);
+
+my @classes = (
+    "transaction",
+    "$record_type-transaction",
+    $type_class,
+    ($RowNum % 2 ? 'odd' : 'even')
+);
+
+my $desc = $Transaction->BriefDescriptionAsHTML;
+if ( $Object->id != $Transaction->ObjectId ) {
+    # merged objects
+    $desc = join " - ",
+        $m->interp->apply_escapes(
+            loc("[_1] #[_2]:", loc($record_type), $Transaction->ObjectId), 'h'),
+        $desc;
+}
+
+my $date = $Transaction->CreatedAsString;
+
+my $time = '';
+$time = loc('[quant,_1,minute,minutes]', $Transaction->TimeTaken)
+    if $Transaction->TimeTaken;
+
+if ( $ShowBody && !$Attachments ) {
+    $ARGS{'Attachments'} = $Attachments = {};
+
+    my $attachments = $Transaction->Attachments( WithHeaders => 1 );
+    push @{ $Attachments->{ $_->Parent || 0 } ||= [] }, $_
+        foreach @{ $attachments->ItemsArrayRef };
+}
+
+my @actions = ();
+my $txn_type = $Transaction->Type;
+if ( $txn_type =~ /EmailRecord$/ ) {
+    push @actions, {
+        title  => loc('Show'),
+        target => '_blank',
+        path   => $EmailRecordPath
+            .'?id='. $Object->id
+            .'&Transaction='. $Transaction->id
+            .'&Attachment='. ( $Attachments->{0}[0] && $Attachments->{0}[0]->id ),
+    } if $EmailRecordPath;
+
+    $ShowBody = 0;
+}
+
+# If the transaction has anything attached to it at all
+elsif ( %$Attachments && $ShowActions ) {
+    my %has_right = map {
+        $_ => RT::ACE->CanonicalizeRightName( $_ . $record_type )
+    } qw(Modify CommentOn ReplyTo);
+    $has_right{'Forward'} = RT::ACE->CanonicalizeRightName('ForwardMessage');
+
+    my $can_modify = $has_right{'Modify'}
+        && $Object->CurrentUserHasRight( $has_right{'Modify'} );
+
+    if ( $UpdatePath && $has_right{'ReplyTo'}
+        && ( $can_modify
+            || $Object->CurrentUserHasRight( $has_right{'ReplyTo'} )
+        )
+    ) {
+        push @actions, {
+            class  => "reply-link",
+            title  => loc('Reply'),
+            path   => $UpdatePath
+                .'?id='. $Object->id
+                .'&QuoteTransaction='. $Transaction->id
+                .'&Action=Respond'
+            ,
+        };
+    }
+    if ( $UpdatePath && $has_right{'CommentOn'}
+        && ( $can_modify
+            || $Object->CurrentUserHasRight( $has_right{'CommentOn'} )
+        )
+    ) {
+        push @actions, {
+            class  => "comment-link",
+            title  => loc('Comment'),
+            path   => $UpdatePath
+                .'?id='. $Object->id
+                .'&QuoteTransaction='. $Transaction->id
+                .'&Action=Comment'
+            ,
+        };
+    }
+    if ( $ForwardPath && $has_right{'Forward'}
+        && $Object->CurrentUserHasRight( $has_right{'Forward'} )
+    ) {
+        push @actions, {
+            class  => "forward-link",
+            title  => loc('Forward'),
+            path   => $ForwardPath
+                .'?id='. $Object->id
+                .'&QuoteTransaction='. $Transaction->id
+            ,
+        };
+    }
+    if ( $EncryptionPath && $can_modify
+        && RT->Config->Get('Crypt')->{'Enable'}
+        && RT->Config->Get('Crypt')->{'AllowEncryptDataInDB'}
+    ) {
+        push @actions, {
+            class  => "encryption-link",
+            title  => loc('Encrypt/Decrypt'),
+            path   => $EncryptionPath
+                .'?id='. $Transaction->id
+                .'&QuoteTransaction='. $Transaction->id
+            ,
+        };
+    }
+}
+
+$m->callback(
+    %ARGS,
+    Transaction => $Transaction,
+    Object      => $Object,
+
+    Classes     => \@classes,
+    Actions     => \@actions,
+    Created     => \$date,
+    TimeTaken   => \$time,
+    Description => \$desc,
+    ShowBody    => \$ShowBody,
+);
+
+my $actions = '';
+if ( @actions ) {
+    my $i = $m->interp;
+
+    foreach my $a ( @actions ) {
+        $a = '<a'
+            .' href="'. $i->apply_escapes( $a->{'path'}, 'h' ) .'"'
+            . ($a->{'target'}
+                ? ' target="'. $i->apply_escapes( $a->{'target'}, 'h' ) .'"'
+                : ''
+            )
+            . ($a->{'class'}
+                ? ' class="'. $i->apply_escapes( $a->{'class'}, 'h' ) .'"'
+                : ''
+            )
+            .'>'. $i->apply_escapes( $a->{'title'}, 'h' ) .'</a>'
+        ;
+    }
+    $actions = join '&nbsp;', map "[$_]", @actions;
+}
+
+# make date unbreakable
+$date = $m->interp->apply_escapes( $date, 'h' );
+$date =~ s/\s/&nbsp;/g;
+</%INIT>
diff --git a/rt/share/html/Elements/ShowTransactionAttachments b/rt/share/html/Elements/ShowTransactionAttachments
new file mode 100644
index 000000000..7aeded644
--- /dev/null
+++ b/rt/share/html/Elements/ShowTransactionAttachments
@@ -0,0 +1,293 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<%PERL>
+# Find all the attachments which have parent $Parent
+# For each of these attachments
+foreach my $message ( @{ $Attachments->{ $Parent || 0 } || [] } ) {
+    $m->comp( 'ShowMessageHeaders',
+              WarnUnsigned   => $WarnUnsigned,
+              Message        => $message,
+              DisplayHeaders => \@DisplayHeaders,
+            );
+
+    my $name = defined $message->Filename && length $message->Filename ?  $message->Filename : '';
+    if ( $message->ContentLength or $name ) {
+</%PERL>
+<div class="downloadattachment">
+<a href="<% $AttachmentPath %>/<% $Transaction->Id %>/<% $message->Id %>/<% $name | u%>"><&|/l&>Download</&> <% length $name ? $name : loc('(untitled)') %></a>\
+% if ( $DownloadableHeaders && ! length $name && $message->ContentType =~ /text/  ) {
+ / <a href="<% $AttachmentPath %>/WithHeaders/<% $message->Id %>"><% loc('with headers') %></a>
+% }
+% $m->callback(CallbackName => 'AfterDownloadLinks', ARGSRef => \%ARGS, Object => $Object, Transaction => $Transaction, Attachment => $message);
+<br />
+<span class="downloadcontenttype"><% $message->ContentType %> <% $message->FriendlyContentLength %></span>
+</div>
+%   }
+%# If there is sub-messages, open a dedicated div
+% if ( $Attachments->{ $message->id } ) {
+<div class="messageattachments">
+% } else {
+<div class="messagebody">
+% }
+<%PERL>
+
+$render_attachment->( $message );
+
+$m->comp(
+    $m->current_comp,
+    %ARGS,
+    Parent    => $message->id,
+    ParentObj => $message,
+
+    displayed_inline => $displayed_inline,
+);
+
+</%PERL>
+</div>
+% }
+<%ARGS>
+$Transaction
+$Object => $Transaction->Object
+$ShowHeaders => 0
+$DownloadableHeaders => 1
+$AttachmentPath => undef
+$Attachments => {}
+$AttachmentContent => {}
+$Parent => 0
+$ParentObj => undef
+$WarnUnsigned => 0
+
+# Keep track of CID images we display inline
+$displayed_inline => {}
+</%ARGS>
+<%INIT>
+my @DisplayHeaders=qw(_all);
+if ( $Transaction->Type =~ /EmailRecord$/ ) {
+    @DisplayHeaders = qw(To Cc Bcc);
+}
+
+# If the transaction has anything attached to it at all
+elsif (!$ShowHeaders)  {
+    @DisplayHeaders = qw(To From RT-Send-Cc Cc Bcc Date Subject);
+    push @DisplayHeaders, 'RT-Send-Bcc' if RT->Config->Get('ShowBccHeader');
+}
+
+$m->callback(CallbackName => 'MassageDisplayHeaders', DisplayHeaders => \@DisplayHeaders, Transaction => $Transaction, ShowHeaders => $ShowHeaders);
+
+my $render_attachment = sub {
+    my $message = shift;
+    my $name = defined $message->Filename && length $message->Filename ?  $message->Filename : '';
+
+    my $content_type = lc $message->ContentType;
+
+    # if it has a content-disposition: attachment, don't show inline
+    my $disposition = $message->GetHeader('Content-Disposition');
+
+    if ( $disposition && $disposition =~ /^\s*attachment/i ) {
+        $disposition = 'attachment';
+    } else {
+        $disposition = 'inline';
+    }
+
+    # If it's text
+    if ( $content_type =~ m{^(text|message)/} ) {
+        my $max_size = RT->Config->Get( 'MaxInlineBody', $session{'CurrentUser'} );
+        if ( $disposition ne 'inline' ) {
+            $m->out('<p>'. loc( 'Message body is not shown because sender requested not to inline it.' ) .'</p>');
+            return;
+        }
+        elsif ( length $name && RT->Config->Get('SuppressInlineTextFiles', $session{'CurrentUser'} ) ) {
+            $m->out('<p>'. loc( 'Text file is not shown because it is disabled in preferences.' ) .'</p>');
+            return;
+        }
+        elsif ( $max_size && $message->ContentLength > $max_size ) {
+            $m->out('<p>'. loc( 'Message body is not shown because it is too large.' ) .'</p>');
+            return;
+        }
+
+        if (
+
+            # it's a toplevel object
+            !$ParentObj
+
+            # or its parent isn't a multipart alternative
+            || ( $ParentObj->ContentType !~ m{^multipart/(?:alternative|related)$}i )
+
+            # or it's of our prefered alterative type
+            || (
+                (
+                    RT->Config->Get('PreferRichText', $session{CurrentUser})
+                    && ( $content_type =~ m{^text/(?:html|enriched)$} )
+                )
+                || ( !RT->Config->Get('PreferRichText', $session{CurrentUser})
+                    && ( $content_type !~ m{^text/(?:html|enriched)$} )
+                )
+            )
+        ) {
+
+            my $content;
+            # If we've cached the content, use it from there
+            if (my $x = $AttachmentContent->{ $Transaction->id }->{$message->id}) {
+                $content = $x->Content;
+            }
+            else {
+                $content = $message->Content;
+            }
+
+            $RT::Logger->debug(
+                "Rendering attachment #". $message->id
+                ." of '$content_type' type"
+            );
+
+            # if it's a text/html clean the body and show it
+            if ( $content_type eq 'text/html' ) {
+                $content = $m->comp( '/Elements/ScrubHTML', Content => $content );
+
+                if (RT->Config->Get('ShowTransactionImages')) {
+                    my @rewritten = RT::Interface::Web::RewriteInlineImages(
+                        Content         => \$content,
+                        Attachment      => $message,
+                        # Not technically correct to search all parts of the
+                        # MIME structure, but it saves having to go to the
+                        # database again and is unlikely to break display.
+                        Related         => [ map { @$_ } values %$Attachments ],
+                        AttachmentPath  => $AttachmentPath,
+                    );
+                    $displayed_inline->{$_}++ for @rewritten;
+                }
+
+                $m->comp(
+                    '/Elements/MakeClicky',
+                    content => \$content,
+                    html    => 1,
+                    object  => $Object,
+                );
+
+                if ( !length $name && RT->Config->Get( 'QuoteFolding', $session{CurrentUser} ) ) {
+                    eval {
+                        require HTML::Quoted;
+                        $content = HTML::Quoted->extract($content)
+                    };
+                    if ($@) {
+                        RT->Logger->error(
+                            "HTML::Quoted couldn't process attachment #@{[$message->id]}: $@."
+                          . "  This is a bug, please report it to rt-bugs\@bestpractical.com.");
+                    }
+                }
+
+                $m->comp(
+                    'ShowMessageStanza',
+                    Message     => $content,
+                    Transaction => $Transaction,
+                    ContentType => 'text/html',
+                );
+            }
+
+            elsif ( $content_type eq 'text/enriched' ) {
+                $content = $m->comp( '/Elements/ScrubHTML', Content => $content );
+                $m->out( $content );
+            }
+
+            # It's a text type we don't have special handling for
+            else {
+                if ( !length $name && RT->Config->Get( 'QuoteFolding', $session{CurrentUser} ) ) {
+                    eval {
+                        require Text::Quoted;
+                        Text::Quoted::set_quote_characters(undef);
+                        $content = Text::Quoted::extract($content);
+                    };
+                    if ($@) {
+                        RT->Logger->error(
+                            "Text::Quoted couldn't process attachment #@{[$message->id]}: $@."
+                          . "  This is a bug, please report it to rt-bugs\@bestpractical.com.");
+                    }
+                }
+
+                $m->comp(
+                    'ShowMessageStanza',
+                    Message     => $content,
+                    Transaction => $Transaction,
+                    ContentType => 'text/plain',
+                );
+            }
+        }
+    }
+
+    # if it's an image, show it as an image
+    elsif ( $content_type =~ m{^image/} ) {
+        if (not RT->Config->Get('ShowTransactionImages')) {
+            $m->out('<p><i>'. loc( 'Image not shown because display is disabled in system configuration.' ) .'</i></p>');
+            return;
+        }
+        elsif ( $displayed_inline->{$message->Id} ) {
+            $m->out('<p><i>'. loc( 'Image displayed inline above' ) .'</i></p>');
+            return;
+        }
+        elsif ( $disposition ne 'inline' ) {
+            $m->out('<p>'. loc( 'Image not shown because sender requested not to inline it.' ) .'</p>');
+            return;
+        }
+
+        my $filename = length $name ? $name : loc('(untitled)');
+        my $efilename = $m->interp->apply_escapes( $filename, 'h' );
+        $m->out(
+            qq{<img alt="$efilename" title="$efilename"}
+            . ' src="'. $AttachmentPath .'/'. $Transaction->Id .'/'. $message->Id .'/'
+                . $m->interp->apply_escapes( $filename, 'u', 'h' )
+            . '" />'
+        );
+    }
+    elsif ( $message->ContentLength && $message->ContentLength > 0 ) {
+        $m->out( '<p>' .
+            loc( 'Message body not shown because it is not plain text.' ) .
+            '</p>'
+        );
+    }
+};
+
+</%INIT>
diff --git a/rt/share/html/Elements/ShowUser b/rt/share/html/Elements/ShowUser
index c58d33b59..dd487a876 100644
--- a/rt/share/html/Elements/ShowUser
+++ b/rt/share/html/Elements/ShowUser
@@ -45,28 +45,51 @@
 %# those contributions and any derivatives thereof.
 %#
 %# END BPS TAGGED BLOCK }}}
-%# Released under the terms of version 2 of the GNU Public License
 <%INIT>
 # $User is an RT::User object
 # $Address is Email::Address object
 
-my $comp = '/Elements/ShowUser'. ucfirst lc $style;
-unless ( RT::Interface::Web->ComponentPathIsSafe($comp) and $m->comp_exists( $comp ) ) {
-    $RT::Logger->error(
-        'Either system config or user #'
-        . $session{'CurrentUser'}->id
-        . ' picked UsernameFormat '. $style
-        . ', but '. $comp . "doesn't exist"
-    );
-    return $m->comp('/Elements/ShowUserConcise',
-        User => $User, Address => $Address, NoEscape => $NoEscape
-    );
+my $display = RT::User->Format(
+    User        => $User,
+    Address     => $Address,
+    CurrentUser => $session{CurrentUser},
+    Format      => $style,
+);
+
+# RT::User->Format does this itself, but we want to make sure we have a $User
+# if at all possible for the rest of our code below.
+if ($Address and not $User) {
+    $User = RT::User->new( $session{CurrentUser} );
+    $User->LoadByEmail( $Address->address );
+    undef $User unless $User->id;
 }
-return $m->comp( $comp, User => $User, Address => $Address, NoEscape => $NoEscape );
+
+my %system_user = (
+    RT->Nobody->id      => 1,
+    RT->SystemUser->id  => 1,
+);
+
+$m->callback(
+    ARGSRef         => \%ARGS,
+    User            => $User,
+    Address         => $Address,
+    display         => \$display,
+    system_user     => \%system_user,
+    CallbackName    => 'Modify',
+);
 </%INIT>
 <%ARGS>
 $User => undef
 $Address => undef
-$NoEscape => 0
-$style => RT->Config->Get('UsernameFormat', $session{'CurrentUser'})
+$style => undef
+$Link => 1
 </%ARGS>
+<span class="user" <% $User && $User->id ? 'data-user-id="'.$User->id.'"' : "" |n %>>\
+% if ($Link and $User and $User->id and not $system_user{$User->id} and $session{CurrentUser}->Privileged) {
+<a href="<% RT->Config->Get("WebPath") %>/User/Summary.html?id=<% $User->id %>">\
+<% $display %>\
+</a>\
+% } else {
+<% $display %>\
+% }
+</span>\
diff --git a/rt/share/html/Elements/ShowUserConcise b/rt/share/html/Elements/ShowUserConcise
deleted file mode 100644
index 1fa970e8d..000000000
--- a/rt/share/html/Elements/ShowUserConcise
+++ /dev/null
@@ -1,67 +0,0 @@
-%# BEGIN BPS TAGGED BLOCK {{{
-%#
-%# COPYRIGHT:
-%#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
-%#                                          <sales@bestpractical.com>
-%#
-%# (Except where explicitly superseded by other copyright notices)
-%#
-%#
-%# LICENSE:
-%#
-%# This work is made available to you under the terms of Version 2 of
-%# the GNU General Public License. A copy of that license should have
-%# been provided with this software, but in any event can be snarfed
-%# from www.gnu.org.
-%#
-%# This work is distributed in the hope that it will be useful, but
-%# WITHOUT ANY WARRANTY; without even the implied warranty of
-%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
-%# General Public License for more details.
-%#
-%# You should have received a copy of the GNU General Public License
-%# along with this program; if not, write to the Free Software
-%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
-%# 02110-1301 or visit their web page on the internet at
-%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-%#
-%#
-%# CONTRIBUTION SUBMISSION POLICY:
-%#
-%# (The following paragraph is not intended to limit the rights granted
-%# to you to modify and distribute this software under the terms of
-%# the GNU General Public License and is only of importance to you if
-%# you choose to contribute your changes and enhancements to the
-%# community by submitting them to Best Practical Solutions, LLC.)
-%#
-%# By intentionally submitting any modifications, corrections or
-%# derivatives to this work, or any other work intended for use with
-%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-%# you are the copyright holder for those contributions and you grant
-%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
-%# royalty-free, perpetual, license to use, copy, create derivative
-%# works based on those contributions, and sublicense and distribute
-%# those contributions and any derivatives thereof.
-%#
-%# END BPS TAGGED BLOCK }}}
-%# Released under the terms of version 2 of the GNU Public License
-<% $display |n %>\
-<%ARGS>
-$User => undef
-$Address => undef
-</%ARGS>
-<%INIT>
-if ( !$User && $Address ) {
-    $User = RT::User->new( $session{'CurrentUser'} );
-    $User->LoadByEmail( $Address->address );
-    if ( $User->Id ) {
-        $Address = '';
-    } else {
-        $Address = $Address->address;
-    }
-}
-my $display = $Address || $User->RealName || $User->Name;
-   $display = $m->interp->apply_escapes( $display, 'h' )
-        unless $ARGS{'NoEscape'};
-</%INIT>
diff --git a/rt/share/html/Elements/ShowUserVerbose b/rt/share/html/Elements/ShowUserVerbose
deleted file mode 100644
index fd26007e6..000000000
--- a/rt/share/html/Elements/ShowUserVerbose
+++ /dev/null
@@ -1,72 +0,0 @@
-%# BEGIN BPS TAGGED BLOCK {{{
-%#
-%# COPYRIGHT:
-%#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
-%#                                          <sales@bestpractical.com>
-%#
-%# (Except where explicitly superseded by other copyright notices)
-%#
-%#
-%# LICENSE:
-%#
-%# This work is made available to you under the terms of Version 2 of
-%# the GNU General Public License. A copy of that license should have
-%# been provided with this software, but in any event can be snarfed
-%# from www.gnu.org.
-%#
-%# This work is distributed in the hope that it will be useful, but
-%# WITHOUT ANY WARRANTY; without even the implied warranty of
-%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
-%# General Public License for more details.
-%#
-%# You should have received a copy of the GNU General Public License
-%# along with this program; if not, write to the Free Software
-%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
-%# 02110-1301 or visit their web page on the internet at
-%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-%#
-%#
-%# CONTRIBUTION SUBMISSION POLICY:
-%#
-%# (The following paragraph is not intended to limit the rights granted
-%# to you to modify and distribute this software under the terms of
-%# the GNU General Public License and is only of importance to you if
-%# you choose to contribute your changes and enhancements to the
-%# community by submitting them to Best Practical Solutions, LLC.)
-%#
-%# By intentionally submitting any modifications, corrections or
-%# derivatives to this work, or any other work intended for use with
-%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-%# you are the copyright holder for those contributions and you grant
-%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
-%# royalty-free, perpetual, license to use, copy, create derivative
-%# works based on those contributions, and sublicense and distribute
-%# those contributions and any derivatives thereof.
-%#
-%# END BPS TAGGED BLOCK }}}
-%# Released under the terms of version 2 of the GNU Public License
-<% $display |n %>\
-<%INIT>
-my $phrase = '';
-my $address = '';
-my $comment = '';
-
-if ($User) {
-    $address = $User->EmailAddress;
-    $phrase = $User->RealName
-      if $User->RealName && ( !$address || lc $User->RealName ne lc $address );
-    $comment = $User->Name if !$address || lc $User->Name ne lc $address;
-} else {
-    $address = $Address;
-}
-
-my $display = ($phrase || $comment || '' ) . ($address ?  ' <'.$address.'>' : '');
-
-$display = $m->interp->apply_escapes( $display, 'h' )
-    unless $ARGS{'NoEscape'};
-</%INIT>
-<%ARGS>
-$User => undef
-$Address => undef
-</%ARGS>
diff --git a/rt/share/html/Elements/SimpleSearch b/rt/share/html/Elements/SimpleSearch
index d6287f19b..7db2acaf3 100755
--- a/rt/share/html/Elements/SimpleSearch
+++ b/rt/share/html/Elements/SimpleSearch
@@ -46,8 +46,11 @@
 %#
 %# END BPS TAGGED BLOCK }}}
 <form action="<% RT->Config->Get('WebPath') %><% $SendTo %>" id="simple-search">
-  <input size="12" name="q" autocomplete="off" accesskey="0" class="field" value="<% $Placeholder %>..." onfocus="if (this.value==(<% $Placeholder, |n,j %>+'...')) this.value=''" />
+  <input size="12" name="q" accesskey="0" class="field" value="<% $value %>" placeholder="<% $Placeholder %>..." />
 </form>
+<%init>
+my $value = defined $DECODED_ARGS->{q} ? $DECODED_ARGS->{q} : '';
+</%init>
 <%ARGS>
 $SendTo => '/Search/Simple.html'
 $Placeholder => loc('Search')
diff --git a/rt/share/html/Elements/Submit b/rt/share/html/Elements/Submit
index c26c468be..a5dcdf7ad 100755
--- a/rt/share/html/Elements/Submit
+++ b/rt/share/html/Elements/Submit
@@ -52,10 +52,10 @@ id="<%$id%>"
 >
   <div class="extra-buttons">
 % if ($CheckAll) {
-  <input type="button" value="<%$CheckAllLabel%>" onclick="setCheckbox(this.form, <% $match %>, true);return false;" class="button" />
+  <input type="button" value="<%$CheckAllLabel%>" onclick="setCheckbox(this, <% $match %>, true);return false;" class="button" />
 % }
 % if ($ClearAll) {
-  <input type="button" value="<%$ClearAllLabel%>" onclick="setCheckbox(this.form, <% $match %>, false);return false;" class="button" />
+  <input type="button" value="<%$ClearAllLabel%>" onclick="setCheckbox(this, <% $match %>, false);return false;" class="button" />
 % }
 % if ($Reset) {
   <input type="reset" value="<%$ResetLabel%>" class="button" />
diff --git a/rt/share/html/Elements/TSVExport b/rt/share/html/Elements/TSVExport
new file mode 100644
index 000000000..0c466c4a0
--- /dev/null
+++ b/rt/share/html/Elements/TSVExport
@@ -0,0 +1,131 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<%ARGS>
+$Class => undef
+$Collection
+$Format
+$PreserveNewLines => 0
+</%ARGS>
+<%ONCE>
+my $no_html = HTML::Scrubber->new( deny => '*' );
+</%ONCE>
+<%INIT>
+require HTML::Entities;
+$Class ||= $Collection->ColumnMapClassName;
+
+#no, it isn't# $r->content_type('application/vnd.ms-excel');
+$r->content_type('text/tab-separated-values');
+
+my $DisplayFormat = $m->comp('/Elements/ScrubHTML', Content => $Format);
+
+my @Format = $m->comp('/Elements/CollectionAsTable/ParseFormat', Format => $DisplayFormat);
+
+my @columns;
+
+my $should_loc = { map { $_ => 1 } qw(Status) };
+
+my $col_entry = sub {
+    my $col = shift;
+    # in tsv output, "#" is often a comment character but we use it for "id"
+    delete $col->{title}
+        if $col->{title} and $col->{title} =~ /^\s*#\s*$/;
+    return {
+        header => loc($col->{title} || $col->{attribute}),
+        map    => $m->comp(
+            "/Elements/ColumnMap",
+            Name  => $col->{attribute},
+            Attr  => 'value',
+            Class => $Class,
+        ),
+        should_loc => $should_loc->{$col->{attribute}},
+    }
+};
+
+if ($PreserveNewLines) {
+    my $col = [];
+    push @columns, $col;
+    for (@Format) {
+        if ($_->{title} eq 'NEWLINE') {
+            $col = [];
+            push @columns, $col;
+        }
+        else {
+            push @$col, $col_entry->($_);
+        }
+    }
+}
+else {
+    push @columns, [map { $_->{attribute}
+                          ? $col_entry->($_)
+                          : () } @Format];
+}
+
+for (@columns) {
+    $m->out(join("\t", map { $_->{header} } @$_)."\n");
+}
+
+my $i = 0;
+my $ii = 0;
+while (my $row = $Collection->Next) {
+    for my $col (@columns) {
+        $m->out(join("\t", map {
+            my $val = ProcessColumnMapValue($_->{map}, Arguments => [$row, $ii++], Escape => 0);
+            $val = loc($val) if $_->{should_loc};
+            # remove tabs from all field values, they screw up the tsv
+            $val = '' unless defined $val;
+            $val =~ s/(?:\n|\r)+/ /g; $val =~ s{\t}{    }g;
+            $val = $no_html->scrub($val);
+            $val = HTML::Entities::decode_entities($val);
+            $val;
+        } @$col)."\n");
+    }
+    $m->flush_buffer unless ++$i % 10;
+}
+$m->abort();
+
+</%INIT>
diff --git a/rt/share/html/Elements/Tabs b/rt/share/html/Elements/Tabs
index 3e28e2578..46d2bd89d 100755
--- a/rt/share/html/Elements/Tabs
+++ b/rt/share/html/Elements/Tabs
@@ -62,7 +62,7 @@ my $query_string = sub {
 
 my $build_admin_menu = sub {
     my $top = shift;
-    my $admin = $top->child( config => title => loc('Configuration'), path => '/Admin/', sort_order => 99 );
+    my $admin = $top->child( admin => title => loc('Admin'), path => '/Admin/' );
     if ( $session{'CurrentUser'}->HasRight( Object => RT->System, Right => 'AdminUsers' ) ) {
         my $users = $admin->child( users =>
             title       => loc('Users'),
@@ -98,6 +98,16 @@ my $build_admin_menu = sub {
         $cfs->child( create => title => loc('Create'), path => "/Admin/CustomFields/Modify.html?Create=1" );
     }
 
+    if ( $session{'CurrentUser'}->HasRight( Object => RT->System, Right => 'ModifyScrips' ) ) {
+        my $scrips = $admin->child( 'scrips' =>
+            title       => loc('Scrips'),
+            description => loc('Manage scrips'),
+            path        => '/Admin/Scrips/',
+        );
+        $scrips->child( select => title => loc('Select'), path => "/Admin/Scrips/" );
+        $scrips->child( create => title => loc('Create'), path => "/Admin/Scrips/Create.html" );
+    }
+
     my $admin_global = $admin->child( global =>
         title       => loc('Global'),
         description => loc('Manage properties and configuration which apply to all queues'),
@@ -110,7 +120,7 @@ my $build_admin_menu = sub {
         path        => '/Admin/Global/Scrips.html',
     );
     $scrips->child( select => title => loc('Select'), path => "/Admin/Global/Scrips.html" );
-    $scrips->child( create => title => loc('Create'), path => "/Admin/Global/Scrip.html?Create=1" );
+    $scrips->child( create => title => loc('Create'), path => "/Admin/Scrips/Create.html?Global=1" );
 
     my $templates = $admin_global->child( templates =>
         title       => loc('Templates'),
@@ -172,11 +182,11 @@ my $build_admin_menu = sub {
 
     my $cfs = $article_admin->child( 'custom-fields' =>
         title => loc('Custom Fields'),
-        path  => '/Admin/CustomFields/index.html?'.$m->comp('/Elements/QueryString', type => 'RT::Class-RT::Article'),
+        path  => '/Admin/CustomFields/index.html?'.$m->comp('/Elements/QueryString', Type => 'RT::Class-RT::Article'),
     );
     $cfs->child( select =>
         title => loc('Select'),
-        path => '/Admin/CustomFields/index.html?'.$m->comp('/Elements/QueryString', type => 'RT::Class-RT::Article'),
+        path => '/Admin/CustomFields/index.html?'.$m->comp('/Elements/QueryString', Type => 'RT::Class-RT::Article'),
     );
     $cfs->child( create =>
         title => loc('Create'),
@@ -198,6 +208,11 @@ my $build_admin_menu = sub {
         description => loc('Modify the default "RT at a glance" view'),
         path        => '/Admin/Global/MyRT.html',
     );
+    $admin_global->child( 'dashboards-in-menu' =>
+        title       => loc('Dashboards in menu'),
+        description => loc('Customize dashboards in menu'),
+        path        => '/Admin/Global/DashboardsInMenu.html',
+    );
     $admin_global->child( 'topics' =>
         title       => loc('Topics'),
         description => loc('Modify global article topics'),
@@ -281,12 +296,13 @@ my $build_admin_menu = sub {
 
                 my $scrips = $queue->child( scrips => title => loc('Scrips'), path => "/Admin/Queues/Scrips.html?id=" . $id);
                 $scrips->child( select => title => loc('Select'), path => "/Admin/Queues/Scrips.html?id=" . $id );
-                $scrips->child( create => title => loc('Create'), path => "/Admin/Queues/Scrip.html?Create=1;Queue=" . $id);
+                $scrips->child( create => title => loc('Create'), path => "/Admin/Scrips/Create.html?Queue=" . $id);
 
-                my $ticket_cfs = $queue->child( 'ticket-custom-fields' => title => loc('Ticket Custom Fields'),
+                my $cfs = $queue->child( 'custom-fields' => title => loc('Custom Fields') );
+                my $ticket_cfs = $cfs->child( 'tickets' => title => loc('Tickets'),
                     path => '/Admin/Queues/CustomFields.html?SubType=RT::Ticket&id=' . $id );
 
-                my $txn_cfs = $queue->child( 'transaction-custom-fields' => title => loc('Transaction Custom Fields'),
+                my $txn_cfs = $cfs->child( 'transactions' => title => loc('Transactions'),
                     path => '/Admin/Queues/CustomFields.html?SubType=RT::Ticket-RT::Transaction&id='.$id );
 
                 $queue->child( 'group-rights' => title => loc('Group Rights'), path => "/Admin/Queues/GroupRights.html?id=".$id );
@@ -297,7 +313,7 @@ my $build_admin_menu = sub {
             }
         }
     }
-    if ( $request_path =~ m{^/Admin/Users} ) {
+    if ( $request_path =~ m{^(/Admin/Users|/User/(Summary|History)\.html)} and $admin->child("users") ) {
         if ( $DECODED_ARGS->{'id'} && $DECODED_ARGS->{'id'} =~ /^\d+$/ ) {
             my $id = $DECODED_ARGS->{'id'};
             my $obj = RT::User->new( $session{'CurrentUser'} );
@@ -309,9 +325,14 @@ my $build_admin_menu = sub {
                 $tabs->child( memberships => title => loc('Memberships'),    path => "/Admin/Users/Memberships.html?id=" . $id );
                 $tabs->child( history     => title => loc('History'),        path => "/Admin/Users/History.html?id=" . $id );
                 $tabs->child( 'my-rt'     => title => loc('RT at a glance'), path => "/Admin/Users/MyRT.html?id=" . $id );
-                if ( RT->Config->Get('GnuPG')->{'Enable'} ) {
-                    $tabs->child( pgp     => title => loc('GnuPG'),          path => "/Admin/Users/GnuPG.html?id=" . $id );
+                $tabs->child( 'dashboards-in-menu' =>
+                    title => loc('Dashboards in menu'),
+                    path  => '/Admin/Users/DashboardsInMenu.html?id=' . $id,
+                );
+                if ( RT->Config->Get('Crypt')->{'Enable'} ) {
+                    $tabs->child( keys    => title => loc('Private keys'),   path => "/Admin/Users/Keys.html?id=" . $id );
                 }
+                $tabs->child( 'summary'   => title => loc('User Summary'),   path => "/User/Summary.html?id=" . $id );
             }
         }
 
@@ -323,10 +344,11 @@ my $build_admin_menu = sub {
             my $obj = RT::Group->new( $session{'CurrentUser'} );
             $obj->Load($id);
 
-            if ( $obj and $obj->id ) {            
+            if ( $obj and $obj->id ) {
                 my $tabs = PageMenu();
                 $tabs->child( basics         => title => loc('Basics'),       path => "/Admin/Groups/Modify.html?id=" . $obj->id );
                 $tabs->child( members        => title => loc('Members'),      path => "/Admin/Groups/Members.html?id=" . $obj->id );
+                $tabs->child( memberships    => title => loc('Memberships'),  path => "/Admin/Groups/Memberships.html?id=" . $obj->id );
                 $tabs->child( 'group-rights' => title => loc('Group Rights'), path => "/Admin/Groups/GroupRights.html?id=" . $obj->id );
                 $tabs->child( 'user-rights'  => title => loc('User Rights'),  path => "/Admin/Groups/UserRights.html?id=" . $obj->id );
                 $tabs->child( history        => title => loc('History'),      path => "/Admin/Groups/History.html?id=" . $obj->id );
@@ -342,23 +364,78 @@ my $build_admin_menu = sub {
 
             if ( $obj and $obj->id ) {
                 my $tabs = PageMenu();
-                $tabs->child( basics         => title => loc('Basics'),       path => "/Admin/CustomFields/Modify.html?id=".$id );
-                $tabs->child( 'group-rights' => title => loc('Group Rights'), path => "/Admin/CustomFields/GroupRights.html?id=" . $id );
-                $tabs->child( 'user-rights'  => title => loc('User Rights'),  path => "/Admin/CustomFields/UserRights.html?id=" . $id );
-                $tabs->child( 'applies-to'   => title => loc('Applies to'),   path => "/Admin/CustomFields/Objects.html?id=" . $id );
+                $tabs->child( basics           => title => loc('Basics'),       path => "/Admin/CustomFields/Modify.html?id=".$id );
+                $tabs->child( 'group-rights'   => title => loc('Group Rights'), path => "/Admin/CustomFields/GroupRights.html?id=" . $id );
+                $tabs->child( 'user-rights'    => title => loc('User Rights'),  path => "/Admin/CustomFields/UserRights.html?id=" . $id );
+                unless ( $obj->IsOnlyGlobal ) {
+                    $tabs->child( 'applies-to' => title => loc('Applies to'),   path => "/Admin/CustomFields/Objects.html?id=" . $id );
+                }
             }
         }
     }
 
-    if ( $request_path =~ m{^/Admin/Global/(Scrip|Template)s?\.html} ) {
-        my $type = $1;
-        my $tabs = PageMenu();
+    if ( $request_path =~ m{^/Admin/Scrips/} ) {
+        if ( $m->request_args->{'id'} && $m->request_args->{'id'} =~ /^\d+$/ ) {
+            my $id = $m->request_args->{'id'};
+            my $obj = RT::Scrip->new( $session{'CurrentUser'} );
+            $obj->Load($id);
+
+            my $tabs = PageMenu();
+
+            my ( $admin_cat, $create_path_arg, $from_query_param );
+            my $from_arg = $DECODED_ARGS->{'From'} || q{};
+            my ($from_queue) = $from_arg =~ /^(\d+)$/;
+            if ( $from_queue ) {
+                $admin_cat = "Queues/Scrips.html?id=$from_queue";
+                $create_path_arg = "?Queue=$from_queue";
+                $from_query_param = "&From=$from_queue";
+            }
+            elsif ( $from_arg eq 'Global' ) {
+                $admin_cat = 'Global/Scrips.html';
+                $create_path_arg = '?Global=1';
+                $from_query_param = '&From=Global';
+            }
+            else {
+                $admin_cat = 'Scrips';
+                $from_query_param = $create_path_arg = q{};
+            }
+            my $scrips = $tabs->child( scrips => title => loc('Scrips'), path => "/Admin/${admin_cat}" );
+            $scrips->child( select => title => loc('Select'), path => "/Admin/${admin_cat}" );
+            $scrips->child( create => title => loc('Create'), path => "/Admin/Scrips/Create.html${create_path_arg}" );
 
-        # With only two elements, swapping between dropdown and menu is kinda dumb
-        # In the glorious future this should be cleaner.
+            $tabs->child( basics => title => loc('Basics') => path => "/Admin/Scrips/Modify.html?id=" . $id . $from_query_param );
+            $tabs->child( 'applies-to' => title => loc('Applies to'), path => "/Admin/Scrips/Objects.html?id=" . $id . $from_query_param );
+        }
+        elsif ( $request_path =~ m{^/Admin/Scrips/(index\.html)?$} ) {
+            PageMenu->child( select => title => loc('Select') => path => "/Admin/Scrips/" );
+            PageMenu->child( create => title => loc('Create') => path => "/Admin/Scrips/Create.html" );
+        }
+        elsif ( $request_path =~ m{^/Admin/Scrips/Create\.html$} ) {
+            my ($queue) = $DECODED_ARGS->{'Queue'} && $DECODED_ARGS->{'Queue'} =~ /^(\d+)$/;
+            my $global_arg = $DECODED_ARGS->{'Global'};
+            if ($queue) {
+                PageMenu->child( select => title => loc('Select') => path => "/Admin/Queues/Scrips.html?id=$queue" );
+                PageMenu->child( create => title => loc('Create') => path => "/Admin/Scrips/Create.html?Queue=$queue" );
+            } elsif ($global_arg) {
+                PageMenu->child( select => title => loc('Select') => path => "/Admin/Global/Scrips.html" );
+                PageMenu->child( create => title => loc('Create') => path => "/Admin/Scrips/Create.html?Global=1" );
+            } else {
+                PageMenu->child( select => title => loc('Select') => path => "/Admin/Scrips" );
+                PageMenu->child( create => title => loc('Create') => path => "/Admin/Scrips/Create.html" );
+            }
+        }
+    }
+
+    if ( $request_path =~ m{^/Admin/Global/Scrips\.html} ) {
+        my $tabs = PageMenu();
+        $tabs->child( select => title => loc('Select'), path => "/Admin/Global/Scrips.html" );
+        $tabs->child( create => title => loc('Create'), path => "/Admin/Scrips/Create.html?Global=1" );
+    }
 
-        $tabs->child( select => title => loc('Select'), path => "/Admin/Global/${type}s.html" );
-        $tabs->child( create => title => loc('Create'), path => "/Admin/Global/${type}.html?Create=1" );
+    if ( $request_path =~ m{^/Admin/Global/Templates?\.html} ) {
+        my $tabs = PageMenu();
+        $tabs->child( select => title => loc('Select'), path => "/Admin/Global/Templates.html" );
+        $tabs->child( create => title => loc('Create'), path => "/Admin/Global/Template.html?Create=1" );
     }
 
     if ( $request_path =~ m{^/Admin/Articles/Classes/} ) {
@@ -386,24 +463,40 @@ my $build_admin_menu = sub {
     }
 };
 
-
 my $build_main_nav = sub {
 
     PageWidgets()->child( simple_search => raw_html => $m->scomp('SimpleSearch') );
     PageWidgets()->child( create_ticket => raw_html => $m->scomp('CreateTicket') );
 
     my $home = Menu->child( home => title => loc('Homepage'), path => '/' );
-    # We explicitly exclude superusers; otherwise the dashboards for
-    # groups you're not in (but can see the dashboards of by dint of
-    # being a superuser) would push the useful ones from the groups
-    # you're actually in off of the stack.
-    my @dashboards = $m->comp("/Dashboards/Elements/ListOfDashboards", IncludeSuperuserGroups => 0);
-    my $limit      = 7;
+    unless ($session{'dashboards_in_menu'}) {
+        my $dashboards_in_menu = $session{CurrentUser}->UserObj->Preferences(
+            'DashboardsInMenu',
+            {},
+        );
+
+        unless ($dashboards_in_menu->{dashboards}) {
+            my ($default_dashboards) =
+                RT::System->new( $session{'CurrentUser'} )
+                    ->Attributes
+                    ->Named('DashboardsInMenu');
+            if ($default_dashboards) {
+                $dashboards_in_menu = $default_dashboards->Content;
+            }
+        }
 
-    my $more = 0;
-    if ( @dashboards > $limit ) {
-        $more = 1;
-        splice @dashboards, $limit;
+        $session{'dashboards_in_menu'} = $dashboards_in_menu->{dashboards} || [];
+    }
+
+    my @dashboards;
+    for my $id ( @{$session{'dashboards_in_menu'}} ) {
+        my $dash = RT::Dashboard->new( $session{CurrentUser} );
+        my ( $status, $msg ) = $dash->LoadById($id);
+        if ( $status ) {
+            push @dashboards, $dash;
+        } else {
+            $RT::Logger->warning( "Failed to load dashboard $id: $msg" );
+        }
     }
 
     my $dashes = Menu()->child('home');
@@ -414,24 +507,34 @@ my $build_main_nav = sub {
                 path  => '/Dashboards/' . $dash->id . '/' . $dash->Name
             );
         }
-
-        $dashes->child( more => title => loc('All Dashboards'), path => 'Dashboards/index.html' );
     }
+    $dashes->child( edit => title => loc('Update This Menu'), path => 'Prefs/DashboardsInMenu.html' );
+    $dashes->child( more => title => loc('All Dashboards'),   path => 'Dashboards/index.html' );
     my $dashboard = RT::Dashboard->new( $session{CurrentUser} );
     if ( $dashboard->CurrentUserCanCreateAny ) {
         $dashes->child('dashboard_create' => title => loc('New Dashboard'), path => "/Dashboards/Modify.html?Create=1" );
     }
 
-    my $tickets = Menu->child( search => title => loc('Tickets'), path => '/Search/Build.html' );
+    my $search = Menu->child( search => title => loc('Search'), path => '/Search/Simple.html' );
+
+    my $tickets = $search->child( tickets => title => loc('Tickets'), path => '/Search/Build.html' );
     $tickets->child( simple => title => loc('Simple Search'), path => "/Search/Simple.html" );
     $tickets->child( new    => title => loc('New Search'),    path => "/Search/Build.html?NewQuery=1" );
 
+    $search->child( articles => title => loc('Articles'),   path => "/Articles/Article/Search.html" )
+        if $session{CurrentUser}->HasRight( Right => 'ShowArticlesMenu', Object => RT->System );
+
+    $search->child( users => title => loc('Users'),   path => "/User/Search.html" );
+
+    if ($session{CurrentUser}->HasRight( Right => 'ShowArticlesMenu', Object => RT->System )) {
+        my $articles = Menu->child( articles => title => loc('Articles'), path => "/Articles/index.html");
+        $articles->child( articles => title => loc('Overview'), path => "/Articles/index.html" );
+        $articles->child( topics   => title => loc('Topics'),   path => "/Articles/Topics.html" );
+        $articles->child( create   => title => loc('Create'),   path => "/Articles/Article/PreCreate.html" );
+        $articles->child( search   => title => loc('Search'),   path => "/Articles/Article/Search.html" );
+    }
 
     my $tools = Menu->child( tools => title => loc('Tools'), path => '/Tools/index.html' );
-    my $articles = $tools->child( articles => title => loc('Articles'), path => "/Articles/index.html");
-    $articles->child( articles => title => loc('Overview'), path => "/Articles/index.html" );
-    $articles->child( search   => title => loc('Search'),   path => "/Articles/Article/Search.html" );
-    $articles->child( topics   => title => loc('Topics'),   path => "/Articles/Topics.html" );
 
     $tools->child( my_day =>
         title       => loc('My Day'),
@@ -447,12 +550,6 @@ my $build_main_nav = sub {
         );
     }
 
-    $tools->child( offline =>
-        title       => loc('Offline'),
-        description => loc('Create tickets offline'),
-        path        => '/Tools/Offline.html',
-    );
-
     if ( $session{'CurrentUser'}->HasRight( Right => 'ShowApprovalsTab', Object => RT->System ) ) {
         $tools->child( approval =>
             title       => loc('Approval'),
@@ -463,7 +560,7 @@ my $build_main_nav = sub {
 
     if ( $session{'CurrentUser'}->HasRight( Right => 'ShowConfigTab', Object => RT->System ) )
     {
-        $build_admin_menu->($tools);
+        $build_admin_menu->(Menu());
     }
 
     my $username = '<span class="current-user">'
@@ -472,6 +569,7 @@ my $build_main_nav = sub {
     my $about_me = Menu->child( 'preferences' =>
         title        => loc('Logged in as [_1]', $username),
         escape_title => 0,
+        path         => '/User/Summary.html?id=' . $session{CurrentUser}->id,
         sort_order   => 99,
     );
 
@@ -479,10 +577,14 @@ my $build_main_nav = sub {
     if ( $session{'CurrentUser'}->UserObj
          && $session{'CurrentUser'}->HasRight( Right => 'ModifySelf', Object => RT->System )) {
         my $settings = $about_me->child( settings => title => loc('Settings'), path => '/Prefs/Other.html' );
-        $settings->child( options        => title => loc('Options'),        path => '/Prefs/Other.html' );
+        $settings->child( options        => title => loc('Preferences'),        path => '/Prefs/Other.html' );
         $settings->child( about_me       => title => loc('About me'),       path => '/User/Prefs.html' );
         $settings->child( search_options => title => loc('Search options'), path => '/Prefs/SearchOptions.html' );
         $settings->child( myrt           => title => loc('RT at a glance'), path => '/Prefs/MyRT.html' );
+        $settings->child( dashboards_in_menu =>
+            title => loc('Dashboards in menu'),
+            path  => '/Prefs/DashboardsInMenu.html',
+        );
         $settings->child( quicksearch    => title => loc('Quick search'),   path => '/Prefs/Quicksearch.html' );
 
         my $search_menu = $settings->child( 'saved-searches' => title => loc('Saved Searches') );
@@ -500,8 +602,8 @@ my $build_main_nav = sub {
         }
     }
     if ( $session{'CurrentUser'}->Name
-         && (   !RT->Config->Get('WebExternalAuth')
-              || RT->Config->Get('WebFallbackToInternalAuth') )) {
+         && (   !RT->Config->Get('WebRemoteUserAuth')
+              || RT->Config->Get('WebFallbackToRTLogin') )) {
         $about_me->child( logout => title => loc('Logout'), path => '/NoAuth/Logout.html' );
     }
     if ( $request_path =~ m{^/Dashboards/(\d+)?}) {
@@ -539,7 +641,7 @@ my $build_main_nav = sub {
                 $tabs->child( history => title => loc('History'), path => "/Ticket/History.html?id=" . $id );
 
                 my %can = %{ $obj->CurrentUser->PrincipalObj->HasRights( Object => $obj ) };
-                $can{'_ModifyOwner'} = $can{'OwnTicket'} || $can{'TakeTicket'} || $can{'StealTicket'};
+                $can{'_ModifyOwner'} = $obj->CurrentUserCanSetOwner();
                 my $can = sub {
                     unless ($_[0] eq 'ExecuteCode') {
                         return $can{$_[0]} || $can{'SuperUser'};
@@ -591,7 +693,7 @@ my $build_main_nav = sub {
                     && $obj->HasUnresolvedDependencies;
 
                 my $current   = $obj->Status;
-                my $lifecycle = $obj->QueueObj->Lifecycle;
+                my $lifecycle = $obj->LifecycleObj;
                 my $i         = 1;
                 foreach my $info ( $lifecycle->Actions($current) ) {
                     my $next = $info->{'to'};
@@ -606,42 +708,31 @@ my $build_main_nav = sub {
 
                     my $action = $info->{'update'} || '';
                     my $url = '/Ticket/';
-                    if ($action) {
-                        $url .= "Update.html?"
-                            . $query_string->(
-                                Action        => $action,
-                                DefaultStatus => $next,
-                                id            => $id,
-                            );
-                    } else {
-                        $url .= "Display.html?"
-                            . $query_string->(
-                                Status => $next,
-                                id     => $id,
-                            );
-                    }
+                    $url .= "Update.html?". $query_string->(
+                        $action
+                            ? (Action        => $action)
+                            : (SubmitTicket  => 1, Status => $next),
+                        DefaultStatus => $next,
+                        id            => $id,
+                    );
                     my $key = $info->{'label'} || ucfirst($next);
                     $actions->child( $key => title => loc( $key ), path => $url);
                 }
 
-                if ( $can->('OwnTicket') ) {
-                    if ( $obj->OwnerObj->Id == RT->Nobody->id
-                         && ( $can->('ModifyTicket') or $can->('TakeTicket') ) ) {
-                        $actions->child( take => title => loc('Take'), path => "/Ticket/Display.html?Action=Take;id=" . $id );
-                    }
-
-                    elsif (    $obj->OwnerObj->id != RT->Nobody->id
-                            && $obj->OwnerObj->id != $session{CurrentUser}->id
-                            && ( $can->('ModifyTicket') or $can->('StealTicket') ) ) {
-                        $actions->child( steal => title => loc('Steal'), path => "/Ticket/Display.html?Action=Steal;id=" . $id );
-                    }
+                my ($can_take, $tmsg) = $obj->CurrentUserCanSetOwner( Type => 'Take' );
+                my ($can_steal, $smsg) = $obj->CurrentUserCanSetOwner( Type => 'Steal' );
+                if ( $can_take ){
+                    $actions->child( take => title => loc('Take'), path => "/Ticket/Display.html?Action=Take;id=" . $id );
+                }
+                elsif ( $can_steal ){
+                    $actions->child( steal => title => loc('Steal'), path => "/Ticket/Display.html?Action=Steal;id=" . $id );
                 }
 
                 # TODO needs a "Can extract article into a class applied to this queue" check
                 $actions->child( 'extract-article' =>
                     title => loc('Extract Article'),
                     path  => "/Articles/Article/ExtractIntoClass.html?Ticket=".$obj->id,
-                );
+                ) if $session{CurrentUser}->HasRight( Right => 'ShowArticlesMenu', Object => RT->System );
 
                 if ( defined $session{"tickets"} ) {
                     # we have to update session data if we get new ItemMap
@@ -653,7 +744,7 @@ my $build_main_nav = sub {
                         $session{"tickets"}->PrepForSerialization();
                     }
 
-                    my $search = Menu()->child('search');
+                    my $search = Menu()->child('search')->child('tickets');
                     # Don't display prev links if we're on the first ticket
                     if ( $item_map->{$id}->{prev} ) {
                         $search->child( first =>
@@ -684,7 +775,7 @@ my $build_main_nav = sub {
             && $DECODED_ARGS->{'q'} )
       )
     {
-        my $search = Menu()->child('search');
+        my $search = Menu()->child('search')->child('tickets');
         my $args      = '';
         my $has_query = '';
         my $current_search = $session{"CurrentSearchHash"} || {};
@@ -844,11 +935,22 @@ my $build_main_nav = sub {
 
     }
 
+    if ( $request_path =~ m{^/User/(Summary|History)\.html} ) {
+        if (PageMenu()->child('summary')) {
+            # Already set up from having AdminUser and ShowConfigTab;
+            # but rename "Basics" to "Edit" in this context
+            PageMenu()->child( 'basics' )->title( loc('Edit') );
+        } elsif ( $session{'CurrentUser'}->HasRight( Object => $RT::System, Right => 'ShowUserHistory' ) ) {
+            PageMenu()->child( display => title => loc('Summary'), path => '/User/Summary.html?id=' . $DECODED_ARGS->{'id'} );
+            PageMenu()->child( history => title => loc('History'), path => '/User/History.html?id=' . $DECODED_ARGS->{'id'} );
+        }
+    }
+
     if ( $request_path =~ /^\/(?:index.html|$)/ ) {
         PageMenu()->child( edit => title => loc('Edit'), path => '/Prefs/MyRT.html' );
     }
 
-    $m->callback( CallbackName => 'Privileged' );
+    $m->callback( CallbackName => 'Privileged', Path => $request_path );
 };
 
 my $build_selfservice_nav = sub {
@@ -890,8 +992,8 @@ my $build_selfservice_nav = sub {
     }
 
     if ( $session{'CurrentUser'}->Name
-         && (   !RT->Config->Get('WebExternalAuth')
-              || RT->Config->Get('WebFallbackToInternalAuth') )) {
+         && (   !RT->Config->Get('WebRemoteUserAuth')
+              || RT->Config->Get('WebFallbackToRTLogin') )) {
         $about_me->child( logout => title => loc('Logout'), path => '/NoAuth/Logout.html' );
     }
 
@@ -901,7 +1003,7 @@ my $build_selfservice_nav = sub {
 
     PageWidgets->child( goto => raw_html => $m->scomp('/SelfService/Elements/GotoTicket') );
 
-    $m->callback( CallbackName => 'SelfService' );
+    $m->callback( CallbackName => 'SelfService', Path => $request_path );
 };
 
 
diff --git a/rt/share/html/Elements/TicketList b/rt/share/html/Elements/TicketList
index 4bade4934..b252af6a0 100644
--- a/rt/share/html/Elements/TicketList
+++ b/rt/share/html/Elements/TicketList
@@ -46,11 +46,15 @@
 %#
 %# END BPS TAGGED BLOCK }}}
 <%INIT>
+RT->Deprecated(
+    Remove => "4.4",
+    Instead => "/Elements/CollectionList",
+);
 $m->comp(
-	 '/Elements/CollectionList',
-	 %ARGS,
-	 Class => 'RT::Tickets'
-	);
+         '/Elements/CollectionList',
+         %ARGS,
+         Class => 'RT::Tickets'
+        );
 </%INIT>
 <%ARGS>
 $Collection => undef
diff --git a/rt/share/html/Elements/TitleBox b/rt/share/html/Elements/TitleBox
index 3bb0d0345..8d801468a 100644
--- a/rt/share/html/Elements/TitleBox
+++ b/rt/share/html/Elements/TitleBox
@@ -48,5 +48,6 @@
 <&| /Widgets/TitleBox, %ARGS &><% $m->content |n%></&>
 <%init>
 # For compatibility with 3.4
+RT->Deprecated( Remove => 4.4, Instead => "/Widgets/TitleBox" );
 # $m->comp('/Widgets/TitleBox', %ARGS ); Doesn't actually work
 </%init>
diff --git a/rt/share/html/Elements/TitleBoxEnd b/rt/share/html/Elements/TitleBoxEnd
index bf5ef42b7..8b52b077e 100644
--- a/rt/share/html/Elements/TitleBoxEnd
+++ b/rt/share/html/Elements/TitleBoxEnd
@@ -47,5 +47,6 @@
 %# END BPS TAGGED BLOCK }}}
 <%init>
 # For compatibility with 3.4
+RT->Deprecated( Remove => 4.4, Instead => "/Widgets/TitleBoxEnd" );
 $m->comp('/Widgets/TitleBoxEnd', %ARGS );
 </%init>
diff --git a/rt/share/html/Elements/TitleBoxStart b/rt/share/html/Elements/TitleBoxStart
index 15671aa1c..c639d190c 100644
--- a/rt/share/html/Elements/TitleBoxStart
+++ b/rt/share/html/Elements/TitleBoxStart
@@ -47,5 +47,6 @@
 %# END BPS TAGGED BLOCK }}}
 <%init>
 # For compatibility with 3.4
+RT->Deprecated( Remove => 4.4, Instead => "/Widgets/TitleBoxStart" );
 $m->comp('/Widgets/TitleBoxStart', %ARGS );
 </%init>
diff --git a/rt/share/html/Elements/ValidateCustomFields b/rt/share/html/Elements/ValidateCustomFields
index 55c1fcebb..7c8edde54 100644
--- a/rt/share/html/Elements/ValidateCustomFields
+++ b/rt/share/html/Elements/ValidateCustomFields
@@ -48,38 +48,50 @@
 <%INIT>
 my ($valid, @res) = (1, ());
 $CustomFields->GotoFirstItem;
+
+my $CFArgs = _ParseObjectCustomFieldArgs( $ARGSRef )->{ref($Object)}{$Object->Id || 0} || {};
+
 while ( my $CF = $CustomFields->Next ) {
-    my $field = $NamePrefix . $CF->Id . "-Value";
+    my $submitted = $CFArgs->{$CF->Id};
+    # Pick the first grouping
+    $submitted = $submitted ? $submitted->{(keys %$submitted)[0]} : {};
 
-    my $value;
-    if ($ARGSRef->{"${field}s-Magic"} and exists $ARGSRef->{"${field}s"}) {
-        $value = $ARGSRef->{"${field}s"};
+    # If we don't have a value and we don't see the Magic, then we're not
+    # submitting a field.
+    next if not $ValidateUnsubmitted
+        and not exists $submitted->{"Value"}
+        and not exists $submitted->{"Upload"}
+        and not exists $submitted->{"Values"}
+        and not $submitted->{"Values-Magic"};
 
-        # We only validate Single Combos -- multis can never be user input
-        next if ref $value;
-    }
-    else {
-        $value = $ARGSRef->{$field};
-    }
-    $m->notes(('Field-' . $CF->Id) => $value);
+    # We only validate Single Combos -- multis can never be user input
+    next if $submitted->{"Values-Magic"} and exists $submitted->{"Values"}
+        and ref $submitted->{"Values"};
 
-    my @values = ();
-    if ( ref $value eq 'ARRAY' ) {
-        @values = @$value;
-    } elsif ( $CF->Type =~ /text/i ) {
-        @values = ($value);
-    } else {
-        @values = split /\r*\n/, ( defined $value ? $value : '');
-    }
-    @values = grep $_ ne '',
-        map {
-            s/\r+\n/\n/g;
-            s/^\s+//;
-            s/\s+$//;
-            $_;
+    $m->notes(('Field-' . $CF->Id) => $submitted->{Values} // $submitted->{Value});
+
+    my @values = _NormalizeObjectCustomFieldValue(
+        CustomField => $CF,
+        Value       => ($submitted->{Values} // $submitted->{Value} // $submitted->{Upload}),
+    );
+    if ($CF->Type =~ /^Date(?:Time)?$/) {
+        if (not @values) {
+            my $values = $Object->CustomFieldValues($CF->Id);
+            while (my $ocfv = $values->Next) {
+                push @values, $ocfv->Content;
+            }
         }
-        grep defined, @values;
-    @values = ('') unless @values;
+        @values = grep {
+            my $DateObj = RT::Date->new ( $session{'CurrentUser'} );
+            $DateObj->Set(
+                Format => 'unknown',
+                Value => $_,
+                ($CF->Type eq "Date" ? (Timezone => 'utc') : ())
+            );
+            $DateObj->IsSet
+        } @values;
+    }
+    push @values, '' unless @values;
 
     for my $value( @values ) {
         if ($value) {
@@ -87,7 +99,7 @@ while ( my $CF = $CustomFields->Next ) {
             my ($ok, $msg) = $CF->_CanonicalizeValue( $ref );
             unless ($ok) {
                 $m->notes( ( 'InvalidField-' . $CF->Id ) => $msg );
-                push @res, $msg;
+                push @res, $CF->Name .': '. $msg;
                 $valid = 0;
             }
         }
@@ -96,7 +108,7 @@ while ( my $CF = $CustomFields->Next ) {
 
         my $msg = loc("Input must match [_1]", $CF->FriendlyPattern);
         $m->notes( ('InvalidField-' . $CF->Id) => $msg );
-        push @res, $msg;
+        push @res, $CF->Name .': '. $msg;
         $valid = 0;
     }
 }
@@ -104,7 +116,8 @@ $m->notes('ValidFields', $valid);
 return wantarray? ($valid, @res): $valid;
 </%INIT>
 <%ARGS>
+$Object => RT::Ticket->new( $session{'CurrentUser'})
 $CustomFields
 $ARGSRef
-$NamePrefix => "Object-RT::Ticket--CustomField-"
+$ValidateUnsubmitted => 0
 </%ARGS>
-- 
cgit v1.2.1