From 3ef62a0570055da710328937e7f65dbb2c027c62 Mon Sep 17 00:00:00 2001
From: ivan <ivan>
Date: Mon, 12 Aug 2002 06:17:09 +0000
Subject: import rt 2.0.14

---
 rt/docs/design_docs/CARS | 66 ++++++++++++++++++++++++++++++++++++++++++++++++
 1 file changed, 66 insertions(+)
 create mode 100755 rt/docs/design_docs/CARS

(limited to 'rt/docs/design_docs/CARS')

diff --git a/rt/docs/design_docs/CARS b/rt/docs/design_docs/CARS
new file mode 100755
index 000000000..a4d2a78c5
--- /dev/null
+++ b/rt/docs/design_docs/CARS
@@ -0,0 +1,66 @@
+Conditional Automated Request Shuffler 
+Initial Design. 		<jesse@fsck.com> 9 Nov 99
+
+#Try to find out what queue the incoming ticket is in
+#Try to find out the default action for this invocation
+#Read the ticket from STDIN
+#Obtain the actor
+#Obtain the serial # if we have one
+#If the ticket has a ticket-id
+	#if this is a 'comment'
+		#add the current mime objects as a 'comment'
+
+	#if this is 'correspondence'
+		#add the current mime object as 'correspondence'
+
+
+#if this ticket does not yet have a ticket id
+
+  #For now:
+	#Create a new ticket
+
+  #In the distant future
+
+	#load the regexp table matching this queue
+	#check the message agains the regexp table, ordered by precedence
+		#when we get a match
+			#get the ruleset for that regexp from the actions table
+  			#evaluate the ruleset in order of precedence.
+			   #if we get an 'exit' stop proccesing ALL rulesets
+wpw  			   #if we get a 'forward,' forward it to 'value'.
+
+   			   #if we get a 'create,' create a request in 'value'
+			   #elseif we get a 'map', add this as additional correspondence on ticket 'value'
+
+    
+		           #if we get an 'associate', associate the ticket number returned from the 
+			   'create' or 'map' with the master ticket from 'value'
+
+			   #if we get a 'reply', 
+				#load the reply template with id 'value'      
+				#replace strings in the template
+				#send the template
+
+
+
+
+CREATE TABLE Rules {
+ID int AUTO_INCREMENT,
+Desc varchar(120),
+Regexp varchar(80),
+Precedence int,
+MatchField varchar(20), #Can be a headername or 'any' all header names
+                        #end in :
+
+
+CREATE TABLE Actions {
+Rule int,
+Action varchar(20), # Create, Forward, Squelch, Owner, Area, Associate
+Value varchar(20), #queue or email address
+Desc varchar(120)
+}
+
+CREATE TABLE Autoreplies {
+ID int AUTO_INCREMENT,
+Content text
+);
\ No newline at end of file
-- 
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