From 93e64d8dec78c90f4a65249f5294c736b6129a9c Mon Sep 17 00:00:00 2001
From: Mark Wells <mark@freeside.biz>
Date: Sat, 11 Jun 2016 23:19:11 -0700
Subject: show unreplied ticket marker in queue summary, #41670

---
 rt/lib/RT/Search/UnrepliedTickets.pm | 15 ++++++++++-----
 1 file changed, 10 insertions(+), 5 deletions(-)

(limited to 'rt/lib')

diff --git a/rt/lib/RT/Search/UnrepliedTickets.pm b/rt/lib/RT/Search/UnrepliedTickets.pm
index a4fdacd22..1be66869e 100644
--- a/rt/lib/RT/Search/UnrepliedTickets.pm
+++ b/rt/lib/RT/Search/UnrepliedTickets.pm
@@ -31,16 +31,21 @@ sub Prepare  {
 
   my $TicketsObj = $self->TicketsObj;
   # bypass the pre-RT-4.2 TicketRestrictions stuff and just use SearchBuilder
-  $TicketsObj->RT::SearchBuilder::Limit(
-    FIELD => 'Owner',
-    VALUE => $TicketsObj->CurrentUser->id
-  );
+
+  # if SystemUser does this search (as in QueueSummaryByLifecycle), they
+  # should get all tickets regardless of ownership
+  if ($TicketsObj->CurrentUser->id != RT->SystemUser->id) {
+    $TicketsObj->RT::SearchBuilder::Limit(
+      FIELD => 'Owner',
+      VALUE => $TicketsObj->CurrentUser->id
+    );
+  }
   $TicketsObj->RT::SearchBuilder::Limit(
     FIELD => 'Status',
     OPERATOR => '!=',
     VALUE => 'resolved'
   );
-  $TicketsObj->Limit(
+  $TicketsObj->RT::SearchBuilder::Limit(
     FIELD => 'Status',
     OPERATOR => '!=',
     VALUE => 'rejected',
-- 
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