From 3930c1746e7743bf4e9e9ae2f103b6275b0fb728 Mon Sep 17 00:00:00 2001
From: Mark Wells <mark@freeside.biz>
Date: Sat, 11 Jun 2016 23:19:11 -0700
Subject: show unreplied ticket marker in queue summary, #41670

---
 rt/lib/RT/Search/UnrepliedTickets.pm | 12 ++++++++----
 1 file changed, 8 insertions(+), 4 deletions(-)

(limited to 'rt/lib')

diff --git a/rt/lib/RT/Search/UnrepliedTickets.pm b/rt/lib/RT/Search/UnrepliedTickets.pm
index 4bb59d9e3..12d847a0a 100644
--- a/rt/lib/RT/Search/UnrepliedTickets.pm
+++ b/rt/lib/RT/Search/UnrepliedTickets.pm
@@ -30,10 +30,14 @@ sub Prepare  {
   my $self = shift;
 
   my $TicketsObj = $self->TicketsObj;
-  $TicketsObj->Limit(
-    FIELD => 'Owner',
-    VALUE => $TicketsObj->CurrentUser->id
-  );
+  # if SystemUser does this search (as in QueueSummaryByLifecycle), they
+  # should get all tickets regardless of ownership
+  if ($TicketsObj->CurrentUser->id != RT->SystemUser->id) {
+    $TicketsObj->Limit(
+      FIELD => 'Owner',
+      VALUE => $TicketsObj->CurrentUser->id
+    );
+  }
   $TicketsObj->Limit(
     FIELD => 'Status',
     OPERATOR => '!=',
-- 
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